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State of the AirportFY-2011
State of the AirportFY-2011
Chairman CalvetChairman Calvet
Tuesday, February 7, 2012
ChangesChanges
• Economic conditions
• Airline mergers
• Significance of global alliance
• Transition of elected and appointed officials
• Customer confidence and customer expectations
• Economic conditions
• Airline mergers
• Significance of global alliance
• Transition of elected and appointed officials
• Customer confidence and customer expectations
Tuesday, February 7, 2012
Transition of Elected Officials
and Board Members
Transition of Elected Officials
and Board Members
Tuesday, February 7, 2012
State of the AirportState of the Airport
Passenger traffic Air Service – global gateway Infrastructure Development Fiscal stewardship Customer service Future plans
• Master plan• Strategic Plan
Passenger traffic Air Service – global gateway Infrastructure Development Fiscal stewardship Customer service Future plans
• Master plan• Strategic Plan
Tuesday, February 7, 2012
Authority News for 2011Authority News for 2011
Tuesday, February 7, 2012
Orlando International (MCO)By The Numbers
Orlando International (MCO)By The Numbers
34.9 million passenger traffic CY-2010 +3.5% 35.39 million passengers rolling 12 total +1.94 32.4 million passenger traffic November CY-2011 +1.6%
• 96,978 passengers daily• Domestic traffic 29.3 million +1.22% (November)• International traffic 3.1 million +5.38% (November)• Number of airlines 44 total including 7 cargo• 95% origin and destination
traffic
34.9 million passenger traffic CY-2010 +3.5% 35.39 million passengers rolling 12 total +1.94 32.4 million passenger traffic November CY-2011 +1.6%
• 96,978 passengers daily• Domestic traffic 29.3 million +1.22% (November)• International traffic 3.1 million +5.38% (November)• Number of airlines 44 total including 7 cargo• 95% origin and destination
traffic
Tuesday, February 7, 2012
Air ServiceAir Service
Tuesday, February 7, 2012
Passenger traffic remains in growth mode despite sluggish national economy
Passenger traffic remains in growth mode despite sluggish national economy
Tuesday, February 7, 2012
Tuesday, February 7, 2012
Orlando has scheduled non-stop service to 84 U.S. destinations
Seattle
San Francisco
Los Angeles
Las Vegas
Phoenix
Salt Lake CityDenver
Albuquerque
San AntonioAustin
Dallas/DFW
Houston/IAHHouston/HOU
Portland
Burlington
ManchesterBoston
Providence
AlbanySyracuseBuffalo
Rochester
HartfordWhite Plains
New York/EWR, JFK & LGALong Island
AllentownHarrisburg Philadelphia
Atlantic CityWashington/DCA & IAD
Baltimore
RichmondNorfolk
Newport News
Raleigh/DurhamCharlotte
AshevilleKnoxville
Charleston
Nashville
MemphisGreenville/Spartanburg
AtlantaBirmingham
Jackson
New Orleans
Branson
Kansas City
Omaha
Minneapolis
Milwaukee
Chicago/MDW & ORDMoline
Bloomington
St. Louis
Grand RapidsFlint
Detroit
IndianapolisDayton
ColumbusCincinnati
LouisvilleLexington
Cleveland
Akron Pittsburgh
ORLANDO
Ft. LauderdaleMiami
Key West
Ft. Myers
Pensacola
AguadillaSan Juan
Ponce
Panama City
Huntsville
Innovate flight schedules for May 2011 (Seabury apart).
Orlando has scheduled non-stop service to31 international destinations
Edmonton
Year-RoundSeasonal
WinnipegCalgary
TorontoOttawa
Quebec City
Montreal
LondonHamilton
MonctonHalifax
St. John’s
ORLANDO
Nassau
Santo Domingo
Port of SpainAruba
Zurich
Cancun
Montego BayMexico City
Guatemala City
San Salvador
San JosePanama City
Bogota
Sao Paulo
GlasgowManchester
London Frankfurt
Paris
Innovate flight schedules for June 2011 (Seabury apart).
New international service – Summer 2011Total Economic Impact $87.4 Million
Air France to Paris, France3year-round flights per week with a 472-seat B777/300
Annual economic impact of $63.6 million
Edelweiss Air to Zurich, Switzerland1 seasonal flight per week with a 285-seat A330/200Annual economic impact of $3.1 million
Caribbean Airlines to Port of Spain, Trinidad2 seasonal flights per week with a 154-seat B737/800Annual economic impact of $1.3 million
Avianca to Bogota, Colombia4 year-round flights per week with a 120-seat A319Annual economic impact of $19.4 million
Tuesday, February 7, 2012
InauguralsInaugurals
Tuesday, February 7, 2012
InfrastructureInfrastructure
Tuesday, February 7, 2012
Construction Cost OverviewCY 2003-2010
Construction Cost OverviewCY 2003-2010
Year # Projects Paid
2003 111 $137.6 M
2004 109 $ 72.7 M
2005 136 $ 71.0 M
2006 164 $ 88.4 M
2007 149 $142.2 M
2008 128 $171.6 M
2009 125 $148.3 M
2010 114 $ 55.0 M
Year # Projects Paid
2003 111 $137.6 M
2004 109 $ 72.7 M
2005 136 $ 71.0 M
2006 164 $ 88.4 M
2007 149 $142.2 M
2008 128 $171.6 M
2009 125 $148.3 M
2010 114 $ 55.0 M
Tuesday, February 7, 2012
Construction Cost OverviewCY 2011
Construction Cost OverviewCY 2011
Status No. Projects Cost
Completed 43 $ 23.5 M
Ongoing 56 $ 58.8 M
Upcoming 35 $ 65.1 M
Total 134 $ 147.4 M
Status No. Projects Cost
Completed 43 $ 23.5 M
Ongoing 56 $ 58.8 M
Upcoming 35 $ 65.1 M
Total 134 $ 147.4 M
Paid to Date in CY 2011 $33 MPaid to Date in CY 2011 $33 M
Tuesday, February 7, 2012
InfrastructureBP-373, BP-394, and BP-424
InfrastructureBP-373, BP-394, and BP-424
Airfield projects to enhance capacity Airfield projects to enhance capacity
Taxiway “B”
BP-424
Taxiway “B”
BP-424
Taxiway “C”
BP-394
Taxiway “C”
BP-394 Airbus A380Airbus A380
Tuesday, February 7, 2012
Customer ServiceRestrooms
Customer ServiceRestrooms
Tuesday, February 7, 2012
Vertical CirculationEscalator Replacement
Vertical CirculationEscalator Replacement
All four quad terminal escalators completedAll four quad terminal escalators completed
Tuesday, February 7, 2012
Passenger Process ImprovementsModification
Passenger Process ImprovementsModification
Tuesday, February 7, 2012
In-line BaggageIn-line Baggage
Completed In-line baggage system Completed In-line baggage system
Tuesday, February 7, 2012
Facilities and ServicesFacilities and Services
Baggage system renovation - $30 million Baggage system renovation - $30 million
Tuesday, February 7, 2012
BP-417, Flat Plate Bag Claim Replacement – Phase 2 (Design/Build)
BP-417, Flat Plate Bag Claim Replacement – Phase 2 (Design/Build)
Project Scope
Installation of 14 flat plate baggage claim units, with security modifications.
Construction Cost
$6.9 M
Duration
Jun. 2010 – Feb. 2012
Project Scope
Installation of 14 flat plate baggage claim units, with security modifications.
Construction Cost
$6.9 M
Duration
Jun. 2010 – Feb. 2012
Tuesday, February 7, 2012
Facilities and ServicesArriving Passenger Processing Improvements
Facilities and ServicesArriving Passenger Processing Improvements
Improved international process in Airside 1 reducing double baggage claim requirements
Improved international process in Airside 1 reducing double baggage claim requirements
Tuesday, February 7, 2012
Fiscal StewardshipFiscal Stewardship
Tuesday, February 7, 2012
Fiscal StewardshipFiscal Stewardship
Budget – $386 million FY-2012 Budget CPE $5.25 – below 25th
percentile for large airports Debt service coverage
Budget – $386 million FY-2012 Budget CPE $5.25 – below 25th
percentile for large airports Debt service coverage
Tuesday, February 7, 2012
Preliminary Budgeted RevenuesFY 2012
$385,783,000Orlando International Airport
Preliminary Budgeted RevenuesFY 2012
$385,783,000Orlando International Airport
RAC Fees & Rents
$71,158
Concessions
$50,114
Non Signatory Terminal Rents
$14,523Signatory Terminal Rents
$68,210
Signatory Airfield Fees
$28,317 Other Buildings &
Grounds
$12,990
Other Airfield
$7,579Hotel
$33,656 Parking & GT
$59,435PFC’s
$30,822
13%
19%
3%
15%8%9%
2%
7%
18%
4%
(In thousands)
Interest & Other
$8,979
2%
Tuesday, February 7, 2012
Fiscal StewardshipFiscal Stewardship
A competitive cost per enplaned passenger that helps attract new services and maintains current levels of service
A competitive cost per enplaned passenger that helps attract new services and maintains current levels of service
Fiscal stewardship by maintaining a high ratio of non-airline to airline revenue
Fiscal stewardship by maintaining a high ratio of non-airline to airline revenue
Tuesday, February 7, 2012
Fiscal StewardshipFiscal Stewardship
Maintained our high credit rating• S&P A+• Fitch AA-• Moody’s Aa3
Maintained our high credit rating• S&P A+• Fitch AA-• Moody’s Aa3
Tuesday, February 7, 2012
Employee DevelopmentEmployee Development
Tuesday, February 7, 2012
Strategic PlanningStrategic Planning
Emergency and continuity plan completed Training programs for all GOAA
employees
Emergency and continuity plan completed Training programs for all GOAA
employees
Tuesday, February 7, 2012
Community OutreachCommunity OutreachAuthority employees continue their outreach to cultural and community activities
Authority employees continue their outreach to cultural and community activities
Share The ArtShare The Art“Flash” Holiday Presentation“Flash” Holiday Presentation
Liberty WeekendLiberty Weekend
Heart Walk EventHeart Walk Event
Tuesday, February 7, 2012
Customer ServiceCustomer Service
Tuesday, February 7, 2012
Customer FocusCustomer Focus
Our goal is to:
Use innovation, training and quality of services to attract and maintain leadership role in industry
Develop facilities that provide excellence for passengers and users to meet demand
Our goal is to:
Use innovation, training and quality of services to attract and maintain leadership role in industry
Develop facilities that provide excellence for passengers and users to meet demand
Tuesday, February 7, 2012
Department of Homeland SecurityMeeting
Department of Homeland SecurityMeeting
Tuesday, February 7, 2012
Facilities and ArtworkFacilities and Artwork
Tuesday, February 7, 2012
Modelport and Customer ServiceModelport and Customer Service
Tuesday, February 7, 2012
AmbassadorsAmbassadors
• Portuguese
• Russian
• Spanish
• Arabic
• French
• German
Tuesday, February 7, 2012
Customer Service Program InitiativesCustomer Service Program Initiatives
Introducing program that will… Develop training programs for all badged
airport employees
Develop an interactive customer service training for GOAA employees
Add personnel at key decision points• Landside terminal
Introducing program that will… Develop training programs for all badged
airport employees
Develop an interactive customer service training for GOAA employees
Add personnel at key decision points• Landside terminal
Tuesday, February 7, 2012
Future PlansFuture Plans
Tuesday, February 7, 2012
For the FutureFor the Future Approval of the master plan for facilities
in order to meet needs to support region’s economic development
Update of strategic plan
Enhance customer focus by understanding customer needs, branding and training an organization to meet those needs
Develop a plan of operations with goals, missions and values that encourages use of this airport as a gateway
Approval of the master plan for facilities in order to meet needs to support region’s economic development
Update of strategic plan
Enhance customer focus by understanding customer needs, branding and training an organization to meet those needs
Develop a plan of operations with goals, missions and values that encourages use of this airport as a gateway
Tuesday, February 7, 2012
Our CommitmentsOur Commitments
Vision:Advance Orlando and the region as the premier intermodal transportation gateway for global commerce
Vision:Advance Orlando and the region as the premier intermodal transportation gateway for global commerce
Mission:Provide safe, secure, customer friendly, affordable transportation services and facilities that promote the Orlando experience
Mission:Provide safe, secure, customer friendly, affordable transportation services and facilities that promote the Orlando experience
State of theAirport
State of theAirport