Surrey Heath Official Borough Guide

Surrey Heath

Official Guide2012-14

Great Place • Great Community • Great Future

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Find out more about the beautiful sister city Bietigheim-Bissingenand the famous wine region in the south of Germany.

www.3b-tourismus.deTourist InformationHauptstr.65D- 74321 Bietigheim-BissingenPhone 00 49 71 42 74 [email protected]

3028985

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3028666

Tomlinscote School & Sixth Form College Tomlinscote School & Sixth Form College

Tomlinscote School & Sixth Form CollegeTomlinscote Way, Camberley, Surrey, GU168PYemail: [email protected]: 01276 709050 Fax: 01276 709060www.tomlinscote.surrey.sch.uk

‘Outstanding’: OfSTED ‘Outstanding’: OfSTED

Investor in Careers Investor in Careers DesignationDesignation

Languages SpecialismLanguages Specialism

Achievement in Academic Achievement in Academic QualificationsQualifications

Wide range of Vocational Wide range of Vocational CoursesCourses

“Inspired to Learn”“Inspired to Learn”

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Super Du

info@su

A New Kind of Riding Stable

If you are looking for a riding school with that extra bit of magic to it, then Super Duper Farm is the right place for you. Super Duper Farm is a rather special place – a working farm and a riding school located

just outside Chobham, where the focus is on the individual rider, employee and horse.

Our Vision:Super Duper farm boasts excellent facilities and teaching quality, as well as a long-term vision for helping children and adults with learning difficulties. Our horses and ponies

have been specially selected to cater for riders of differing abilities, from complete beginners to the more accomplished rider. Our focus is always on our riders’ safety,

enjoyment and progression. We also specialise in riding lessons for children and adults with learning difficulties and disabilities. Our ultimate aim is to nurture happy and valued employees of the future who can contribute to society and feel rightly proud of themselves.

Our Facilities and Staff:We have over 56 acres of land with the added benefit of access to Chobham Common

for additional hacking opportunities. All our instructors are trained to high standards and come with a wealth of teaching & riding experience. Alongside senior staff, we employ

and train young adults interested in equestrian careers. We actively encourage employees with learning or other disabilities and appreciate our customers’ full support and

understanding of our vision.

Our Horses:The health of our horses is the key to the success of Super Duper Farm. We take

exceptional care when choosing any pony or horse, carefully considering physical and mental condition and ensuring a good temperament. Once part of the team, we do our utmost to ensure they remain in peak condition with regular training and care.

For more information including prices of riding lessons please

call 07764 346 945 or 07894 438 986 or

email us [email protected] Gift vouchers and prepayment discounts are also available.

Our farm, facilities, horses and staff are all super – in fact, super duper!

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Super Duper FarmSuper Duper Farm

Super Duper FarmRiding School -

a rather special placeRiding lessons: Complete Beginner toAdvanced level · Hacking • Pony Days

Competition preparation • Birthday parties

Contact us to find out more:Super Duper Farm · Pennypot Lane · Chobham · GU24 8DL

07764 346 945 or 07894 438 [email protected] · www.superduperfarm.co.uk

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3028651

Space for your business & your life

Specialists in Commercial Letting & Residential Property Development

Dolphin Head Group Holdings PlcDolphin House, 103 Frimley Road, Camberley, Surrey, GU15 2PP

Tel (01276) 854400 Fax (01276) 854474Email: [email protected] Web: www.dolphinhead.com

3029741

AUTOTEST BagshotFOR MOT, SERVICING & REPAIRS

Drive-in or by appointment

01276 423252http://www.autotestbagshot.co.uk

Unit 1, Swift Lane, Bagshot, Surrey GU19 5NJ

COLLECTION/DELIVERY by arrangement

4

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5www.surreyheath.gov.uk Surrey Heath Official Guide

Surrey Heath

Official Guide2012-14

Great Place • Great Community • Great Future

Published by: Burrows Communications Limited

Publicity House, 106 Stafford Road, Wallington, Surrey SM6 9AYTel: 020 8773 3000 • Fax: 020 8773 8888email: [email protected] • Web: www.burrows.co.uk

Our Advertisers:We gratefully acknowledge the support of all the firms whose advertisements appear in thesepages. Without their help we would not be able to produce this Guide. As a reciprocal gesturewe have pleasure in drawing the attention of our readers to their announcements, but wish tomake it clear that Surrey Heath Borough Council can accept no responsibility for theirproducts or services advertised.

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7www.surreyheath.gov.uk Contents

Foreword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Overview of the Borough . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

A Green Borough . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

A Well-Connected Borough . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Surrey Heath - Open For Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Leisure and Culture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Leisure Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24,25

Town Twinning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Camberley Town Centre . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

The Future of the Borough . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Borough Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

A-Z of Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Your Councillors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Parish and County Councils . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Map of Borough . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Inside Back Cover

Contents

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LIKE the rest of the country, Surrey

Heath has been affected by the on-going

financial downturn which has had a

dramatic impact on residents,

businesses and the council itself.

Despite this, the Borough’s economy

remains relatively strong and Surrey

Heath is still an extremely popular

place to live and work. This is hardly

surprising when you take into account

the vibrant urban centres, picturesque

villages, good schools, top rated health

service and abundant public green

space. Add to this the excellent

accessibility to the south coast and

international airports and you almost

have the perfect package. It is why big

international businesses such as

Merrill Lynch Bank of America, Siemens

and Toshiba to name but a few, are

based here.

Adding to this attractive mix are the

services provided by Surrey Heath

Borough Council, which include the

provision and maintenance of some

fantastic green spaces and our award

winning refuse and recycling scheme to

name but two. Looking ahead, the

council is working hard to deliver its

vision for Camberley which will bring

about some very exciting changes to the

retail offer in the town centre in the not

too distant future.

This guide is designed to give you an

overview of what is available in the

Borough and will hopefully show you

why we think Surrey Heath is a Great

Place with a Great Community and a

Great Future.

Karen Whelan

Chief Executive

Surrey Heath Borough Council

Foreword

9www.surreyheath.gov.uk Foreword

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Pine Ridge Golf Centre opened in 1993 and our unique facilities

have made it a popular draw ever since. We offer quality golf with

a superb course and driving range, we have a relaxing public bar

and restaurant, we cater for conferences, weddings and functions,

and we have Pine Ridge Bowl, our Ten-Pin Bowling Alley. All this

under one roof.

Our 18-hole, par 72 Golf Course, measuring 6400 yards from the

Championship Tees, ranks in the country's top-10 public courses

for quality and value. Our 36-Bay Driving Range boasts automated

Power Tees and a self-contained Academy, fully-equipped and

offering custom-fitting from golf’s leading brands. Our Professional

Shop stocks all the latest golf gear which you would expect to find

from a major golf retailer. Our stock is competitively priced and

our friendly staff will help you find the best products to improve

your game.

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3029718

Lightwater Leisure Centre is a wonderfully spacious leisure facility

situated in the picturesque Lightwater Country Park.

The Centre is a dry facility, with fantastic facilities offering a wide range of activities for all the family

and an extensive selection of clubs on offer. We have a large very well equipped gym with 140

stations, 5 Power Plates, group exercise studios with extensive classes, large sports hall,

4 refurbished floodlit tennis, football and multi-sport courts, outdoor 3G 5-a-side football pitch

plus grass rugby and football pitches. Lightwater Pre-School and The Classical Ballet Centre Surrey

are also based at our Centre. We offer a number of holiday camps and workshops to entertain the

kids, working in partnership with SCL, AD Tennis and many more.

We can support all your fitness goals, through support from our highly qualified Instructors and

Personal Trainers, coupled with training programmes and classes, we can help you achieve your

goals and continue to progress throughout your workouts. Whether it is general weight loss and

that gentle helping hand that you're seeking, or specific sports performance related workouts, we

are here to give you that confidence, trust and support to make sure you leave us with your head

held high after every session.

Once you have finished enjoying your activities why not relax, socialise and indulge in one of

‘Marty’s’ specials in Marty’s Beanshack coffee lounge or pamper yourself with a Beauty Treatment.

Lightwater Leisure Centre is operated by The Lightwater Playing Field Association Ltd Charitable

Trust, for the benefit of the local community of Lightwater, Surrey Heath and surrounding areas.

For more information please call 01276 472 662 or email [email protected]

-

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Overview of the Borough

Surrey Heath Borough History

UNDERNEATH Surrey Heath’s modern

and thriving exterior lies a historic

Borough much removed from the busy

and bustling atmosphere of today.

The heathland itself is thought to result

from over-grazing in Neolithic times, with

evidence of Neolithic activity found in

Bagshot, Lightwater and Frimley and the

discovery of Bronze Age burial mounds

in West End. Excavations in Lightwater

have also revealed a Romano-British

site that continued to be occupied into

the Saxon period.

By the Middle Ages, the general area

was part of Windsor Forest, then a Royal

hunting ground and references to a

Royal park at Bagshot appear from 1486.

In 1635, Charles I issued a proclamation

from Bagshot Park extending the postal

service Royal Mail, formally used for

state documents, to the public.

During the 17th and 18th centuries, the

area known as Bagshot Heath stretched

as far as Blackwater and was a haunt

of notorious highwaymen. The main

road from London to Salisbury and

Exeter, which ran through Bagshot,

made it a prosperous village and by

the 1790s there were more than 11

inns serving the coaching trade. The

sandy heathland soil was later found to

be well-suited to growing rhododendrons

and azaleas and, from the 19th century,

some notable nurseries developed

around West End, Windlesham

and Bagshot.

In 1853 a large military camp assembledon Chobham Common. Known as theGreat Camp, it became something of atourist attraction and the troops wereinspected by Queen Victoria. After theQueen’s death in 1901, the War Officepresented the village with a cannon tocommemorate the occasion. Itsreplacement may be seen at the top ofChobham High Street today.

When the authorities were looking for apermanent home for the new RoyalMilitary College (now RMA Sandhurst)an isolated site near the river Blackwaterwas chosen. As the College grew asmall settlement, later known asYorktown, sprang up at its gates. Withthe establishment of the Staff College in1862 came a new settlement, initiallycalled Cambridge Town. However in1877, to avoid confusion with theUniversity town of Cambridge it changedits name to Camberley.

Overview of the Borough www.surreyheath.gov.uk

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13www.surreyheath.gov.uk Overview of the Borough

As its military character grew,

Camberley became a popular area for

retired army officers. This, together with

the fact that from the late 19th century

the air was recommended for those

suffering from lung complaints, meant

that by the early 20th century it had

become the largest town in the district, a

position further accentuated by the

advent of the M3 motorway in 1973.

Surrey Heath Now

Surrey Heath covers 36.5 miles in North

West Surrey. It is an attractive mix of

urban and rural environments and is one

of the safest districts in the safest county

in England. The urban part of the

Borough comprises Camberley, Frimley,

Deepcut, Mytchett and Frimley Green.

Other centres of population in the more

rural part of the Borough are Windlesham,

Bagshot, Chobham, Bisley, West End

and Lightwater. Surrey Heath shares

boundaries with other Surrey authorities as

well as those in Hampshire and Berkshire.

Much of the rural part of the Borough is

within the green belt and has extensive

areas of heath and woodland including

habitats for endangered bird species.

These sites have been identified as part

of the Thames Basin Heaths Special

Protection Area which means that

Surrey Heath is restricted in

development of housing.

Surrey Heath has a population of 83,400

with 20,900 under the age of 19 and

42,800 aged 40 and over. Surrey Heath

has an ageing population which mirrors

that of the country as a whole. Around

7% of the Borough’s residents are from

a range of ethnic minorities. Of the

inflow of residents into Surrey Heath,

21% are from overseas. The percentage

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14

of economically active disabled people

in the Borough stands at 8.19%.

There are 34,499 homes with an

average occupancy of 2.48. 80% of

homes are ‘owner occupied’, significantly

higher than the national average, with

9% social housing and 10% privately

rented. Property prices, even with the

current economic downturn, are among

the highest in the country outside

of London.

Surrey Heath is an affluent Borough with

relatively low levels of unemployment

when compared with the rest of the

country. Household income is higher

than the national average and the

numbers of those claiming benefits for

more than a year is lower than the

Surrey average.

Surrey Heath is one of the least

deprived areas in the country. However

there are relatively deprived areas with a

higher number of residents in receipt of

state benefits when compared to the

rest of Surrey Heath.

In terms of education, the percentage of

pupils gaining five or more A-C grades

at GCSE level in 2007 was 69%, which

compares favourably with the England

average of 58%.

Surrey Heath has excellent leisure

facilities and an abundance of open

space and parkland. In addition, the

Atrium development in Camberley with

its nine screen cinema and bowling

complex, makes Surrey Heath a great

place to stay healthy and have fun.

Overview of the Borough www.surreyheath.gov.uk

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WE all have a special role to play in

protecting and improving the

environment and in Surrey Heath,

communities everywhere are doing their

utmost to create a pleasant and

sustainable future.

An important part of caring for the

environment is recycling. The Council’s

ground breaking refuse and recycling

scheme, introduced in September 2009,

is now producing recycling rates of

around 60% which places the Borough

in the top quartile nationally. The

Council, through its partner Verdant,

also operates a Green Waste Club,

whereby green waste can be collected

from residents’ doorsteps for a small fee.

There are two Community Recycling

Centres in Surrey Heath operated by

Surrey County Council. For information

on what materials they will take visit

www.surreycc.gov.uk or call:

01276 684 980 for Wilton Road, Camberley

01276 474 470 for Swift Lane, Bagshot

The area’s streets,

parks and open spaces are kept

litter-free and Surrey Heath is proud of

its record, closely following a Code of

Practice on how quickly litter should

be cleared.

For information on household waste

recycling sites, the disposal of chemicals

and drugs, garden refuse and special

collections of bulky items call

01276 707330 or email

[email protected]

A Green Borough

15www.surreyheath.gov.uk A Green Borough

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SURREY Heath has excellent transport

connections to both London and the

South Coast.

Many people commute into the capital to

work, travelling to London via one of the

two M3 motorway junctions in the

Borough. Surrey Heath has 8.5 miles of

motorway, 29 miles of principal roads,

35 miles of non-principal roads and

143 miles of unclassified roads.

The local population is highly mobile

with 55% of households having two or

more cars - twice the national average -

and 72% travelling to work by car.

With only 7% using public transport

to commute, Surrey County Council

and rail operators are working hard

to increase the attractiveness of

these alternatives and help ease

traffic congestion.

Public transport connections are good,

with direct trains from Bagshot,

Camberley and Frimley connecting to

Aldershot, Ascot, Ash, Ash Vale,

Guildford and Wanborough. For travel to

London most journeys require you to

change trains at Ascot or Ash Vale,

although nearby Farnborough, Woking

and Sunningdale all enjoy fast

connections.

Surrey Heath is located between

London’s two major airports. Heathrow,

situated immediately to the north, has

five terminals and serves more than 200

destinations in 90 countries. Gatwick,

with two terminals, is to the south just

inside the West Sussex border.

The borough is also well connected by

an extensive bus service. To find out

information about timetables and maps,

visit www.traveline.org.uk

A Well-Connected Borough

A Well-Connected Borough www.surreyheath.gov.uk

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www.surreyheath.gov.uk A Well-Connected Borough 17

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Surrey Heath - Open For BusinessTHE Council has produced its own

economic development strategy setting

out its approach to working with

business, promoting business and being

Open For Business. The Strategy sets

out the Council’s three main objectives

for Surrey Heath and the wider area.

These are;

• Camberley Town Centre – the

continued regeneration of the

Borough’s main town centre location

• Local Economic Partnerships – to play

an active role in the Enterprise M3

Local Enterprise Partnership

(see below for further details)

• “Open for Business” - the Council’s

role in attracting and developing

business in Surrey Heath, by

proactively working to promote the

Borough to investors and by working

with local companies who wish to grow

their current business

There are a number of Business Parks

throughout Surrey Heath that would

make the ideal location for companies

looking to set themselves up in offices

that take their business needs into

consideration. The area remains vibrant

despite the economic downturn with its

excellent transport links to motorways,

rail and airports being a key factor.

Strong sectors in the Borough include

pharmaceuticals, media and electronics

as well as light industrial. The key

business parks located in and around

Camberley and Frimley are as follows:

• Albany Park / Lyon Way

Industrial Estate

• Yorktown Industrial Estate

• Frimley Business Park

• St George’s Industrial Estate

• Southern Trade Centre

• Tuscam Way Industrial Estate

• Watchmoor Park

Companies working in SurreyHeath Borough

Most industrial and commercial activity

in Surrey Heath is concentrated around

Camberley and Frimley. There are also

small business units at Pankhurst Farm,

West End and Linsford Farm, Mytchett,

as well as High Street units in most of

the villages and towns.

Eli Lilly and Company Limited (UK) is

the UK affiliate of American

pharmaceutical manufacturer Eli Lilly

and Company of Indianapolis. The Lilly

Research Centre is located in

Windlesham and is involved in research

and development in pharmaceuticals,

animal health and agricultural products.

Global wealth management company

Merrill Lynch - Bank of America has

located its Europe Information

Technology Centre to Camberley. The

team in Camberley will support the

Merrill Lynch business in London and all

of Europe.

Siemens has its Siemens Product

Lifecycle Management Software (GB)

Limited headquarters in Frimley.

Siemens PLM Software works

collaboratively with clients to create

open enterprise solutions that enable

them to transform their process of

innovation and maximise value

throughout all phases of the product

lifecycle.

Surrey Heath - Open For Business www.surreyheath.gov.uk

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19www.surreyheath.gov.uk Surrey Heath - Open For Business

The Head Office of BAM Nuttall islocated on Knoll Road in Camberley.

The Civil Engineering Group has

recently been involved in enabling works

for the 2012 Olympics.

Enterprise M3 – LocalEnterprise Partnership

Surrey Heath Borough Council was one

of the founding partners of the Surrey

and Hampshire based Local Enterprise

Partnership (LEP) Enterprise M3, having

recognised some time ago that the way

to drive growth was not to stick to rigid

historical county boundaries which

meant little to business, but to work with

others who shared our ambition to

improve economic prospects across

the area.

The LEP is made up of businesses,

councils and other groups from Surrey

and Hampshire, as well as the two

county councils.

LEPs have replaced agencies such as

SEEDA with a remit directly from the

Government to be business led, to work

in the most local areas - rather than vast

geographical regions - with central

bureaucracy kept to a minimum, and

with local aims and local targets defined

by local need.

Enterprise M3 has identified its priority

areas for action which include; Skills,

Entrepreneurship, Enterprise support,

Infrastructure solutions and simplifying

the planning process.

Surrey Heath Borough Councilworking with Local Businesses

The Council holds Business Breakfast

meetings for local business ratepayers

twice a year. This event provides a

forum whereby delegates can voice their

concerns and share experiences with

other businesses, both large and small.

For more information on this event

please call 01276 707312 or e-mail

[email protected]

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Leisure and Culture

The Camberley TheatreKnoll Road, Camberley

Offering an excellent programme of high-

quality music, dance, comedy, children’s

shows, movies and pantomime, the

Camberley Theatre is an outstanding

artistic and entertainment centre in the

Borough and is also a popular regional

venue for thousands of visitors from

outside the Surrey Heath area.

Seating up to 400, the main auditorium

is a flexible performance space which

can convert into a number of formats

including cabaret style, flat floor and

traditional tiered seating. In addition, the

studio theatre with a seating capacity of

up to 50 is the perfect space for smaller,

more intimate events and workshops.

The Camberley Theatre is fully equippedwith facilities for visitors with access needsand there are two drop-off / pick-up baysimmediately opposite the main entranceand designated parking spaces fordisabled visitors to the rear of the building.

As well as providing arts and entertainment,the Camberley Theatre is also a successfulconference centre incorporating a fully-equipped conference suite for up to 50delegates. For larger private events theauditorium and studio theatre are alsoavailable for hire.

The Camberley Theatre also managesthe Ian Goodchild Community spacewhich can accommodate up to 120theatre style and 150 for standingevents. This space is available to hirefor private functions, conferences,meetings and training.

For more information please contact theCamberley Theatre on 01276 707600 orvisit www.camberleytheatre.biz.

Arena Leisure CentreGrand Avenue, Camberley

The recently refurbished Arena LeisureCentre, managed by DC Leisure, offersan excellent range of sporting andleisure facilities, including a 25-metreswimming pool, learner pool, indoormulti-sports hall, two squash courts, anextended dance studio, fitness suite,health suite, crèche facilities and caféwhich is open throughout the day andserves a wide selection of healthymeals, snacks and beverages.

For further information please call 01276 417111 or visitwww.arenaleisurecentre.co.uk

Leisure and Culture www.surreyheath.gov.uk

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LightwaterLeisure CentreLightwater Country Park

Situated in 143 acres of protected

woodland, Lightwater Leisure Centre

offers a multitude of fun and exciting

ways to keep fit. The Centre offers a

wide range of activities, with fantastic

facilities for all the family and an

extensive selection of clubs on offer. It

has a large, very well equipped gym,

group exercise studios, large sports

hall, four refurbished floodlit tennis

courts, football and multisport courts,

outdoor 3G 5-a-side football pitch plus

grass rugby and football pitches.

Lightwater Pre-School are also based at

the Centre.

For further information please phone

01276 472662 or visit

www.lightwaterleisurecentre.co.uk

Parks and Open Spaces

Surrey Heath’s Greenspace Team

manages more than 254 hectares (630

acres) of open space. Up to half of this

is open heathland — a threatened

habitat that is now protected by

European habitat designation. The

remainder is made up of a variety of

green space offering numerous

opportunities for sport and recreation

including play areas, sports pitches,

tennis courts and bowling greens.

Frimley Lodge ParkSturt Road, Mytchett

Surrey Heath’s “Jewel in the Crown”,

this Green Flag Award-winning park is

24 hectares of open space offering

formal sports facilities in a rural setting

with woodland, meadows, canal-

sidewalks and even a miniature railway.

The park also offers two play areas, a

pitch and putt course and BBQ areas for

hire. The on-site café has recently

gone through major refurbishment now

offering a variety of healthy food options

and freshly ground coffee.

www.surreyheath.gov.uk Leisure and Culture

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Lightwater Country ParkThe Avenue, Lightwater

Consisting mainly of heathland, pine and

birch woodland, this 59-hectare park is

the perfect place to get away from it all.

There are way-marked walks, nature

trails and a trim trail (or fitness trail) and

the view from High Curley is well worth

the walk. Nature enthusiasts will love

the wealth of wildlife supported by the

park and for a more serious study we

offer a variety of educational services.

For further information, please contact

01276 707338.

Museum and Heritage

Surrey Heath Museum

Knoll Road, Camberley

Surrey Heath Museum is a small, lively

and attractively-presented museum with

a busy programme of exhibitions and

events. Its collections include paintings,

photographs, maps and crafts, natural

history specimens, toys and domestic

items. These have been generously

donated by residents over the years to

build up a picture of the area’s character.

For those who wish to find out more about

Surrey Heath itself, The Heathland Story is

a permanent display that traces the

development of the area. Alongside this is

a gallery where a wide variety of

temporary exhibitions are shown on

subjects of local and regional interest.

There is also an extensive education

service, including object-based sessions and

talks for schools about what life used to be

like in Surrey Heath and illustrated lectures

for adult learners, groups and societies. In

addition, a regular programme of activities

for children and families is organised.

The Museum holds an extensive

photographic collection and a local history

resources library that anyone is welcome

to consult, whether they are researching

their house, family or neighbourhood

history — please ring for an appointment.

Display copies of old photographs with

captions are readily accessible for visitors

who wish to walk down memory lane and

are also available for loan to local groups.

There is also a small shop that sells local

history publications and souvenirs.

Surrey Heath Museum is open from

Wednesday to Saturday 11am to 5pm, or

at other times by appointment. Admission

is free.

For more information, call 01276 707284

or email [email protected].

The website can be found at

www.surreyheath.gov.uk

Leisure and Culture www.surreyheath.gov.uk

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23www.surreyheath.gov.uk Leisure and Culture

Activities and Projects

Surrey Heath also provides a number of

activities and projects that help enhance

the health and wellbeing of the Borough’s

residents including:

Surrey Heath in Bloom

This annual gardening and cultivation

competition open to individuals (children

& adults), organisations and companies

help to improve the look of the Borough

with a splash of floral colour.

Surrey Youth Games

An annual competition between all the

boroughs of Surrey for young people

aged eight to 16 years to celebrate and

promote youth sport and sport

development.

Surrey Heath Sports Awards

An annual awards ceremony that

celebrates the achievements of sports

men and women as well as those who

give their time and effort to making

Surrey Heath a successful sporting

borough. The awards give those

involved the recognition they deserve for

their outstanding commitment to sport in

Surrey Heath.

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24 Surrey Heath Leisure Map www.surreyheath.gov.uk

WOKINGHAM

FLEET FARNBOROUGH

CAMBERLEY

BRACKNELL

Crowthorne

Sandhurst

Blackwater

Hawley

Mytchett

Frimley Green

FrimleyDeepcut

Bisley

Pirbright

Kna

West End

Lightwater

Bagshot

Windlesham

SunningdaleSunninghill

Ascot

W. Heath

Museum, Library & Theatre

Lightwater Country Park

Windlemere Public Golf Course

Lakeside Country Club

Frimley Lodge Park with Pitch & Putt Golf

Pine Ridge PublicGolf Course

3

4

M3

M3

M

A321

A30

A323

A325

A323

A322

A322

A322

N

N

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25www.surreyheath.gov.uk Surrey Heath Leisure Map

WOKING

CHERTSEY

RLEY

Deepcut

Bisley

Pirbright

Knaphill

West End

ghtwaterChobham

t

Windlesham

SunningdaleVirginia WaterSunninghill

Ascot

y Park

Windlemere Public Golf Course

Fairoaks Aerodrome

ChobhamCommon

Country Club

ge Park with Putt Golf

e Publicf Course

2 12

11

10

3

M3

M25M

25

A323

A322

A3046

A319A3

20

A245

A3

A309

A320

A3

N

ED_SUR_307939.Qxd 25/1/13 11:41 Page 25

26

SURREY Heath is twinned with Sucy-en-

Brie, a French town 10 miles east of

Paris and Bietigheim-Bissingen, a

German town 15 miles from Stuttgart.

The former Frimley and Camberley

Urban District Council - now part of

Surrey Heath Borough Council - initiated

twinning with Sucy-en-Brie in 1969,

which was already itself twinned with

Bietigheim-Bissingen. The official

twinning ceremony linked with a special

meeting of the Council, took place in the

Civic Hall (now The Camberley Theatre).

Among the events that day

was the renaming of Border

Avenue in Camberley to

Avenue Sucy and the

opening of a block of one-

bedroom flats for elderly

people in the Avenue. At the

special meeting of the Council

and official twinning ceremony,

an illuminated engrossment

was signed.

In October 1971 at a ceremony

in Bietigheim the official twinning

document was signed by Ian

Goodchild - then chairman of

Frimley and Camberley UDC - and

Oberburgermeister of Bietigheim,

Herr Karl Mai.

Upon local government re-

organisation in 1974, Frimley and

Camberley UDC and Bagshot Rural

District Council became Surrey Heath

Borough Council. The newly formed

Borough Council decided to continue

the twinning links with the two towns

and their communities.

In April 1976, the European Flag of

Honour was presented to Surrey Heath

Borough Council by the Council of

Europe in recognition of the efforts made

in the field of town twinning to promote

the ideal of European unity.

Excellent links between Surrey Heath

and its twin towns remain in place today,

reinforcing relationships in Europe and

allowing many people, particularly the

young, to make new friends.

Town Twinning www.surreyheath.gov.uk

Town Twinning

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27www.surreyheath.gov.uk Camberley Town Centre

THE opening of The Atrium in November

2008 perfectly complemented the

established Mall Shopping Centre and

vibrant High Street to transform

Camberley into a leisure and retail

destination for visitors from Surrey

Heath and surrounding areas. The town

centre offers a diverse range of

restaurants and leisure facilities,

including a nine-screen cinema, bowling

complex and theatre as well as three

multi-storey car parks – all within easy

walking distance.

In December 2009, Surrey Heath

Borough Council and The Atrium,

Camberley won a top retail property

Gold award from the British Council of

Shopping Centres. The scheme scooped

Local Authority Partnership of the Year –

awarded for the first time in three years

- which highlights public and private

sector working in retail-led development.

2011 saw the formation of Surrey’s first

Business Improvement District (BID) in

the town – CollectivelyCamberley

(www.collectivelycamberley.co.uk).

Businesses voted overwhelmingly “yes”

to set up the BID, and over a five year

period in excess of £1.5 million will be

invested in initiatives such as regular

events and markets, floral displays,

support for local businesses and

marketing the town.

The council is now working towards the

next phase of its plans for the

regeneration of Camberley, of which

details can be found on the next page.

Camberley Town Centre

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28

DESPITE the on-going economic

uncertainty, the future for Surrey Heath

and its residents remains very promising.

Camberley, the Borough’s primary town,

has seen vast improvements over recent

years with the redevelopment of Park

Street, the opening of the Atrium and

more recently the addition of new hotels

and apartments. As previously

mentioned in 2011 the town centre

traders voted ‘yes’ to becoming a

Business Improvement District (BID).

This, however, is only the beginning of

what could be the most exciting period

in Camberley’s history with major plans

afoot to radically improve key areas of

the town ranging from the redevelopment

of the London Road (A30) Frontage to

improvements to the Arena Leisure centre.

Another part of the Borough which is

likely to see significant change is

Deepcut which over the next 15 years

is expected to evolve into a sustainable,

high quality rural heathland village.

This has been brought about by the

announcement in 2007 that the historic

Princess Royal Barracks would close

after 2013 releasing a site that could be

suitable for residential development and

make a significant contribution to the

Government’s housing strategy. To find

out more please go to

www.surreyheath.gov.uk/planning/

deepcutdevproject

The Council’s customer-centered way of

working is also continuing to develop.

The idea of a one-stop approach has

increased with the Police and Surrey

County Council’s Adult Social Care team

joining us in Surrey Heath House. The

website continues to develop as an

integral method of not only

communicating with the community but

increasingly as a way for residents to do

business with us. The council is also

developing its use of new media as

more and more of you interact with us

via popular social networking sites such

as Facebook and Twitter. To find out

more please go to

www.surreyheath.gov.uk

The Future of the Borough

The Future of the Borough www.surreyheath.gov.uk

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30

Customer Contact Centre

SURREY Heath Borough Council’s

Customer Contact Centre is the first

point of contact for the majority of

customer enquiries relating to services

that the Council delivers. A professional

team of Customer Service Advisors will

deal with your enquiry in a courteous,

professional and timely manner.

Confidentiality at all times is totally

assured.

The centre is open on Monday to

Thursday from 8.30am to 5.30pm and

8.30am to 5pm on Friday. For

emergencies outside of office hours calls

are redirected to an external call centre.

The Council constantly strives to

improve its service delivery and closely

monitors performance. The centre aims

to assist all visitors within 10 minutes of

their arrival and to answer 70% of

telephone calls within 20 seconds. The

team prides itself on working hard to

resolve 80% of enquiries at the first

point of contact. A customer

appointment system has been

introduced and provides an improved

service to Housing and Council Tax

benefit customers.

The Customer Contact Centre is based

in Surrey Heath House, the home of the

Council in Knoll Road, Camberley.

Customer facilities include disabled

access toilets, baby changing room,

payment kiosk, telephone translation

system and public access to computers

for viewing useful information.

Residents can also pay council bills

here, through an automated payment

kiosk with help from a customer service

advisor if required.

The Council’s Customer Contact Centre

telephone number is 01276 707100. For

more detailed information on the

facilities available, visit

www.surreyheath.gov.uk/council/Customer

ContactCentre

Borough Services www.surreyheath.gov.uk

Borough Services

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31www.surreyheath.gov.uk Borough Services

Services for older and vulnerable people

People in Surrey Heath can

enjoy a range of community

services developed and run by


in partnership with Surrey

County Council.

Centres for retired people,

which provide an opportunity

to meet others, enjoy lunch

and refreshments and participate in a

range of activities including relaxation,

dancing, painting, history and crafts, are

provided by the council and other

voluntary organisations.

The ability to call for help at the touch of a

button can provide many people who feel

vulnerable with reassurance. The Surrey

Heath Help-Line Scheme does just that,

meaning more people can remain on their

own, in a safer environment. In addition

to the traditional pendant alarm, we also

offer a range of Telecare services including

exit sensors, bed occupancy sensors and

medication prompts. We also offer a free

12 week trial of the service if the client has

had a recent admission to hospital.

Referral is quick, simple and efficient and

does not require endorsement by doctors

or Social Services.

Since 1988, the Council has provided a

community transport service for

residents living within the Borough who

cannot use public transport because of

mobility problems. The service operates

specially adapted minibuses to provide a

door-to-door service to these residents.

People of all ages, who find it difficult or

impossible to

prepare at least one

hot meal a day, can

benefit from the

home-delivered

‘meals on wheels’

service

which consists of up to

three courses delivered

lunchtime daily, 365

days a year. Referral

to the service is quick,

simple and efficient and

again does not require

the endorsement of doctors or Social

Services.

People aged over 60 years old or who

have a disability can receive advice from

the Council’s Home Improvement

Agency on a range of matters including

identification of repairs or adaptations

to the home, help with applying for

loans and grants, home visits and

benefits advice.

The Home Improvement Agency can

also arrange for adaptations such as

showers, stairlifts, extensions, ramps

and railings; subject to certain conditions

being met.

For access to any of these services,

information on how to register for

community transport or any other

questions about the community services

provided by Surrey Heath Borough

Council, visit

www.surreyheath.gov.uk/community/

CommunityServices/, call 01276 707660

or email

[email protected]

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32

Online accessibility

Surrey Heath prides itself on its online service which is regularly rated asone of the best local governmentwebsites in the country, due to itsinformative, user-friendly, functional andaccessible design.

Over recent years, a lot of work hasbeen put into upgrading the onlinecouncil facilities so that residents canavoid a trip to the council offices andperform many functions through thewebsite from the comfort of their ownhome. Time has also been spent makingthe website as accessible as possible sothat all users can perform and completeonline tasks as easily as possible.

Among the things that visitors to thewebsite, at www.surreyheath.gov.uk, cando are make payments for council tax,business rates, parking fines and SurreyHeath invoices. People can also reportabandoned vehicles, anti-socialbehaviour, graffiti, missed bin collectionsand benefit fraud at the click of a mouse.

Jobs that previously required phone callsand form-filling at Surrey Heath House

can now be dealt with online at home —including submitting planning applicationsand a range of online forms. Makinghousing bids, applying for jobs and otheractions can also be done on the site.

The website is also full of information on

all council services and other issues

affecting the Borough. There are

extensive Frequently Asked Questions

(FAQs) sections, as well as all the latest

news from the council on its projects

and decisions.

Among this information is the My

Protected Trees and My Surrey Heath

applications, where residents can enter

their postcodes and find out the status of

nearby trees or a range of other useful

information about the area where they

live, including information about schools

and other facilities as well as about their

local councillors. This system is being

expanded all the time.

For more information on web content,

visit www.surreyheath.gov.uk or email

[email protected]


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33www.surreyheath.gov.uk Borough Services

Housing Services

There is no council housing in Surrey

Heath but the Council has a duty to

assess the housing needs of the

community and of individual residents,

and provide housing services to help

meet the needs identified.

To do this we work with a number of

partner agencies to provide housing,

support and advice to help residents

secure and maintain settled, safe and

affordable homes in the Borough.

All the social housing in the Borough is

owned by housing associations and we

work with them to allocate existing

homes and provide new affordable

homes for residents with a housing

need. These homes include affordable

rented properties and low cost

homeownership schemes (such as

shared ownership).

The Housing Services Team offer an

advice service on a range of issues

including looking for a new home,

dealing with tenant and landlord law,

relationship breakdown, supported and

adapted housing and debt issues. The

Team also includes Environmental

Health Officers who work to improve the

standard of housing in the Borough and

ensure good standards in the private

rented sector.

With Accent Peerless we run a joint

housing register – this is the way that

residents can be considered for a

housing association home. As there are

always more people looking for homes

than homes available, we prioritise

people based on their current housing

situation, looking at other needs such as

their health and how this is affected by

their accommodation. Once on the

housing register residents can bid for

properties through Surrey Heath Home

Choice.

When a resident is threatened with

homelessness we will consider all the

options available to help them remain in

their current home or move in a planned

way. We have a scheme to help people

move into a settled home in the private

rented sector and we can refer to other help,

such as debt advice and mortgage rescue.

If you are worried about a housing issue

our advice is to talk to us now – the

earlier we can consider your situation

the more options there are likely to be to

resolve it. If we cannot help directly we

work with lots of other agencies who

provide help and support to keep

residents in their homes or help them

move to more suitable accommodation.

All advice is free and confidential and

the officers can be reached on

01276 707127 or at

[email protected]

To find out more about these services

and for information on a wide range of

housing issues visit

www.surreyheath.gov.uk/housing

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34

Planning Service

Surrey Heath’s planning service aims to

carry forward the corporate aims of the

council as a whole seeking a safe, green

and clean environment. Its objective is

to protect the countryside and green

spaces and enhance the quality of

building and landscape design.

The planning service at Surrey Heath is

split into two main functions — planning

policy and conservation, which produces

the long-term policies for planning that

accord with government guidance and

development control, which determines

more than 1,100 planning applications

per year.

If you want to make a planning

application, view another application, or

research whether your trees are

protected you can do this online through

the Surrey Heath website or speak to our

contact centre. To speak to someone

about planning matters including

planning applications, telephone 01276

707222. If one of our contact centre

advisors can’t help you they will pass

your call through to a planning officer.

Alternatively you can email

[email protected]

Surrey Heath Building ControlConsultancy (SHBCC)

SHBCC provides the Building Control

services for Surrey Heath Borough

Council and is part of the largest

Building Control Service in England and

Wales; with approximately 3,000

Surveyors and a 70% market share

across all building sectors, domestic and

commercial. SHBCC are a non-profit

making company and provide advice

and assistance to architects, agents,

developers, builders, members of the

general public and other professionals

on matters relating to Building Control.

Members of the public have the right to

speak at the meetings under some

circumstances — to learn more contact

the Democratic Services Team for

guidance on 01276 707100

The Surrey Heath Borough Council

website contains comprehensive

information about the planning service

and allows many actions to be

performed online including viewing

policy documents, viewing planning

committee agendas, downloading forms,

submitting a planning application and

checking a property’s planning history.

In February 2012 the Council adopted

its Core Strategy and Development

Management Policies, which replaced

the Local Plan 2000. The Core Strategy

policies will form the basis against which

all planning applications will

be assessed.


ED_SUR_307939.Qxd 25/1/13 11:41 Page 34

35www.surreyheath.gov.uk A-Z of Services

Abandoned [email protected]

Phone: 01276 707472

Air [email protected]

Phone: 01276 707330

Alcohol LicencesSee Licensing Section on page 39

AllotmentsAdministered by Parish Councils

[email protected]

Phone: 01276 707338

Animal [email protected]

Phone: 01276 707330

Arts and Cultural EventsSee Camberley Theatre Section

opposite.

[email protected]

Housing and Council Tax benefits

Phone: 01276 707121

Benefit fraud hotline: 01276 707372

Bottle [email protected]

Phone: 01276 707330

For a list of recycling facilities, visit

www.surreyheath.gov.uk/environment/

Recycling/recyclingsearch.htm

Building [email protected]

Phone: 0845 0540505

www.shbcc.org.uk

Business [email protected]

Phone: 01276 707136

Bus [email protected]

Reporting damage

Phone: 01276 707330

Advertising (via Adshel)

Phone: 01730 31115

Camberley TheatreThe Borough’s focus for arts and

entertainment

[email protected]

Phone: 01276 707600

or visit www.camberleytheatre.biz

Car [email protected]

Phone: 01276 707152

CCTV and [email protected]

Phone: 01276 707100

Centre for Retired [email protected]

Surrey Heath Borough Council runs a

centre giving retired people the chance

to meet others, enjoy lunch and

participate in activities

• Windle Valley Centre, Park Street,

Bagshot

Phone: 01276 479185

Charity CollectionsSee Licensing Section on page 39

Chief Executive,

Surrey Heath Borough Council• Chief Executive

Karen Whelan

A-Z of Services

ED_SUR_307939.Qxd 25/1/13 11:41 Page 35

36

Civic Amenity [email protected]

Phone: 03456 009 009

Surrey County Council maintains two

Waste Sites in the Borough

• Wilton Road, Camberley

• Swift Lane, Bagshot

Community Alarm [email protected]

Phone: 01276 707659

Community [email protected]

Phone: 01276 707338

• Bagshot

Connaught Pavillion,

3 Whitmoor Road Bagshot

Phone: 01276 452795

(maximum 20 people)

• Chobham Community Centre

McMahon Close,

Windsor Road, Chobham

Phone: 01276 857019

[email protected]

• Deepcut

Dettingen Village Centre,

Cyprus Road, Deepcut

Phone: 01252 837251

[email protected]

• Frimley Community Centre

Balmoral Drive, Paddock Hill, Frimley

Phone: 01276 681940

[email protected]

• Heatherside Community Centre

Martindale Avenue, Camberley

Phone: 01276 63208

[email protected]

• Lightwater

Briars Community Centre,

Briar Avenue, Lightwater

Phone: 01276 477375

[email protected]

• Mytchett Centre

140 Mytchett Road, Mytchett

Phone: 01252 373073

[email protected]

• West End

The Sports Pavilion,

Benner Lane, West End

Phone: 01276 855361

[email protected]

Community SafetySee Safer Surrey Heath Partnership

Section on page 42

Community [email protected]

Community Transport 01276 707660

Meals Service 01276 707660

Community TransportSee Community services above

Conservation [email protected]

Phone: 01276 707213

Contaminated [email protected]

Phone: 01276 707330

Surrey Heath Borough Council has a

duty to regularly inspect sites in the

Borough that may be contaminated

Council, Councillors and

Committee Services

(Borough Council)[email protected]

Phone: 01276 707336

A-Z of Services www.surreyheath.gov.uk

A-Z of Services

ED_SUR_307939.Qxd 25/1/13 11:41 Page 36


Council, Councillors and

Committee Services (County Council)[email protected]: 03456 009 009

Council [email protected] Phone: 01276 707176Please have your Council Tax bill in frontof you when you call

Council Tax BenefitSee Benefits Section on page 35

Countryside Service (Borough Council)[email protected]

Phone: 01276 707338

Customer Contact [email protected]: 01276 707100• Opening Times: Monday to Thursday 8.30am to 5.30pm;Friday 8.30am to 5pm

Dangerous Buildings [email protected]: 01276 707223

Dog ControlContact the Dog WardenPhone: 01276 707360

Drainage (Land)[email protected]: 01276 707100

Drop-in CentreThe Windle Valley Centre (see Centrefor Retired People on page 35) offers adrop-in service to visitors withrefreshments.

EducationSee page 41

Elections and Electoral

[email protected]

Phone: 01276 707165

Energy [email protected]

Phone: 01276 707330

Events in Surrey [email protected]

Phone: 01276 707100

or visit www.surreyheath.gov.uk/events

Fire and Rescue [email protected]

Phone: 03456 009 009

In an emergency dial 999

Non-emergency dial 101

FloodingPhone: 01276 707465

• Environment Agency

Phone: 0870 850 6506

• Emergency hotline

Phone: 0800 807060

• Floodline

Phone: 08459 881 188

[email protected]

Phone: 01276 707330

Food Complaints/[email protected]

Phone: 01276 707330

Garden RubbishSee Garden Waste Club Section on

page 38

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38

Garden Waste [email protected]

Phone: 0800 3890724

The Council’s garden rubbish collection

scheme costs less than £1 a week to

join and is operated through its partner

Biffa. To find out more, visit

www.greenwasteclub.co.uk

Grants• Community Fund Grant Scheme

Phone: 01276 707402

[email protected]

• Surrey Heath Arts Council Grants

Phone: 01276 23213

Grass Cutting and [email protected]

Phone: 01276 707338

Gypsies and [email protected]

Contact Gipsy Liaison

Phone: 01276 707100

Halls for [email protected]

Phone: 01276 707338

There are a number of halls available for

hire within the Borough of Surrey Heath

Health and [email protected]

Surrey Heath Borough Council will

investigate complaints about Health and

Safety on premises in Surrey Heath

Phone: 01276 707330

Housing Benefit and CouncilTax BenefitSee Benefits Section on page 35

Housing [email protected]: 01276 707127Including Housing Associations, housingoptions and allocations, shelteredhousing and modernisation of properties

InternetSee Website Section on page 41

[email protected]: 01276 707414Job vacancies at Surrey Heath BoroughCouncil are listed on the Surreyjobs.infowebsite.

Land [email protected]: 01276 707305

Leisure and [email protected]: 01276 707338There are two Leisure Centres in SurreyHeath. Each centre offers a number offacilities and activities to suit all.• Arena Leisure Centre

Grand Avenue, CamberleyOpening times: Mon to Fri 6am to 11pm; Sat 6.30am to 8pm and Sun 6.30am to 10.30pm.

Phone: 01276 417111 or emailenquiries@arenaleisurecentre.co.ukwww.arenaleisurecentre.co.uk• Lightwater Leisure Centre

Lightwater Country Park, The Avenue, LightwaterOpening hours: Mon to Fri 6.30am to 11pm;

Weekends 7am to 11pmPhone: 01276 472662 or emailreception@lifestylelightwater.co.ukwww.lightwaterleisurecentre.co.uk


A-Z of Services

ED_SUR_307939.Qxd 25/1/13 11:41 Page 38


Libraries• Camberley Library

Knoll Road, Camberley GU15 3SY

• Frimley Green Library

Beech Road,

Frimley Green GU16 6LQ

• Lightwater Library

83A Guildford Road,

Lightwater GU18 5SB

• Bagshot Library

High Street,

Bagshot GU19 5AH

[email protected]

Phone: 01276 707322

Surrey Heath Borough Council deals

with licensing for businesses (including

alcohol sale), taxi licensing, charity

collections, public entertainment and

animal breeding licences.

Listed Buildings and [email protected]

Phone: 01276 707213

[email protected]

Phone: 01276 707330

Mayoral [email protected]

Phone: 01276 707331

Meals on WheelsSee Community Services section on

page 36

[email protected]

• Surrey Heath Museum

Knoll Road,

Camberley GU15 3HD

Phone: 01276 707284

• Surrey Heath Archaeological & Heritage TrustArchaeology Centre, 4-10 London Road, Bagshot GU19 5BN

• Basingstoke Canal Visitor Centre Mytchett Place Road, Mytchett GU16 6DD

Phone: 01252 370073 or [email protected]

Music and Performing ArtsSee Camberley Theatre Section onpage 35

[email protected]: 01276 707330

Older People’s ServicesSee Centre for Retired People andCommunity Services Sections on pages35 & 36

ParkingSee Car Parks section on page 35

[email protected]: 01276 707338There are many parks and open greenspaces in the Borough offering a rangeof facilities. For more information, visitwww.surreyheath.gov.uk/leisure/ParksandRecreationAreas

Pest [email protected]: 01276 707125

Planning [email protected]: 01276 707222

For applications, breaches and planning

policy

ED_SUR_307939.Qxd 25/1/13 11:41 Page 39

40

PoliceSurrey Heath House

Knoll Road

Camberley

Phone: 0845 1252222

In an emergency dial 999

non emergency 101

Public [email protected]

Phone: 01276 707330

Recreation GroundsSee Parks Section on page 39

[email protected]

Phone: 01276 707100

RoadsSurrey County Council is responsible for

the maintenance of public roads in the

Borough except the M3, which is

managed by the Highways Agency.

Phone: 03456 009 009

[email protected]

Phone: 01276 707330

Surrey Heath Borough Council, via its

appointed contractor Verdant Group plc,

collects household refuse from more

than 33,000 properties each week.

Safer Surrey [email protected]

www.surreyheath.gov.uk/safersurreyheath

SchoolsSee Education section on page 41

Street [email protected]

Phone: 01276 707330

Surrey County [email protected]

Phone:01483 519303 N.West Area

Phone:01483 517141 S.West Area

Music and dance tuition

Surrey County [email protected]

Phone: 03456 009 009

For any enquiry about the County

Council and its services

Surrey Heath Arts CouncilSee Grants Section on page 38

Swimming PoolsSee Leisure Centres Section on page 38

TipsSee Civic Amenity Sites Section on

page 36

Town [email protected]

Town Partnerships Office

Phone: 01276 707597

Surrey Heath is twinned with Sucy-en-

Brie, France and Bietigheim-Bissingen,

Germany

Trading [email protected]

Phone: 01372 371700

TreesPreservation Orders

[email protected]

Phone: 01276 707240


A-Z of Services

ED_SUR_307939.Qxd 25/1/13 11:41 Page 40


Waste DisposalSee Civic Amenity Sites section on

page 36

Websitewww.surreyheath.gov.uk

Education – SchoolsInfant Schools

• Bagshot Infant School

Phone: 01276 473385

• Prior Heath Infant School

Camberley

Phone: 01276 25546

• Pine Ridge Infant and

Nursery School

Camberley

Phone: 01276 23207

• Heather Ridge Infant School

Camberley

Phone: 01276 24918

• Crawley Ridge Infant School

Camberley

Phone: 01276 27546

• Lorraine School & Nursery

Camberley

Phone: 01276 65649

• Cross Farm Infant School

Frimley Green

Phone: 01252 835847

• Sandringham School

Frimley Green

Phone: 01252 837538

• Lightwater Village School

Phone: 01276 473346

• Valley End Church

of England Infant School

Phone: 01276 858299

• Windlesham Village Infant School

Phone: 01276 472212

Primary Schools

• Bisley Church of England

Primary School

Phone: 01483 473341

• The Grove Primary School

Camberley

Phone: 01276 22447

• Lakeside Primary School

Frimley

Phone: 01276 469200

• St Augustine’s Catholic Primary School

Frimley

Phone: 01276 709099

• Mytchett Primary School

Phone: 01252 544009

• St Lawrence Primary School

Chobham

Phone: 01276 858336

• Holy Trinity Church of England School

West End

Phone: 01276 858297

Junior Schools

• Connaught Junior School

Bagshot

Phone: 01276 472489

• Cordwalles Junior School

Camberley

Phone: 01276 23298

• Crawley Ridge Junior School

Camberley

Phone: 01276 61144

• Frimley Church of England

Junior School

Frimley Green

Phone: 01252 835440

• South Camberley Primary and

Nursery School

Camberley

Phone: 01276 63870

• Ravenscote Junior School

Frimley

Phone: 01276 709007

ED_SUR_307939.Qxd 25/1/13 11:41 Page 41

42

• Hammond Community Junior School

Lightwater

Phone: 01276 473972

Secondary Schools

• Collingwood College

CamberleyPhone: 01276 457600

• Kings International College for

Business & The Arts

Camberley

Phone: 01276 683539

• Tomlinscote School

Frimley

Phone: 01276 709050

• Gordon’s School

West End

Phone: 01276 858084

Special Schools

• Carwarden House Community School

Camberley

Phone: 01276 709080

• Portesbery School

Camberley

Phone: 01276 63078

• Wishmore Cross School

Chobham

Phone: 01276 857555


A-Z of Services

ED_SUR_307939.Qxd 25/1/13 11:41 Page 42

43www.surreyheath.gov.uk Your Councillors

Borough Council Offices


Surrey Heath House

Knoll Road, Camberley

Surrey GU15 3HD

Switchboard: 01276 707100

This is also a 24 Hour Emergency Line

Fax: 01276 707177

[email protected]

The primary responsibility for all

councillors is to promote the interests of

and take decisions for Surrey Heath as

a whole. However, councillors will

usually give particular consideration to

representing needs and views of

residents and businesses in the ward

area for which they were elected. The

map below shows how the Borough is

broken down by ward.

Ward councillors are an important link

between residents, businesses and the

decision-making structures of the

Council and can sometimes be called up

to conciliate between the two parties.

Councillors can be asked to promote a

particular local issue within the Council

and asked to arbitrate in neighbourhood

disputes. Some councillors hold

surgeries for local issues to be raised.

The telephone, address and email

address of all councillors are available

to the public so that they can be

contacted easily.

To find out who your councillor is

please visit

www.surreyheath.gov.uk/council/

councillorsrepresentatives

or call 01276 707100

Your Councillors

BAGSHOT

LIGHTWATER

WEST END

BISLEY

CHOBHAMWINDLESHAM

HEATHER-

SIDE

ST PAULS

ST

MICHAELS

OLD DEAN

TOWN

PARKSIDE

FRIMLEY

FRIMLEYGREEN

MYTCHETTAND

DEEPCUT

ED_SUR_307939.Qxd 25/1/13 11:41 Page 43

44

BisleyTel: 01483 480172Email: [email protected]

ChobhamTel: 01276 856633Email: [email protected]

West EndTel: 01276 855361Email: [email protected]

WindleshamTel: 01276 471675Email: [email protected]

Parish and County Councils www.surreyheath.gov.uk

Parish Councils

Parish Councils make up the third tier of local government below the County and

Borough Councils. In Surrey Heath there are four Parish Councils (Bisley, Chobham,

West End and Windlesham) and their primary role is to represent the community and

undertake local administration which, amongst other things, can include the

maintenance and upkeep of bus shelters, cemeteries and sports grounds.

How do I find out more?

You can find out more information on Surrey Heath Parish Councils atwww.surreyheath.gov.uk/council/councillorsrepresentatives/parishes or by contactingone of the following parish Council Clerks:

Surrey County Council

Surrey County Council is responsible for: birth, marriage and death registration;education; fire; highways – including on-street parking, traffic management; streetlighting; libraries; social care; trading standards; transport and waste disposal (butnot waste collection which is a Surrey Heath Borough Council responsibility).

There are six county divisions in Surrey Heath:

How do I find out more?

You can find out more information on Surrey County Council atwww.surreycc.gov.uk or by phoning 03456 009 009.

Camberley East Camberley West Heatherside & Parkside .

WindleshamBisley, Chobham & West EndFrimley Green & Mytchett

Parish and County Councils

ED_SUR_307939.Qxd 25/1/13 11:42 Page 44

ED_SUR_307939.Qxd 25/1/13 11:42 Page 45

Did you

Did youthose w

Did youdays in

For mBisley;call: 0

Visit wevents

The National Rifle Association is one of Britain’s oldest National Governing Bodies for sport. Its core role is to support full-bore shooting in the UK, promoting the sport, offering training as well advice to members and also providing facilities at Bisley.

What types of target shooting can I do?The NRA has many disciplines of shooting available, ranging from target rifle shooting to black powder pistol.

What training is required/ available?There is full comprehensive training available to those who have never shot before. A more experienced shooter just needs to complete a short assessment and is then able to use the ranges.

How do I join?Joining the NRA is simple, just contact the membership department on 01483 797777 ext 138 or email [email protected] and we’ll talk you through the process.

What’s more is if you quote NRASHM we’ll give you 50% off your first year’s membership fee!*

*50% off only valid in first year of membership.

What is the National Rifle Association?

For more information about the NRA visit

www.nra.org.uk

46

ED_SUR_307939.Qxd 25/1/13 11:42 Page 46

National Rifle Associationwww.nra.org.uk

Did you know the NRA is based on your doorstep in Bisley, Surrey?

Did you know we welcome everyone from experienced shooters to those wanting to try something new?

Did you know we offer training throughout the year and have open days in May and September where everyone is welcome?

For more information on how you can enjoy shooting at Bisley;call: 01483 797 777 email: [email protected]

Visit www.nra.org.uk to see a full calendar of training and events.

47

ED_SUR_307939.Qxd 25/1/13 11:42 Page 47

BII is the professional body for the licensed retail sector. As the industry’s leading membership organisation BII reflects the views of 1000s of members across the UK. BII’s mission is to raise standards within the industry, and to help both those currently working within it and also those new coming into the trade, to be professional and to have the skills and knowledge to run successful businesses.

Throughout the last 30 years, BII has seen a massive change in the way it provides support to licensees. Members now face not only the day-to-day challenges of running a business, but alsohave responsibilities wearing a number of other ‘hats’ – HR manager, marketeer, cleaner, stocktaker, accountant, gardener, medic, chef, IT expert, first aider.. ...

.....the list is endless, and the job description has changed beyond recognition to that of 30 years ago.

BII has changed the way it provides business guidance and advice for its members, not only those who have been in the trade for a while but those just entering this industry, through mentoring schemes, business seminars and support that’s best in class.

Not only that, our new

county-basedmeans there communicatilevel.

Through our provide trainare second toreflected in tsee running tthe UK.

Our business compliance paccounts toothe ways in wmembers areprofessionals

We know liceto ensure eve24/7 to onlinHR contracts

www.bii.orgTel: 01276 684449

48

ED_SUR_307939.Qxd 25/1/13 11:42 Page 48

county-based structure of our regions means there will be real grass-roots communication and support at a local level.

Through our awarding body BIIAB we provide training and qualifications that are second to none, and so very much reflected in the type of person we now see running the most successful pubs in the UK.

Our business support services, compliance packages and downloadable accounts tools are just some examples of the ways in which we ensure our members are the most up-to-date professionals they can, and have to, be.

We know licensees need 8 days a week to ensure everything is done – access 24/7 to online calculators, downloadable HR contracts and employment policies,

helplines and legal advice helps to ensure time is spent effectively and are just a few examples of what we do for our members.

BII has around 11,000 individual members, as well as the backing and support of over 50 corporate companies within the hospitality industry. As well as our awarding body (BIIAB), we also have close links with the regulatory authorities, government groups, and are the main organisation responsible for promoting responsible retailing through schemes such as Best Bar None.

In the last couple of years BII has come a long way in areas such as Codes of Practice (the BIIBAS scheme), rent reviews (the BII’s PIRRS scheme) and has diversified its training into e-learning, apprenticeships and new training for licensees and Business Development Managers (BDMs).

49

ED_SUR_307939.Qxd 25/1/13 11:42 Page 49

3029739

THREE MARINERSwww.thethreemariners.co.uk

OPEN 7 DAYS A WEEK FOR....

* GREAT FOOD* LIVE MUSIC FRIDAY NIGHTS

* 5 CASK ALES* QUIZ NIGHT SUNDAYS

See our website for full details

FUNCTION ROOMAVAILABLE FOR PARTIES

56 High Street, Bagshot, GU19 5AWTel: 01276 473 768

DogFriendly

50

ED_SUR_307939.Qxd 25/1/13 11:42 Page 50

Register TODAY at www.catalysthomebuy.co.ukor call 0845 601 7729 to find out more information

provided by Catalyst Housing

If you think purchasing a home of your own is out of reach, then think again!

HomeBuy is a government initiative that provides a

‘one-stop-shop’ service to help eligible individuals and

families find an affordable route to home ownership,

ensuring it meets your needs and the level you can afford.

The initiative provides information on a range of

schemes suitable for those who find it difficult to purchase

a property on the open market, whilst giving you the

flexibility to search for the latest properties in your area

via an up-to-date database.

If you aspire to be a home owner, HomeBuy can give you

that all important step on to the property ladder.

Could home ownershipCould home ownershipbe your next step?be your next step?Discover your options Discover your options with with HomeBuyHomeBuy!


ED_SUR_307939.Qxd 25/1/13 11:42 Page 51

3029740

Alan Greenwood & SonsFuneral Directors & Memorials

Alan Greenwood & SonsFuneral Directors & Memorials

5 The Parade, Frimley, Camberley GU16 7HY Tel: 01276 684650 14 Guildford Road, Bagshot, Surrey GU19 5JH Tel: 01276 473707

Branches at

We are your local Independent Family Funeral Directors

We are personally involved in the arrangements of all our Funerals 365 Days a Year

These can be made in your own Home or at our Premises

Prepaid Funeral Plans & Monumental Masonry

Personal 24 Hour Service

Our services and charges are hard to beat

The Funeral Service that Caters for Everyone’s Needs

Alan Greenwood & Sons are truly independent family funeral directors who have been serving the Surrey community for many years.

All our staff are fully trained, professional and sensitive, with a genuine compassion for you. Your calls will be taken in person, in complete confidence, 24 hours a day, 365 days a year. Nothing is too much trouble and we pride ourselves on the service we provide, feeling privileged to be chosen to take your loved one on their final journey. Our aim is to carry out your requests with the utmost dignity and attention to detail.

The Greenwood family are here to help.

Please see our website for more information www.alangreenwoodfunerals.com

52

ED_SUR_307939.Qxd 25/1/13 11:42 Page 52

3028724

12MO HROLLINGCONTRACT

12MO HROLLINGCONTRACT

MONTHLYDIRECT DEBIT

OPTION AVAILABLE

LESS THAN

£5PER MONTH

RECOMMENDA FRIEND

0800 389 0724www.greenwasteclub.co.uk

TAKE THE HASSLE OUT OF GARDENINGOUT OF GARDENINGTAKE THE HASSLE OUT OF GARDENINGWITH A GREEN WASTE CLUB SUBSCRIPTION

Convenient kerbside collections

Reduce your carbon footprint

Save on trips to the local tip

3029882

Excavations & FindsIf you join, you can help with local digs. Majorfinds are displayed in the Trust Gallery.Events & TripsMembership includes social events/lectures/trips/newsletters and library/gallery access.Education For AllThe Centre hosts the Young Archaeologists Clubfor 9-16 year olds (www.yaccseb.com)and a U3A (University of the Third Age)Archaeology Group which provides talksand practicals (Google: Camberley U3A)

4-10, London Road, Bagshot, Surrey GU19 5HNwww.shaht.co.uk • [email protected] • 07870 447810

Open to All!

7.00pm - 9.30pm

Tues & Thurs

Come and Visit

No experience

required!

53

ED_SUR_307939.Qxd 25/1/13 11:42 Page 53

3029820

We handle.........

◆ Residential Sales & Lettings

◆ Commercial Property

◆ Land & New Homes

◆ Independent Financial Services

◆ Free market valuations

◆ More properties always required

◆ Professional and personal service

◆ Over 40 years property experience

◆ We cover all the local surrounding areas

01276 477298

35 High Street, Bagshot, Surrey, GU19 5AFemail - [email protected]

www.howlands-property.co.uk

54

ED_SUR_307939.Qxd 25/1/13 11:42 Page 54

3028763

3029671 3029674

Your local Private Hire and Private Group Holidays and

Excursions Specialist

Telephone 01252 373303And let us help you!

Door-to-Door British and Continental Holidays

Day Excursions throughout the year

Theatres, Concerts and Special Events

Trueman’s End, Lynchford Road,

Ash Vale GU12 5PQ

55

ED_SUR_307939.Qxd 25/1/13 11:42 Page 55

3029730 3029728

Our fantastic location and team of dedicated staff

enable us to offer various activities and parties for people of all ages to enjoy.

WITH…

KAYAKING • BUSH CRAFT WAKEBOARDING • GO-KARTING

ARCHERY • WATER SKIING • CLIMBING WALL RAFT BUILDING • HOLIDAY ACTIVITIES

The Quays * Coleford Bridge Road Mytchett * Surrey GU16 6DS

For more information & booking please contact us on

0845 505 3 40404 01344 898 33030

[email protected] www.exploreaec.com

3029733 3028722

The Look Out Discovery Centre

Hands-on science and nature activities - over 90 exhibits.

Hands-On Science Fun

The Look Out Discovery CentreNine Mile Ride, Bracknell, Berkshire RG12 7QWTel: 01344 354400www.bracknell-forest.gov.uk/be

www.facebook.com/thelookoutdiscovery

��A Great Family Day Out, Whatever the Weather!

• Children’s Adventure Playground

• Coffee Shop• 1,000 hectares of Crown

Estate Woodland• Gift Shop• Mountain Bike Hire - Seasonal

Open Daily 10am - 5pm

56

ED_SUR_307939.Qxd 25/1/13 11:42 Page 56

3029672

The No.1 stop for all your shooting requirements

at Bisley

The Old Armoury, Bisley Camp, Brookwood, Surrey GU24 0NY

Tel: 01483 486 500 Fax: 01483 486 580www.williamevans.com

Established 1883

3028762

THE ANCIENT RAJLicensed Restaurant

for the finestIndian & SpecialTandoori dishes

OPENING HOURS12 NOON TO 2.30PM (LUNCH)

6PM TILL 11PM (EVENING)

for reservations:(01276) 26042/21503

Fax: 01276 62679

9-10 THE PARADEHIGH STREET, FRIMLEYCAMBERLEY, SURREY

Email: [email protected]

Visit our website:www.theancientraj.co.uk

imagine…Your business here

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For details to secure advertising space in the next edition, please contact the publisher.

Burrows Communications Ltd020 8773 3000 • [email protected]

FC_SUR_307939.Qxd 25/1/13 12:01 Page 2

Documents

Surrey Heath Official Borough Guide