Social content management for ibm connections

© 2013 IBM Corporation

Social Content Management Solutions for IBM Connections Joel Demay – IBM Collaborative SolutionsTechnical Leader – Middle East and Africa

© 2013 IBM Corporation2

Please note:

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Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision.

The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.

Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user's job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here.


Agenda

Social Business Platform

What is Social Content Management?

Product Demonstration

IBM Connections Content Manager at a glance

Questions


Social Business delivers value to the organization by combining core capabilities driving business process transformation


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Questions



Social Networking:Person is at the Center

People are the most valuable asset People make connections People know things People get work done People innovate People create content People drive progress

Content Management: Content is at the Center

Content is the most valuable asset Content records single version of truth Content - better decisions, faster Content feeds business processes Content is the collective memory Content stays with organization Content is auditable


Social Networking is Collaboration ...… leveraging all IBM Connections services:

Profiles - Communities - Files - Wikis - Blogs - Forums - Events Media Gallery - Ideation Blogs - Activities - Activity Stream


Social Networking 1: Sharing

Eliminate silos of information by sharing content as well as expertise to accelerate business results

Both enterprise content and social content become discoverable by integrated analytics

Sharing of information across organizational boundaries creates new business opportunities (see ibm.com/social for examples)

Retain organizational knowledge when employees leave

Create a culture of reward and gratification as people become aware of what others are doing


Social Networking 2: Liking

Immediate feedback loop honoring the creator of content leading to a culture of Sharing

“Likes” elevate content to allow for viral spreading of useful information across the business

By liking posts or people Connections can make better recommendations on other resources

Useful information becomes widely available instead of lingering in silos


Social Networking 3: Commenting

Creating a dialog between users driving faster and more creative ways to develop ideas, concepts and content

History of comments providing context for new colleagues and team members to come up to speed on projects and team work

Interactive and threaded comments drive conversation on content that matters


Content Management is having Control ...… over all documents and content in an organization:

Documents - Spreadsheets - Presentations - Movies - Photos

Audio - Symphony - PDF - COLD - Images - Reports


Content Management 1: Check-in / out

Check-in / out controls who can edit a document

One person at a time can check a document out to make changes to the content

Other users can still open and view content or leave comments

Confidence in always having the 'single version of the truth

─ Never lose your changes

─ Coordinates user collaboration


Content Management 2: Folders and Taxonomies

Folder hierarchies represent the traditional way of organizing content and are still widely used to provide a logical structure for finding information

Metadata is a better way to describe the content and context to each document

Document Classes define what metadata fields are best suited for each type of content

A metadata taxonomy creates organized hierarchies of document classes and metadata to file content in multiple branches


Content Management 3: Approval Routing

Content often needs further review before uploading a final version to a broader audience

Approver role available for validating content

Support for single or multiple approvers, and ad-hoc nomination of additional approvers on a case-by-case basis

The review and approval routing ensures relevant content is also approved and therefore trusted content


Social Content Management is Collaboration ...… across all People and Content:

IBM Connections Content Manager


Act on Content in context

Control content creation and access Discover expertise and content

Mobilize Available anytime, anywhere

With IBM Connections Content Manager, leverage the foundational capabilities of an enterprise social collaboration platform with embedded content management capabilities making corporate content available for use across the enterprise.

• Utilize social analytics and embedded search to find content and subject matter experts

• Connects people to people and people to information, content and knowledge

delivering accurate and reliable results

• Confidence in a secure and controlled content management engine to accelerate productivity and business efficiency

• Combines the ease of social tools with the power of a structured hierarchy

• Be productive on the go with comprehensive mobile support to access content when you need to

• Proactively manage trusted content across your social network

• Engage people - Embed the collaborative content creation process into your workstream

Liberate key organizational content to drive improved decision-making and business results



Features

Core IBM Connections Capabilities

Be ready to act with up-to-the-minute, in-context views of critical business activity

Combine expertise with existing business applications to make better decisions faster

Get insight with Social Analytics to support deeper customer and partner relationships

Stay connected any time any where with comprehensive mobile support

Discover – Social capabilities - such as tagging, commenting, 'liking', and analytics. Activity Stream integration.

Fully integrated search across embedded content libraries.

Act – Activity Streams with embedded experience, commenting, tagging, pre-defined views

Control – Document check-in and check-out, version control, approval routing, metadata, taxonomy, document types, nested folders

Mobilize - Be productive on the go with viewing and commenting capabilities on a wide array of mobile devices


Libraries and Content

Library

Members

Wiki Pages

Forums

Events

Activities

...

The Library is installedas a Connections Component

The Library can be installed as a new instance or connected to an existing FileNet server

Community owners can easily add one or more Libraries to a Community

IBM Connections on WebSphere single WAS cell

Relational Database File systems


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Questions


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Questions



Check in/out documentsTrash can for

“soft” delete

Count and sort by number of

Likes and Downloads

Nested folders

Views*

*Views



Like or Unlike a document

Threaded Comments,

keeping version context

Create, re-use, remove Tags

Breadcrumb trail



Approved versions and

current drafts are displayed

Draft is only available to author or reviewer



IBM Connections Content Manager provides a rich social content and document management experience inside IBM Connections Communities

IBM Connections Content Manager (CCM) is an add-on to IBM Connections

Fully integrated social features, e.g. Tags, Likes, Download Count, Following

Traditional Content Management features, e.g. Check in/out, Approval Routing, Nested Folders, Full-Text and Metadata Search, Document Types and Metadata

Content Management becomes as easy to use as Social Tools

Fully integrated into the Activity Stream

Provides migration tool for documents in a Quickr Document Library to be moved into CCM


Agenda





Questions?


Come give us feedback on Connections 4.0 and beyond

Review design prototypes or help us do a usability study. Provide feedback about document management capabilities, micro-blogging enhancements and more. Join us all week in the “Design Lab” @ Asia 4 in the Dolphin.

Get answers to questions you've always wanted to ask, provide feedback from your own experience, and make suggestions for new features. Join us all week in the “Meet the Developer Lab” @ Asia 1 & Asia 2 in the Dolphin.


• New IBM Social Landing Page http://ibm.com/social

• Latest product info, research, podcasts, and more http://www.ibm.com/lotus/connections

•IBM Connections Team Blog http://ibmsocialsoftware.com

•Assets, discussion, and opinion about driving

the adoption of IBM social software http://www.ibm.com/blogs/socialbusiness

•App/Widget Catalog

http://catalog.lotus.com

External Resources and Information

http://ibm.com/social

http://www.ibm.com/lotus/connections

http://ibmsocialsoftware.com/

http://www.ibm.com/blogs/socialbusiness

http://catalog.lotus.com/


Start Your Social Business Journey Now!

Social Business transformation delivers real business value

Social Business is not an option – it's a mandate

Becoming a Social Business is easy with IBM Connections

ibm.com/social

http://ibm.com/social


Legal disclaimer

© IBM Corporation 2013. All Rights Reserved.

The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software.

References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results.

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