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Schermerhorn - Chapter 8 1
Strategic Management
Chapter Eight
Dr. Burton
If you don’t have a map, any route you take will get you where you are going. Peter Drucker
If a man take no thought about what is distant, he will soon find sorrow near at hand. He who will not worry about what is far off will soon find something worse than worry.
Confucius
Schermerhorn - Chapter 8 3
Strategic Planning
What is the strategic management process? External environment analysis Internal environment and strategic
direction SWOT analysis Formulation, Implementation and Control
Schermerhorn - Chapter 8 4
Strategic Management ProcessStrategic Management Process
External and Internal Environmental Analysis
Strategic Direction Strategy Formulation Strategy Implementation and Control Strategic Restructuring
Schermerhorn - Chapter 8 5
Strategy and Strategic Management Strategy and Competitive Advantage
– Strategy is an action focus that links an organization to its environment
Schermerhorn - Chapter 8 6
Strategy and Strategic Management The Strategic Management Process
– the process of formulating and implementing strategies to advance an organization’s mission and objectives and secure competitive advantage
Schermerhorn - Chapter 8 7
Strategy and Strategic Management The Strategic Management Process
– Strategy formulation (Drucker)• What is our business mission?
• Who are our customers?
• What do our customers consider value?
• What have been our results?
• What is our plan?
Schermerhorn - Chapter 8 8
Strategy and Strategic Management The Strategic Management Process
– Strategy implementation• putting plans into action
Schermerhorn - Chapter 8 9
Strategy and Strategic Management Analysis of Mission, Values, and
Objectives– Mission statement
• domain– customers
– products and/or services
– location
• philosophy
Schermerhorn - Chapter 8 10
•Strategy and Strategic Management Analysis of Mission, Values, and
Objectives– Strategic constituencies analysis
• assessment of how well the organization serves stakeholders
Schermerhorn - Chapter 8 11
•Strategy and Strategic Management Analysis of Mission, Values, and
Objectives– Core values
• broad beliefs about what is/is not appropriate
– Objectives• direct activities toward key and specific results
SWOTSWOT
StrengthsStrengthsWeaknessesWeaknesses
OpportunitiesOpportunities
ThreatsThreats
Schermerhorn - Chapter 8 13
•Strategy and Strategic Management Analysis of Organizational Resources and
Capabilities– SWOT analysis
• Organizational – Strengths
– Weaknesses
• Environmental – Opportunities
– Threats
Schermerhorn - Chapter 8 14
Situation Analysis(SWOT)
Strengths– What resources and capabilities do you
possess that can lead to a competitive advantage for position and market share in the industry?
Schermerhorn - Chapter 8 15
Situation Analysis(SWOT) Weaknesses What resources and capabilities do you
not possess, but are necessary to compete for position and market share in the industry?
Schermerhorn - Chapter 8 16
Situation Analysis(SWOT) Opportunities Conditions in the external environment that
that allow you to take advantage of your strengths, overcome your weaknesses or neutralize threats.
Schermerhorn - Chapter 8 17
Situation Analysis(SWOT) Threats Conditions in the external environment that
may stand in the way of achieving corporate goals and objectives.
Schermerhorn - Chapter 8 18
Strategies Used by Organizations
Levels of Strategy– corporate– business– functional
Schermerhorn - Chapter 8 19
Strategies Used by Organizations
Types of Strategies– growth
• concentration
• diversification
Schermerhorn - Chapter 8 20
Strategies Used by Organizations
Types of Strategies– retrenchment (defensive)
• turnaround
• divestiture
• liquidation
Schermerhorn - Chapter 8 21
Strategies Used by Organizations
Types of Strategies– stability– combination
• used by large and complex organizations
Schermerhorn - Chapter 8 22
Strategy Formulation
Opportunities for Competitive Advantage– Cost and quality– Knowledge and timing– Barriers to entry– Financial resources
Schermerhorn - Chapter 8 23
Strategy Formulation
Boston Consulting Group (BCG) Matrix– ties strategy formulation to analysis of business
opportunities according to market growth rate and market share
• stars
• cash cows
• question marks
• dogs
Schermerhorn - Chapter 8 24
Strategy Formulation
Portfolio Planning– investing scarce
organizational resources among competing business opportunities
Porter’s Five Competitive Forces
New Entries
Industry Environment
Direct Competition
Substitutes
Suppliers Buyers
Schermerhorn - Chapter 8 26
Competition
The healthcare industry: Complex Highly competitive High tempo of change External Environment Highly demanding consumers, Government
regulation New entries
– Group practice, Ambulatory centers
Schermerhorn - Chapter 8 27
Competition (con’t)
Buyers – Employers– Health plans
Suppliers– Physicians– Health plans
Substitutes– Generic Rx– Alternative health care
Schermerhorn - Chapter 8 28
Strategy Formulation
Porter’s Competitive Strategies Model– new competitors– bargaining power of suppliers– bargaining power of customers– threats of substitute products and services– competition between existing companies
Schermerhorn - Chapter 8 29
Strategy Formulation
Porter’s Competitive Strategies Model– Strategies to Gain Competitive Advantage
• differentiation
• cost leadership
• focus
Schermerhorn - Chapter 8 30
Business Strategy (Domain and Navigation)
Low-Cost leadership (volume discounts) Differentiation (set apart from other
competitors) Focused (a niche market combining
differentiation and low-cost leadership)
Schermerhorn - Chapter 8 31
Strategy Formulation
Corporate Strategy (Domain)– Specialization/niche
– Vertical integration (forward and backward)
– Horizontal integration
– Diversification
– Retrenchment or divestiture
– Strategic alliances (joint ventures, mergers and consolidations)
Schermerhorn - Chapter 8 32
Strategy Formulation
Product Life Cycles– Stages
• introduction
• growth
• maturity
• decline
Schermerhorn - Chapter 8 33
Strategy Formulation
Emergent Strategies– develop progressively over time
Logical incrementalism– strategies that develop as modest adjustments to
past patterns
Schermerhorn - Chapter 8 34
Strategy Implementation
Strategic Management Failures– Substance
• inadequate attention to major strategic planning elements
– Process• poor handling of strategy implementation
Schermerhorn - Chapter 8 35
Strategy Implementation
Leadership and Top Management Teams– effective strategy implementation depends on
all managers
Corporate Governance– boards of directors
• inside
• outside
Schermerhorn - Chapter 8 36
Strategy and Entrepreneurship
Who are the Entrepreneurs?– Risk-taking
individuals who pursue opportunities that others do not see
Schermerhorn - Chapter 8 37
Strategy and Entrepreneurship
Typical Characteristics of Entrepreneurs
• internal locus of control• high energy level• high need for achievement• tolerance for ambiguity• self-confidence• action oriented
Schermerhorn - Chapter 8 38
Strategy and Entrepreneurship
Entrepreneurship and Small Business– Small business
• fewer than 500 employees• most common type of business in the U.S.• high failure rate
Schermerhorn - Chapter 8 39
Strategy and Entrepreneurship
Small Business Development– Small Business Administration (SBA)
• Small Business Development Centers– offer guidance on how to run a business
successfully
Schermerhorn - Chapter 8 40
Strategy and Entrepreneurship
Entrepreneurship and Large Enterprises– intrapreneurship
• entrepreneurial behavior within large organizations
– skunk works• groups of employees work in a creative
setting