Student Satisfaction Survey - swccd.eduactually reflect the perceptions and attitudes under study. In the context of Student this Satisfaction survey study, reliability would be the

Southwestern Community College

Student Satisfaction Survey

Spring 2012

Office of Institutional Effectiveness Office of Institutional Research, Planning and Grants

Prepared by the Office of Institutional Effectiveness and Institutional Research, Planning and Grants

Linda Gilstrap, Dean of Institutional Effectiveness

Linda Hensley, Director of Institutional Research, Planning and Grants

David Wales, Senior Research Analyst

Anna Flores, Administrative Secretary

Student Satisfaction Survey Spring 2012

Table of Contents

Southwestern College Student Satisfaction Survey Background ..................................................................................................................................................... 1

Survey Analysis Description ...................................................................................................................................................... 1 Methodology ................................................................................................................................................... 1 Statistical Definitions ...................................................................................................................................... 2 Strengths and Weaknesses of Surveys ........................................................................................................... 3 Questions, Charts and Results Familiarity with Campus Services & Departments ........................................................................................... 4 Familiarity with Services/Departments Familiarity with Services/Departments: Question & Statistical Results .................................................. 5 Familiarity with Services/Departments: Charts ....................................................................................... 6 Student Support Services & Departments ........................................................................................................ 9 Admissions and Records Admission and Records: Questions & Charts ........................................................................................... 10 Statistical Results: Admission and Records .............................................................................................. 11 Financial Aid Financial Aid: Questions & Charts ............................................................................................................ 12 Statistical Results: Financial Aid ............................................................................................................... 14 Student Affairs Student Affairs: Questions & Charts ........................................................................................................ 16 Statistical Results: Student Affairs ............................................................................................................ 16 Transfer Center Transfer Center: Questions & Charts ....................................................................................................... 17 Statistical Results: Transfer Center .......................................................................................................... 18 EOPS/CARE EOPS/CARE: Questions & Charts .............................................................................................................. 20 Statistical Results: EOPS/CARE ................................................................................................................. 20 Academic Success Center Academic Success Center: Questions & Charts ........................................................................................ 21 Statistical Results: Academic Success Center ........................................................................................... 21 Associated Student Organization of Southwestern College (ASO) and Inter Club Council (ICC) Associated Student Organization of Southwestern College (ASO) and Inter Club Council (ICC): Questions & Charts ....................................................................................... 22 Statistical Results: Associated Student Organization of Southwestern College (ASO) and Inter Club Council (ICC) ....................................................................................................................... 23


Health Services Health Services: Questions & Charts ........................................................................................................ 25 Statistical Results: Health Services ........................................................................................................... 26 Women’s Resource Center Women’s Resource Center: Questions & Charts...................................................................................... 27 Statistical Results: Women’s Resource Center ......................................................................................... 27 Center for Technical Education and Career Success (CTECS) Center for Technical Education and Career Success: Questions & Charts ............................................... 28 Statistical Results: Center for Technical Education and Career Success .................................................. 29 Veterans Services Veterans Services: Questions & Charts .................................................................................................... 30 Statistical Results: Veterans Services ....................................................................................................... 31 Career center Career Center: Questions & Charts .......................................................................................................... 33 Statistical Results: Career Center ............................................................................................................. 34 Student Employment Services Student Employment Services: Questions & Charts ................................................................................ 35 Statistical Results: Student Employment Services ................................................................................... 36 Disability Support Services Disability Support Services: Questions & Charts ...................................................................................... 38 Statistical Results: Disability Support Services ......................................................................................... 39 Counseling Center Counseling Center: Questions & Charts ................................................................................................... 40 Statistical Results: Counseling Center ...................................................................................................... 41 Assessment Center/Prerequisites Center Assessment Center/Prerequisites Center: Questions & Charts ............................................................... 43 Statistical Results: Assessment Center/Prerequisites Center .................................................................. 43 Institutional Support Services & Departments ................................................................................................. 44 Custodial Services Custodial Services: Questions & Charts .................................................................................................... 45 Statistical Results: Custodial Services ....................................................................................................... 45 Grounds Department Grounds Department: Questions & Charts .............................................................................................. 46 Statistical Results: Grounds Department ................................................................................................. 46 Maintenance Department Maintenance Department: Questions & Charts ....................................................................................... 47 Statistical Results: Maintenance Department .......................................................................................... 47 Facilities Department Facilities Department: Questions & Charts .............................................................................................. 48 Statistical Results: Facilities Department ................................................................................................. 48 Food Services/Cafeteria


Food Services/Cafeteria: Questions & Charts .......................................................................................... 49 Statistical Results: Food Services/Cafeteria ............................................................................................. 50 Southwestern College Bookstore Southwestern College Bookstore: Questions & Charts ............................................................................ 51 Statistical Results: Southwestern College Bookstore ............................................................................... 51 Police Department Police Department: Questions & Charts .................................................................................................. 51 Statistical Results: Police Department ..................................................................................................... 53 College Cashiers Office College Cashiers Office: Questions & Charts ............................................................................................ 54 Statistical Results: College Cashiers Office ............................................................................................... 54 Supplemental Information ............................................................................................................................. 55 Your Schedule Your Schedule: Questions & Charts .......................................................................................................... 56 Statistical Results: Your Schedule ............................................................................................................. 56 Your Preferred Communication Method Your Preferred Communication Method: Questions & Charts ................................................................ 57 Statistical Results: Your Preferred Communication Method ................................................................... 57 Appendices ................................................................................................................................................... 58 Survey Question Summary .............................................................................................................................. 59 Southwestern College’s Student Satisfaction Survey ..................................................................................... 64


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Southwestern College Student Satisfaction Survey-Spring 2012

Background The Southwestern College Student Satisfaction survey was prepared by a committee comprised of faculty, staff, and administrators. It was administered using SurveyMonkey—a web-based open source survey software. The initial email inviting responses was sent out on February 16, 2012 with reminder emails to non-respondents sent out on February 29, 2012. The survey closed on March 8, 2012. A total of 19,367 invitations were sent out by email. One thousand, three hundred sixty-four (1,364) surveys were completed for a response rate of approximately seven percent (7%). One thousand, two hundred ten respondents (1,210) answered all of the questions, with the remaining respondents either partially or substantially completing the survey.

Survey Analysis Description

The Student Satisfaction survey makes use of several reporting techniques. Bar charts and the underlying counts (“frequencies”) used to generate these charts comprise the most prominent feature of this report. These bar charts represent the graphical analysis portion of this report and include summary data related to overall respondent counts, categorical frequencies and response percentages. This graphical analysis is supplemented by a numerical (“quantitative”) analysis of survey data composed of survey score averages, medians, modes and standard deviations. These measures can be found within the Statistical Summary tables found at the end of each question group. Moreover, when warranted, “yes” and “no” survey response frequencies and percentages are included as part of bar chart and Statistical Summary data totals.

Methodology

Together, these graphic and quantitative representations of survey data constitute a descriptive statistical analysis and convey the most salient features of the underlying information. An important component of this descriptive analysis is the Likert rating system associated with many of the question items found in the Student Satisfaction survey. With the exception of a single question related to familiarity with campus services and departments, all Likert item questions in the survey utilized a rating system associated with satisfaction levels:


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Survey Rating Scales Familiarity Level Satisfaction Level

Very Familiar = 5 Familiar = 4

Somewhat Familiar = 3 Not familiar = 2

N/A-Never heard of it = 1

Very Satisfied = 5 Satisfied = 4 Neutral = 3

Unsatisfied = 2 Very Unsatisfied = 1

The exception is found in the introductory survey question. In that instance, the scoring methodology is similar in structure to the satisfaction-level framework, but is now related to the level of familiarity with campus services and departments.

Statistical Definitions

For this report, each of the reported quantitative measures is computationally unique and defined by the following:

• Average score: The average score is computed as the sum of the rating scores divided by the total number of responses for each survey question.

• Median score: The median score is the middle value after scores are ordered from smallest to largest, or vice versa. Even and odd scores counts require distinct computational techniques. In the case of an odd count, the middle value is immediately apparent after data ordering. When the count is even, and after data ordering, the median is found by adding the middle two values and dividing by two.

• Mode: The mode is the value or category repeated most often in the survey data. • Response percent: The response percent is the percentage found by dividing the total

number of survey responses by the sum of both survey responses and non-responses. • Standard deviation: The standard deviation is a measure of the dispersion of the data

away from the average score. Standard deviations with a lower numerical value tend to indicate data nearer the average score, while higher values indicate data with a greater distance away from the average score.

Strengths and Weaknesses of Surveys

As a rule, surveys are often strong in terms of statistical reliability, but weak in terms of statistical validity. Statistical reliability is a reference to the degree a survey question will actually reflect the perceptions and attitudes under study. In the context of this Student Satisfaction survey study, reliability would be the extent to which each survey query has meaningfully captured student perceptions and attitudes—in other words, each question should mean the same thing to everyone taking the survey.

Statistical reliability is often a function of careful question structure and wording. Thus, reliability can be assured by simply refining queries until each is concise in terms of their meaning. Unfortunately, while surveys can be made more reliable through careful editing, surveys are sometimes prone to problems related to their underlying statistical validity. Validity


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is a reference to the extent a given survey question correctly measures the concept under study.

To ensure statistical validity, survey queries must include the appropriate survey benchmarks to assess what is being studied, and not something else. For example, within the Student Satisfaction survey, each item related to student familiarity with campus services and departments is clearly intended to measure “awareness.” It would be inappropriate to use this question to assess campus service or department needs—that is, as a needs assessment instrument.

The statistical results found in the following report are intended to represent a “campus snapshot” for the spring 2012 semester. Access to earlier Southwestern College Student Satisfaction Surveys is available from the Office of Institutional Effectiveness website under its Research Unit link.


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Familiarity with Campus Services & Departments

Students were queried in regard to their familiarity with 23 campus services and departments. Statistical results presented under the Familiarity with Student Services/Departments summary reflect two distinct measures. The first measure is comprised of the combined percentages associated with the “Very Familiar,” “Familiar” and “Somewhat Familiar” response categories. This sum of individual category percentages is used to create a Familiarity percentage index. The second measure is an average score of satisfaction levels. Average scores are based on a rating scale of Very Familiar = 5, Familiar = 4, Somewhat Familiar = 3, Not familiar = 2, N/A-Never heard of it = 1.

For the purpose of analysis, the choice of either the percentage index or average score would be appropriate for assessing student familiarity with campus services and departments.

• In order to ensure a valid comparison of campus services and departments, two major sub-groups were generated: (1) Student Services & Departments and (2) Institutional Support Services & Departments. This separation of service and departmental types permits a more concise analysis based on institutional role.

• It is important to note that both the percentage and average score indices for student familiarity does not represent a (preference) ranking of student satisfaction levels for a given service or department. Rather, these values should be viewed as the level of “awareness” associated with each campus service or department.

• An implicit assumption exists regarding student familiarity with Student Services & Departments. Global or open eligibility student services and departments would be expected to have higher familiarity indices; conversely, specialized or limited eligibility student services and departments should be expected to have a lower familiarity index.

Questions, Charts and Results Student Satisfaction Survey Spring 2012

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Familiarity with Services/Departments Question 1. Please indicate your familiarity with each of the following services/departments

offered at Southwestern College: • Admissions & Records • College Police • Health Services • Bookstore • Grounds • Maintenance • Career Center • EOPS/CARE • Outreach • Cashiering • Facilities • Service Learning • Counseling • Financial Aid • Veteran’s Services • Custodial • Student Affairs • Transfer Center • Disability Support

Services • Assessment/ Prerequisites

Center • Student Employment

Services • Associated Student

Organization (ASO) & Student Clubs

• Center for Technical Education(CTECS)/ Women’s Resource Center

• Food Services/ Cafeteria

Statistical Results: Student Services & Departments

Item Familiarity Average Score Admissions & Records 94.3% 4.1 Counseling 87.3% 4.0 Financial Aid 86.9% 4.0 Assessment/Prerequisites Center 83.0% 3.7 Career Center 73.7% 3.4 Transfer Center 66.6% 3.2 Health Services 63.1% 3.2 Student Employment Services 60.7% 3.1 EOPS/CARE 60.0% 3.1 Associated Student Organization (ASO) and Student Clubs 58.3% 3.0 Disability Support Services 53.9% 2.9 Veteran's Services 48.9% 2.8 Service Learning 48.6% 2.7 Outreach 36.4% 2.4 Center for Technical Education CTECS/Women’s Resource Center 31.8% 2.3

Statistical Results: Institutional Support Services & Departments Southwestern College Bookstore 96.3% 4.4 Food Services/Cafeteria 83.2% 3.8 Cashiering 79.5% 3.7 Facilities 78.9% 3.5 College Police 76.6% 3.4 Grounds 65.8% 3.2 Maintenance 53.3% 2.8 Custodial 45.9% 2.6 Scoring based on: Very Familiar=5, Familiar=4, Somewhat Familiar=3, Not familiar=2, N/A-Never heard of it=1 (Note: Student Affairs familiarity with services & departments data unavailable.)

Response Count: 1362 No Response: 2 Response Percent: 99.8%


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42.1%

33.9%

18.2%

5.3%0.4%

572 461 248 72 60.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%

Very Familiar Familiar Somewhat Familiar

Not Familiar N/A-Never heard of if

Admissions & Records

N=1359

8.1%

11.0%

17.2%

37.8%

25.8%

109 148 231 506 3460.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%



Outreach

N=1340

27.5%

32.5%

23.0%

13.3%

3.7%

373 440 312 180 500.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%



Assessment Prerequisites Center

N=1355

22.2%

27.1%

24.3% 23.4%

3.0%

300 366 328 315 400.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%



Career Center

N=1349

38.3%32.0%

17.0%11.8%

0.9%516 432 229 159 12

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%



Counseling

N=1348

7.6%9.1%

15.1%

37.5%

30.6%

103 122 204 506 4130.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%



Center for Technical Education CTECS Women’s Resource Center

N=1348

17.5% 14.6%

21.8%

36.8%

9.3%

237 197 294 497 1260.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%



Disability Support Services

N=1351

26.4%

15.0%18.6%

26.8%

13.2%

355 202 250 360 1770.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%



EOPS CARE

N=1344


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44.6%

25.7%

16.5%11.4%

1.7%602 347 223 154 23

0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%



Financial Aid

N=1349

18.5%

20.9% 23.7%

30.4%

6.5%

249 282 320 410 870.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%



Health Services

N=1348

12.6%14.3%

21.6%

34.3%

17.1%

170 193 291 462 2300.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%



Service Learning

N=1346

14.7%

17.1%

26.6%

32.3%

9.3%

198 230 358 436 1260.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%



Associated Student Organization (ASO) and Student Clubs

N=1348

16.6%

18.6%

25.6%

31.7%

7.6%

224 251 345 428 1020.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%



Student Employment Services

N=1350

19.8%21.0%

25.8%28.3%

5.0%

268 284 348 383 680.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%



Transfer Center

N=1351

14.9% 13.9%20.1%

39.6%

11.5%

199 186 270 531 1540.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%



Veteran's Services

N=1340

35.8%

27.2%

16.4% 15.3%

5.2%

485 368 222 207 710.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%



Cashiering

N=1353


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(Note: Student Affairs familiarity with services & departments chart unavailable.)

21.6%

26.6% 28.4%

19.7%

3.7%

292 360 384 267 500.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%



College Police

N=1353

8.0%

13.2%

24.7%

39.6%

14.4%

108 177 332 532 1940.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%



Custodial

N=1343

37.2%

28.2%

17.8%13.5%

3.3%

503 381 240 182 450.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%



Food Services/Cafeteria

N=1351

19.7%

22.5% 23.6%21.3%

12.9%

266 304 318 288 1740.0%

5.0%

10.0%

15.0%

20.0%

25.0%



Grounds

N=1350

10.5%

15.8%

27.0%

36.2%

10.5%

140 211 361 484 1410.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%



Maintenance

N=1337

22.5%

28.5%27.9%

15.6%

5.4%

304 384 377 211 730.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%



Facilities

N=1349

54.6%

30.8%

10.9%

3.1% 0.6%738 416 147 42 8

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%



Bookstore

N=1351


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Student Support Services & Departments

Student services and departments are ubiquitous aspects of campus life for students. Southwestern College student service/department are important resources for ensuring academic progress and achievement, the development of financial and economic well-being, in preparation for entry into campus life or transfer, and many other objectives. The Student Satisfaction Survey provides a means for individual services and department to assess program outcomes. The following charts and statistical results provide a broad assessment framework in relation to 16 of Southwestern College’s student service/departments.

• Survey items made use of Likert ratings for satisfaction levels (i.e. Very Satisfied = 5, Satisfied = 4, Neutral = 3, Unsatisfied = 2, and Very Unsatisfied = 1), Yes/No prompts, and multiple choice queries related to primary program and service offerings, or alternative options.

• Eleven (11) student service/departments utilized Likert ratings in some manner,

whether in combination with Yes/No prompts or multiple choice queries, or using all three survey formats. The student services and departments utilizing Likert satisfaction ratings prompts include Admissions and Records, Financial Aid, Transfer Center, Health Services, Women’s Resource Center, Center for Technical Education and Career Success (CTECS), Veterans Services, Career Center, Student Employment Services, Disability Support Services, and the Counseling Center.

• Five (5) student service/departments made use of Yes/No prompts, multiple choice queries, or a combination of the two. These student service/departments are Student Affairs, EOPS/CARE, Academic Success Center, Associated Student Organization of Southwestern College (ASO) and Inter Club Council (ICC), and the Assessment Center/Prerequisites Center.


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22.5%

28.5%27.9%

15.6%

5.4%

304 384 377 211 730.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%



Facilities

N=1349

39.7%40.8%

15.8%

2.0% 1.7%525 539 209 26 22

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%

Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

College Application

N=1321

37.6%38.7%

16.0%

4.5% 3.3%

497 512 212 59 430.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%


College Registration Process

N=1323

47.0%

37.0%

13.5%

1.0% 1.4%620 488 178 13 19

0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%


Student ID

N=1318

25.8%

30.5%

38.3%

3.3% 2.1%

339 400 502 43 280.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%


Transcript Request Service

N=1312

46.2%

33.8%

16.5%

1.7% 1.7%612 448 219 22 23

0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%


Student ID Process

N=1324

Admissions and Records Question 2. For each item listed below, please indicate your level of satisfaction:

• College Application • College Registration Process • Student ID • Transcript Request Service

Question 3. For each item listed below, please indicate your level of satisfaction with the timeliness of service. • Student ID Process • Transcript Evaluation Process • Transcript Service

heard of it


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Statistical Results: Admissions and Records

Item Response

Count No

Response Response Percent

Average Score

Median Score

Standard Deviation

Question 2-1. College Application 1321 43 97% 4.1 4 0.9

Question 2-2. College Registration Process 1323 41 97% 4.0 4 1.0

Question 2-3. Student ID 1318 46 97% 4.3 4 0.8

Question 2-4. Transcript Request Service 1312 52 96% 3.7 4 0.9

Question 3-1. Student ID Process 1324 40 97% 4.2 4 0.9

Question 3-2. Transcript Evaluation Process 1316 48 96% 3.6 3 1.0

Question 3-3. Transcript Service 1316 48 96% 3.6 4 1.0

Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1

22.2%

27.4%

42.2%

5.0% 3.2%

292 361 555 66 420.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%


Transcript Evaluation Process

N=1316

22.9%

27.7%

42.6%

4.7% 2.1%

302 364 560 62 280.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%


Transcript Service

N=1316


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72.2%

27.8%

946 3640.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

Yes No

Have you ever applied for Financial Aid at Southwestern College?

N=1310

54.0%

46.0%

704 60042.0%

44.0%

46.0%

48.0%

50.0%

52.0%

54.0%

56.0%

Yes No

Have you ever received Financial Aid while attending Southwestern College?

N=1304

68.5%

7.0%

24.5%

893 91 3190.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

Yes No Not Applicable

Do you believe receiving Financial Aid increased your ability to: Attend Southwestern College

N=1303

65.2%

9.2%

25.6%

836 118 3290.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%


Do you believe receiving Financial Aid increased your ability to: Succeed in your classes at Southwestern College

N=1283

Financial Aid Question 4. Have you ever applied for Financial Aid at Southwestern College? Question 5. Have you ever received Financial Aid while attending Southwestern College? Question 6. Do you believe receiving Financial Aid increased your ability to:

• Attend Southwestern College? • Succeed in your classes at Southwestern College? Question 7. Are you aware of the rights and responsibilities of a Financial Aid Student? Question 8. Have you used any of the Southwestern College Financial Aid Office's online services? Question 9. Based on your experience using online services provided by the Southwestern College Financial Aid

Office, please indicate your level of satisfaction with: • Amount of information provided • Accuracy of information provided • Timeliness of information • Helpfulness of staff • Timeliness of aid disbursements • Ease of application process • Overall quality of service


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57.6%

25.3%

17.1%

753 331 2230.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%


Are you aware of the rights and responsibilities of a Financial Aid Student?

N=1307

37.8%

62.2%

492 8090.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

Yes No

Have you used any of the Southwestern College Financial Aid Office's online services?

N=1301

32.9%

41.5%

16.7%

5.5% 3.5%

162 204 82 27 170.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%


Amount of information provided

N=492

30.9%

41.5%

17.9%

5.9% 3.9%

152 204 88 29 190.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%


Accuracy of information provided

N=492

26.6%

35.0%

23.9%

8.2% 6.3%

130 171 117 40 310.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%


Timeliness of information

N=489

28.2%

33.3%

22.5%

9.0% 7.0%

138 163 110 44 340.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%


Helpfulness of staff

N=489

22.2%

25.5%30.0%

12.3% 9.9%

108 124 146 60 480.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%


Timeliness of aid disbursements

N=486

30.1%

36.1%

22.1%

6.8% 4.9%

147 176 108 33 240.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%


Ease of application process

N=488


14 | P a g e

Statistical Results: Financial Aid

Item

Response Count

No Response

Response Percent

Percent “Yes”

Percent “No”

Percent N/A

Question 4. Have you ever applied for Financial Aid at Southwestern College?

1310 54 96% 72.2% 27.8% —

Question 5.

Have you ever received Financial Aid while attending Southwestern College?

1304 60 96% 54.0% 46.0% —

Question 6-1.

Do you believe receiving Financial Aid increased your ability to: Attend Southwestern College?

1303 61 96% 68.5% 7.0% 24.5%

Question 6-2.

Do you believe receiving Financial Aid increased your ability to: Succeed in your classes at Southwestern College?

1283 81 94% 65.2% 9.2% 25.6%

Question 7.

Are you aware of the rights and responsibilities of a Financial Aid Student?

1307 57 96% 57.6% 25.3% 17.1%

Question 8.

Have you used any of the Southwestern College Financial Aid Office's online services?

1301 63 95% 37.8% 65.2% —

29.1%

38.5%

20.7%

6.8% 4.9%

142 188 101 33 240.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%


Overall quality of service

N=488


15 | P a g e

Item

Response Count

No Response

Response Percent

Average Score

Median Score

Standard Deviation

Question 9-1. Amount of information provided 492 872 36% 3.9 4 1.0

Question 9-2. Accuracy of information provided 492 872 36% 3.9 4 1.0

Question 9-3. Timeliness of information 489 875 36% 3.7 4 1.1

Question 9-4. Helpfulness of staff 489 875 36% 3.7 4 1.2

Question 9-5. Timeliness of aid disbursements 486 878 36% 3.4 3 1.2

Question 9-6. Ease of application process 488 876 36% 3.8 4 1.1

Question 9-7. Overall quality of service 488 876 36% 3.8 4 1.1



16 | P a g e

Statistical Results: Student Affairs

Item

Response Count

No Response

Response Percent Mode Count Percent

Question 10. How did you learn about Southwestern College? 1275 89 93% Friends 663 52.0%

Question 11.

What was the most important factor for your attending Southwestern College?

1254 110 92% Financial 581 46.3%

52.0%44.5%

1.8%4.9%

32.7%

18.0%

663 568 23 62 417 2300.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

Friends Family Radio Print Ad High School Counselor

Other

How did you learn about Southwestern College? Please choose all that apply:

N=1275

17.1%

46.3%

12.5% 9.3%

42.3%

215 581 157 117 5310.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%

High School GPA

Financial High School counselor

SWC presentation at your high

school

Other

What was the most important factor for your attending Southwestern College? Please choose all that apply:

N=1254

Student Affairs Question 10. How did you learn about Southwestern College? Please choose all that apply:

• Friends • Family • Radio • Print Ad • High School Counselor • Other: (Please specify.)

Question 11. What was the most important factor for your attending Southwestern College? Please choose all that apply:

• High School GPA • Financial • High School Counselor • SWC presentation at your

high school • Other: (Please specify.)


17 | P a g e

26.0%

74.0%

328 9350.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

Yes No

Have you ever used any of the services provided by the Transfer Center?

N=1263

21.0%

79.0%

266 10030.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

Yes No

Did you participate in any of the workshops (Steps to Transfer, UC/CSU Application Review, etc.)?

N=1269

8.5%

91.5%

108 11580.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

Yes No

Did you participate in any of the university campus tours?

N=1266

16.8%

83.2%

212 10520.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

Yes No

Have you ever used the Transfer Center website www.swccd.edu/~transfer?

N=1264

34.8%

65.2%

420 7860.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

Yes No

Did you find the Transfer Center services helpful in meeting your educational goal or transfer goal?

N=1206

17.4%19.1%

56.3%

3.9% 3.2%

204 223 659 46 380.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%


Helpfulness of staff/Counselors

N=1170

Transfer Center Question 12. Have you ever used any of the services provided by the Transfer Center? Question 13. Did you participate in any of the workshops (Steps to Transfer, UC/CSU Application Review, etc.)? Question 14. Did you participate in any of the university campus tours? Question 15. Have you ever used the Transfer Center website www.swccd.edu/~transfer? Question 16. Did you find the Transfer Center services helpful in meeting your educational goal or transfer goal? Question 17. Based on your experience with the Transfer Center, please indicate your level of satisfaction with:

• Helpfulness of staff/Counselors • Your experience overall


18 | P a g e

Statistical Results: Transfer Center

Item

Response Count

No Response

Response Percent

Percent “Yes”

Percent “No”

Percent Total

Question 12.

Have you ever used any of the services provided by the Transfer Center?

1263 101 93% 26.0% 74.0% 100.0%

Question 13.

Did you participate in any of the workshops (Steps to Transfer, UC/CSU Application Review, etc.)?

1269 95 93% 21.0% 79.0% 100.0%

Question 14. Did you participate in any of the university campus tours?

1266 98 93% 8.5% 91.5% 100.0%

Question 15.

Have you ever used the Transfer Center website www.swccd.edu/~transfer?

1264 100 93% 16.8% 83.2% 100.0%

Question 16.

Did you find the Transfer Center services helpful in meeting your educational goal or transfer goal?

1206 158 88% 34.8% 65.2% 100.0%

15.4%

20.4%

58.1%

2.6% 3.6%

180 239 680 30 420.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%


Your experience overall

N=1171


19 | P a g e

Item

Response Count

No Response

Response Percent

Average Score

Median Score

Standard Deviation

Question 17-1. Helpfulness of staff/Counselors 1170 194 86% 3.4 3 0.9

Question 17-2. Your experience overall 1171 193 86% 3.4 3 0.9



20 | P a g e

Statistical Results: EOPS/CARE

Item

Response Count

No Response

Response Percent

Percent “Yes”

Percent “No”

Percent “Total”

Question 18.

Were you aware that there is an EOPS program at Southwestern College?

1250 114 92% 64.8% 35.2% 100.0%

Item Response

Count No

Response Response Percent Mode Count Percent

Question 19.

Which other student services programs have you utilized?

1241 123 91% Counseling Center 862 69.5%

64.8%

35.2%

810 4400.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

Yes No

Were you aware that there is an EOPS program at Southwestern College?

N=1250

69.5%

10.8%22.6% 22.4%

8.2%

862 134 280 278 1020.0%

10.0%20.0%30.0%40.0%50.0%60.0%70.0%80.0%

Counseling Center

Disabled Student Services

Transfer Center

None Other

Which other student services programs have you utilized? Please choose all that apply:

N=1241

EOPS/CARE Question 18. Were you aware that there is an EOPS program at Southwestern College? Question 19. Which other student services programs have you utilized? Please choose all that apply:

• Counseling Center • Disabled Student Services • Transfer Center • None • Other: (Please specify.)


21 | P a g e

Statistical Results: Academic Success Center

Item

Response Count

No Response


Question 20.

Which of the following Academic Success Center services have you utilized?

952 412 70% English Writing Center

479 50.3%

Academic Success Center service utilization list (greatest to least): “English Writing Center,” “Tutoring Services, Open Labs (Biology, Business, Child Development, CIS/CL, Language Conversation, Math/Science, Music and Nursing),” “Online Writing Lab (OWL),” “Workshops/Proctored Exams,” “Test Reviews” and “Other.”* *Other includes: “Computers,” “independent study or self-study,” “printers” and “copiers.”

50.3% 42.2% 43.2%

19.2%8.0% 9.5% 11.4%

479 402 411 183 76 90 1090.0%

10.0%20.0%30.0%40.0%50.0%60.0%

Which of the following Academic Success Center services have you utilized? Please choose all that apply:

N=952

Academic Success Center Question 20. Which of the following Academic Success Center services have you utilized? Please choose all that

apply: • English Writing Center • Tutoring Services • Online Writing Lab (OWL) • Open Labs (Biology, Business, Child Development, CIS/CL,

Language Conversation, Math/Science, Music, and Nursing.) • Test Reviews • Workshops/Proctored Exams • Other: (Please specify.)


22 | P a g e

7.4%

92.6%

91 11460.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

Yes No

Did you vote in the last ASO student election (April 2011)?

N=1237

0.5%

99.5%

6 12300.0%

20.0%

40.0%

60.0%

80.0%

100.0%

120.0%

Yes No

Did you run for an elected position during the last ASO student election (April 2011)?

N=1236

11.1%

88.9%

137 10960.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

Yes No

Have you ever attended an ASO event?

N=1233

20.0%

36.4% 37.1%

4.3% 2.1%

28 51 52 6 30.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%


Number of ASO events per semester

N=140

Associated Student Organization of Southwestern College (ASO) and Inter Club Council (ICC)

Question 21. Did you vote in the last ASO student election (April 2011)? Question 22. Did you run for an elected position during the last ASO student election (April 2011)? Question 23. Have you ever attended an ASO event? Question 24. Based on your experience with ASO events, please indicate your level of satisfaction with the:

• Number of ASO events per semester • Variety of ASO events per semester • Organization of ASO events • Promotion of ASO events

Question 25. Are you aware of clubs offered through the Associated Student Organization? Question 26. Do the clubs at Southwestern College meet your needs?


23 | P a g e

Statistical Results: Associated Student Organization of Southwestern College (ASO) and Inter Club Council (ICC)

Item

Response Count

No Response

Response Percent

Percent “Yes”

Percent “No”

Percent Total

Question 21. Did you vote in the last ASO student election (April 2011)?

1237 127 91% 7.4% 92.6% 100.0%

Question 22.

Did you run for an elected position during the last ASO student election (April 2011)?

1236 128 91% 0.5% 99.5% 100.0%

21.4%

34.3%38.6%

4.3% 1.4%30 48 54 6 2

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%


Variety of ASO events per semester

N=140

24.6%

30.4%

37.7%

5.1%2.2%

34 42 52 7 30.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%


Organization of ASO events

N=138

20.1%

25.9%

40.3%

10.1%

3.6%

28 36 56 14 50.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%


Promotion of ASO events

N=139

34.1%

65.9%

417 8070.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

Yes No

Are you aware of clubs offered through the Associated Student Organization?

N=1224

32.8%

67.2%

369 7550.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

Yes No

Do the clubs at Southwestern College meet your needs?

N=1124


24 | P a g e

Item

Response Count

No Response

Response Percent

Percent “Yes”

Percent “No”

Percent Total

Question 23. Have you ever attended an ASO event?

1233 131 90% 11.1% 88.9% 100.0%

Item

Response Count

No Response

Response Percent

Average Score

Median Score

Standard Deviation

Question 24-1. Number of ASO events per semester 140 1224 10% 3.7 4 0.9

Question 24-2. Variety of ASO events per semester 140 1224 10% 3.7 4 0.9

Item Response

Count No


Average Score

Median Score

Standard Deviation

Question 24-3. Organization of ASO events 138 1226 10% 3.7 4 1.0

Question 24-4. Promotion of ASO events 139 1225 10% 3.5 3 1.0

Item

Response Count

No Response

Response Percent

Percent “Yes”

Percent “No”

Percent Total

Question 25.

Are you aware of clubs offered through the Associated Student Organization?

1244 140 91% 34.1% 65.9% 100.0%

Question 26.

Do the clubs at Southwestern College meet your needs?

1124 240 82% 32.8% 67.2% 100.0%



25 | P a g e

27.9%

72.1%

342 8850.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

Yes No

Have you ever received services from the Health Services Office?

N=1227

60.1%

39.9%

203 1350.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

Yes No

Have you received any information from Health Services related to a healthy lifestyle?

N=338

54.4%

34.4%

9.5%

0.6% 1.1%190 120 33 2 4

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%



N=349

56.4%

29.5%

11.1%

1.8% 1.2%193 101 38 6 4

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%


Courteousness of staff

N=342

54.0%

32.8%

10.0%

1.8% 1.5%184 112 34 6 5

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%


Your overall experience

N=341

Health Services Question 27. Have you ever received services from the Health Services Office? Question 28. Have you received any information from Health Services related to a healthy lifestyle? Question 29. Based on your experience with the Southwestern College Health Services Office, please indicate your

level of satisfaction with: • Helpfulness of staff • Courteousness of staff • Your overall experience


26 | P a g e

Statistical Results: Health Services

Item

Response Count

No Response

Response Percent

Percent “Yes”

Percent “No”

Percent Total

Question 27. Have you ever received services from the Health Services Office?

1227 137 90% 27.9% 72.1% 100.0%

Question 28.

Have you received any information from Health Services related to a healthy lifestyle?

338 1026 25% 60.1% 39.9% 100.0%

Item

Response Count

No Response

Response Percent

Average Score

Median Score

Standard Deviation


Question 29-2. Courteousness of staff 342 1022 25% 4.4 5 0.8

Question 29-3. Your overall experience 341 1023 25% 4.4 5 0.8



27 | P a g e

Statistical Results: Women's Resource Center

Item

Response Count

No Response

Response Percent

Percent “Yes”

Percent “No”

Percent Total

Question 30. Have you utilized a service at the Women’s Resource Center?

1219 145 89% 5.2% 94.8% 100.0%

Item

Response Count

No Response

Response Percent

Average Score

Median Score

Standard Deviation





5.2%

94.8%

63 11560.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

Yes No

Have you utilized a service at the Women’s Resource Center?

N=1219

58.1%

24.3%

10.8%4.1% 2.7%

43 18 8 3 20.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%



N=74

58.1%

23.0%

14.9%

1.4%2.7%

43 17 11 1 20.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%



N=74

56.2%

24.7%

12.3%

2.7%4.1%

41 18 9 2 30.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%



N=73

Women's Resource Center Question 30. Have you utilized a service at the Women’s Resource Center? Question 31. Based on your experience with the Southwestern College Women’s Resource Center, please indicate

your level of satisfaction with: • Helpfulness of staff • Courteousness of staff • Your overall experience


28 | P a g e

3.7%

96.3%

45 11690.0%

20.0%

40.0%

60.0%

80.0%

100.0%

120.0%

Yes No

Have you used the services provided by CTECS?

N=1214

42.6%

24.6% 27.9%

1.6%3.3%

26 15 17 1 20.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%



N=61

41.7%

25.0% 28.3%

1.7%3.3%

25 15 17 1 20.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%



N=60

37.7%

26.2% 29.5%

3.3% 3.3%

23 16 18 2 20.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%



N=61

44.3%

24.6% 26.2%

1.6%3.3%

27 15 16 1 20.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%



N=61

Center for Technical Education and Career Success (CTECS) Question 32. Have you used the services provided by CTECS? Question 33. Based on your experience using services by the Southwestern College’s CTECS, please indicate your

level of satisfaction with: • Amount of information provided • Accuracy of information provided • Timeliness of information • Helpfulness of staff


29 | P a g e

Statistical Results: Center for Technical Education and Career Success (CTECS)

Item

Response Count

No Response

Response Percent

Percent “Yes”

Percent “No”

Percent Total

Question 32. Have you used the services provided by CTECS?

1214 150 89% 3.7% 96.3% 100.0%

Item

Response Count

No Response

Response Percent

Average Score

Median Score

Standard Deviation







30 | P a g e

9.3%

90.7%

114 11080.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

Yes No

Are you a veteran?

N=1222

43.3%

22.5% 23.3%

8.3%2.5%

52 27 28 10 30.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%



N=120

39.7%

28.1%

23.1%

7.4%1.7%

48 34 28 9 20.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%



N=121

39.5%

26.1%23.5%

7.6%3.4%

47 31 28 9 40.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%


Your overall experience

N=119

Veterans Services Question 34. Are you a veteran? Question 35. Based on your experience with the Southwestern College Veterans Services office, please indicate your


Question 36. Are you aware of the services offered at the Southwestern College Veterans Welcome Center? Question 37. Have you used services provided by the Veterans Welcome Center? Question 38. Based on your experience with the Southwestern College Veterans Welcome Center, please indicate

your level of satisfaction with: • Helpfulness of staff • Courteousness of staff • You experience overall


31 | P a g e

Statistical Results: Veterans Services

Item Response

Count No


Percent “Yes”

Percent “No”

Percent Total

Question 34. Are you a veteran? 1222 142 90% 9.3% 90.7% 100.0%

Item Response

Count No


Average Score

Median Score

Standard Deviation



Question 35-3. Your overall experience 119 1245 9% 3.9 4 1.1

57.0%

43.0%

69 520.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

Yes No

Are you aware of the services offered at the Southwestern College Veterans Welcome Center?

N=121

47.5%

52.5%

58 6445.0%

46.0%

47.0%

48.0%

49.0%

50.0%

51.0%

52.0%

53.0%

Yes No

Have you used services provided by the Veterans Welcome Center?

N=122

50.0%

31.7%

6.7%8.3%

3.3%

30 19 4 5 20.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%



N=60

48.3%

33.3%

6.7%8.3%

3.3%

29 20 4 5 20.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%



N=60

43.3%36.7%

6.7%10.0%

3.3%

26 22 4 6 20.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%



N=60


32 | P a g e

Item Response

Count No


Percent “Yes”

Percent “No”

Percent Total

Question 36.

Are you aware of the services offered at the Southwestern College Veterans Welcome Center?

121 1243 9% 57.0% 43.0% 100.0%

Item Response

Count No


Percent “Yes”

Percent “No”

Percent Total

Question 37.

Have you used services provided by the Veterans Welcome Center?

122 1242 9% 47.5% 52.5% 100.0%

Item Response

Count No


Average Score

Median Score

Standard Deviation

Question 38-1. Helpfulness of staff 60 1304 4% 4.2 4.5 1.1





33 | P a g e

32.0%

68.0%

390 8270.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

Yes No

Have you ever used any of the services provided by the Southwestern College Career Center?

N=1217

26.5%

73.5%

109 3030.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

Yes No

Did you participate in any of the career assessments (Choices, MBTI, Career Cruising)?

N=412

73.0%

27.0%

295 1090.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

Yes No

Did you find the Southwestern College Career Center services helpful in identifying your career or educational goals?

N=404

37.0%36.8%

20.9%

3.0% 2.3%

147 146 83 12 90.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%



N=397

36.7% 34.9%

23.0%

3.8% 1.5%145 138 91 15 6

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%



N=395

Career Center Question 39. Have you ever used any of the services provided by the Southwestern College Career Center? Question 40. Did you participate in any of the career assessments (Choices, MBTI, Career Cruising)? Question 41. Did you find the Southwestern College Career Center services helpful in identifying your career or

educational goals? Question 42. Based on your experience with the Southwestern College Career Center, please indicate your level of

satisfaction with: • Helpfulness of staff • Your experience overall


34 | P a g e

Statistical Results: Career Center

Item Response

Count No


Percent “Yes”

Percent “No”

Percent Total

Question 39.

Have you ever used any of the services provided by the Southwestern College Career Center?

1217 147 89% 32.0% 68.0% 100.0%

Question 40.

Did you participate in any of the career assessments (Choices, MBTI, Career Cruising)?

412 952 30% 26.5% 73.5% 100.0%

Question 41.

Did you find the Southwestern College Career Center services helpful in identifying your career or educational goals?

404 960 30% 73.0% 27.0% 100.0%

Item Response

Count No


Average Score

Median Score

Standard Deviation





35 | P a g e

22.8%

77.2%

278 9420.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

Yes No

Have you ever used any of the services provided by Southwestern College Student Employment Services?

N=1220

82.7%

10.8%6.5%

229 30 180.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

1-3 times 4-6 times 7 or more

How often each month do you use services provided by Southwestern College Student Employment Services?

N=277

20.6%

79.4%

59 2280.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

Yes No

Have you used the resume or interview assistance services provided by the Student Employment Services?

N=287

48.4%

51.6%

138 14746.0%

47.0%

48.0%

49.0%

50.0%

51.0%

52.0%

Yes No

Have you used the Student Employment Services website?

N=285

Student Employment Services Question 43. Have you ever used any of the services provided by Southwestern College Student Employment

Services? Question 44. How often each month do you use services provided by Southwestern College Student Employment

Services? • 1-3 times • 4-6 times • 7 or more times

Question 45. Have you used the resume or interview assistance services provided by the Student Employment Services?

Question 46. Have you used the Student Employment Services website? Question 47. Based on your experience with Student Employment Services, please indicate your level of



36 | P a g e

Statistical Results: Student Employment Services

Item Response

Count No


Percent “Yes”

Percent “No”

Percent Total

Question 43.

Have you ever used any of the services provided by Southwestern College Student Employment Services?

1220 144 89% 22.8% 77.2% 100.0%

Item Response

Count No


Question 44.

How often each month do you use services provided by Southwestern College Student Employment Services?

277 1087 17% 1-3 times 229 82.7%

Item Response

Count No


Percent “Yes”

Percent “No”

Percent Total

Question 45.

Have you used the resume or interview assistance services provided by the Student Employment Services?

287 1077 21% 20.6% 79.4% 100.0%

Question 46. Have you used the Student Employment Services website?

285 1079 21% 48.4% 51.6% 100.0%

41.3% 37.5%

17.3%

2.5% 1.4%117 106 49 7 4

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%



N=283

38.7%38.7%

16.7%

4.3% 1.8%109 109 47 12 5

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%



N=282


37 | P a g e

Item Response

Count No


Average Score

Median Score

Standard Deviation





38 | P a g e

57.2%

42.8%

702 5250.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

Yes No

Are you aware of Southwestern College’s Disability Support Services?

N=1227

10.2%

89.8%

125 10950.0%

10.0%20.0%30.0%40.0%50.0%60.0%70.0%80.0%90.0%

100.0%

Yes No

Have you ever used any of the services provided by the Southwestern College’s Disability Support Services?

N=1220

63.6%

21.2%

11.4%

1.5% 2.3%84 28 15 2 3

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%



N=132

64.1%

24.4%

7.6%1.5% 2.3%

84 32 10 2 30.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%



N=131

61.5%

20.8%

11.5%3.8% 2.3%

80 27 15 5 30.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%



N=130

60.0%

23.8%

10.8%

1.5%3.8%

78 31 14 2 50.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%



N=130

Disability Support Services Question 48. Are you aware of Southwestern College’s Disability Support Services?

Question 49. Have you ever used any of the services provided by the Southwestern College’s Disability Support Services?

Question 50. Based on your experience with the Southwestern College’s Disability Support Services office, please indicate your level of satisfaction with:

• Helpfulness of staff • Courteousness of staff • Amount of information provided • Accuracy of information provided • Timeliness of information • Your experience overall


39 | P a g e

Statistical Results: Disability Support Services

Item Response

Count No


Percent “Yes”

Percent “No”

Percent Total

Question 48.

Are you aware of Southwestern College’s Disability Support Services?

1227 137 90% 57.2% 42.8% 100.0%

Question 49.

Have you ever used any of the services provided by the Southwestern College’s Disability Support Services?

1220 144 89% 10.2% 89.8% 100.0%

Item

Response Count

No Response

Response Percent

Average Score

Median Score

Standard Deviation








57.3%

24.4%

12.2%

2.3%3.8%

75 32 16 3 50.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%



N=131

59.1%

25.0%

10.6%

1.5%3.8%

78 33 14 2 50.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%



N=132


40 | P a g e

92.8%

12.8% 17.6%8.8%

116 16 22 110.0%

20.0%

40.0%

60.0%

80.0%

100.0%

Chula Vista National City San Ysidro Otay Mesa

Have you ever used any of the services provided by the Southwestern College Counseling Center? If so, which locations have you accessed? Please choose all that apply:

N=125

85.2%

14.8%

109 190.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

Yes No

Were your counseling needs met?

N=128

50.8%

7.6%

41.7%

67 10 550.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

Yes – I attended an in person traditional

student orientation

Yes – I completed an online student

orientation

No

In your first semester at Southwestern College, did you attend an orientation to college?

N=132

56.9%

43.1%

70 530.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

Yes No

Did you review information on any of the following topics in the Orientation Session? College resources

N=123

Counseling Center Question 51. Have you ever used any of the services provided by the Southwestern College Counseling Center? If so,

which locations have you accessed? Please choose all that apply: • Helpfulness of staff • Courteousness of staff • Amount of information provided • Accuracy of information provided • Timeliness of information • Your experience overall

Question 52. Were your counseling needs met? Question 53. In your first semester at Southwestern College, did you attend an orientation to college? Question 54. Did you review information on any of the following topics in the Orientation Session?

• College resources • Student success characteristics

• An overview of your educational options

Question 55. Did you schedule and attend an individual counseling appointment with a college counselor? Question 56. Based on your experience with the Counseling Center at the Chula Vista campus, please indicate your

level of satisfaction with: • Front desk staff • Counselors at Walk-in

service • Counselors in appointment

session


41 | P a g e

Statistical Results: Counseling Center

Item

Response Count

No Response


Question 51.

Have you ever used any of the services provided by the Southwestern College Counseling Center? If so, which locations have you accessed?

125 1239 9% Chula Vista 116 92.8%

48.8%

51.2%

60 6347.5%

48.0%

48.5%

49.0%

49.5%

50.0%

50.5%

51.0%

51.5%

Yes No

Did you review information on any of the following topics in the Orientation Session? Student success characteristics

N=123

50.4%

49.6%

61 6049.0%

49.2%

49.4%

49.6%

49.8%

50.0%

50.2%

50.4%

50.6%

Yes No

Did you review information on any of the following topics in the Orientation Session? An overview of your educational options

N=121

87.6%

12.4%

113 160.0%

10.0%20.0%30.0%40.0%50.0%60.0%70.0%80.0%90.0%

100.0%

Yes No

Did you schedule and attend an individual counseling appointment with a college counselor?

N=129

34.9% 32.6%

19.4%

4.7%

8.5%

45 42 25 6 110.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%


Front desk staff

N=129

33.6%27.3%

26.6%

3.9%

8.6%

43 35 34 5 110.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%


Counselors at Walk-in service

N=128

47.6%

27.0%

17.5%

1.6%

6.3%

60 34 22 2 80.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%


Counselors in appointment session

N=126


42 | P a g e

Item Response

Count No


Percent “Yes”

Percent “No”

Percent Total

Question 52. Were your counseling needs met? 128 1236 9% 85.2% 14.8% 100.0%

Item Response

Count No


Question 53.

In your first semester at Southwestern College, did you attend an orientation to college?

132 1232 10%

Yes, I attended

an in-person…

67 50.8%

Item Response

Count No


Percent “Yes”

Percent “No”

Percent Total

Question 54-1.

Did you review information on any of the following topics in the Orientation Session? College resources.

123 1241 9% 56.9% 43.1% 100.0%

Question 54-2.

Did you review information on any of the following topics in the Orientation Session? Student success characteristics.

123 1241 9% 48.8% 51.2% 100.0%

Question 54-3.

Did you review information on any of the following topics in the Orientation Session? An overview of your educational options.

121 1243 9% 50.4% 49.6% 100.0%

Question 55.

Did you schedule and attend an individual counseling appointment with a college counselor?

129 1235 9% 87.6% 12.4% 100.0%

Item

Response Count

No Response

Response Percent

Average Score

Median Score

Standard Deviation

Question 56-1. Front desk staff 129 1235 9% 3.8 4 1.2

Question 56-2. Counselors at Walk-in service 128 1236 9% 3.7 4 1.2

Question 56-3. Counselors in appointment session 126 1238 9% 4.1 4 1.1



43 | P a g e

Statistical Results: Assessment Center/Prerequisites Center

Item

Response Count

No Response

Response Percent

Percent “Yes”

Percent “No”

Percent Total

Question 57.

Did you take one or more assessment tests at Southwestern College during your first semester?

1218 146 89% 69.5% 30.5% 100.0%

Question 58.

Do you clearly understand how to select courses based on assessment information and your educational goals?

1213 151 89% 81.9% 18.1% 100.0%

69.5%

30.5%

846 3720.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

Yes No

Did you take one or more assessment tests at Southwestern College during your first semester?

N=1218

81.9%

18.1%

994 2190.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

Yes No

Do you clearly understand how to select courses based on assessment information and your educational goals?

N=1213

Assessment Center/Prerequisites Center Question 57. Did you take one or more assessment tests at Southwestern College during your first semester? Question 58. Do you clearly understand how to select courses based on assessment information and your

educational goals?


44 | P a g e

Institutional Support Services & Departments

Institutional support services and departments sustain the Southwestern College’s working and academic environment by providing food services, books, security, maintaining the cleanliness and appearance of the campus, and many other services for students, staff, and faculty.

• All institutional support service/departments integrated Likert ratings into their survey queries using the following satisfaction level framework: Very Satisfied = 5, Satisfied = 4, Neutral = 3, Unsatisfied = 2, and Very Unsatisfied = 1.

• The Police Department included additional survey item options, including a multiple choice response portion and an open-ended response related to “ways you had contact with the Campus Police.”


45 | P a g e

Statistical Results: Custodial Services

Item

Response Count

No Response

Response Percent

Average Score

Median Score

Standard Deviation


Question 59-2. Cleanliness of classrooms/labs 1200 164 88% 4.0 4 0.9

Question 59-3. Overall condition of classroom/labs 1200 164 88% 3.9 4 0.9

Question 59-4. Level of supplies in the restrooms 1199 165 88% 3.7 4 1.1


28.9%

33.4% 34.0%

2.2% 1.5%345 399 406 26 18

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%



N=1194

32.5%

39.7%

21.3%

4.7% 1.8%390 476 256 56 22

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%


Cleanliness of classrooms/labs

N=1200

31.2%

40.4%

22.5%

3.8% 2.1%

374 485 270 46 250.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%


Overall condition of classroom/labs

N=1200

25.2%

34.6%

26.9%

8.8%4.5%

302 415 323 105 540.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%


Level of supplies in the restrooms

N=1199

Custodial Services Question 59. Based on your experience with Custodial Services, please indicate your level of satisfaction with the:

• Courteousness of staff • Cleanliness of classroom\labs • Overall condition of classroom\labs • Level of supplies in the restrooms


46 | P a g e

Statistical Results: Grounds Department

Item

Response Count

No Response

Response Percent

Average Score

Median Score

Standard Deviation


Question 60-2. Number of exterior trash receptacles 1176 188 86% 3.9 4 0.9

Question 60-3. Emptying cycle of exterior trash receptacles

1174 190 86% 4.0 4 0.9

Question 60-4. College landscape 1171 193 86% 4.2 4 0.9


29.7%

34.0%33.3%

1.9% 1.1%348 399 391 22 13

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%



N=1173

30.3%

41.2%

22.8%

4.3% 1.4%356 485 268 51 16

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%


Number of exterior trash receptacles

N=1176

31.3%

40.5%

23.8%

3.3% 1.2%367 475 279 39 14

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%


Emptying cycle of exterior trash receptacles

N=1174

42.4%36.3%

19.3%

0.9% 1.1%496 425 226 11 13

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%


College landscape

N=1171

Grounds Department Question 60. Based on your experience with the Grounds Department, please indicate your level of satisfaction

with the: • Courteousness of staff • Number of exterior trash receptacles • Emptying cycle of exterior trash receptacles • College landscape


47 | P a g e

Statistical Results: Maintenance Department

Item

Response Count

No Response

Response Percent

Average Score

Median Score

Standard Deviation


Question 61-2. Timeliness of classroom repairs 1188 176 87% 3.8 4 1.0


31.0%31.6%

35.3%

1.2% 0.9%368 375 419 14 11

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%



N=1187

27.5%

30.6%35.9%

4.0% 1.9%

327 364 426 48 230.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%


Timeliness of classroom repairs

N=1188

Maintenance Department Question 61. Based on your experience with the Maintenance Department, please indicate your level of

satisfaction with the: • Courteousness of staff • Timeliness of classroom repairs


48 | P a g e

Statistical Results: Facilities Department

Item Response

Count No


Average Score

Median Score

Standard Deviation

Question 62-1.

Ability of new buildings, classrooms and labs to accommodate your educational needs

1205 159 88% 4.0 4 0.9

Question 62-2. Comfort of classroom furnishings 1206 158 88% 3.7 4 1.0

Question 62-3. Condition of classroom furnishings 1202 162 88% 3.7 4 1.0

Question 62-4. Promptness with which safety hazards are removed

1197 167 88% 3.8 4 0.9


31.2%

40.5%

23.7%

2.9% 1.7%376 488 286 35 20

0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%


Ability of new buildings, classrooms and labs to accommodate your educational needs

N=1205

24.7%

38.6%

23.8%

10.0%

2.9%

298 465 287 121 350.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%


Comfort of classroom furnishings

N=1206

24.7%

38.4%

25.5%

8.7%2.7%

297 462 306 104 330.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%


Condition of classroom furnishings

N=1202

27.4%

35.8%

32.7%

2.4% 1.7%328 428 392 29 20

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%


Promptness with which safety hazards are removed

N=1197

Facilities Department Question 62. Based on your experience with the Facilities Department, please indicate your level of satisfaction with the:

• Comfort of classroom furnishings • Condition of classroom furnishings • Ability of new buildings, classrooms and labs

to accommodate your educational needs • Promptness with which safety hazards are

removed


49 | P a g e

36.8% 34.2%

25.8%

2.2% 1.1%435 404 305 26 13

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%


Friendliness of staff

N=1183

36.9% 33.6%

26.3%

2.3% 0.9%435 396 310 27 11

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%



N=1179

27.4%

32.8%32.7%

4.7% 2.4%

323 387 386 55 280.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%


Selection of cold food choices

N=1179

28.3%

32.1%31.4%

5.3% 3.0%

333 378 370 62 350.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%


Selection of hot food choices

N=1178

32.1%33.8%

30.5%

2.6% 1.0%377 397 359 31 12

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%


Cleanliness of food service area

N=1176

29.1%

31.4% 34.1%

3.6% 2.0%

342 369 401 42 230.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%


Food inventory levels

N=1177

Food Services/Cafeteria Question 63. Based on your experience with Food Services, please indicate your level of satisfaction with the:

• Friendliness of staff

• Courteousness of staff

• Food inventory levels

• Wait levels

• Selection of cold food choices

• Selection of hot food choices

• Cleanliness of food service area

• Price


50 | P a g e

Statistical Results: Food Services/Cafeteria

Item

Response Count

No Response

Response Percent

Average Score

Median Score

Standard Deviation

Question 63-1. Friendliness of staff 1183 181 87% 4.0 4 0.9


Question 63-3. Selection of cold food choices 1179 185 86% 3.8 4 1.0

Question 63-4. Selection of hot food choices 1178 186 86% 3.8 4 1.0

Question 63-5. Cleanliness of food service area 1176 188 86% 3.9 4 0.9

Question 63-6. Food inventory levels 1177 187 86% 3.8 4 1.0

Question 63-7. Wait time 1178 186 86% 3.8 4 1.0

Question 63-8. Prices 1176 188 86% 3.3 3 1.1


25.7%

34.9%32.8%

4.6% 2.0%

303 411 386 54 240.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%


Wait time

N=1178

15.5%

25.3%

38.9%

13.3%

7.1%

182 297 457 156 840.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%


Prices

N=1176


51 | P a g e

Statistical Results: Southwestern College Bookstore

Item

Response Count

No Response

Response Percent

Average Score

Median Score

Standard Deviation


Question 64-2. Staff knowledge about textbook selection 1197 167 88% 4.2 4 0.9

Question 64-3. Staff knowledge about product information 1197 167 88% 4.1 4 0.9

Question 64-4. Cleanliness of store 1194 170 88% 4.3 4 0.8


45.3%37.3%

14.2%

1.8% 1.3%543 447 170 22 16

0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%



N=1198

42.7%36.3%

17.5%

2.5% 1.1%511 434 209 30 13

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%


Staff knowledge about textbook selection

N=1197

41.0%36.0%

18.5%

3.3% 1.3%491 431 221 39 15

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%


Staff knowledge about product information

N=1197

45.8%38.9%

12.9%

1.5% 0.8%547 465 154 18 10

0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%


Cleanliness of store

N=1194

Southwestern College Bookstore Question 64. Based on your experience with the Southwestern College Bookstore, please indicate your level of

satisfaction with the: • Courteousness of staff • Staff knowledge about textbook selection • Staff knowledge about product information • Cleanliness of store


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67.9%

27.6%

3.7% 0.9%818 332 44 11

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

None 1-2 times 3-4 times 5+ times

How many times have you had contact with the Campus Police department?

N=1205

20.7%1.7% 3.2% 1.3% 0.4%

8.3% 3.7% 9.8%

61.1%

6.2%

230 19 36 14 4 92 41 109 678 690.0%

10.0%20.0%30.0%40.0%50.0%60.0%70.0%

Please select which ways you had contact with the Campus Police. Please choose all that apply:

N=1110

24.9% 22.5%

47.5%

2.7% 2.4%

278 252 531 30 270.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%



N=1118

24.7% 23.0%

46.5%

3.4% 2.4%

275 257 518 38 270.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%



N=1115

Police Department Question 65. How many times have you had contact with the Campus Police department?

• None • 1-2 times • 3-4 times • 5+ times

Question 66. Please select which ways you had contact with the Campus Police. Please choose all that apply: • Parking violations • Victim of a crime • Reported a crime • Witnessed a crime • Casual encounter • Other: (Please specify.) • Traffic stop • Suspected or charged with

a crime • Service oriented (i.e. escort,

lost property lockout, etc.) • No contact with Campus Police

Question 67. Based on your experience with the College Police Department, please indicate your level of satisfaction with:

• Helpfulness of staff • Courteousness of staff • Your experience overall


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Statistical Results: Police Department

Item Response

Count No


Question 65.

How many times have you had contact with the Campus Police department?

1205 159 88% None 818 67.9%

Question 66.

Please select which ways you had contact with the Campus Police.

1110 254 81%

No contact

with Campus Police

678 61.1%

Campus Police contact reason list (greatest to least): “No contact with Campus Police,” “Parking violations,” “Service oriented (i.e. escort, lost property, lockout, etc.),” “Casual encounter,” “Other,”* “Traffic stop,” “Reported a crime,” “Victim of a crime,” “Witnessed a crime,” “Suspected or charged with a crime.” *Other includes: “Lost: phone, item, etc.,” “parking machine (or parking meter) issue,” “vehicular (or parking lot) accident” and “forgotten item in classroom.”

Item Response

Count No


Average Score

Median Score

Standard Deviation





23.9% 22.4%

47.3%

3.2% 3.1%

266 249 526 36 350.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%



N=1112


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Statistical Results: College Cashiers Office

Item Response

Count No


Average Score

Median Score

Standard Deviation

Question 68-1. Friendliness and courteousness of staff

1188 176 87% 3.9 4 1.0

Question 68-2.

Staff's efficiency in processing transactions accurately

1187 177 87% 4.0 4 1.0

Question 68-3. Staff's knowledge about student services and policies

1186 178 87% 3.9 4 1.0


31.3%

39.1%

21.7%

6.0%1.9%

372 464 258 71 230.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%


Friendliness and courteousness of staff

N=1188

33.4%

40.4%

19.5%

4.1% 2.5%

397 479 232 49 300.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%


Staff's efficiency in processing transactions accurately

N=1187

31.2%

37.0%

24.0%

5.1% 2.7%

370 439 285 60 320.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%


Staff's knowledge about student services and policies

N=1186

College Cashiers Office Question 68. Based on your experience with the College Cashier's Office, please indicate your level of satisfaction

with the: • Friendliness of

courteousness of staff • Staff’s efficiency in

processing transaction accurately

• Staff’s knowledge about student services and policies


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Supplemental Information

The supplemental queries, related to “Your Schedule” and “Your Preferred Communication Method,” provide an informal means for ascertaining the most common class scheduling patterns and communication media used by Southwestern College students.

• Among respondents, a substantial number take classes in the morning, or during the morning/afternoon period. However, the relative proportion of responses related to class scheduling may or may not reflect the general student population.

• For those interested in information surrounding Southwestern College class scheduling patterns, the California Community College Chancellor Office (CCCCO) Data Mart website at http://datamart.cccco.edu/Students/Default.aspx furnishes additional data.

http://datamart.cccco.edu/Students/Default.aspx


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Statistical Results: Your Schedule

Item Response

Count No


Question 69. The majority of my classes are: 1204 160 88% Morning/

Afternoon 483 40.1%

Time of day schedule list (greatest to least): “Morning\Afternoon,” “Morning,” “Evening,” “Afternoon\Evening,” “Online (anytime),” and “Weekend.”

21.4%

40.1%

15.0% 15.1%

0.3%8.1%

258 483 180 182 4 970.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%

The majority of my classes are:

N=1204

Your Schedule Question 69. The majority of my classes are:

• Morning • Morning/Afternoon • Afternoon/Evening • Evening • Weekend • Online (Anytime)


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Statistical Results: Your Preferred Communication Method

Item Response

Count No


Question 70.

Please indicate the communication method that you prefer for social and business networking.

1200 164 88% Email 1144 95.3%

List of preferred communication method (greatest to least): “Email,” “Facebook,” Mobile Phone,” “Smart Phone,” “Twitter,” “Other,”* and “Tablet.” *Other includes: “Face-to-face” and “house phone.”

95.3%

5.8%

31.5% 28.3%17.4%

3.4% 4.1%1144 69 378 340 209 41 49

0.0%

20.0%

40.0%

60.0%

80.0%

100.0%

120.0%

Email Twitter Facebook Mobile Phone

Smart Phone

Tablet Other

Please indicate the communication method that you prefer for social and business networking. Please choose all that apply:

N=1200

Your Preferred Communication Method Question 70. Please indicate the communication method that you prefer for social and business networking.

Please choose all that apply: • Email • Twitter • Facebook • Mobile phone • Smart phone • Tablet • Other: (Please specify.)


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Appendices

In order to facilitate question comparisons, a summary chart of Student Satisfaction Survey query items is provided. The first portion of the appendix contains an ordered survey question summary reflecting query item content and selection options. The latter portion of the appendix is the copy of the original survey items (presented in its entirety) and in the format as it appeared during its implementation period on the SurveyMonkey survey platform.

• Eleven (11) of the sixteen student service/department queries within the Student Satisfaction Survey utilized Likert ratings in relation to satisfaction levels (i.e. Very Satisfied, Satisfied, Neutral, Unsatisfied, and Very Unsatisfied Very Satisfied = 5, Satisfied = 4, Neutral = 3, Unsatisfied = 2, and Very Unsatisfied = 1).

• The eleven student service/departments incorporating Likert ratings are the following: Admissions and Records, Financial Aid, Transfer Center, Health Services, Women’s Resource Center, Center for Technical Education and Career Success (CTECS), Veterans Services, Career Center, Student Employment Services, Disability Support Services, and the Counseling Center. However, Yes/No and multiple choice queries related to program and service utilization are also found within several student service/department survey items.

• Five (5) of the sixteen student service/department queries did not incorporate a Likert

rating framework. Instead, a Yes/No survey format, a multiple choice query related to program utilization, or a combination of the two survey response types was used. These student service/departments are: Student Affairs, EOPS/CARE, Academic Success Center, Associated Student Organization of Southwestern College (ASO) and Inter Club Council (ICC), and the Assessment Center/Prerequisites Center.

• All institutional support services integrated Likert ratings in their respective survey queries—only the Police Department included additional survey items.

Appendix Student Satisfaction Survey Spring 2012

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Survey Question Summary Familiarity with Services/Departments

Question 1. Please indicate your familiarity with each of the following services/departments offered at Southwestern College:

• Admissions & Records • College Police • Health Services • Bookstore • Disability Support Services • Maintenance • Career Center • EOPS/CARE • Outreach • Cashiering • Facilities • Service Learning • Counseling • Financial Aid • Veteran’s Services • Custodial • Food Services/Cafeteria • Transfer Center • Grounds • Student Affairs • Student Employment Services • Associated Student

Organization (ASO) & Student Clubs

• Center for Technical Education (CTECS)/Women’s Resource Center

• Assessment/ Prerequisites Center

Admissions and Records Question 2. For each item listed below, please indicate your level of satisfaction:

• College Application • College Registration Process • Student ID • Transcript Request Service

Question 3. For each item listed below, please indicate your level of satisfaction with the timeliness of service. • Student ID Process • Transcript Evaluation Process • Transcript Service

Financial Aid Question 4. Have you ever applied for Financial Aid at Southwestern College? Question 5. Have you ever received Financial Aid while attending Southwestern College? Question 6. Do you believe receiving Financial Aid increased your ability to:

• Attend Southwestern College? • Succeed in your classes at Southwestern College? Question 7. Are you aware of the rights and responsibilities of a Financial Aid Student? Question 8. Have you used any of the Southwestern College Financial Aid Office's online services? Question 9. Based on your experience using online services provided by the Southwestern College Financial Aid

Office, please indicate your level of satisfaction with: • Amount of information provided • Accuracy of information provided • Timeliness of information • Helpfulness of staff • Timeliness of aid disbursements • Ease of application process • Overall quality of service

Student Affairs Question 10. How did you learn about Southwestern College? Please choose all that apply:

• Friends • Family • Radio • Print Ad • High School Counselor • Other: (Please specify.)

Question 11. What was the most important factor for your attending Southwestern College? Please choose all that apply:

• High School GPA • Financial • High School Counselor • SWC presentation at your

high school • Other: (Please specify.)


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Transfer Center Question 12. Have you ever used any of the services provided by the Transfer Center? Question 13. Did you participate in any of the workshops (Steps to Transfer, UC/CSU Application Review, etc.)? Question 14. Did you participate in any of the university campus tours? Question 15. Have you ever used the Transfer Center website www.swccd.edu/~transfer? Question 16. Did you find the Transfer Center services helpful in meeting your educational goal or transfer goal? Question 17. Based on your experience with the Transfer Center, please indicate your level of satisfaction with:

• Helpfulness of staff/Counselors • Your experience overall

EOPS/CARE Question 18. Were you aware that there is an EOPS program at Southwestern College? Question 19. Which other student services programs have you utilized? Please choose all that apply:

• Counseling Center • Disabled Student Services • Transfer Center • None • Other: (Please specify.)

Academic Success Center Question 20. Which of the following Academic Success Center services have you utilized? Please choose all that

apply: • English Writing Center • Tutoring Services • Online Writing Lab (OWL) • Open Labs (Biology, Business, Child Development, CIS/CL,

Language Conversation, Math/Science, Music, and Nursing.) • Test Reviews • Workshops/Proctored Exams • Other: (Please specify.)

Associated Student Organization of Southwestern College (ASO) and Inter Club Council (ICC) Question 21. Did you vote in the last ASO student election (April 2011)? Question 22. Did you run for an elected position during the last ASO student election (April 2011)? Question 23. Have you ever attended an ASO event? Question 24. Based on your experience with ASO events, please indicate your level of satisfaction with the:

• Number of ASO events per semester • Variety of ASO events per semester • Organization of ASO events • Promotion of ASO events

Question 25. Are you aware of clubs offered through the Associated Student Organization? Question 26. Do the clubs at Southwestern College meet your needs?

Health Services Question 27. Have you ever received services from the Health Services Office? Question 28. Have you received any information from Health Services related to a healthy lifestyle? Question 29. Based on your experience with the Southwestern College Health Services Office, please indicate your


Women's Resource Center Question 30. Have you utilized a service at the Women’s Resource Center? Question 31. Based on your experience with the Southwestern College Women’s Resource Center, please indicate



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Center for Technical Education and Career Success (CTECS) Question 32. Have you used the services provided by CTECS? Question 33. Based on your experience using services by the Southwestern College’s CTECS, please indicate your

level of satisfaction with: • Amount of information provided • Accuracy of information provided • Timeliness of information • Helpfulness of staff

Veterans Services Question 34. Are you a veteran? Question 35. Based on your experience with the Southwestern College Veterans Services office, please indicate


Question 36. Are you aware of the services offered at the Southwestern College Veterans Welcome Center? Question 37. Have you used services provided by the Veterans Welcome Center? Question 38. Based on your experience with the Southwestern College Veterans Welcome Center, please indicate

your level of satisfaction with: • Helpfulness of staff • Courteousness of staff • You experience overall

Career Center Question 39. Have you ever used any of the services provided by the Southwestern College Career Center? Question 40. Did you participate in any of the career assessments (Choices, MBTI, Career Cruising)? Question 41. Did you find the Southwestern College Career Center services helpful in identifying your career or

educational goals? Question 42. Based on your experience with the Southwestern College Career Center, please indicate your level of


Student Employment Services Question 43. Have you ever used any of the services provided by Southwestern College Student Employment

Services? Question 44. How often each month do you use services provided by Southwestern College Student Employment

Services? • 1-3 times • 4-6 times • 7 or more times

Question 45. Have you used the resume or interview assistance services provided by the Student Employment Services?

Question 46. Have you used the Student Employment Services website? Question 47. Based on your experience with Student Employment Services, please indicate your level of


Disability Support Services Question 48. Are you aware of Southwestern College’s Disability Support Services?

Question 49. Have you ever used any of the services provided by the Southwestern College’s Disability Support Services?

Question 50. Based on your experience with the Southwestern College’s Disability Support Services office, please indicate your level of satisfaction with:

• Helpfulness of staff • Courteousness of staff • Amount of information provided • Accuracy of information provided • Timeliness of information • Your experience overall


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Counseling Center Question 51. Have you ever used any of the services provided by the Southwestern College Counseling Center? If

so, which locations have you accessed? Please choose all that apply: • Helpfulness of staff • Courteousness of staff • Amount of information provided • Accuracy of information provided • Timeliness of information • Your experience overall

Question 52. Were your counseling needs met? Question 53. In your first semester at Southwestern College, did you attend an orientation to college? Question 54. Did you review information on any of the following topics in the Orientation Session?

• College resources • Student success characteristics

• An overview of your educational options

Question 55. Did you schedule and attend an individual counseling appointment with a college counselor? Question 56. Based on your experience with the Counseling Center at the Chula Vista campus, please indicate your

level of satisfaction with: • Front desk staff • Counselors at Walk-in

service • Counselors in

appointment session Assessment Center/Prerequisites Center

Question 57. Did you take one or more assessment tests at Southwestern College during your first semester? Question 58. Do you clearly understand how to select courses based on assessment information and your

educational goals? Custodial Services

Question 59. Based on your experience with Custodial Services, please indicate your level of satisfaction with the: • Courteousness of staff • Cleanliness of classroom\labs • Overall condition of classroom\labs • Level of supplies in the restrooms

Grounds Department Question 60. Based on your experience with the Grounds Department, please indicate your level of satisfaction

with the: • Courteousness of staff • Number of exterior trash receptacles • Emptying cycle of exterior trash receptacles • College landscape

Maintenance Department Question 61. Based on your experience with the Maintenance Department, please indicate your level of

satisfaction with the: • Courteousness of staff • Timeliness of classroom repairs

Facilities Department Question 62. Based on your experience with the Facilities Department, please indicate your level of satisfaction

with the: • Comfort of classroom furnishings • Condition of classroom furnishings • Ability of new buildings, classrooms and labs

to accommodate your educational needs • Promptness with which safety hazards are

removed Food Services/Cafeteria

Question 63. Based on your experience with Food Services, please indicate your level of satisfaction with the: • Friendliness of

staff • Courteousness

of staff • Food inventory

levels • Wait levels

• Selection of cold food choices

• Selection of hot food choices

• Cleanliness of food service area

• Price


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Southwestern College Bookstore Question 64. Based on your experience with the Southwestern College Bookstore, please indicate your level of

satisfaction with the: • Courteousness of staff • Staff knowledge about textbook selection • Staff knowledge about product information • Cleanliness of store

Police Department Question 65. How many times have you had contact with the Campus Police department?

• None • 1-2 times • 3-4 times • 5+ times

Question 66. Please select which ways you had contact with the Campus Police. Please choose all that apply: • Parking violations • Victim of a crime • Reported a crime • Witnessed a crime • Casual encounter • Other: (Please specify.) • Traffic stop • Suspected or charged with

a crime • Service oriented (i.e.

escort, lost property lockout, etc.)

• No contact with Campus Police

Question 67. Based on your experience with the College Police Department, please indicate your level of satisfaction with:

• Helpfulness of staff • Courteousness of staff • Your experience overall College Cashiers Office

Question 68. Based on your experience with the College Cashier's Office, please indicate your level of satisfaction with the:

• Friendliness of courteousness of staff

• Staff’s efficiency in processing transaction accurately

• Staff’s knowledge about student services and policies

Your Schedule Question 69. The majority of my classes are:

• Morning • Morning/Afternoon • Afternoon/Evening • Evening • Weekend • Online (Anytime)

Your Preferred Communication Method Question 70. Please indicate the communication method that you prefer for social and business networking. Please

choose all that apply: • Email • Twitter • Facebook • Mobile phone • Smart phone • Tablet • Other: (Please specify.)


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Documents

Student Satisfaction Survey - swccd.eduactually reflect the perceptions and attitudes under study. In the context of Student this Satisfaction survey study, reliability would be the