Lesson: PNR Remarksgloballearningcenter.wspan.com/learningcenter/PDFs/Virtual Outlines... · Electronic Credit Card Processing (ECCP) is a program developed by ARC that electronically

Advanced PNR and Availability PNR Remarks

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Lesson: PNR Remarks

Total Time: Content: Question/answer:

60 minutes 45 minutes 15 minutes

Lesson Description: This lesson is designed to give you a comprehensive understanding of PNR remarks fields. The fields discussed include:

Form of payment (FOP) Special service request (SSR) Other service information (OSI) Seat and general facts (SFAX, GFAX) Endorsement remarks (ER) Inclusive tour code remarks (IT) Unique remarks (5.)

Itinerary/invoice and address field remarks are covered in the Itinerary/invoice lesson. Author: Allison Best SME: Erin Gamer Approved: Master PNR: HAYASHI/MASUMI/TATSUO Graphic: HAYASHI.JPG

Instructors’ Notes

End and clone the PNR and book flights from Seattle (SEA) to Tokyo (NRT). Request seats (4RA) and VGML (3SAVGML). Suggest Northwest Airlines. You will demonstrate GFAX, endorsement remarks, unique remarks and the API template with this PNR. Always cancel flights after class for all training PNRs!!!


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PowerPoint - 1

Welcome

to PNR Remarks

PowerPoint – 2 & 3

Objectives

At the end of this lesson, you will be able to • Explain the Form of Payment field. • Obtain credit card authorization codes and address verification. • Explain OSI messaging. • Use Special Service Remarks. • Transmit passport and passenger contact information to the airline. • Create endorsement remarks manually and using endorsement

restriction codes. • Enter and display unique remarks. • Enter IT Tour codes.


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PowerPoint – 4 & 5

Agenda

• Review form of payment entries and credit card functionality • Review the purpose of OSI and SSR messaging • Explain message identifiers for OSI and SSR messages • Explain the API template for passenger contact and passport information • Review the purpose of endorsement remarks, and discuss system

endorsements vs. manual endorsements • Explain unique remarks fields • Review inclusive tour remarks

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Description Sample Entry EZ ticketing option (Passenger 1, name field 3)

EZ#N3.1#$CK

Document Instruction (Passenger 2, name field 1)

4-DI#N1.2#$CCCA54319876030268000900

Form of Payment field (All passengers)

5$CCAX373211199955578N0501*SOF


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Our first subject is the form of payment field. A Form of Payment (FOP) is mandatory for automated ticket issues, and can be used in three ways:

1. In the ticketing entry (EZ) 2. In the PNR as a Document Instruction (4-DI) 3. In the PNR Form of Payment field as a remark (5$)

The FOP specified in an EZ ticketing entry always overrides an FOP stored in the PNR. An FOP stored as a Document Instruction (4-DI) overrides an FOP stored in the Form of Payment field (5$). To split the FOP for a ticket, it is necessary to issue an MCO for partial payment, and subsequently issue the ticket using the MCO as a partial exchange. Information for this process can be found in INFO AUTOMCOQA. Let’s discuss credit card form of payment.

Application Sharing

1. Access HELP CC CODES. Move down to familiarize them with the symbols.

HELP CC CODES MD


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> CREDIT CARD CODES HELP CC CODES * APPROVAL RECEIVED FROM AUTOMATIC CREDIT CARD AUTHORIZATION PROCESS. @ CREDIT CARD ADDRESS VERIFICATION AVAILABLE. AA AMERICAN AIRLINES AB AUSTRALIAN BANKCARD AQ ALOHA AIRLINES AS ALASKA AIRLINES AU CARTE AURORE @*AX AMERICAN EXPRESS/OPTIMA BC BANK CARD JAPAN *BF BLEU BANQUE FRANCAISES BH BANK OF HAWAII)>


Credit card functionality includes:

• Form of payment • Automatic and manual approval codes • Address verification • Charge reversal for the TWA Getaway Card.

Credit card companies that provide automatic authorization at the time of ticketing, are listed in HELP CC CODES with an asterisk (*). Approval codes for these credit cards are received through a direct link with the authorization center at the time of ticketing, and do not require a manual approval entry. Credit card companies participating in address verification are identified in HELP CC CODES with the change symbol @. 2. Access INFO CC ERR.

INFO CC ERR


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> CREDIT CARD AUTHORIZATION ERROR RESPONSES INFO FOPERR INFO CCERR *ACCT NOT IN FILE* THE ACCOUNT NUMBER IS NOT ON A NEGATIVE OR SEMI- POSITIVE LIST AND CANNOT BE VERIFIED OR AUTHORIZED. CREDIT CARD LINK DOWN PLZ CALL LOCAL XX NBR.SEE-G/SPL/REF/XX THE LINK BETWEEN WORLDSPAN AND THE CREDIT CARD COMPANY IS DOWN. DO NOT HONOR THE CREDIT CARD ACCOUNT NUMBER IS ON A NEGATIVE LIST AND MAY NOT BE ACCEPTED. * EXPIRED CARD *)>


When a card is denied, an advisory message is received, and the ticketing transaction is not processed. Error responses and advisories are listed in INFO CCERR. This page also lists advisories received when an invalid credit card number is detected in a form of payment entry (5$). The system edits the actual account number, and returns **INVALID ACCT NUMBER** if it has been typed incorrectly. If the credit card link is down, or the credit card company requires a call to grant approval, it is necessary to call the 800 number for manual authorization. The 800 numbers are found in INFO CC PHONE. {Show them INFO CC PHONE if desired} Electronic Credit Card Processing (ECCP) is a program developed by ARC that electronically transmits credit card sales to the credit card contractors daily, rather than on receipt and processing of the actual credit sales transaction. For details regarding ECCP, see the EZ Documentation topic of Mastering Documentation. Let’s take a look at credit card address verification.


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3. Access HELP CK.

HELP CK/ > MANUAL APPROVAL CODE HELP CK/ ADDRESS VERIFICATION HELP CK/ADDR CHECK CREDIT CARD VALIDITY HELP CD/ REVERSE CHARGE-TWA GETAWAY CARD HELP CKR/ REQUEST APPROVAL CODE UNITED STATES AGENCIES WITH EXP.DATE CK/AX373245677899100N0201/262/1234567 7 DIGIT IATA INTERNATIONAL AGENCIES - INCLUDE ISO CODE WITH EXP.DATE CK/AX373245677899100P0201/GB/262/12345 ADDRESS VERIFICATION *ONLY*)>


The basic authorization entry requires only the card number, expiration date, amount and your agency IATA as the first example illustrates. This requests authorization for a charge of $262.00. 4. Move down to examples for credit card address verification.

MD WITH EXP.DATE CK/AX3732456778899100P0201/201 TENTH ST/ 30329/0/1234567 CREDIT APPROVAL *AND* ADDRESS VERIFICATION WITH EXP.DATE CK/AX3732456778899100N0201/201 TENTH ST/ 30329/325/1234567 VALID CREDIT CARD NUMBER- STANDARD CD/VI40055555010101


Credit card address verification is a pre-ticketing tool to help reduce fraudulent mail and phone order sales. The entry to obtain a manual approval code and verify the cardholder’s address can be combined as


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these examples show. It is necessary to call for approval codes for airline credit cards. The system verifies only the digital sequence numbers on these cards and responds with an asterisk * if the sequence is correct. This is not an approval.

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M Manually entered approval code (blank) Automatic approval via direct link

FOP CCAX 3714 496353 98431N1202*XE*SOF M12345


The example here of the FOP field from a document history display shows a manual (M) approval code of 12345. Approval code source indicators print on the ticket, in document history, and in the secondary DDL and DDP. If no indicator is shown, the approval was obtained automatically at the time of ticketing through the direct link we discussed earlier. The index of reference pages for credit card topics can be found in HELP CC and INFO CC. Let’s continue now with OSI messaging.

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Description Sample Entry General information – prepaid to follow

3OSI AC PTA TO FLW


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To complete a party of 2 with Wilson

3OSI CO TCP2 WITH WILSON

Phone contact (for OAL and downline carriers)

3OSI YY CTCB NYC 212 965 4351 X432


OSI (Other Service Information) messages provide a method of storing and transmitting service information to airlines. No action is required by the airline when an OSI is received. OSI messages are stored in the General Facts field (GFAX) area of the PNR. In the examples shown on this chart, spacing is optional after 3OSI. Airline codes are used when the message pertains to a specific carrier. YY can be used as the airline code when a message is sent to all airlines on the PNR. Following the airline code, a message identifier code (TCP, CTCB) alerts the airline to the nature of the information in the message. The maximum number of characters (including spaces) sent in an OSI message is 63. Only alpha or numeric characters should be used to ensure the message can be read by all airlines.


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Phone contact information in the first two phone fields is automatically shipped via OSI to non-host airlines when they are the boarding point carrier. Host airlines are able to view the phone field, and special messaging is not required. All other non-host (OAL) downline carriers in the PNR should be advised via a manual OSI of passenger contact numbers. Country codes are recommended for international phone numbers. For contact information and other message identifier codes, and for additional OSI entry examples, see HELP 3OSI {show them this if desired}. Now let’s look at special service request (SSR) messaging.

Application Sharing

1. Access the PNR for Hayashi.

*-HAYASHI 1P- 748L8Z 1.2HAYASHI/MASUMI/TATSUO*2ADT 1 NW 7M 28MAY TU SEANRT HK2 230P 445P#1/O M SR E 2 NW 8M 15JUN SA NRTSEA HK2 350P 840A/O M SR E P- 1.PQ2 770 555-1234-T/WORLDSPAN TRAVEL/MELINDA T- 1.TAW/00/26JUL A-CM5*$C50.00 TKG FAX-AUTO PRICED FARE TYPE EX FQ- 4PQ FARE QUOTED 26JUL BY AGT-AA/PQ2 ADT SEA NW TYO 360.00NW SEA 410.00NUC770.00END ROE1.00NW XT25.60US3.00XA16.39SW3.00XF SEA3 BF-770.00 TX-58.99 TTL-828.99 MKXAB3M*MKWAB3M )>


Special Service Requests (SSR) provide a method to request special items or services for a passenger. It requires immediate action and/or a reply from the receiving airline.


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SSR messaging can be viewed in the PNR in GFAX or SFAX form. GFAX, or general facts, appear in the PNR field identified by: G- SFAX, or seat facts, are suppressed from view and can be displayed using the entry: *S To display all seat and general facts, use the entry: *SG 2. Display the seat and general facts area of the PNR.

*SG G- 1.SSRSEATNWNN1SEANRT0007Y28MAY RS NS HAYASHI/MASUMI 2.SSRSEATNWNN1SEANRT0007Y28MAY RS NS HAYASHI/TATSUO 3.SSRSEATNWNN1NRTSEA0008Y15JUN RS NS HAYASHI/MASUMI 4.SSRSEATNWNN1NRTSEA0008Y15JUN RS NS HAYASHI/TATSUO 5.SSRVGMLNWHK1SEANRT0007M28MAY-HAYASHI/MASUMI 6.SSRVGMLNWHK1SEANRT0007M28MAY-HAYASHI/TATSUO 7.SSRVGMLNWHK1NRTSEA0008M15JUN-HAYASHI/MASUMI 8.SSRVGMLNWHK1NRTSEA0008M15JUN-HAYASHI/TATSUO 9.OSI NW TCP2 WITH MATSUDA >


This PNR contains Special Service Requests for vegetarian meals, and SEAT responses from Northwest Airlines. Display explanation

G- 1.SSRSEATNWNN1SEANRT0007Y28MAY RS NS HAYASHI/MASUMI

SFAX item number. The message identifier code is SEAT. These items show a “need need” (NN) status. Northwest has not published a seat map for these flights yet.


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5.SSRVGMLNWHK1SEANRT0007M28MAY-HAYASHI/MASUMI

GFAX item number, field identifier (SSR), and message identifier code (VGML). Northwest Airline’s code followed by HK confirmed action advice code. City pairs, flight number, class of service and date identify the flight. Passenger name

9.OSI NW TCP2 WITH MATSUDA

This OSI message was manually added to the PNR to alert Northwest that the Hayashi party is traveling with the Matsuda party.

When you are working with a PNR on queue, the SFAX are not suppressed and appear with GFAX items in the GFAX field. Indexes for reference pages about SSR messaging can be found in HELP and INFO SSR. Let’s talk more about SSR message identifier codes. 3. Access HELP SSR.

HELP SSR > SSR / GFAX INDEX HELP SSR CHANGE / CANCEL /DELETE SSR/OSI >HELP 3@( CHANGE / CANCEL SSR STATUS CODE >HELP 3.( CHANGE SEGMENT STATUS OF AN AIR SEGMENT >HELP CSS( CODES MEAL >HELP SSRMEAL( MISCELLANEOUS >HELP SSRMISC( WHEELCHAIR >HELP SSRCHAIR( CREATE MANUAL SEGMENT/NAME SELECT >HELP 3SSR( DISPLAY SSR GROUPING CODES >HELP 3SSG*( FREQUENT FLYER - ENTRIES >HELP FQTV( FREQUENT TRAVELER UPGRADE ENTRIES >HELP FQTU( PASSENGER CONTACT INFORMATION >HELP PCTC( PASSPORT >HELP PSPT()>


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Each special service request must include a four-letter SSR message identifier code. Listings with definitions are available in the following HELP pages:

• Meal codes HELP SSRMEAL • Wheelchair codes HELP SSRCHAIR • Miscellaneous codes HELP SSRMISC

4. Tab to help SSRCHAIR and go to line 8.

HELP SSRCHAIR G/L8

008 ---- ----------- --------------- 009 WCHR NEEDS HELP FOR LONG DISTANCE ALL AIRLINES 010 CAN ASCEND/DESCEND STAIRS 011 WCHS NEEDS HELP FOR LONG DISTANCE ALL AIRLINES 012 CANNOT ASCEND/DESCEND STAIRS 013 WCHC PASSENGER COMPLETELY IMMOBILE ALL AIRLINES 014 NEEDS HELP TO/FROM SEAT 015 WCBD BATTERY OPERATED/ DRY PACK ALL U.S. AIRLINES 016 KLM 017 018 WCBW BATTERY OPERATED/ WET PACK ALL U.S. AIRLINES 019 KLM 020 021 WCMP MANUALLY POWERED ALL U.S. AIRLINES 022)>


Wheelchair codes, particularly for domestic U.S. flights, are very specific according to the type of chair used. 6 codes plus a 7th for battery on board are listed here. These codes help ensure your passengers’ needs are met at the airport when the chair or battery requires special handling or when your passenger needs assistance on board with an aisle chair. Let’s look at the page for miscellaneous codes.


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5. Access HELP SSRMISC. Move down to view this list.

HELP SSRMISC MD, ETC.

> SSR - MISC CODES HELP SSRMISC MISC CODES * INDICATES FREE FORM REMARKS ARE NOT VALID. / INDICATES FREE FORM IS MANDATORY. NOTE - ALTHOUGH A CODE MAY INDICATE VALID FOR *ALL AIRLINES* THE CODE MAY NOT APPLY TO ALL FLIGHTS. CODE DESCRIPTION VALID EXCEPT ---- ----------- ----- ------ ARMD / ARMED GUARD/OFFICER NW AVIH / ANIMAL IN CARGO ALL AIRLINES BIKE BICYCLE ALL AIRLINES BLND BLIND-SPECIFY IF WITH DOG ALL AIRLINES BSCT * BASSINET ALL AIRLINES)>


Take note on these lists exactly which airlines accept the code. Notice there is an “except for” column. Another entry, 3SSG*, accesses the reference page for SSR code groupings. An SSR code group identifies related service codes to help you find the appropriate code. 6. Access 3SSG* and move down to show the groups.

3SSG* MD


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3SSG* GROUP ENTRY GROUPING OF SSR CODES --------------------------------------------------------------- >*G#ASST( BLND DEAF EMER FRST LANG MAAS MEDA STCR UMNR WCBD WCBW WCHC WCHR WCHS WCMP WCOB >*G#FQTV( FQTR FQTV FRAG FRAV >*G#GRPS( GPST GRPF GRPS >*G#KIDS( BSCT FMLY TEEN UMNR >*G#MEAL( AVML BBML BLML CHML CKML DBML FPML GFML HFML HNML KBML KCML KFML KSML KVML LCML LFML LPML LSML MOML NLML OBML ORML PRML RFML RVML SAML SFML SHML SPML TDML VGML VLML )>


The following group types are available:

• MEAL • ASST • FQTV • GRPS • KIDS • SEAT • TKTG • WCHR • XBAG

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• Frequent traveler INFO FQTV • Passenger contact and INFO PCTC -or- INFO PSPT

Passport information • Record locator INFO SSR RLOC • Transmit ticket numbers INFO TKNM

(manually ticketed) • Unaccompanied minor INFO UMNR


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Additional INFO pages are available for these special service request items. Let’s talk about passenger contact and passport information.

Application Sharing

1. Redisplay the Hayashi PNR, cancel and rebook segment two for 16 June.

*R X2#0/16JUN

SEGMENT 02 - CHECK REACCOM SSRS 1 NW 7M 28MAY TU SEANRT HK2 230P 445P#1/O M SR E 2 NW 8M 16JUN SU NRTSEA SS2 350P 840A/O M E >


The system alerts you to check the special service requests for segment two. For now, let’s end and redisplay the record to talk about passenger contact information and the API template. 2. End and redisplay the record. Point out the system prompt regarding passenger contact information. ER the record again.

ER


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SEGMENT 02 - CHECK REACCOM SSRS 1 NW 7M 28MAY TU SEANRT HK2 230P 445P#1/O M SR E 2 NW 8M 16JUN SU NRTSEA SS2 350P 840A/O M E >ER CHECK FOR PASSPORT INFORMATION CHECK FOR CONTACT INFORMATION >

ER

1P- 748L8Z 1.2HAYASHI/MASUMI/TATSUO*2ADT 1 NW 7M 28MAY TU SEANRT HK2 230P 445P#1/O M SR E 2 NW 8M 16JUN SU NRTSEA HK2 350P 840A/O M E P- 1.PQ2 770 555-1234-T/WORLDSPAN TRAVEL/MELINDA T- 1.TAW/00/26JUL A-CM5*$C50.00 TKG FAX-AWAITING REPRICING FARE TYPE EX FQ- 4PQ FARE QUOTED 26JUL BY AGT-AA/PQ2 ADT SEA NW TYO 360.00NW SEA 410.00NUC770.00END ROE1.00NW XT25.60US3.00XA16.39SW3.00XF SEA3 BF-770.00 TX-58.99 TTL-828.99 MKXAB3M*MKWAB3M )>


Passenger contact information is mandatory for all U.S. citizens arriving into or leaving from the United States on an international flight. The advisories to check for both passport and contact information are given when end transaction is performed on a domestic to international PNR. The SSR message identifier code PCTC is used to send contact information to the airline. This can be done through a template called Additional Passport Information (API) template. Let’s take a look.


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3. Display the API verification template.

*API ******************* A P I VERIFICATION ******************** 748L8Z HAYASHI/MASUMI TO BYPASS THIS PASSENGER ------ TRANSMIT HERE >*API-B( --------------------------------------------------------------- >*API-1.1 PAX NAME(HAYASHI/MASUMI ) BIRTHDAY(DDMMMYY) NATIONALITY( ) GENDER( ) PASSPORT NUMBER( ) REFUSED(N) CONTACT CNTRY/PHONE( ) CONTACT NAME( ) REPEAT CONTACT FOR NEXT PAX (N) PLEASE COMPLETE/CORRECT DATA AND TRANSMIT >


The passenger name is automatically displayed in the template. All fields in the template are optional. If the passenger does not provide a contact phone or name, the field for REFUSED should be changed to Y. If the passenger provides the information, leave the field as N, and fill in the contact information. As with all templates in Worldspan, use your tab key to access fields and do not work in insert mode. 4. Fill in the templates as demonstrated below. Select (Y)es for repeat contact information for second passenger, Tatsuo. You must fill in a birth date and gender for Tatsuo as well.


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>*API ******************* A P I VERIFICATION ******************** 748L8Z HAYASHI/MASUMI TO BYPASS THIS PASSENGER ------ TRANSMIT HERE >*API-B( --------------------------------------------------------------- >*API-1.1 PAX NAME(HAYASHI/MASUMI ) BIRTHDAY(19AUG55) NATIONALITY(US) GENDER(F ) PASSPORT NUMBER(1234567890 ) REFUSED(N) CONTACT CNTRY/PHONE(US 415-555-1234 ) CONTACT NAME(TAKEO HAYASHI ) REPEAT CONTACT FOR NEXT PAX (Y PLEASE COMPLETE/CORRECT DATA AND TRANSMIT

******************* A P I VERIFICATION ******************** 748L8Z HAYASHI/TATSUO TO BYPASS THIS PASSENGER ------ TRANSMIT HERE >*API-B( --------------------------------------------------------------- >*API-1.2 PAX NAME(HAYASHI/TATSUO ) BIRTHDAY(20SEP57) NATIONALITY(US) GENDER(M ) PASSPORT NUMBER(0987654321 ) REFUSED(N) CONTACT CNTRY/PHONE(US 415-555-1234 ) CONTACT NAME(TAKEO HAYASHI ) REPEAT CONTACT FOR NEXT PAX (N) PLEASE COMPLETE/CORRECT DATA AND TRANSMIT > *API PROCESS COMPLETE/END TRANSACT TO FINALIZE

5. End and redisplay the record after both templates are finished and display GFAX.

ER (MAY HAVE TO DO THIS TWICE) *G

G- 3.SSRVGMLNWHK1SEANRT0007M28MAY-HAYASHI/MASUMI 4.SSRVGMLNWHK1SEANRT0007M28MAY-HAYASHI/TATSUO 5.OSI NW TCP2 WITH MATSUDA 6.SSRVGMLNWHK1NRTSEA0008M16JUN-HAYASHI/MASUMI 7.SSRVGMLNWHK1NRTSEA0008M16JUN-HAYASHI/TATSUO 8.SSRPSPTYYHK1/1234567890/US/19AUG55/F-HAYASHI/MASUMI 9.SSRPCTCYYHK/TAKEO HAYASHI/US 415 555 1234-HAYASHI/MASUMI 10.SSRPSPTYYHK1/0987654321/US/20SEP57/M-HAYASHI/TATSUO >


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Use end transaction after templates for all passengers are complete. The template creates SSR items for both passport (PSPT) and contact (PCTC) information. Passport number, date of birth and gender are entered. Contact information can be for family or emergency contacts at the origin or destination points. Example entries for passport and passenger contact information can be found in HELP PSPT, and HELP PCTC. Detailed information about the API template can be found in INFO *API. Our next subject is Endorsement Remarks. 6. Display the ticket record for the Hayashi PNR.

4* 4P* PNR PRICED ON 26JUL FOR TKTG ON 26JUL * VARYING REF/CHG PNLTYS APPLY-SEE FARE RULES * TRIP VALUE DATA EXISTS SALE INDICATOR- SITI ADT 02 TTL-USD 828.99 BF-USD 770.00 TX1- 47.99XT TX2- 5.00YC TX3- 6.00XY SEA NW 7 M 28MAY 230P OK MKXAB3M 28MAY28MAY 2PC O NRT NW 8 M 15JUN 350P OK MKWAB3M 15JUN15JUN 2PC SEA SEA NW TYO 360.00NW SEA 410.00 NUC770.00END ROE1.00NW XT 25.60US3.00XA16.39SW3.00XF SEA3 >


Endorsement remarks print data such as penalties, restrictions, or certificate numbers in the endorsement box of the ticket. ATB ticket stock prints one line of data with up to 58 characters. TAT stock prints 2 lines with 29 characters each.


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System endorsements are found in the ticket record of autopriced PNRs, and print on the ticket. This is also true when the PNR is priced with an agent assist pricing entry, unless the no-rule (#NR) override is used. System endorsements also do not print when the PNR is manually priced, or for unpublished or SecuRate fares and for custom discounted pricing. Endorsements should be manually added for these cases. The hierarchy for printed endorsements on a ticket is:

1. System generated pricing remarks 2. Expanded endorsements when the validating carrier ticket

override (ERTK-) function is used 3. Endorsement codes from the endorsement table 4. Other manually supplied endorsements

The system will insert and print a slash as the separator when linking endorsement data. It is important to remember the hierarchy and space limitation of the endorsement box on the ticket. We’ll discuss manual endorsements and endorsement codes in this lesson. The validating carrier override endorsement remarks field (ERTK-) is covered in Session Two – EZ Documentation.

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Description Sample Entry Drivestream entry EZ#ER VALID ON DL ONLY

Document Instruction 4-DI#ER NON REFUNDABLE

Endorsement Remark field 5-ER $75 PENALTY FOR CHANGES


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Manual endorsement remarks are added with the #ER ticketing option in the EZ drivestream, stored in the PNR in document instructions, or stored in the endorsement remarks field. The #ER ticketing option overrides all endorsement remarks stored in the PNR, except system generated endorsements. System endorsements always take precedence over manual endorsements.

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Code Example Entry Remark 00- 5-ER00-@$150 A-ER$150 PENALTY FOR CHANGES

CE- 5-ERCE-123456789 A-ERCE-123456789

NP- 5-ERNP- A-ERNON-REFNDABLE/PNLTY FOR CHNGS

AC- 5-ERAC-@18643 A-ERAUTH CODE 18643


Endorsement codes can be used to enter standard remarks in the endorsement remarks field of the PNR. The codes consist of two letters followed by a dash. The dash is mandatory with the majority of the codes. Certain codes are programmed to accept variable data, such as the example for the code 00- and AC- in this chart. These codes use the change symbol (@) followed by the variable data in the entry.


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The example shown for certificate number (CE-) should always contain the certificate number following the dash. This code does not print “certificate number” in the endorsement box due to space considerations. Let’s look at the system list of codes in HELP ENDC.

Application Sharing

1. Access HELP ENDC. Move down to show entire list.

HELP ENDC MD

> ENDORSEMENT RESTRICTION CODES HELP ENDC THE INSERT CAPABILITY CAN BE USED IN AN ENDORSEMENT WHERE THE CHANGE SYMBOL /@/ APPEARS. THE DASH IS NOT REQUIRED FOLLOWING THE NUMERIC CODES00/25/50/75 ENTRY WITH ONE CODE 5-ERAC- ENTRY WITH 2 CODES 5-ERNR-*CP- ENTRY WITH INSERT 5-ERVO-@DL CODE ENDORSEMENT 00- @ PENALTY FOR CHANGES 25- $25.00 PENALTY FOR CHANGES 50- $50.00 PENALTY FOR CHANGES 75- $75.00 PENALTY FOR CHANGES)>


Let’s practice the entries for two codes and one with insert capability. 2. Redisplay the Hayashi PNR and insert an endorsement remark using two codes, NR- and CP-. Redisplay the record again.

*R 5-ERNR-*CP-

*R


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1P- 25NMDR 1.2HAYASHI/MASUMI/TATSUO*2ADT 1 NW 7M 26MAY SU SEANRT HK2 230P 445P#1/O M SR E 2 NW 8M 16JUN SU NRTSEA HK2 350P 840A/O M E P- 1.PQ2 770 555-1234-T/WORLDSPAN TRAVEL/MELINDA T- 1.TAW/00/24JUL A-CM5*$C50.00 A-ERNON-REFUNDABLE*CHNG OF RSVN SUBJECT TO PNLTY TKG FAX-AWAITING REPRICING FARE TYPE EX FQ- 4PQ FARE QUOTED 24JUL BY AGT-AA/PQ2 ADT SEA NW TYO 410.00NW SEA 410.00NUC820.00END ROE1.00NW XT25.60US3.00XA16.26SW3.00XF SEA3 )>

3. Delete this endorsement remark, and add the remark “VALID ON NORTHWEST ONLY”. Redisplay the record each time.

5@-ER *R

5-ERVO-@NW *R

1P- 25NMDR 1.2HAYASHI/MASUMI/TATSUO*2ADT 1 NW 7M 26MAY SU SEANRT HK2 230P 445P#1/O M SR E 2 NW 8M 16JUN SU NRTSEA HK2 350P 840A/O M E P- 1.PQ2 770 555-1234-T/WORLDSPAN TRAVEL/MELINDA T- 1.TAW/00/24JUL A-CM5*$C50.00 A-ERVALID ON NW ONLY TKG FAX-AWAITING REPRICING FARE TYPE EX FQ- 4PQ FARE QUOTED 24JUL BY AGT-AA/PQ2 ADT SEA NW TYO 410.00NW SEA 410.00NUC820.00END ROE1.00NW XT25.60US3.00XA16.26SW3.00XF SEA3 )>


To delete the endorsement remark field, use the entry 5@-ER. To change the remark, use 5@-ER followed by the new information.


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The airline code for Northwest Airlines was inserted into the remark using the change symbol @. Insert capability does not apply to all endorsement codes. Keep in mind that the endorsement remarks field is free form, so if you use these codes, you want to make sure you redisplay the record and that the remark reads the way you intended! Next we’ll talk about Unique Remarks.

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Description Sample Entry 5.Z Historical remark 5.Z ADVD PSGR VISA REQUIRED

Multiple remarks – single entry – name associated (N1.1 and N2.1)

5.SN1.1 PREFERS WINDOW#5.SN2.1 PREFERS SEAT FORWARD

Delete unique remark – 5.S item 1

5.S1@

Change unique remark – 5.C item 3

5.C3@ PREFERS MID SIZE CAR

Insert unique remark – insert after 5.C item 2

5.C2/CAR CXL NBR 4578A


Unique remarks are designed to allow flexibility in organizing the information stored in a PNR. Typically they are used to record passenger preferences, corporate policies or to document advisories given to passengers. Common examples are smoking or non-smoking, and company policy limitations for first class travel.


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The alphabet is used to help categorize the remarks, which are agency defined. Example categories include 5.C, which can be used for car preferences or policies, or 5.H, for hotels. Only the 5.Z unique remark is stored in PNR history. 5.Z items added to a retrieved PNR are recorded as AZ historical items. Changes and deletions to a 5.Z remark are recorded as XZ historical items. It is important to note that 5.Z items added at the time a PNR is created, before the initial end transaction, are not stored in history unless they are later modified or deleted. Unique remarks can be associated to a name, but cannot be segment associated. Multiple remarks can be added using the end item (#) to combine entries. Unique remarks are suppressed in the PNR and can be displayed using *U.

Application Sharing

1. Display the unique remarks for the Hayashi PNR.

*U MC- 1.PREFERS AUTOMATIC MH- 1.PREFERS NON-SMOKING KING BED MZ- 1.ADVD PSGR NEED VISA FOR GOVT CONTRACT TVL AB/24JUL >


In this case we have a car remark stored under 5.C that they prefer an automatic transmission, and a hotel remark (5.H) for non-smoking king bed. The car and hotel remarks are often stored in your passenger’s level 3 World File, and are added when the World File copy entry is made. The 5.Z remark was added after the initial end transaction on the PNR, so it will go to history. Let’s practice adding some unique remarks.


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2. Add the historical remark: ADVISED FARE SUBJECT TO CHANGE UNTIL TICKETED and add your sine and the date.

5.Z ADVISED FARE SUBJECT TO CHANGE UNTIL TICKETED AB/24JUL 3. Combine two remarks for seat preferences (5.S) and use name association: Passenger 1.1 PREFERS WINDOW SEAT Passenger 2.1 PREFERS AISLE SEAT.

5.SN1.1PREFERS WINDOW SEAT#5.SN1.2PREFERS AISLE SEAT 4. Add a car remark (5.C): PASSENGER DECLINED

5.CPASSENGER DECLINED 5. Display unique remarks.

*U MC- 1.PREFERS AUTOMATIC 2.PASSENGER DECLINED MH- 1.PREFERS NON-SMOKING KING BED MS- 1.N1.1PREFERS WINDOW SEAT 2.N1.2PREFERS AISLE SEAT MZ- 1.ADVD PSGR NEED VISA FOR GOVT CONTRACT TVL AB/24JUL 2.ADVISED FARE SUBJECT TO CHANGE UNTIL TICKETED AB/24JUL >


Each remark appears in the category given in the entry. The historical remark has been given an agent sine and date that is strictly optional. 6. Display history with numbered credit lines.

*H#NUM


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1 R-1P P/ PRG DTE-16JUL02 TGA@PQ2 GS AA 1452Z/24JUL01 AZ ADVISED FARE SUBJECT TO CHANGE UNTIL TICKETED AB/24JUL 2 R-P/ -CR- TGA@PQ2/1P GS AA 24JUL01 2010Z 0F3815 *** AZ ADVD PSGR NEED VISA FOR GOVT CONTRACT TVL AB/24JUL 3 R-P/ -CR- TGA@PQ2/1P GS AA 24JUL01 1957Z 0F3815 *** AG SSRPSPTYYHK1/1234567890/US/19AUG55/F-HAYASHI/MASUMI AG SSRPCTCYYHK/TAKEO HAYASHI/US 415 222 3333-HAYASHI/MASUMI AG SSRPSPTYYHK1/0987654321/US/20SEP57/M-HAYASHI/TATSUO 4 R-P/ -CR- TGA@PQ2/1P GS AA 24JUL01 1509Z 0F3815 *** XS NW 8M 15JUN NRTSEA HK2 350P 840A E XG SSRSEATNWNN1NRTSEA0008Y15JUN RS NS HAYASHI/MASUMI )>


The history code AZ precedes the historical remarks entered in the PNR. The reference pages for unique remarks are found in HELP 5. and INFO 5. Next let’s look at Inclusive Tour (IT) codes.

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Description Sample Entry Drivestream entry EZ#ITSPA1234 PNR Document Instruction 4-DI#ITITSPA1234 PNR Pricing Instruction 4-PI#ITITSPA1234 PNR Remark 5-ITITSPA1234


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Inclusive tour codes, or IT numbers, are used to identify special negotiated or contracted fares for leisure tour groups. IT codes print on the ticket to distinguish the fare from normal published rates. These codes are generally provided by the airline. IT codes can be added to the PNR or included in the ticketing entry. It is no longer necessary for the IT code to appear in the ticket record before printing the ticket. The first example above, for drivestream entry, prints only the tour code SPA1234 in the tour code box. In order for the letters IT to print preceding the tour code, it is necessary to repeat IT in the entry as shown in the next three examples. Let’s use the drivestream entry and print tickets for the Masumi and Tatsuo.

Application Sharing

1. Issue a ticket with IT code SPA1234 for the Hayashi PNR.

EZ#ITITSPA1234 ITEM GROSS P S A/L TKT NBR COMM PSGR NAME INVOICE 878.99A E0129010130235 41.00 HAYASHI/TA 00000159 PNR >*M9YM4R( >


IT numbers print in the tour code box on the ticket. Let’s look at the agent coupon for Masumi.


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Follow Me URL: graphic of agent coupon for Masumi Hayashi


Notice also the endorsement remarks printed from the ticket record, followed be our manual endorsement “VALID ON NW ONLY”. Example entries for inclusive tour remarks are found in HELP #IT. Additional explanations for inclusive tour code remarks can be found in INFO #IT {show them if desired}. Let’s review what we’ve learned in this lesson.


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Summary review

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• A Form of Payment is mandatory for automated tickets and can be used:

In the EZ drivestream As a Document Instruction In the PNR Form of Payment field.

• For many card companies charge approvals are obtained automatically through direct links to authorization centers when ticketing entries are performed. Manual approvals and address verifications can be obtained prior to ticketing.

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• Tickets voided on the same day of issue, through the system with DDV

entries, or through the ETR, cancel any credit card charge for the ticket. Voids performed after the day of issue, but within the reporting period, will reverse charges. After the reporting period, a REN is required for refund.

• Other Service Information, or OSI messages are informational and require no action by the airline. OSI can be used for passenger contact information.


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• Special Service Request, or SSR messages provide a method to

request special items or services for a passenger, such as special meals and wheelchairs.

• Seat items (SFAX) are included in the GFAX area of the PNR. SFAX are suppressed from view unless working in queue. Two ways to display SFAX items are:

1. All SFAX items (*S) 2. With GFAX items (*SG)

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• System generated endorsement remarks print on a ticket and are found

in the ticket record for autopriced and agent assist priced itineraries. To override system endorsement remarks, use the No Rule (#NR) option in the pricing entry.

• Endorsement restriction codes can be used to create remarks. Variable

data is inserted with certain codes using the change symbol @.

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• Only 5.Z unique remarks are stored in PNR history. 5.Z items added at

the time a PNR is created, before the initial end transaction, are not stored in history unless they are later modified or deleted.

• Inclusive Tour (IT) codes print on the ticket in the tour code box. It is no

longer necessary for the IT code to appear in the ticket record before printing the ticket.


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Questions

Question/Answer

1.. What entry: Obtains an approval code for $500 Using VI111122222333333 Verifies the cardholder address as 201 TENTH ST, zip code 30329? For agency IATA 234567. a. CK/CCV111122222333333/201 TENTH ST/30329/500/1234567 b. CK/VI111122222333333/GB/500/1234567/201 TENTH ST/30329 c. CK/VI111122222333333P1104/201 TENTH ST/30329/500 /1234567 d. CK/VI111122222333333/201 TENTH ST/30329/0/1234567 Answer: c. 2. Which of the following entries provides passenger contact information to the airline? a. 3OSIPSPTXXHK1/1234567/US/19AUG49/M- 1.1 b. 3SSRPSPTYYHK/9876543/GB/19NOV61/CARLA FEINSTEIN c. 3SSRPCTCYYHK/DAVID JENNINGS/US 770 555 1234-1.1 d. 3OSIPCTCYYHK1//.REFUSED-1.1 Answer - c.


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3. System endorsements are found in the ticket record of autopriced PNRs. True or False?

Answer: True 4. Which of the following endorsement restriction codes inserts the endorsement remark, “VALID ON DL ONLY”? a. 5ERVO/@DL b. 5-ERVO-@DL c. 5-ERTK-@DL d. 5-ER75 Answer: b. 5. Which of the following unique remarks will appear in PNR history when added to a retrieved PNR? a. 5.SN1.1 PREFERS AISLE SEAT b. 5.C2CAR CXL NBR 4578A c. 5.Z ADVD PSGR VISA REQUIRED d. All of the above. Answer: c. 6. Which of the following entries ensures that the Inclusive Tour code will print on the ticket with the letters IT preceding it (tour code SPA1234)? a. EZ#ITSPA1234 b. 4-DI#ITSPA1234 c. 4-PI#ITSPA1234 d. 5-ITITSPA1234 Answer: d.


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Related Topics

Virtual e-Learning: Display PNR Session One – EZ Documentation

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Thank You

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Evaluation

Documents

Lesson: PNR Remarksgloballearningcenter.wspan.com/learningcenter/PDFs/Virtual Outlines... · Electronic Credit Card Processing (ECCP) is a program developed by ARC that electronically