SPECIFICATIONS

SPECIFICATIONS

STARON SOLID SURFACES - RADIANZ QUARTZ SURFACES

www.staron.com

SAMSUNG CHEMICAL USA & CANADA14251 E. Firestone Blvd.La Mirada, CA 90638 U.S.A.staronwarranty@samsungchemicalusa.com

SAMSUNG CHEMICAL EUROPE GMBHAm Kronberger Hang 6,D-65824 Schwalbach/Ts., GermanyTel : +49-6196-667-403 Fax : +49-6196-667-467

SAMSUNG CHEMICAL DUBAI REP. OFFICE RANIA BUSINESS CENTERFlat 302, Al Barsha 1, near Mall of the Emirates, PO BOX 48969, Dubai, U.A.ETel: +971 4 447 3411 Fax: +971 4 447 3412

SAMSUNG CHEMICAL MATERIAL TRADING(SHANGHAI) CO. LtdRm. 2701 Shanghai International Trade Center2201 Yanan West Rd. Shanghai 200335 ChinaTel : +86-21-6270-4168(323/7) Fax : +86-21-6275-6882

SAMSUNG CHEMICAL THAILAND10120 16F Empire Tower 195 South Sathorn RD.,Yannawa, Sathorn BKK. ThailandTel : +66-2-624-6731, 6732 Fax : +66-2-624-6780

HEAD OFFICE332-2, Gocheon-Dong, Uiwang-Si,Gyeonggi-Do, Korea, 437-711Tel: +82-31-596-3830 Fax: +82-31-596-3882

PLANT62, Pyungyeo-Dong, Yeosu CityJeollanam-Do, Korea 555-210Tel: +82-61-689-1581 Fax: +82-61-689-1584

Copyright ©2011 Cheil Industries Inc.

Printed in KOREA03/11 v1

WHYRADIANZTM

QUARTZSURFACES?

SAMSUNG RADIANZ™ QUARTZ SURFACESTHE PERFECT BLEND OF NATURE AND TECHNOLOGY

Durable

- Scratch Resistance- Chip and Crack Resistance- Heat Resistance- Non-Porous- Resistant to Stain, Bacteria, Mold and Moisture

02

1. Introduction

Introduction

Reliability - Delivering the dependability of Samsung Brand Name- State of the art quality control system and process- Reliable production capacity & customer service

Durability- Stronger and more durable than granite. - Four times stronger than granite (Flexural Strength)

Color Variety & Consistency- Wide range of available colors - Consistent and reliable colors with uniform texture and pattern

Resistance- Highly resistant to scratch, heat damage, chemical and abrasion- Does not require sealing or periodic polishing

Non-Porous - Highly resistant to bacterial growth and stains

Easy Routine Care - Simple wipe with warm water and pH-neutral or non-abrasive cleaner, and rinse with clean water is enough to maintain its original look

Advantages of Radianz™

Applications

RADIANZTM

APPLICATIONS

APPLICATIONSRADIANZTM

Product Information

RADIANZTM

PRODUCTINFORMATION

Expressive Color

Product Dimensions

Product Storage

Properties Comparison

Everest White EW 120 Aleutian White AW 130 Matala Tan MT 220

Rocky Mountain Brown RB 470

Soback Beige SB 330 Albion Amber AA 340

Toluca Sand TS 495

Andean Sepia AS 331Cumberland Flax CF 350Cascade Pebble CP 350

Allegheny Amber AA 493

Appalachian Umber AU 490

Bristol Beige BB 227

Sechura Mocha SM 499

08

3-1. Expressive Color

Expressive Color

Antigua Beach AN 230

09

3-1. Expressive Color

Expressive Color

Palau Java PJ 475

Caucasus Gray CS 906

Rangoon Black RG 994

Printed representation of color may vary from actual samples: Please view actual sample prior to selection.

Ural Gray UG 950

Mauna Loa Black MB 990

Saltoro Cliff SC 235 Mariposa Buff MU 410

Mirama Bronze MI 780 Ferio Black FB 991

Noble Collection

Kunlun Ink KI 992

Atlas Brown AB 850

L

WT

10

3-2. Product Dim

ensions

Product Dimensions

20

30

1,520

1,520

3,100

3,100

235

353

3/4

1 1/4

60

60

122

122

518

778

THICKNESS

mm inch

WIDTH

mm inch

LENGTH

mm inch

WEIGHT

kg lbs

Dimensions & Weights

20

30

76 slabs

50 slabs

THICKNESS (mm) 1520mmX3100mm

Loading capacities (20ft container)

* Loading capacities may vary by regions.

11

3-3. Product Storage

Product Storage

Indoor storage is recommended for Radianz™ slabs. If slabs are stored outside, they must be kept covered and be stored with the polished faces unexposed. UV light from the sun can react with the polymer resins in the slabs and permanently damage the appearances and change colors.Below diagram displays how the slabs are stored.The first slab against the frame should be the back side and the next sequential slab should be polished face to polished face. Then the following should be back side to back side and so on.

12

3-4. Properties Com

parison

Properties Comparison

Water Absorption

Compressive Strength

0.4

0.3

0.2

0.1

0

2,000

1,500

1,000

500

0

2.8

2.7

2.6

2.5

2.4

2.3

600

500

400

300

200

100

0

RadianzTM

RadianzTM

RadianzTM

RadianzTM

Natural Marble

Natural Marble

Natural Marble

Natural Marble

Natural Granite

Natural Granite

Natural Granite

Natural Granite

Specific Gravity

Flexural Strength

★★★:Excellent, ★★:Good, ★:Fair

Stain Resistance

Abrasion Resistance

Chemical Resistance

Non-Porous

Flexural Strength

Color Consistency

Chip And Crack Resistance

Low Maintenance

★★★

★★★

★★★

★★★

★★★

★★★

★★★

★★★

★★

★★★

★★

★

★★

★★

★★★

★★

★

★

★

★

★

★

★

★

ITEmS RADIANzTm NATuRAL GRANITE NATuRAL mARbLE

Technical Information

RADIANZTM

TECHNICALINFORMATION

Care & Maintenance

Performance Properties

Testing Result

Accreditation

MSDS

Warranty

14

4-1. Care &

Maintenance

Care & Maintenance

1. Routine CleaningOn a day-to-day basis RadianzTM simply require a wipe down with a soft cloth of soap and warm water tomaintain its natural beauty and shine. Polished RadianzTM has a low porosity it does not require the application of any surface sealants and naturally resistance to surface staining from cooking oils, wine,coffee etc. In most cases, soap and water or a mild detergent is enough to your RadianzTM countertop looking like new. If necessary, use a non-abrasive soft soap along with a non-scratch or delicate scrub pad. Afterwards, thoroughly rinse with clean water to remove residue.

2. Stubborn marksIf needed, apply a non-abrasive household cleaner and rinse to remove residue. For marks that hardenwhen they dry (food,gum etc) remove by gently scraping the material off the RadianzTM surface using aplastic putty knife or no-scratch Scotch-Brite® pad and then use a damp cloth to remove any marks or residual dirt.Never use Methylene Chloride or cleaners containing any alkaline materials.

NOTE RadianzTM is much harder than the steel blade so excessive scrapping of a blade on the surfacemay abrade the blade and leave a gray mark on the surface.

3. Heat damageRadianzTM is extremely resistant to heat and can withstand high temperatures for brief periods of timewithout damage. Although RadianzTM is more heat resistance than most other surfaces, all stone can bedamaged by sudden and extreme temperature change especially near the edges. For this reason westrongly recommended using a trivet or hot pad to protect your RadianzTM work surface from extreme heat.

4. Scratch ResistanceRadianzTM is substantially harder than natural stone and highly resistant to scratch. However avoid abuse of the surface by refraining from using sharp objects such as sharp knives or screw drivers directly onto the surface.

RadianzTM Quartz Surfaces is made from good quality raw materials that present exception physical and mechanical feature together with unique beauty ideal for interior decoration. It requires very little maintenance as its unique production process creates a surface with low porosity, which prevents fluid absorption.

15

4-1. Care &

Maintenance

Care & Maintenance

5. Products that should be avoided- Cleaners that contain Pine Oil. Without very thorough rinsing, these products can leave behind a residue of pine oil. The pine oil then attracts and holds dirt on the surface, eventually reducing the cleanliness of the surface and its appearance.- Highly aggressive cleaning agents such as oven/grill cleaners and dishwasher polishing agents that have high alkaline/pH levels (pH 8.5 or higher)- Abrasive scrubs/cleaners containing either soft or hard abrasive particles. The abrasives will harm RadianzTM and if the surface is not completely rinsed, a powder residue will remain reducing the appearance of the surface, especially ondark colors.- Cleaners that contain xylene, toluene, potassium hydroxide or caustic soda.- Paint removers, Furniture strippers containing trichlorethane or methylene chloride.

DISCLAIMER

The information contained herein is provided by Cheil Industries, Inc. and its subsidiaries and affiliates (collectively referred to as “Samsung”) for information purposes only and should be used by individuals with technical experience and knowledge in the area. Samsung does not make any representation or warranties of the usefulness or expected result of the information, and does not assume any responsibility whatsoever related to the use of the information. Exclusion of the implied warranties may not apply in certain jurisdictions.

16

4-2. Performance Properties

Performance Properties

Specific Gravity

Water Absorption

Coefficient of Linear Thermal Expansion

Flexural Strength

Flexural Modulus

Boiling Water Resistance

High Temperature

Moh’s Hardness

Slip Resistance -Coefficient of Friction(Received: Dry/Wet)

Slip Resistance -Coefficient of Friction(Renovated: Dry/Wet)

Compressive Strength

Stain Resistance

Cigarette Test

Chemical Resistance

Impact Tests

Fungal Resistance

Bacteria Resistance

Rockwell Hardness

Abrasion Resistance

Flammability

2.41

0.03%

1.35 x 10-5 /°C

53.6 Mpa

11.9 Gpa

No effect

No effect

7

0.91 / 0.490.45 / 0.571.03 / 0.49

0.89 / 0.480.40/ 0.580.92/ 0.50

DRY: 213.74 MpaWET: 251.16 Mpa

Passes

Passes

Passes

Passes

No effect

No effect

114

606mg

Class A

ASTM D792-08

ASTM C373-06

ASTM D696-03

ASTM D790-07

ASTM D790-07

NEMA LD3 2000 3.5

NEMA LD3 2000 3.6

MOHS Hardness Scale

ASTM C1028-07

ASTM C1028-07

ASTM C170-09

ANSI Z124.6-07

ANSI Z124.6-07

ANSI Z124.6-07

ANSI Z124.6-07

ASTM G21-96

ASTM G22-96

ASTM D785-03

ASTM D4060-07

ASTM E84-09

NeoliteLeatherRubber

NeoliteLeatherRubber

Taber abrasion

PROPERTIES TYPICAL RESuLTS TEST PROCEDuRE REmARKS

1. Test method

- ASTM G 21

- STRAINS: Aspergillus Niger (ATCC 9642) Penicillium Pinophilum (ATCC 11797) Chaetomium Globosum (ATCC 6205) Aureobasidium Pullulans (ATCC 15233)

- CuLTuRE CoNDITIoN: 30 +/- 1℃, 85%RH, 28days

- LIMITATIoN

2. Test result

- ZERo TRACES of GRowTh

fungal resistance

None Traces of growth (Less than 10%) Light GrowthMedium Growth Heavy Growth (60%- to complete coverage)

01234

ObSERVED GROWTH ON SPECImEN RATING

Result 0 0 0 0 0

CuLTuRE TImE DAY 0 DAY 7 DAY 14 DAY 21 DAY 28

17

4-3. Testing ResultTesting Result

Bacterial resistance 18

4-3. Testing Result

1. Test method

- ASTM G 22 Standard Practice For Determining Resistance of Plastics to Bacteria

- STRAINS: Pseudomonas Aeruginosa (ATCC 13388)

- CuLTuRE CoNDITIoN: 36 +/- 1℃, 85%RH, 21days

- LIMITATIoN

2. Test result

- ZERo TRACES of GRowTh

None Traces of growth (Less than 10%) Light Growth Medium GrowthHeavy Growth (60%-to complete coverage)

01234

ObSERVED GROWTH ON SPECImEN RATING

Result 0 0 0 0

CuLTuRE TImE DAY 0 DAY 7 DAY 14 DAY 21

flammability 19

4-3. Testing Result

1. Test method

- ASTM E 84 Surface Building Characteristics of Building Materials

- SAMPLE PREPARAT IoN AND CoNDITIoNING : Three pieces of sample were placed into the fire chamber end to end supported on screen and rods, to form a 21 inches wide X 24 feet long for testing, than was covered with inorganic cement boards to protect the chamber lid.

- TEST PRoCEDuRE : The tunnel was thoroughly pre-heated by burning natural gas. When the brick temperature, sensed by a floor thermocouple, had reached the prescribed 105° Fahrenheit +/-5° Fahrenheit level, the sample was inserted in the tunnel and test conducted in accordance with the standard ASTM E84-09 procedure.

The operation of the tunnel was checked by performing a 10-minute rest with inorganic board on the day of the test.

- RATING : The National Fire Protection Association Life Safety Code 101, Section 6-5.3, “Interior Wall and Ceilling Finish Classification”, has a means of classifying materials with respect to Flame Spread and Smoke Developed when tested in accordance with NFPA 255, “Method of Test of Surface Burning Characteristics of Building Materials” (ASTM E84).

2. Test result

- fLAME SPREAD : 10- SMoKE DEVELoPED : 180- RATING : Class A

0 – 2526 - 75

76 - 200

0 - 450 0 - 450 0 - 450

Class AClass BClass C

FLAmE SPREAD SmOKE DEVELOPED RATING

Stain resistance 20

4-3. Testing Result

1. Test method

- ANSI Z124.6 - Section 5.2 : Stain Resistance

- TEST PRoCEDuRE Two(2) drops of each of the following liquid reagents shall be applied to the surface of Radianz™ Expose the sample for 16 hours ; Covered with glass plate and uncovered. The stained specimens shall be subjected to cleanability tests immediately and rated at that time. Each stain, both covered and uncovered, shall be given a number in accordance with the rating procedure given in Table 4.1.

- PERfoRMANCE REQuREMENT The maximum stain resistance rating shall be the sum of all the individual stain ratings for each of the covered and uncovered stain areas. The maximum allowable total rating shall be 64. The maximum allowable thickness of material removed to eliminate the stain shall be 0.012mm.

2. Test result

- STAIN RESISTANCE : Pass

- REAGENT Black Crayon Black Liquid Shoe Polish Blue Washable Ink Gentian Violet Solution Beet Juice Grape Juice Lipstick Hair Dye Iodine Solution Wet Tea Bag

Stain resistance 21

4-3. Testing Result

TABLE 4.1 – STAIN RATINGS PRoCEDuRE

The specimen shall be washed with tap water and cheesecloth or soft bristle brush using 20 scrub cycles with normal hand pressure and dried by blotting.

Stains present after initial wash with water shall be washed with alcohol (commercial rubbing alcohol) or naphtha(lighting fluid) using cheesecloth or soft bristle brush for 20 cycles using normal hand pressure.

Stains present after the aforementioned cleanings shall be scrubbed 20 scrub cycles with standard scouring powder and wet cheesecloth or soft bristle brush using normal hand pressure.

Stains present after the aforementioned cleanings shall be scrubbed an additional 40 scrub cycles with standard scouring powder and wet cheesecloth or soft birstle brush using normal hand pressure.

The affected area shall be lightly sanded with 600 grit abrasive cloth untill thestain is removed. The depth shall be measured to the nearest 0.025mm.

CLEANAbILITY TEST RATING

1

2

3

4

5

Chemical resistance 22

4-3. Testing Result

1. Test method

- ANSI Z124.6 - Section 5.5 Chemical Resistance

- TEST PRoCEDuRE Two(2) drops of each of the following liquid reagents shall be applied to the surface of Radianz™ Expose the sample for 16 hours ; Covered with glass plate and uncovered

- PERfoRMANCE REQuREMENT The surface finish shall be unaffected by the reagents except for superficial surface change which are removable by sanding with 600 grit wet or dry sandpaper and water. Any resulting damage shall not impair the serviceability of the unit, and shall be easily repairable by using abrasive and polishing compounds to approximate the original finish.

2. Test result

- ChEMICAL RESISTANCE : Pass

- REAGENT

Naphtha Ethyl Alcohol Amyl Acetate Ammonia, 10% Citric Acid, 10% Urea, 6% (Urine) Hydrogen Peroxide, 3% Sodium Hypochlorite Toluene Ethyl Acetate Lye, 1%~2% *Drano) Acetone Trisodium Phosphate, 5% Vinegar Pine Oil Phenol, 5% (Lysol)

Accreditation 23

4-4. AccreditationRADIANZ™ Accreditation

Accreditation 24

4-4. Accreditation

1. Product and Company Identification• PRODUCT NAME : RADIANZ™ Quartz Surfaces• COMPANY : Cheil Industries Inc.• ADDRESS : 32-2, Gocheon-Dong, Uiwang-Si, Gyeonggi-Do, Korea 437-711• EMERGENCY TELEPHONE : +82-61-689-1114

2. Composition/Information on Ingredients• CHEMICAL FORMULA : Not applicable• MOLECULAR WEIGHT : Not applicable• DANGER RISK : Not applicable• CAS NUMBER : 1317 - 65 – 3 14808 - 60 - 7• CE NUMBER : Not applicable• EINECS NUMBER : Not applicable

Product in composite stone obtained by mixing of quartz granules and/or silica sands bound with polyester resin.

3. Identification of DangersAvoid inhaling dust generated during fabrication. Inhalation of dust composed of Radianz™ may cause irritation to the mucosa. Continued exposure to crystalline silica may cause silicosis, a chronic and progressively debilitating lung disease.

4. First Aid Measures• SKIN CONTACT : Normally no effect. May cause dryness of the skin with prolonged contact.• EYE CONTACT : Normally no effect. In case of contact, flush with water. In case of continued pain, consult your medical care provider.• INGESTION : In case of ingestion (see 3, above), immediately rinse the mouth with water and consult your medical care provider.• INHALATION : In case of inhalation (see 3, above), move to an open and well-ventilated area. Consult your medical care provider.

MSDS (MATERIALS SAFETY DATA SHEET) 25

4-5. MSD

S

5. Fire Safety Measures• APROPRIATE FIRE EXTINGUISHERS: All fireproof means and materials are suitable.• NON-APPROPRIATE EXTINGUISHER, MEANS AND MATERIALS: None• RISK OF COMBUSTION: Radianz™ is a non combustion product.• MEANS OF PROTECTION: None

6. Measures in Case of Accidental Spillage• INDIVIDUAL PRECAUTIONS: Use personal protective equipment.• ENVIRONMENTAL PRECAUTIONS: None• CLEANING METHOD: Use manual or mechanical equipment.

7. Manipulation and Storage• PRECAUTIONS FOR MANIPULATION : None• PRECAUTIONS FOR STORAGE: Store in ventilated areas, covered and protected from heat.

8. Exposure Controls/Individual Protection• TECHNICAL MEASURES : See 7, above• INDIVIDUAL PROTECTION DEVICES (IPD): Individual protection is required if dust is generated. PROTECTION OF RESPIRATORY SYSTEM: Wear a dust mask. PROTECTION OF HANDS: Wear protective gloves. PROTECTION OF EYES: Wear protective glasses. EPROTECTION OF THE SKIN: NoneOperating in a wet environment, combined with the use of ventilation and filtration systems are effective exposure controls.

9. Physical and Chemical Properties• PHYSICAL STATUS: Solid• FORM: Not applicable• COLOR: Various• ODOR: None• pH: Not applicable• BOILING TEMPERATURE : Not applicable• FUSION TEMPERATURE : Not applicable• FLASH POINT : Not applicable• AUTO-INFLAMMABILITY : Not applicable• COMBURENT PROPERTIES : Not applicable

MSDS (MATERIALS SAFETY DATA SHEET) 26

4-5. MSD

S

• STEAM PRESSURE : Not applicable• DENSITY AT 20ºC : 2.48 - 2.50 kg/dm3• SOLUBILITY : Insoluble in water and in inorganic acid• COEFFICIENT N-OCTANE/WATER : Not applicable

10. Stability and Reactivity• CONDITIONS TO AVOID : None• MATERIALS TO AVOID : None• DANGEROUS PRODUCTS OF DECOMPOSITION : None

11. Toxicological Information• MEANS OF PENETRATION : INGESTION : No INHALATION : Yes CONTACT : No• ACUTE TOXICITY : No• CHRONIC TOXICITY : Yes• CORROSIVITY / IRRITATION PROPERITIES : SKIN: None EYES: None RESPIRATORY: Possible chronic effects of long-term exposure - silicosis, pulmonary emphysema.• SENSITIVITY PROPERTIES : Unknown

12. Ecological Information• MOBILITY : None• PERSISTENCE/DEGRADABILITY : Not persistent/degradable• BIOACCUMLATION : None• ECO-TOXICITY : None

This product is considered a stable material, non reactive and insoluble. Based on current knowledge, non-ecological problems are hypothesized. Use according to good working procedures, and avoid the dispersal of particulate material into the environment.

MSDS (MATERIALS SAFETY DATA SHEET) 27

4-5. MSD

S

13. Consideration of Refuse• CONTAINMENT TECHNIQUES : No requirements• CLEANING TECHNIQUES : Manual removal (shovel, broom, vacuum cleaner)• BIOACCUMULATION : None• SCRAP MATERIAL DISPOSAL: Disposal of fabrication and installation waste materials must be handled in accordance with existing regulations regarding waste materials.• Packaging Material Disposal: Recycle or reuse packing materials (carton and wooden pallets). Dispose of external wrapping according to existing regulations.

14. Transport Information• GROUND : No specific precautions• WATERWAYS : No specific precautions• SEA : No specific precautions• AIR : No specific precautions

15. Regulatory InformationRadianz™ is not dangerous as per Italian Decree Law, 3 February 1997 n.52 and relative rules regarding the classification, packaging and labeling of dangerous substances.

16. Other informationWe hereby certify that the above statements are true and correct in every respect. If the statements are not true, all responsibility will belong to CHEIL.

Signature/Issued Date: Cheil Industries Inc. / DEC. 2006

Radianz™ Quartz SurfacesChEIL INDuSTRIES INC.

MSDS (MATERIALS SAFETY DATA SHEET) 28

4-5. MSD

S

WARRANTY 29

4-6. Warranty

Radianz™ (the “Product”) that has been permanently installed in an approved indoor commercial application and is in its originally installed location is warranted by SAMSUNG/CHEIL INDUSTRIES INC. (hereunder “SAMSUNG”) for a period of ten (10) years from date of initial installation under normal use. This warranty is not transferable and only applies to the original owner.

SAMSUNG, at its sole discretion, will either provide replacement product or repair defective products during the warranty period. SAMSUNG shall have no liability for any expense, damage, or other losses, in connection with the installation of the Product.

To qualify for service under this warranty, the original owner must provide immediate notice to SAMSUNG, no later than ten (10) days after discovery of any alleged manufacturing defect. SAMSUNG or its service agent must be permitted to properly inspect the Product and to follow proper warranty procedures. All decisions made by SAMSUNG in respect to the presence of manufacturing defects affecting this warranty shall be final. The fabricator/installer is obligated to inspect the Product prior to fabrication and installation to ensure its suitability for the project.

This warranty excludes the following:

1. Misuse or abuse (including uneven exposure to direct sunlight, outdoor exposure and use, damage caused by excessive impact, discoloring caused by exposure to certain chemical reagents, and damage from exposure to extreme heat);

2. The Product moved from its original place of installation;

3. Chips, cracks or any other impact damage;

4. Improper Installation or Maintenance (improper care and maintenance may result in staining, abrasion marks, cracking or chipping);

5. Damage caused by exposure to extreme heat (Trivets and hot pads should always be used);

6. Damage caused by an act of nature;

7. Failure not to comply with SAMSUNG’s instructions including Fabrication, Installation, Care & Maintenance, etc.;

8. The Product is stain-resistant, but is not 100% impervious to stains. Many common stains can be removed with proper cleaning. Staining is not covered under this warranty;

9. The product is scratch resistant; however, scratches may occur with improper use. Consequently, scratches and abrasion marks are not covered under this warranty;

10. Failure or dissatisfaction with appearance of joints or seams, or of any adhesive, caulk or other accessory items;

11. Workmanship of Fabricator or Installer;

12. Failure caused by other sub-structured support and substrate materials, including seam failure;

13. The actual and final installed Product is not guaranteed to be an exact color-match to product samples or printed sample facsimiles;

14. Blemishes, such as blotches or spots, are inherent in the manufacturing process. In the event visual blemishes, blotches, or a concentration of color pigments are larger than 25mm in diameter (size of a quarter coin), the contracted fabricator should report it to the Radianz™ authorized distributor prior to fabrication;

SAMSUNG RADIANZ™ QUARTZ SURFACES COMMERCIAL 10-YEAR LIMITED WARRANTY (PRODUCT ONLY)

Commercial

WARRANTY - COMMERCIAL 30

4-6. Warranty

15. Natural variation found within the Product (The Product pattern density may vary in color, size, shape, pattern and distribution);

16. Any innovative use of material including, but not limited to, curving and/or bending;

17. Alteration of the Product thickness;

18. Installation of sinks;

19. Damage as a result of dry polishing or cutting;

20. Alterations to the factory finish;

21. Damages from other than manufacturing defect;

22. For the Products not paid in full;

23. Any Product installed or located outdoors, such as outdoor kitchens, BBQ work surfaces, or in heated areas such as saunas, steam rooms, and shower pans; and

24. Flooring applications.

Except as to what is stated in this limited warranty herein, SAMSUNG makes no warranties, express or implied, in respect to the Product, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose, and all such warranties hereby are expressly disclaimed. SAMSUNG does not warrant that the Product will meet the original purchaser’s requirements. SAMSUNG shall not be liable for incidental, consequential, indirect, special, punitive, or exemplary damages of any kind, including lost good will, lost profits, lost business, or other indirect economic damages, and further including injury to property, whether such claim is based on theories of contract, negligence, tort (including strict liability) or otherwise, as a result of breach of any warranty regardless of whether SAMSUNG was advised, had other reason to know, or in fact knew of the possibility of such damages. SOME COUNTRIES, STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION STATED ABOVE, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS, WHICH WILL VARY FROM COUNTRY TO COUNTRY, STATE TO STATE OR PROVINCE TO PROVINCE.

warranty Service:To request warranty service, contact your original fabricator/installer. You must present the original sales receipt or produce proof of purchase and installation of Radianz™ Quartz Surfaces, which clearly proves the Product purchase and date of installation, in order to obtain service under this limited warranty. For more information about this warranty, please contact to SAMSUNG at the address below:

SAMSuNG ChEMICAL uSA & CANADA14251 E. Firestone Blvd.La Mirada, CA 90638 U.S.A.staronwarranty@samsungchemicalusa.com

SAMSuNG ChEMICAL EuRoPE GMBhAm Kronberger Hang 6,D-65824 Schwalbach/Ts., GermanyTel : +49-6196-667-403Fax : +49-6196-667-467

SAMSuNG ChEMICAL DuBAI REP. offICERANIA BuSINESS CENTERFlat 302, Al Barsha 1, near Mall of the Emirates, PO BOX 48969, Dubai, U.A.ETel: +971-4-447-3411 Fax: +971-4-447-3412

SAMSuNG ChEMICAL MATERIAL TRADING(SHANGHAI) CO. LtdRm. 2701 Shanghai International Trade Center2201 Yanan West Rd. Shanghai 200335 ChinaTel : +86-21-6270-4168(323/7)Fax : +86-21-6275-6882

SAMSuNG ChEMICAL ThAILAND10120 16F Empire Tower 195 South Sathorn RD.,Yannawa, Sathorn BKK. ThailandTel : +66-2-624-6731, 6732Fax : +66-2-624-6780

hEAD offICE332-2, Gocheon-Dong, Uiwang-Si, Gyeonggi-Do, Korea, 437-711Tel: +82-31-596-3860 Fax: +82-31-596-3882

This warranty cannot be modified, amended, or in any way altered except by an instrument in writing signed by an authorized officer of SAMSuNG.

COMMERCIAL 10-YEAR LIMITED WARRANTY (PRODUCT ONLY)

WARRANTY 31

4-6. Warranty

Radianz™ (the “Product”) that has been permanently installed and is in its originally installed location is warranted by SAMSUNG/CHEIL INDUSTRIES INC. (hereunder “SAMSUNG”) to be free of manufacturing defects. The Product must be fabricated and installed by an authorized Radianz™ Fabricator/Installer, and used and maintained in accordance with instructions provided by SAMSUNG. During the first fifteen (15) years after the date of initial installation, SAMSUNG, at its option, will repair or replace without charge if the Product fails due to a manufacturing defect. Although SAMSUNG shall make its best effort to repair or replace with the best possible color match to the original as possible, SAMSUNG cannot guarantee that the repair or replacement will be an exact color match to the original. To obtain service under this limited warranty, you must reasonably cooperate with Samsung’s authorized service agents and provide access to the installation site. This warranty is applicable only to the original purchaser and only when the Product has been paid in full. This warranty is non-transferable and non-assignable. Any associated repair or replacement cost other than the Product will be the original purchaser’s responsibility.

This warranty excludes the following:

1. Misuse or abuse (including uneven exposure to direct sunlight, outdoor exposure and use, damage caused by impact, discoloring caused by exposure to certain chemical reagents, and damage from exposure to extreme heat);

2. The Product moved from its original place of installation;

3. Chips, cracks or any other impact damage;

4. Improper Installation or Maintenance (improper care and maintenance may result in staining, abrasion marks, cracking or chipping);

5. Damage caused by exposure to extreme heat (Trivets and hot pads should always be used);

6. Damage caused by an act of nature;

7. Failure not to comply with SAMSUNG’s instructions including Fabrication, Installation, Care & Maintenance, etc.;

8. The Product is stain-resistant, but is not 100% impervious to stains. Many common stains can be removed with proper cleaning. Staining is not covered under this warranty;

9. The product is scratch resistant; however, scratches may occur with improper use. Consequently, Scratches and abrasion marks are not covered under this warranty;

10. Failure or dissatisfaction with appearance of joints or seams, or of any adhesive, caulk or other accessory items;

11. Workmanship of Fabricator or Installer;

12. Failure caused by other sub-structure support and substrate materials, including seam failure;

13. The actual and final installed Product is not guaranteed to be an exact color-match to product samples or printed sample facsimiles;

14. Blemishes, such as blotches or spots, are inherent in the manufacturing process. In the event visual blemishes, blotches, or a concentration of color pigments are larger than 25mm in diameter (size of a quarter coin), the contracted fabricator should report it to the Radianz™ authorized distributor prior to fabrication;

SAMSUNG RADIANZ™ QUARTZ SURFACES RESIDENTIAL 15-YEAR LIMITED WARRANTY

Residential

15. Natural variation within the Product (The Product pattern density may vary in color, size, shape, and distribution);

16. Any innovative use of material including, but not limited to, curving and/or bending;

17. Alteration of the Product thickness;

18. Installation of sinks;

19. Damage as a result of dry polishing or cutting;

20. Alterations to the factory finish;

21. Damages from other than manufacturing defect;

22. For the Products not paid in full;

23. Any Product installed or located outdoors, such as outdoor kitchens, BBQ work surfaces, or in heated areas such as saunas, steam rooms, and shower pans;

24. Residence not occupied by the original purchaser;

25. Other installations such as boats, recreational vehicles and flooring; and

26. This Warranty does not cover the use of the Product for commercial purposes. “Commercial purposes” are defined as any application other than for use in a residential home interior as defined within this Residential 15-Year Limited Warranty.

Except as to what is stated in this limited warranty herein, SAMSUNG makes no warranties, express or implied, in respect to the Product, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose, and all such warranties hereby are expressly disclaimed. SAMSUNG does not warrant that the Product will meet the original purchaser’s requirements. SAMSUNG shall not be liable for incidental, consequential, indirect, special, punitive,

or exemplary damages of any kind, including lost goodwill, lost profits, lost business, or other indirect economic damages, and further including injury to property, whether such claim is based on theories of contract, negligence, tort (including strict liability) or otherwise, as a result of breach of any warranty regardless of whether SAMSUNG was advised, had other reason to know, or in fact knew of the possibility of such damages. SOME COUNTRIES, STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION STATED ABOVE, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS, WHICH WILL VARY FROM COUNTRY TO COUNTRY, STATE TO STATE OR PROVINCE TO PROVINCE.

warranty Service:

To request warranty service, contact your original fabricator/installer. You must present the original sales receipt or produce proof of purchase and installation of Radianz™ Quartz Surfaces, which clearly proves the Product purchase and date of installation, in order to obtain service under this limited warranty. For more information about this warranty, please contact to SAMSUNG at the address below:

SAMSuNG ChEMICAL uSA & CANADA14251 E. Firestone Blvd.La Mirada, CA 90638 U.S.A.staronwarranty@samsungchemicalusa.com

SAMSuNG ChEMICAL EuRoPE GMBhAm Kronberger Hang 6,D-65824 Schwalbach/Ts., GermanyTel : +49-6196-667-403Fax : +49-6196-667-467

RESIDENTIAL 15-YEAR LIMITED WARRANTY

WARRANTY - RESIDENTIAL 32

4-6. Warranty

SAMSuNG ChEMICAL DuBAI REP. offICERANIA BuSINESS CENTERFlat 302, Al Barsha 1, near Mall of the Emirates, PO BOX 48969, Dubai, U.A.ETel: +971-4-447-3411 Fax: +971-4-447-3412

SAMSuNG ChEMICAL MATERIAL TRADING(SHANGHAI) CO. LtdRm. 2701 Shanghai International Trade Center2201 Yanan West Rd. Shanghai 200335 ChinaTel : +86-21-6270-4168(323/7)Fax : +86-21-6275-6882

SAMSuNG ChEMICAL ThAILAND10120 16F Empire Tower 195 South Sathorn RD.,Yannawa, Sathorn BKK. ThailandTel : +66-2-624-6731, 6732Fax : +66-2-624-6780

hEAD offICE332-2, Gocheon-Dong, Uiwang-Si, Gyeonggi-Do, Korea, 437-711Tel: +82-31-596-3860 Fax: +82-31-596-3882

This warranty cannot be modified, amended, or in any way altered except by an instrument in writing signed by an authorized officer of SAMSuNG.

RESIDENTIAL 15-YEAR LIMITED WARRANTY

WARRANTY - RESIDENTIAL 33

4-6. Warranty

Specification

RADIANZTM

SPECIFICATION

RADIANZTM

USE THIS SECTION FOR COUNTERTOPS.

GENERAL NoTES To SPECIfIER:

THIS SPECIFICATION SECTION HAS BEEN PREPARED TO ASSIST DESIGN PROFESSIONALS IN THE PREPARATION OF PROJECT OR OFFICE MASTER SPECIFICATIONS. IT FOLLOWS GUIDELINES ESTABLISHED BY THE CONSTRUCTION SPECIFICATIONS INSTITUTE, AND THEREFORE MAY BE USED WITH MOST MASTER SPECIFICATION SYSTEMS WITH MINOR EDITING.

EDIT CAREFULLY TO SUIT PROJECT REQUIREMENTS. MODIFY AS NECESSARY AND DELETE ITEMS THAT ARE NOT APPLICABLE. VERIFY THAT REFERENCED SECTION NUMBERS AND TITLES ARE CORRECT. (NUMBERS AND TITLES REFERENCED ARE BASED ON MASTERFORMAT, 2004 EDITION).

THIS SECTION ASSUMES THE PROJECT MANUAL WILL CONTAIN COMPLETE DIVISION 1 DOCUMENTS INCLUDING 01 25 13−PRODUCT SUBSTITUTION PROCEDURES, SECTIONS 01 33 00−SUBMITTAL PROCEDURES, 01 62 00−PRODUCT OPTIONS, 01 66 00−PRODUCT STORAGE AND HANDLING REQUIREMENTS, 01 74 00−CLEANING AND WASTE MANAGEMENT, 01 77 00−CLOSEOUT PROCEDURES, AND 01 78 00−CLOSEOUT SUBMITTALS. CLOSE COORDINATION WITH DIVISION 1 SECTIONS IS REQUIRED. IF THE PROJECT MANUAL DOES NOT CONTAIN THESE SECTIONS, ADDITIONAL INFORMATION SHOULD BE INCLUDED UNDER THE APPROPRIATE ARTICLES.

THIS IS A PROPRIETARY SPECIFICATION.

NOTES TO THE SPECIFIER ARE CONTAINED IN BOXES AND SHOULD BE DELETED FROM FINAL COPY.

OPTIONAL ITEMS REQUIRING SELECTION BY THE SPECIFIER ARE ENCLOSED WITHIN BRACKETS, E.G. [35] [40] [45]. MAKE APPROPRIATE SELECTIONS AND DELETE OTHERS.

ITEMS REQUIRING ADDITIONAL INFORMATION ARE UNDERLINED BLANK SPACES, E.G. ___________ .

OPTIONAL PARAGRAPHS REQUIRING SELECTION OF ONE OF THE OPTIONS ARE SEPARATED BY “OR” WITHIN A BOX, E.G.

oR

OPTIONAL PARAGRAPHS AND FEATURES THAT MAY BE SELECTED OR DELETED AS DESIRED ARE SHOWN IN BOLD FACE TYPE. DELETE BOLD FACE TYPE WHEN INCLUDING THESE PARAGRAPHS OR FEATURES.

REVISE FOOTER TO SUIT PROJECT/OFFICE REQUIREMENTS.

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5. Specification

QUARTZ SURFACE COUNTERTOPS

Part 1. General 1. 01 SUMMARYA. Section Includes: Horizontal and trim quartz surface product types.

B. Related Sections:INCLUDE APPROPRIATE SECTIONS BELOW FOR CASEWORK, PLUMBING (IF ANY), AND OTHER SECTIONS SPECIFICALLY RELATED TO COUNTERTOP INSTALLATION.

1. Section _____−___________________________.2. Section _____−___________________________.3. Section _____−___________________________.

INCLUDE APPROPRIATE LANGUAGE BELOW IF PRODUCTS SPECIFIED IN THIS SECTION ARE TO BE BID AS ALTERNATES. OTHERWISE DELETE FOLLOWING PARAGRAPH.

C. Alternates: 1. Reference Section 01 23 00−Alternates.

1.02 SuBMITTALSA. Reference Section 01 33 00−Submittal Procedures; submit following items:DELETE REQUIREMENTS FOR COLOR SUBMITTALS IN SUBPARAGRAPHS 1. AND 4. BELOW IF COLORS ARE SPECIFIED IN ARTICLE 2.02 OR ARE SHOWN ON DRAWINGS.

1. Product Data. a. For each time, dimensional plans and elevations, large scale details, attachment devices and other components. b. Include standard color chart showing full range of available colors for sheet material and sinks.2. Material Safety Data Sheets (MSDS) for products and accessories.3. Shop Drawings: Provide plans, sections, and large-scale details. Include attachment provisions and fabrication methods.4. Samples for Final Color Verification: 4x2 inch (100 x 65 mm) samples of color(s) selected from initial color chart submittals.5. Quality Assurance/Control Submittals: a. Qualifications: Proof of fabricator qualifications. b. Certificates: Copies of ISO certifications. c. Test Reports: 1) Flammability test reports. 2) Food preparation zone use test reports. d. Manufacturer’s fabrication and Installation Manual. e. Manufacturer’s Fabrication and Installation Check List.

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5. Specification

QUARTZ SURFACE COUNTERTOPS

B. Closeout Submittals: Reference Section 01 78 00−Closeout Submittals; submit following items:1. Care and Maintenance Instructions.2. Special Warranties.

1.03 QUALITY ASSURANCEA. Qualifications:

1. Fabricator/Installer Qualifications: Minimum three years experience in fabrication and installation of quartz Surface materials or certification by Distributor.

B. Certifications:1. Manufacturer must hold current ISO 9002 and 14001 certificates.

C. Applicable Standards:1. American National Standards Institute (ANSI)2. American Society for Testing and Materials (ASTM)3. National Electrical Manufacturers Association (NEMA)

1.04 DELIVERY, STORAGE, AND HANDLINGA. Reference Section 01 66 00−Product Storage and Handling Requirements.B. Follow manufacturer’s instructions.C. Special Instructions: do not deliver components to project site until spaces are ready for installation.

1.05 PROJECT/SITE CONDITIONS A. Environmental Requirements: Installation spaces must be maintained at normal occupancy temperature and humidity levels for minimum 72 hours prior to and continuously following installation.

1.06 WARRANTYA. Special Warranty: Ten year limited warranty against manufacturing defects in slab material.

1.07 MAINTENANCEA. Extra Materials: Provide for future repair use by Owner.

1. Minimum 4 sf (0.37m2) per 50 lf (15 m) of each countertop color.2. Color shall be from same dye-lot as installed countertops.

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5. Specification

QUARTZ SURFACE COUNTERTOPS

PART 2 - PRODUCTS 2.01 MANufACTuRER

A. SAMSuNG ChEMICAL uSA & CANADA 14251 E. Firestone Blvd. La Mirada, CA 90638 U.S.A. staronwarranty@samsungchemicalusa.com

SAMSuNG ChEMICAL EuRoPE GMBh Am Kronberger Hang 6, D-65824 Schwalbach/Ts., Germany Tel : +49-6196-667-403 Fax : +49-6196-667-467

SAMSuNG ChEMICAL DuBAI REP. offICE RANIA BuSINESS CENTER Flat 302, Al Barsha 1, near Mall of the Emirates, PO BOX 48969, Dubai, U.A.E Tel: +971-4-447-3411 Fax: +971-4-447-3412

SAMSUNG CHEMICAL MATERIAL TRADING(SHANGHAI) CO. Ltd Rm. 2701 Shanghai International Trade Center 2201 Yanan West Rd. Shanghai 200335 China Tel : +86-21-6270-4168(323/7) Fax : +86-21-6275-6882

SAMSuNG ChEMICAL ThAILAND 10120 16F Empire Tower 195 South Sathorn RD.,Yannawa, Sathorn BKK. Thailand Tel : +66-2-624-6731, 6732 Fax : +66-2-624-6780

hEAD offICE 332-2, Gocheon-Dong, Uiwang-Si, Gyeonggi-Do, Korea, 437-711 Tel: +82-31-596-3860 Fax: +82-31-596-3882

INSERT NAME, ADDRESS AND PHONE NUMBERS OF LOCAL DISTRIBUTOR BELOW.1. Distributor:

B. Substitutions: None permitted.

2.02 MATERIALS

SELECT COLORS FOR FOLLOWING PARAGRAPHS A.1. AND B.2. FROM MANUFACTURER’S CURRENT CATALOGS TO SPECIFY BELOW OR SHOW ON DRAWINGS. INCLUDE SUBPARAGRAPHS a. ONLY IF ARCHITECT WILL SELECT COLORS FOLLOWING AWARD OF CONTRACT, AND IF MORE THAN ONE COLOR WILL BE SELECTED.

A. Materials: Composition – 93 percent crushed quartz aggregate combined with resin and pigments and fabricated into slabs using vibro-compaction process.

1. Material shall have minimum physical and performance properties specified. a. 3 cm (1-1/4”) product is typically for horizontal installation and 2 cm (3/4”) product is typically for both horizontal and vertical installations.

SPECIfICATIoN - SECTIoN 06 61 19 39

5. Specification

QUARTZ SURFACE COUNTERTOPS

b. See manufacturer’s product data for panel size limitations. c. The thicker the material, the more the cost in both product and labor.

B. Thickness:a. 2 cm (3/4”)b. 3 cm (1-1/4”)

C. Edge Treatment:D. Seam Width: Less than 1/16” unless otherwise notedE. Sink Mounting:

1. Under-mount2. Drop In

F. Backsplash: AppliedG. Endsplash: AppliedH. Performance Characteristics: Reference Radianz Quartz Surfaces physical properties data sheet

2.03 ACCESSORY PRODUCTS A. Adhesives to create color-matched seamsB. Physical Performance Characteristics:

a. Flammability Test (flame spread and smoke developed): 1) Test Procedure: NFPA 255 2) Rating: Class Ab. Food Zone Use; 1) Test Procedure: NSF 51 2) Rating Pass

2.04 fABRICATIoNA. Wight of product is approximately 12 – 15 PSF and is typically field assembled.B. Shop Assembly: Fabricate components in shop to the greatest extent practical, using manufacturer’s printed instructions and technical bulletins.

1. Avoid seams within 3” (75 mm) of inside or outside corners.

VERIFY THAT SHAPES AND DIMENSIONS FOR EDGES AND BACKSPLASHES IN SUBPARAGRAPHS C. AND D. BELOW ARE SHOWN ON DRAWINGS.

C. Edge Treatment: Shape and dimension as show on Drawings.D. Backsplash: Shape and dimension as show on Drawings.E. Provide holes and cutouts for penetrations and sinks and bowls as shown on Drawings and scheduled in other sections.

2.05 fINIShES: Select from manufacturer’s standard color chart.A. Color

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5. Specification

QUARTZ SURFACE COUNTERTOPS

PART 3 - EXECUTION 3.01 EXAMINATIONA. Examine cabinets upon which countertops will be installed.

COORDINATE WITH CABINET SPECIFICATION SECTION TO ASSURE THAT CABINETS ARE SET TO THE FOLLOWING TOLERANCE OR BETTER.

1. Verify that cabinets are level to 1/8” (3 mm) in 10’ (3 m).2. Review manufacturer’s Fabrication and Installation Check List.

B. Coordinate with responsible entity to correct unsatisfactory conditions.C. Commencement of work by installer is acceptance of cabinet conditions.

3.02 INSTALLATIoNMANUFACTURER’S INSTALLATION INSTRUCTIONS ARE ADEQUATE FOR NORMAL INSTALLATION CONDITIONS. UNUSUAL CONDITIONS MAY REQUIRE ADDITIONAL INFORMATION IN THIS ARTICLE.

A. Install countertops and secure to cabinets in accordance with manufacturer’s Fabrication and Installation Manual.B. Install Sinks and Bowls:

1. Mounting Type: [Under mount] [Drop In] [As shown on Drawings].2. Secure under mount sinks and bowls to countertops with clip system as recommended by manufacturer.

3.03 REPAIRA. Repair minor imperfections and cracked seams in accordance with manufacturer’s Fabrication and Installation Manual.

3.04 CLEANINGA. Reference Section 01 74 00−Cleaning and Waste Management.B. Clean surfaces in accordance with manufacturer’s Care and Maintenance Instructions.

3.05 PRoTECTIoNA. Cover surfaces in accordance with manufacturer’s Care and Maintenance Instructions.

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5. Specification

QUARTZ SURFACE COUNTERTOPS

END OF SECTION

This specification was prepared specifically for Samsung Cheil Industries Inc. Comments or suggestions for improvement should be addressed to Samsung Chemical at the address listed in Article 2.01 A.

FAQs

RADIANZTM

FAQs

Q : what is natural quartz?A : Quartz is one of the hardest minerals found in nature. Only diamond, sapphire and topaz are harder. Besides beauty, the quartz in Radianz gives it extreme strength, making Radianz™ highly durable.

Q: what is Radianz™ ?A: Radianz™ is composed of about 93% quartz combined with unsaturated polyester resins and inorganic pigments. The result is a highly durable material,that is resistant to scratch and heat. The beauty and functionality of the product is unmatched by any other natural or synthetic materials.

Q: what are the advantages of Radianz™ ?A : Radianz™ is a dense, non-porous surface that delivers reliability and high physical properties. It is scratch and stain resistant. No sealing is required.

Q : why should I choose Radianz™ ?A : Radianz is an ideal choice for homeowners and commercial establishments because it delivers both unique beauty and extreme durability.

Q : how does Radianz™ compare to granite or marble?A : Radianz™ offers more color consistency than granite or marble and it is stronger and more durable than natural stone. Furthermore, Radianz™ is virtually maintenance-free and does not need to be sealed.

Q : where can I use Radianz™ ?A : Radianz™ is ideal for any interior walls and floors. It is also recommended for kitchen countertops, bathrooms, shower walls and tub surrounds. However, it is not recommended for outdoor use.

Q : Can I use Radianz™ for flooring?A : Yes. Radianz™ tile sized product can be used for flooring in residential or commercial settings including high traffic areas, due to its excellent physical property.

fAQS 43

6. FAQs

FREQUENTRY ASKED QUESTIONS (FAQs)

Q : what is the installation method for flooring?A : When used for floors, the installation method for Radianz™ is similar to natural stone. However, using cement mortar is not permitted with Radianz™.

And, during installation work for tile, any cement mortar or adhesive on the surface of tile should bewiped off immediately. Otherwise, it may lead to discoloration of the surface.Thus, we recommend “Latex” to improve adhesive strength so please refer to the “Installation Guide” for more information.

Q : what chemical products should be avoided during care and maintenance ?A : Please refer to the following:

1) Cleaners that contain Pine Oil. 2) Highly aggressive cleaning agents such as oven/grill cleaners and dish washer polishing agents that have high alkaline/pH levels (pH 8.5 or higher) 3) Abrasive scrubs/cleaners containing either soft or hard abrasive particles. 4) Cleaners that contain Xylene, Toluene, Potassium Hydroxide or Caustic soda 5) Paint removers, Furniture strippers containing trichlorethane or methylene chloride.6) Nail polish remover, bleach, bluing, permanent markers, inks, oil soaps.

fAQs 44

6. FAQs

FREQUENTRY ASKED QUESTIONS (FAQs)