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Knowledge Workflow Forms CMDB Data Warehouse

CMDB Workflow Knowledge Knowledge Workflow Forms CMDB Data Warehouse Data Warehouse

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Page 1: CMDB Workflow Knowledge Knowledge Workflow Forms CMDB Data Warehouse Data Warehouse

Knowledge

Workflow FormsCMDB Data Warehouse

Page 2: CMDB Workflow Knowledge Knowledge Workflow Forms CMDB Data Warehouse Data Warehouse

Microsoft Operations Framework Microsoft Operations Framework

Change ManagementChange ManagementConfiguration ManagementConfiguration Management

Release ManagementRelease Management

Capacity ManagementCapacity ManagementAvailability ManagementAvailability ManagementFinancial ManagementFinancial ManagementInfrastructure EngineeringInfrastructure EngineeringSecurity ManagementSecurity ManagementService Continuity Service Continuity ManagementManagementService Level ManagementService Level ManagementWorkforce ManagementWorkforce Management

Service DeskService DeskIncident ManagementIncident ManagementProblem ManagementProblem Management

Service Monitoring and Service Monitoring and ControlControl

Security AdministrationSecurity AdministrationNetwork AdministrationNetwork AdministrationSystem AdministrationSystem Administration

Job SchedulingJob SchedulingStorage ManagementStorage Management

Directory Services Admin.Directory Services Admin.

ReleaseReadiness

Review

ReleaseApprovedReview

SLAReview

OperationsReview

Page 3: CMDB Workflow Knowledge Knowledge Workflow Forms CMDB Data Warehouse Data Warehouse

Additional Platforms:

Additional Platforms:

Linux, UNIX, CISCO, F5, Intel, AMD

Linux, UNIX, CISCO, F5, Intel, AMD

Business A

pplications

Window

s Applications

Windows Services:

Windows Services:

Active Directory, MS.NET, Virtualization, Powershell

Active Directory, MS.NET, Virtualization, Powershell

Microsoft Windows Platform

Microsoft Windows Platform

Storage Storage ManagementManagement

ServiceServiceManagementManagement

Configuration & ReleaseConfiguration & ReleaseManagementManagement

Event & PerformanceEvent & PerformanceManagementManagement

Page 4: CMDB Workflow Knowledge Knowledge Workflow Forms CMDB Data Warehouse Data Warehouse

End to End Service Monitoring• Proactive management of IT services • Integrated monitoring

Best of Breed for Windows • Reduced problem-resolution time• Reduced TCO of Windows

environment

Increased Efficiency and Control• Improved time to value • Reduced IT management complexity

““We’ve always run IT lean and mean, so that won’t change with Operations Manager. We’ll We’ve always run IT lean and mean, so that won’t change with Operations Manager. We’ll just run IT better—and enable the company to make more money. just run IT better—and enable the company to make more money.

-Robert Fort, Chief Information Officer, Virgin Megastores USA-Robert Fort, Chief Information Officer, Virgin Megastores USA

An end-to-end service management solution that helps you easily An end-to-end service management solution that helps you easily monitor your IT services and gain greater control of your IT monitor your IT services and gain greater control of your IT

environment. environment.

Page 5: CMDB Workflow Knowledge Knowledge Workflow Forms CMDB Data Warehouse Data Warehouse

Simplicity• Simplified setup and UI• Cost effective infrastructure• Advanced Task Sequencing and improved scheduling• Native support for device management

Deployment• Unified client/server deployment of Windows OS • Core Windows Vista technologies• Vista and Office 2007 centralized upgrade assessment/resolution• Offline media support for full offline provisioning

Security• Full mutual authentication between client/server • Network Access Protection (NAP) integration• Enterprise vulnerability assessment• More efficient infrastructure

Configuration• System Definition Model (SDM)• Regulatory compliance reporting• Tight integration with Software Updates Management (SUM)• License and asset management

Not only does Systems Management Server reduce the effort required to help keep user Not only does Systems Management Server reduce the effort required to help keep user desktops secure, but it also reduces security risk because we can push out security updates desktops secure, but it also reduces security risk because we can push out security updates much faster than before. much faster than before.

- Matthew O’Neill, Group Head of Distributed Systems, HSBC Global IT Operations - Matthew O’Neill, Group Head of Distributed Systems, HSBC Global IT Operations

A comprehensive solution enabling you to provide relevant A comprehensive solution enabling you to provide relevant software and updates to users quickly and cost-effectively. software and updates to users quickly and cost-effectively.

Page 6: CMDB Workflow Knowledge Knowledge Workflow Forms CMDB Data Warehouse Data Warehouse

Industry Support & RecognitionIntegrated data sourcesLeverages MOM, SMS and AD investments Extensible schema

BenefitsEnables better business decision makingProviding a platform for data convergence and IT management reporting Improves management and utilization of IT resources

Delivering a comprehensive Data Warehouse and Delivering a comprehensive Data Warehouse and reporting platform for System Center family of productsreporting platform for System Center family of products

Key FeaturesKey Features

Offline data warehouseConsolidated view of multi-site hierarchiesStreamlined query and report creation

Page 7: CMDB Workflow Knowledge Knowledge Workflow Forms CMDB Data Warehouse Data Warehouse

Plan More Efficient Deployments: Reduce Costs• Run hardware utilization and transaction latency

analyses• Optimize upgrade path by performing hardware,

architecture, and software “what-if” analyses• Use infrastructure sizing for distributed server

deployments• Model performance of current deployment

Stay a Step Ahead of Performance Issues• Find future bottlenecks • Proactively plan and change infrastructure• Ensure Exchange Server and MOM applications

and servers are running at efficient levels • Understand the impact of changes

Best-practice guidance and hardware-specific knowledge for planning a Best-practice guidance and hardware-specific knowledge for planning a deployment for Microsoft Exchange Server or Microsoft Operations Manager deployment for Microsoft Exchange Server or Microsoft Operations Manager

(MOM). (MOM).

New York

Los Angeles

Page 8: CMDB Workflow Knowledge Knowledge Workflow Forms CMDB Data Warehouse Data Warehouse

Continuous Data Protection for Windows Application and File Server Protection

• One-click lossless application recovery • Easy-to-manage and robust disk/tape

back‑end platform Rapid and Reliable Recovery

• Data recovery in minutes without IT intervention• Easily accessible disk-based solution

Advanced Technology for Any Enterprise• Comprehensive and seamlessly integrated disk

and tape • Data protection solution for most demanding

Windows, SQL, Exchange, and Vista environments

A server software application that optimizes disk-based backup and A server software application that optimizes disk-based backup and recovery recovery

““When a user needs a file restored, they don’t ever When a user needs a file restored, they don’t ever have to file a work order or contact the Help desk. They have to file a work order or contact the Help desk. They can restore their own file instantly.”can restore their own file instantly.”

- Robert Bledsoe, Network Architect, Des Moines Public Schools - Robert Bledsoe, Network Architect, Des Moines Public Schools

Page 9: CMDB Workflow Knowledge Knowledge Workflow Forms CMDB Data Warehouse Data Warehouse

Simple Install Comprehensive MonitoringUpdate Management Software and Hardware InventoryIntegrated Reporting Software Deployment

Unified Experience• Provides a single solution with a single

console• Manages servers, clients, HW, SW, and IT

services

Proactive Management• Reduces problem-resolution time• Automatically collects data and keeps your

systems up-to-date

Increased Efficiency• Easy to deploy and maintain• Simplifies complex tasks for increased

efficiency

A proactive and unified management solution that enables IT professionals to A proactive and unified management solution that enables IT professionals to more efficiently update, monitor, and troubleshoot their IT environments. more efficiently update, monitor, and troubleshoot their IT environments.

Key FeaturesKey Features

Page 10: CMDB Workflow Knowledge Knowledge Workflow Forms CMDB Data Warehouse Data Warehouse

Simple and Easy to Use• End-to-end automation of a core set of ITIL-based MOF

processes• Intuitive interface for all users

Easy to Extend and Configure• Customizable forms• Wizard-driven configuration for workflows

Systems Management Integration• Deep integration with SMS, MOM, Office System, Windows,• Visual Studio• Linking Framework and SDK for integration to 3rd-party

products Strong Technology Foundation

• System Definition Model (SDM)• Windows Workflow Foundation• Powerful CMDB developed on Service Modeling Language

(SML)

Knowledge driven automation of IT across people, Knowledge driven automation of IT across people, processes, and technology processes, and technology

A platform that enables IT administrators, business managers and end users to A platform that enables IT administrators, business managers and end users to collaborate on processes that combine various System Center components.collaborate on processes that combine various System Center components.

Page 11: CMDB Workflow Knowledge Knowledge Workflow Forms CMDB Data Warehouse Data Warehouse

Increased Physical Server Utilization • Deploys multiple virtual servers on 1 physical

server• Increases flexibility• Sets up servers for testing• Decreases hardware costs

Centralized Management of Virtual Infrastructure• Uses MOM pack for reporting and health monitoring• Reports on consolidation candidates, utilization

trending, optimization opportunities

Rapid Provisioning of New Virtual Machines • Enables end users to use Self Service Provisioning

UI to request and place VMs • Enables administrators to configure rules and

boundaries for provisioning

A centralized management application solution forA centralized management application solution forMicrosoft virtual server software. Microsoft virtual server software.

VMVMVMVMVMVMVMVMVMVM

VM VMVMVMVMVMVMVM

VMVM VMVMVM

VM

Page 12: CMDB Workflow Knowledge Knowledge Workflow Forms CMDB Data Warehouse Data Warehouse

Microsoft Operations Framework Microsoft Operations Framework

Change ManagementChange ManagementConfiguration ManagementConfiguration Management

Release ManagementRelease Management

Capacity ManagementCapacity ManagementAvailability ManagementAvailability ManagementFinancial ManagementFinancial ManagementInfrastructure EngineeringInfrastructure EngineeringSecurity ManagementSecurity ManagementService Continuity Service Continuity ManagementManagementService Level ManagementService Level ManagementWorkforce ManagementWorkforce Management

Service DeskService DeskIncident ManagementIncident ManagementProblem ManagementProblem Management

Service Monitoring and Service Monitoring and ControlControl

Security AdministrationSecurity AdministrationNetwork AdministrationNetwork AdministrationSystem AdministrationSystem Administration

Job SchedulingJob SchedulingStorage ManagementStorage Management

Directory Services Admin.Directory Services Admin.

ReleaseReadiness

Review

ReleaseApprovedReview

SLAReview

OperationsReview

Page 13: CMDB Workflow Knowledge Knowledge Workflow Forms CMDB Data Warehouse Data Warehouse

ReleaseReadinessReview

ReleaseApprovedReview

SLAReview

OperationsReview

Microsoft IT and System CenterMicrosoft IT and System Center

Change ManagementChange ManagementConfiguration ManagementConfiguration Management

Release ManagementRelease Management

Capacity ManagementCapacity ManagementAvailability ManagementAvailability ManagementFinancial ManagementFinancial ManagementService Level ManagementService Level Management

Incident ManagementIncident ManagementProblem ManagementProblem Management

Service Monitoring and ControlService Monitoring and ControlSecurity AdministrationSecurity AdministrationNetwork AdministrationNetwork AdministrationSystem AdministrationSystem Administration