Southwest Area

Critical Processes

Area Leadership MeetingJanuary 31, 2008

Southwest Area

Critical Processes What’s the underlying reason for standardizing

our critical processes?

Y = f(X) Our results are a function of our processes If your current results are below expectations,

standardize your processes .

Southwest Area

Lean

Eliminate waste and activities that do not add value.

Examples

•IE Program

•Elimination of weighing mail .

Lean & Standardization

Southwest AreaLean Six Sigma in the Southwest Area

Lean Is…

Different than“Process Management”

Corporate Expectations• Maintenance and OIE Improvement Projects • Use the LSS Methodology• Optimize equipment performance, eliminate defects, reduce variation• Take one hour off the 24 hour clock, finish DPS at 6am

Structured Area Implementation

District Executives Training• After the training…

Southwest Area

Lean Standardization

Eliminate waste and activities that do not add value.

Examples

•IE Program

•Elimination of weighing mail

Drives consistency.

Same thing, every day, every time.Critical processes are tasks that must be taken within an operation to obtain expected results .

Lean & Standardization

Southwest Area

Critical Processes Why Standardization?

Cause and effect .

Southwest Area

Critical Processes Why Standardization?

– Effectiveness– Getting things done

– Making the “Y”– Consistency– Process Improvement .

Southwest Area

Critical Processes How do you know that your District is

effective?– Speed of your message - top to bottom

Top Down

– Ability to recover from adversity– Consistent results

Southwest Area

Critical Processes How do you know when your District is

NOT effective? Inconsistent results / failure to obtain “Y”

– People Issues– Grievances– Inability to Achieve Clearance Times– Intra-Area / District Service

Southwest Area

Southwest Area

Top 11

Observations that suggest your District needs Critical Processes

Southwest Area

Need Critical Processes ??

11.When your printers run out of red ink before green ink …..

You need critical processes

Southwest Area

Need Critical Processes ??

10.When your age is higher than your 3 day score …..

You need critical processes

Southwest Area

Need Critical Processes ??

9. When your employees call in sick and get brought in on full day overtime in the same week …..

You need critical processes

Southwest Area

Need Critical Processes ??

8. When your accident repeaters show up as the opening of Wide World of Sports…..

You need critical processes

Southwest Area

Need Critical Processes ??

7. When your customers WTIL is longer than the President’s State of the Union speech…..

You need critical processes

Southwest Area

Need Critical Processes ??

6. When your Percent to Standard is higher than your IQ …..

You need critical processes

Southwest Area

Need Critical Processes ??

5. When your BPI productivity is lower than last year …..

You need critical processes

Southwest Area

Need Critical Processes ??

4. When your TANS manager refers to your extra trips as dispatches of value …..

You need critical processes

Southwest Area

Need Critical Processes ??

3. When your Overtime Desired List employees are making more than your direct reports …..

You need critical processes

Southwest Area

Need Critical Processes ??

2. When your last carrier back to the station brings donuts to share with the morning clerks…..

You need critical processes

Southwest Area

Need Critical Processes ??

And the number one sign

that your District needs

critical processes ….

Southwest Area

Need Critical Processes ??

1. When you visit the restroom and get sick before attending the area telecon. …..

You need critical processes

Southwest Area

Need critical processes?

YES!

Southwest Area

Management ContinuumInput Leadership

Throughput

Action

Output (Customer)

(Craft)

Front Line SupervisorAction / Traction

Closed System – Top Down .

Effectiveness Measurement

Southwest Area

Critical Processes Why Does Standardization Fail?

– No buy in– No discipline– No culture change– Not habit forming .

Southwest Area

Critical Processes How are you going to make it work?

– Commitment (top down)– Communication– Training / Understanding– Auditing / Tracking– Recognition

Southwest Area

Critical Processes will drive our

standardization efforts

Southwest Area

Roll Out Plan