STUDENT HAND BOOKgen.edu.au/.../04/Gen-Institute-Student-Handbook-1.pdf · Why GEN 6 Gen Institute campus Location 6 Studying and living in Australia -Melbourne 8 Languages 8 Melbourne

www.gen.edu.auGen institute Pty Ltd | RTO: 41126 | CRICOS: 03572F

STUDENT HAND BOOK AND PRE-ARRIVAL GUIDE

2 Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F

Contents

Why GEN 6

Gen Institute campus Location 6

Studying and living in Australia -Melbourne 8

Languages 8

Melbourne Central Business district (CBD) 8

Public transport 8

Myki 8

Cabs 8

Accommodation 10

Homestay / Private Board 10

Hostels & Guest houses 10

Private Leasing / Rentals 10

Living Costs 11

Accommodation Costs 11

General Costs 12

Weekly Cost (other than Rent) 12

Annual Cost 12

Establishment Costs 12

Overseas Student Health Cover (OSHC) 13

Visas & Migration 13

Department of immigration and border protection 13

English Proficiency requirements 14

Below are the test score equivalencies: 14

Department of foreign affairs and trade (DFAT) 14

Migration Agents 14

Education agents 14

School age Dependents 15

ESOS (Education Services for Overseas Students Act 2000) 16

Protection for overseas students 16

Your rights: The ESOS framework protects your rights, including: 16

Your right to get the education you paid for 17

Your responsibilities 17

Vocational Training and Assessment 18

Standards for Registered Training Organisations (RTOs) 2015 18

Competency based training 18

Elements 18

Performance criteria 18

Assessment 18

Reasonable adjustment 18

Unit outline 19

Time table 19

Extensions for Submission of Work 19

3Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F

Assessment and Submission Policy 20

Scope 20

Policy 20

Assessment dates 20

Competency 20

Processing of Assessment 20

Re-Submission 20

Plagiarism and Cheating 21

Plagiarism includes presenting work for assessment that includes: 21

Examples of plagiarism and cheating include, but are not limited to: 21

Academic honesty 21

Punctuality 22

Attendance 22

Academic Course Progress 22

Credit Transfer 24

RPL Procedures 24

Student Welfare 25

Personal Safety 26

When attending classes at Gen Institute 26

Attending weekend classes 26

Emergency Contact 28

Australian Health Management 24-hour Emergency Help 28

Victims of Crime Helpline 28

Free Legal Services 29

Certificate IV in Business 30

Course Description 30

Assessment Methods 30

Assessment is carried out through a range of the following tasks 30

Entry Requirements: 30

Recognition of Prior earning (RPL) and Credit Transfer 30

Teaching Methods/Mode of Study 30

Course duration 30

Pathways Information 30

Pathways into the qualification 30

Pathways from the qualification 31

Employment Options 31

Location and Facilities 31

Fees 31

Diploma of Business 32




Entry requirements 32

Recognition of Prior Learning (RPL) and Credit Transfer 32



Course duration 32



Employment Opportunities 33


Fees 33

Advance Diploma of Business 34







Course duration 34



Employment Opportunities: 35


Fees 35

Diploma of Leadership & Management 36







Course duration 36



Employment Opportunities: 37


Fees 37

Advanced Diploma of Leadership & Management 38







Course duration 38





Fees 39


Diploma of Building and Construction (Management) 40







Course duration 40





Fees 41

Student code of conduct 42

1.0 Student Misbehaviour 42

Smoking 43

Discrimination 43

Confidentiality 43

Dress Code 43

Student identification cards 43

Harassment Policy 44

Deferment, Suspension and Cancellation Policy 45

Deferment of Enrolment 45

Cancellation of Enrolment 45

Suspension of Enrolment 45

Student Initiated Deferral 45

Student Initiated Cancellation 46

Provider Initiated Suspension 46

Provider Initiated Cancellation 46

Complaints & Appeals 47

Scope 47

Policy 47

Complaints 47

Informal process 47

General Complaints 47

Operations Complaints 48

Appealing a Decision 49

Operations appeals 49

Assessment appeals 49

Appealing deferrals, suspension or cancellation of enrolment decisions 50

Guidelines 50

External Appeals 51


WHY GENThe major difference between the previous century and the one we are in right now is the amount of

choice we have in every aspect of life, be it technology we use on a daily basis or the education we aspire to

acquire. Major decisions like the education and the career path could be overwhelming. We at Gen Institute

understand this phase to a great extent and we strive to our utmost potential to help our students make an

informed and right decision in this aspect. Gen Institute has been successful in past and continuous to do

so in helping the students reach their potential to achieve scholastic glory.

Our dedication towards achieving quality in the delivery of education and training and striving to maintain

consistency and our approach to achieve continuous improvement distinguishes us from our competitors.

To support our well thought-out training plans, the facilities that Gen Institute provides its students have

set a benchmark in the VET sector. Gen Institute is staunched to providing excellent training and education

solutions to its local and international clientele through novel programs, industry engagement and strategic

alliances across its core business areas.

GEN INSTITUTE CAMPUS LOCATION

Gen Institute is located in the Melbourne City.

Address: 416-420 (Basement) Collins St, Melbourne, Vic 3000.

All classrooms have white boards, chairs, tables and projectors to be used by trainers. Students are supplied

with training materials that will vary from books, printed handouts in class.


Enrolment Process1. Prospective students must obtain Gen Institutes Student hand book and pre enrolment guide the

authorised agents of Gen Institute or the website www.gen.edu.au. Prospective students must read the

booklet thoroughly to make an informed decision and determine which course to enrol if and when they

wish to enrol.

2. All the students must complete and sign the 3.1 Application Form which can be obtained from the

website or agent of Gen Institute. Along with the completed and signed application form the supporting

documents must be submitted which include transcripts, passport, visa (if onshore), OSHC which can

be applied at Gen Institute, high school certificates and IELTS score or equivalent and forward to Gen

Institute in person or by email to [email protected]. For entry requirements of each qualification,

please refer to our website.

3. The application received by Gen Institute will then be screened to match the selection criteria in

accordance to the Gen Institutes policies and procedures and the successful applicants will then be sent

a 3.5 Letter of Offer and Acceptance Agreement.

4. The student then need to sign the 3.5 Letter of Offer and Acceptance Agreement and send it back to

Gen Institute.

5. Once Gen Institute receives the signed 3.5 Letter of Offer and Acceptance Agreement tuition fee

payment has to be made to secure the offer.

6. The student will then be provided with the Confirmation of Enrolment (COE) and orientation date.

7. Orientation session will be conducted for all the students before the commencement of their course.

The orientation session aims to familiarise themselves with the campuses and the Institute’s

policies and procedures. Students will be asked to provide feedback on the pre enrolment process,

orientation process and their agent if involved.


Studying and living in Australia -MelbourneMelbourne is the capital city of the State of Victoria and built around the shores of Port Philip Bay. The city

itself, laid out in a large rectangle grid and boasting a lively and cosmopolitan pulse, sits on the northern

banks of the Yarra River, about five kilometers from the bay. Melbourne is a relatively modern city

which is less than 200 years old and never sits still. New futuristic designs add to the fascinating mix of

architecture and ensure the skyline is constantly changing. Melbourne is very much about lifestyle.

It is no huge surprise to residents that their city has been ranked as one of the world’s most livable cities.

Languages

In Australia over 200 different languages and dialects are spoken including 45 indigenous languages. The

most commonly spoken languages (other than English) are Italian, Greek, Cantonese, Arabic, Vietnamese,

Hindi and Mandarin.

Melbourne Central Business district (CBD)

One glance at a map and it is obvious that Melbourne is a planned city: a tidy, balanced grid of neatly angled

streets. But beneath this sense of everything in its place restraint lies a restless and creative energy pushing

back at the city’s seeming conservatism. The CBD is made up of precincts - distinct enclaves, each with

its own flavour and charm. Some are just a lane or two, while others cover the banks of the Yarra River or a

busy CBD street.

Public transport

The Metro train network has 15 lines and 211 train stations.

It carries around 500,000 customers a day with 149 six- carriage trains across 830 kilometres of track.

Accessing Melbourne’s comprehensive train network is simple - just follow these few steps.

https://www.ptv.vic.gov.au/

Public buses operate from the terminal to various areas in Melbourne. Information on destinations and

schedules can be obtained from the information desks within the airport. Metro is the name of Melbourne’s

new metropolitan rail service.

Myki

myki is the smart card ticketing system that has replaced Metcard in metropolitan Melbourne and paper

tickets on buses in selected regional towns. In future, myki will be valid for travel on V/Line trains between

major regional towns and Melbourne.

Myki is a durable and re-usable smart card that stores value to pay your public transport fare.

You can buy the myki card from Online at myki.com.au or by calling 13 6954 (13 myki). And recharge the card

online at myki.com.au. You can also recharge by calling136954 or at the myki machines located at the railway

stations.

Cabs

Cabs are available from the ground floor level of Melbourne Airport, outside the International Terminal

and both domestic Terminals. Expect a taxi fare of around AUD 45 to AUD 55 for a trip between the CBD

and Melbourne Airport.


Taxi meters are usually clearly visible so you can keep check of your fare. Late night taxi trips must be paid

for in advance. Between 10pm and 5am in Victoria, the driver will ask you for an up-front deposit, based on

a table of point to point estimates. You can use the fare estimator to work out what your up-front costs are

likely to be. Melbourne cabs attract additional charges like a late night surcharge from midnight to 5am, a fee

for phone bookings, a fee for using the Citylink freeway and even a fee for taxis waiting at the airport rank.

Melbourne’s major taxi companies include:• 13 CABS (13 22 27)• Arrow (13 22 11)• Embassy Taxis (13 17 55)


AccommodationGen Institute does not offer any accommodation services and students are required to organise their

own accommodation arrangements for their stay in Australia. Where a relative or friend is able to provide

accommodation that is close to transport and within access to the College, students would be encouraged

to take this option. It is recommended that your accommodation arrangements be organised prior to your

arrival in Australia.

The Student Support officer can provide information, advice, and guidance on the types of accommodation

services available to students prior to arrival in the case of a need to change arrangements whilst in

Australia. The types of accommodation available in Australia are many and varied and brief descriptions of

some of the options are listed below:

Homestay / Private Board

This is a common form of accommodation where students live with an Australian family. Homestay or private

board is where you live with a family, couple or single person/s in their own home.

There are many ‘Homestay Providers’ operating in Australia and these arrangement will vary from Full

Board, Part board, or Board in Exchange. The most common arrangements for Homestay will usually consist

of a furnished room, two or three meals per day and bills (except telephone and internet). Some Homestay

providers may even do your laundry. The cost may be between AU $170 - A$220 per week.

The family is generally chosen by the Homestay Provider and allow students an excellent way of settling

into the country.

Hostels & Guest houses

Generally these are temporary accommodation arrangements and are available from au$25.00 per day to

au$400.00 per week. Prices will depend on shared facilities, meals provided, shared rooms, etc.

Private Leasing / Rentals

The rental market offers a wide range of housing options. Signing a lease on your own for an apartment, flat

or house can offer you an independent lifestyle and privacy. You may also plan to stay in this property for the

duration of your course.

It can however be very expensive if you choose to live by yourself, as you are solely responsible for

the rental payments plus the connection fees for utilities and then ongoing bills. Generally tenants

are responsible for connection and usage of water, electricity and gas. Tenants are also responsible for

connection and payment of the telephone.

Rental prices vary according to the location and condition of the property. It can be useful to familiarise

yourself with the average price of properties in the various suburbs around the Institute. Rental costs usually

increase the closer the property is to the city centre.


Living CostsThe information in this section outlines the estimated cost of living for an international student living in

Australia. When calculating the costs of living in Australia students should budget for accommodation,

food, health care, transport, books, clothing and entertainment.

This is only a guide to the living costs in Australia and these expenses will vary depending on the student’s

lifestyle.

Accommodation Costs

Accommodation costs will vary from city to city and the following is an estimate of Melbourne

accommodation.

Type of Accommodation No. of WeeksWeekly Rent /

Board Range (A$)

Estimated Total ($)

Rent or Board

and other expenses

Home Living at Home (Board) 52 20 – 60 $7200 - 9,600

Sharing Rented

House

(with 2 others)

Close to City 52 135 -165 18,100 - 24,400

Within 10 kilometres of City 52 105 -135 16,400 - 22,700

Regional area 52 60 - 80 13,800 - 19,600

Apartment - One bedroom not shared 52 235 – 285 23,700 - 31,100

Hostel

One bedroom - shared

bathroom/kitchen52 155 - 190 19,200 - 25,800

Homestay Living with a local family 40 220 – 230* 14,500 - 16,700

*Usually includes most meals.

Rental property prices vary from suburb to suburb. Check realestate.com.au or The Age newspaper for the

current cost of renting in Melbourne.


General CostsStudents must also allow for general expenses such as those indicated below:

Weekly Cost (other than Rent)

Items Amount

Food Contribution $50.00 – $75.00

Takeaway Lunches & Drinks $30.00 – $45.00

Bills / Utilities (Electricity, Gas etc) $20.00 – $25.00

Telephone (not Mobile) $10.00 – $15.00

Public Transport fares $30.00 – $60.00

Spending Money $40.00 – $70.00

Annual Cost

General Course Costs (books & equipment $500.00 - $700.00

Establishment Costs

Bond (usually 1 month’s rent) 4.333 x weekly rent

Telephone / utilities connection $150-160

General furniture items $400-650

Please Note:

The above estimates are in Australian dollars (AUD$) and these estimates are subject to change. For further

informationonlivingcostsinMelbournepleaserefertotheLiveinVictoriawebsite (www.liveinvictoria.vic.gov.au)

which has a guide to living costs in Victoria.

Don’t forget these costs do not include expenses relating to mobile phones, car or computer expenses. Tuition

Fees are not included in these living costs estimates.

It is recommended that students allow a minimum of AU$15,000.00 per year to cover their living costs. It

is also recommended to allow an extra AU$2000.00 for costs that you may incur while settling in – such as

food, transport, and any personal items you may require.


Overseas Student Health Cover (OSHC)As an International Student, it is a condition of your student visa that you have Overseas Student Health

Cover (OSHC) for the entire duration of your stay in Australia. OSHC gives you access to out of hospital and

in hospital medical services to help you maintain your health.

The following cost is valid as of March, 2016 and price is subject to change. Further information on the price

of OSHC and provider details can be gained by contacting Gen Institute.

Overseas Student Health Cover Approximately $440.00 - $480.00 for 12 months Per person Approximate

Visas & MigrationInternational students wanting to study in Australia require a student visa. Other visa holders such as dependent

visa are also eligible to study in Australia. Many students apply for a visa themselves on-line or via the

Australian Diplomatic Mission in their country. The visa application process can be complicated for

students from some countries. It may be better to submit an application with the assistance of an accredited

agent. You can check Gen Institute website or call Gen Institute to get the list of accredited agents.

In order to apply for a visa you will need a valid passport, an electronic Confirmation of Enrolment (eCoE)

and any other documentation required by the Australian diplomatic post with which you lodge your

application. You must ensure to allow enough time for processing between lodging your application and

the start of your academic program, as it can be a lengthy process depending on your country of origin.

Visit the link below to find out about Student visa Assessment Levels.

Department of immigration and border protection

The Australian Government’s Department of Immigration and Border Protection provides comprehensive

information about student visa requirements and the application process, as well as application document

checklists to assist you with your application. Visit: http://www.border.gov.au/.


ENGLISH PROFICIENCY REQUIREMENTSTo be accepted to study on a student visa in Australia you will need to demonstrate a sufficient level of English

language proficiency, and meet minimum academic requirements. http://www.studyinaustralia.gov.au/en/

Courses/Entry-Requirements/Entry-requirements

Below are the test score equivalencies:

English Language Tests for Student Visas

Test Test Score Band

IELTS 4.0 4.5 5.0 5.5 6.0 6.5 7.0 7.5 8.0 8.5 9.0

TOEFL iBT 31 32 35 46 60 79 94 102 110 115 118

PTE Academic 29 30 36 42 50 58 65 73 79 83 86

Cabridge English:

Advanced (CAE)32 36 41 47 52 58 67 74 80 87 93

OET Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass

TOEFL PBT 433 450 500 527 550 n/a n/a n/a n/a n/a n/a

Department of foreign affairs and trade (DFAT)

Both the DIBP website and the Department of Foreign Affairs and Trade website http://dfat.gov.au/

pages/default.aspx has a comprehensive list of Australian embassies, high commissions, consulates and

representative offices around the world.

Migration Agents

A migration agent can assist you in submitting your visa application and communicate with DIBP on your

behalf, but please note that you do not need to use a migration agent to lodge any type of visa application.

Education agents

Education agents promote various Australian education programs and institutions internationally and are

a good way for students to apply to study in Australia. Agents are experienced in filling in international

student applications and applying for visas. Most speak both English and the local language which makes

the application process a lot simpler and generally hassle free for students and parents. Most do not charge

for their service as they collect a commission from the institution you choose to attend. However, some

agents do charge small amounts or offer additional services. You can check with your Australian education

provider for contact details of agents they recommend.

Please Note: Education Agents although able to assist in completing education and visa applications, are

NOT licensed to provide migration advice.

If you are granted a visa, you must abide by its conditions. Failure to comply with these conditions could

result in the cancellation of your visa. Please see the table of Student VISA conditions below.


SCHOOL AGE DEPENDENTSStudents intending to study at Gen Institute who have school aged dependants may have a legal requirement

for those dependants to study at primary or secondary schools within Australia. Costs may be incurred for

this schooling. Refer to the Commonwealth Department of Immigration and Border Protection for

more information http://www.border.gov.au/

Conditions Subclasses Description

8105

All Mandatory only

where Student VISA

granted on or after 26

April 2008 Discretionary

where Student VISA

granted before 26 April

2008

You cannot work more than 40 hours per fortnight* when

your course is in session (other than work which has been

registered as a part of the course). Note: No work limits

apply during recognised periods of vacation offered by your

education provider. You cannot undertake work until you

have commenced your course in Australia. *A week begins

on a Monday and ends on the following Sunday

8202 all

You must remain enrolled in a registered course (unless

you are an AusAID/ Defence student or secondary

exchange student in which case you must maintain full-

time enrolment in your course of study or training).

You must maintain satisfactory attendance in your course

and course progress for each study period as required by

your education provider.

8501 all

You must maintain adequate arrangements for health

insurance during your stay in Australia. Note: Under the

policy, this means that you must maintain Overseas Student

Health Cover (OSHC).

8516 all

You must continue to satisfy the requirements for granting

of your student VISA. This means, for example, that your

main course of study must continue to be a course in the

education sector that matches your student VISA, and that

you must continue to have sufficient financial capacity to

support your study and stay in Australia *

8533 all

You must notify your education provider of your residential

address in Australia within 7 days of arriving in Australia.

You must notify your education provider of any change in

your residential address within 7 days of the change.

You must notify your education provider of a change of

education provider within 7 days of receiving the electronic

Confirmation of Enrolment certificate or evidence of

enrolment.


Esos (Education Services for Overseas Students Act 2000)The Australian Government wants overseas students in Australia to have a safe, enjoyable and rewarding

place to study. Australia’s laws promotes quality education and consumer protection for overseas students.

These laws are known as the ESOS framework and they include the Education Services for Overseas (ESOS)

Act 2000 and the National Code 2007.

Protection for overseas students

As an overseas student on a student visa, you must study with an education provider and in a course

that can be found on the Commonwealth Register of Institutions and Courses for Overseas

Students (CRICOS) at http://cricos.education.gov.au/. CRICOS registration guarantees that the course and

the education provider at which you study with meets the high standards necessary for overseas students.

Please check carefully that the details of your course − including its location − match the information on

CRICOS.

Your rights: The ESOS framework protects your rights, including:

The right to receive before enrolling current and accurate information about the courses, fees, modes of

study and other information from your provider and your provider’s agent. If you are under 18 to ensure your

safety you will be granted visas only if there are arrangements in place for your accommodation, support and

welfare.

Your right to sign a written agreement with your provider before or as you pay fees setting out the services

to be provided, fees payable and information about course refunds. You should keep a copy of your written

agreement.

The ESOS framework sets out the standards that Australian education providers who offer education services

to overseas students, must obey. These standards cover a range of information that students have a right to

know about Services that must be offered, include:

Orientation and access to support services to help you study and adjust to life in Australia Who the contact

officer or officers are for overseas students

If you can apply for Credit transfer

When your enrolment can be deferred, suspended or cancelled

What your provider’s requirements are for satisfactory progress in the courses you study and what support is

available if you are not progressing well.

If attendance will be monitored for your course A complaints and appeals process.

One of the standards restricts providers from enrolling transferring students prior to the student completing

six months of his or her principal course of study.


Your right to get the education you paid for

The Tuition Protection Service (TPS)

The Tuition Protection Service (TPS) is an initiative of the Australian Government to assist international

students whose education providers are unable to fully deliver their course of study. The TPS ensures

that international students are able to either:

Complete their studies in another course or with another education provider or Receive a refund of their

unspent tuition fees.

In the unlikely event your education provider is unable to deliver a course you have paid for and does not

meet their obligations to either offer you an alternative course that you accept or pay you a refund of your

unspent prepaid tuition fees (this is called a provider’s ‘default obligations’), the TPS will assist you in finding an

alternative course or to get a refund if a suitable alternative is not found.

The reforms aim to protect the considerable investment international students make in an Australian

education, and to protect and enhance Australia’s global reputation.

Some of the key features are:

A new national TPS which will replace a range of existing tuition assurance arrangements.

A limit of up to 50 per cent of total tuition fees may be collected prior to student commencement (unless the

course is 24 weeks or less).

Specified providers to keep initial prepaid fees in a separate account until a student commences study.

Student refunds will be based on unexpended tuition fees (rather than on total course cost as previously).

More details about these and related reforms can be found at https://tps.gov.au/Home/NotLoggedIn.

Your responsibilities

As an overseas student on a student visa, you have responsibilities to:

Satisfy your student visa conditions

Maintain your Overseas Student Health Cover (OSHC) for the period of your stay

Meet the terms of the written agreement with your education provider

Inform your provider if you change your address

Maintain satisfactory course progress

If attendance is recorded for your course, follow your provider’s attendance policy, and


Vocational Training And AssessmentStandards for Registered Training Organisations (RTOs) 2015

The Australian Skills Quality Authority (ASQA) is the national regulator for Australia’s vocational education and training sector. ASQA regulates courses and training providers to ensure nationally approved quality standards are met.

ASQA uses the Standards to ensure nationally consistent, high-quality training and assessment across Australia’s vocational education and training (VET) system. Compliance with the Standards is a requirement for:

all ASQA registered training organisations, and for applicants seeking registration.

ASQA uses the Standards to protect the interests of all students in Australia’s VET system. The Standards guide nationally consistent, high-quality training and assessment services in the vocational education and training system. http://www.asqa.gov.au

Competency based training

Competency Based Training is based on student demonstrating that they can complete all the elements of the competencies as defined in the course outline, in order to receive a Completion Certificate. These Units of Competency are the set of skills that apply to a particular job function.

Elements

Each unit or module is made up of elements of competency. These are the “building blocks” of the skills required to complete the unit.

Performance criteria

These are the standards of performance, which are required for each element. Each element will require you to demonstrate your skills and knowledge, in a number of ways, to show that you can perform the functions required for the particular job.

Assessment

Your trainer will use a range of methods to gain evidence of your competence. You will be given “Assessment Tasks” that give you the opportunity to demonstrate your skills and knowledge in a number of ways. These may include written and verbal tests, written assignments, case studies and projects, practical “hands-on” tasks, as well as simulations and role-plays. In this way you are able to demonstrate your competence over a period of time, as you progressively acquire more skills, knowledge and confidence.

Reasonable adjustment

Gen Institute enables reasonable adjustments to be made to assessment procedures for people with special needs, such as people with disabilities or with language or literacy difficulties.

Under the Disability Standards for Education 2005, education providers must make reasonable adjustments for people with a disability, to the maximum extent that those adjustments do not cause that education provider unjustifiable hardship. While ‘reasonable adjustment’ and ‘unjustifiable hardship’ are different concepts and involve different considerations, they both seek to strike a balance between the interests of education providers and the interests of student with and without disability.

The Disability Discrimination Act 1992 includes a very broad definition of disability, including illness or disease, past disability and present disability. VET student could have a range of disabilities such as:


Learning disabilities

Sensory impairments(including vision, hearing or speech impairment) Physical or mobility impairments

Psychological or psychiatric impairments(or mental illness)

Disabilities, such as cerebral palsy or head injury, which may result in multiple impairments

Medical conditions such as HIV or AIDS, cancer, or chronic fatigue syndrome (which may result in multiple

disabilities)

Intellectual disabilities.

Gen Institute treats every case relating to reasonable adjustment independently. Student can inform Gen

Institute of their disabilities through the 3.1 student application form. Students are expected to provide

all relevant evidence related to their disability. This information is to be passed on to the admin Department,

who will consult with a range of experts to verify needs. The operations manager and the admin manager

will then determine the reasonable adjustment required. Consideration in the decision making process will

include student special needs such as:

Writing Reading Hearing

Communicating with others or getting ideas across Moving or manipulating objects

Paying attention / staying on track Sitting for long periods

Moving around the learning environment

Remembering / retention Dealing with frustration

The Academic Manager will design suitable training plan for the individual and assign the student to a

particular trainer. Minutes will be taken of all meetings held and any related documentation, including file

notes, will be kept in a separate welfare student file (restricted access). As part of professional development,

each trainer will be made aware of policy relating to this process. If the course is not suitable for the

particular student, Gen Institute will offer advice about substitute training and career path options.

The following examples may be applied for reasonable adjustment:

Modifying workstations Modifying premises

Modifying or providing equipment Adapting delivery strategies

Ensuring that course activities are sufficiently flexible

Providing additional support to student where necessary

Customising resources and activities within the training package or accredited course Modifying the

presentation medium

Making information accessible both prior to enrolment and during the course Monitoring the adjustments

to ensure student needs continue to be met

Unit outline

You will be given a training plan with all units required in the Course you are undertaking. These units are the

units of competency that will need to be completed in order to achieve the qualification. These comprise

both core and elective units.

Time table

Timetables may change each term and you will be provided with a timetable which shows the session

time. Gen Institute is committed to ensuring that all students are well supported and have satisfactory

learning experiences. Early identification of issues affecting student progress and performance is a priority.

Extensions for Submission of Work

All dates that assignments are due are determined based on lesson plans and include adequate time required

to complete them. If you are having problems in completing work by the due date it is your responsibility to

discuss your situation with the trainer concerned before the due date, to find a solution.


Assessment and Submission PolicyScope

This Policy applies to all Students at Gen Institute.

Policy

This Policy ensures that students’ assessments are submitted to:

Facilitate timely marking of assessments and feedback to students Comply with due dates

Avoid misplacement of assessments.

Assessment dates

The hours allocated for each assessment task are indicated on the Student Assessment and Student Guide

for each unit.

Students will be given the student assessment at the beginning of each unit and may need to spend some

hours outside the class hours without supervision to complete the assessments.

All leaner assessment tasks must be submitted to the trainer/assessor by the advised submission date.

Failure to do so will generate an “Unsatisfactory” status for the Assessment task.

It is the students’ responsibility to attend and participate in scheduled assessments. If the student is

unable to attend a scheduled assessment item, the student must notify the Trainer/Assessor prior to the

assessment.

Students’ who require an extension of the deadline for assessments can submit a formal request before

the due date using the general request form. On the form, the reason for requesting an extension must be

detailed and any evidence (such as medical certificate) must be attached.

Competency

All assessment tasks in each unit must be “Satisfactory” to achieve an overall result of competency in the

unit.

All the units must be assessed as “Competent” to complete the qualification and obtain a certificate.

A student may receive an “Unsatisfactory” result for poor quality work, late submission or plagiarism.

Submission of assessment

Assessments must be submitted directly to the Trainer/Assessor on or before the submission date.

The Trainer/Assessor must ensure that the Date Submitted (on the first page of the students Assessment) is

filled in accurately by the student. If the Trainer/Assessor is not available, students can submit the assessment

to the admin department who will forward it to the relevant trainer/assessor.

Processing of Assessment

The Trainer/Assessor will be given 1 week to assess the assessment and submit the result/outcome to

the administration. Results could be Satisfactory or Unsatisfactory. The trainer will inform the student of the

outcome.

Re-Submission

When the student receives an “Unsatisfactory” result for an assessment, he/she is given 2 more opportunities

to resubmit the work. To be granted in excess of 3 submissions, will attract a $200 fee each time. If students

are re-submitting the assessment, they will only be re-assessed on the components of the activity initially

determined as “Unsatisfactory”. To ensure equity and fairness of assessment for all students, re-submission

activities will vary from those originally set by the assessor.


Plagiarism and CheatingGen Institute takes a comprehensive methodology to the treatment of plagiarism in academic work. The policy is intended to uphold honesty in learning and assessment and respect for the work of others. Violation of this policy will result in students being penalized.

For the purpose of this policy, plagiarism means presenting another person’s work as one’s own work by presenting, copying or reproducing it without acknowledgement of the source.

Plagiarism includes presenting work for assessment that includes:

Phrases, clauses, sentences, paragraphs or longer extracts from published or unpublished work (including the Internet) without acknowledgement of the source; or

The work of another person, without acknowledgement of the source

Examples of plagiarism and cheating include, but are not limited to:

Recycling - the resubmission for assessment of work that is the same, or substantially the same, as work previously submitted for assessment in the same or in a different unit of study in the same course. The exception to this is if the trainer has approved this or allowed the student to legitimately resubmit the assessment for purposes of improvement .

Fabrication of data. The engagement of another person to complete or contribute to an assessment or examination in place

of the student, whether for payment or otherwise or accepting such an engagement from another student or to copy another students assessment.

Communication, whether by speaking or some other means, to other students during an examination. Bringing into an examination forbidden material such as textbooks, notes, calculators or computers if it is

not an open book examination. Copying from other students during examinations. Inappropriate use of electronic devices to access information during examinations.

Students’ academic performance will be assessed by written or oral examination, assignments, practical, observation and presentation.

The purpose of this policy is to: Set out the principles underpinning Gen Institute’s approach to academic honesty. Identify individual

responsibilities for promoting the principles of academic honesty. Prescribe a transparent process for handling allegations of academic dishonesty.

Academic honesty

Gen Institute is committed to dealing with alleged plagiarism by students in accordance with the principles of procedural fairness.

Students therefore have the right to: Be informed of the allegations against them in sufficient detail to enable them to understand the exact

nature of the claims and to properly consider and respond. Have a practical period of time within which to reply to the claims against them. Have the matter resolved

in a timely manner. Be informed of their rights under this policy. Invite a support person or student representative to any meeting regarding alleged plagiarism and

cheating. Impartiality in any investigation process. An absence of bias in any decision-maker.


Trainer’s responsibility for promoting academic honesty

It is a significant responsibility of the trainer to differentiate original from plagiarised work. Plagiarism is a judgement made by the trainer who is aware of the responsibilities involved in the task of academic assessment. Ways in which the trainer can measure plagiarism is through web search engines, comparison with other assignments, and consultation with colleagues.

Process for handling allegations of academic dishonesty

Where the trainer detects or is made aware of alleged plagiarism, the trainer must discuss the alleged plagiarism with the student and report the alleged plagiarism to the admin manager.

Where, following discussion with the student, the trainer forms the view that the student is guilty of plagiarism, the trainer may take the following appropriate action, including: Explaining referencing guidelines, and providing a copy Requiring the student to resubmit the

assessment. Requiring the student to undertake another form of assessment. Applying a fail grade to the assessment

in question Applying a fail grade to the unit of study. Refer the student to the Student Counsellor, Academic Manager or Campus Manager, where a 1st warning

letter may be issued.

If the re submission of the assessment(s) by the student is still found to be plagiarised, the student will be issued a 2nd written warning.

Regardless of the severity of the plagiarism, a copy of the written warning must be signed by the admin manager and placed in the student’s administration file. The student must be made aware that another resubmission will cost $200 per unit of competency and failure to demonstrate his/her own work may lead to their enrolment being cancelled on the basis of student misconduct.

Punctuality

As in a workplace, you are expected to arrive at least 10 minutes prior to actually beginning class. This allows you to organise your books or in the case of practical classes, have time to change into your uniform before class begins.

Attendance

Although Gen Institute does not report students to the Department of Immigration and Border Protection (DIBP) for low or non-attendance, we do monitor and record attendance. Typically, course progress cannot be attained without attendance. Students are therefore required to attend classes to be able to demonstrate competency.

Academic Course Progress

Gen Institute monitors, records and assesses the course progress of each student for the course in which the student is currently enrolled in accordance to the DIBP course progress policy. Gen Institute assesses each student’s progress at the end of each compulsory study period. The “compulsory study period” is defined in the “Definitions” section.

Intervention strategies are in place for any student who is not making satisfactory course progress.

It is made available to staff and students and it specifies:

Procedures for contacting and counseling students;

Strategies to assist identified students to achieve satisfactory course progress; and The process by which

the intervention strategy is activated.


Gen Institute’s intervention strategy includes provision for:

Where appropriate, advising students on the suitability of the course in which they are enrolled;

Assisting students by advising of opportunities for the students to be reassessed for tasks in units or

subjects they had previously failed, or demonstrate the necessary competency in areas in which they had

not been previously able to demonstrate competency; and

Advising students that unsatisfactory course progress in two consecutive study periods for a course could

lead to the student being reported to DIBP and cancellation of his or her visa, depending on the outcome

of any appeals process.

Gen Institute assesses the students against this policy at the end of each compulsory study period. If a

student is identified for the first time as not making satisfactory course progress, the intervention strategy is

implemented. The intervention strategy is activated within the first four weeks of the following study period.

If Gen Institute identifies a student who is at risk of making unsatisfactory course progress before the end of

the study period, it implements its intervention strategy as early as practicable.

If Gen Institute identifies a student as not making satisfactory course progress in a second consecutive

compulsory study period in a course, the Gen Institute notifies the student of its intention to report the

student to DIBP for unsatisfactory progress. The written notice of Gen Institute (of intention to report the

student for unsatisfactory progress), informs the student that he or she is able to access the Gen Institute’s

complaints and appeals process under Standard 8 and that the student has 20 working days in which to do

so. A student may appeal on the following grounds:

Provider’s failure to record or calculate a student’s marks accurately, Compassionate or compelling

circumstances, or

Provider has not implemented its intervention strategy and other policies according to its documented

policies and Procedures that have been made available to the student.

Where the student’s appeal is successful, the outcomes may vary according to the findings of the appeals

process.

i. If the appeal shows that there was an error in calculation, and the student actually made satisfactory

course progress, Gen Institute does not report the student, and there is no requirement for intervention.

ii. If the appeals process shows that the student has not made satisfactory progress, but there are

compassionate or compelling reasons for the lack of progress, ongoing support is provided to the

student through the Gen Institutes intervention strategy, and Gen Institute does not report the student.

During the process of the complaints and appeals Gen Institute will not cancel the enrolment of the

students.

Gen Institute notifies the Secretary of DIBP through PRISMS as soon as practicable of the student not achieving

satisfactory course progress where:

The student has chosen not to access the complaints and appeals processes within the 20 working day

period,

The student withdraws from the process, or

The process is completed and results in a decision supporting Gen Institute (i.e. the student’s appeal

was unsuccessful).Units for which the student is deemed not competent due to nonattendance must be

completed during term breaks.


Credit TransferCredit transfer is the term used for the process of gaining recognition through a previous course or

unit of competency.

Credit transfer is applicable when the student has completed an identical competency ( if must have the

same unit code )at another Registered Training Organisation or at Gen Institute in another course. This means

it does not need to be completed again.

To apply for Credit Transfer a 12.1 Application form for RPL or Credit Transfer must be completed with

certified copies of the academic transcript attached.

RPL Procedures

Recognition of Prior Learning is a detailed process whereby knowledge and skills acquired through training,

work or life experiences may be acknowledged to gain credit toward current studies.

Evidence will be requested to support any claims. Some examples might include: previous formal study,

job descriptions, and samples of work and specific references.

There is a fee involved because a content expert will need to assess the application. The assessor must be

satisfied the applicant is currently competent.


Student WelfareGen Institute offers means and provision to help students make the utmost of their time in Australia all the

way from the time the students is offered enrolment to the time the student completes his course at Gen

Institute. Gen Institute makes every possible effort to assist students to make the evolution to their new

environment and help them feel at home. We frequently consult with students to gather feedback on their

experience at Gen Institute and continually endeavour to progress and expand our amenities. The result

is a supportive and safe environment that plays a crucial role in ensuring that students are able to perform

at their best.

Through the Student Counselor you are able to access direction in many areas such as: Finding somewhere

to live;

Receiving help in finding part time employment including pointers and tips on writing an current resume,

Understanding your rights under the Residential Tenancies Act;

Help from community groups if you are unable to afford food or other necessities,

Accessing medical help or free referrals (whereas under normal circumstances a student may be required

to pay for the actual service.

There are many leaflets and pamphlets covering all of the above topics and more and these are

displayed in prominent positions close to the administration area and on notice boards around the Student

Welfare / Counsellors main campus. Access to Counseling Services is available to all students and can be

accessed by simply asking your trainer or making an appointment with an administration staff member. In

situations where students require ongoing counseling, students will be referred to a community or other

support agency. Such ongoing support may incur a charge for services. The referral will be at no cost to the

student.


Personal SafetyGen Institute staff is committed to providing a safe, secure and supportive environment for our students.

Security and personal safety is an important issue for everyone, and relies on all of us working together.

When you are out and about it is important to be alert and aware of your personal safety.

When attending classes at Gen Institute

The campus entrance will be staffed at all times during day and evening time classes and all entrants

asked for identification

Students will be asked to display their student card at all times when entering the campus Visitors are not

permitted into the campus without prior permission from College staff

Please contact the nearest member of staff if you:

Feel threatened or unsafe at any time on or off campus Have concerns about someone else’s behaviour

Are worried about someone harming themselves or someone else Receive unwanted attention or

communications

Please do not approach another person who is concerning you with their behaviour. Contact the nearest

member of staff.

Attending weekend classes

When traveling to Gen Institute be vigilant of the traffic on the road and be attentive while walking on the

road or when using public transport.

Park your car in a well-lit busy area and close to the building. Don’t leave valuables visible in your car. Lock all

doors and close all windows on leaving your car. Consider installing an immobilizer.

Look outside before you exit the building. Check your car if you notice anyone hanging around, contact a

member of staff or the police. Carry your keys in your hand for quick access to your vehicle. Pay attention to

your surroundings. Look around! If things don’t look right, go back inside the building and contact a member

of staff or call the police.

Always make sure there is someone else in the building that you know (staff, students, building attendant).

Walk confidently with a purpose, and at a steady pace.

Know the telephone numbers of the Institute and the Police (000).

If using public transport, know your time table, to avoid long periods of waiting, especially if you are alone.

When using public transport in the evening be cautious about using an iPod or other valuable equipment

and when using your mobile phone try to speak quietly and in English so as to not attract attention.

Create a buddy system for walking to parking lots or public transportation.

If you are going out at night remember:

Know the telephone numbers of the Institute and the Police (000).


Think ahead - consider how you are going to get home. What about pre-booking a taxi or arranging

transport with a friend or family member?

Never hitch-hike.

Make sure that you stay with your party and that someone Knows where you are at all times.

Make sure you have enough money to get home or to Phone

Try not to carry your wallet in your back trouser pocket where it is vulnerable and in clear view.

If you are socialising in a public place never leave your drink unattended. Read about Drink Spiking under

‘Alcohol, Smoking and Drugs’.

For further information on public safety and advice on how to make your studying at Gen Institute as

enjoyable and safe as possible please refer to Police Community safety website: http://www.police.vic.gov.

au/


Emergency Contact

Australian Health Management 24-hour Emergency Help

Toll free any time any day. Please have your OSHC membership card handy when you call. The Emergency

Service Help line is accessible 24 hours, 7 days a week and gives you emergency medical assistance stress

and trauma counseling and an interpreter service.

Victims of Crime Helpline

Being a victim of crime can be a frightening experience with many short and long term consequences. If

you are a victim of a crime and would like to speak to someone, please give them a call.

International Student Care Service (ISCS)

ISCS provides friendly and professional advice, information, support and referral to local services and

community resources

Crisis intervention and support in emergency situations

Information about accommodation and housing providers Legal issues, health issues and social

isolation

Emergencies Ambulance | Fire Brigade | Police Lifeline for Counseling

State Emergency Service for storm, rain damage Vic Roads for traffic Hazards and information Work Safe for

workplace incidents

Australian Health Management 24-hour Emergency Help Victims of Crime Helpline

International Student Care Service (ISCS)

000 13 11 14 13 25 00 13 11 70 13 23 60

1800 006 745 1800 819 817 1800 056 449


Free Legal Services

Victoria Contacts

Casey Cardinia Community Legal Service Inc.

42 Claredale Road, Dandenong 3175

T: (03)9793 1993

Web: www.communitylaw.org.au/aseycardinia

International Student Legal Advice Clinic (IS LAC)

Street Address: 30 Hall Street,m Newport VIC 3015

Phone: (03) 9391 2244 Fax: (03) 9399 1686

Email: [email protected]

Darebin Community Legal Centre Inc 265 High Street, Preston 3072

T: (03) 9484 7753

Web: www.communitylaw.org.au/darebin

Eastern Community Legal Centre Inc (East Branch)

Suite 3, Town Hall Hub 27 Bank Street,, Box Hill 3128 T: (03) 9285 4822

Web: www.eclc.org.au

Footscray Community Legal Centre Inc.

Level 1, 72 Buckley Street, Footscray 3011 T: (03) 9689 8444

Web: www.communitylaw.org.au/footscray

Women’s’ Legal Service Victoria

Level 3 43 Hardware Lane, Melbourne 3000

T: (03) 9642 0877 Toll Free: 1800 1330 302

E: [email protected]


Certificate IV in BusinessNational Course Code: BSB40215

Course Description

This qualification reflects the role of individuals who use well developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Assessment Methods

Assessment is structured throughout the course. If learners are unable to achieve competency, additional support is provided through mentoring and access to re-assessment as outlined in the Gen Institute’s policies and procedures. Learners who are working in an appropriate business environment are able to base relevant assessment tasks on their workplace. This will be negotiated between the learner and the assessor. Assessment requires achievement across all tasks to demonstrate competence.

Assessment is carried out through a range of the following tasks: l Project Report l Questioning Observation l Written Questions Case Study l Third Party Report

Entry Requirements: l 18 years or older l Satisfactorily completed Year 12 or equivalent l International students must meet Student Visa requirements and provide evidence of English language

proficiency with a minimum score of IELTS 5.5 or minimum of 6 weeks of upper intermediate level Elicos or PTE - 42 or CAE - 47 or TOEFL-IBT-46 or TOEFL-PBT-527.

Recognition of Prior earning (RPL) and Credit Transfer

Learners with prior learning and work experience can apply for Recognition of Prior Learning. Learners who have completed corresponding units of competency and/or units contained within the packaging rules can apply for Credit Transfer.

Teaching Methods/Mode of Study

Face to face

Course duration

Total duration for this qualification is 40 weeks (including) breaks.

Students study minimum 20 hours a week for Thirty weeks, without breaks. Delivery and assessment takes place in fully equipped classrooms. l In order to complete Certificate IV in Business, a student needs to gain competency in 10. (1 core unit

and 9 elective units).

Pathways Information

Pathways into the qualification

Preferred pathways for candidates considering this qualification include:


l BSB30115 Certificate III in Business or other relevant qualification/s OR

l with vocational experience assisting in a range of environments providing administrative or operational

support to individuals and/or teams but without a formal business qualification.

Pathways from the qualification

After achieving this qualification candidates may undertake:

l A range of Diploma level qualifications within the BSB Business Services Training Package, or other

Training Packages.

Employment Options

l Accounts Clerk

l Customer Service Advisor

l Clerk

l E-business Practitioner

l Legal Receptionist

l Medical Receptionist

l Office Administration Assistant

l Student Services Officer

National Code Unit of Competency Core/Elective

BSBWHS401Implement and monitor WHS policies, procedures and programs to meet legislative requirements

Core

BSBRSK401 Identify and Apply Risk Management Process Elective

BSBREL401 Establish Networks Elective

BSBMKG414 Undertake Marketing Activities Elective

BSBADM405 Organise Meetings Elective

BSBCUS401 Co-ordinate Implementation of customer service strategies Elective

BSBINN301 Promote Innovation in a Team Environment Elective

BSBMKG413 Promote Products and Service Elective

BSBLED401 Develop teams and individuals Elective

BSBRES401 Analyse and Present Research Information Elective

Location and Facilities

Gen Institute is located at 416-420(Basement)Collins st, Melbourne, Vic 3000. And has well-appointed facilities

that offer a comfortable learning environment.

Fees:

Total Course Fees $7500.00 (Payment Plan Option is available) Itemised fee details are available

on: http://gen.edu.au/costs/ l All fees are subject to change at any time.

l Students have the option of a payment plan when paying their fees.

l Refunds are made strictly in accordance with the Gen Institute’s Refund Policy.

l All fees shown are in Australian dollars and do not include living or accommodation expenses.


Diploma of Business National Course Code: BSB50215

Course Description

This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in

a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse

and evaluate information from a variety of sources. They may provide leadership and guidance to others

with some limited responsibility for the output of others.

Assessment Methods

Assessment is structured throughout the course. If learners are unable to achieve competency, additional

support is provided through mentoring and access to re-assessment as outlined in the Gen Institute’s

policies and procedures. Learners who are working in an appropriate business environment are able to base

relevant assessment tasks on their workplace. This will be negotiated between the learner and the assessor.

Assessment requires achievement across all tasks to demonstrate competence.

Assessment is carried out through a range of the following tasks l Written Assessments

l Written Questions Answers Case Studies

Entry requirements 18 years or older

l Satisfactorily completed Year 12 or equivalent

l International students must meet Student Visa requirements and provide evidence of English language

proficiency with a minimum score of IELTS 5.5 or minimum of 6 weeks of upper intermediate level

Elicos or PTE - 42 or CAE - 47 or TOEFL-IBT-46 or TOEFL-PBT-527.

Recognition of Prior Learning (RPL) and Credit Transfer

Learners with prior learning and work experience can apply for Recognition of Prior Learning. Learners

who have completed corresponding units of competency and/or units contained within the packaging rules

can apply for Credit Transfer.


Face to face

Course duration


Students study minimum 20 hours a week for Thirty-two weeks, without breaks. Delivery and assessment

takes place in fully equipped classrooms.

l In order to complete Diploma of Business, a student needs to gain competency in 8 Units.



l BSB40215 Certificate IV in Business or other relevant qualification OR


l with vocational experience in a range of work environments in senior support roles but without a

qualification.


l After successful completion of BSB50215 - Diploma of Business learners can continue this study in

BSB60215 Advanced Diploma of Business or a range of other Advanced Diploma qualifications.

Employment Opportunities

This course may provide you with employment opportunity in a business as

l Program coordinator

l Program consultant

l Executive officer


BSBADM502 Manage meetings Elective

BSBADM506 Manage business document design and development Elective

BSBWOR501 Manage personal work priorities and professional development Elective

BSBHRM506 Manage recruitment, selection and induction processes Elective

BSBHRM513 Manage workforce Planning Elective

BSBFIM502 Manage Payroll Elective

BSBPMG522 Undertake project work Elective

BSBRSK501 Manage Risk Elective




Fees


on: http://gen.edu.au/our-courses/fees-and-charges/

l All fees are subject to change at any time.





Advance Diploma of BusinessNational Course Code: BSB60215

Course Description:

This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in

a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse

and evaluate information from a variety of sources. They may provide leadership and guidance to others

with some limited responsibility for the output of others.

Assessment Methods






Assessment is carried out through a range of the following tasks: l Written Assessments


Entry requirements l 18 years or older










Face to face

Course duration


Students study minimum 20 hours a week for Forty-two weeks, without breaks. Delivery and assessment

takes place in fully equipped classrooms.

l In order to complete Advanced Diploma of Business, a student needs to gain competency in 8

Units.


Candidates may enter the qualification through a number of entry points demonstrating potential to

undertake vocational education and training at advanced diploma level, including:


l BSB50215 Diploma of Business or other relevant qualification or

l with substantial vocational experience in a range of environments, acting in a range of senior support

or technical roles.


After achieving this qualification learners may choose to undertake studies at higher education level.

Employment Opportunities:

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification

include: l Senior administrator

l Senior executive


BSBFIM601 Manage finances Elective

BSBHRM602 Manage human Resources strategic planning Elective

BSBMKG608 Develop organisational marketing objectives Elective

BSBMKG609 Develop a marketing plan Elective

BSBMKG603 Manage the marketing process Elective

BSBADV602 Develop an Advertising Campaign Elective

BSBINN601 Lead and Manage organizational change Elective

BSBSUS501 Develop workplace policy and procedures for sustainability Elective


Gen Institute is located at 416-420(Basement) Collins st, Melbourne, Vic 3000. And has well-appointed facilities


Fees








Diploma of Leadership & ManagementNational Course Code: BSB51915

Course Description:

This qualification reflects the role of individuals who are engaged to manage the work of others or to add value

to or review management practices. Their role may be in any industry or organisational setting. Typically

people in these roles will have considerable experience in their respective industries or vocational areas and

combine an informed perspective of specific work requirements with their managerial approaches. The

qualification requires a sound theoretical knowledge base and managerial competencies to plan, carry out

and evaluate own work or the work of a team.

Assessment Methods


















Face to face

Course duration


Students study minimum 20 hours a week for Forty-six weeks, without breaks. Delivery and assessment takes

place in fully equipped classrooms. l In order to complete Diploma of Leadership & Management, a student needs to gain competency in

12 Units, 4 Core Units and 8 Elective Units.




l BSB42015 Certificate IV in Leadership and Management or other relevant qualification OR


qualification.


After successful completion of BSB51915 learners can continue this study in BSB61015 Advanced Diploma of

Leadership and Management or other Advanced Diploma Qualification.



include:

l Manager


BSBLDR501 Develop and use emotional intelligence Core

BSBMGT517 Manage operational plan Core

BSBLDR502 Lead and manage effective workplace relationships Core

BSBWOR502 Lead and manage team effectiveness Core

BSBCUS501 Manage quality customer service Elective

BSBMGT516 Facilitate continuous improvement Elective

BSBMGT502 Manage People Performance Elective

BSBFIM501 Manage budgets and financial plans Elective


BSBWHS501 Ensure a safe workplace Elective


BSBADM502 Manage meetings Elective




Fees








Advanced Diploma of Leadership & ManagementNational Course Code: BSB61015

Course Description:

This qualification reflects the role of individuals who have senior or managerial responsibilities. They may

oversee the work of others or have specialised roles where they do not supervise others but provide strategic

leadership.

Assessment Methods


















Face to face

Course duration

Total duration for this qualification is 52 weeks (including) breaks. Students study minimum 20 hours a week

for Forty Six weeks, without breaks. Delivery and assessment takes place in fully equipped classrooms. In

order to complete Advanced Diploma of Leadership & Management, a student needs to gain competency in

12 Units, 4 Core Units and 8 Elective Units.




l BSB51915 Diploma of Leadership and Management or other relevant qualification

OR


qualification.


After achieving this qualification learners may choose to undertake studies at higher education level.



include:

l Area Manager

l Department Manager

l Regional Manager.


BSBFIM601 Manage finances Core

BSBINN601 Lead and manage organisational change Core

BSBMGT605 Provide leadership across the organisation Core

BSBMGT617 Develop and implement a business plan Core

BSBMGT616 Develop and implement strategic plans Elective

BSBCOM603 Plan and establish compliance management systems Elective

BSBWHS605 Develop, implement and maintain WHS management systems Elective

BSBINM601 Manage knowledge and information Elective

BSBMGT608 Manage innovation and continuous improvement Elective

BSBHRM602 Manage human resources strategic planning Elective

BSBMKG609 Develop a marketing plan Elective



Gen Institute is located at 416-420(Basement) Collins st, Melbourne, Vic 3000. And has well-appointed facilities


Fees








Diploma of Building and Construction(Management)National Course Code: CPC50308

Course Description:

A Diploma of Building and Construction (Management) qualification is specifically designed for those participants who will be currently employed in a Supervisory/Management position and wish to gain a formal qualification. Graduates from this course can expect to gain an understanding of the specialist skills and knowledge required to become a construction manager or construction project manager in a range of work contexts, including the project management environment.

Assessment Methods

Assessment is structured throughout the course. If learners are unable to achieve competency, additional support is provided through mentoring and access to re-assessment as outlined in the GEN’s policies and procedures. Learners who are working in an appropriate construction environment are able to base relevant assessment tasks on their workplace. This will be negotiated between the learner and the assessor. Assessment requires achievement across all tasks to demonstrate competence.

Assessment is carried out through a range of the following tasks:

l Projects l Written Questions Answers l Case Studies and Demonstrations

Entry requirements l 18 years or older l Satisfactorily completed Year 12 or equivalent l International students must meet Student Visa requirements and provide evidence of English language

proficiency with a minimum score of IELTS 5.5 or minimum of 6 weeks of upper intermediate level Elicos or PTE - 42 or CAE - 47 or TOEFL-IBT-46 or TOEFL-PBT-527.


Learners with prior learning and work experience can apply for Recognition of Prior Learning. Learners who have Completed corresponding units of competency and/or units contained within the packaging rules can apply for Credit Transfer.


Face to face

Course duration

Total duration for this qualification is 52 weeks (including) breaks. Students study minimum 20 hours a week for forty two weeks, without breaks. Delivery and assessment takes place in fully equipped classrooms. In order to complete Diploma of Building and Construction (Management), a student needs to gain competency in 12 Units. Of which, there are 5 core units and 7 elective units.


Candidates may enter the qualification through a number of entry points demonstrating potential to undertake vocational education and training at diploma level, including:


l CPC40508 Certificate IV in Building and Construction (Site Management) or l with substantial vocational experience in a range of building and construction support roles but

without a qualification


After successful completion of CPC50308 –Diploma of Building and Construction (Management) learners can continue their study in Advanced Diploma of Building and Construction (Management)

Course Structure


BSBFIM501A Manage budgets and financial plans Core

BSBHRM402A Recruit, select and induct staff Core

BSBITU402 Develop and use complex spreadsheets Elective

BSBITU404 Produce complex desktop published documents Elective

BSBMGT515A Manage operational plan Core

BSBOHS504B Apply principles of OHS risk management Core

BSBRSK501 Manage risk Elective

BSBMGT502 Manage People Performance Elective

BSBCUS501 Manage quality customer service Elective


BSBWOR502B Ensure team effectiveness Core

BSBSLS502 Lead and manage a sales team Elective


Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: l Project manager l Construction manager l Estimating manager l Sales manager


Gen Institute is located at 416-420(Basement)Collins st, Melbourne, Vic 3000. And has well-appointed facilities that offer a comfortable learning environment.

Fees:

Total Course Fees $10000.00 (Payment Plan Option is available) Itemised fee details are available on: http://gen.edu.au/our-courses/fees-and-charges/ l All fees are subject to change at any time. l Students have the option of a payment plan when paying their fees. l Refunds are made strictly in accordance with the Gen Institute’s Refund Policy.



Student Code of ConductThe Objective of Gen Institute’s code of conduct and disciplinary policy and procedure is to promote an

environment in which students develop a positive and responsible attitude towards the work environment,

customers and colleagues. As part of this, Gen Institute supports a system of informed consequence for

actions.

A disciplinary procedure exists for the proper management of disciplinary issues. The procedure is

designed to ensure fairness and objectivity and its primary purpose is not intended as a form of punishment

but as a means of providing students with the opportunity to correct or modify their behaviour through fair

and objective means.

Where behaviour is deemed to be improper or inappropriate as outlined below, Gen Institute will take

action in accordance with the Student Disciplinary Policy described below.

1.0 Student Misbehaviour

1.1 Improper or inappropriate behaviour includes but is not restricted to:

l Being on Gen Institute’s premises and consuming or having consumed alcohol; Persistent disruptive

behaviour;

l Verbally abusive or hostile behaviour affecting fellow students;

l Smoking or the use of prohibited or illegal substances at Gen Institute’s classes or on Gen Institute’s

premises;

l Deliberate misuse of Gen Institute’s equipment or materials; Behavior of a discriminatory nature;

l Carrying, use or being in possession of a prescribed or regulated weapon or dangerous article on Gen

Institute’s premises;

l Physical assault on a member of general or teaching staff, other students or members of the public or

behavior which is perceived to be threatening;

l Theft from staff or students at Gen Institute;

l Slander or harassment (whether verbal, sexual or otherwise) of staff or other students; Arson at Gen

Institute’s property;

l Willful or malicious damage to Gen Institute property or equipment.

l Any student who has been found to willingly or accidentally activate fire or security alarms which

result in the calling out of emergency services such as the fire department, police, ambulance or any

other emergency service will be liable for whatever costs are incurred by their actions. Furthermore,

students may be prosecuted under State or Federal laws in relation to their actions.

l Where fees, in excess of $500, are due and payable by a student

l Where a student has failed to attend classes for 10 consecutive days without prior approval, or without

a medical certificate from a registered medical practitioner.

l Where a student has found to be cheating within the meaning of the Academic Misconduct Policy as

set out on Gen Institute’s website.

l Conduct that is discriminatory and /or threatening on the basis of religion, culture, race, sexual

differences, age, disability, or socio-economic status, whether to other students, staff members, or

any other person at the Gen Institute’s premises.


Smoking

Tobacco Act 1987 (Vic) or Tobacco Products Regulation Act 1997 (SA) prohibits you from smoking in or

around buildings or in Victorian motor vehicles. It is an offence to smoke within 4 metres of any part of the

entrance to a building. Any breaches to the Act can result in fines being issued. You are only permitted

to smoke in marked designated smoking areas, and must remain in these areas whilst smoking.

Discrimination

Discrimination occurs when a person is treated less favourably than another person because of perceived

attributes such as age, gender, sexuality, race, ethnicity, cultural background, disability status, or socio-

economic status.

Discrimination whether direct or indirect is unlawful under the Equal Opportunity Act 2010 (Vic) or Equal

Opportunity Act 1984 (SA). Acts of discrimination will be considered as acts of behavioural misconduct

and will result in disciplinary action, and may be reported to the appropriate authorities.

Confidentiality

As an enrolled student of Gen Institute, you may be required to attend practical work placements as part of

your studies. During these placements, you may become familiar with information that is confidential to that

workplace (for example financial or business affairs, personal affairs and family background of staff and

clients, technical information, trade secrets, know-how, formulae, processes, ideas, and inventions). You

must not divulge any confidential information that you become aware of during a placement. Breaches of

confidentiality will be considered to be acts of behavioural misconduct and may result in disciplinary action.

Dress Code

Gen Institute is predominantly an adult learning environment that prepares you for employment in

business and industry, as well as for further career-related training. As such you are expected to dress in a

manner that is neat, clean, and safe at all times, and in a manner that would be expected in the workplace.

There is no desire on the part of Gen Institute to make dress standards too rigid. However, whilst attending

the institute you must wear appropriate clothing. In particular you must:

l Wear all personal protective equipment and/or clothing necessary to meet the work health and safety

requirements of your course. You are responsible for wearing appropriate clothing which minimises

risk to yourself.

l Wear clothing appropriate to the program of study.

l Wear appropriate footwear at all times. It is not permitted for anyone to enter Gen Institute buildings

with bare feet. Enclosed footwear is recommended

l Not wear clothing that is likely to offend others in terms of its lack of decency, modesty, or cleanliness,

or because of slogans, cartoons, or any symbol or graphic worn to provoke, intimidate, condemn, or

ridicule others.

l Not wear motorcycle helmets in Gen Institute building.

Student identification cards

Whilst on Gen Institute premises, you are required to carry an Institute Student Identification card (or

alternative identification where an Institute Student Identification card is not issued), and to produce it

when requested by a member of staff. Institute staff is entitled to request individuals to leave Institute

premises if student identification cannot be provided. If you lose your Student Identification card you may


be required to pay costs associated with a replacement card. You should return your Student Identification

card to your Institute’s student services/customer services if you withdraw from your program of study.

Harassment Policy

Gen Institute strives in the every step of its way to maintain a safe and healthy learning and working

environment and this policy helps Gen Institute to achieve it.

Gen Institute leaves no stone unturned to eliminating harassment including sexual harassment and bullying

of any person involved with the institute. Administrative Managers have a responsibility to ensure everyone

in the workplace is aware that harassment is unacceptable. Administrative Managers must also ensure

the workplace is free from items or materials that, in the context of general community standards, may be

considered offensive by other people.

At an instance when student feels harassed by other students or staff of Gen Institute, students should

contact the management. If an employee feels they are being harassed by other staff or students, they

should immediately approach their manager to discuss the situation.

All harassment complaints will be investigated impartially, seriously, empathetically and in strict confidence,

taking into account the privacy of all parties.


Deferment, Suspension and Cancellation Policy

Deferment of Enrolment

Course Deferment means delaying the commencement of the course prior to the date the course will start

either by the student or by Gen Institute.

Cancellation of Enrolment

Course Cancellation means cancelling the enrolment of the course that a student is studying. This is for

students who are studying their course at the Gen Institute and wish to cancel their course and no longer

study at that course in the Gen Institute. This can either be requested by the student or initiated by Gen

Institute.

Suspension of Enrolment

Course Suspension means taking a leave of absence during the studies. This is for students who are studying

their course at the Gen Institute and wish to suspend their studies for a certain period of time.

This can either be requested by the student or initiated by Gen Institute. Students on a student Visa are not

permitted to defer the commencement date of their course unless it is for exceptional circumstances e.g

bereavement.

Students must specify in writing the duration and reason for the deferral to Visa cancellation may be initiated

by DIBP if the deferral is for more than one semester. Gen Institute will enter a student Course Variation

to DIBP via the PRISMS System. Students are able to initiate deferral, suspension or cancellation of their

studies during their stay in Australia only in certain limited circumstances. Students may also have their

enrolment suspended due to misbehavior, which can also be grounds for cancellation of studies.

Students have the right to appeal a decision by Gen Institute to defer, suspend or cancel their studies

and Gen Institute will not notify DIBP of a change to the enrolment status until the internal complaints and

appeals process is completed.

Student Initiated Deferral

A student wishing to defer an enrolment must do so prior to the commencement of the course. Students

must complete an ‘Application to defer, suspend or cancel enrolment’ and submit to the student

Administrations Department. Gen Institute is only able to temporarily suspend the enrolment of the

student on the grounds of compassionate or compelling circumstances. These circumstances could include,

but are not limited to:

l Serious illness or injury, where a medical certificate states that the student was / is unable to attend

classes Bereavement of close family members such as parents or grandparents (Where possible a

death certificate must be provided)

l Major political upheaval or natural disaster in the home country requiring emergency travel and this

has impacted on the student’s studies or traumatic experience which could include:

l Involvement in or witnessing a serious accident


l Witnessing or being the victim of a serious crime that has impacted on the student (these cases

should be supported by police or psychologists’ reports)

l Where Gen Institute is unable to offer a pre-requisite unit or…

l Inability to begin studying on the course commencement date due to delay in receiving a student

visa.

Students will be required to complete an application to Defer, Suspend or Cancel Enrolment and submit it

to the Administrations Department. Students will also be required to provide evidence of the compassionate

or compelling circumstances in their application. (i.e. a medical certificate or police report, etc.)

Student Initiated Cancellation

l Students wishing to cancel their enrolment must complete an ‘application to defer, suspend or cancel

enrolment’ and submit to the student Administration Department.

l Students wishing to cancel their enrolment prior to completing 6 months of study in their principle

course must provide a letter of offer from an alternative provider. This is required under Standard 7 of

the National Code and further information can be gained from the ‘Transfer between Providers Policy

/ Procedure’.

l Gen Institute may defer an enrolment where the course is not being offered on the proposed date,

site, or any other reason Gen Institute deems necessary to cancel the course.

Provider Initiated Suspension

Gen Institute has the ability to suspend a student’s enrolment on the grounds of misbehavior. This misbehavior

may include but is not limited to acts of discrimination, sexual harassment, and vilification or bullying as

well as acts of cheating or plagiarism. Such acts of misbehavior will be classified into one of two categories:

Academic Misconduct or General Misconduct.

Provider Initiated Cancellation

In some cases where the student’s misconduct is severe, Gen Institute has the right to cancel the

enrolment. All students are to be given 20 working days to access the complaints and appeals procedure

before reporting any provider initiated suspensions or cancellations of enrolments to the Department

of Immigration and Border Protection. Gen Institute will not notify DIBP of a change to the enrolment

status until the internal complaints and appeals process is completed.

For the full policy and forms, visit: www.gen.edu.au


Complaints & Appeals

Scope

This policy and procedure applies to all Staff and students of Gen Institute.

Policy

This policy/procedure supports ‘Standard 8 – Complaints and Appeals’ of the ‘National Code of Practice for

Registration Authorities & Providers of Education & Training to Overseas Students 2007’

And

The policy supports Standard 6. Complaints and appeals are recorded, acknowledged and dealt with fairly,

efficiently and effectively.

Despite all efforts of Gen Institute to provide satisfactory services to its students, complaints may occasionally

arise that require formal resolution. Each and every student has the opportunity to formally present his/her

case at no cost to himself/herself. The following procedures provide students the opportunity to have

Complaint & Appeal resolved and resolutions reached. This process incurs no cost to either party involved.

Complaints Informal process

Where possible all non-formal attempts shall be made to resolve the Complaint or appeal. This may include

advice, discussions, and Operations mediation in relation to the issue and the student’s Complain or appeal.

Any staff can be involved in this informal process to resolve issues but once a student has placed a formal

complaint or appeal the above said procedures must be followed.

General Complaints

All complaints or appeals are to be submitted through 8.1 Complaints and appeals form to the Admin manager.

It is his responsibility to deal with the complaint in the first instance. Complaints are to include the following

information:

l Submission date of complaint - Name of complainant;

l Nature of complaint;

l Date of the events which lead to the complaint - Attachments (if applicable);

Once the 8.1 Complaints and appeals form is received it is to be entered into the Complaints and appeals

Register which is monitored by the Operations Manager. The information to be contained and updated within

the 8.1 Complaints and appeals form is as follows:

l Submission date of complaint - Name of complainant;

l Description of complaint / appeal - Determined Resolution; and

l Date of Resolution.

A student may be assisted or accompanied by a support person regardless of the nature of the Complaint &

Appeal.

Once a complaint has been filed and logged in the Complaints and appeals registerthe Admin Manager shall

notify Operations Manager of the complaint and provide any further documentation related to the matter.

The Operations Manager shall then refer the matter to the appropriate staff to resolve, or make a decision

on the complaint at hand within 10 working days and keep the complainant informed of any decisions or

outcomes concluded, or processes in place to deal with the complaint.


Once a decision has been reached the operations manager shall be required to inform all parties involved of

any decisions or outcomes that are concluded in writing.

Copies of all documentation, outcomes and further action required will be placed into the complaints and

appeals register by the admin manager and on the student file.

With the notification of the outcome of the formal complaint the students shall also be notified that they have

the right to appeal. To appeal a decision Gen Institute must receive, in writing, grounds of the appeal. Students

are referred to the appeals procedure.

Operations Complaints

Any student, potential student, or third party may submit a formal complaint to Gen Institute with the

reasonable expectation that all complaints will be treated with integrity and privacy. There is no cost for the

complaints process unless it is referred to a third party.

Complaints should be submitted in writing using the complaints and appeal form

All formally submitted complaints or appeals are submitted to the Student Support Officer. It is his responsibility

to deal with the complaint in the first instance. Complaints are to include the following information:

l Submission date of complaint -Name of complainant;

l Nature of complaint ;

l Date of the event which lead to the complaint -Attachments (if applicable);

Once a formal complaint is received it is to be entered into the ‘complaints and appeals register’ which is

monitored by the Operations Manager regularly. The information to be contained and updated within the

register is as follows:

l Submission date of complaint -Name of complainant;

l Description of complaint / appeal -Determined Resolution; and

l Date of Resolution.

Each complainant or appellant will have the opportunity to formally present their case at no cost

A student may be assisted or accompanied by a support person regardless of the nature of the complaint

throughout the process at all times.

Once a complaint has been filed and logged in the ‘complaints and appeals register’ the Student Admin

Manager shall notify the Operations Manager of the complaint and provide any further documentation related

to the matter.

The Operations Manager shall then refer the matter to the appropriate staff to resolve, or make a decision

on the complaint within 10 working days and keep the complainant informed of any decisions or outcomes

concluded, or processes in place to deal with the complaint.

Once a decision has been reached the Operations Manager shall be required to inform all parties involved of

any decisions or outcomes that are concluded in writing. Within the notification of the outcome of the formal

complaint the students shall also be notified that they have the right to appeal. To appeal a decision Gen

Institute must receive, in writing, grounds of the appeal. Students are referred to the appeals procedure.


The Operations Manager shall ensure that Gen Institute will act immediately on any substantiated complaint.

If the internal or any external complaint handling or appeal process results in a decision that supports the

student, Gen Institute will immediately implement any decision and/or corrective and preventative action that

are required, and advise the student of the outcome.

Copies of all documentation, outcomes and further action required will be placed into the ‘complaints and

appeals register’ by the Student Admin Manager and on the students file.

Appealing a Decision

All students have the right to appeal decisions made by Gen Institute where reasonable grounds can be

established. The areas in which a student may appeal a decision made by Gen Institute may include:

l Assessments conducted

l Deferral, suspension, or cancellation decisions made in relation to the student’s enrolment

l Or any other conclusion / decision that is made after a complaint has been dealt with by Gen Institute

in the first instance.

l If the student accesses Gen Institute’s internal complaints and appeals process, suspension or

cancellation of the student’s enrolment cannot take effect until the internal process is completed.

l To activate the appeals process the student is to complete ‘complains and appeal form’ which is

to include a summary of the grounds the appeal is based upon. The reason the student feels the

decision is unfair is to be clearly explained and help and support with this process can be gained from

student administrations department.

l The Operations Manager shall then determine the validity of the appeal and organise a meeting with

all parties involved in the matter and attempt to seek resolution where appropriate.

l The process for all formally lodged appeals will begin within 10 working days of the appeal being

lodged. The Operations Manager shall ensure that Gen Institute acts on any substantiated appeal.

l Where an appeal has been lodged it will be defined into one of the following categories and the

appropriate procedures followed:

Operations appeals

Where a student has appealed a decision or outcome of a formal complaint they are required to notify Gen

Institute in writing within 20 working days of the grounds of their appeal. Any supporting documentation

should also be attached to the appeal.

The appeal shall be lodged through student administrations and the student admin manger shall ensure the

details of the appeal are added to the ‘complaints and appeals register’.

The Operations Manager shall be notified and shall seek details regarding the initial documentation of the

complaint and shall make a decision based on the grounds of the appeal.

The student shall be notified in writing of the outcome with reasons for the decisions, Admin Manager will

make sure the ‘complaints and appeals register’ is updated. The student shall also be provided the option of

activating the external appeals process if they are not satisfied with the outcome. The student is required to

notify Gen Institute if they wish to proceed with the external appeals process.

Assessment appeals

Where a student wishes to appeal an assessment they are required to notify their assessor in the first instance.

Where appropriate the assessor may decide to re-assess the student to ensure a fair and equitable decision is


gained. The assessor shall complete a written report regarding the re-assessment outlining the reasons why

assessment was or was not granted.

If this is still not to the student’s satisfaction the student shall formally lodge an appeal by submitting a written

letter outlining the reasons for the appeal. They shall lodge this with student administrations department and

the appeal shall be entered into the ‘complaints and appeals register’.

The Operations Manager shall be notified and shall seek details from the assessor involved and any other

relevant parties. A decision shall be made regarding the appeal either indicating the assessment decision stands

or details of a possible re-assessment by a ‘third party’. The third party shall be another assessor appointed by

Gen Institute.

The student shall be notified in writing of the outcome with reasons for the decision Admin Manager will

make sure the ‘complaints and appeals register’ is updated. The student shall also be provided the option of

activating the external appeals process if they are not satisfied with the outcome. The student is required to


Appealing deferrals, suspension or cancellation of enrolment decisions

l Where a student wishes to appeal a decision relating to deferment, suspension, or cancellation of

their enrolment they are required to lodge, in writing, a letter outlining the details of their appeal. The

student should have extenuating circumstances as to why the decision should be reviewed and any

supporting documentation supporting their appeal.

l If the student accesses Gen Institute’s internal complaints and appeals process, suspension or

cancellation of the student’s enrolment cannot take effect until the internal process is completed.

l The appeal submitted shall be lodged with student administrations department and the appeal shall

be entered into the ‘complaints and appeals register’.

l The Operations Manager shall be notified and shall seek details regarding the initial documentation

of the decision and shall make a decision based on the grounds of the appeal.

l The student shall be notified in writing of the outcome with reasons for the decision, and the

‘complaints and appeals register’ updated. The student shall also be provided the option of activating

the external appeals process if they are not satisfied with the outcome. The student is required to


l The Operations Manager shall ensure that Gen Institute will act immediately on any substantiated

appeal. If the internal or any external complaint handling or appeal process results in a decision that

supports the student, Gen Institute will immediately implement any decision and/or corrective and

preventative action that are required, and advise the student of the outcome.

Guidelines

The complaint or appeal will be dealt with promptly and the length of time involved may vary in accordance

with the complexities of the case. Under normal circumstances student can expect at least a provisional

written response within 10 working days of presenting the complaint and appeal. If resolution takes longer,

they will be kept informed on the progress of the case.

l Student will be provided with a written outcome on your case including reasons.

l Student must maintain the enrolment throughout the complaints and appeals process.

l The complaints and appeals services available to students shall not incur any cost.


External Appeals

If the matter is still unresolved after the above procedures have been implemented and the internal appeals

process exhausted, Gen Institute advises the student that he/she has the right to access the external appeals

process. Where this is the case, the matter shall be referred to the external independent / third party mediator

at no cost to the student. The third party mediation organisation is Overseas Students Ombudsman (OSO).

The decision of this independent mediator is final and any further action the student wishes to take is outside

Gen Institute policies and procedures. The student shall be referred to the government agencies such as

Department of Education and Trainingand http://www.border.gov.au/ and this information can be gained

from the Operations Manager.

Where a decision or outcome is in favor of the student, Gen Institute shall follow the required action to satisfy

the students Complaint & Appeal as soon as practicable.

52 Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572FGen Institute Pty LtdNational Provider Code: 41126 | CRICOS: 03572F | Visit: www.gen.edu.au

416-420 (Basement) Collins St, Melbourne, Victoria, Australia 3000Telephone: +613-9642 2193, Email: [email protected] Provider Code: 41126 CRICOS: 03572Fweb: www.gen.edu.au ABN: 36 155 887 764, Version 2.0

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