Social Media Savvy Cities Report

8/2/2019 Social Media Savvy Cities Report

1/25

Civic Engagement and

Local E-Government: SocialNetworking Comes of Age

University of Illinois at Chicago

College of Urban Planning and Public Affairs

Karen Mossberger, Ph.D., [email protected]

Department of Public Adminstration

Yonghong Wu, Ph.D., [email protected]

Department of Public Administration

This study examined features on local government websites

that could contribute to civic engagement, through 1)

information about government and community, and 2)

through interactive or participatory opportunities online. The

research is based on content analysis of government websites

in the 75 largest U.S. cities and 20 largest Illinois cities

between March and the beginning of May 2011. Cities were

ranked using a composite score with 94 criteria for council

manager governments, and 90 for governments without city

mangers. In an earlier 2009 study, cities were scored on 78

items if they had a city manager and on 74 otherwise. We

discuss the main results for the 2011 study (with cities ranked

on 90-94 measures), and then assess changes between 2009

and 2011. To accurately describe these changes over the two-

year period, we compare city scores and rankings only on the

original 74-78 criteria for 2009 and 2011. This comparison

demonstrates that there has been some change overall in the

two years, mostly because cities that were further behind

have moved up in the ranking. While social networkingwas the category with the most change, local government

websites have improved slightly in a few other areas, such as

information on government organization nationally, and in

policy and neighborhood information in Illinois.

Civic Engagement and

Local E-Government: Social

Networking Comes of Age

With Assistance from:

Kamna Lal Mantode

Meng-Hao Li

Mona Noriega

Yu Shi

Department of Public

Administration

Research supported by

the Institute for Policy and

Civic Engagement

February 13, 2012


2/25

! "#$!%&'!(#)&(!*+,#-*./0*/1!)%&/,*2!3/!1%*!4&'1!5*$!6*&.'7!!8%*!9/*:93-#)&(!&/'$*.!3'!'#)3&(!

/*1$#.;'

&2#413#/!3/).*&'*2!'*-*.&(!130*'!#-*.!'3/)*!@AAC

$*?=J!!G'!#5!6*1

B@!#5!1%*!KL!(&.,*'1!E=F=!)313*'!MBNOP

D&)*?##;!$&'!&('#!9'*2!?6!SKO!#5!1%*!E=F=!)313*'

W3;*$3'*

Q((3/#3'!)313*'!&.*!0#'1(6!'0&((*.!M$31%!1%*!*X)*413#/!#5!R%3)&,#

3/).*&'*!$&'!'303(&.=!

8%3'!'1926!*X&03/*2!5*&19.*'!#/!(#)&(!,#-*./0*/1!$*?'31*'!1%&1!)#9(2!)#/1.3?91*!1#!)3-3)!

*/,&,*0*/1

4&.13)34&1#.6!#44#.19/313*'!#/(3/*=!!!Y+,#-*./0*/1!%&'!&!-&.3*16!#5!49.4#'*'

&'!1#!4.#-32*!#44#.19/313*'!1#!)#009/3)&1*!$31%!#.!3/1*.&)1!$31%!,#-*./0*/1=!!Q/5#.0&13#/!3'!).313)&(!5#.!

1.&/'4&.*/1!&/2!&))#9/1&?(*!,#-*./0*/1

*/,&,*0*/1=!!R#009/3)&13#/!$31%!)313[*/'

0#.*!.*'4#/'3-*!,#-*./0*/1=!!!

8%*!.*'*&.)%!3'!?&'*2!#/!)#/1*/1!&/&(6'3'!#5!,#-*./0*/1!$*?'31*'!3/!1%*!KL!(&.,*'1!E=F=!)313*'!

&/2!@A!(&.,*'1!Q((3/#3'!)313*'

'1923*'!%&-*!3/23)&1*2!1%&1!(&.,*.!(#)&(!,#-*./0*/1'!&.*!0#.*!(3;*(6!1#!?*!53.'1!&2#41*.'!#5!23,31&(!

,#-*./0*/1!3//#-&13#/'!&/2!1#!%&-*!0#.*!'#4%3'13)&1*2!$*?'31*'!M*=,=!"#!@AA@]!\##/!@AA@P=!!Z6!

'*(*)13/,!1%*!(&.,*'1!)313*'

#5!/*$!2*-*(#40*/1'=!

8%*!@ABB!'1926!3/)(92*2!C^!).31*.3&!5#.!)#9/)3(+0&/&,*.!,#-*./0*/1'!MCA!5#.!,#-*./0*/1'!$31%#91!&!)316!0&/&,*.P=!!Q/!@AAC


3/25

4#'1*2!#/!-&.3#9'!4(&15#.0'

@=A!5*&19.*'

1%*!)#04(*1*!@ABB!.*'9(1'!1%&/!5#.!1%*!@AAC+@ABB!53/23/,'=!!R#04&.3/,!)313*'!#/!1%*!'&0*!).31*.3&!

?*1$**/!@AAC!&/2!@ABB!2*0#/'1.&1*'!1%&1!1%*.*!%&'!?**/!'#0*!)%&/,*!#-*.&((!3/!1%*!1$#!6*&.'

'9)%!&'!3/5#.0&13#/!#/!,#-*./0*/1!#.,&/3[&13#/!/&13#/&((6

3/!Q((3/#3'=!!!

Z#1%!#5!1%*'*!)%&/,*'!b!1%*!.&432!23559'3#/!#5!'#)3&(!/*1$#.;!9'*!&0#/,!(#)&(!,#-*./0*/1'

1%*!*0*.,*/)*!#5!#4*/!2&1&!4#.1&('!b!4.*'*/1!/*$! !"##$%$&$'$(#)5#.!1.&/'5#.03/,!.*(&13#/'%34'!?*1$**/!

,#-*./0*/1!&/2!)313[*/'=!!!8%*!#4*/!2&1&!4#.1&('!0&;*!0#.*!3/5#.0&13#/!&-&3(&?(*!1#!)313[*/'

1%*!2*-*(#40*/1!#5!&44(3)&13#/'!1#!304.#-*!1%*!9'*!#5!1%*!2&1&=!!F#)3&(!/*1$#.;'!#4*/!&!/*$!-*/9*!5#.!

#/(3/*!4&.13)34&13#/=!!E(130&1*(6

1*)%/#(#,6!b!1%*!:9&(316!#5!1%*!3/5#.0&13#/

#))9..*2!&0#/,!&29(1'!#-*.!&,*!TL

&/2!'#!%&'!1%*3.!4.*'*/)*!3/!(#)&(!,#-*./0*/1!$*?'31*'=!!!

! F#)3&(!/*1$#.;3/,!'31*'!&.*!2*53/*2!?6!'*-*.&(!)%&.&)1*.3'13)'

4.#53(*!$31%3/!&!2*53/*2!'6'1*0

3/-#(-*!9'*.+,*/*.&1*2!)#/1*/1!&/2!&.*!4&.1!#5!&!(&.,*.!)&1*,#.6!#5!1*)%/#(#,3*'!;/#$/!&'!H*?!@=A!

Md&4(&/!&/2!"&*/(*3/!@ABAP=!!830!>ec*3((6!)#3/*2!1%*!1*.0!3/!@AAL!1#!23'13/,93'%!/*$*.!Q/1*./*1!1*)%/#(#,3*'!1%&1!5*&19.*!,*/*.&13#/!#5!)#/1*/1!?6!1%*!9'*.

)#((*)13-*!3/1*((3,*/)*


4/25

!

Z#X!B=!!R316!#5!R%3)&,#f!F#)3&(!\*23&!

8%*!)316!#5!R%3)&,#!9'*'!'*-*.&(!2355*.*/1!164*'!#5!'#)3&(!0*23&!1*)%/#(#,6!1#!)#//*)1!$31%!)313[*/'=!8%*!

)316!(3'1'!1%*!'#)3&(!0*23&!)*/1*.!#/!31'!0&3/!$*?4&,*!&/2!)9..*/1(6!%&'!&/!#553)3&(!4.*'*/)*!#/!'*-*/!

2355*.*/1!'#)3&(!0*23&!$*?'31*'=!8%*'*!3/)(92*!4#49(&.!'31*'!(3;*!D&)*?##;

R%3)&,#!9'*'!5#9.':9&.*!1#!*/)#9.&,*!1#9.3'0!&/2!)#%*'3-*/*''!&0#/,!)313[*/'=!8%*!'31*e'!9/3:9*!

5*&19.*'!&((#$!)313[*/'!1#!.*)#.2!1%*!/90?*.!#5!-3'31'!1#!2355*.*/1!(#)&13#/'!$31%3/!1%*!)316

4.#0#13/,!1%*0!&/2!*/)#9.&,3/,!,.#94'!#5!)313[*/'!1#!0**1!3/!-&.3#9'!(#)&13#/'=!>1%*.!(*''*.+;/#$/!

'#)3&(!0*23&!'31*'!(3;*!/3X(*!0&;*!31!4#''3?(*!5#.!1%*!R%3)&,#!`#(3)*!2*4&.10*/1!1#!'*/2!94+1#+1%*+03/91*!

&(*.1'!1#!)313[*/'!?6!4%#/*!&/2!*0&3(=!F303(&.(69.!)#04&.&13-*!&/&(6'3'!#5!)316!$*?'31*'!$&'!)#/)(92*2!*&.(6!3/!\&6

g3'31!1%*!'#)3&(!0*23&!)*/1*.!#5!1%*!R316!#5!R%3)&,#!&1!

%114fhh$$$=)316#5)%3)&,#=#.,h)316h*/h/&..h03')h'#)3&(i0*23&=%10(!

!

G/#1%*.!#/(3/*!5*&19.*!1%&1!531'!9/2*.!1%*!H*?!@=A!2*53/313#/!3'!#4*/!2&1&=!!8%3'!3/-#(-*'!1%*!

4#'13/,!#5!2&1&!)#((*)1*2!?6!,#-*./0*/1'=!!>4*/!2&1&!3'!&''#)3&1*2!$31%!H*?!@=A!1%.#9,%!1%*!32*&!#5!

913(3[3/,!)#((*)13-*!3/1*((3,*/)*!#.!1%*!I$3'2#0!#5!).#$2'J!M_#-*);!@AACP=!!>51*/!)313*'!M#.!#1%*.!

,#-*./0*/1'P!4#'1!.&$!2&1&

#5!&44(3)&13#/'!1%&1!%*(4!)313[*/'!1#!9'*!1%*!2&1&=!R%3)&,#!3'!#/*!#5!1%*!)313*'!$31%!&/!#4*/!2&1&!4#.1&(

$%3)%!$*/1!#/(3/*!3/!j&/9&.6!@ABB=!!8%*!0#'1!&))*''*2!2&1&'*1'!#-*.!@ABB

'&(&.3*'

5.**2#0!#5!3/5#.0&13#/!&)1!.*:9*'1'

&-&3(&?(*

)(*&.!*X4(&/&13#/'=!!`#.1(&/2!&/2!F&/!D.&/)3')#!$*.*!(#)&(!,#-*./0*/1!43#/**.'!3/!1%3'!&.*&!&1!1%*!*/2!

#5!@AAC

1#!$&1)%!$%*1%*.!1%3'!'4.*&2'!3/!1%*!5919.*


5/25

!

!

F&/!D.&/)3')#

,#-*./0*/1'!1#!%#'1!&/!#4*/!2&1&!4#.1&(=!!8%*!$*?'31*!4.#-32*'!&44.#X30&1*(6!@AA!2&1&'*1'

$*?'31*'=!!R313[*/'!)#9(2!.*'4#/2!1#!#/(3/*!'9.-*6'

'#)3&(!/*1$#.;'!%&-*!0&2*!4#''3?(*!23')9''3#/'!$%*.*!)313[*/'!)&/!3/1*.&)1!$31%!*&)%!#1%*.

%#'1*2!1#$/!%&((!0**13/,'!3/!1%*!@ABB!&/&(6'3'

#5!1#$/!%&((!0**13/,'!3'!'13((!-*.6!'0&((

)313[*/'=!

$56789:6;1!1'95?'$@@;5A;B'#;6;7B'

!Q/!#9.!'1926

)9'1#03[*!3/5#.0&13#/!#.!)#009/3)&1*!$31%!,#-*./0*/1=!!F#0*!#5!1%*'*

5*&19.*'!1%&1!4.*+2&1*!H*?!@=A=!!YX&04(*'!#5!H*?!@=A!1%&1!$*!*X&03/*2!3/!1%3'!'1926!3/)(92*2!'#)3&(!


6/25

/*1$#.;3/,!'31*'

&(*.1'=!!!

!

8GZWY!B=!!Q/1*.&)13-*!1##('!913(3[*2!3/!$*?'31*'!#5!KL!(&.,*'1!E=F=!)313*'!b!R#04&.3'#/!#5!@AAC!&/2!@ABB!

*AA@B' !696CB'

0223' 0244'

D.*:9*/)6! `*.)*/1! D.*:9*/)6! `*.)*/1!

>/+(3/*!/*$'(*11*.!'9?').3413#/'!#.!

*+0&3(!942&1*'!U*'! LC! KS=K! NS! CA=K!

a#$/(#&2&?(*!3/5#.0&13#/!

0&1*.3&('!U*'! KL! BAA! KL! BAA!

F*&.)%&?(*!2&1&?&'*'! U*'! KT! CK=T! KT! CK=T!

R#00*/1!#.!0*''&,*!?#X! U*'! NA! SA! LN! K^=K!

cFF!5**2! U*'! ^@! LN! LL! KT=T!

8$311*.! U*'! BC! @L=T! NL! SN=K!

a3')9''3#/!?#&.2'! U*'! B! B=T! @! @=K!

g3.19&(!1#$/%&((!0**13/,'! U*'! A! A! N! S!

D&)*?##;!(3/;! U*'! BA! BT=T! NL! SN=K!

U#989?*!(3/;! U*'! B@! BN! LN! K^=K!

Z(#,!5#.!)316!3/!,*/*.&(! U*'! !_hG! !_hG! S! BA=K!

Z(#,!5#.!*(*)1*2!#553)3&(! U*'! !_hG! !_hG! BK! @@=K!

D(3);.!(3/;! U*'! !_hG! !_hG! @S! TK=T!

>4*/!2&1&!4#.1&('! U*'! _hG! _hG! B@! BN!

!

Q/!1%*!(&.,*'1!E=F=!)313*'

-3.19&(!1#$/!%&((!0**13/,'!&44*&.*2!1%3'!130*]!1%*.*!$*.*!/#/*!3/!1%*!4.*-3#9'!'1926

4*.3#2!#5!130*!$%*1%*.!1%3'!3'!&!1.*/2


7/25

8GZWY!@=!!Q/1*.&)13-*!1##('!913(3[*2!3/!$*?'31*'!#5!@A!(&.,*'1!Q((3/#3'!)313*'!b!R#04&.3'#/!#5!@AAC!&/2!@ABB!

*AA@B' !696CB'

0223' 0244'

D.*:9*/)6! `*.)*/1! D.*:9*/)6! `*.)*/1!

>/+(3/*!/*$'(*11*.!'9?').3413#/'!!#.!*+0&3(!942&1*'!

U*'! BL! KL! BK! SL!

a#$/(#&2&?(*!3/5#.0&13#/!

0&1*.3&('!U*'! @A! BAA! @A! BAA!

F*&.)%&?(*!2&1&?&'*'! U*'! BB! LL! BT! NL!

R#00*/1!#.!0*''&,*!?#X! U*'! BB! LL! BN! SA!

cFF!5**2! U*'! C! ^L! BT! NL!

8$311*.! U*'! T! BL! BB! LL!

a3')9''3#/!?#&.2'! U*'! B! L! A! A!

g3.19&(!1#$/%&((!0**13/,'! U*'! A! A! A! A!

D&)*?##;!(3/;! U*'! @! BA! BB! LL!

U#989?*!(3/;! U*'! @! BA! BB! LL!

Z(#,!5#.!)316!3/!,*/*.&(! U*'! !_hG! !_hG! T! BL!

Z(#,!5#.!*(*)1*2!#553)3&(! U*'! !_hG! !_hG! A! A!

D(3);.!(3/;! U*'! !_hG! !_hG! @! BA!

>4*/!2&1&!4#.1&('! U*'! _hG! _hG! B! L!!

!

! Q/!Q((3/#3'

5#.!1%*!2#$/(#&2&?(*!3/5#.0&13#/!0&1*.3&('

'(3,%1(6!/&13#/&((6=!!8%*.*!$*.*!T!)316!?(#,'!M3/!BLO!#5!Q((3/#3'!)313*'P

%&'!%*(2!1#$/!%&((!0**13/,'!#/!D&)*?##;

3/1*.&)13-316!%&'!3/).*&'*2!3/!Q((3/#3'!)313*'!?*1$**/!@AAC!&/2!@ABB


8/25

'

"D),%&&',%(-$(E!'F",'0244'

' G'!0*/13#/*2!&?#-*

&(0#'1!&((!#5!1%*'*!8$311*.

1%*!D&)*?##;!'31*'

#.3*/1*2/(6!KB=^!4*.)*/1!%&2!4#(3)6!)#/1*/1=P!!Q/!

Q((3/#3'

>1!1'#$*$)!' $$&&$("$!'#$*$)!'

*$'+) ,-./) 01"2()) *$'+) ,-./) 01"2())

_*$!U#.;! B! CT=TTO! _&4*.-3((*! B! SA=SLO!

F*&11(*! B! CT=TTO! R%3)&,#! @! KS=SCO!

g3.,3/3&!Z*&)%! @! CA=^TO! Y(,3/! T! KK=NNO!

`#.1(&/2! T! CA=AAO! Y-&/'1#/! ^! KT=ÂO!

F&/!D.&/)3')#! ^! SC=TNO! G9.#.&! L! K@=@@O!

d&/'&'!R316! L! SK=@TO! F)%&90?9.,! N! KB=@SO!

a*/-*.! N! SN=NKO! `*#.3&! K! NS=ACO!

\*'&

W#93'-3((*! S! S^=^Ô! R%&04&3,/! C! NT=STO!

`%3(&2*(4%3&! C! S^=AÔ! G.(3/,1#/!"1'=! C! NT=STO!

W#/,!Z*&)%

F&).&0*/1#! C! S^=AÔ! c#);5#.2! BA! NT=TTO!

F&/!j#'*! BA! S@=CSO!! ! !

!

G223/,!1%*'*!)&1*,#.3*'!&/2!'9?)&1*,#.3*'!4(&)*'!0#.*!*04%&'3'!#/!H*?!@=A!5*&19.*'=!!8%3'!

.*53/*0*/1!.*5(*)1'!1%*!,.#$1%!#5!'#)3&(!0*23&


9/25

*/,&,*0*/1=!!8%*!'9?)&1*,#.3*'!4.#-32*!0#.*!2*1&3(!#/!1%*!3/1*.&)13#/!4*.0311*2!?6!(#)&(!,#-*./0*/1'!

&/2!$%*1%*.!23')9''3#/'!&.*!.*(&1*2!1#!)#((*)13-*!4#(3)6!3''9*'!.&1%*.!1%&/!'*.-3)*!&(*.1'!#.!3/23-329&(!

'*.-3)*!.*:9*'1'=!!>1%*.$3'*

M_&4*.-3((*P

!

F*&11(*

'#)3&(!0*23&P

)#009/316!$*?'31*'!1#!?*!)#//*)1*2!$31%!1%*!a&1&=F*&11(*=k#-!$*?'31*!3/!$%3)%!1%*!)#009/313*'!&.*!

&((#$*2!1#!942&1*!1%*3.!3/5#.0&13#/

49?(3'%*'!&!0#/1%(6!)#009/316!1*)%/#(#,6!*+[3/*

5#.!)#009/316+?&'*2!1*)%/#(#,6

?#&.2'!&/2!)#003''3#/'

%114fhh$$$='*&11(*=,#-h%10(h)313[*/h)#009/316=%10!

!

#"GH%,$!"('0223I0244J''&"+),'#$*$)!'G"D)'>H'

' Q5!$*!9'*!1%*!'&0*!0*&'9.*'!&'!3/!@AAC!1#!')#.*!&/2!.&/;!1%*!)313*'!#/!K^+KS!).31*.3&

'303(&.

&44*/23X!'%#$'!1%&1!$%3(*!&!/90?*.!#5!)313*'!2.#44*2!3/!1%*3.!.&/;3/,


10/25

$31%3/!1%*!1#4!L!&/2!#-*.&((

8GZWY! =!!@ABB!.&/;3/,'!#5!E=F=!)313*'!b!Z&'*2!#/!K^hKS!).31*.3&!M@AAC!Q/'1.90*/1P! ! !

*$'+) 5677),-./) 5677)01"2()) 5668),-./) 5668)01"2()

F&/!D.&/)3')#! B! C^=SKO! T! CT=LCO!

g3.,3/3&!Z*&)%! B! C^=SKO! K! SK=BKO!

F*&11(*! @! C^=LCO! B! CL=CLO!

_*$!U#.;! T! CT=@Ô! L! CB=SCO!

d&/'&'!R316! ^! C@=TBO! @T! KN=C@O!

a*/-*.! L! CB=SCO! @A! KS=TSO!

!

!

!

!

8GZWY!L=!!@ABB!.&/;3/,'!#5!QWWQ_>QF!)313*'!b!Z&'*2!#/!K^hKS!).31*.3&!M@AAC!Q/'1.90*/1P!

!

*$'+) 5677),-./) 5677)01"2()) 5668),-./) 5668)01"2()

_&4*.-3((*! B! SC=KÔ! B! SK=BSO!

G9.#.&! @! SL=BÔ! T! S@=^TO!

Y(,3/! T! ST=TTO! L! KS=@BO!

R%3)&,#! ^! S@=^TO! @! SN=^CO!

`*#.3&! L! S@=ALO! N! KL=NÔ!

!

8%*!#-*.&((!1.*/2'!3/!1%*!2&1&!)&/!?*!0#.*!)(*&.(6!'**/!?6!*X&03/3/,!1%*!0*&/!')#.*'!5#.!)313*'!3/!@AAC!

&/2!@ABB


11/25

!

8&?(*!N=!R3-3)!Y/,&,*0*/1!Q/2*X!b!R#04&.3'#/!?*1$**/!@AAC!&/2!@ABB!

#967KA8='L'AM'$67NB';5'

#967KA8='

OP'>1!1'#;6;7B' 02'$@@;5A;B'#;6;7B'

G795';5'0223' G795';5'0244' G795';5'0223' G795';5'0244'

>-*.&((!F)#.*! K^

R#/1&)1!Q/5#.0&13#/! B@

>.,&/3[&13#/&(!

Q/5#.0&13#/!T! NTO! KNO! NLO! NAO!

`.#)*''*'!&/2!

c*,9(&13#/'!BB! KLO! SAO! NÔ! KTO!

_*3,%?#.%##2!

Q/5#.0&13#/! @! CCO! CCO! SLO! CLO!

`#(3)6!&/2!`*.5#.0&/)*!

Q/5#.0&13#/!S! CLO! CBO! NNO! KÔ!

>55(3/*!`&.13)34&13#/!

Q/5#.0&13#/!B@! SNO! SNO! KSO! KLO!

>/(3/*!Q/1*.&)13-316!&/2!

`&.13)34&13#/!BT! LLO! KLO! ^NO! NÔ!

8.&/'4&.*/)6!&/2!

G))*''3?3(316!BT! NKO! KBO! L@O! NBO!

n!_#!)316!0&/&,*.!b!K^!4#3/1'!4#''3?(*!.&1%*.!1%&/!KS!5#.!#-*.&((!')#.*

!

G-*.&,*!#-*.&((!')#.*'!3/).*&'*2!?6!L!4*.)*/1&,*!4#3/1'!/&13#/&((6!&/2!S!4*.)*/1&,*!4#3/1'!3/!

Q((3/#3'=!!8%*!/#13)*&?(6!3/).*&'*2!&-*.&,*!')#.*'!M@A!4*.)*/1&,*!4#3/1'!5#.!1%*!E=F=!&/2!BS!5#.!Q((3/#3'P!

5#.!1%*!I>/(3/*!Q/1*.&)13-316!&/2!`&.13)34&13#/J!)&1*,#.6!3/)(92*2!'#)3&(!/*1$#.;3/,=!_&13#/&((6

#.,&/3[&13#/&(!3/5#.0&13#/!304.#-*2!?6!BT!4*.)*/1&,*!4#3/1'!#-*.!1%*!1$#!6*&.'=!!Q/!Q((3/#3'

/*3,%?#.%##2!3/5#.0&13#/!3/).*&'*2!?6!BA!4*.)*/1&,*!4#3/1'!#/!&-*.&,*

3/5#.0&13#/!3/).*&'*2!?6!S!4*.)*/1&,*!4#3/1'=!!Q/!0#'1!)&1*,#.3*'!M#1%*.!1%&/!)#/1&)1!3/5#.0&13#/

$%*.*!?#1%!%&-*!&/!&-*.&,*!#5!CTOP

,#-*./0*/1!$*?'31*'!M3/!8&?(*!KP

1%*!E=F=!#.!Q((3/#3'=!


12/25


13/25

!

R#/-*/3*/1!3/5#.0&13#/!&))*''! ! ! ! !

Downloadable forms o! o! o! o! Online transactions ! o! o! ! Downloadable information materials o! o! o! o! No charge for downloadable information or printed materials o! o! o! o! Search engine o! o! ! ! Site template uniform ! o! ! o! Web page updates in past 30 days ! o! o! o!

F*)9.316!&/2!4.3-&)6! ! ! ! !

Use security access method ! ! ! o!_#1*f!G!)%*);!0*&/'!1%&1!1%*!$*?!5*&19.*!3'!4.*'*/1!#/!&((!M#.!&((!?91!#/*P!#5!1%*!KL!E=F=!M@A!Q((3/#3'P!)316!

$*?'31*'=!

G).#''!?#1%!1%*!/&13#/&(!&/2!Q((3/#3'!)313*'

'#0*$%&1=!!>/!1%*!/&13#/&(!(*-*(!3/!@ABB

Q((3/#3'!'31*'!(&);*2!'#0*!#5!1%*!5*&19.*'!#5!1%*!(&.,*!E=F=!)316!'31*'

1*04(&1*'=!!W#)&(!$*?'31*'!3/!1%*!'1&1*!$*.*!&)19&((6!0#.*!(3;*(6!1#!%&-*!'#0*!5*&19.*'

3/5#.0&13#/!#/!130*!&/2!4(&)*!#5!&203/3'1.&13-*!%*&.3/,']!3/5#.0&13#/!#/!,.&/1'

&''3'1&/)*]!&/2!'*)9.316!&))*''=!!Q/!&22313#/!1#!1%*!2.&0&13)!)%&/,*'!3/!H*?!@=A

'0&((*.!304.#-*0*/1'

!


14/25

!

8&?(*!S=!W*&'1!)#00#/!$*?!5*&19.*'!

$67N'

OP'>1!1'#;6;7B' 02'$@@;5A;B'#;6;7B'

0223' 0244' 0223' 0244'

Podcasts on council meetings o! ! o! o! Highlights or summaries rather than full council meeting minutes ! ! o! ! Published date on main page ! ! ! o! Accessibility statement ! ! ! o! Foreign language translation ! ! o! ! Icons to indicate availability for foreign language translation o! o! o! o! Audio or visual enhancement for people with disabilities ! ! o! ! Twitter ! ! o! ! YouTube link o! ! o! ! Facebook link o! ! o! ! Discussion boards o! o! o! o! Virtual town hall meetings o! o! o! o! Open data _hG! o! _hG! o!

_#1*f!G!)%*);!0*&/'!1%&1!1%*!$*?!5*&19.*!3'!4.*'*/1!#/!(*''!1%&/!@A!4*.)*/1!#5!1%*!KL!E=F=!M@A!Q((3/#3'P!

)316!$*?'31*'=!

!

R#/-*.'*(6

23')9''3#/!?#&.2'

!! Q/!1%*!4&'1!5*$!6*&.'

k#-*./0*/1!R3-3)!Y/,&,*0*/1!Q/2*X!#/!&-*.&,*!?6!L!&/2!S!4*.)*/1&,*!4#3/1'

5&3.(6!0#2*'1!3/).*&'*'


15/25

4.&)13)*'!5#.!1%*!9'&?3(316!#5!$*?'31*'

)313[*/!4&.13)34&13#/=!!F#)3&(!/*1$#.;'!4#'*!'#0*!4#1*/13&(!5#.!1%3'

3/)(92*'!:9*'13#/'!#/!$%*1%*.!)313*'!&((#$!)#00*/1'!#/(3/*!&/2!1%*!*X1*/1!1#!$%3)%!1%*6!9'*!1%*'*!

5*&19.*'!5#.!4#(3)6!3''9*'=!!D#.!?#1%!1%*!E=F=!&/2!Q((3/#3'!)313*'

'#0*!4#(3)6+.*(&1*2!3/5#.0&13#/=!!H%3(*!/#1!09)%!23')9''3#/!$&'!-3'3?(*!3/!@ABB

#4*/!0#.*!#44#.19/313*'!5#.!23&(#,9*!3/!1%*!5919.*=!

8%*!)%&/,*!3/!'#)3&(!0*23&!&2#413#/!3'!.*0&.;&?(*!b!3/).*&'3/,!5.#0!1$#!1#!53-*!130*'!#-*.!1%*!

(*-*('!#?'*.-*2!1$#!6*&.'!&,#=!!G1!1%*!'&0*!130*

&'!1%3'!'1926!'%#$'

&.*!0&/6!#44#.19/313*'!#/(3/*!5#.!)313[*/!5**2?&);

$&6'=!!!!

!


16/25

!

cYDYcY_RYF!

Z#62)*"44:.$1-'$".!BTf!@BAb@TA=!

D3'%;3/

KLE)))

k910&//

"#44#.19/313*'!#5!

F#)3&(!\*23&=!3:#$.(##)J"2$K".#=!LTf!LC+NS=!

\##/


17/25

!

G``Y_aQo!G=!!>-*.&((!.&/;3/,!5#.!KL!(&.,*'1!E=F=!)313*'!b!Z&'*2!#/!@ABB!3/'1.90*/1!

#;6=' !6967' HAQC@96;A5',95R'S='

QAQC@96;A5'

,9T'

B:A87'

U;KV7B6'

QABB;S@7'B:A87'

+7;KV67?'

B:A87'

,95R'S='

T7;KV67?'B:A87'

_*$!U#.;! _*$!U#.;! SBKLBTT! B! S^! CA! CT=TT! B!

F*&11(*! H&'%3/,1#/! NASNNA! @^! S^! CA! CT=TT! B!

g3.,3/3&!Z*&)%! g3.,3/3&! ^TKCC^! ^A! SL! C^! CA=^T! @!

`#.1(&/2! >.*,#/! LSTKKN! TA! SB! CA! CA=AA! T!

F&/!D.&/)3')#! R&(35#./3&! SAL@TL! B^! S^! C^! SC=TN! ^!

d&/'&'!R316! \3''#9.3! ^LCKSK! TS! S@! C^! SK=@T! L!

a*/-*.! R#(#.&2#! NAABLS! @K! KS! CA! SN=NK! N!

`%3(&2*(4%3&! `*//'6(-&/3&! BL@NAAN! L! SA! C^! SL=BB! K!

\*'&! G.3[#/&! ^TCA^B! TC! SA! C^! SL=BB! K!

W#93'-3((*! d*/19);6! LCKTTK! @S! KN! CA! S^=^^! S!

F&).&0*/1#! R&(35#./3&! ^NN^SS! TN! KC! C^! S^=A^! C!

W#/,!Z*&)%! R&(35#./3&! ^N@@LK! TK! KC! C^! S^=A^! C!

F&/!j#'*! R&(35#./3&! C^LC^@! BB! KS! C^! S@=CS! BA!

"#9'1#/! 8*X&'! @ACC^LB! ^! K^! CA! S@=@@! BB!

W#'!G/,*(*'! R&(35#./3&! TKC@N@B! @! KK! C^! SB=CB! B@!

`%#*/3X! G.3[#/&! B^^LNT@! N! KK! C^! SB=CB! B@!

H&'%3/,1#/!aR! _hG! NABK@T! @L! KK! C^! SB=CB! B@!

G(?9:9*.:9*! _*$!\*X3)#! L^LSL@! TT! KT! CA! SB=BB! BT!

F1=!`&9(! \3//*'#1&! @SLANS! NN! KT! CA! SB=BB! BT!

G.(3/,1#/! 8*X&'! TNL^TS! LB! KN! C^! SA=SL! B^!

k.**/'?#.#! _#.1%!R&.#(3/&! @NCNNN! NS! KN! C^! SA=SL! B^!

Z#'1#/! \&''&)%9'*11'! NBKLC^! @T! K@! CA! SA=AA! BL!

c&(*3,%! _#.1%!R&.#(3/&! ^ATSC@! ^^! KL! C^! KC=KC! BN!

R%3)&,#! Q((3/#3'! @NCLLCS! T! KB! CA! KS=SC! BK!


18/25

F&/!a3*,#! R&(35#./3&! BTAK^A@! S! KB! CA! KS=SC! BK!

\3//*&4#(3'! \3//*'#1&! TS@LKS! ^C! KB! CA! KS=SC! BK!

W&'!g*,&'! _*-&2&! LSTKLN! TB! K^! C^! KS=K@! BS!

>;(&%#0&!R316! >;(&%#0&! LKCCCC! T@! K^! C^! KS=K@! BS!

j&);'#/-3((*! D(#.32&! S@BKS^! B@! KA! CA! KK=KS! BC!

F&/!G/1#/3#! 8*X&'! BT@K^AK! K! KT! C^! KK=NN! @A!

D.*'/#! R&(35#./3&! ^C^NNL! TL! KT! C^! KK=NN! @A!

R#(#.&2#!F4.3/,'! R#(#.&2#! ^BN^@K! ^@! KT! C^! KK=NN! @A!

R3/)3//&13! >%3#! @CNC^T! NB! KT! C^! KK=NN! @A!

89)'#/! G.3[#/&! L@ABBN! T^! K@! C^! KN=NA! @B!

G9.#.&! R#(#.&2#! T@LAKS! LL! K@! C^! KN=NA! @B!

`(&/#! 8*X&'! @LCS^B! KA! K@! C^! KN=NA! @B!

F1=!`*1*.'?9.,! D(#.32&! @^^KNC! K^! K@! C^! KN=NA! @B!

k(*/2&(*! G.3[#/&! @@NK@B! KL! K@! C^! KN=NA! @B!

Z&(130#.*! \&.6(&/2! N@ACNB! @@! NS! CA! KL=LN! @@!

89('&! >;(&%#0&! TCBCAN! ^K! NS! CA! KL=LN! @@!

G/)%#.&,*! G(&';&! @CBS@N! NT! NS! CA! KL=LN! @@!

W*X3/,1#/+D&6*11*! d*/19);6! @CLSAT! N@! KB! C^! KL=LT! @T!

"#/#(9(9! "&$&33! CLT@AK! BA! KA! C^! K^=^K! @^!

G9'13/! 8*X&'! KCATCA! BL! KA! C^! K^=^K! @^!

D#.1!H#.1%! 8*X&'! K^B@AN! BK! KA! C^! K^=^K! @^!

H3)%31&! d&/'&'! TS@TNS! LA! KA! C^! K^=^K! @^!

R#(90?9'! >%3#! KSKATT! BN! NK! CA! K^=^^! @L!

\3($&9;**! H3')#/'3/! LC^STT! @C! NK! CA! K^=^^! @L!

Q/23&/&4#(3'! Q/23&/&! S@A^^L! BT! NN! CA! KT=TT! @N!

\*04%3'! 8*//*''**! N^NSSC! @B! NN! CA! KT=TT! @N!

W3/)#(/! _*?.&';&! @LSTKC! KB! NN! CA! KT=TT! @N!

>&;(&/2! R&(35#./3&! TCAK@^! ^S! NS! C^! K@=T^! @K!


19/25

a*1.#31! \3)%3,&/! KBTKKK! BC! NL! CA! K@=@@! @S!

>0&%&! _*?.&';&! ÂSCLS! ^T! NL! CA! K@=@@! @S!

8&04&! D(#.32&! TTLKAC! L^! NL! CA! K@=@@! @S!

D#.1!H&6/*! Q/23&/&! @LTNCB! KT! NL! CA! K@=@@! @S!

R#.49'!R%.3'13! 8*X&'! TAL@BL! LC! NK! C^! KB=@S! @C!

F1=!W#93'! \3''#9.3! TBC@C^! LK! N^! CA! KB=BB! TA!

R%&.(#11*! _#.1%!R&.#(3/&! KTB^@^! BS! NN! C^! KA=@B! TB!

Y(!`&'#! 8*X&'! N^CB@B! @A! NN! C^! KA=@B! TB!

G/&%*30! R&(35#./3&! TTN@NL! LT! NN! C^! KA=@B! TB!

c3-*.'32*! R&(35#./3&! TATSKB! NA! NN! C^! KA=@B! TB!

`311'?9.,%! `*//'6(-&/3&! TALKA^! LS! NT! CA! KA=AA! T@!

\3&03! D(#.32&! TCC^LK! ^L! NL! C^! NC=BL! TT!

"*/2*.'#/! _*-&2&! @LKK@C! K@! NL! C^! NC=BL! TT!

G1(&/1&! k*#.,3&! ^@AAAT! ^B! N^! C^! NS=AC! T^!

a&((&'! 8*X&'! BBCKSBN! C! N@! C^! NL=CN! TL!

_&'%-3((*+a&-32'#/! 8*//*''**! NAB@@@! @N! LC! CA! NL=LN! TN!

Z955&(#! _*$!U#.;! @NBTBA! NC! LN! CA! N@=@@! TK!

R(*-*(&/2! >%3#! TCNSBL! ^N! LT! CA! LS=SC! TS!

_*$&.;! _*$!j*.'*6! @KKBÂ! NK! LT! CA! LS=SC! TS!

F1#);1#/! R&(35#./3&! @CBKAK! N^! LL! C^! LS=LB! TC!

Z&;*.'53*(2! R&(35#./3&! T^K^ST! L@! L^! C^! LK=^L! Â!

F&/1&!G/&! R&(35#./3&! T@^L@S! LN! L^! C^! LK=^L! Â!

8#(*2#! >%3#! @SK@AS! NL! ^N! CA! LB=BB! ^B!

\YG_!FR>cY! ! ! ! ! ! KL=K@! !

\YaQG_!FR>cY! ! ! ! ! ! KN=NA! !

!

!


20/25

!

G``Y_aQo!Z=!!>-*.&((!.&/;3/,!5#.!KL!(&.,*'1!E=F=!)313*'!b!R#04&.3'#/!?*1$**/!@AAC!&/2!@ABB!

#;6=' !6967' HAQC@96;A5',95R'S='

QAQC@96;A5'

,9T'

B:A87'

U;KV7B6'

QABB;S@7'

B:A87'

+7;KV67?'

B:A87'

,95R'S='

T7;KV67?'

B:A87'

+7;KV67?'

B:A87';5'0223'

,95R'S='

T7;KV67?'B:A87'

;5'0223'

F&/!D.&/)3')#! R&(35#./3&! SAL@TL! B^! K^! KS! C^=SK! B! CT=LC! T!

g3.,3/3&!Z*&)%! g3.,3/3&! ^TKCC^! Â! K^! KS! C^=SK! B! SK=BS! K!

F*&11(*! H&'%3/,1#/! NASNNA! @^! KA! K^! C^=LC! @! CL=CL! B!

_*$!U#.;! _*$!U#.;! SBKLBTT! B! NC! K^! CT=@^! T! CB=SC! L!

d&/'&'!R316! \3''#9.3! ^LCKSK! TS! K@! KS! C@=TB! ^! KN=C@! @T!

a*/-*.! R#(#.&2#! NAABLS! @K! NS! K^! CB=SC! L! KS=TS! @A!

F&/!j#'*! R&(35#./3&! C^LC^@! BB! KB! KS! CB=AT! N! SL=CA! C!

`#.1(&/2! >.*,#/! LSTKKN! TA! NK! K^! CA=L^! K! KK=AT! @@!

`%3(&2*(4%3&! `*//'6(-&/3&! BL@NAAN! L! KA! KS! SC=K^! S! SB=AS! BN!

`%#*/3X! G.3[#/&! B^^LNT@! N! KA! KS! SC=K^! S! C^=SK! @!

\*'&! G.3[#/&! ^TCA^B! TC! KA! KS! SC=K^! S! S^=N@! BB!

F&/!a3*,#! R&(35#./3&! BTAKÂ@! S! NN! K^! SC=BC! C! S@=^T! B^!

H&'%3/,1#/!aR! _hG! NABK@T! @L! NC! KS! SS=^N! BA! S@=^T! B^!

F&).&0*/1#! R&(35#./3&! ^NN^SS! TN! NC! KS! SS=^N! BA! KC=^C! BC!

"#9'1#/! 8*X&'! @ACC^LB! ^! NL! K^! SK=S^! BB! KC=KT! BS!

W&'!g*,&'! _*-&2&! LSTKLN! TB! NS! KS! SK=BS! B@! KS=@B! @B!

W#/,!Z*&)%! R&(35#./3&! ^N@@LK! TK! NS! KS! SK=BS! B@! SA=KK! BK!

Z#'1#/! \&''&)%9'*11'! NBKLC^! @T! N^! K^! SN=^C! BT! SK=S^! N!

W#93'-3((*! d*/19);6! LCKTTK! @S! N^! K^! SN=^C! BT! CT=@^! ^!

G(?9:9*.:9*! _*$!\*X3)#! L^LSL@! TT! N^! K^! SN=^C! BT! KC=KT! BS!

F1=!`&9(! \3//*'#1&! @SLANS! NN! N^! K^! SN=^C! BT! KC=KT! BS!

F&/!G/1#/3#! 8*X&'! BT@KÂK! K! NK! KS! SL=CA! B^! S@=AL! BL!

R#(#.&2#!F4.3/,'! R#(#.&2#! ^BN^@K! ^@! NK! KS! SL=CA! B^! KL=N^! @L!

G.(3/,1#/! 8*X&'! TNL^TS! LB! NK! KS! SL=CA! B^! KN=C@! @T!


21/25

k.**/'?#.#! _#.1%!R&.#(3/&! @NCNNN! NS! NK! KS! SL=CA! B^! S@=AL! BL!

\3//*&4#(3'! \3//*'#1&! TS@LKS! ^C! NT! K^! SL=B^! BL! SA=KK! BK!

W#'!G/,*(*'! R&(35#./3&! TKC@N@B! @! NN! KS! S^=N@! BN! S@=^T! B^!

89)'#/! G.3[#/&! L@ABBN! T^! NN! KS! S^=N@! BN! KA=LB! TB!

D.*'/#! R&(35#./3&! ^C^NNL! TL! NN! KS! S^=N@! BN! KS=@B! @B!

G9.#.&! R#(#.&2#! T@LAKS! LL! NN! KS! S^=N@! BN! KS=@B! @B!

F1=!`*1*.'?9.,! D(#.32&! @^^KNC! K^! NN! KS! S^=N@! BN! SA=KK! BK!

G/)%#.&,*! G(&';&! @CBS@N! NT! N@! K^! ST=KS! BK! KB=KC! @C!

"#/#(9(9! "&$&33! CLT@AK! BA! NL! KS! ST=TT! BS! KT=AS! @S!

>;(&%#0&!R316! >;(&%#0&! LKCCCC! T@! NL! KS! ST=TT! BS! S@=AL! BL!

W*X3/,1#/+D&6*11*! d*/19);6! @CLSAT! N@! NL! KS! ST=TT! BS! KB=N@! TA!

k(*/2&(*! G.3[#/&! @@NK@B! KL! NL! KS! ST=TT! BS! KC=^C! BC!

R%3)&,#! Q((3/#3'! @NCLLCS! T! NB! K^! S@=^T! BC! SN=^C! S!

R#(90?9'! >%3#! KSKATT! BN! NB! K^! S@=^T! BC! SL=B^! BA!

\*04%3'! 8*//*''**! N^NSSC! @B! NB! K^! S@=^T! BC! KC=KT! BS!

Z&(130#.*! \&.6(&/2! N@ACNB! @@! NB! K^! S@=^T! BC! S@=^T! B^!

\3($&9;**! H3')#/'3/! LC^STT! @C! NB! K^! S@=^T! BC! KL=NS! @^!

F1=!W#93'! \3''#9.3! TBC@C^! LK! NB! K^! S@=^T! BC! ST=KS! B@!

j&);'#/-3((*! D(#.32&! S@BKS^! B@! NB! K^! S@=^T! BC! KL=NS! @^!

Y(!`&'#! 8*X&'! N^CB@B! @A! N^! KS! S@=AL! @A! S@=AL! BL!

G1(&/1&! k*#.,3&! ^@AAAT! ^B! N^! KS! S@=AL! @A! KL=NS! @^!

R3/)3//&13! >%3#! @CNC^T! NB! N^! KS! S@=AL! @A! KL=N^! @L!

`(&/#! 8*X&'! @LCS^B! KA! N^! KS! S@=AL! @A! ST=TT! BT!

Q/23&/&4#(3'! Q/23&/&! S@A^^L! BT! NA! K^! SB=AS! @B! NS=C@! TT!

89('&! >;(&%#0&! TCBCAN! ^K! NA! K^! SB=AS! @B! KS=TS! @A!

W3/)#(/! _*?.&';&! @LSTKC! KB! NA! K^! SB=AS! @B! NN=@@! TK!

G9'13/! 8*X&'! KCATCA! BL! NT! KS! SA=KK! @@! ST=TT! BT!


22/25

c&(*3,%! _#.1%!R&.#(3/&! ÂTSC@! ^^! NT! KS! SA=KK! @@! NB=L^! Â!

R#.49'!R%.3'13! 8*X&'! TAL@BL! LC! NT! KS! SA=KK! @@! K^=TN! @N!

8&04&! D(#.32&! TTLKAC! L^! LC! K^! KC=KT! @T! S@=^T! B^!

`311'?9.,%! `*//'6(-&/3&! TALKA^! LS! LC! K^! KC=KT! @T! K^=T@! @K!

D#.1!H&6/*! Q/23&/&! @LTNCB! KT! LC! K^! KC=KT! @T! KL=NS! @^!

a&((&'! 8*X&'! BBCKSBN! C! N@! KS! KC=^C! @^! KC=^C! BC!

D#.1!H#.1%! 8*X&'! K^B@AN! BK! N@! KS! KC=^C! @^! KB=KC! @C!

R%&.(#11*! _#.1%!R&.#(3/&! KTB^@^! BS! N@! KS! KC=^C! @^! KN=C@! @T!

>&;(&/2! R&(35#./3&! TCAK@^! ^S! N@! KS! KC=^C! @^! KB=KC! @C!

H3)%31&! d&/'&'! TS@TNS! LA! N@! KS! KC=^C! @^! SA=KK! BK!

a*1.#31! \3)%3,&/! KBTKKK! BC! LS! K^! KS=TS! @L! KB=N@! TA!

>0&%&! _*?.&';&! ÂSCLS! ^T! LS! K^! KS=TS! @L! KA=@K! T@!

G/&%*30! R&(35#./3&! TTN@NL! LT! NB! KS! KS=@B! @N! KL=N^! @L!

_&'%-3((*+a&-32'#/! 8*//*''**! NAB@@@! @N! LK! K^! KK=AT! @K! ST=KS! B@!

c3-*.'32*! R&(35#./3&! TATSKB! NA! NA! KS! KN=C@! @S! KL=N^! @L!

"*/2*.'#/! _*-&2&! @LKK@C! K@! LC! KS! KL=N^! @C! KS=@B! @B!

\3&03! D(#.32&! TCC^LK! ^L! LS! KS! K^=TN! TA! K^=TN! @N!

R(*-*(&/2! >%3#! TCNSBL! ^N! LT! K^! KB=N@! TB! KA=@K! T@!

Z955&(#! _*$!U#.;! @NBTBA! NC! LT! K^! KB=N@! TB! NK=LK! TL!

F1#);1#/! R&(35#./3&! @CBKAK! N^! LL! KS! KA=LB! T@! NK=CL! T^!

Z&;*.'53*(2! R&(35#./3&! T^K^ST! L@! L^! KS! NC=@T! TT! N^=BA! TC!

F&/1&!G/&! R&(35#./3&! T@^L@S! LN! L@! KS! NN=NK! T^! NN=NK! TN!

_*$&.;! _*$!j*.'*6! @KKBÂ! NK! ^C! K^! NN=@@! TL! L@=KA! ^B!

8#(*2#! >%3#! @SK@AS! NL! ^L! K^! NA=SB! TN! N^=SN! TS!

\YG_!FR>cY! ! ! ! ! ! S@=NL! ! KS=A@! !

\YaQG_!FR>cY! ! ! ! ! ! S@=^T! ! KS=TS! !

!


23/25

!

G``Y_aQo!R=!!>-*.&((!.&/;3/,!5#.!@A!(&.,*'1!Q((3/#3'!)313*'!b!Z&'*2!#/!@ABB!3/'1.90*/1!

#;6=' HAQC@96;A5',95R'S='

QAQC@96;A5'

,9T'

B:A87'

U;KV7B6'QABB;S@7'

B:A87'

+7;KV67?'

B:A87'

,95R'S='T7;KV67?'

B:A87'

_&4*.-3((*! B^BSLT! L! KN! C^! SA=SL! B!

R%3)&,#! @NCLLCS! B! KB! CA! KS=SC! @!

Y(,3/! BASBSS! S! KT! C^! KK=NN! T!

Y-&/'1#/! K^^SN! BL! NC! C^! KT=^A! ^!

G9.#.&! BCKSCC! @! NL! CA! K@=@@! L!

F)%&0?9.,! K^@@K! BN! NK! C^! KB=@S! N!

`*#.3&! BBLAAK! K! N^! C^! NS=AC! K!

a*)&19.! KNB@@! BT! NT! C^! NK=A@! S!

R%&04&3,/! SBALL! BB! NA! C^! NT=ST! C!

G.(3/,1#/!"*3,%1'! KLBAB! B^! NA! C^! NT=ST! C!

F;#;3*! N^KS^! BC! NA! C^! NT=ST! C!

c#);5#.2! BL@SKB! T! LK! CA! NT=TT! BA!

a*'!`(&3/*'! LSTN^! @A! LC! C^! N@=KK! BB!

H&9;*,&/! SCAKS! C! LN! CA! N@=@@! B@!

F4.3/,53*(2! BBN@LA! N! LL! CA! NB=BB! BT!

Z(##03/,1#/! KNNBA! B@! LL! C^! LS=LB! B^!

`&(&13/*! NSLLK! BS! L@! C^! LL=T@! BL!

R3)*.#! STSCB! BA! ^C! CA! L^=^^! BN!

j#(3*1! B^K^TT! ^! LB! C^! L^=@N! BK!

Z#(3/,?.##;! KTTNN! BK! ^L! CA! LA=AA! BS!

\YG_!FR>cY! ! ! ! ! NL=B^! !

\YaQG_!FR>cY! ! ! ! ! NT=ST! !

!


24/25

!

G``Y_aQo!a=!!>-*.&((!.&/;3/,!5#.!@A!(&.,*'1!Q((3/#3'!)313*'!b!R#04&.3'#/!?*1$**/!@AAC!&/2!@ABB!

#;6=' HAQC@96;A5',95R'S='

QAQC@96;A5'

,9T'

B:A87'

U;KV7B6'

QABB;S@7'

B:A87'

+7;KV67?'

B:A87'

,95R'S='

T7;KV67?'

B:A87'

+7;KV67?'

B:A87';5'0223'

,95R'S='

T7;KV67?'B:A87'

;5'0223'

_&4*.-3((*! B^BSLT! L! KA! KS! SC=K^! B! SK=BS! B!

G9.#.&! BCKSCC! @! NT! K^! SL=B^! @! S@=^T! T!

Y(,3/! BASBSS! S! NL! KS! ST=TT! T! KS=@B! L!

R%3)&,#! @NCLLCS! B! NB! K^! S@=^T! ^! SN=^C! @!

`*#.3&! BBLAAK! K! N^! KS! S@=AL! L! KL=N^! N!

F)%&0?9.,! K^@@K! BN! NB! KS! KS=@B! N! NA=@N! BA!

R%&04&3,/! SBALL! BB! NA! KS! KN=C@! K! KC=^C! ^!

F;#;3*! N^KS^! BC! NA! KS! KN=C@! K! LK=NC! BT!

Y-&/'1#/! K^^SN! BL! LC! KS! KL=N^! S! K^=TN! K!

a*'!`(&3/*'! LSTN^! @A! LC! KS! KL=N^! S! KL=N^! N!

a*)&19.! KNB@@! BT! LS! KS! K^=TN! C! LB=@S! BK!

G.(3/,1#/!"*3,%1'! KLBAB! B^! LS! KS! K^=TN! C! LL=BT! B^!

c#);5#.2! BL@SKB! T! LT! K^! KB=N@! BA! K^=T@! S!

Z(##03/,1#/! KNNBA! B@! LL! KS! KA=LB! BB! LS=CK! B@!

H&9;*,&/! SCAKS! C! LB! K^! NS=C@! B@! ^S=NL! BS!

`&(&13/*! NSLLK! BS! L@! KS! NN=NK! BT! NL=TS! C!

F4.3/,53*(2! BBN@LA! N! ^C! K^! NN=@@! B^! LC=^N! BB!

j#(3*1! B^K^TT! ^! ^K! KS! NA=@N! BL! LB=@S! BK!

Z#(3/,?.##;! KTTNN! BK! ^T! K^! LS=BB! BN! L^=AL! BL!

R3)*.#! STSCB! BA! ^A! K^! L^=AL! BK! L@=K! BN!

\YG_!FR>cY! ! ! ! ! KT=LN! ! NN=^T! !

\YaQG_!FR>cY! ! ! ! ! KL=AA! ! N@=S@! !

!


25/25

!

G``Y_aQo!Y=!!\*1%#2'!

' 8%3'!.*4#.1!*X&03/*'!1%*!4#1*/13&(!5#.!(#)&(!*+,#-*./0*/1!1#!5&)3(31&1*!)3-3)!*/,&,*0*/1!1%.#9,%!

&!)#/1*/1!&/&(6'3'!#5!1%*!#553)3&(!$*?'31*'!#5!1%*!@A!(&.,*'1!Q((3/#3'!)313*'!&/2!KL!(&.,*'1!E=F=!)313*'!M&'!

0*&'9.*2! ?6! 4#49(&13#/P=! ! G44*/23)*'! G! &/2! Z! )#/1&3/! &! (3'1! #5! 1%*! E=F=! )313*'! .&/;*2! ?6! R3-3)!

Y/,&,*0*/1! Q/2*X! ')#.*! &/2! 4#49(&13#/

)313*'!0&6!?*!0#.*!(3;*(6!1#!.*-*&(!)9113/,+*2,*!4.&)13)*'!3/!)3-3)!*/,&,*0*/1=!!

! R#/1*/1!&/&(6'3'!$&'!)#/29)1*2!5.#0!\&.)%!1%.#9,%!\&6!@ABB

%&2!&!)316!0&/&,*.=!!8%*!)#2*.'!*X&03/*2!*&)%!$*?'31*!1#!2*1*.03/*!%#$!0&/6!#5!1%*!CA+C^!5*&19.*'!

$*.*!4.*'*/1

&''9.*! .*(3&?3(316=T!! `.*+1*'1'! #5! 1%*!$*?'31*+&''*''0*/1! 3/'1.90*/1!$*.*! )#/29)1*2! 5#.!?#1%! 1%*!E=F=!

&/2!Q((3/#3'!)313*'=!!Q/1*.)#2*.!.*(3&?3(316!.&/,*2!?*1$**/!N@!&/2!CT!4*.)*/1!M1%*!0*&/!3'!'(3,%1(6!#-*.!SA!

4*.)*/1P

\*&'9.*0*/1'! 1%&1! &.*! 23)%#1#0#9'! b! '9)%! &'! 1%*! 4.*'*/)*! #.! &?'*/)*! #5! ?&);,.#9/2!

3/5#.0&13#/!#/!&/! 3''9*!b!&.*!0#.*!&44.#4.3&1*! 5#.!1%3'!0*1%#2!1%&/!&!V92,0*/1!&?#91!1%*!:9&(316!#5!

1%*!3/5#.0&13#/=!!8%*!0*&'9.*'!'%#$!1%*!&-&3(&?3(316!#5!'#0*!3/5#.0&13#/

! >/*!3''9*!3/!$*?'31*!)#/1*/1!&/&(6'3'!3'!%#$!1#!2*53/*!1%*!I$*?'31*

#.!&9231!3/5#.0&13#/

1%*!)316!(*&2*.'%34

Documents

Social Media Savvy Cities Report