Supported Living Service Directory 2010
Updated in October 2010 Next Update is due June 2011
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Contents Page
Contents Page
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2 What is supported living?
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3 What type of support is provided?
........................................................ 3 How is
support provided?
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4 Do I have to pay for the support?
.......................................................... 4 How do
I use this directory?
................................................................. 5
Services by Client Group
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6
Generic Services
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6 People at risk of homelessness
......................................................... 6 Older
People’s Services
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7 Young People’s Services
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8 Domestic Violence Services
............................................................. 9
People with Disabilities
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9 People with Mental Health Problems
............................................... 10 Substance Misuse
Services
............................................................ 11
People at risk of Offending
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11
Service Directory
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12 A
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12 B
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15
C..................................................................................................
18
D..................................................................................................
22 E
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22 F
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23 G
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30 H
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32 I
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36 J
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37
K..................................................................................................
37 L
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42 M
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45 N
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56 O
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59 P
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61 Q
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65 R
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65 S
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68 T
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73 U
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76 V
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76 W
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77 X
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82 Y
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82 Z
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84
Page 3 of 84
What is supported living? Supported living describes a range of
services to help people live in their own home. It also describes
services that help people who are homeless find suitable
accommodation to meet their needs. These services are often funded
by the Council from a number of different budgets. These budgets
can include Supporting People Grant, Social Care budgets and NHS
budgets.
What type of support is provided? The type of support often
provided varies between services. The support offered often
includes:
help to manage your tenancy e.g. explaining your rights and
responsibilities as a tenant, filling out forms, talking to your
landlord, reporting repairs
help to access suitable accommodation to meet your needs help to
develop your independent living skills such as cooking,
cleaning
as well as personal care help to manage additional support needs
such as learning disabilities,
mental health problems, problems managing your alcohol intake.
Someone to check on you regularly to make sure you are ok
Signposting to other specialist services e.g. health
services,
employment services These are just some examples of what supported
living services help people to do. The supported offered is based
on what people need help to do. The philosophy of services is to
support people to be as independent as possible so if you do not
need help in a particular area then you are empowered to manage
this yourself.
Page 4 of 84
How is support provided? There are different ways in which support
is provided. The main ways are listed below:
Community alarms are a piece of technology linked your property. If
you need help you can trigger the alarms and someone will call you
to find out what help you need.
Sheltered accommodation is a collection of properties in a scheme
with a scheme manager. The scheme manager checks on your wellbeing
each day and helps you contact other services if you need more
help. There is often a community room attached to the service with
social activities on. These services also have community alarms in
each property.
Extra care services are similar to sheltered accommodation as they
are a collection of properties in a scheme with a scheme manager.
Extra care services however provide more services as they provide
care services if you need them such as help to cook, clean and wash
yourself. These services also have a community alarms in each
property.
Floating support is where someone comes to your home and supports
you. When you no longer need support they stop supporting you and
support someone else.
Accommodation based services are where the support is linked to
your accommodation. You must need to receive support to live in
that accommodation.
Supported Lodgings are where you live with a family, couple or
individual as part of their family.
Do I have to pay for the support? There is a charge for most
services. How much you pay depends on your financial circumstances.
This is determined by a financial assessment completed by the
Council. If you cannot afford to pay for your service then the
Council may pay this for you. This is decided by the financial
assessment. The provider will help to arrange a financial
assessment if you need one. If you receive housing benefit then the
Council may pay for services on your behalf. This does not apply to
all services so make sure you speak to the service about costs when
you talk to them.
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How do I use this directory? This directory contains information on
supported living services in Knowsley. To find out more about a
service you need to contact the service using the details in
directory. If there are any errors in this document or if you know
of a service that is not listed in this directory please contact us
at:
Knowsley Integrated Commissioning Team 1st Floor, Nutgrove Villa
Westmoreland Street Huyton L36
Telephone Number – 0151 443 4949 Email:
[email protected]
You can also get this information in other formats.
Please phone Customer Services on 0151 443 3197,
or email
[email protected]
Generic Services
These services are available for most people who need support to
continue to stay at home.
Service Name Provider Location Type of Service Capacity Page
Tenants’ Extra Support Service
People at risk of homelessness
These services are for people who are homeless or at risk becoming
homelessness. Some services only support certain client groups e.g.
young people or people fleeing domestic violence. For more
information on who can access services look at the services
profile.
Service Name Provider Location Type of Service Capacity Page
Knowsley Housing Options Team
7 83
Prescot Accommodation Based Service
5
70
Page 7 of 84
Older People’s Services
These services are for people who are aged 55 years or older.
Sometimes people who are younger than 55 years can access these
services if there needs are similar to that of older people.
Service Name Provider Location Type of Service Capacity Page
Knowsley Access Team
28 16
36 37
42 52
24
623
71 20
39 32
Kirkby Sheltered Accommodation
Prescot Sheltered Accommodation
Prescot Sheltered Accommodation
Prescot Sheltered Accommodation
Whiston Sheltered Accommodation
Huyton Sheltered Accommodation
Knowsley village
Sheltered Accommodation
26 35
Huyton Sheltered Accommodation
Halewood Sheltered Accommodation
Fairways Knowsley Housing Trust
Halewood Sheltered Accommodation
Cygnet Court Riverside Kirkby
North West Housing
Huyton Sheltered Accommodation
Young People’s Services
These services are for people aged 16 years up to 22 years old.
Each service has different criteria on who they support so contact
them for more details.
Service Name Provider Location Type of Service Capacity Page
YES Project Centre 63 Kirkby Floating support 13 84
Octavia Court SHAP Ltd
15 15
17 77
5 70
Domestic Violence Services
These services are for people who are at risk of homelessness due
to domestic violence. Some services are only available to women and
their children whilst others are available to men as well. If you
live in a rented property owned by a housing association your
landlord may also be able to help you if you are a victim of
domestic violence. Speak to your local housing officer for more
information.
Service Name Provider Location Type of Service Capacity Page
Ross House Resettlement Centre
Knowsley Domestic Violence Services
Knowsley Domestic Violence Services
People with Disabilities
These services are available to people with disabilities. Some
services are only available to people with learning disabilities
whilst other services are available to people with both learning
disabilities as well as physical disabilities.
Service Name Provider Location Type of Service Capacity Page
Knowsley Access Team
Alternative Futures
Knowsley wide
Accommodation based
Not applicable
Brothers of Charity
CIC
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Supported Tenancies
wide applicable
Local solutions
Knowsley wide
Accommodation base
Not applicable
wide Accommodation base
People with Mental Health Problems
These services are for people with mental health problems or a
history of poor mental health.
Service Name Provider Location Type of Service Capacity Page
Knowsley Access Team
Alternative futures
Knowsley wide
Accommodation base
18 13
Making Space Kirkby Floating Support Service
18 46
Accommodation
Substance Misuse Services
These services are for people who struggle to maintain their home
due to alcohol or drug related problems.
Service Name Provider Location Type of Service
Capacity Page
Knowsley MBC Knowsley wide
People at risk of Offending
These services are for people who are at risk of offending or have
a criminal record which means that they struggle to access and
maintain their home.
Service Name Provider Location Type of Service
Capacity Page
Stonham Knowsley wide
Service Directory
This section of the directory gives you a brief description of the
service. For more information please contact the service
directly.
A
Name:
Address:
Alternative Futures Group Lion Court King’s Drive King’s Business
Park Prescot Knowsley L34 1BN
Telephone: 0151 489 5501
Yes
Does the service accept referrals for people from outside of
Knowsley?
No
Referral Routes: Self referral, via commissioners/social services
and family directed
Duration: No specific time limit as this is agreed by
contract
Description:
The service provides support to help people live in their own
homes. This can include support to budget, personal care, help to
access the community. The service has some accommodation based
services.
Page 13 of 84
Living Services
Address:
Alternative Futures Group Lion Court King’s Drive King’s Business
Park Prescot Knowsley L34 1BN
Telephone: 0151 489 5501
Yes
Does the service accept referrals for people from outside of
Knowsley?
No
Exclusions: People under 18 years old
Referral Routes: Self referral, via commissioners/social services
and family directed
Duration: No specific time limit as this is agreed by
contract
Description:
The service provides support to help people live in their own
homes. This can include support to budget, personal care, help to
access the community. The service has some accommodation based
services.
Service ID: 224
Telephone: 0151 290 7131
Yes
Does the service accept referrals for people from outside of
Knowsley?
Yes
Eligibility Criteria: Older People and Vulnerable People with
support needs
Exclusions:
Referral Routes: Care Trust, CAB, Open Access Service, Probation,
Self Referral, Health & Well Being, PCT, Emergency, Multi
Lateral, Non Statutory Agency
Duration: Long term
Description:
Service users are usually visited in their own homes by pre
arranged appointments although other venues can be used by mutual
agreement. The support from the scheme is available 9 - 5 Monday to
Friday, excluding bank holidays and weekends. Support is flexible
and based upon a step up step down approach depending upon the
service users needs and if therefore likely to vary from one person
to another. On average the service provides 1 hour of support per
household per week. The service also provides community alarms
which linked to a call centre 24 hours a day, 7 days a week. When
the alarm is triggered the call centre calls the service user to
establish if a response is needed. The response used is dependent
on the service user’s needs assessment and support plan. Every week
day (Monday – Friday) each service receives a courtesy call from
the centre to check that the system is working and they the service
user does not require any support.
Telephone: 01744 736 750
Yes
Does the service accept referrals for people from outside of
Knowsley?
No
Capacity: 15
Eligibility Criteria: Knowsley residents aged 16 – 24 who is
assessed as at risk of loosing their tenancy if unsupported. The
service is available to single people, parents and pregnant
women.
Exclusions: On a case by case basis
Referral Routes: Applicants must be over 16, single, or a parent or
expecting a child or a young person at risk. Applicants should be
homeless or in housing need and require short term housing relating
support.
Duration: Up to 2 years.
Description: Supported accommodation for young who are at risk of
homelessness. The service supports young people to develop the
skills they need to live independently.
Service ID: 4
Address: Milestone Place, 100 Bolton Road, Bradford, BD1 4DH
Telephone: 0845 140 2020
Yes
Does the service accept referrals for people from outside of
Knowsley?
Yes
Duration: Long Term
Description: Sheltered Housing for people aged over 55 that may
have a support need
Supported Living Services
Service ID: 10000026
Telephone: 0151 228 4439 07919476954
Email:
[email protected]
Website: www.brothersofcharity.org.uk
Yes
Does the service accept referrals for people from outside of
Knowsley?
No
Eligibility Criteria: Adults with learning disabilities
Exclusions: People under 16 years old
Referral Routes: By using our phone number or email or through a
Care Manager
Duration: No specific time limit as this is agreed by
contract
Description:
We support individuals in a number of ways. Through supported
living, residential, nursing, individuals with their own personal
budgets, living in their own home, floating support services. The
service can provide a range of support tasks helping people to
manage their money, undertake personal care tasks, help to access
the community. The service has some accommodation based
services.
Service ID:
Telephone: 0151 548 6668
Yes
Does the service accept referrals for people from outside of
Knowsley?
No
Eligibility Criteria: Older people, vulnerable people and disabled
people living in Knowsley
Exclusions: People living outside of Knowsley
Referral Routes: Telephone, email, letter, via any Knowsley Health
/ Community / Services agency
Duration: All work is completed and case closed. People can and do
contact again as they require additional work or advice
Description:
The role of Care & Repair Knowsley is to promote independence
by providing advice and help to Knowsley residents who require
assistance. We do this by providing a wide range of cost effective,
efficient, client centred services, which are flexible and can be
adapted to meet changing needs. Including:
Assistance and advice with larger home repairs and/or
adaptations.
Assessment for minor aides and adaptations
General Handyperson work [not electrics or gas]
Gardening, including window cleaning
Location: All of Knowsley
Provider: Community Integrated Care
Contact Name: Jill Lucock
Address: Unit 8 Tapton Way, Wavertree Business Village, Liverpool,
L13 1da
Telephone: 0151 230 4490
Yes
Does the service accept referrals for people from outside of
Knowsley?
No
Eligibility Criteria: Adults with learning disabilities
Exclusions: People under 16 years old
Referral Routes: By using our phone number or email or through a
Care Manager
Duration: No specific time limit as this is agreed by
contract
Description:
The service provides support to help people live in their own
homes. This can include support to budget, personal care, help to
access the community. The service has some accommodation based
services.
Service
Telephone: 01744 622 091
Yes
Does the service accept referrals for people from outside of
Knowsley?
No
Eligibility Criteria: Older People and Vulnerable People with
support needs.
Exclusions: On a case by case basis
Referral Routes: By using our phone number or email or through a
Care Manager
Duration: Long term
Description:
The service provides accommodation and support to older and
vulnerable people. The type of support varies depending on people’s
needs. It can range from a community alarm with the scheme manager
checking in on you through to high packages of domiciliary care.
The service has a community room which is used by residents for
activities and it has a catering service.
Service ID: 108
Telephone: 0151 290 7131
Yes
Does the service accept referrals for people from outside of
Knowsley?
Yes
Eligibility Criteria: Older People and Vulnerable People with
support needs
Exclusions:
Referral Routes: Care Trust, CAB, Open Access Service, Probation,
Self Referral, Health & Well Being, PCT, Emergency, Multi
Lateral, Non Statutory Agency
Duration: Long term
Description:
Service users are usually visited in their own homes by pre
arranged appointments although other venues can be used by mutual
agreement. The support from the scheme is available 9 - 5 Monday to
Friday, excluding bank holidays and weekends. Support is flexible
and based upon a step up step down approach depending upon the
service users needs and if therefore likely to vary from one person
to another. On average the service provides 1 hour of support per
household per week. The service also provides community alarms
which linked to a call centre 24 hours a day, 7 days a week. When
the alarm is triggered the call centre calls the service user to
establish if a response is needed. The response used is dependent
on the service user’s needs assessment and support plan. Every week
day (Monday – Friday) each service receives a courtesy call from
the centre to check that the system is working and they the service
user does not require any support.
Service ID: 8
Telephone: 0161-277-5508
Email:
[email protected]
Website: www.riverside.org.uk
Yes
Does the service accept referrals for people from outside of
Knowsley?
Yes
Eligibility Criteria: Older People and Vulnerable People with
support needs
Exclusions:
Duration: Long term
Description: Sheltered housing
Service ID: 10000377
Telephone: 0151 4898860
Yes
Does the service accept referrals for people from outside of
Knowsley?
No
Capacity: 20 households
Eligibility Criteria: Families who are at risk of eviction due to
anti social behaviour.
Exclusions: Adult only tenancies
Referral Routes: All agencies and self referrals are accepted via
referral form
Duration: Anything up to two years
Description:
Knowsley FIP provides Intensive Intervention regarding anti social
behaviour, early morning visits and evening and occasional weekend
work included. Use a support and challenge approach to achieve
positive outcomes. Interventions include, Parenting, Budgeting,
Anger Management, Family Mediation, Self Esteem, Employment and co
ordinate specialised interventions regarding Mental Health and
Substance Misuse.
Service ID: 165
Contact Name: Kerry Taylor
Telephone: 0151 726 2239
Yes
Does the service accept referrals for people from outside of
Knowsley?
Yes
Eligibility Criteria: Persons over 60 living in Knowsley
Exclusions: Persons under 60 (unless they are in receipt of
DLA)
Referral Routes: Complete application form available from address
above
Duration: It is a long term service
Description: Accommodation based support – resident warden carries
out a good neighbour role – arranges activities in the communal
hall for residents and local community. Community alarms in all
properties.
Telephone: 0151 290 7131
Yes
Does the service accept referrals for people from outside of
Knowsley?
Yes
Eligibility Criteria: Older People and Vulnerable People with
support needs
Exclusions:
Referral Routes: Care Trust, CAB, Open Access Service, Probation,
Self Referral, Health & Well Being, PCT, Emergency, Multi
Lateral, Non Statutory Agency
Duration: Long term
Description:
Service users are usually visited in their own homes by pre
arranged appointments although other venues can be used by mutual
agreement. The support from the scheme is available 9 - 5 Monday to
Friday, excluding bank holidays and weekends. Support is flexible
and based upon a step up step down approach depending upon the
service users needs and if therefore likely to vary from one person
to another. On average the service provides 1 hour of support per
household per week. The service also provides community alarms
which linked to a call centre 24 hours a day, 7 days a week. When
the alarm is triggered the call centre calls the service user to
establish if a response is needed. The response used is dependent
on the service user’s needs assessment and support plan. Every week
day (Monday – Friday) each service receives a courtesy call from
the centre to check that the system is working and they the service
user does not require any support.
Service ID:
Location: Halewood
Telephone: 0151 290 7131
Yes
Does the service accept referrals for people from outside of
Knowsley?
Yes
Eligibility Criteria: Older People and Vulnerable People with
support needs
Exclusions:
Referral Routes: Care Trust, CAB, Open Access Service, Probation,
Self Referral, Health & Well Being, PCT, Emergency, Multi
Lateral, Non Statutory Agency
Duration: Long term
Description:
Service users are usually visited in their own homes by pre
arranged appointments although other venues can be used by mutual
agreement. The support from the scheme is available 9 - 5 Monday to
Friday, excluding bank holidays and weekends. Support is flexible
and based upon a step up step down approach depending upon the
service users needs and if therefore likely to vary from one person
to another. On average the service provides 1 hour of support per
household per week. The service also provides community alarms
which linked to a call centre 24 hours a day, 7 days a week. When
the alarm is triggered the call centre calls the service user to
establish if a response is needed. The response used is dependent
on the service user’s needs assessment and support plan. Every week
day (Monday – Friday) each service receives a courtesy call from
the centre to check that the system is working and they the service
user does not require any support.
Service ID: 19
Telephone: 01744 736 750
Yes
Does the service accept referrals for people from outside of
Knowsley?
No
Capacity: 6
Eligibility Criteria: Knowsley residents aged 16 – 24 who is
assessed as at risk of loosing their tenancy if unsupported. The
service is available to single people, parents and pregnant
women.
Exclusions: On a case by case basis
Referral Routes:
Duration: Up to 2 years.
Description: Supported accommodation for young who are at risk of
homelessness. The service supports young people to develop the
skills they need to live independently.
Service ID: 115
Provider: Field Lane Hostel – Liverpool Housing Trust
Contact Name: General enquiries/referrals can be made to any member
of staff. Other enquiries can be referred to Lynda Broadley, Hostel
Manager.
Address: Field Lane Hostel, Field Lane, Fazakerley, Liverpool L10
0AQ
Telephone: 0151 530 2848
Yes
Does the service accept referrals for people from outside of
Knowsley?
Yes
Exclusions: Women
Referral Routes: Direct access although Knowsley Housing Trust
Homeless Team has sole referral rights during certain hours.
Duration: Short Stay
Description: Direct access hostel for single homeless men which
provides support to enable individuals to move on to permanent
accommodation.
Service ID:
Location: Huyton
Telephone: 0151 449 1658
No
Does the service accept referrals for people from outside of
Knowsley?
No
Capacity: 16 bedded intentive rehabilitation service
Eligibility Criteria: The service is available to adult clients
aged 18 years & upwards who have severe & enduring mental
health problems who are supported on C.P.A.
Exclusions:
Referral Routes:
Any statutory & Voluntary agencies can refer their clients to
the service. E.g. Care Co-ordinator, GP, Psychiatrists, social
worker, CMHT, in-patient wards. Alternatively clients can refer
themselves; their care co-ordinator would be contacted by the
Huyton Core team to pursue the referral. Referrals must be
presented at knowsley bed management meetings which occur on
alternate Mondays
Duration: Clients are offered short term tenancies which are from 6
- 24 months
Description:
Huyton Core Community rehabilitation service provides a safe
environment in comfortable high quality accommodation with support
from skilled & experienced mental health practitioners &
Support Time Recovery (STR) workers
Page 30 of 84
Telephone: 0151 2842398
No
Does the service accept referrals for people from outside of
Knowsley?
No
Referral Routes: Self referral or referral via social
services
Duration: From 6 months upwards
Description: Supported living services designed as a step down from
residential or hospital care, enabling growth of living skills and
independence with the view to move on to independent living in the
future.
Service ID: 109
Telephone: 0151 290 7131
Yes
Does the service accept referrals for people from outside of
Knowsley?
Yes
Eligibility Criteria: Older People and Vulnerable People with
support needs
Exclusions:
Referral Routes: Care Trust, CAB, Open Access Service, Probation,
Self Referral, Health & Well Being, PCT, Emergency, Multi
Lateral, Non Statutory Agency
Duration: Long term
Description:
Service users are usually visited in their own homes by pre
arranged appointments although other venues can be used by mutual
agreement. The support from the scheme is available 9 - 5 Monday to
Friday, excluding bank holidays and weekends. Support is flexible
and based upon a step up step down approach depending upon the
service users needs and if therefore likely to vary from one person
to another. On average the service provides 1 hour of support per
household per week. The service also provides community alarms
which linked to a call centre 24 hours a day, 7 days a week. When
the alarm is triggered the call centre calls the service user to
establish if a response is needed. The response used is dependent
on the service user’s needs assessment and support plan. Every week
day (Monday – Friday) each service receives a courtesy call from
the centre to check that the system is working and they the service
user does not require any support.
Service ID: 22
Address: Hardshaw House, 3 Tolver St St Helens WA10 1EW
Telephone: 0845 111 4305
Yes
Does the service accept referrals for people from outside of
Knowsley?
Yes
Exclusions: none
Referral Routes: Via Knowsley MBC and Arena Options Ltd waiting
lists
Duration: Long term
Description:
Low level housing related support to people living in the service.
Client receives daily contact with a scheme manager and there is a
range of activities organised in the scheme.
Telephone: 0151 290 7131
Yes
Does the service accept referrals for people from outside of
Knowsley?
Yes
Eligibility Criteria: Older People and Vulnerable People with
support needs
Exclusions:
Referral Routes: Care Trust, CAB, Open Access Service, Probation,
Self Referral, Health & Well Being, PCT, Emergency, Multi
Lateral, Non Statutory Agency
Duration: Long term
Description:
Service users are usually visited in their own homes by pre
arranged appointments although other venues can be used by mutual
agreement. The support from the scheme is available 9 - 5 Monday to
Friday, excluding bank holidays and weekends. Support is flexible
and based upon a step up step down approach depending upon the
service users needs and if therefore likely to vary from one person
to another. On average the service provides 1 hour of support per
household per week. The service also provides community alarms
which linked to a call centre 24 hours a day, 7 days a week. When
the alarm is triggered the call centre calls the service user to
establish if a response is needed. The response used is dependent
on the service user’s needs assessment and support plan. Every week
day (Monday – Friday) each service receives a courtesy call from
the centre to check that the system is working and they the service
user does not require any support.
Telephone: 0151 290 7131
Yes
Does the service accept referrals for people from outside of
Knowsley?
Yes
Eligibility Criteria: Older People and Vulnerable People with
support needs
Exclusions:
Referral Routes: Care Trust, CAB, Open Access Service, Probation,
Self Referral, Health & Well Being, PCT, Emergency, Multi
Lateral, Non Statutory Agency
Duration: Long term
Description:
Service users are usually visited in their own homes by pre
arranged appointments although other venues can be used by mutual
agreement. The support from the scheme is available 9 - 5 Monday to
Friday, excluding bank holidays and weekends. Support is flexible
and based upon a step up step down approach depending upon the
service users needs and if therefore likely to vary from one person
to another. On average the service provides 1 hour of support per
household per week. The service also provides community alarms
which linked to a call centre 24 hours a day, 7 days a week. When
the alarm is triggered the call centre calls the service user to
establish if a response is needed. The response used is dependent
on the service user’s needs assessment and support plan. Every week
day (Monday – Friday) each service receives a courtesy call from
the centre to check that the system is working and they the service
user does not require any support.
Telephone: 0151 290 7131
Yes
Does the service accept referrals for people from outside of
Knowsley?
Yes
Eligibility Criteria: Older People and Vulnerable People with
support needs
Exclusions:
Referral Routes: Care Trust, CAB, Open Access Service, Probation,
Self Referral, Health & Well Being, PCT, Emergency, Multi
Lateral, Non Statutory Agency
Duration: Long term
Service ID: 1003
Telephone: 0151 280 1567
Yes
Does the service accept referrals for people from outside of
Knowsley?
Yes
Eligibility Criteria: Adults with mental health problems
Exclusions: Children and adults who do not have a mental health
problem
Referral Routes: Via Community Mental Health Teams ,GP’s, Self
referrals and housing associations
Duration: 2 years
Description:
Floating Support Service for people who live in their own homes,
supporting them to successfully maintain their current or future
accommodation. Support is given around income maximisation,
benefits, and debt management; seeking other accommodation, help
with starting accommodation, enhancing self care and living skills
and signposting to appropriate services.
Service ID: 5
Address: Milestone Place, 100 Bolton Road, Bradford, BD1 4DH
Telephone: 0845 140 2020
Yes
Does the service accept referrals for people from outside of
Knowsley?
Yes
Exclusions: No exclusion
Duration: Long Term
Description: Sheltered Housing for the over 55 that may have a
support need.
Contact Name: Jill Locket
Address: New Hutte Neighbourhood Centre, Lichfield Road, Halewood,
L26 1TT
Telephone: 0151 443 2060
Yes
Does the service accept referrals for people from outside of
Knowsley?
No
Eligibility Criteria: Eligibility is determined via social work
assessment and fair access to care legislation
Exclusions: The service is specifically designed and registered
with the Care Quality Commission to support individuals who have a
learning and/or physical disability
Referral Routes: Via learning/physical disability care management
teams
Duration: Dependent on individual needs, circumstances and suitable
matching
Description:
Knowsley Community Partnership Scheme is a shared lives (Adult
Placement) scheme which provides flexible packages of support to
individuals who have a learning/physical disability. The scheme
achieves this by assessing and approving Adult Placement Carers who
provide support to individuals from their own homes. Support is
provided across 4 service options
1. Long term support – Individuals lives with and is part of the
Adult Placement Carers life 24 hours per day 7 days per week.
2. Respite / short break support – Individuals live at home but
spend periods of time staying with approved Adult Placement Carers
within their homes.
3. Sessional support – Support is provided from the homes of Adult
Placement Carers but no overnight stay is involved and support can
be within the community to access social or leisure
activities.
4. Group support – Adult Placement Carers support groups of
individuals to maintain and develop friendships and to access
activities of their choice.
Contact Name: Bev Hughes
Telephone: 0151 443 2600
No
Does the service accept referrals for people from outside of
Knowsley?
No
Capacity: Na
Eligibility Criteria: Referrals are taken for all adults over 18
years for social care management teams and occupational
therapy
Exclusions: Referrals are taken for children in relation to
occupational therapy and hearing impaired. Referrals are not taken
for mental health. Referrals are also taken for children in
relation to transition.
Referral Routes: Telephone, letter, email and internet
Duration:
Description:
The service provides information and signposting to all potential
users of social care services, supports people with self assessment
of access low level and preventative services. The service provides
access to care management services in appropriate cases to meet
urgent needs, or initiate information gathering and arrange a visit
from a care management professional to complete an assisted
assessment to determine eligibility for services.
Contact Name: Cath Winter (Control Centre Manager)
Address: Home Care Link, Westec House, 52 Derby Street, Ormskirk,
West Lancs, L39 2DQ
Telephone: 0151 443 2600
Yes
Does the service accept referrals for people from outside of
Knowsley?
No
Exclusions: None
Referral Routes: Knowsley Access Team, Social or Health Care
Manager, Self referral
Duration: Assessed by service user/carer/relative and or health and
social care manager
Description:
Community Alarms provide the user with the ability to remotely call
for assistance in the event of a social care or health emergency.
Linked to a 24 hour 7 days a week service, operators are on hand to
co-ordinate an emergency response to any health and social care
emergency identified by the activation of a community alarm.
Service ID: Na
Location: Knowsley Wide
Telephone: 0151 290 7000
Yes
Does the service accept referrals for people from outside of
Knowsley?
Yes
Exclusions: None
Duration: 24 hour service
Description:
Housing Options Service is available to people who are homeless or
threatened with homeless. This service will explore what options
are available to you to solve your housing problem and prevent your
homelessness.
Page 42 of 84
Telephone: 01772 452385
Yes
Does the service accept referrals for people from outside of
Knowsley?
No
Capacity: Not applicable
Eligibility Criteria: People with learning disabilities aged over
18 years old
Exclusions: None
Duration: Long or short term
Description: Supported living service, supporting service users
with mental health issues, learning disability and acquired brain
injury, we are flexible to service user requirements
Living
Contact Name: Toni O’Shaughnessy
Address: Local Solutions, Prescot Branch, 1 Helsby Court, Sinclair
Way, Prescot Business Park, L34 1PB
Telephone: 0151 431 2091
Yes
Does the service accept referrals for people from outside of
Knowsley?
No
Capacity: Not applicable
Eligibility Criteria: People with learning disabilities aged over
18 years old
Exclusions: None
Duration: Long or short term
Description: Supported living services for people with learning
disabilities.
Service ID: 66
Telephone: 0151 290 7131
Yes
Does the service accept referrals for people from outside of
Knowsley?
Yes
Eligibility Criteria: Older People and Vulnerable People with
support needs
Exclusions:
Referral Routes: Care Trust, CAB, Open Access Service, Probation,
Self Referral, Health & Well Being, PCT, Emergency, Multi
Lateral, Non Statutory Agency
Duration: Long term
Description:
Service users are usually visited in their own homes by pre
arranged appointments although other venues can be used by mutual
agreement. The support from the scheme is available 9 - 5 Monday to
Friday, excluding bank holidays and weekends. Support is flexible
and based upon a step up step down approach depending upon the
service users needs and if therefore likely to vary from one person
to another. On average the service provides 1 hour of support per
household per week. The service also provides community alarms
which linked to a call centre 24 hours a day, 7 days a week. When
the alarm is triggered the call centre calls the service user to
establish if a response is needed. The response used is dependent
on the service user’s needs assessment and support plan. Every week
day (Monday – Friday) each service receives a courtesy call from
the centre to check that the system is working and they the service
user does not require any support.
Telephone: 07843268104
Email:
[email protected]
Website: www.makingspace.co.uk
Yes
Does the service accept referrals for people from outside of
Knowsley?
No
Capacity: 32 people
Eligibility Criteria: People with Mental health problems aged 18 -
65 living in the Knowsley area who require accommodation &
support to maintain their tenancy.
Exclusions: No specific exclusions. Decided on a case by case
basis
Referral Routes: We accept all referral routes, including self
referrals
Duration:
The duration of support will be short term and not exceed 2 years.
The support will typically last for an average of around 12 months
although the actual length of support will reflect the assessed
need of the service user.
Description:
The service provides support in an accommodation based setting. The
aim of the service is to reduce homelessness for people with mental
health problems or a history of poor mental illness. This is
achieved by supporting people with a mental health problem or a
history of poor mental health to:
Access appropriate accommodation to meet their needs
Develop the independent living skills the need to sustain their
accommodation
Access primary and secondary health services to maintain their
optimum level of physical and mental wellbeing
Have economic wellbeing through paid employment as well as access
to appropriate welfare benefits
Make a positive contribution to their community
Service ID:
Telephone: 07843268104
Email:
[email protected]
Website: www.makingspace.co.uk
Yes
Does the service accept referrals for people from outside of
Knowsley?
No
Eligibility Criteria:
People with Mental health problems aged 18 - 65 living in the
Knowsley area who require accommodation & support to maintain
their tenancy.
Exclusions: No specific exclusions. Decided on a case by case
basis
Referral Routes: We accept all referral routes, including self
referrals
Duration:
The duration of support will be short term and not exceed 2 years.
The support will typically last for an average of around 12 months
although the actual length of support will reflect the assessed
need of the service user.
Description:
The service provides floating support to people who have their own
home (rented or owner occupied). The aim of the service is to
reduce homelessness for people with mental health problems or a
history of poor mental illness. This is achieved by supporting
people with a mental health problem or a history of poor mental
health to:
Access appropriate accommodation to meet their needs
Develop the independent living skills the need to sustain their
accommodation
Access primary and secondary health services to maintain their
optimum level of physical and mental wellbeing
Have economic wellbeing through paid employment as well as access
to appropriate welfare benefits
Make a positive contribution to their community
Service ID: 39
Address: St Helens Neighbourhood Office, Century House, Hardshaw
Street, St Helens. WA10 1QU
Telephone: 01744 746 501
Yes
Does the service accept referrals for people from outside of
Knowsley?
No
Eligibility Criteria: Older People and Vulnerable People with
Support Needs
Exclusions: No Specific exclusions: decided on a case by case
basis
Referral Routes:
Duration: Long Term
Description:
We provide an accommodation based service with on site scheme
manager. We will provide a housing related support service designed
to support individuals to maintain and develop maximum levels of
independence within their accommodation and in their community, or
sustain their capacity to do so. Our aim is to enable older people
to enjoy independent, active and healthy lifestyle in a safe
environment in their community.
Service ID:
Location: Huyton
Telephone: 0151 443 0318
Yes
Does the service accept referrals for people from outside of
Knowsley?
No
Eligibility Criteria: Older People and Vulnerable People with
Support Needs
Exclusions: No Specific exclusions: decided on a case by case
basis
Referral Routes: Via care manager
Duration: Long Term
Description: Accommodation based service for older and vulnerable
people with high support needs. The service has a community room
which is used for social activities.
Page 49 of 84
Service ID: 10000524
Telephone: 0151 530 2150
Yes
Does the service accept referrals for people from outside of
Knowsley?
No
Duration: Long term
Address: MAP, Nutgrove Villa, Griffiths Road, Huyton, Knowsley, L36
6NA
Telephone: 0151 433 3895 / 3896
Email:
[email protected]
Website: www.localsolutions.org.uk
Yes
Does the service accept referrals for people from outside of
Knowsley?
No
Capacity: 20
Eligibility Criteria: Young, single, homeless individuals aged 16
-17, who are deemed too vulnerable for independent living, and who
require support in gaining life skills necessary for independent
living.
Exclusions:
MAP cannot accept pregnant young women, individuals with chaotic
drug / alcohol misuse problems, those with a history of violent
behaviour or persistent offending behaviour due to potential risk
factors; however every referral is assessed on an individual basis.
MAP welcomes any agency risk assessment or risk management plans
that would contribute to effective risk assessment to avoid
excluding individuals.
Referral Routes: Self-referral, referral through social services,
housing department, other agencies i.e. Connexions, schools and
colleges.
Duration: Up to two years
Description:
Supported lodging: Young people are offered accommodation within
householder’s homes. In addition householders will offer support
and guidance in life-skills development. A MAP Support Coordinator
will be assigned to work with each Young Person on their
independence.
Address: MAP, Nutgrove Villa, Griffiths Road, Huyton, Knowsley, L36
6NA
Telephone: 0151 433 3895 / 3896
Email:
[email protected]
Website: www.localsolutions.org.uk
Yes
Does the service accept referrals for people from outside of
Knowsley?
No
Capacity: 6
Eligibility Criteria:
Young people aged 16 to 17 years old who are homeless or at risk of
becoming homeless as due to conflict with their family. These
people may live with immediate family (such as mum and / or dad) or
extended family (such as aunties, uncles and grandparents).
Exclusions:
Description:
The service provides a suitably trained mediator to mediate between
the young person and the family. The mediators act as
‘facilitators’ to listen and assist young people and their family
to engage in constructive discussion with a view to finding a
mutually acceptable outcome. Staff will talk through the young
person’s issues and alternatives to look at what can be done to
resolve the situation with the parent/family. If returning to the
home is not an option for the young person staff will discuss other
housing alternatives with the young person. This will include
looking at what they need to do in order to apply to supported
accommodation. Staff also provides information on benefits and
training organisations to young people at these times.
Address: Milestone Place, 100 Bolton Road, Bradford, BD1 4DH
Telephone: 0845 140 2020
Yes
Does the service accept referrals for people from outside of
Knowsley?
Yes
Duration: Long Term
Description: Sheltered Housing for the over 55 that may have a
support need
Service ID: 61
Telephone: 0151 290 7131
Yes
Does the service accept referrals for people from outside of
Knowsley?
Yes
Eligibility Criteria: Older People and Vulnerable People with
support needs
Exclusions:
Referral Routes: Care Trust, CAB, Open Access Service, Probation,
Self Referral, Health & Well Being, PCT, Emergency, Multi
Lateral, Non Statutory Agency
Duration: Long term
Description:
Service users are usually visited in their own homes by pre
arranged appointments although other venues can be used by mutual
agreement. The support from the scheme is available 9 - 5 Monday to
Friday, excluding bank holidays and weekends. Support is flexible
and based upon a step up step down approach depending upon the
service users needs and if therefore likely to vary from one person
to another. On average the service provides 1 hour of support per
household per week. The service also provides community alarms
which linked to a call centre 24 hours a day, 7 days a week. When
the alarm is triggered the call centre calls the service user to
establish if a response is needed. The response used is dependent
on the service user’s needs assessment and support plan. Every week
day (Monday – Friday) each service receives a courtesy call from
the centre to check that the system is working and they the service
user does not require any support.
Location: Link road, Huyton
No
Does the service accept referrals for people from outside of
Knowsley?
No
Duration: April 2011
Service ID: 107
Telephone: 0151 290 7131
Yes
Does the service accept referrals for people from outside of
Knowsley?
Yes
Eligibility Criteria: Older People and Vulnerable People with
support needs
Exclusions:
Referral Routes: Care Trust, CAB, Open Access Service, Probation,
Self Referral, Health & Well Being, PCT, Emergency, Multi
Lateral, Non Statutory Agency
Duration: Long term
Description:
Service users are usually visited in their own homes by pre
arranged appointments although other venues can be used by mutual
agreement. The support from the scheme is available 9 - 5 Monday to
Friday, excluding bank holidays and weekends. Support is flexible
and based upon a step up step down approach depending upon the
service users needs and if therefore likely to vary from one person
to another. On average the service provides 1 hour of support per
household per week. The service also provides community alarms
which linked to a call centre 24 hours a day, 7 days a week. When
the alarm is triggered the call centre calls the service user to
establish if a response is needed. The response used is dependent
on the service user’s needs assessment and support plan. Every week
day (Monday – Friday) each service receives a courtesy call from
the centre to check that the system is working and they the service
user does not require any support.
Service ID: 125 – Kirkby 128 – Huyton 218 – Halewood
Location: Borough wide including sites in Kirkby, Halewood and
Huyton
Provider: Knowsley Metropolitan Borough Council
Contact Name: Howard Jackson Supported Living Manager
Address: The Supported Living Service c/o New Hutte Neighbourhood
Centre, Lichfield Rd., Halewood. L26 1TT
Telephone: 0151 443 2049
Yes
Does the service accept referrals for people from outside of
Knowsley?
No
Eligibility Criteria: Adults with a learning disability referred
via the Learning Disability Care Management Team
Exclusions: N/A
Referral Routes: All referrals are taken via the Learning
Disability Care Management Team. Referrals to the team can be made
via Knowsley Access Team on 0151 443 2600.
Duration: Long term
Description:
The service supports adults with a learning disability to live as
independently as possible in their own homes. Generally the people
supported have a tenancy with a social landlord e.g. Arena, The
Villages, English Churches, KHT. The largest number of people
sharing a house is 3. The level of support provided varies in line
with the needs of the person. This ranges from sessional support of
under 10 hours per week up to 24/7 support including a waking night
arrangement. A number of people are supported via a sleep-in
arrangement. The type of support includes housing related support,
practical support including assistance with financial affairs,
domestic needs, personal care and emotional support.
Page 57 of 84
(Probation)
Telephone: 0151 2851824
Yes
Does the service accept referrals for people from outside of
Knowsley?
No
Capacity: 22
Eligibility Criteria:
A person shall be entitled to access the support service and shall
therefore constitute a qualifying person for the purposes of this
agreement, if they comply with each of the following
criteria.
- A Knowsley resident aged 18 years or older - An offender or a
person at risk of offending (including
people who are subject to current probation order or licence)
- Assessed to be at risk of losing their tenancy if
unsupported
- Assessed as benefiting from the support service
Exclusions: N/A
Referral Routes:
Referrals to the service can be received from: - Accommodation Unit
of Merseyside Probation - The Police - Knowsley Supporting People
Team - Knowsley Homelessness Prevention Team - Knowsley High
Priority Resettlement Panel
Duration: Maximum of 2 year
Description: Provide floating support to offenders or at risk of
offending in Knowsley
Service ID: 637
Telephone: 0151 706 6939
Yes
Does the service accept referrals for people from outside of
Knowsley?
No
Exclusions: None
Duration: Up to 2 years.
Description: Floating Support Service
Telephone: 01744 736 750
Yes
Does the service accept referrals for people from outside of
Knowsley?
No
Capacity: 17 units
Eligibility Criteria: Knowsley residents aged 16 – 24 who is
assessed as at risk of loosing their tenancy if unsupported. The
service is available to single people, parents and pregnant
women.
Exclusions: On a case by case basis
Referral Routes:
Duration: Up to 2 years.
Description: Supported accommodation for young who are at risk of
homelessness. The service supports young people to develop the
skills they need to live independently.
Service ID: 41
Address: St Helens Neighbourhood Office, Century House, Hardshaw
Street, St Helens. WA10 1QU
Telephone: 01744 746 501
Yes
Does the service accept referrals for people from outside of
Knowsley?
No
Eligibility Criteria: Older People and Vulnerable People with
Support Needs
Exclusions: No Specific exclusions: decided on a case by case
basis
Referral Routes:
Duration: Long Term
Description:
We provide an accommodation based service with on site scheme
manager. We will provide a housing related support service designed
to support individuals to maintain and develop maximum levels of
independence within their accommodation and in their community, or
sustain their capacity to do so. Our aim is to enable older people
to enjoy independent, active and healthy lifestyle in a safe
environment in their community.
Service ID:
Location: Huyton
Telephone: N/A
Email: Gill.long:contourhousing.co.uk
Website: www.contourhousing.co.uk
Yes
Does the service accept referrals for people from outside of
Knowsley?
Yes
Duration: Open ended tenancy
Description: 12 ground floor and 1st floor flats with communal
garden and car parking
Page 62 of 84
Service ID: 111
Telephone: 0151 290 7131
Yes
Does the service accept referrals for people from outside of
Knowsley?
Yes
Eligibility Criteria: Older People and Vulnerable People with
support needs
Exclusions:
Referral Routes: Care Trust, CAB, Open Access Service, Probation,
Self Referral, Health & Well Being, PCT, Emergency, Multi
Lateral, Non Statutory Agency
Duration: Long term
Description:
Service users are usually visited in their own homes by pre
arranged appointments although other venues can be used by mutual
agreement. The support from the scheme is available 9 - 5 Monday to
Friday, excluding bank holidays and weekends. Support is flexible
and based upon a step up step down approach depending upon the
service users needs and if therefore likely to vary from one person
to another. On average the service provides 1 hour of support per
household per week. The service also provides community alarms
which linked to a call centre 24 hours a day, 7 days a week. When
the alarm is triggered the call centre calls the service user to
establish if a response is needed. The response used is dependent
on the service user’s needs assessment and support plan. Every week
day (Monday – Friday) each service receives a courtesy call from
the centre to check that the system is working and they the service
user does not require any support.
Address: Milestone Place, 100 Bolton Road, Bradford, BD1 4DH
Telephone: 0845 140 2020
Yes
Does the service accept referrals for people from outside of
Knowsley?
Yes
Duration: Long Term
Description: Sheltered Housing for the over 55 that may have a
support need
Telephone: 0151 702 5555
No
Does the service accept referrals for people from outside of
Knowsley?
No
Exclusions: Drug & Alcohol misuse
Duration: Home for life
Description: Provide 24/7 support for people in own tenancy,
domiciliary care. Small group homes registered with CQC.
Page 65 of 84
Service ID: 249
Address: St Helens Neighbourhood Office, Century House, Hardshaw
Street, St Helens. WA10 1QU
Telephone: 01744 746 501
Yes
Does the service accept referrals for people from outside of
Knowsley?
No
Eligibility Criteria: Older People and Vulnerable People with
Support Needs
Exclusions: No Specific exclusions: decided on a case by case
basis
Referral Routes:
Duration: Long Term
Description:
We provide an accommodation based service with on site scheme
manager. We will provide a housing related support service designed
to support individuals to maintain and develop maximum levels of
independence within their accommodation and in their community, or
sustain their capacity to do so. Our aim is to enable older people
to enjoy independent, active and healthy lifestyle in a safe
environment in their community.
Service ID: 250
Telephone: 0151 548 3333
Yes
Does the service accept referrals for people from outside of
Knowsley?
Yes
Exclusions:
Those with alcohol and or substance misuse issues who are actively
using and unwilling to engage with support services. Those with
severe mental health issues who require additional intensive
support around this issue.
Referral Routes: Open referral system through other supporting
agencies or self referral.
Duration: Average 3-6 months
Description:
The service is accommodation based with an additional resettlement
service to support woman moving out of refuge but remaining within
the Knowsley area.
Service ID: 250
Telephone: 0151 548 3333
Yes
Does the service accept referrals for people from outside of
Knowsley?
No
Exclusions:
Description:
The Floating Support scheme will provide services to people who
have experienced domestic violence and will provide varying levels
of support dependant on individual need. The intention is to
provide a support service that empowers victim/survivors and will
help in setting up or maintaining their home.
Service ID: 58
Telephone: 0151 290 7131
Yes
Does the service accept referrals for people from outside of
Knowsley?
Yes
Eligibility Criteria: Older People and Vulnerable People with
support needs
Exclusions:
Referral Routes: Care Trust, CAB, Open Access Service, Probation,
Self Referral, Health & Well Being, PCT, Emergency, Multi
Lateral, Non Statutory Agency
Duration: Long term
Description:
Service users are usually visited in their own homes by pre
arranged appointments although other venues can be used by mutual
agreement. The support from the scheme is available 9 - 5 Monday to
Friday, excluding bank holidays and weekends. Support is flexible
and based upon a step up step down approach depending upon the
service users needs and if therefore likely to vary from one person
to another. On average the service provides 1 hour of support per
household per week. The service also provides community alarms
which linked to a call centre 24 hours a day, 7 days a week. When
the alarm is triggered the call centre calls the service user to
establish if a response is needed. The response used is dependent
on the service user’s needs assessment and support plan. Every week
day (Monday – Friday) each service receives a courtesy call from
the centre to check that the system is working and they the service
user does not require any support.
Service ID: 400
Telephone: 01744 736 750
Yes
Does the service accept referrals for people from outside of
Knowsley?
No
Capacity: 30 people
Eligibility Criteria: Knowsley residents aged 18 years or older who
are at risk of homelessness due to problematic drug or alcohol
misuse.
Exclusions: On a case by case basis
Referral Routes: Self referrals, drug & alcohol, fire service
and surgeries
Duration: Up to 2 years
Description: The service provides floating support to people who
misuse substances to help them sustain their tenancy.
Telephone: 01744 736 750
Yes
Does the service accept referrals for people from outside of
Knowsley?
Yes
Capacity: 5
Eligibility Criteria: Young people aged 16 – 24 who are at risk of
homelessness and require support to consider their future housing
options.
Exclusions: On a case by case basis
Referral Routes: Direct access, self referral, via agencies such as
the Housing Options Team, Social Services, Youth Offending Service,
Connexions.
Duration: Very short stay, typically 2 to 4 weeks.
Description: Supported accommodation for young who are at risk of
homelessness.
Service ID: 59
Telephone: 0151 290 7131
Yes
Does the service accept referrals for people from outside of
Knowsley?
Yes
Eligibility Criteria: Older People and Vulnerable People with
support needs
Exclusions:
Referral Routes: Care Trust, CAB, Open Access Service, Probation,
Self Referral, Health & Well Being, PCT, Emergency, Multi
Lateral, Non Statutory Agency
Duration: Long term
Description:
Service users are usually visited in their own homes by pre
arranged appointments although other venues can be used by mutual
agreement. The support from the scheme is available 9 - 5 Monday to
Friday, excluding bank holidays and weekends. Support is flexible
and based upon a step up step down approach depending upon the
service users needs and if therefore likely to vary from one person
to another. On average the service provides 1 hour of support per
household per week. The service also provides community alarms
which linked to a call centre 24 hours a day, 7 days a week. When
the alarm is triggered the call centre calls the service user to
establish if a response is needed. The response used is dependent
on the service user’s needs assessment and support plan. Every week
day (Monday – Friday) each service receives a courtesy call from
the centre to check that the system is working and they the service
user does not require any support.
Service ID:
Contact Name: Brenda Ross
Telephone: Via Knowsley Customer Access Team on 0151 443 2600
Email:
[email protected]
Website: www.knowsley.gov.uk
Yes
Does the service accept referrals for people from outside of
Knowsley?
No
Capacity: 30
Eligibility Criteria:
A Knowsley resident aged 18 years or older who struggles to sustain
their accommodation due to either:
problematic drug or alcohol misuse
blood borne virus
Exclusions: Under 18
Referral Routes: Via Knowsley Customer Access Team on 0151 443
2600
Duration: Up to 2 years
Description: Floating support for people who misuse substances and
for people with blood borne viruses.
Page 73 of 84
Service ID:
Location: Huyton
Telephone: 0151 290 7131
Yes
Does the service accept referrals for people from outside of
Knowsley?
Yes
Eligibility Criteria: Older People and Vulnerable People with
support needs
Exclusions:
Referral Routes: Care Trust, CAB, Open Access Service, Probation,
Self Referral, Health & Well Being, PCT, Emergency, Multi
Lateral, Non Statutory Agency
Duration: Long term
Description:
Service users are usually visited in their own homes by pre
arranged appointments although other venues can be used by mutual
agreement. The support from the scheme is available 9 - 5 Monday to
Friday, excluding bank holidays and weekends. Support is flexible
and based upon a step up step down approach depending upon the
service users needs and if therefore likely to vary from one person
to another. On average the service provides 1 hour of support per
household per week. The service also provides community alarms
which linked to a call centre 24 hours a day, 7 days a week. When
the alarm is triggered the call centre calls the service user to
establish if a response is needed. The response used is dependent
on the service user’s needs assessment and support plan. Every week
day (Monday – Friday) each service receives a courtesy call from
the centre to check that the system is working and they the service
user does not require any support.
Service ID: 104
Telephone: 0151 480 1313
Yes
Does the service accept referrals for people from outside of
Knowsley?
No
Exclusions: None
Duration: Typically 6-9 months. Maximum of 2 years
Description: Generic floating support. The service also employs a
specialist substance misuse worker to support people who struggle
to sustain their tenancy due to alcohol or drug abuse.
Telephone: 0151 290 7194
No
Does the service accept referrals for people from outside of
Knowsley?
No
Capacity:
18 years or over
In occupation of overcrowded or under occupied property
Exclusions: N/A
Service ID: 129
Location: Stockbridge Village
Telephone: 0151 480 1313
Yes
Does the service accept referrals for people from outside of
Knowsley?
Yes
Eligibility Criteria: Older people and vulnerable people with
support needs
Exclusions: On a case by case basis
Referral Routes: Housing application form – over 55 years
Duration: Long term
Description:
Sheltered accommodation for older people and vulnerable people with
support needs. The service provides a community alarm and a scheme
manager who checks on clients daily. There is a community room
attached to the scheme which is used for social activities.
Service ID:
Location: Kirkby
Telephone: 01744 736 750
Yes
Does the service accept referrals for people from outside of
Knowsley?
No
Capacity: 17 households
Eligibility Criteria: Knowsley residents aged 16 – 24 who are at
risk of homelessness if unsupported.
Exclusions: On a case by case basis
Referral Routes: All agencies
Description: Supported accommodation for young people at risk of
homelessness
Address: Weston House Cottage, Northend Lane, Halewood, Liverpool,
L26 5QB
Telephone: 0151 487 5317
Yes
Does the service accept referrals for people from outside of
Knowsley?
No
Eligibility Criteria: Learning disabilities and mental health
Exclusions: People without a learning disability or mental health
problems under the age of 18 years old and over 65 years of
age.
Referral Routes: Knowsley DWP Care Management Team
Duration: Long-term
Service ID:
Location: Whiston
Telephone: 01744 736 750
Yes
Does the service accept referrals for people from outside of
Knowsley?
No
Capacity: 61 households
Eligibility Criteria: Knowsley residents aged 16 – 24 years old who
are at risk of homelessness if unsupported.
Exclusions: On a case by case basis
Referral Routes: Self referrals and other agencies
Duration: Up to 2 years
Description: Supported accommodation for young people at risk of
homelessness.
Service ID: 170
Location: Southdene, Kirkby
Contact Name: Kerry Taylor
Telephone: 0151 726 2239
Yes
Does the service accept referrals for people from outside of
Knowsley?
No
Eligibility Criteria: Persons living in Knowsley who have mobility
problems
Exclusions:
Duration: Long term service
Service ID: 116
Telephone: 0151 290 7131
Yes
Does the service accept referrals for people from outside of
Knowsley?
Yes
Eligibility Criteria: Older People and Vulnerable People with
support needs
Exclusions:
Referral Routes: Care Trust, CAB, Open Access Service, Probation,
Self Referral, Health & Well Being, PCT, Emergency, Multi
Lateral, Non Statutory Agency
Duration: Long term
Description:
Service users are usually visited in their own homes by pre
arranged appointments although other venues can be used by mutual
agreement. The support from the scheme is available 9 - 5 Monday to
Friday, excluding bank holidays and weekends. Support is flexible
and based upon a step up step down approach depending upon the
service users needs and if therefore likely to vary from one person
to another. On average the service provides 1 hour of support per
household per week. The service also provides community alarms
which linked to a call centre 24 hours a day, 7 days a week. When
the alarm is triggered the call centre calls the service user to
establish if a response is needed. The response used is dependent
on the service user’s needs assessment and support plan. Every week
day (Monday – Friday) each service receives a courtesy call from
the centre to check that the system is working and they the service
user does not require any support.
Telephone: 0151 493 2040
Yes
Does the service accept referrals for people from outside of
Knowsley?
No
Eligibility Criteria: Homeless and in need of housing related
support
Exclusions:
Referral Routes: Primarily via the Homelessness Prevention
Service
Duration: 3 – 6 months but up to 2 years if necessary.
Description:
The support will include welfare benefits advice, debt advice,
affordable warmth advice, assistance to move on to permanent
accommodation. Other support will be via signposting to relevant
agencies as required. On site surgeries provided by Health,
Knowsley Works, Community Cooks and Surestart provide additional
support to residents during their stay at Yates Court.
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Service ID: 113
Telephone: 0151 443 4377
Yes
Does the service accept referrals for people from outside of
Knowsley?
No
Eligibility Criteria: Single parents (male or female),
Couples
Exclusions: Minimum 6 months pregnant or children over 8 years of
age.
Referral Routes: Young People, Parents & Carers via Social
Services, KHT, PCT, YWCA, Teenage Pregnancy, Self Referrals,
KDVS
Duration: 6 – 9 months
Description:
Roughdale Court is supported accommodation which provides on site
support 24 hours a day, 7 days a week, all year round. We provide
support to young parent’s aged 16-22 years who are homeless and
have a support need. The accommodation is a self- contained flat,
with either one or two bedrooms, a kitchen, living room and
bathroom. This is short term accommodation with a view to families
moving on to independent living in the community.
Service ID: 265
Address: Old Hall Lane Kirkby Liverpool, L32 0SG
Telephone: 0151 549 1494
Yes
Does the service accept referrals for people from outside of
Knowsley?
No
Exclusions: Over 25’s
Description:
We offer free and confidential housing advice and support. We
provide a floating support service under our Tenancy Support
Programme which provides:
An individual support plan to suit the client
Support with budgeting, benefit/welfare advice,
employment/training, independent living skills, communication and
advocacy.
Regular home visits
Practical support