Standbygloballearningcenter.wspan.com/learningcenter/airline... · 2002. 11. 26. · Standby Airport Training Guide Page 4 1102 The system creates the PNR and continues to the baggage

Standby

© 2002, Worldspan L.P. All Rights Reserved.

Table of Contents

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Standby ...........................................................................................................................................1 Passengers with No Reservations..................................................................................................2

Seat Map Full..............................................................................................................................4

Non-Revenue Passengers - Positive Space....................................................................................5

Positive Space Non-Revenue Passenger Check-In .....................................................................5

Listing and Checking In Non-Revenue Positive Space Passenger..............................................6

Upgrade to First Class Standby..................................................................................................6

Non-Revenue - Space Available ...................................................................................................7

Manual Sell .................................................................................................................................7

Sell From Availability .................................................................................................................8

Non-Revenue Space Available (NRSA) Listing Day of Flight ....................................................9

Retrieving Non-Revenue PNR.....................................................................................................9

Modifying Non-Revenue PNRs..................................................................................................10

Non-Revenue Verification .........................................................................................................10

Previously Listed Non-Revenue ................................................................................................11

Retrieving the Standby List .........................................................................................................12

Clearing the Waitlist....................................................................................................................14

Bypass..........................................................................................................................................16

Recall ........................................................................................................................................16

Issue Open Seating....................................................................................................................16

Move Standby to a New List......................................................................................................17

Close the Waitlist ......................................................................................................................18

Changes to the Waitlist After Close ..........................................................................................18

Airport Training Guide Standby

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Standby

Standby processing is determined by local procedure; the established internal boarding priority table is managed by CRC. There are two types of standby passengers: Revenue and Non-Revenue. Many carriers allow non-revenue passengers to list for a flight as much as 25 days in advance. The listing process provides an estimated standby passenger count, which can assist with SSR items and meal counts. A basic format displays system assigned standby codes; enter 4WP to display the priority list. ENTRY: 4WP

Response: SEQ CODE TYPE PTC 8DAY NON SEQ CODE TYPE PTC 8DAY NON ¬ 1 X MISH 0 2 CNFT ¬ 3 T CONF 0 YES 4 H CONF 0 ¬ 5 F GOSH 0 6 S STBY 0 ¬ 7 V VOLU 0 8 AD00 AD00 4 ¬ 9 TG00 CONF 4 10 HS1B CONF 4 YES ¬ 11 HS2P CONF 4 YES 12 HS3B1 CONF 4 YES ¬ 13 HS3B2 CONF 4 YES 14 HS3B3 CONF 4 YES ¬ 15 HS3B4 CONF 4 YES 16 HS4B1 CONF 4 YES ¬ 17 HS4P1 CONF 4 YES 18 HS4P2 CONF 4 YES ¬ 19 HS4B3 CONF 4 YES 20 SA1B NRSA 5 YES YES ¬ 21 SA1P NRSA 5 YES YES 22 SA2P NRSA 5 YES YES ¬ 23 SA3P NRSA 5 YES YES 24 SA4P NRSA 5 YES YES ¬

Code Explanation SEQ The sequence or order of priority for clearance. CODE The indicator used to place a person on standby. TYPE Further definition of why the person is on the list. PTC Passenger Type Code as it relates to the list. 8DAY Yes in this column allows listing in advance of the day of flight.

The default is currently 25 days, not 8 days as indicated in the header.

NON Yes in this column indicates this is a non-revenue status passenger. Blank is a revenue passenger.

Standby Airport Training Guide

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The most commonly used Standby indicators are: Indicator Explanation -X Mishandled -H Confirmed -F Full fare confirmed (No Rec/Go Show) -T Confirmed -V Volunteer -S Special fare confirmed

Passengers with No Reservations

Occasionally, a passenger comes to the airport without a reservation. The industry refers to this situation as a Go Show. If the passenger is holding a valid ticket with the correct flight number, date, and status of OK, this is a No Rec. In either situation, a standard check-in format attempts to sell a seat and verify in one entry. If a seat is not available on the flight, the passenger is placed on the Standby list; both use the same standby indicator. Example: Go Show Passenger Step Action

1 Check in using the following entry: ENTRY: 4A107GCM-DOTY/J$Y-F#BNBC | | | | | Class of service with -F | | (standby indicator) | Name Off point


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Step Action Response: 0245Y MIA 21OCT CZ6CYX TOTAL BAGS ADDED: 0000 TOTAL BAGS DELETED: 0000 SEAT DST NAME REMARKS/BAGTAGS CONX TO ---- --- ---- ---------------------- ----------- 01-D NAS DOTY/J NO BAGS CHECKED ** BAGGAGE PROCESSING COMPLETED **

2 The PNR is automatically created. Display the PNR: ENTRY: *245/21OCTMIA-DOTY Response: YY- CZ6CYX 1.1 DOTY/J*ADT 1 YY 245Y 21OCT TU MIAGCM HK1 845P 910P/O P- 1.MI1305 999-9999/B T- 1.T/KX TKG FAX-NOT PRICED FARE TYPE EX

Example: No Rec Passenger Step Action

1 ENTRY: 4A103-WILLIAMS/L$05D#BNBC Response: NO NAMES - WILLIAMS/L

2 Verify passenger has correct ticket and the correct

information has been entered. If all is correct with continuation entry, proceed. ENTRY: 4AGCM$K-F | | | | | Standby indicator | Class of service on ticket Off point


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The system creates the PNR and continues to the baggage record. A seat is assigned if available; if not, the passenger is added to the standby list. Response: PAX ITIN: MSG --> CONFIRM FINAL DEST / CHECK DOCS YY 103 MIAGCM 21OCT -------------------------------------------------------- BAGTAG ITIN 1 OF 1: 1. YY 107 MIAGCM 21OCT 1. WILLIAMS/L --> ENT: NBC

3 If checking bags, be sure to confirm baggage information is correct. ENTRY: $$

Seat Map Full When a flight is overbooked and the seat map does not have a seat available to assign; the passenger must be advised and instructed to proceed to the gate where a boarding pass is issued once the no-show seats are identified. To list the passengers in the proper sequence on the Gate Standby List, a continuation entry is used. Step Action

1 Enter the initial entry to check in the passenger: INITIAL ENTRY: 4A103-WILLIAMSON/P$Y#BNBC Response: *** NO SMOKING MIANAS *** 251Y/A 12NOV 003-737 MIANAS AS120 AE120 N 01 *0-0 A B C D E F A B C D E F 01 H H H H H H 11 $ $ * W * R $ 02 * * R R R R 12 $ $ $ * $ $ 03 * * $ * $ $ 13 $ * * B B B


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Step Action 2 Advise the passenger boarding passes are issued at the gate.

Add passenger to the standby list with a continuation entry: ENTRY: 4A$-H Response: ** 1 WILLIAMSON/PAT V NAS Y 1 NS CONF FUZ8OD 2054 TOTAL BAGS ADDED: 0000 TOTAL BAGS DELETED: 0000 WILLIAMSON/PAT NO BAGS CHECKED ** BAGGAGE PROCESSING COMPLETED **

Non-Revenue Passengers - Positive Space

Reference: INFO NON REV

Positive Space Non-Revenue Passenger Check-In

Step Action

1 Check in a previously listed Positive Space Non-Revenue Passenger with 1 bag: ENTRY: 4A107-P/JARRETT/L$Y#BYY567789

2 Response: PAX ITIN: MSG --> CONFIRM FINAL DEST / CHECK DOCS YY 107 MIAGCM 21OCT -------------------------------------------------------- BAGTAG ITIN 1 OF 1: 1. YY 107 MIAGCM 21OCT 1. JARRETT/L --> ENT: YY 567789

3 Confirm: ENTRY: $$


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Listing and Checking In Non-Revenue Positive Space Passenger Step Action

1 List and verify a non-revenue positive space passenger on the day of flight: ENTRY: 4A239NAS-P/SCOTT/JOHN$Y1-N2C/850311#BYY123456 | | | | | | | | | | | | | Baggage info | | | | | Seniority date | | | | Pass classification | | | Class of service | | Name | Off point Flight number

2 Response: PAX ITIN: MSG --> CONFIRM FINAL DEST / CHECK DOCS YY 239 MIANAS 21OCT -------------------------------------------------------- BAGTAG ITIN 1 OF 1: 1. YY 239 MIANAS 21OCT 1. SCOTT/J --> ENT: YY 123456

3 Confirm: ENTRY: $$

Upgrade to First Class Standby If the passenger’s pass classification allows booking positive space in coach and list for first class, use the following continuation entry after checking him in: ENTRY: 4V*1$F-N4/850311 | Pass classification


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Non-Revenue - Space Available

Many carriers require Non-Revenue passenger to list prior to arriving at the airport, but occasions arise requiring the check-in agent to list these passengers. There are 2 different methods, manual sell or selling from availability. The function identifier to list a standby is 4W.

Manual Sell ENTRY: 4W 201 Y 10DEC MIA GCM SA1-SA3P / 990513 | | | | | | | | | | | | | | | | | Seniority date | | | | | | | Separator | | | | | | Action code and number in party | | | | | Off point | | | | Board point | | | Date | | Class of service | Flight number Function identifier Step Action

1 ENTRY: 4W201Y10DECMIAGCMSA1-SA3P/990513 Response: COMPLETE PNR THEN TYPE E TO END PNR

2 Continuation entry for connecting segment or return flight:

ENTRY: 4W105Y10DECGCMCYBSA1

3 Enter name field. ENTRY: -S/Last Name/First Name

4 Enter received field. ENTRY: 6 RCVD FROM (optional by airline)


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5 End Transaction to complete. ENTRY: E

Sell From Availability

Step Action 1 Entry to list from availability.

ENTRY: 4W 01Y1* - PASS CLASS / SENIORITY DATE

2 Enter name field. ENTRY: -S/Last Name/First Name

3 Enter received field. ENTRY: 6 RCVD FROM (optional by airline)

4 End Transaction. ENTRY: E

NOTE: Worldspan places the pass class and seniority date in the first phone field and adds the ticketing field. Local procedure determines if SSR items are permitted.


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Non-Revenue Space Available (NRSA) Listing Day of Flight Use the following steps to LIST and VERIFY a non-revenue space available passenger on the day of flight: ENTRY: 4A251/29DECMIANAS-S/JARRETT/L$F-N1F/850311#BNBC | | | Seniority date Pass classification Response: 2 JARRETT/L V NAS F 1 NS NRSA 1F 1914 TOTAL BAGS ADDED: 0000 TOTAL BAGS DELETED: 0000 JARRETT/L NO BAGS CHECKED ** BAGGAGE PROCESSING COMPLETED **

Retrieving Non-Revenue PNR Entry Explanation *DUBQ4V File Address *105/14FEBMIA-S/PATEL Flight/Date *-S/PATEL Dedicated set 4WL/P3 From standby list

ENTRY: *105/14FEBMIA-S/PATEL Response: KX- 4J7WY8 ¬ 1.S/1PATEL/KARIN*ADT¬ 1 KX 105Y 14FEB MO MIAGCM SA1 1115A 1235P/O¬ P- 1.MIA-990513/SA3P*N¬ T- 1.T/¬ TKG FAX-NOT PRICED FARE TYPE EX ¬ >


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Modifying Non-Revenue PNRs Permissible changes to the PNR include:

• Destination • Name • Canceling Flight Segment • Divide/Reduce

Permissible changes to the Waitlist include:

• Pass class • Seniority

Entry Explanation -1@S/SHAFFER/TOM/IRENE/KAREN Change spelling of [email protected]/CAROL Change first name. 4W@3-N6 New pass class 4W@3/870905 New seniority

Non-Revenue Verification Listed standby passengers must verify at the airport on the day of flight. Boarding passes are not issued to passengers on the standby list who have not been verified. ENTRY: 4V FLTNBR - LAST NAME # BAGGAGE INFO (spacing for clarity)


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Previously Listed Non-Revenue Step Action

1 Verify a previously listed non-revenue space available passenger: ENTRY: 4V304-JARRETT/L#BNBC

2 Confirm. ENTRY: $$ This marks the passenger as verified on the standby list by placing a V next to the name item.


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Retrieving the Standby List

To view the standby list: ENTRY: 4WL 107 / 05JAN MIA (not dedicated to the flight) | | | | | | | Departure airport | | Date in day month format | Flight number Function identifier Response: A PASSENGER PROCESSING LIST KX FLT 0107 05JAN MIA B C D E F G H I J K L NAME V B R DST SVC PTY STS TYPE CLS SENRTY TIME 1 PATEL/KAREN CYB F 1 NS NRSA 1B 871012 1215 2 ADAMS/SUSAN V B CYB Y 1 NS NRSA 1B 881015 1712 3 ANDERSON/ROBERT V M GCM Y 1 NS NRSA 2P 690101 1716 4 BARNES/CARLA V M GCM Y 1 NS NRSA 4P 761212 1807 5 BROWN/GARY V CYB Y 1 NS NRSA 4P 881212 1808 6 CLARK/LINDA V M GCM Y 1 NS NRSA 6P 770212 1808 M REMAINING 5 AVAILABLE F 0 Y119

Field Explanation A The first line of the display indicates the flight number, date,

and departure airport. B Passenger Name. C The V column indicates the passenger has arrived and

verified at the airport. A blank indicates the passenger is listed but not verified.

D The B column indicates a boarding pass has been issued for this passenger. A blank indicates no boarding pass has been issued.

E The R column can indicate a passenger has been moved to this flight from another; or a boarding pass was issued and removed. A blank indicates no action of this nature was taken.

F DST indicates the destination arrival code for this listing. G SVC is the class of service requested. The listing must be in

a prime class. H PTY indicates number in party.


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Field Explanation I TYPE indicates the type of standby that applies to the

passenger. J CLS indicates the pass classification. K SENRTY indicates passenger seniority where applicable. L TIME is a time stamp of the listing was created. In instances

where seniority does not apply, the time stamp determines the boarding order.

M The last line of the display is a counter listing verified standbys and list the available seat counts.


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Clearing the Waitlist

Airlines often require passengers to check-in a minimum of 15 minutes prior to departure for domestic and 60 minutes prior to departure for international. If confirmed passengers have not verified by the cut off time, seat assignments are released and the seat map is cleared. This is a 2-step process; the first step releases the reserved seats (R on the seat map) and the second step releases the advanced check-in seats (* on the seat map). Once seats are released, clearing the standby list can begin. Clearing the list issues the standby passenger a boarding pass. Entry Explanation 4XALL Cancel all R seats on the seat map4X444-EARLY Cancel all * seats on the seat map 4XALL/F Cancel all R seats in F class 4X444-EARLY/F Cancel all * seats in F class

Six hours prior to departure, CRTs can be dedicated to the flight. More than one location can work the standby list and agents can clear specific standbys or groups of standbys in increments of 5 or ALL (20 maximum). CRTs clearing the list must first be dedicated to the flight, and then dedicated to the standby list. Step Action

1 Dedicate CRT to the flight. ENTRY: 4D114 Response: (optional CRC message) OK/YY114


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Step Action 2 Dedicate CRT to the waitlist.

ENTRY: 4WD114

3 ENTRY: 4WL Response: (Standby list of those verified) PASSENGER PROCESSING LIST KX FLT 0107 05JAN MIA NAME V B R DST SVC PTY STS TYPE CLS SENRTY TIME 1 ADAMS/SUSAN V CYB Y 1 NS NRSA 1B 881015 1712 2 ANDERSON/ROBERT V GCM Y 1 NS NRSA 2P 690101 1716 3 BARNES/CARLA V GCM Y 1 NS NRSA 4P 761212 1807 4 BROWN/GARY V CYB Y 1 NS NRSA 4P 881212 1808 5 CLARK/LINDA V GCM Y 1 NS NRSA 6P 770212 1808 REMAINING 5 AVAILABLE F 0 Y119

Generic or specific seat assignment options can be used when issuing standby boarding passes. Entry Explanation 4A1//5 Clears name items 1-5; assigns default seating. 4A-ALL Clears first 20 name items; assigns default seating. 4A1$YW Clears first name item; requests coach, window seat. 4A2$15A Clears second name item; requests seat 15A. 4A3$YE Clears third name item; requests emergency exit. 4A4$YEW Clears first name; requests emergency exit window. 4A5//6$YAA Clears fifth and sixth name item, requests aisles across.

After a name(s) is cleared, the list is returned displaying the next passenger to be cleared. If a specific seat request cannot be satisfied, a seat map is displayed. The 4A entry assigns the seat, updates the seat map, PNR, SPIL, baggage match and issues a boarding pass.


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Bypass

References: HELP BYPASS HELP 4W*R

If a verified passenger fails to respond to the standby call, or refuses the seat, the agent enters 4W*B. This places an indicator in the R column of the list marking the standby item for later recall. The by-passed passenger remains on the 4WL list. However, you must retrieve the RECALL list to assign a seat. Entry Explanation 4W*B Next verified passenger 4W*B/5 Next 5 verified passengers

Recall To recall the bypassed standbys: Entry Explanation 4W*R Entire list. This list starts with the by-passed passengers

and includes the next verified in groups of 5. 4W*R-NAME/A For specific passenger. 4W*R-n Display list in groups of 5, specifying a starting

number. 4WL* Displays next names to be cleared.

Issue Open Seating When the seat map is full, but a visual check of the aircraft indicates open seats, the agent can issue OPEN boarding passes. ENTRY: 4A1//2$YOPEN (issues 2 open seats) Marks the next two names on the list as receiving boarding passes.


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Cancel BPs If passenger does not board, it is necessary to update the standby list, which in turn updates the SPIL. The standby list item changes from a B to an X in the B column. Cancel BPs for Jones. ENTRY: 4X-JONES Response: OK 0105 11-D JONES

0105 is the flight number in this example. 11-D is the seat that was assigned. JONES is the passenger’s name.

Move Standby to a New List When there are standbys that were not boarded, the waitlist can be moved either individually or as a group to another flight. This must be done before closing the flight. Entry Explanation 4W/-N@107 Move all standbys to flight 107. 4W/-JONES@107 Move specific passenger to flight 107. 4W/6@107 Move specific name item to flight 107. 4W/ATL@107 Move all standbys using off point to flight

107. NOTE: If flight number is specified, Worldspan assumes the same cities. Include the date only if it is different, for example, waitlist is moved to tomorrow’s flight. Include the board and off points only if they are different.


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Close the Waitlist Closing the waitlist is reflected on the Flight Status Report. Step Action

1 Upon completion of the waitlist process, you must CLOSE the standby list. ENTRY: 4WL <cr> CLOSE

2 Undedicate CRT from waitlist. ENTRY: 4WU Response: OK

3 When applicable, undedicate to flight.

ENTRY: 4U

Changes to the Waitlist After Close A Supervisor (SU) duty code is required to change the waitlist after it has been closed. Step Action

1 Dedicate the CRT to the flight. ENTRY: 4WD123

2 Reopen waitlist ENTRY: 4WL <cr> REOPEN


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Step Action 3 Make necessary adjustments.

ENTRY: 4X-HAMILTON Response: OK 0107 15A HAMILTON

4 Close the waitlist

ENTRY: 4WL <cr> CLOSE

5 Undedicate the CRT ENTRY: 4WU

Documents

Standbygloballearningcenter.wspan.com/learningcenter/airline... · 2002. 11. 26. · Standby Airport Training Guide Page 4 1102 The system creates the PNR and continues to the baggage