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Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director, Field Enrollment Ted Phillips Director, Digital Center of Excellence Bryan Burke Director, Voluntary Products July 30, 2020 Webinar will start at 2 p.m. ET A recording and a copy of the slides will be sent to attendees. This webinar has not been approved for potential Clients and policyholders in AZ, GA, NM, OR, WA, WY.

Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

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Page 1: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

Supplemental Health benefits can close coverage gaps and ease medical plan decision-making

Jenn RobbinsDirector, Field Enrollment

Ted PhillipsDirector, Digital Center of Excellence

Bryan BurkeDirector, Voluntary Products

July 30, 2020Webinar will start at 2 p.m. ETA recording and a copy of the slides will be sent to attendees.This webinar has not been approved for potential Clients and policyholders in AZ, GA, NM, OR, WA, WY.

Page 2: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

Introduction

2

Marc WarringtonSVP, Group Distribution

Page 3: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

3

Medical deductibles for families have grown 162% in the past 10 years, compared to a 20% growth in workers’ earnings.

Marc WarringtonSVP, Group Distribution

Page 4: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

How Supplemental Health plans can close coverage gaps, introduce Sun Life’s Hospital Indemnity plan

How Supplemental Health plans can ease medical plan decision-making

Virtual enrollment strategies in a digital world

Bonus segment: Connect the dots to your medical plan with Maxwell Health

Agenda

4

Jenn RobbinsDirector, Field Enrollment

Ted PhillipsDirector, Digital Center of Excellence

Bryan BurkeDirector, Voluntary Products

Page 5: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

5

Medical deductibles for families have grown 162% in the past 10 years, compared to a 20% growth in workers’ earnings.

Considerations to help you get the most from this webinar

• What is your medical plan’s deductible? Out-of-pocket maximum?

• What are your health and wellness goals?

• Could your preferred medical plan be made more attractive if a Supplemental Health plan was offered in addition to it?

• How do you manage cost-sharing discussions today?

Marc WarringtonSVP, Group Distribution

Page 6: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

6

Bryan BurkeDirector, Voluntary Products

Supplemental Health plans can close coverage gaps

Page 7: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

Healthcare spending

To manage healthcare spending for the company and employees, do you…?

Provide incentives for employees to choose a favored health plan?

Change the health plan?

7

Page 8: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

8

Cancerpays benefits

for the treatment of

cancer

Hospital Indemnity pays benefits for inpatient

stays

Accidentpays benefits for the treatment of

an accident

You can help employees close coverage gaps Add Supplemental Health plans to your Medical conversations

Product offerings may not be available in all states and may vary depending on state laws and regulations. The group insurance policies described in this advertisement do NOT provide basic hospital, basic medical, or major medical insurance.

Critical Illness/ Specified Disease

pays lump-sum for covered diagnoses

MedicalSupplement your Client’s medical plan with coverages that increase

employee financial protection

Page 9: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

Mind the Gap: Do Employers understand Employees’ Benefits Perspectives – LIMRA 2018

80% 78%73%

68%

60%

38%33%

28% 26%22%

18%14%

Cancer Hospitalindemnity

CI LTCI Accident LTD STD Life Vision Dental Retirementplan

Medical

Employees who don’t have access to these benefits rank their importance highlyPercentage of employees who think a benefit is important who do not have access to the benefit

Based on employees who consider a given benefit moderately/very important

9

Page 10: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

STANDARD PLAN DESIGN LOW HIGH

First Day Hospital – 1 day per year $1,000 $2,000

Hospital Confinement – Up to 30 days per year $100/day $200/day

ICU Confinement – Up to 10 days per year $100/day $200/day

Rehabilitation Unit – Up to 60 days per year $100/day $200/day

Extended Hospitalization benefit – Pays after 10 days of continuous Hospital/ICU confinement

$100/day $200/day

Wellness Screening benefit $50 $50

10

Standard plan pays benefits for hospital confinements due to accident, sickness, mental and nervous conditions, substance abuse, routine pregnancy, complications of pregnancy and newborn complications

Extended Hospitalization benefit: Covered employees and dependents with Hospital/ICU confinements of 10 consecutive days or more receive additional benefits

First Day, Hospital Confinement, and ICU benefits are all paid on the same day. Rehabilitation Unit confinement benefits are not payable on the same day as Hospital or ICU confinement benefits, and are not eligible for the Extended Hospitalization benefit. Plans may include a pregnancy waiting period or pre-existing conditions limitation. For groups with fewer than 26 employees, either low or high plan is offered and a pre-existing conditions limitation applies.

Pays benefits that can help with out-of-pocket medical expenses related to hospital confinements

Introducing Sun Life Hospital Indemnity Insurance

Page 11: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

Benefits are paid in cash directly to the Members to save or use to pay for hospital stay and related expenses, health plan deductible and other out-of-pocket costs.

11

Confinement day Confined to Benefit

Day 1 ICU First Day, ICU, Hospital

Day 2 ICU ICU, Hospital

Day 3 ICU ICU, Hospital

Day 4-12 Hospital Hospital

Low Plan pays $3,700

Benefit Days Amount

First Day Hospital 1 $1,000

ICU confinement 3 $300

Hospital confinement 12 $1,200

Extended Hospitalization

12 +$1,200

High Plan pays $7,400

Benefit Days Amount

First Day Hospital 1 $2,000

ICU confinement 3 $600

Hospital confinement 12 $2,400

Extended Hospitalization

12 +$2,400

How Hospital Indemnity can help an employee

Example: John is confined to the hospital for 12 days. He spends 3 days in the ICU before being transferred to a regular room.

Page 12: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

How Accident insurance can help a family

12

COVERED BENEFITS BENEFIT SCHEDULE

Ambulance ride to hospital $200

Emergency room or urgent care visit $150

X-ray $30

Diagnosis of leg fracture (closed reduction) $1,000

Medical device (crutches) $125

Follow-up visit (2 visits) $50

Physical therapy (6 visits) $150

Total payments received from Sun Life Accident policy $1,705

CONCLUSIONThis family receives over $1,700 to help pay their deductible–without having to rely solely on savings.

Illustration is for hypothetical use only. Covered benefits shown represent hypothetical payments from the Accident insurance plan only. They do not represent payments from a health insurance plan.

ASSUMPTIONJunior breaks his leg while playing in a game for his high school basketball team.

His family has a high deductible health plan (HDHP) with no money yet saved in their Health Savings Account.

Page 13: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

Accident

Benefits Paid

1. Accidental Death 13%

2. Emergency Room 11%

3. Hospital Confinement 10%

4. Hospital Admission 6%

5. Diagnostic Exam & Testing 4%

6. ICU Confinement 4%

7. Physician follow-up Tx 4%

8. Medical Devices 3%

9. Physical Therapy 3%

10. Non-Emergency Room Tx 3%

13

Claims Submitted

1. Physician follow-up treatment 22%

2. Physical Therapy 18%

3. Emergency Room 12%

4. X-ray 6%

5. Diagnostic Exam & Testing 5%

6. Medical Devices 4%

7. Prescription Drug 2%

8. Ambulance Ground 2%

9. Hospital Confinement 1%

10. Hospital Admission 1%

The Top 10account for

62% of

Benefits Paid

The Top 10account for

83% of

Claims Submitted

Incidence Rates

2018-2019 Sun Life claims data

Page 14: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

How Critical Illness* insurance can help an employee

14

COVERED CONDITION BENEFIT

Wellness Benefit: blood test for cholesterol $50

Heart attack: 100% $10,000

Recurrent heart attack: 100% $10,000

Coronary artery bypass graft: 25% $2,500

Total: $22,550

CONCLUSIONThis employee receives over $22,000 so she can focus more on recovery, and less on finances.

Illustration is for hypothetical use only. Covered benefits shown represent hypothetical payments from the Critical Illnessinsurance plan only. They do not represent payments from a health insurance plan.*May also be referred to as Specified Disease.

ASSUMPTION

Denise suffered a heart attack due to a blocked artery. After she filed a claim, she received a check for her benefit amount. Unfortunately, Denise suffered another heart attack 2 years later and needed surgery. Luckily, Denise had Sun Life Critical Illness insurance with a Recurrence Benefit.

Did you know?Sun Life’s Critical

Illness benefits can pay up to $40,000 (for

groups >100 lives)

Page 15: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

Critical Illness

Claims submitted

1. Cancer 53%

2. Heart Attack 21%

3. Stroke 10%

4. Coronary Artery Bypass Graft 10%

5. Kidney Disease 3%

15

The Top 5Diagnoses

account for 84% of Claims Incidence

Incidence Rates

2018-2019 Sun Life claims data

Page 16: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

How Cancer insurance can help an employee

16

CONCLUSIONThis employee receives over $23,000 so she can focus more on recovery, and less on finances.

*Wellness Benefit is payable once per covered person, per contract year. May not be available in all states.Illustration is for hypothetical use only. Covered benefits shown represent hypothetical payments from the Cancer insurance plan only. They do not represent payments from a health insurance plan.

ASSUMPTIONBeth was diagnosed with breast cancer and had no previous history of cancer. She lives more than 100 miles from the site of her treatments. Luckily, Beth had Sun Life Cancer insurance.

Did you know?A recent study shows that cancer patients spend 11% of their

household income on expenses related to their

cancer treatments.

Even Insured Patients Are Overwhelmed By The Cost Of Cancer Care,” Duke University study, www.forbes.com,

August 2017.

PROCEDURELevel 2

BENEFIT SCHEDULE

Cancer Screening* $75

Second Surgical Opinion $200

Medical Imaging $100

First Occurrence $5,000

Needle Biopsy $150

General Anesthesia, Needle Biopsy $50

Lumpectomy $300

General Anesthesia, Lumpectomy $100

External Radiation Therapy (6 weeks) $3,600

Chemotherapy (6 months) $12,000

Anti-nausea medication (6 months) $600

Post-hospital doctor visits (2 per year/5 years) $250

Transportation (2 round trips) $1,000

Total $23,425

Page 17: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

Cancer Insurance

Benefits Paid

1. Radiation and Chemotherapy 38%

2. First Occurrence 18%

3. Hospital Confinement 14%

4. Surgery and Anesthesia 10%

5. Cancer Screening 8%

6. Skin Cancer 2%

7. Outpatient Surgery 1%

8. Prosthesis 1%

9. Physician Office Visit 1%

10. Transportation 1%

17

Claims Submitted

1. Cancer Screening 46%

2. Radiation and Chemotherapy 20%

3. Surgery and Anesthesia 10%

4. Physicians Visits 4%

5. Anti-nausea medication 3%

6. Hospital Confinement 3%

7. Medical Imaging 3%

8. Skin Cancer 3%

9. Outpatient Surgery 2%

10. First Occurrence 1%

Incidence Rates

The Top 10account for

94% of Claims Incidence

2018-2019 Sun Life claims data

Page 18: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

How Supplemental Health plans can ease medical plan decision-making

18

Bryan BurkeDirector, Voluntary Products

Page 19: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

We took average out-of-pocket costs for four common medical plans:

HMO PPO 1 PPO 2 HDHP

This helped determine which plans our products fit best with.

Page 20: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

Bob is an employee and an avid DIYer. He is enrolled in a PPO2 plan, and also has Sun Life Accident insurance.

Meet Bob.

20

Page 21: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

Ligament strain with one day in the hospital

$2,675 benefits paid for

• emergency treatment • a diagnostic exam• a medical device

Our members cost

Without Acc. insurance -$740 -$1,612 -$2,926 -$3,977

With Accident insurance + $1,935 + $1,063 -$251 -$1,302

Accident insurance reduced out-of-pocket costs by

HMO HDHPPPO1

Annual deductible limit met

PPO2

Annual deductible limit met

• physical therapy visits • follow-up office visits• hospital

$6,977Healthcare providers costs

91% 68%

For illustration purposes only, based on national averages. No costs or benefits are binding. 21

Page 22: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

What if Bob had a devastating sports injury?

Our members cost

Healthcare expenses, lost wages and non-medical annual premiums

$10,548 $11,498 $15,848 $15,848

With STD only $4,746 $5,696 $10,316 $10,316

With STD and Accident insurance + $1,784 + $834 $3,516 $3,516

PPO1 PPO2 HDHP

STD and Accident insurance reduced out-of-pocket costs by

$12,332 benefits paid for

• lost wages• emergency treatment • diagnostic exams• a medical device• multiple leg fractures

• tendon repair

• physical therapy visits • follow-up office visits• ambulance• dislocated ankle• hospitalized for multiple days• 56% Accident 44% STD

Out-of-pocket max met Out-of-pocket max met Out-of-pocket max met

$45,282Healthcare providers costs

114% 66% 66%

HMO

For illustration purposes only, based on national averages. No costs or benefits are binding. 22

Page 23: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

Jill’s total healthcare (PPO2) expenses for the year were $22,291 after being diagnosed with stage II breast cancer. In addition to Critical Illness insurance with Sun Life, Jill also has Short-Term Disability insurance paid for by her employer.

Meet Jill.

23

$7,869 annual PPO cost with a $2,000 individual deductible for the family plan

$6,350 out-of-pocket treatment costs (also her annual out-of-pocket individual max)

$5,814 lost income after missing six weeks of work and using one week of PTO

$1,843 contributions to her HSA during the year

$415 annual premium for Critical Illness

Page 24: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

her cost for one plan year

Healthcare expenses, lost wages, and all annualinsurance premiums

$35,933 $17,336 $20,448 $19,807

Enrolled

PPO1 PPO2 HDHPHMO

cash benefits received

HSA contribution from her employer& tax savings from employee pre-tax contributions

not allowed not allowed $1,390

Short Term Disability benefit payments $3,488

Critical Illness Insurance benefit payments $15,000

Jill’s personal financial impact

With Critical Illness and STD insurance - $17,445 + $1,152 - $570 + $70

Without Critical Illness and STD insurance - $35,933 - $16,921 - $18,643 - $18,003

Stage II Breast Cancer with Critical Illness and STD insurance

Her total net health related costs for the year are $570 with Critical Illness and STD

For illustration purposes only, based on national averages. No costs or benefits are binding. 24

Page 25: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

her cost for one plan year

Healthcare expenses, lost wages, and all annualinsurance premiums

$35,933 $17,336 $20,448 $19,807

Enrolled

PPO1 PPO2 HDHPHMO

cash benefits received

HSA contribution from employer & tax savings from employee pre-tax contributions

not allowed not allowed $1,390

Short Term Disability benefits paid $3,488

Cancer Insurance benefits paid $33,295

Jill’s personal financial impact

With Cancer and STD insurance - $850 + $19,447 + $17,725 + $18,365

Without Cancer and STD insurance - $35,933 - $16,921 - $18,643 - $18,003

60% of costs were from lost wages and

out-of-pocket medical bills

with Cancer and STD she received $36,783 from Sun Life fully covering all of her health related expenses for the year

Stage II Breast Cancer with Cancer and STD insurance

For illustration purposes only, based on national averages. No costs or benefits are binding. 25

Page 26: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

Why would someone need more money than just covering their expenses?

• Future lost wages and insurance premiums

• Alternative therapies, drugs and treatment

• Child or adult care

• Home and auto repairs or other debt

• Living ones best possible life

• Out-of-network care and balance billing

Page 27: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

Analysis done by Sun Life. Estimated costs savings derived from current national averages for eligibility and participation, employer and employee premium contributions, actual medical plans and associated costs for 2019 enrollment, ideal provider costs and allowable expenses for all treatment, HSA balances and contributions from both employers and employees, optimum duration guidelines for missed days of work due to disability. Sources include Healthcare Blue Book, TriNet, AHIP, SHRM, Mercer, Milliman, Kaiser Family Foundation and The Medical Disability Advisor. Assumes all other family members only received routine care during the year. You may experience different results. This is not advice.

Reduction in out-of-pocket medical costs with our products

Supplemental health products fit best with medical plans that have

INJURY

moderate

100% +

77% 60%

debilitating 91% 68%

critical 60% 66%

SICKNESS critical 100% +

PPO 2000

HMOPPO 1000

HDHP

When more than just routine care is needed.

Protecting lost income due to an injury or sickness is always important, as is helping our client’s families when they are no longer there to support them.

27

✓ an annual out-of-pocket maximum $2,000 or more

✓ co-insurance of 80% or less

✓ and an annual deductible of$1,000 or more

Page 28: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

Healthcare spending

To manage healthcare spending for the company and employees, do you…? Provide incentives for

employees to choose a favored health plan?

Change the health plan?

28

Page 29: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

Looking ahead

29

Bryan BurkeDirector, Voluntary Products

Page 30: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

Virtual enrollment & communication strategies in a digital world

30

Jenn RobbinsDirector, Field Enrollment

Page 31: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

Virtual meetings

What can Sun Life do for you?

• Create custom meeting rooms for each client

• 1:1 and group meetings with employees

• Waiting room feature to ensure private sessions

• Multiple meetings or rooms can be running simultaneously for large clients

• Benefit Counselors are trained on benefits and technology so they are prepared for on camera interactions

• Sign up electronically! Sun Life will work with your client to get employees signed up for meetings

31

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Enrollment landing page for Clients

32

Customized client landing page

Scheduling tools for employees

Email and calendar reminders

Live webinar and Q&A

Employee access throughout the enrollment

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Sun Life Telephonic Enrollment

33

Sun Life offers a telephonic solution with an emphasis on quality enrollment support tailored to unique solutions. We deploy Sun Life’s Benefit Counselor expertise over the phone which allows us to provide our client’s with an individualized enrollment experience.

Each event is staffed with a Sun Life Benefit Counselor who is trained on your client’s specific enrollment details.

Employees can speak 1:1 with a Benefit Counselor who can enroll the employee and capture a verbal signature

We also support Q&A for employees who will be self-enrolling but need help understanding their benefits

Feel secure in our conversations! Recordings are always made in case we need to reference them later.

We can offer the same support and quality

work as onsite BCs but over the phone through

an individualized enrollment experience.

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Page 34: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

For groups with 50-1,000 employees

Connect the dots to your medical plan with Maxwell Health

34

Ted PhillipsDirector, Digital Center of Excellence

Page 35: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

Maxwell HealthThe magic of one company Maxwell Health is a robust, easy-to-

use benefits administration technology platform that makes managing employee benefits simple and effective. It’s the first integrated, carrier owned and distributed technology platform for the small-to-midsize business market (50-1,000 lives).

✓ User-friendly

✓ Full-service implementation and renewal services

✓ Internal team of experts remove your HR burden from sold case to renewal

Automated plan design setup with integrated

internal systems

Sun Life builds the platform

Integrated Evidence of Insurability (EOI)

Automated enrollment and eligibility

Innovation: insurance carrier and technology as one

Page 36: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

Sun Life builds the platform and takes the work off of your plate

● One setup process, one implementation contact, one bill for Sun Life insurance and technology● Experts handle the technology and the platform handles the benefits administration so you can focus on your

day-to-day work: managing your employees

Automated plan design setup with integrated internal systems

● Auto-caseload technology that builds the plans with a touch of a button● Expect fewer errors on initial setup because a human isn't keying in plan, rates and structures which leads to

fewer issues with billing, claims and ongoing benefits administration

Automated enrollment and eligibility

● Sun Life’s Maxwell platform is integrated into internal systems that allow connections to be set up in 7-10 days● If any issues occur with connections there is one contact to resolve both the product and the platform

Integrated Evidence of Insurability (EOI)

● Integrated internal systems allow for a seamless EOI process

Innovation: insurance carrier and technology as one

● Shared goals for insurance and tech and greater insight into data produces actionable insights to build on and create technology that better serves you

05

04

02

01

03

Page 37: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

Innovation: Insurance carrier and technology as one

OUR PLATFORM PROVIDES THE TOOLS TO HELP EMPLOYEES UNDERSTAND THEIR BENEFITS

● Supplemental Health educator

● Wellness benefit educator

● View and compare benefit plans

● Spanish translation

Page 38: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

Supplemental Health educatorHow does it work?

This built-in educator tool reviews key details on the medical plan an employee selects and highlights helpful financial considerations to keep in mind.

Supplemental health benefits are a huge factor in helping bridge the financial gap, if the unexpected should happen, we’ll help educate employees so they can feel better prepared.

This tool helps employees connect the dots between their medical benefits coverage and supplemental health offerings.

For more information on Maxwell’s out-of-pocket educator check out the blog here

Page 39: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

Wellness benefit educator

How does it work?

This tool helps employees by

As employees enroll in a Sun Life Critical Illness or Accident plan in Maxwell, we’ll highlight the easy-to-access, built-in wellness benefit that may help offset an employee’s costs of the benefit while they ensure they have the coverage protection they needfor their family.

✓ Highlighting when a wellness benefit is part of a Sun Life Critical Illness or Accident plan offered to an employee

✓ Spotlighting the wellness benefit payout amount

✓ Providing a personalized illustration of the wellness benefit

✓ Giving simple guidance on how to redeem the wellness benefit

✓ Directing the employee on where to go to access the claim form when they need it

Page 40: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

View and compare plans

Side-by-side views for Medical, Dental and Vision benefits in Maxwell allow employees to compare plan details and costs across all the plans they’re offeredin a more straightforward, and mobile-friendly way.

Page 41: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

Spanish language translation How does it work?

For more information on Maxwell’s out-of-pocket educator check out the blog here

Maxwell’s Spanish translation feature uses a powerful combination of expert human translators and machine intelligence to provide a better benefits experience for your Spanish-speaking employees and their families.

We know how complex benefits language can be at times, which makes it challenging to translate the information correctly.

We know that HR teams don’t have unlimited resources. That’s why Maxwell made it easy for employees to select their language within the Maxwell experience - with no additional set up needed on your end.

Page 42: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

Maxwell Mobile AppEmployees can easily shop for their benefits and access them ongoing throughout the year, directly in the app!

Manage all the same great benefits information you see online in Maxwell, straight from your phone.

View benefits on-the-goEmployees can continue to

access coverage details for all of

their benefits on Maxwell.

Full financial view of benefitsWith all the benefit details

included in the app, employees

can continue to keep a pulse on

benefit costs from wherever

they are.

Shop for benefitsWhen it’s time for enrollment,

employees can choose and

enroll in benefits quickly and

simply right from the mobile

app.

Make changes to benefitsEmployees can use the app to

make important updates to

benefits when life events

happen, like getting married or

having a baby.

Page 43: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

Maxwell promotion: No 2020 PEPM charge!

What are the requirements to be eligible for this promotion?

• All new and existing Sun Life Clients that choose to add Maxwell with an effective date on or

before 1/1/2021

• The group must have 1 line of qualified Sun Life coverage

This offer is not available in New York and Washington. Other state restrictions may apply.

Beginning May 18, 2020 we’re offering to waive the PEPM platform charge for all joint Maxwell Health and Sun Life Clients sold through 1/1/2021 effective dates!

● For existing Clients, the PEPM fee waiver will remain in effect through their next renewal date.

● For new Clients with effective dates on or before January 1, 2021, the PEPM fee waiver will remain in effect for one year from the effective date.

● When the waiver period ends, the broker or employer will be charged based on our then current pricing structure.

Page 44: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

Questions?JOIN US FOR OUR NEXT WEBINAR

Legislative update: The latest on COVID-19 relief and the upcoming election

Date: Thursday, August 6

Time: 2:00 – 2:45 p.m. ET

Place: Live webinar

Updates on federal COVID-19 legislation

• Paycheck Protection Program changes

• Business liability protection

• COBRA subsidies

• Tax credits for Personal Protective Equipment

The state of the 2020 election

• House and Senate races to watch

• Key states for the presidential election

Visit us at sunlife.com/coronavirus

In summarySupplemental Health benefits can close coverage gaps and ease medical plan decision-making

We can help you engage, educate and enroll employees virtually this year

Our 24/7 benefits administration platform, Maxwell Health, has educator tools to help connect the dots to your medical plan

Please contact your Benefits Consultant or Sun Life Employee Benefits Representative or Client Relationship Executive to learn more.

Page 45: Supplemental Health benefits can close coverage gaps and ease … Supplemental Health benefits can close coverage gaps and ease medical plan decision-making Jenn Robbins Director,

These are limited benefit policies. They do NOT provide basic hospital, basic medical, or major medical insurance. They are not Medicare Supplement policies. The certificates have exclusions, limitations, and benefit waiting periods for certain conditions that may affect any benefits payable. Benefits payable are subject to all terms and conditions of the certificate. The policy, certificate and any rider, if applicable, may not be available in all states and may vary based on state laws and regulations.

They do not constitute comprehensive health insurance (often referred to as “major medical coverage”) and do not satisfy the requirement for Minimum Essential Coverage under the Affordable Care Act.

In some states, “Critical Illness” is referred to as “Specified Disease.”

Group insurance policies are underwritten by Sun Life Assurance Company of Canada (Wellesley Hills, MA) in all states, except New York, under Policy Form Series 93P-LH, 98P-ADD, 07-SL REV 7-12, 07P-LH-PT/07C-LH-PT, 01P-ADD-PT/01C-ADD-PT, GP-A, GC-A, 12-GP-01, 15-GP-01, 12-DI-C-01, 16-DI-C-01, 13-SD-C-01, 13-SDPort-C-01, 12-AC-C-01, 12-ACPort-C-01, 16-AC-C-01, 16-ACPort-C-01, 13-ADD-C-01, 13-ADDPort-C-01, 15-ADD-C-01, 12-GPPort-P-01, 12-STDPort-C-01, 16-SD-C-01, 16-SDPort-C-01, 16-CAN-C-01, 16-CANPort-C-01, 15-LF-C-01, 20-HI-C-01, 20-HIPORT-C-01 , 15-LFPort-C-01, 16-DEN-C-01, 16-VIS-C-01, TDBPOLICY-2006, and TDI-POLICY. In New York, group insurance policies are underwritten by Sun Life and Health Insurance Company (U.S.) (Lansing, MI) under Policy Form Series 15-GP-01, 13-GP-LF-01, 13-LF-C-01, 13-GP-LH-01, 13-ADD-C-01, 12-DI-C-01, 16-DI-C-01, 13-LTD-C-01, 13-STD-C-01, 06P-NY-DBL, 07-NYSL REV 7-12, GC-A, GP-A, 12-GP-SD-01, 13-SD-C-01, 13-SDPort-C-01, 12-GP-01, 12-AC-C-01, 12-ACPort-C-01, 12-GPPort-01, 13-LFPort-C-01, 13-ADDPort-C-01, 15-LF-GP-01, 15-SD-GP-01, and 12-STDPort-C-01. Product offerings may not be available in all states and may vary depending on state laws and regulations. The group insurance policies described in this advertisement do NOT provide basic hospital, basic medical, or major medical insurance.

This webinar is not intended for Clients in these states: AZ, GA, NM, OR, WA, WY.

© 2020 Sun Life Assurance Company of Canada, Wellesley Hills, MA 02481. All rights reserved. Sun Life and the globe symbol are trademarks of Sun Life Assurance Company of Canada. Visit us at www.sunlife.com/us

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