STREAMLINING THE GOVERNMENT OF CANADA'S WEB PRESENCE

Implementing and managing the biggest website renewal and migration project in Canada leveraging Adobe Experience Manager (AEM)

CASE STUDY

OCTOBER 2016

• Innovexa Solutions and GCstrategies were selected to a join a critical Government of Canada project and collaborate with Adobe on the biggest web renewal and migration project in Canada—helping consolidate all current federal departments and institutions websites into a single canada.ca site, leveraging Adobe Experience Manager (AEM).

• Innovexa was chosen for its deep experience with large scale and complex projects built with Adobe’s AEM technology as well as its specialization in rapid prototyping and agile, iterative development.

• Over 3 years the project's mandate will cover 4,000 websites and 10 million pages of active content across 91 different government agencies

• Innovexa had to integrate quickly into the project—leveraging its expertise to help achieve a critical, foundational development release in only three months.

CASE STUDY HIGHLIGHTS

Over a 3 year period, the Government of Canada is migrating approximately 1,500 individual websites across all its departments and institutions under one, new website in order to provide better service to Canadians.

The websites to be migrated span the government’s departments and institutions, each with separate user authentication for their backend systems and independent administration, business processes and IT support. This includes:

• 4,000 websites and 10 million pages of content

• 91 different government agencies

• 5,000 active Authors and Principle Publishers with diverse set of user roles and permissions

• 2,000 integrated Apps and backend systems

• 68 disparate web technologies

• 17 unique templates

• Content assets in 15 language integrated into the English and French official language websites

The new site is to be accessible and easy to use on any device with a revamped user experience, an improved search functionality, as well as conform to the latest standards for:

• Optimizing Websites and Applications for Mobile Devices—ensuring that Government of Canada online information and services are optimized for mobile devices

• Web Interoperability— ensuring re-use of government Web content across websites, applications, and platforms

• Web Usability—ensuring Government of Canada websites and Web applications respect usability best-practices, principles and approaches

• Web Accessibility—ensuring Government of Canada websites respect internationally accepted guidelines for Web accessibility and are measured consistently

Most importantly, there were critical, release deadlines that were due within a 4 month window in order support future website migration workstreams. Key analysis and solution configuration gaps needed to be rapidly completed in order to ensure this development release target could be met.

MANAGING COMPLEX REQUIREMENTS AND URGENT RELEASE DEADLINES

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The consolidated Canada.ca website will feature a new information architecture, comprised of 15 user-centric themes based on the information and tasks that visitors are looking for, with all the associated topics seamlessly organized from across government departments and institutions.

Innovexa assumed leadership and primary technical responsibility for three, critical implementation streams:

• Solution Configuration: Configuration of the AEM platform and development of the custom components including Templates and Component designs. Innovexa was responsible for requirements gathering, needs analysis, and solution development leveraging AEM best practices to ensure maximum utilization of the AEM platform.

• Migration: Analysis of existing assets and content to formulate the migration specifications and processes. Innovexa developed the migration strategy and implementation plans using proven methodologies and techniques allowing maximum use of existing

assets. Activities included:

• Analysis of existing content, functionality, assets and taxonomies to develop the specifications for the new templates and components

• Mapping of existing content model to new templates and component designs as well as formulating the JCR Schemas

• Automate migration using Sling RESTful API

• Integration: Design and development for the integration of the apps

and backend systems onto the new site as well as creating the technical specifications for the required communication APIs between AEM and external applications / platforms.

THE BENEFITS OF AGILE, ITERATIVE PLANNING AND DEVELOPMENT

A DELIVERY PROCESS THAT ALLOWED FOR RAPID SUCCESS

A new, agile solution definition and design process was needed to help achieve consensus in planning website features—allowing progress to be quickly achieved on key decisions while carefully managing risk.

Innovexa led the creation of a delivery approach that was broken in multiple work streams—including configuration, migration, integration,

training and support:

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The solution for the new, consolidated Government of Canada web property is based on Adobe Experience Manager (AEM) Managed services and Adobe Marketing Cloud solutions. This includes analytics, social tools, media optimizer functionalities, content targeting tools and campaign management for personalization and sophisticated automation

of programs across multiple channels.

DEFINING A COMPLEX, INTEGRATED TECHNOLOGY SOLUTION

SOFTWARE PUBLISHER SOFTWARE COMPONENTS

ADOBE SYSTEMS INC. Adobe Managed Services Solution, Adobe Experience Manager Sites, Adobe Digital Assets Management (DAM), Adobe Experience Manager 6.x (AEM) APIs: Adobe AEM API, Granite UI (Touch-Optimized UI) Vocabulary and API, Widgets API (Classic UI), UI Test Framework Javascript API, CONNECTORS: MS SharePoint, EMC Documentum, OpenText LiveLink, Database, Vignette, Interwoven, FileNet P8, IBM Lotus Notes Domino, Fast to JCR Adapter, DATA/CONTENT EXPORT AND IMPORT: Package Manager, Content Loader, Content Zipper, WebDAV, Assets import, Bulk Editor, Adobe Analytics Standard, Adobe Experience Manager Forms 6.x (AEM forms)

AMAZON Amazon Managed ServicesAmazon Storage

AKAMAI TECHNOLOGIES, INC. Akamai Dynamic Accelerator

OPROMA INC. DiscoIQ

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DEFINE CONFIGURATION

DEFINE PAGES / SITE TEMPLATES

DEFINE TRAINING REQUIREMENTS

DEVELOP TRAINING MATERIALS CONDUCT TRAINING ON AS REQUESTED BASIS

ONGOING SUPPORT ACTIVITIES

DEFINE CONTENT MIGRATION STRATEGY

AND PROCESSES

INTEGRATION BEGINS

GOOGLE SEARCH ENGINEONLINE CITIZEN ENGAGEMENT

EXISTING CONTENT COREINTERNAL SYSTEM (APPS)

SOCIAL MEDIAWEB ANALYTICS

ESTABLISH CONTENT CRITERIA FOR MIGRATION

PHASED-IN MIGRATION BEGINSPILOTS

DEFINE PUBLISHING PROCESSES

DEFINE IA / METADATA /

TAXONOMIES

DEFINE ANALYTICS SPECIFICATION

DEFINE ACCOUNT TYPES, USERS,

GROUPS

CONDUCT INITIAL TRAINING

Technical

Environments Setup

and Configured

Properly

MWS INITIAL

SETUP

SOLUTION

CONFIG

MIGRATION

MIGRATION

INTEGRATION

TRAINING

Solution is

configured and

ready for migration

and integration

Migration strategy

is defined and

communicated.

Content migration

begins

Integration

requirements are

defined. Systems

integration

activities.

Training is

provided on as

requested basis.

Ongoing Support

is Provided

CREATE TEMPLATES AND DEFINE

COMPONENTS

The overall Government of Canada website migration project is ongoing, but the benefits of Innovexa’s approach and expertise have been quickly realized:

Under Innovexa’s leadership, the integrated delivery team was able to complete an initial, first software release within three months. This essential, technology foundation paves the way for ongoing website migration development and releases.

Innovexa’s experienced team of AEM specialists, rapidly integrated into the overall project team and used its iterative, prototype-based approach to manage solution definition and delivery more effectively.

ACHIEVING A FOUNDATIONAL SOFTWARE RELEASE IN ONLY 3 MONTHS

ABOUT INNOVEXA SOLUTIONS

Innovexa Solutions is a consulting and development firm focused on technology innovation and transformation. We help organizations in the public and private sector maximize the return from their technology investment, reduce the cost of developing new technology solutions, and accelerate business innovation.

Innovexa helps marketing, business, operations, technology and IT stakeholders overcome the biggest challenges in selecting, implementing and managing technology platforms and programs. We specialize in Marketing automation, 3rd party systems integration, digital asset management , web content management, Web and mobile application development.

Innovexa is an Adobe Solution Partner and provides consulting and implementation services for the Adobe Marketing Cloud, including Adobe Experience Manager.

Innovexa has deployed AEM solutions in many industries including automotive, publishing and media. Innovexa’s AEM specialists include solution architects as well as development, configuration and migration specialists who help clients complete essential business and functional analysis, development continuous integration support.

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+ 1 (416) 555-3456hello@innovexa.com