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SESSION OUTLINE

1. Why consider implementing a Student Success Center?

2. Model Varieties

3. The Planning Process

4. Cardinal Stritch’s SSC

5. Challenges & Opportunities

6. Relationships

WHY IMPLEMENT A STUDENT SUCCESS CENTER?

A comprehensive way to increase student service through:

Shared Vision and Goals

Intentional Collaboration

Better Communication

Cross Training

Student Focused

A Foundation for Student Success

MODEL

VARIE

TIES

GUIDING CONCEPTS*

Are communities of practice

Take a central position between academic and student affairs

Foster collaboration

Support the institution’s mission

Have some relationship with the general education

Sponsor faculty and staff development

*Evenbeck, S. E., Jackson, B., Smith, M., Ward, D. & Associates. (2010). Organizing for student success: The University college model. Columbia, SC: University of South Carolina, National Resource Center for The First-Year Experience and Students in Transition.

•Discrete Structures•Individually provides oversight for the distinct aspects (e.g., retention, orientation, advising, first-year seminars), but there is limited or no coordination among these structures

•Multiple Administrative Structures•cooperates to administer and align policies, practices, and programs

•Formal Coordinating Body•oversees a broad range of first-year efforts and has institutional authority for oversight and alignment of initiatives; usually structure is a standing committee that provides campus-wide oversight for elements of the first year but does not provide daily administrative leadership to any one component

• Single Unit Administrative Structure•Meets some but not all of the conditions in a comprehensive structure

• Comprehensive Single Unit/Administrative Structure•provides campus-wide oversight and alignment of first-year efforts, also appears on the campus organizational chart, has a director, and has a reoccurring operational budget

*Evenbeck, S. E., Jackson, B., Smith, M., Ward, D. & Associates. (2010). Organizing for student success: The University college model. Columbia, SC: University of South Carolina, National Resource Center for The First-Year Experience and Students in Transition.

THE

PLANNIN

G

PROCESS

USE EXISTING RESOURCES AND DATA

Noel Levitz Retention Consultant exploratory visit-a series of focus groups clarified key themes that need to be addressed including: 

Developmental Education FYE Advising CORE Faculty role in retention Transfer students CBM students Financial Aid processing/counseling Customer Service Academic Support

University Retention and Graduation Report Data

CASE STUDIES

Case studies on over 40 different institutional structures:

Both Student Success Centers and University College models Control Enrollment Title Services/Areas Included Most intriguing/innovative Most concerning or non-translatable What aspects of the design are adaptable to the

institution

 

MODEL MATRIX PROCESS

Considering areas of inclusion:

Can, Should, and How will incorporating these areas:

Reduce complexities

Increase efficiencies

Improve practice

In the theme areas identified

REFOCUSING OF GOALS AND PURPOSEAnswering the why?

As a Retention Committee: how could this structure assist us in meeting retention goals?

As an institution, how could this structure support the visioning and planning goals? Goal 1: Academic Excellence Goal 2: Enrollment Growth Goal 3: Reducing Complexities Goal 4: Vibrant Student Experience

CONCEPTUAL FRAMEWORK

Committee reviewed a number of different frameworks

8 individual areas pulled from Enrollment, Student Affairs, and Academics grouped under a Senior Director

5 semi consolidated areas pulled from Enrollment, Student Affairs, and Academics grouped under a Senior Director

3 consolidated areas pulled from Enrollment, Student Affairs, and Academics grouped under a Senior Director

Agreement on one framework that best supports goals and organizes for graduation

KEY ASSUMPTIONS

 Key assumptions that guided the process: Connected to Academics Most of these things are being done-focus on creating

capacity and resources on a larger scale Liberal Arts CORE change Need for common student experiences/reduce fracturing Organizing to serve all undergrads Creates culture of and institutionalizes collaboration around

student success

CARDINAL

STRIT

CH’S

SSC

KEY IMPLICATIONS

Control

Reorganization

Scope of Service

CORE revision

Location

PURPOSE

Student Success Center Purpose Statement:To provide dynamic student driven services and experiences designed to develop each student’s capacity to achieve academic success and discover their purpose.

YEAR 1 GOALSBy August 2014, the Student Success Center will create the appropriate infrastructure to increase communication, promote collaboration, and align resources, to meet student needs.

By August 2014, the Student Success Center will create a culture that is accessible and responsive to students and encourages visibility and engagement in the campus life of the undergraduate student population.

By August 2014, the Student Success Center will develop curricular and co-curricular supportive activities and programming with articulated student learning outcomes and identified assessment measures intended to promote students’ personal and academic success.

By August 2014, the Student Success Center will create and implement a Retention and Graduation Management Plan and tracking system in order to accomplish annual persistence, retention, and graduation goals for all Cardinal Stritch University students.

By August 2014, the Student Success Center will complete a 3-5 year strategic plan for the Student Success Center.

CHALLEN

GES &

OPPORTUNIT

IES

CHALLENGES

Changing Student Perceptions

Communicating with our stakeholders

Creating systems to work together

Defining roles

OPPORTUNITIES

Collaboration and Dialogue Led to two new pilots with grant funding

Increased Communication and Effectiveness within the Center

Better partnerships with faculty

Student Employment

Cross Training

New programs/ program enhancements

RELATI

ONSHIPS

THE WACRAO CONNECTION

A D M I S S I O N S

Communication Flows

New Student Registration Days

Orientation

Transfer student continuum

New program development and recruiting

Changes to placement testing requirements

Expanding articulation agreements

O F F I C E O F T H E R E G I S T R A R

Early Alert Systems

Retention Tracking and Reporting

Advising Continuum Referrals and Tracking

Expanding articulation agreements

Online Registration and daily processes

Strategic intervention processes

QUESTI

ON & A

NSWER