Case StudySer�ceNow discovery and ser�cemapping for Nordics-basedfinancial ins�tu�on

Business benefits delivered

Client With 50+ years of service, the client provides payment services to over 300,000 merchants throughout the Nordic region – from large corporations to smaller enterprises and micro-merchants.

Challenges

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LTI (NSE: LTI, BSE: 540005) is a global technology consulting and digital solutions Company helping more than 350 clients succeed in a converging world. With operations in 30 countries, we go the extra mile for our clients and accelerate their digital transformation with LTI’s Mosaic platform enabling their mobile, social, analytics, IoT and cloud journeys. Founded in 1997 as a subsidiary of Larsen & Toubro Limited, our unique heritage gives us unrivaled real-world expertise to solve the most complex challenges of enterprises across all industries. Each day, our team of more than 28,000+ LTItes enable our clients to improve the effectiveness of their business and technology operations, and deliver value to their customers, employees and shareholders. Find more at www.Lntinfotech.com or follow us at @LTI_Global

• Migrating old legacy network design to Cisco ACI for a newly established

datacenter that will replace one of the existing datacenters.

• No service overview and CMDB to support the transition team of 150

business services.

• CMDB Accuracy

• Modules implemented: ITSM, ITOM: Service Mapping, ITAM: CMDB / Asset

• Integrations with vCenter, AlgoSec (firewall management), ACI, SNOW and Azure

• Removed customizations and made improvements in IM, PM, SLM, KM, and

Service Catalog Modules

• Extensive integration of 25 legacy systems which were not holding accurate,

updated data

• Customized 100 patterns for 150 Business Services

• Workshops using “Business 1st” methodology to map infrastructure to applications

and business services

• Re-implementation of ITSM processes as per Client requirements to support new

CMDB & business service maps

• 25% reduction in DC Migration time by creating business service oriented move groups

• Accurate costing of each business service for replication in new regions/geographies

• Easy cost computation for new business expansions