STREETS AHEAD FINAL VERSION

8/7/2019 STREETS AHEAD FINAL VERSION

1/9

HOUSINGBENEFIT UPDATEKEEPING YOU

UP TO DATE ON THE

CHANGES

CHALLENGEROSEBERYHELP US TO DELIVERA BETTER SERVICE

HOME ISWHERE THEHEART IS...TRACEY AND HER FAMILY

FIND THE RIGHT HOME

Streets Ahead is published by Rosebery Housing Association

11SPRING

STREETS AHEAD


2/9

4EDITOR

Caroline Bann

01372 814 032

email: caroline.

[email protected].

uk

COPY TEAM

Caroline Bann

Sarah Woodsworth

Gary Clark

Sam Hetherington

COVERPHOTOGRAPHY

Hamish Jordanwww.hamishjordan.com

RESIDENT EDITORIAL

PANEL

Yvonne Read

Peter Brabon

Kris Bungaroo

Pat Dyer

ART DIRECTION

Caroline Bann

Sanjay Chauhan

DESIGN

Atticus Creative

020 7936 9422www.atticuscreative.co.uk

Editorial team

If you would like to contribute orhave a say about what goes intoStreets Ahead you can send us yourviews through the suggestion box onour website at www.rosebery.org ukor contact Caroline Bann on tel:01372 814 032, email: [email protected] or text Rosebery on:07736 592 260 or write to us at:Rosebery Housing Association,Rutland House, 57-59 South St, Epsom,Surrey KT18 7PR

Streets Ahead is printed

on recycled paper.

Community4 Beware of bike theft

5 Be on the ball for

bogus callers

6 Cover Story

Home is where the

heart is...

10 Fire safety

Opportunity Store8 Thank you e-surveys

You asked we did

9 Walk About Talk

About

Challenge Rosebery

Your Services11 Our performance

12 Rosebery cut utility

costs

13 Housingbenet

update

14 And our survey says

16 A day in the life of...

SPRINGCONTENTS

STREETSAHEAD

5

14

8

Cutting ultility bills

Bogus callers

Home is wherethe heart is...

1216

Welcome to the

rst Streets Ahead

of 2011 and

my rst issue as

Communications

Ofcer forRosebery!

I have had a busy few months, learning

the ropes for my new role. E-surveys

have been sent out to get your feedback

on everything from how we communicate

with you, to what your favourite

supermarket is. I held my rst Editorial

Panel meeting in February, where ideas

were generated and lots of tea was

consumed! Look out for our new column

A Day in the Life on page 16.

Its an exciting time for Rosebery as we

have started the recruitment process

for our new Customer Panel: Challenge

Rosebery. We have been looking for a

team of residents to work with us to

improve our services, which will affect

all Rosebery residents. In the next edi tion,we will give you an update on who has

been recruited to the Panel.

If you have any comments or ideas

about the magazine, I would love to hear

from you.

Caroline BannCommunications Ofcer

01372 814 032

[email protected]

Streets Ahead

Spring11

Cover photo:

Tracey Kemp

Photographer:

Hamish

Jordan

Article:

Home is wherethe heart is...

page 6

ets Ahead Spring 11

Rosebery Housing Association LimitedRutland House 57-59 South StreetEpsom, Surrey KT18 7PRRegistered Provider LH4026Charitable Industrial & ProvidentSociety 27671R

6

For more information on Rosebery or how to get

involved visit our website at

www.rosebery.org.ukor call the Customer Services Team on:

01372 814 000 / 0800 068 7664

Bike theft

OpportunityStore

A day inthe lifeof...

And oursurvey says...


3/9

Be on the Ballfor Bogus callers

BEWARE OFBIKE THEFT

Riding a bike is a great way to get out and about in your local

area. Bikes cost less than cars to run and they help to keep

you t. Not only that, bikes are also more environmentally

friendly.

Unfortunately, bikes can also be easily stolen by thieves. According to

Surrey Police, cycle theft is on the increase in the Epsom and Ewell.

For further information and advice, please call 0845 125 2222

and ask for the Crime Reduction Advisor.

Free security equipmentTo help you protect your belongings, the community budget has

purchased Bike locks, electronic tags for your bike, padlocks for your

shed and ImmobiMARK Property Marking Kit. If you would like to

receive your free piece of equipment please contact Rosebery on

01372 814 000. (Limited to two items per household)

Have you ever been suspicious of

someone claiming to be a police

ofcer, repair man or gas engineer?

If so, you are not alone as bogus

callers are becoming more and

more common. People who live

alone and older people are often

targeted by bogus callers, who will

use all sorts of scams and excuses

to con them out of money.1

Usingse

curitym

easures

such

aselect

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property

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ittobes

tolen.

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eoplear

ealsom

ore

likelyto

noticea

nything

suspicio

us

2

Usingag

oodlock

onyour

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dsecuri

ngitto

an

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andsol

idxin

g

TheNei

ghbourho

odPolice

Team

advisey

outom

akeitm

ore

difcult

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ethieve

sby:

3

5

Registering

yourbik

eforfree

atwww.

immobil

ise.comor

www.biker

egister.c

om.Thi

s

meanst

hepoliceha

veabet

ter

chance

ofndi

ngyour

bikeif

it

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4

Making

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fthe

frame numb

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akinga

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aphsoy

oucang

ive

ittothe

policeifyo

urbike

is

stolen

Here are some top tips from Epsomand Ewells Crime Reduction Advisor

on how to avoid being a victim of

bogus callers:

Cold CallingIf anybody knocks at your door, you

can always say no and ask them toleave. If they refuse to leave, call 999straight away.

Thieves posing as policeofcers

The number of incidents where

thieves have claimed to be police

ofcersisrising.Bypretendingtobe apoliceofcer,theycanofteneasily

enter a property by claiming to beinvestigating a burglary or chasing

a criminal.

Genuinepoliceofcerswouldnever

force their way into your home toinvestigate a burglary and would not

expectyoutolettheminwithoutrstshowing their ID which you can

check with the police.

Always ask them to prove theiridentity. You can ask for it to be

passed through the letter box so youdont have to open the door.

If a caller can only provide a mobilephone number as a point of contact,

then do not let that person in.

If you think a person is actingsuspiciously in your area please call0845 125 2222 and ask for the CrimeReductionOfcer.

Community

Streets Ahead Spring 11

5


4/9

Three months ago, 39-year-old

Tracey Kemp was living withher ve children in a cramped

house which was about to be

repossessed. Tracey had been

leasing the property from a landlord, pay ing

him rent which he would then use to pay

the mortgage. She was shocked to discover

that the mortgage had not been paid and

the landlord was nowhere to be seen. Tracey

was desperate to nd another home before

she faced eviction. Step forward Mr and

Mrs Bates, a retired couple who accepted

Roseberys incentive scheme to downsize

to a smaller property. The Kemp family

which includes two sets of twins are

now enjoying their new found space in a

four bedroom home with two reception

rooms, a downstairs cloakroom and

garden.

Tracey said: I love the area, its

much quieter than where

we were living before.

My children are happier

because they arent living

on top of each other. My

eldest daughter has her own

bedroom, whereas before she

had to share with her twin

sisters.

Mr and Mrs Bates moved into

a two bedroom house in our

new development Parkviews in

January. It was a big step for

the retired couple, who had lived in their old

home for over 40 years. They had raised vesons there and then had 14 grandchildren

and ve great-grandchildren dropping by.

Moving to a smaller home had never crossed

their minds until they received a letter from

Rosebery asking if they would consider it.

Mrs Bates said: As our children left home,

we found the big house quite hard to copewith. Three of the bedrooms had not been

used for years, so when we heard about

downsizing, we looked at a property

on Parkviews. We immediately

loved it because, although its

smaller, there is actually a lot

of space and a lovely garden

with a shed.

As part of our Incentive

Scheme, residents

are offered between

1,000 and 2,000 to

downsize to a smaller

property the amount

depends on the size of

the house vacated. In this

case, the couple were given

1,500 which helped them to buy

furnishings like carpet.

Mrs Bates continued:The neighbours

are friendly and we feel settled. Afterhearing how delighted Tracey is

with our old home, we are more than

condent that we made the right

decision. I am sure she and her family

will be just as happy as we were.

They can be rest assured that the Kemp

family are already building happy memories

in their new home.

I am grateful to Rosebery and Mr and Mrs

Bates for giving us the chance to live in a

spacious house in a good area. I was even

given a grant to do some decorating and

now I cant wait to put my own stamp on the

house

If you are interested in downsizing

to a smaller property please contact

Customer Services on 0800 068 7664.

By

Caroline Bann,

Comunications Ofcer

Home is where the heart is...

Community


7

Community


5/9

Opportunity Store

Our survey said that 50% of

residents dont feel that we

take their views into account.

We want tochange this!

Throughout March weve been

recruitingtondateamof

residents who want to be on

the Customer Panel. The team

will help us deliver a better

service and hold us to account

on the promises we make. Look

outforfutureupdatestond

out how the team is getting on.

If you would like to be part

of Challenge Rosebery and

help the team reality check

our services, why not become

a mystery shopper or an

investigator. You will have to

attend a short training session,

but you can test our services

from the comfort of your home.

Contact Sarah Woodworth

Community Involvement

Co-ordinator on 01372 814 023

or sarah.woodworth@rosebery.

org.uk

opportunitystorediscovery

empowerment learningThank you

E Surveys

Thank you to

everyone who

has been taking

part in our new

e-surveys. So

far residents

who signed

up have given their views

on a new type of tenancy,

reviewing our gas and income

management policies and how

we communicate with you. The

surveys make a real difference

- thanks to your comments

and suggestions we have

introduced a starter tenancy for

new residents joining Rosebery.

We have made changes to

our income policy, which

now means that staff support

residents to prevent them from

getting themselves into high

levels of arrears

The surveys take around 5 to 10

minutes to complete and you

will be sent a survey every 6 to

8 weeks. You can do it at your

leisure, at a time that suits you.

If you would like to take part

in the e-survey, send an email

to opportunitystore@rosebery.

org.uk or contact the customer

service team. If you dont have

an email address or access to

the internet, just let us know and

we can post the survey to you.

You thought it would be

interesting to nd out what staff

at Rosebery get up to during

the day. So instead of the

Hotseat weve introduced a A

Day in the Life of. Turn to page

16 to read the rst day column.

Let us know who you would like

to see next time.

At the Chief Executive visits

to the sheltered schemes,

residents asked if they could

have grit bins and shovels to

clear the snow for themselves.

An application has been

made to the Community

Budget, to help residents clear

their own pathways.

The Community Budget is

managed by a panel of

residents who decide where

money should be spent.

With support from your

neighbours you can apply for

money for an environmental

improvement: perhaps you

would like to improve the

lighting or buy a new bench for

the communal garden? You

can apply for anything that will

improve the area where you

live and the local community.

Last year the community

budget paid for new pathways

at Elmwood, bookshelves for

a communal library at Tomlin

Court and an outside seating

area in Rushmere Court to

name a few.

Or maybe you need funding to

run a project do you want to

set up a grown your own veg

club or organise an event for

your community to celebrate

a national event? If so, then

apply to the community grant!

If youre not sure if you can

apply, read the frequently

asked questions at www.

rosebery.org.uk/opportunities

or contact Sarah Woodworth

for more information on

01372 814 023 or sarah.

[email protected].

Watersedge meet at

the Edge Youth Centre

(with Epsom and Ewell

Council Mobile Unit)

23rd March 10am

22nd June 6pm

Gatley Avenue and

Pemberley Chase

meet at junction

of Ruxley Lane and

Gately Ave

25th May 6pm

West Ewell - Cherry

Way, Shawford Road,

Always Ave, Scotts

Farm Road, Gadesden

Road, James Court,

Baker Place meet at

Poole Road shops

27th April 10am

Worcester Park Road

meet at junction of

Worcester Park and

Kingston Road

27th July 10am

Rushmere Court

meet in the Car Park

27th July 10.45am

Longmead Zone 1

Middleton Road,

Eleanor Avenue,

Hollymoor Lane,

Orlando Gardens,

Ormonde Avenue,

Cotherstone Road,

Cremorne Gardens,Melton Place, and

Hyperion Place.

27th April 10am

(with Epsom and Ewell

Council Mobile Unit)

outside Hollymoor Lane

Shops.

Longmead Zone 2

Sefton Road, Rutland

Close, Dorset Square,

Cumberland Close,

Lancaster Close,

Bishopsmead Close,

Bishopsmead Court,

Somerset Close,

Westmorland Close,

Lincoln Walk, Gibraltar

Crescent and Dee

Way.

25th May 6pm

Longmead

Zone 3 Harvester

Road, Nimbus Road,

Donovan Close,

Teddington Close,

Bahram Road,

Bloomsbury Close and

Gainsborough Road.

22nd June 6pm

Longmead Zone 4

Tonstall Road,

Andover Close,

Almond Road, Trigo

Court and

Relko Court.

23rd March 10am

27th July 6pm

Lancaster Way

- meet at entrance to

Lancaster Way

8th June 3.30pm

Cook Way - meet at

entrance to Cook Way

8th June 3.30pm

Daisy Meadows

meet at entrance to

Daisy Meadows

8th June 5.30pm

Livingstone Park

Antree Court,

Kempton Court, AscotCourt, Haydock Court,

Sandown Court,

Pelham Way, Burnham

Grove, Hardy House

and Rollin House

meet at Rollin House

29th June 6pm

Albert Road meet at

Albert Road

6th April 10am

Ash Mews meet in

car park

6th April 10am

Walk AboutTalk About DatesWATAsgiveyouthechangetomeetwithyourneighbourhoodofcerandotheragencieslikethe

Police and the Council, to discuss any concerns you have about where you live.

Longmead has been divided into 4 zones to make sure that your area

has a WATA at least once every 3 months. The meeting point for each is

outside Norman Coyler Court, Hollymoor lane unless stated otherwise.

Challenge Rosebery

You asked, we did!

Check out the latest involvement opportunities atwww.opportunitystore.org.uk

Didyouknowthat

Roseberyhas

10,000forresidents

toimprovewhere

theyliveorruna

communityproject?

feedback

rewards

about

opportunityproducts

TM


9


6/9

Rosebery is committed to being clear and honest about ourperformance to our residents. Therefore, each quarter we promise to

publish our performance statistics on our website and inStreets Ahead.

Our Performance

Target

ApriltoJu

ne

JulytoSe

ptem

ber

Octob

ertoDec

embe

r

Ontarget?

Perfo

rman

ce

Indica

tor

(perce

ntag

e)

2009/10

Perfo

rmance

From April 2011 we will be reviewing what areas of our service we measurewith our residents and publishing these in future editions of Streets Ahead.

Fire safety

Be prepared by making a plan of escape. To stop

kids from panicking when a smoke alarm goes off,tell them what they should do.

Shut the doors in your home as part of a night

timeroutine.Thiswillcontainareandpreventdamage spreading throughout the house.

Switch off electrical appliances at the socket.However, if you need to keep any switched on,

close the doors of the rooms they are in.

Everyone should have a working smoke detector.Test it on a weekly basis it is common for people

to forget that they once removed the batteries.

If you dont have a smoke detector then you canask for a Home Fire Safety Visit f rom Surrey Fire and

Rescue Service. An alarm will be provided and

ttedfreeofcharge.

Avoid cooking in an old fashioned chip pan,use a modern sealed unit. Make sure candles

are secured in a proper holder and away f rommaterialsthatmaycatchre.

Unplug electric blankets before you go to bed,

unless they have a thermostat control for safe

all-night use.

If you smoke, make sure all ashtrays are emptied.

Stopping a re from starting or spreading is

essential for saving your home and your life.Martin Stacey, Fire Ofcer for Surrey Fire and

Rescue Service, has some important advice on

keeping safe.

If you would like to request a Home Fire Safety Visit from SurreyFire and Rescue Service please call FREEPHONE on 0800 085 0767or complete the online request form from the websitewww.surrey-re.gov.uk/besmartbesafe

A namechange forConnaught

In November 2010,Connaught Environmental the company thatprovided the cleaning andgrounds maintenance in

the communal areas atyour home changedits name to FountainsEnvironmental. Since then,they have continued todeliver the same service toresidents. Out and about:

instead of the red

uniform colours, you

should be seeing navy shirtswith the Fountains logoembroidered in white.

If you have any feedbackabout Fountains pleasecontact Sam Hetherington,Estates Ofcer, on0800 0687 664or [email protected]

By

Sam Hetherington,

Estates Ofcer

0


Your ServicesCommunity

11


7/9

Website Contact No.

www.energylinx.com 0845 225 2840

www.energyhelpline.com 0800 074 0745

www.homeadvisoryservice.com 0845 180 0300

www.moneyexpert.com 0800 542 7217

www.moneysupermarket.com 0845 345 5708

www.saveonyourbills.co.uk 0845 123 5278

Website Contact No.

www.simplyswitch.com 0800 011 1366

www.switchwithwhich.com 0800 533 031

www.theenergyshop.com 0845 330 7247

www.uSwitch.com 0800 404 7908

www.confused.com 0292 043 5501

We would love to hear from you if you were able to save money by switching your energy provider.

The BMG research

(see page 14)

showed that

many of you

wanted us to help

reduce your fuel bills. 53%

of you felt that reducing fuel

bills was a high priority. As a

result, we have been working

hard to try and reduce the

impact of rising costs to our

residents.

In December 2010 we

reviewed our gas and

electricity contract with

British Gas. We have landlord

electricity to 110 sites across

our homes and 8 for gas. Over

the years we have negotiated

new rates over a number of

different dates and areas.

Prior to this we compared the

market to nd the best rates.After reviewing the rates

from a number of different

providers we then contacted

British Gas directly and

challenged them to beat

the best prices that were

provided by other companies.

The outcome from this

exercise was that we were

able to secure very good

rates across all of our estates

and even though some

sites saw a small increase,

overall we were able to

save a substantial amount

of money when compared

with the original costs. The

renegotiated gas contract

saw savings of over 8,000 per

year and for electricity we

saved almost 55,000 per year

(based on energy usage).

You will start to see these

savings reected in your

service charges over the next

2 years as the rates are xed

until January 2013.

Getting a better dealon your personalenergy billsGetting quotes from energy

providers and switching

to better deals couldnt

be easier. All you need to

compare prices is your gas

and/or electricity bill that

shows you your estimated

annual consumption (often

expressed as units of KWH)

or annual spend. This

information can be found on

your bills.

Once you have this

information you can compare

the market and select the

provider that offers you the

best deal. It is fairly straight

forward with the new

provider dealing with much

of the process for you. There

are a number of organisations

that are accredited with the

energy watch condence

code (a voluntary code of

practice for comparison

services) and these are listed

for you below:

By

Gary Clark,

Operations Director

Roseberycut utility costs

2


Your Services

Q. Has there been any more changes tohousing benet since December 2010?

A. We havent heard any more news onthe 2013 cut for people living in a home

thats too big for their needs. However,the10%cutinhousingbenetforpeople

who have been receiving JobseekersAllowance for 12 months or more, has

now been dropped.

Q. It was conrmed that from April

2011, there will be bigger deductionstaken from housing benet for non-

dependents living with you, e.g. afriend, grown up child or elderly relative.

Have the new rates been conrmed?A. Yes they have. The non-dependent

deduction is based on the grossincome of the person and their

circumstances. In somecases there wont be a

deduction but where

there is one, the lowestrate is used where the

person does not work orworks for less than 16 hours.

Further rates apply forpeople who are in full

time work and thesedepend on how much

they earn.

From April 2011 the weekly

deductions will be one of:9.40, 21.55, 29.60, 48.45,

55.20 or 60.60. Weeklydeductions will also be made to

counciltaxbenet,rangingfrom 2.85 to 8.60.

Q. Who do I need to tell when thereis a change in my circumstances e.g.

someone moves in with me?A.ThecouncilsBenetSection.You

must also tell them about other changes,including when you stop receiving child

benetandwhensomeoneinyourhouse leaves school.

Q. What happens now?

A. Residents receiving housing

benetshouldhavebeensenttheirletters explaining how their award is

calculated. If you have received aletter,checktheguresusedandreport

any inaccuracies to Epsom and EwellBoroughCouncilsBenetSectionon

01372 732 269.

Q. Is there anything else

I need to know?A. From April 2011, the

government will be usinga different system to

calculatebenets.Ifyouare worried about paying

your rent as a result ofthe changes, or you are

havingdifcultynow,please contact Customer

Services for advice on0800 068 7664.

HousingIn the last issue of Streets Ahead, we highlighted the reductions that residents

receiving housing benet will be facing over the next few years. As over 60% of

our residents receive nancial help to pay their rent, its important we keep youupdated on any changes.

13

beneft update


8/9

80% are satisedwith the overall serviceprovided by Rosebery. This shows an increase of 5%since the last survey in 2007.

Overfour in ve are satised with theoverall quality of their home.

71% feel the rent represents value for money.

77% are satisedwith the way in whichRosebery deals with repairs and maintenance whichis an increase of 7%.

50%do not feel that Rosebery takes their views into account.

34% stated that their query had not been dealt with at rstpoint of contact

59% are satised with the overall service providedbyRosebery.Incontrast28%aredissatised

a 12% increase since 2007.

Almost three fths are happy with the wayin which Rosebery deals with repairs in communal areas.

63% think Rosebery is good at keepingthem informed.

The results show that staff are thought of quite highly byRosebery homeowners, especially in the matter of politenessand friendliness with which 73% and 74%respectively of tenants agree

Almost eight in ten residents(78%) are satisedwith their neighbourhood as a place to live.

Only 34%of residents feel that Rosebery takes their viewsinto account

18% had already recommended a shared ownershiptype of purchase to family or friends and a further 50% statedthey would recommend it

And oursurvey says97% are satisedwith the overall service

provided by Rosebery.

97% are happy with the general conditionof their home.

95% are satisedwith the way in whichRosebery deals with repairs and maintenance.

Almost three quarters stated that a reportedquery was dealt with at the rst point of contact.

More than four fths think that Roseberyis goodat keeping them informed and 64% feeltheir views are taken into account.

We were very happy that satisfaction with our overallservices had increased as did satisfaction with ourrepairs service. However, the research shows that thereare also some areas that we need to improve on.

When you contact us, we want tomake sure you are getting throughtotherightpersonontherstcall.

So we introduced a new telephonesystem that gives you the option ofgoing straight through to Morrison,our repairs contractor. This has meantyou can get through to the rightperson to help you.

A large number of you dont feelwe take your views into account.In response to this, we are invitingour residents to join forces with us tohelp us strengthen our services andensure that we focus on the thingswhich are of importance to them

(see page 8). We do not always getit right and we are eager to ensurethat our services are built aroundthose who receive them.

Over half of you wanted us to makereducing your fuel bills a high priority.By reviewing our gas and electricitycontracts, we have saved almost55,000 per year (see page 12).

More information about how youcan help us improve can be found inStreets Ahead, our website

www.rosebery.org.uk or bycontacting us at 0800 068 7664.

During October and November 2010 we commissioned a residents survey to getyour feedback on our services. We would like to thank you for completing the

survey. Here are some of our key ndings:

Homeowners:

Sheltered Residents:

General Needs Residents:

4


15

Your Services


9/9

Robin Taylor is Contracts Manager at Rosebery.

He started the role in December 2010, after

working for local authorities for a number of

years.

8.15am:Iarriveattheofceearlyandafterpopping to the kitchen to get a strong cup of

coffee, I get a head start on the work ahead. I

manage a team of three, so when the rest of my

team get in we have a chat about the kind of

jobs they are working on and what they will bedoing throughout the day.

10am: Since starting justover two months ago, I have

been working on securing

different contracts for a

two year programme to

improve our properties.

This will cover renewals

and refurbishments

for kitchens/

bathrooms, entrancedoor replacement and

electrical upgrade

or rewiring

programmes. These are now out to tender and

once the successful contractors are appointed, I

willwritetoresidentswhowillbebenetingfrom

these works.

12 noon: I sometimes assist my technical staffby carrying out inspections to identify the extent

of the remedial works to be carried out. Damp

problems are a typical issue at this time of the

year so I visit the residents home to look at it. I try

to look at the problem through the eyes of ourresidents. Sometimes, I will send an independent

specialist to check out a property and I will act on

their recommendations.

2pm: If I am on the move, I will grab a sandwichor bring in lunch with me. Im a simple man, a

cheeseandhamsandwichisenoughtosufce!

I then spend some of my time working with our

partnering contractor Morrison on our cyclical

decorations programme. This involves the repairs

and painting the outside of properties that need

a refresh.

4pm:As Contracts Manager, I move in and outof other areas within the department. This could

be day-to-day repairs and I often have to assess

work that has been carried out for us. Sometimes

things dont go to plan and its my job to ensure

that they do or to help put them right.

5pm: I make sure all our records are updated forany visits I have made and have a quick catch

up with the rest of my team. My days are never

dull and I love the variety of working for Rosebery.

A Day in the life of

Robin Taylor

Your Services


For emergency repairs during dates when theRosebery Ofce is closed please call 0800 096 0395

Documents

STREETS AHEAD FINAL VERSION