Sky Software

Front Office System

WARNING:

Spark software is registered trademarks and is protected by copyright law and international treaties .

The Sky Software Front Office System Software Module is designed to provide staff and management with an efficient tool to monitor and provide services to hotel guests and groups promptly and accurately. An optimized user interface, and a seamless operational integration with Centralized Billing, A/R provide an efficient and easy to use application module.

Technical Features:

Multitasking & Multi-user Windows Application

Solid & Flexible Database Engine (Microsoft SQL)

Support Multiple Languages Including Arabic Language

Flexible Reports Design & User Defined Reports (Crystal Reports)

Multiple Currencies are Handled

Graphical Reports are supported

Interfaces with Telephone PABX, B/O and POS systems, and other systems

Front Office System

FOS CORE MODULES 1. Front Office System 2. Setup System 3. Night Auditing

MAJOR FEATURES Advanced Reservation Individual Reservations Company ReservationsGroup ReservationsReservations Forecast Yield Management SystemReservation Confirmation

Front Desk OperationGuest Arrivals Group Arrivals Auto Room Assignment Walk-in Room Move Guest Messages Guest Billing and Cashiering Paid outs

Night Audit Automatic Room Charge PostingAutomatic Fixed Charges Posting • Nationality Statistics Market Segment StatisticsSource of Business Statistics Manager Reports Revenue Reports Credit Limits Reports Cashier Summary ReportsPayment Reports Corrections and Adjustments Reports Journal of Postings ReportsUnlimited User Definable Reports

Guest History Detailed and summarized history reports for Individual, Companies, Travel Agents, and Source.

House KeepingOOO RoomsOOS Rooms Assigning Rooms Status (Clean or Dirty)

Rate ManagementRooms Types with the Rates and Rates Codes

Yield and Forecast Management System: Yield and forecast related the reservation and the source of businessOn-Line bar and pie charts for the forecastsOptimizing the sales policies

Front Office System

FOS - Index Front Desk – Group ArrivalFront Desk – In House Guests

Cashiering – Guest Billing

Cashiering – General Posting

Cashiering – Postings Journal

Cashiering – Cashier Options

Utilities – House Keeping

Utilities – Out Of Order

Utilities – Reports

Utilities – Events

Utilities – User Log

Night Audit – Backup

Night Audit – Night Audit

Night Audit - Reports

Main Screen

File - Change Password

File - Logout

Reservation - Individual

Reservation - Group

Reservation – Profiles

Profile - Main

Profile - Statistical

Profile – Financial

Profile – Special

Profile – Notes

Profile – History

Front Desk – Individual Arrival

AB

C

Main Screen

The main screen consists of the following main parts:A: Menu Bar : which consist of the following menus, File, Reservation, Front Desk, Cashiering, Utilities, Night Audit and Help

B: Tools Bar: a set of tools commandC: Status Bar: this bar shows the system date and time, and user ID and cashier number if any

Front Office System

File – Change Password This option is used to enable the current user to change his password

Fields ExplanationOld Password: user should enter the old password to assure that this user ID belongs to the current oneNew Password: new password, this field can be alphanumeric up to 20 Confirm Password: confirmation of the previous password

File - LogoutThis option is used to enable the current user to logout temporary from the system or to enable another user to login, the form bellow will be loaded when chosen this option …

Fields ExplanationUser ID: this field is a unique user identification given to the system users by the IT or systems supervisorPassword: user password for security purposes and multi-users systemLanguage: choose one of listed interface language.

File – ExitTo quit from the system

Front Office System

Reservation – Individual

This option loads the bellow screen, a list of

already exist reservation

Columns Header ExplanationRm#: Room number associated with the entire reservationR Type: Room Type (DBL, SNGL,…)Last Name: of the guest.First Name: of the guest.Arrival: arrival date of the current guest reservationDeparture: the expected departure date for the current guest reservation#P: Number of PAX (persons) in this reservation#R: Number of room belongs to this reservationTravel Agent: the name of the travel agent associated with this reservation (if any)

Company Group: the name of the company associated with this reservation (if any)Source: the name of the source associated with this reservation (if any).S: The status of the current reservation, this an alphanumeric field, to declare the reservation type, it could be I for checked in or X for canceled or N for no shows or 1,2,3… for reservation type i.e. definite, tentative,… .F: flag, this fields to indicate that there is message(s) or locater for the current guest.

Front Office System

Reservation – Group

This option loads the below screen, a list of already exist group reservation:

Columns Header ExplanationRm#: Room number associated with the entire reservationR Type: Room Type (DBL, SNGL,…)Last Name: of the guest.First Name: of the guest.Arrival: arrival date of the current guest reservationDeparture: the expected departure date for the current guest reservation#P: Number of PAX (persons) in this reservation#R: Number of room belongs to this reservationTravel Agent: the name of the travel agent associated with this reservation (if any)Company Group: the name of the company associated with this reservation (if any)Source: the name of the source associated with this reservation (if any).S: The status of the current reservation, this an alphanumeric field, to declare the reservation type,

it could be I for checked in or X for canceled or N for no shows or 1,2,3… for reservation type i.e. definite, tentative,

… .F: flag, this fields to indicate that there is message(s) or locater for the current guest.

Front Office System

Profiles - MainThis screen contains the guests main information such as name, address, passport info,

total nights and revenue, …

Front Office System

Front Desk – Individual Arrivals

Arrival: to list all arrivals in a certain dateName / Room: search the entire screen / table by name or room no.

Advance Search: more search options … press the down arrow

Front Office System

Front Desk – Group Arrivals

Same as described in the previous screen the only different with screen is that it deals with groups with a new option Group Check In …

Front Office System

Front Desk – In-House Guests

To list all in house guests, search can be done by name, room number, or arrival/departure date.

Front Office System

Cashiering – Guest BillingUser should his own password when chosen this option

Single BillThe guest folio can be divided up to six separate bills for distrusting the postings among them, so the room charges can be on one, and food on the other, and so on,… the screen below shows the single form of the bill

Tabs ExplanationShow All Bills: to display all parts of the bill Transfer: to move the selected posting(s) into another window or roomSplit: to divide the selected posting into separate ones Print: to print out the entire folioDelete: to delete a certain posting(s)Select All: to choose all postings on the entire windowsUnselect All: to un-choose all selected posting with previous option

Front Office System

Cashiering – General Posting

To insert posting to different rooms on the same screens …

Fields ExplanationRoom #: the number of the roomPost #: the number of the postingDescription: the associated text with the postingPrice: the price of the posted itemQty: the quantity of the itemAmount: price multiplied by QtyWin: the desired windows to insert the posting intoSupplement: cashier or employee name whom made the manual invoiceRef #: Reference Number: usually used for the number of the manually made invoice

Front Office System

Cashiering – Cashiers Options

Paid Deposit:

Fields ExplanationPost #: the number of the postingDescription: the associated text with the postingAmount: price multiplied by QtySupplement: cashier or employee name whom made the manual invoice

Front Office System

Exchange Rate:

This table shows all defined currencies and there exchange rates

Fields ExplanationPost #: guest nameCurr. Abbrv: Currency AbbreviationsExch. Rate: Exchange RateSell Rate: Sell Rate for the currencyPType: Post Type (FC for foreign currency, LC for Local currency..)

Front Office System

Cashiering – Folio History

To list all checked out folios on a certain date for viewing or re-printing purposes

Front Office System

Utilities – Housekeeping

This option enables the HK manger/supervisor to manipulate the rooms status

Fields ExplanationRoom #: the number of the roomRoom Types: the room typeStatus: of the room CL for clean DI for DirtyHouseKeeping: room status Vacant or occupied from the view of the housekeeping dept.F/O: room status Vacant or occupiedCommand Buttons Enter (Change Status) : to change the status of the room between CL and DI(+) Change H/K: to change the status of the room between V for Vacant and O for occupied from the view of the housekeeping dept.

Front Office System

In-House Guests: Reservations :

Utilities – Reports

Sales / Profiles: Postings / Financial:

Front Office System

Statistical: Configuration:

Reports

Specials :

Front Office System

Utilities – Events

To add or view the list of defined events calendar, such as guests birthdays, public holidays

Front Office System