Shelter Diagnostic Survey

Shelter Name

Results and Planning

Survey Goals

• Get feedback from staff about their work environment

• Analyze the feedback to find trends

• Address the top areas for improvement

Background

• An online survey was made available to all staff for a two week period.

• XX% of staff responded

• Management staff consulted with the SDS team to identify key trends

Overall Satisfaction

Overall Satisfaction

My Work

Volunteers

Euthanasia

Teamwork

Training

Communication

Management

Reactions to the Survey

Focus Areas

• Communication

• Teamwork

• Training

The Plan

Communication– 3 morning meetings per week– Question box– E-mail newsletter– Employee participation in updating SOP’s– Employee assistance with design of training

program

The Plan

Training• New employees will attend volunteer training• Increases classroom time before hands-on work• More management involvement in training rather

than peer to peer• Some experienced staff members will be

designated as trainers

The Plan

Teamwork

• Increased cross training

• More people will be able to move between departments to help where needed.

• Staffing will be based on number of animals needing care each day.

Questions/Comments