Handover Process b/w Express and Ecommerce

Created on 21st March

SnapDeal 1 SnapDeal 2

Express Pickup Branch

Ecomm Pick up Branch

Express Pickup Branch

Express Origin HUB

Express Destination Branch

Ecomm Destination Branch

End Consumer 1 End Consumer 2

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Apr 21, 2023 Slide # 3

Step 1 : PDA goes to Ecommerce Customers like Snapdeal at predefined Cut-Off time.At the time of Pick up , he will sign Manifest document ( If Required, write PDA Code) and will bring 1 copy of manifest to Express Branch. (Sample Document attached, Last Slide)

Step 2 : Express Branch In-charge receives the Consignments from PDAs, and will create PDA wise CN(s) in TMS .CN to be created on “FSC Ecommerce (Pickup/RTO)” customer, And select pay basis as “FOC”

And subsequently Express Branch In-charge creates PRS in TMS for PDA payment.Express In charge handovers the Consignment to Ecomm Branch In-charge by creating DRS (for Vendor HANDOVER) . And will close the Pick up transaction.

Step 8 : In some cases pickup will be initiated by Ecomm Branch , in that case consignment will come directly to Ecomm Branches.

Apr 21, 2023 Slide # 4

Step 3 : Ecommerce Branch Incharge to measure Actual WT ,Length, Breath , Height of all Consignments. And creates AWB in EMS System.

Ecommerce Branch Incharge to segregate the consignments based on Destination locations ( For Eg Mumbai/Delhi / Bangalore / Thane / New Mumbai etc ). And will handover consignment back to Express Branch Incharge.

Express Branch Incharge will create CN(s) for “FSC Ecommerce Movement” and select Paybasis as TBB.

Step 4 : Express Branch Incharge to Handover consignments to Express HUB Incharge as per Standard Express practice.

Step 5 : Origin HUB will move the consignment to Express Destination Branch as per Standard Express Practice

Apr 21, 2023 Slide # 5

Step 6 : Express Branch Incharge to deliver Consignment to Ecommerce Branches.In case Express Branch and Ecommerce Branch is Co-located. Select “Delivery on Arrival” option while doing stock update.Or Receive the Consignment in Branch and Create “Handover” DRS for handover to Ecommerce Branch Incharge.

In case Express Branch and Ecommerce Branch is Physically apart.Delivery to Ecommerce Branch would be made as per Standard Express Practice via PDA agent.

Step 7 : Ecommerce Branch Incharge to make DRS in EMS System as per Delivery Route plan.

Step 9 : In this case Ecommerce Pickup branch would be responsible for delivering the consignment to End Consumer. Ecommerce Branch in-charge will make DRS and execute the delivery.

Apr 21, 2023 Slide # 6

RTO Handling Via Express BranchStep 10 : Ecommerce Branch Incharge will handover the RTO consignments to Express Branch Incharge. Along with RTO Printout.

Express Branch Incharge will make CN for “FSC Ecommerce Movement” and select paybsis as “TBB”

Step 11 : Move to Express HUB as per standard practice.

Step 12 : Express HUB to move consignment to Express Branch as per standard practice.

Step 13 : Express Branch to deliver Consignment to Ecommerce Branch and Collect the POD.

Step 14 : Ecommerce Branch Incharge to Segregate Consignments based on Return Locations and handover the consignment back to Express Branch Incharge.Express Branch Incharge to make CN for “FSC Ecommerce (Pickup/RTO)” and select paybasis as “FOC”

Apr 21, 2023 Slide # 7

RTO Handling Via Express BranchStep 15 : Express Branch Incharge to send PDA for Delivery , PDA will take acknowledgement on “Ecommerce RTO Printout” . Once RTO Printout copy is submitted back to Ecommerce Branch Incharge … he will give acknowledgement on Express POD.

Step 16 : This step will be used , if Ecommerce Business themselves delivers the consignment

Apr 21, 2023 Slide # 8

Sample Manifest Document

Thank You

Apr 21, 2023 Slide # 9