Sunny Mui_X474.3_CSOW

CSOW – Agil Foodserve IT Inc. – Electronic Foodservice POS System 12/8/2016

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Contract Statement of Work

For

Hayward Japan Grill 920 C St

Hayward, CA 94541

Electronic Foodservice POS System Project

Prepared by Agil Foodserve IT Inc.

820 Rodeo Dr.

San Francisco, CA 94132


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Table of Contents

Table of Contents .................................................................................................................2 1 STATEMENT OF CONFIDENTIALITY.............................................................................3 2 INTRODUCTION ............................................................................................................3

2.1 Purpose ........................................................................................................................3 2.2 Description of Work (*) ...................................................................................................3 2.3 General Assumptions .....................................................................................................3 2.4 Constraints ....................................................................................................................4

3 SERVICES PROVIDED ..................................................................................................4 3.1 Description ....................................................................................................................4 3.2 Deliverables ..................................................................................................................4

3.2.1 POS Hardware ........................................................................................................4 3.2.2 POS Software .........................................................................................................4 3.2.3 Installation...............................................................................................................5 3.2.4 Training Documentation ...........................................................................................6 3.2.5 Technical Support ....................................................................................................6 3.2.6 Product Warranties ..................................................................................................6

4 GENERAL ROLES AND RESPONSIBILITIES .................................................................6 4.1 Roles Responsibilities ....................................................................................................6

5 MANAGEMENT PROCEDURES .....................................................................................7 5.1 Change Control Process ................................................................................................7 5.2 Billing Process ...............................................................................................................7 5.3 Dispute Resolution .........................................................................................................7 5.4 Status Reports ...............................................................................................................8

6 HOURS OF OPERATION ...............................................................................................8 7 FACILITIES/TOOLS/EQUIPMENT REQUIREMENTS.......................................................8 8 SECURITY REQUIREMENTS .........................................................................................9 9 SCHEDULE ...................................................................................................................9 10 PRICING........................................................................................................................9

10.1 Service Pricing Assumptions .........................................................................................9 10.2 Payment Schedule .......................................................................................................9 10.3 Change Orders ............................................................................................................9 10.4 Termination Fees .........................................................................................................9 10.5 Penalties and Bonuses ............................................................................................... 10

11 LICENSES, PERMITS & INSURANCE .......................................................................... 11 12 EXCLUSIONS .............................................................................................................. 11 13 SIGNATURE BLOCK ................................................................................................... 11 14 GLOSSARY OF TERMS ............................................................................................... 12 15 ATTACHMENTS .......................................................................................................... 14

15.1 Notice of Right to Cancel ............................................................................................ 14 15.2 CHANGE ORDER REQUEST FORM .......................................................................... 15 15.3 Pricing Format ........................................................................................................... 16 15.4 Completed Supplier Assessment................................................................................. 16

The first instance of a word that is defined in the glossary is annotated with an asterisk (*).


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1 STATEMENT OF CONFIDENTIALITY Hayward Japan Grill acknowledges that the information contained in this document is confidential and proprietary to Agil Foodserve IT Inc. (Contractor*).

This document contains processes, techniques, and methodologies considered to be proprietary to Contractor and are provided to Hayward Japan Grill with the understanding that this

information will be used for planning, executing, controlling, and closing out the project described in this document.

Each recipient of this document is expected to treat this information with the strictest confidence and is responsible for ensuring that there is no unauthorized duplication, distribution, or application of this material, unless expressly allowed in this Contract (*) Statement of Work

(CSOW).

2 INTRODUCTION

2.1 Purpose

The purpose of this CSOW is to document the services (*) to be delivered, the price of the requested services, and the rights and responsibilities of the various parties responsible for their

delivery. Hayward Japan Grill requests of Contractor the supply, installation, support service, and training documentation for a new electronic foodservice (*) Point of Sale (POS) system (*) at 920 C St., Hayward, CA to replace the existing manual POS system in order to reduce waste of paper

and pens, automate check calculations, increase order processing speed, reduce errors, and ease access to sales information for analysis. This document addresses the specific requirements of both Hayward Japan Grill and Contractor to properly deliver the requested

services. Upon acceptance by both parties, any changes or modifications to the CSOW must follow the

Change Control Process outlined in Section 10.3 of this CSOW. All approved changes will become attachments to the original approved CSOW, which will then form the new baseline upon which future changes will be measured.

2.2 Description of Work (*)

Contractor will supply POS hardware, POS software, and install the POS system at the restaurant

site (*). Contractor will provide one year of technical support service and training documentation with the POS system for Hayward Japan Grill employees. Hayward Japan Grill will monitor progress of work until completion. Details on these services to be offered are provided in Section

3.0 of this CSOW.

2.3 General Assumptions

Agil Foodserve IT Inc. assumes that the electronic POS system hardware will not be destroyed by adverse weather during delivery or installation.

Agil Foodserve IT Inc. assumes that the electrical system for the site will support the

equipment.

Agil Foodserve IT Inc. assumes electromagnetic interference will not render wireless devices unusable.

Agil Foodserve IT Inc. will have access to all Hayward Japan Grill facilities during installation at the site.


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Agil Foodserve IT Inc. assumes all additional construction to the interior will be

completed. The POS system includes sensitive electrical equipment and debris can cause permanent damage to this equipment

Hayward Japan Grill will have access to a personal computer and DVD player to view

training documentation.

Hayward Japan Grill will be responsible for training its employees using the provided training documentation.

2.4 Constraints

Hayward Japan Grill will allow on-site project work and meetings only during the hours of 8:00 a.m. to 11:00 a.m. Pacific Standard Time (PST), Monday through Friday.

Shipping services for equipment will take 3 business days for delivery.

Malicious software attacks or software bugs may prevent POS system project from being completed on schedule and budget.

Changes in PADSS compliance standards (*) will prevent the POS system project from being completed on schedule and budget.

The POS system equipment will only fit within existing space.

3 SERVICES PROVIDED

3.1 Description

Contractor will supply and install an electronic foodservice POS system at Hayward Japan Grill in

accordance with Hayward Japan Grill’s previously agreed upon choice of POS system with Agil Foodserve IT Inc.; in addition, a one year contract for technical support and training documentation will be provided by the Contractor.

3.2 Deliverables

Contractor will deliver products and services described in Sections 3.2.1 through 3.2.6.

3.2.1 POS Hardware

The main hardware components of the POS system will be:

AGILE base computer system with 1.0 GHz processor, 1 GB RAM, and 40 GB hard disk.

TOUCH 15” touch screen interface for the base computer system

PRINT thermal receipt printer for guest check (*) printouts from POS software

Two VIEW 15” order display screens for the kitchen and sushi bar to display inputted

orders in the POS software

One SAFEHOLD cash drawer to hold cash and coins

Two FREEDOM wireless touch screen handheld order input computer systems with 5

hour battery life, 3” screen size, full wireless functionality with POS system, and a

rechargeable battery

Two BROADCAST wireless access point to allow communication between POS base

computer and handheld units

One SWIPE credit card magnetic stripe reader

3.2.2 POS Software

The main software components of the POS system will be:

Diner Plus POS license and software which contains the following functionalities:


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Touch screen compatibility

Capacity to input 200 menu items, designate 20 menu groups, with each group able to contain 30 items

Ability to designate dine in or takeout orders

Ability to designate ownership of orders to specific servers

Ability to split or combine checks to up to eight guest checks

Ability to handle menu item ordering input from 2 wireless handheld devices

Ability to automatically separate and send relevant orders to sushi bar and kitchen departments’ remote displays (1 display in sushi bar, 1 display in kitchen)

o Ability to cancel orders once sent or modify/add/change items in order

Ability to handle 5 menu item modifiers

Ability to handle server entered custom item inputs and modifiers

Ability to handle menu item price modifiers

o Ability to enter coupon price modifiers and discount price modifiers

Ability to handle payment processing in cash and credit, interface with card reader o Ability to process credit cards in less than 20 seconds from card swipe to

initiation of printing of receipt o PADSS compliant

Ability to output guest checks to thermal receipt printer

Ability to activate, add money to, change balance, close balance, and check balance

of magnetic stripe gift cards

Ability to manage tables (*) o Ability to create visual table maps with tables positioned according to user

preferences o Ability to designate each table by number o Ability to enter number of seats

o Ability to display guest checks for each table and number of guests

Ability to handle 30 user accounts o Ability to give different user accounts different access rights to the POS system

i.e. server accounts that only allow order input, processing, and guest checkout, and manager accounts that allow viewing of sales reports, changing of menu items, and managerial manipulation of data and settings.

Ability to store open tabs (*) for customers who are trusted enough to order and pay at a later date

Ability to support FREEDOM wireless handheld computers for order input

Ability to generate usable data reports

o Ability to display and export reports (in xls, xlsm, .doc, .docx, .txt) o Ability to generate sales reports breaking down sales by menu item, order time,

table, server, guest check, number of guests, and profit by item

o Ability to generate reports on table turnover, average guest check, and average table size.

3.2.3 Installation

With respect to the installation of this system, Contractor will:

Provide written site preparation instructions prior to onsite installation by Contractor

Wire and connect the entire POS system so that it meets CSOW specified requirements.

Drill a 2” diameter wiring grommet hole for under-counter wiring.

Mount the VIEW order display screens in the kitchen and sushi bar at a location approved by Hayward Japan Grill and connect them to the base computer system.

Set up (*) the AGILE base computer, TOUCH interface, PRINT printer, SAFEHOLD cash drawer, and SWIPE card swipe at a location approved by Hayward Japan Grill .

Set up the wireless access points at locations approved by Hayward Japan Grill and

connect to the AGILE base computer.


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Install Diner Plus POS software on the AGILE base computer and FREEDOM wireless

handheld computers

3.2.4 Training Documentation

Contractor will provide training to Hayward Japan Grill on the proper use and maintenance of the electronic POS system. Contractor will provide Hayward Japan Grill with an instruction manual once the POS system installation is complete. Training documentation includes:

Instructional DVD video disc

Electronic POS system training software for PC

Printed instruction manual

3.2.5 Technical Support

Contractor will provide a one year technical support contract to Hayward Japan Grill for the

electronic POS system after system is accepted by Hayward Japan Grill. This contract includes access to the help desk for problems, questions, and concerns about the electronic POS system during the hours of operation listed in Section 6.0 The help desk can also be contacted through e-

mail. After the one year contract has expired, Hayward Japan Grill will have the option to renew the contract.

3.2.6 Product Warranties

Contractor will provide the following manufacturer warranties for the equipment:

2 year AGILE computer system warranty

2 year TOUCH interface warranty

2 year VIEW display warranty

2 year PRINT printer warranty

2 year SAFEHOLD cash drawer warranty

2 year SWIPE card swipe warranty

1 year FREEDOM handheld warranty

2 year BROADCAST wireless access point warranty

4 GENERAL ROLES AND RESPONSIBILITIES

4.1 Roles Responsibilities

Role Responsibilities

Agil Foodserve IT Inc. Hayward Japan Grill

Manages and approves change order process

Develops and manages schedule

Attends meetings

Agil Foodserve IT Inc.

Field Supervisor Oversees installation crew

Provides status reports to Hayward Japan Grill

Evaluate installation compliance with specifications (*)

Conducts system testing to confirm successful installation

Agil Foodserve IT Inc. Project Manager

Prepares and presents project plan to Hayward Japan Grill

Sources staff for project

Answers questions and concerns from Hayward Japan Grill

Check that project remains on schedule and within budget

Hayward Japan Grill Provides access to site

Provides timely payment

Reviews project plan

Approves equipment installation locations

Approves design and milestones


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Approves change orders

Signs off on final system acceptance

5 MANAGEMENT PROCEDURES

5.1 Change Control Process

Change orders can be proposed by either Hayward Japan Grill or the Agil Foodserve IT Inc. If Hayward Japan Grill proposes a change order, it must be submitted to Agil Foodserve IT Inc. project manager directly; no other employee of Contractor can accept or approve a change order.

All change orders must be approved, in writing, by both the Hayward Japan Grill project manager and the Agil Foodserve IT Inc. project manager. Logs of change order requests will be kept by both parties.

If the accumulation of change orders exceeds 20% of the cost of this project, due to reduction or increase in scope of work, Hayward Japan Grill and Contractor agree to terminate this contract

and renegotiate a revised contract. If the accumulation of change orders remains within 20% of the cost of this project Hayward Japan Grill and Contractor will agree to abide by the following change control process:

Approved increases in scope will be charged on time and materials based on pricing detailed in Section 10.3.

Approved equipment changes costs will increase or decrease according to the difference in price of materials plus the labor rates detailed in section 10.3.

Provided that new material requested is available at time of change order approval, Hayward Japan Grill agrees to allow one weeks from approval date for implementation.

5.2 Billing Process

Contractor will invoice Hayward Japan Grill after specific milestones as outlined in Section 10.2.

Time and materials charges for any approved change orders will be billed in arrears.

Hayward Japan Grill will issue and send payment within 5 business days upon receipt of invoice payable to Agil Foodserve IT Inc. Payment may be handed to either a Agil Foodserve IT Inc. project manager or a superintendent or may be mailed to Contractor’s home office located at 820 Rodeo Dr. San Francisco, CA 94132 attention to the Agil

Foodserve IT Inc. project manager.

Late payments or returned checks will be charged a fee of 1.5% of invoiced amount. Contractor will not perform scheduled work until receipt of payment.

5.3 Dispute Resolution

Any disputes that may arise between Hayward Japan Grill and Contractor will be addressed

through the following process: Step 1: Hayward Japan Grill project manager and Contractor project manager will attempt to

resolve the dispute Step 2: If dispute cannot be resolved by the Hayward Japan Grill and Contractor, both parties

agree to escalate the issue to Contractor’s Vice President.

Step 3: If the parties identified in Step 2 cannot resolve the issue or dispute then an independent party will be brought in to mediate and arbitrate the resolution of the issue or dispute.


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Each party (*) will bear its own expenses with respect to arbitration and the

compensation and expenses of the arbitrators will be borne in such a manner as will be specified in the decision of the arbitrators.

Step 4: If the independent arbitrator fails to reach a resolution, then the parties may choose to

proceed to litigation within the San Francisco court system.

5.4 Status Reports

Contractor’s project manager will provide Hayward Japan Grill with weekly written status reports documenting the progress of the project execution and outline planned work in the following week, once underway.

All status reports must be signed by Hayward Japan Grill and returned to Contractor’s office within 2 business days of receipt. The final status report will be delivered to Hayward Japan Grill

upon final sign-off. Any deviations from the established project schedule or budget will need to be immediately

communicated to Hayward Japan Grill from the Agil Foodserve Inc. project manager and the change control process outlined in Section 5.1 will be used for changes.

6 HOURS OF OPERATION The standard hours of operation for services being provided by Contractor are from 7:00 a.m. to 5:00 p.m., Pacific Standard Time (PST); excluding 60 minutes lunch time, Monday through

Friday. Contractor will observe the following holidays:

New Year’s Day

Memorial Day

Independence Day

Labor Day

Veterans Day

Thanksgiving Day

Christmas Day and the day after

Hayward Japan Grill is required to give 72 hours advance notice if he/she is unable to give access to the location. If Hayward Japan Grill is unable to provide 72 hours advance notice,

Hayward Japan Grill will be charged one day’s labor rates for each Contractor employee scheduled to work on site.

7 FACILITIES/TOOLS/EQUIPMENT REQUIREMENTS The following are the minimum facility requirements for Contractor to deliver the services identified in this CSOW properly.

Access to designated restroom

Onsite parking

Access to the main electrical panel

Contractor will bring and remove all necessary tools daily.


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8 SECURITY REQUIREMENTS Hayward Japan Grill will monitor Contractor work onsite.

9 SCHEDULE

Major Milestones Completion Date

Sign-off on contract* 10/11/10

Approval of components selection by Hayward Japan Grill 10/25/10

Delivery of equipment to Hayward Japan Grill 11/1/10

Begin installation 11/8/10

Finish installation and contractor testing 11/22/10

Begin Hayward Japan Grill acceptance testing 11/22/10

Hayward Japan Grill approval and sign-off 12/22/10

* Schedule to be adjusted according to actual contract sign-off date.

10 PRICING

10.1 Service Pricing Assumptions

Pricing for the services being provided to Hayward Japan Grill is based on the following data and assumptions documented throughout this CSOW:

1. Consultation, recommendation, provision & installation of an electronic POS system. 2. All components to complete installation; hardware and software.

3. All required inspections and tests. 4. Preparation and delivery of training documentation 5. One year of technical support.

Pricing will be formatted based on the outline in Section 14.3.

10.2 Payment Schedule

Contractor agrees to provide the services described above in Section 3 for a total sum of $7,000.

Payment Schedule Phase Amount Notes

Payment 1 $ 7,000 Payable at signing of this agreement

10.3 Change Orders

A change order is required to perform extra or changed work which is outside the scope of the

contract. All approved change orders will be billed on a time and materials basis at the rates shown in the table below.

Agil Foodserve IT Inc. Hourly Rate

Laborer $20.00

Superintendent/Foreman $35.00

Project Manager $50.00

10.4 Termination Fees

If Hayward Japan Grill cancels the contract within three (3) business days from the date of signature, Contractor will return the $7,000 fixed price contract fee within ten (10) business days.


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If Hayward Japan Grill cancels project after three (3) business days from date of signature,

without cause or for convenience, Hayward Japan Grill will be responsible for the following charges:

Milestone Charge

Before approval of components selection 5% of firm fixed contract fee

After approval of components selection 10% of firm fixed contract fee

After installation begins 80% of firm fixed contract fee

After installation is finished 90% of firm fixed contract fee

10.5 Penalties and Bonuses

If Contractor delays project 10 business days or more beyond the scheduled completion date, for reasons unrelated to:

Lack of access to residence due to Hayward Japan Grill unavailability,

Bad weather or other acts due to force majeur,

A penalty fee of 5% of the total contract price will be refunded by Contractor and applied to the final invoice.


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11 LICENSES, PERMITS & INSURANCE Contractor shall carry insurance on all of its operations in an amount not less than $1,000,000 and including the following coverage:

1. Worker’s Compensation. Insurance for Contractor is provided by State Compensation

Insurance Fund and can be contacted at (877)405-4545.

2. Commercial General Liability insurance is provided by ABC Insurance Company and can be contacted at (800)123-4567. Policy covers all operations by or on behalf of Contractor providing insurance for bodily injury liability and property damage liability (including

$1,000,000 per occurrence and $1,000,000 general aggregate and property damage liability including coverage for: a. premises and operations;

b. products and completed operations; c. contractual liability insuring the obligations assumed by Contractor in the Agreement; d. broad form property damage (including completed operations);

e. explosion, collapse and underground hazard; and f. personal injury liability. Except with respect to bodily injury and property damage

included within the products and completed operations hazards, the aggregate limit,

where applicable, shall apply separately to Subcontractor’s work under this Agreement. g. Contractor agrees to name Hayward Japan Grills as “additional insured” under the policy,

as per ISO additional insured endorsement #CG2010. The policy shall stipulate that the

insurance afforded the additional insured shall apply as primary insurance and that any other insurance carried by Hayward Japan Grill will be excess only and will not contribute with this insurance.

3. Automobile Liability insurance is provided by Drive Smart Insurance Company and can be contacted at (888) 555-1234. Policy includes coverage for all owned, hired and non-owned automobiles.

Contractor shall provide all certificates of insurance to Hayward Japan Grill. The certificates of insurance shall provide that there will be no cancellation or reduction of coverage without thirty (30) days prior written notice to Hayward Japan Grill.

12 EXCLUSIONS n/a

13 SIGNATURE BLOCK This offer is only open until 10/25/10, at which point this offer will become void and a new offer

will need to be submitted. Hayward Japan Grill Agil Foodserve IT Inc.

___________________ _____________________ Project Manager President

Date: Date:

___________________ _____________________


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14 GLOSSARY OF TERMS The following terms used herein will have the meaning as set forth below;

Contract means The contract to be entered between Agil Foodserve IT Inc. (Contractor) and Hayward Japan Grill for the supply, installation, training documentation, and support of the POS system.

Contractor means Agil Foodserve IT Inc., a corporation organized and existing under the laws of United States of

America, having its principal office at 820 Rodeo Dr., San Francisco, CA 94132. Day or Days means

Any complete calendar day unless otherwise expressly indicated as a working day. Foodservice means

A restaurant or relating to the restaurant industry. Guest Check means

The list of menu items that guests have ordered, their prices, and the calculated bill total . Hayward Japan Grill means

The project manager designated by Hayward Japan Grill management as responsible for the electronic POS system project.

Open Tab means Unpaid bills by guests that will be paid at a later time. PADDS Compliance Standards means

PA-DSS (PADSS) is the Council-managed program formerly under the supervision of the Visa Inc. program known as the Payment Application Best Practices (PABP). The goal of PA-DSS is to help software vendors and others develop secure payment applications that do not store

prohibited data, such as full magnetic stripe, CVV2 or PIN data, and ensure their payment applications support compliance with the PCI DSS. Payment applications that are sold, distributed or licensed to third parties are subject to the PA-DSS requirements. In-house payment

applications developed by merchants or service providers that are not sold to a third party are not subject to the PA-DSS requirements, but must still be secured in accordance with the PCI DSS.

Party means Either Contractor or Hayward Japan Grill, or both

Point of Sale (POS) System means POS refers to point of sale (POS) software and hardware. The software runs on touch screen computer terminals or wireless handheld devices. POS systems assist businesses to track

transactions in real time. Typical restaurant POS systems are able to print guest checks, print orders to kitchens and bars for preparation, process credit cards and other payment cards, and run reports.

Services means All planning, design, detailed engineering, procurement, permitting, project management and

reporting, support services, installation, cleanup, check-out, start-up and testing, installation supervision and training services, the provision of all necessary personnel, and all other related services necessary for Contractor to fulfill its obligations under this Contract, whether such

services and personnel are provided by Contractor and its Subcontractors.


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Set Up means

The moving, positioning, constructing and connecting of POS system equipment for restaurant use in addition to drilling, nailing, hanging, screwing, binding, sanding, bonding, and constructing for cable and POS equipment installation.

Site means The actual location and its adjacent area where the installation will occur. Site is located at 920 C

St., Hayward, CA 94541 Specification means

The technical description, design criteria, scope of work, performance guarantees, performance requirements, drawings and/or samples of the supply, and any other requirements for the supply referred to in the CSOW.

Table means The specific location of guests within the dining room of the restaurant as they dine in groups or

in singles, along with their associated guest checks. Tests means

Such tests to be performed by Contractor and certified by Hayward Japan Grill to prove performance of the installation.

Work means Contractor’s activities and responsibilities required under this Contract, covering supply of Equipment, and related services as specified in this Contract.


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15 ATTACHMENTS

15.1 Notice of Right to Cancel

NOTICE OF RIGHT TO CANCEL Notice of Cancellation

_________________________ (enter date of transaction)

You may cancel this transaction, without penalty or obligation, within three (3) business days from the above date.

If you cancel, any property traded in, any payments made by you under the contract or sale, and any negotiable instrument executed by you will be returned within 10 days following receipt by the seller of your cancellation notice, and any security interest arising out of the transact ion will be

canceled. If you cancel, you must make available to the seller at your residence, in substantially as good

condition as when received, any goods delivered to you under this contract or sale, or you may, if you wish, comply with the instructions of the seller regarding the return shipment of the goods at the seller's expense and risk.

If you do make the goods available to the seller and the seller does not pick them up within 20 days of the date of your notice of cancellation, you may retain or dispose of the goods without any

further obligation. If you fail to make the goods available to the seller, or if you agree to return the goods to the

seller and fail to do so, then you remain liable for performance of all obligations under the contract.

To cancel this transaction, mail or deliver a signed and dated copy of this cancellation notice, or any other written notice, or send a telegram to:

Agil Foodserve IT Inc. At 820 Rodeo Dr., San Francisco, California 94132

Not later than midnight of

_______________________

(date)

I hereby cancel this transaction

__________________

(date)

____________________________________________

(Hayward Japan Grill Project Manager's Signature)


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15.2 CHANGE ORDER REQUEST FORM

Change Order Request Form Change Order No.

Section 1 - Project Information Client Name: Project Name:

Project Manager: Project Number:

PM’s Phone Number:

Section 2 - Change Request Information Initiated by: Date Submitted:

Initiator’s Phone Number: Date Completed:

Description of Change Request:

Justification for Change

Request:

Section 3 - Change Request Investigation Decision Estimated Work Effort to Investigate:

Actual Work Effort to Investigate:

Estimated Cost to

Investigate:

Actual Cost to Investigate:

Investigation Accepted

Investigation Rejected

Client Representative(s):

Date:

Service Provider

Representative(s):

Date:

Reason for Rejection:

Section 4 - Change Request Implementation Decision Impact of Change Request on SOW

SOW Section Impact/Change

Category of Change From To

Cost

Schedule

Manpower

Estimated Work Effort to

Implement:

Actual Work Effort to

Implement:

Estimated Cost to Implement:

Actual Cost to Implement:

Implementation Accepted

Implementation Rejected

Client Representative(s):

Date:

Service Provider Representative(s):

Date:


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15.3 Pricing Format

1. Hardware a. Computer system b. Touch screen interface

c. Receipt printer d. Order display screens e. Cash drawer

f. Wireless handheld units g. Wireless access point h. Credit card reader

i. Consumables (printer ribbons, printer paper, and other supplies) 2. Software

a. POS software

b. Handheld unit software c. Operating system software

3. Management

a. Consultation b. Installation c. Testing

d. Training e. Support and maintenance f. Project staffing

g. Documentation

15.4 Completed Supplier Assessment

[This section contains a completed copy of the supplier information assessment contained in Appendix B of Request for Proposal: A Guide to Effective RFP Development by Bud Porter-Roth,

pg 247-250”

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Sunny Mui_X474.3_CSOW