MERRY CHRISTMAS & A HAPPY NEW YEAR! Ahead/Streets Ahe… · A HAPPY NEW YEAR! PG 2 FREEBRIDGE COMMUNITY HOUSING • STREETS AHEAD • DECEMBER ‘17 WELCOME THIS ISSUE IS CARBON BALANCED!

THE MAGAZINE FOR FREEBRIDGE COMMUNITY HOUSING TENANTSSTREETS AHEAD

DEVELOPING HOMES AND CREATING OPPORTUNITIESFOR PEOPLE WITHIN WEST NORFOLK

DECEMBER 2017

MERRY CHRISTMAS &A HAPPY NEW YEAR!

PG 2 FREEBRIDGE COMMUNITY HOUSING • STREETS AHEAD • DECEMBER ‘17

WELCOME THIS ISSUE IS CARBON BALANCED!

This means by printing this issue on carbon balanced paper, we've managed to preserve 253 square metres of tropical forests with the World Land Trust!To find out more about how this effects the environment, visit www.carbonbalancedpaper.com

Welcome to the December issue of Streets Ahead, we hope you are all enjoying the festive season!Although the long cold nights are well and truly upon us, we have some heart-warming stories of fundraising and support for our local communities to share with you.Also in this issue we have an update on the latest phase of our Hillington Square redevelopment, the results from our photo competition, some vital information on Universal Credit and much more.

PHOTOGRAPHYCOMPETITION!

WINNERSANNOUNCED!

Earlier this year we announced the start of our photography competition. We asked for your pictures that captured or expressed something about West Norfolk, and we’re pleased to say we've had some great entries. Sadly we can’t show you them all, but here are the two winning pictures from Mr Thomas Dick (#1 - in the adult category) and Miss Z. Hewitt & Mr R. Giffiths (#2 - in the under 16s category). Congratulations to the winners whose prizes will be with them soon, and thank you to everytone who took part!

#1

#2

FREEBRIDGE COMMUNITY HOUSING • STREETS AHEAD • DECEMBER ‘17 PG 3

LOOKING FOR AN AFFORDABLEFIRST STEP ONTO THE PROPERTY LADDER?With Shared Ownership from Freebridge Community Housing you may be closer than you think to becoming the owner of your first home.By buying a starting share of between 25% and 75% in a new home you can begin the journey to full home ownership.Once you have made your original share purchase you can use our staircasing scheme to increase your percentage at your own pace until you are the sole owner of the property.This approach to home ownership means you can

slowly accumulate shares in the property whilst you continue to call it home.

You can fund your purchase of the property by using your own savings or by getting a mortgage, and once you have made the purchase of a share of your new home you will only be required to pay rent on the share of the property that is still owned by Freebridge.

You are eligible for Shared Ownership provided you have a household income of less than £80,000, you are not a current home owner, you are unable

to purchase a suitable home without assistance and if you have no outstanding credit issues.Freebridge have a range of Shared Ownership properties available with more coming onto the market regularly.

Shared Ownership property available with Freebridge

If you would like to find out more about Shared Ownership or the properties that we have available, please contact our Lettings Team on 03332 404 444 or emailing lettings.enquiries@freebridge. org.uk


UNIVERSALCREDIT Q&AYou may have noticed the Universal Credit buzz around our Facebook page in October as we hosted our first Universal Credit Focus Day, followed by two live question and answer sessions. Following the success of our

last sessions, in advance of the switch to Universal

Credit we will be hosting two more live Q&A sessions on Tuesday 9 January on our

Facebook page. You will be able to put any questions you have about

Universal Credit to our Universal Credit Advisor.

The first Question & Answer session is from

10:30 - 11:30am followed by an evening session at

7:00 – 8:00pm. Please call us on 03332 404444 if you have any

questions about Universal Credit.

Find us at: facebook.com/freebridge


Our Universal Credit Advisor, Sarah Oakley, was on hand to answer all your questions about this complex issue. She received plenty of great questions and feedback about your concerns over how Universal Credit is going to affect people.So we thought it would be a good idea to share with you some of the questions (and answers) that came up.Some of the things that concerned you most were; when is Universal Credit going to affect me? How will I cope financially when I move from my existing benefits and/or tax credits to Universal Credit?Sarah explained that Universal Credit will be replacing Housing Benefit, Child and Working Tax Credits, Income-based Job Seekers Allowance, Income Support and Income-related Employment Support Allowance. She also made it clear that these changes will only affect those aged 18-60 years and 6 months.When it comes to timescales for Universal Credit Sarah explained that it's already here and is being phased across different areas of the country. In last month’s budget a few changes to its rollout were announced; the Department for Work and Pensions have decided to stop

all new Universal Credit claims from the end of December until each area moves onto the full/digital service; in our area this is expected to be November 2018. If you are already claiming Universal Credit, your claim will continue and you will not be affected. From 1 January 2018, all new claimants will be directed to legacy benefits (JSA, ESA, Income Support and Housing Benefit) and tax credits. The big change for our area will now come in November 2018 when Universal Credit will be available to all claimants across West Norfolk. If you are one of the many people that is currently claiming one of the benefits that Universal Credit is going to replace then you have no need to worry, you will continue receiving your benefits as normal until the Department for Work and Pensions gets in touch to let you know that you need to apply for Universal Credit. Anyone already claiming benefits will begin to be moved onto Universal Credit from July 2019, and the Department of Work and Pensions expects to have moved everyone over by October 2022.There has been plenty of talk in the media about waiting periods for first payments. Following last month’s Autumn

Budget it was announced that claimants should experience a waiting period of 5 weeks before their first payment is received. However, there are measures in place to help claimants to make the process smoother.Claimants can apply for a Benefit Transfer Advance or a New Claim Advance to support them through this period. We already have a number of our customers who are claiming Universal Credit and we are always available to support them during their initial claim.Within Freebridge we have made some changes to our Tenancy Support Team which will enable us to support more people as they make the change to Universal Credit. If you let us know when you claim Universal Credit we can make sure that we work with you to protect your tenancy and rent account.We are talking about the changes to come now, so that we can help to prepare you and your family, and minimise the impact of the changes ahead.

If you have any questions regarding Universal Credit please call us 03332 404 444.


THE FREEBRIDGE TENANT PANELAfter a break in August the Panel returned back to their work with Freebridge in September.At the September meeting the Panel met with the new Director of Corporate Services and Culture, Birgit Lenton - who has responsibility for Human Resources, Governance, Communications and Engagement at Freebridge. Board member Steve Clark, to provide an update as well as it being an opportunity for the Panel to provide feedback, and the Director of Property Colin Davison, who spoke to them about Fire Safety. September also saw the Tenant Panel attend Freebridge's Annual General Meeting at the Providence Street Placeshaping

Community Centre, where two of the panel Inge Martin and Shelley Lamprell-Josephs took the opportunity to present to those who'd come along about their involvement in the work of the Panel.At the November meeting the group then met with Director of Housing Robert Clarke who talked about the work his team is doing around Placeshaping, and about Sheltered Housing. And they also met Andy Walder the new Chairman of the Freebridge Board for the first time.If you want to read more about what goes on at each Tenant Panel meeting, the minutes can be found at: http://www.freebridge.org.uk/tenant-panel-minutes.html

Following our previous request in Streets Ahead for tenants interested in getting involved with the Tenant Panel, we'd like to thank those of you who have so far expressed interest in joining them. We're hoping to conduct interviews for the Panel in the new year, so if this is something that you've considered but haven't got round to contacting us about, then now's the time to call. If you'd like to find out more or would just like to complete an application to join please contact Helen Richardson from our Governance Team on 03332 404 444 or email her at [email protected]

The Tenant Panel at work


A BLOCKBUSTER LOVE STORYA couple who will soon be celebrating 20 years of marriage got in touch with Freebridge Community Housing to request a memento of the place they first met.

Marie and Steve Duncan met at the old Blockbuster store on Railway Road 20-years-ago, and when they heard about the planned renovations of the site by Freebridge they got in touch to see if they could take something to remember the place that brought them together.

After a token donation to the Freebridge chosen charities, Marie took home one of the signs taken down from the outside of the building as a surprise gift for her husband.

Marie said: “I used to live in King’s Lynn, I dropped into Blockbusters one night to choose a film to watch and

Marie with the Blockbuster sign from Railway Road

The renovation work on the former Blockbuster site is continuing at pace with the project set to be completed in 2018.Plans for this prime location include eight self-contained flats along with two ground floor commercial units.Director of Property at Freebridge, Colin Davison, said:

“The site has been empty and unused for some considerable time and we are looking forward to transforming it into a thriving commercial and residential development in the heart of the community.”Keep your eye on Streets Ahead for updates on how the site is progressing!

Steve and I got chatting. We talked for a while about my poor taste in films, and the rest as they say is history!

"It’s nice that thanks to Freebridge, I’ll be able to save something to help remember how we first got together."


In October we were pleased to announce that Andy Walder had become the new Freebridge Chairman, taking over the role from Ray Johnson, who had been in post for almost nine years.Andy joined the Freebridge board after retiring from the Construction Industry Training Board, where he was responsible for their training colleges across the UK.He is currently a Director of the Ad Meliora Academy in King's Lynn and works with other organisations such as Wolverhampton University, to promote the benefits of vocational training to support academic learning.Andy Walder said: “I am delighted, excited and proud to be the new Chairman of Freebridge Community Housing, an organisation that is doing great things here in West Norfolk. “My Board colleagues, the Freebridge team and I are passionate about supporting a better West Norfolk through the development of more

To help us provide a better service to our tenants our First Contact Centre have begun weekly training mornings to spend time developing and maintain their customer service skills and housing knowledge.The training has been taking place Friday mornings between 8:45-10am since 3 November 2017 and will be continuing every Friday for the foreseeable future. During this period calls into the First Contact Centre will be taken by our out-of-hours service provider, Tunstall. Our reception will remain open during this period, and normal service will continue through other areas of the business.

FREEBRIDGE COMMUNITY HOUSINGANNOUNCES NEW CHAIRMAN

and diverse homes, leading on initiatives that will help and support people and communities to be the best they can possibly be and delivering a high-performance housing service to our customers.” Andy took over the role from Ray Johnson who'd been Freebridge's Chairman for almost nine years.Ray Johnson said: “It has been a privilege to work with Freebridge as both board member and Chairman. I witnessed considerable change over the nine years and leave Freebridge in good shape, and in the capable hands of an experienced board with a competent management team and enthusiastic staff. “I hope Andy enjoys his time as chair as much as I did. I would like to thank all present and past board members, the chief executive and all employees for their assistance during my time on the board of Freebridge Community Housing.”

Pictured left to right: Andy Walder new Board Chairman, Tony Hall Chief Executive of Freebridge Community Housing and Ray Johnson previous Board Chairman

IMPROVING OUR

CONTACTCENTREFIRST


A resident of the Beaupre Hall sheltered scheme in Outwell used her birthday celebrations to raise funds for the Alan Hudson Day Treatment Centre, at North Cambs Hospital in Wisbech.With the help of other residents on the scheme, Mrs Peggy Hammond, who turned 75 on 11 November, raised £442 for the centre by turning her birthday bash into a fundraising event.Although the celebrations went on late into the night they were marked by some real sadness. Peggy sadly lost her

BEAUPRE HALL BIRTHDAY CELEBRATIONRAISES MONEY FOR HOSPITAL

daughter, Sarah, to cancer of the pancreas in April.

It was this loss that inspired Peggy to raise funds for a cause that would offer much needed support to those who require the same palliative care as her daughter.

Peggy said: “She was very strong all the way through. We were very close all her life, I sat with her all day on the Wednesday and she passed away that night.

“I’ve never done anything like this before. The nurses were

very good at caring for Sarah and it’s good to be able to give something back.”The party had a tremendous turnout from friends and family, with many generous donations made, and a raffle draw, to raise further funds for this fantastic cause.Representatives of the Alan Hudson Day Treatment Centre were invited to a coffee morning on the 29 November where they gratefully received the cheque for £442.

Pictured left to right: Christine Cox, Peggy Hammond, Alison Strickle (Arthur Rank Hospice Charity) and Margaret Porter


Freebridge opened the doors of the Hillington Square show flat for National Heritage Open Day back in September.Despite its location away from the town centre the flat saw a steady stream of visitors coming to say hello throughout the day.Along with a number of people already living on the Square - and several visitors who were residents many many years ago, the flat saw people from across West Norfolk, taking the time to visit and see the many changes that have happened in the area. Thanks to everyone who came along on the day, hopefully we'll see even more of you next year!

HERITAGEOPEN DAY

HILLINGTONSQUARE UPDATEWork at Hillington Square has been progressing well over the last few months, with the properties in the latest phase, phase four, due to be fully completed in early 2018.The Lettings Team at Freebridge have now advertised all the new homes in this new phase, which will be known as Eldridge Court, and are working with the successful applicants to allow viewings to take place before Christmas.

Everyone involved at Freebridge is looking forward to seeing the finished homes completed and celebrating the new year by welcoming tenants into their new homes. Meanwhile work on the next phase, phase five, is well underway and almost all of the tenants due to move out have been found to new accomodation to allow the work to begin in earnest.

Eldridge Court


An inspirational resident living in Freebridge's Waterside sheltered scheme in King's Lynn has raised £124.09 for Macmillan Cancer Support, by hosting a Macmillan coffee morning at the end of September, despite ongoing treatment for the disease herself.

Dorothy Beales, 79, was diagnosed with leukaemia just over a year ago, and the support she has received from Macmillan since her diagnosis inspired her to raise funds for the charity.

As a mother of four she has always been active, and right up until her diagnosis she could often be spotted on her bike cycling around King’s Lynn.

Although her illness may have slowed her down a little, she continues to maintain her independence. And along with her partner Doug, she’s been an active part of the Waterside community, organising a number of fun social events.

INSPIRATIONAL WATERSIDE RESIDENTHOSTS MACMILLAN COFFEE MORNING

Macmillan has become a charity close to her heart and so she turned her energy and organising talents to giving back to the charity that has been so good to her.She said: “Macmillan nurses are all lovely people. They were there offering me support before the doctor even gave me the diagnosis. “I can call them any time, night or day. I try not to bother them a lot of the time, but they tell me that is what they are there for.”

Naturally it hasn’t always been plain sailing for Dorothy since her diagnosis, but she credits the support she has received from her close knit network of family and friends for keeping her on the right track during her ongoing treatment.

Dorothy said: “We were always a close family even before my illness, I can always rely on my daughters to get me to

appointments whenever I need them. I always have someone there with me.”Dorothy and the Waterside residents were just one of a number of Freebridge sheltered schemes which took part in the nationwide coffee morning appeal to raise money for Macmillan Cancer Support Neville Court in Heacham raised £572, whilst Windsor Park in King’s Lynn also had a successful day raising £455.Well done to all those involved!

Coffee mornings, like the ones held by Freebridge sheltered schemes, raise millions of pounds each year in aid of Macmillan Cancer Support and you can continue to donate by visiting: https://www.macmillan. org.uk/


Earlier this year Freebridge were delighted to donate £5000 to seven community groups across West Norfolk through the Freebridge Community Fund.Each year Freebridge invite charities and community groups to apply for up to £1000 for projects that will have a positive impact on health and wellbeing, the environment, support residents or bring communities together.As always the fund received a high number of deserving applications, with the final selection being made by a judging panel comprised of Freebridge tenants and employees. Groups who received funding spent an enjoyable lunch at Providence Street Placeshaping Community Centre with their fellow recipients, the judging panel, previous Freebridge Chairman of the Board, Ray Johnson, and Freebridge

Director of Housing, Robert Clarke.Robert Clarke, Director of Housing at Freebridge, said: “The Freebridge Community

Fund is a fantastic opportunity for us to donate much needed funds directly to richly deserving charities and community groups in our region. The number of

This year the recipients and the projects they were funded for were:• Solace End of Life Support

To support operational costs and to train more volunteers to help with an increasing number of clients.

• West Norfolk Mind To purchase a Tier 2 Spice Time Credits Membership in order to apply the Time Credits Model to aid volunteer recruitment and retention.

• West Norfolk Riding for the Disabled Association To help provide riding lessons for 13 weeks on Wednesdays for children, young people and adults with physical and learning disabilities.

• South West Norfolk Youth Opportunities Project (SWAN) Who you can read more about on the page opposite.

• West Norfolk Befriending To contribute towards volunteer expenses and office costs.

• The Purfleet Trust To support the running of a winter night shelter on Friday and Saturday nights between October and March 2017/18.

• 4transform To help fund activities of a new group, who are planning to run and publicise craft, art and upcycling sessions, for women experiencing domestic abuse.

COMMUNITY GROUPS SUPPORTEDBY FREEBRIDGE FUND

The Community Groups that received funding


applications we received only serves to highlight the fantastic work that is done by so many of those groups.“The Freebridge vision of supporting a better West Norfolk is something that continues to be an important aspect of the organisation, the Freebridge Community Fund and our other work with community groups out of Providence Street Placeshaping Community Centre are integral to fulfilling that vision.”Norfolk Community Foundation manages the fund on Freebridge’s behalf. Any community or voluntary group wishing to find out more about the Freebridge Community Fund can visit http://www.norfolkfoundation.com/Freebridge-Community-Housing-Fund or telephone 01603 623958 or email [email protected]

COMMUNITY GROUPS SUPPORTEDBY FREEBRIDGE FUND

The South West Norfolk Youth Opportunities Project (SWAN) is a youth organisation based in Downham Market. They specialise in supporting and working with young people within their communities, helping provide access to various training for employment, as well as a running a youth hub where activity sessions happen several times a week, giving young people a space to relax and have fun.They also provide help to young people who are in danger of finding themselves not in education, employment or training.This year they received £1000 from the Freebridge

THE SWAN PROJECTCommunity Fund so they can deliver employability and training courses for young people excluded from formal education.Jackie Westrop, trustee of the SWAN project, said: "We are able to provide more help and support to young people because of grants like the one we have had from Freebridge. “We will use it to encourage and support young people to build positive relationships, skills and contacts as they get ready for the world of work, without such grants our work in the community would be a great deal harder.”


STAYING ASBESTOSSAFE

TIME TO TESTYOUR FIRE ALARM

As your landlord we take our responsibilities around asbestos safety very seriously.We are constantly gathering information and monitoring the condition of asbestos in all of our properties to ensure that all our tenants are as safe and healthy as possible.However, asbestos does deteriorate over time and it is important that we are all aware of the best practise for ensuring that we don’t expose ourselves to any danger.It is very unlikely that the levels of asbestos in your home will be harmful, but you must always contact us immediately if you think you have any damage to your asbestos.If you have textured coatings on your walls in your home

then you must seek advice from us before undertaking any DIY work.Older types of textured coatings cans sometimes contain asbestos fibres, but while they are well bonded the fibres are not easily released and will remain safe. The use of asbestos in most products has been banned since 1993, but with older items it is not always easy to tell if it asbestos free. If you are unsure then the manufacturer or supplier of the item should be able to help you.If you have any questions or concerns about asbestos call us on 03332 404444.

To ensure the safety of our tenants, Freebridge will now be carrying out servicing and testing of smoke detectors in your home to ensure they are functioning correctly. In homes that have a smoke detector that is 10 year's old or older, there is a programme in place to replace these detectors.The servicing and testing of your smoke alarms will be carried out by Freebridge annually. The only thing we require from you is to provide access to your homes to carry out the annual tests and service. We will also need to work together to ensure the detectors are functioning

correctly throughout the year, and so we recommend tenants carry out weekly checks on the detectors by pushing the test button to check the alarm.It is important for your safety that you do not remove the detectors. If the alarms are not functioning correctly, then please contact us on 0332 404444 to arrange an appointment for a repair.

If you would like any further information, please contact us on 03332 404444.


OUT & ABOUT IN 2017Throughout the year our employees have once again been Out & About visiting tenants for a chat and a catch up on how things are going.On the seven Out & Abouts held in 2017 we visited areas and villages all over West Norfolk, including North Creake, Terrington St Clement, Gaywood, South Lynn and many more.Although we weren’t able to visit all of you, we were still able to manage a fantastic 1095 visits throughout the year, with our most successful day being

our visit to North Creake, South Creake, Docking, Burnham and Brancaster where we visited 187 tenants!During the days we were Out & About we had the opportunity to make more than 60 immediate repairs, as well as making a further 127 inspections for larger jobs.We look forward to getting out and seeing more of our tenants in our Out & Abouts next year. Keep an eye on Streets Ahead for updates on our future dates and locations.


SPOOKY GOINGS ONAT PROVIDENCE STREET!A frightfully good day was had at the Providence Street Placeshaping Community Centre on Thursday 26 October as they hosted their annual Halloween Party.The Community Hall in the centre was transformed into a spook-tacular event for children of all ages who came from across King’s Lynn and West Norfolk to enjoy the activities during their half term break.The fun-filled afternoon featured a disco and pass

the parcel, as well as prizes awarded for the best costumes.As always some frighteningly good food was provided by the Hillington Square Community Cafe.Providence Street Placeshaping Community Centre hosts a number of events for children throughout the year. So if you would like to make Providence Street one of your regular haunts follow them on social media for updates or give them a call on 01553 667777.

Fancy dress was a real hit at the Providence Street Halloween party!

Daryl & Georgie - Placeshaping Organisors at Providence Street


Providence Street Placeshaping Community Centre have received £1000 from the Tesco Bags of Help community grant scheme.The money will go towards the construction of disabled access to the Community Garden that is located outside the main entrance of the centre.With the support of the environmental charity Groundwork, Tesco have been using money raised from the sale of plastic bags to provide money to community projects through their Bags of Help grants.Robert Clarke, Director of Housing at Freebridge, said: “We are extremely grateful for the funding that Tesco have pledged to this project.“Our new community garden has already proved popular with the local community and service users at Providence Street Placeshaping Community Centre, we couldn’t be more delighted that we can now make this fantastic new facility accessible to everyone who visits the centre.”

BAGS OF HELPFROM TESCO FUND

Christmas sparked in to life on Hillington Square as Freebridge Community Housing Chairman, Andy Walder, performed the annual switch on of the Freebridge Christmas Lights.With the support of the Community Cafe and Providence Street Placeshaping Community Centre a festive feeling was brought to the square.Young and old joined in as carols were sung by local group Halcyon Singers.The lights will be on for the whole festive season so don’t miss the opportunity to wander down to the square and take a look for yourself!

HILLINGTON SQUARECHRISTMAS LIGHTS

Halcyon Singers in the Community Cafe

Father Adrian and Chairman of the Board Andy Walder


HOW WE PERFORMEDCOMPLAINTS & COMPLIMENTS

Overall satisfaction

Satisfaction with repairs

Satisfaction with rent and service charges

Satisfaction with their home

Satisfaction with the neighbourhood

Satisfaction with being kept informed

SATISFACTION SURVEYEvery month our First Contact Centre calls 100 of our tenants to ask they how they think we are performing.

% in blue shows how we've done this quarter

% in dark purple shows our targets

% in light purple shows our year to date totals

88%

84%

90%

78%

91%

78%

78%

84%

85%

77%

87%

82%

81%

88%

81%

86%

89%

86%

We hope that the services you receive from us are of the quality you would expect. However, we realise there will be times when you may want to complain, tell us how we can improve our services, or perhaps compliment us on something we have done well.Your complaints, comments and compliments are important to us as they help us improve our services.During July, August and September we took action in a number of areas as a result of complaints we received. This included:• Reminding the contractors

we work with of the importance of wearing protective equipment/workware when carrying work on our behalf

• Working to improve our Out of Hours telephone service

• Revisiting our empty property standard to make sure it is doing what we need it to

• Looking at how we can improve the communication around repairs service, and

• Ensuring we take ownership of the issues that are raised with us when something has gone wrong.


DURING JULY, AUG & SEP 2017

29

102

Total number of compliments received in this quarter

590

430

Staff attitude

State of property

Customer service

Policies

01

221

Staff attitude

State of property

Customer service

Policies

Total number of complaints received in this quarter

Reasons for compliments

Reasons for complaints

Adding your personal touch to a property is what makes a house a home. Making alterations that suit your lifestyle is something that we are all too happy to encourage.However, when making changes to your property it is important that, as your landlord, we are made aware of the improvements.It is one of the requirements of your tenancy agreement and it enables us to make sure that all the works are carried out in line with any related Health and Safety regulations.Your first step should always be to contact our First Contact Centre, we can then

LETTING THELANDLORD KNOW

begin the process of assessing your proposal by sending a surveyor to visit the property so you can show us your planned improvements. Any applications will be checked by our Income Team to ensure your account does not have any outstanding arrears before improvements are approved. Permission can be granted immediately once the surveyor has attended the property and will be followed by written confirmation, which will explain how to carry out the work to Freebridge standards.If your plans are refused we will provide our reasoning and offer information on how you can obtain a positive decision in the future.

Further details on complaints and compliments that we receive can be found on our website.

DEVELOPING HOMES AND CREATING OPPORTUNITIESFOR PEOPLE WITHIN WEST NORFOLK

WRITE TO: Juniper House, Austin Street, King’s Lynn, Norfolk PE30 1DZTELEPHONE: 03332 404 444Out of office hours our main number diverts to our 24 hour emergency service.EMAIL: [email protected] US AT: Juniper House, Austin Street, King’s Lynn, Norfolk PE30 1DZWe're open between 8:45am - 5.15pm (Monday-Thursday), 8:45am - 4.45pm (Friday). And closed on Saturdays, Sundays and Bank Holidays.WEBSITE: www.freebridge.org.uk FACEBOOK: www.facebook.com/freebridge TWITTER: @freebridge

The views expressed in this publication are those of contributors, and not necessarily those of Freebridge Community Housing.This entire publication is under copyright, and is not to be duplicated or reproduced in any way without permission.Designed by: Danielle Warman | Printed by: Barnwell Print | Circulation approximately: 7,000

IF YOU NEED ANY HELP TO UNDERSTAND THIS NEWSLETTER PLEASE GET IN TOUCH.

HOW TO CONTACT US

A STAKE INFREEBRIDGE:BECOMING ASHAREHOLDERFreebridge Community Housing is inviting its tenants to become shareholders. Shareholders have the right to attend the Annual General Meeting and vote on major issues in the running of the organisation.Shareholding is designed to increase tenants’ stakeholding in their housing provider and is a way to become involved in what Freebridge does.If you need more information about how to become a Freebridge shareholder or just want to know more contact the Governance Team on 01553 667754 or email [email protected]

Documents

MERRY CHRISTMAS & A HAPPY NEW YEAR! Ahead/Streets Ahe… · A HAPPY NEW YEAR! PG 2 FREEBRIDGE COMMUNITY HOUSING • STREETS AHEAD • DECEMBER ‘17 WELCOME THIS ISSUE IS CARBON BALANCED!