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Social Software for the Enterprise encouraging drastic improvments in efficiency through Knowledge Transfer, Locating Expertise & Collaboration among Business Partners, Customers, Colleagues, Communities, Groups & Individuals.
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© 2008 IBM Corporation
IBM Lotus Connections
Knowledge Transfer and Social Software for BusinessKnowledge Transfer and Social Software for Business
Jason FaszholzRegional Sales ExecutiveIxion Corporation, an IBM Premier Software Partner
STORY TITLESpeaking the language of Web 2.0
Tagging A method of tracking online items that
can help you discover related items and help improve searches and expertise location.
Web logs (or blogs) Web pages where users can keep a
personal diary or share information with teams, the company or the world, helping businesses to drive new viewpoints and harness the wisdom of crowds.
WikiCollective authoring environments that
enable people to easily populate and edit a Web site based on project or community needs.
Derived from “What I Know Is” or perhaps the Hawaiian term for fast: wikiwiki.
Mash-ups Applications that combine content from
more than one source to create a new service.
STORY TITLE
IBM’s Web 2.0 Goes To Work initiative
A set of philosophies and technologies that foster innovation, speed, and simplicity. New business designs such as the “Long Tail”
Lighter weight infrastructure & simpler programming models
Tapping collective knowledge
“The future of business is selling less of more. Infinite choice and lower costs to connect supply and demand is changing the nature of the market and will transform entire industries. Growth is in the long tail.”—Chris Anderson, The Long Tail, Hyperion, June 2006
Tap the collective knowledge of your extended teams. By creating dynamic and geographically diverse communities committed to innovation, organizations can effectively disrupt the status quo.
Mashups: Web applications that combine data from more than one source
Rich Internet Applications (RIA): Web applications that have the features and functionality of traditional desktop applications
Extending SOA with Web 2.0: Web 2.0 extends reach and value of SOA by making it simple to use
STORY TITLESocial Software Market Opportunity
To thrive in the era of social computing, companies must abandon top-down management and communication tactics, and weave communities into their products and services, use employees and partners as marketers and become part of a living fabric of brand loyalists. Forrester, “Social Computing: How Networks Erode Institutional Power, And What to Do About It”,Feb 13, 2006
“Enterprise social software will be the biggest new workplace technology success story of this decade. 30% of enterprises will openly sponsor internal…social sharing spaces to help employees find others with similar interest, skills, backgrounds and experiences. “ - Gartner, “ Predicts 2007 – Big Changes Ahead in the High Performance Workplace”, Dec 5, 2006
According to Gartner, the social software market will grow from $226 million in 2007 to more than $707 million by 2011. This represents an explosive compound annual growth rate (CAGR) of more than 41% - Gartner, “The Emerging Enterprise Social Software Marketplace , July 2007
Tapping collective knowledge
STORY TITLE
Employees bring Web 2.0 tools into the office
Source: Forrester - June 2007 US Web 2.0 Online Survey
STORY TITLEBusiness efficiency drives adoption
Source: Forrester - December 2006 United States CIO Confidence Poll Online Survey
STORY TITLE
Source: December 2006 United States CIO Confidence Poll Online Survey
Desired packaging by CIOs
STORY TITLE
Lotus Community (Social) Software with Web 2.0 capabilities – Community Collaboration CEO Bundle
© 2008 IBM Corporation
Introduction to Lotus ConnectionsIntroduction to Lotus Connections
STORY TITLE
Lotus Connections Provides 5 Key Services*May be purchased individually
Create, find, join, and work with communities of people who share a common interest, responsibility, or area of expertise
Use a weblog to present your idea and get feedback from others; learn from the expertise and experience of others who blog
Save, organize and share bookmarks; discover bookmarks that have been qualified by others with similar interests & expertise
Organize your work, plan next steps, and easily tap your expanding professional network to help execute your everyday deliverables, faster
Quickly find the people you need by searching across your organization using keywords that help identify expertise, current projects and responsibilities
Activities*
Profiles*
Communities
Blogs
Dogear
STORY TITLELotus Connections V1 – a quick glimpse
STORY TITLEUsing Lotus Connections from Your Daily Tools
IBM WebSphere® PortalPortlet integrates any / all services into portal pages / sites
Lotus Connections Services
Microsoft Office & Windows Explorer
Upload files to Activities, search profiles, create a blog, and make Activity To Do's
Extensibility
Browser BookmarksFeed readersBusiness cardMashupsMobileREST APIs
IBM Lotus NotesPowerful activity sidebar
IBM Lotus QuickrAdd page to Activities
IBM Lotus SametimeActivities and Profiles plug-in
STORY TITLE
Lotus Connections – Silver Bullets Activity centered – designed for the way people work
First industry platform for business-grade social computing
Social computing capabilities are fully integrated with personalized work environments
Tagging works across all features of Lotus Connections (democratization of content management)
Connect people with information, application and expertise
Open Standard provides flexibility & choice
Built on service oriented architecture (SOA)
Rapidly extend customer applications with Lotus Connections capabilities
Provides a simple and rich end user experience
STORY TITLELotus Connections Functional Topology
Corporate LDAP Directory(ITDS 6, MS Active Directory 2003, Domino, SunOne)
Lotus Connections ServiceRequires IBM WebSphere® Application Server 6.1 on:
• Red Hat Enterprise Linux Enterprise Server (Nahant Update 4)• Microsoft Windows 2003 Server • SUSE Linux Enterprise Server 10 on Intel• IBM AIX 5.3.0.4 64 bit OS
Relational Database(IBM DB2® 9.1 software, Oracle 10G, and Microsoft SQL 2005)
Access Points• Browsers • IBM Lotus Notes®
• IBM Lotus Sametime®
• IBM WebSphere Portal• Web applications• Microsoft Office• Feed readers • Other rich clients
One or more services …ActivitiesProfilesDogearBlogsCommunities
STORY TITLESupported Software for R1.0.2
Server side operating system
Red Hat Enterprise Linux Enterprise Server V4.0 on x86-32
Microsoft Windows 2003 Server - Standard
Microsoft Windows 2003 Server - Enterprise
Web browser support
Microsoft Internet Explorer 6.x, 7.x Mozilla Firefox 2.0 (Microsoft Windows
and Linux) Application server
IBM WebSphere Application Server V6.1.0.3
HTTP Server
IBM HTTP Server from WebSphere Application Server V6.1.0.3 (IHS)
LDAP Directory
IBM Tivoli Directory Server (ITDS) 6.0.0.3
Microsoft Active Directory 2003 Service Pack 2
Database
IBM DB2 V9.1 Fix Pack 2
Oracle 10g 10.2.0.3
STORY TITLE
Need to Connect
The Business Case for Social Software
Innovators grow faster and 75% of CEOs indicated that collaboration was important to
innovation.
Organizations need to to weave communities into business processes and execute innovative ideas
quickly.
Organizations wanting to recruit a new generation of leaders must have the kinds of technology tools
that appeal to them.
Work environments are more complex (matrixed organizations, mergers / acquisitions, global companies, telecommuting / remote workers).
Getting work done requires more interactions with unknown people to get more
expertise/information.
Need for Innovation
Organizations want to add social tools
to their internet sites to increase customer
participation
STORY TITLE
Key Customers from 2008
“The Federal Aviation Administration is using a feature called Activities for disaster preparedness. In the event of an emergency, the agency would be able to channel RSS feeds from internal blogs, relevant documents, and plans into an (Lotus Connections) Activities page for everyone to see and discuss.” (”Social Networking, a time waster or the next big thing in collaboration?” Information Week Sept 2007)
“The ability to access people that you know and you don't know in an immediate and effective way makes social networking very appealing to corporation because it is the only key that we know to really enable and very large organization to act as a small community “ Tsvi Gal, CTO Asset Mgmt, Deutsche Bank. (IBM TV Interview)
“By having members brainstorm, review each other's work, and prepare budgets on the network, the Film Foundation believes it can cut by half the amount of time it takes to create the materials.” (“Water cooler is now on the web” Business Week, Sept 2007)
Kurt Woetzel, Bank of New York Mellon's chief information officer, said the New York company is "leveraging the human capital of the company" while in the midst of a massive organizational change, just four months after Bank of New York Co. Inc. and Mellon Financial Corp. closed their merger. "We're bringing together our community in a way we haven't in the past," he said. … The banking company announced the tools to 250 of its top technical employees. Over the next several months plans to introduce to its roughly 6,000 tech employees the set of Web tools from International Business Machines Corp. called IBM Lotus Connections. (“BNY Mellon Pools Human Capital in Social Network” American Banker “ Nov 7 2007)
STORY TITLE
18
Recent customer comments on Lotus Connections
"Intuit's growth has always been driven by innovative products.
We wanted to take that to the next level by tapping the collective intelligence of the organization using a Web 2.0 approach.
IBM Lotus Connections is proving to be the right suite of social software for our business. It allows us to quickly find specific skills across the company, share expertise and execute faster.”
Charles Salmon, IT Director - Intuit
"Up-to-date collaboration and communications tools are also essential for employers wishing to attract the best talent in the industry.
The new generation entering the job market is already familiar with instant messaging and social networking tools.
These young professionals want to utilize the same capabilities in their day-to-day work."
…said CIO Pauli Nuutinen, Metso Corporation
STORY TITLE
Holds over 514,000 profiles and is the hub of user requests & all applications authentication for IBM.
Home of over 364,351 bookmarks with 917,562 tags. Serving a contributor population of 11,597, with enterprise search access to all IBMers.
Houses 361 public communities, 154 private communities with over 3,800 unique members.
Enables ad hoc collaboration with over 29,735 active activities for 56,633 users.
Hosts 10,847 weblogs, 89,682 entries with 37,349 users and 18,758 tags. Used by IBMers as a source of idea and information sharing.
We are our own best customer reference…
Connecting and empowering IBMers so they can respond faster using innovative
solutions.
STORY TITLEMS Sharepoint Side to Side Comparison
Lotus Connections Microsoft Sharepoint
Designed from the ground up as a community-wide social software platform.
Designed as a collaborative, document sharing platform and repository.
5 services: profiles, blogs, communities, dogear, activities.
No shared bookmarks or activities.
Supports tagging across the services.
No cross-services tagging in Sharepoint at this point.
Microsoft: 'Our customers are already using Sharepoint. Therefore, they don’t need another social software platform'......
IBM: 'You have a document centric, team collaboration solution, not a community wide knowledge sharing and expertise location platform. How easily can you find an experts and the resources they use beyond their documents? How easily can you collect all the sources of information such as emails, web links, instant message chats (ie. anything beyond documents) to complete a task or group project?
STORY TITLE
Results: Enterprise 2.0 Conference, Boston, June 9-12Microsoft Sharepoint VS. IBM Lotus Connections
Analyst & Industry Expert Reactions:
"IBM and Microsoft showed off their social software for businesses at the Enterprise 2.0 Conference in Boston today in a three hour session meant to compare and contrast their offerings. While both vendors showed their products could integrate with existing e-mail systems (especially e-mail systems that they sell, such as Notes and Exchange), IBM's Lotus Connections looked, at minimum, a year or more ahead of SharePoint in its social computing capabilities out of the box. It was a lot prettier looking, too."- C.G. Lynch, CIO.com Rants: Enterprise 2.0 Faceoff: Microsoft Lags Behind IBM in Social Software, June 10, 2008
"The storyline and narrative woven around the presentation and demonstrations was near-perfect. The IBM team established the use case scenarios and drilled down into those scenarios in a way that allowed people to make the connection (no pun intended) between the use cases and functional components."- Mike Gotta, E 2.0 Conference: Social Computing Platforms, June 19, 2008, Collaborative Thinking Blog
"IBM came off looking better for various reasons. They fielded a more focused demo team -- never to be underestimated — but also because Connections has some slick, Ajax interfaces, and SharePoint does not."- Tony Byrne, CMS Watch, IBM-Microsoft Shootout at the Enterprise 2.0 Conference, June 9, 2008
"Clearly, IBM has won this round!! I'm so excited to hear non-IBMers get excited about Lotus Connections and see how Sharepoint really doesn't hit the mark."- Luis Benitez, Socialize Me, June 9, 2008
STORY TITLE
22
Summary: Lotus Connections Provides a Social Software Infrastructure for the Enterprise Lightweight, loosely-coupled,
independent services
Incremental adoption supported: start anywhere, go anywhere
The whole is greater than the sum of its parts
Consistent administration
Easy to integrate for in context productivity
Supports multiple access points (e.g. Web browser, Lotus Notes, Lotus Sametime, WebSphere Portal, Microsoft Office)
Communities
Blogs DogearActivities
Profiles
Form groups around shared
interests, expertise
Locate expertise quickly
STORY TITLE
23
Introducing...The Homepage: Lotus Connections
Aggregates relevant
social data throughout Connection
s
Eases managemen
t of your incoming requests and tasks
Improves your ability
to track and
discover critical
information and people
Cross-Connections
Search
Provides faster access
to your rapidly expanding network
Composed of widgets that
can be used in other web
applications, including
custom pages or mashups
Product futures are directional in nature and does not imply any product plan commitment on the part of IBM. Plans are subject to change at any time without notice.
STORY TITLE
24
Profiles: Stay In Touch With Your Network
Aggregate social data in one place for
others to easily
discover your work
Identify, develop
and maintain a professional network
with colleagues
Expanded customized profile data fields and
views for your organization
Tag your colleagues and easily find them, search on them, and
keep in touch with
them
Product futures are directional in nature and does not imply any product plan commitment on the part of IBM. Plans are subject to change at any time without notice.
STORY TITLE
25
Lotus Connections mobile access Joint endeavour with RIM has enabled
access to Lotus Connections services via Blackberry devices
© 2008 IBM Corporation
THANK YOU! QUESTIONS? THANK YOU! QUESTIONS?
Jason Faszholz, Ixion CorporationRegional Sales Executive | West Region, North [email protected]/in/jasonfaszholz