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Knowledge
Workflow FormsCMDB Data Warehouse
Microsoft Operations Framework Microsoft Operations Framework
Change ManagementChange ManagementConfiguration ManagementConfiguration Management
Release ManagementRelease Management
Capacity ManagementCapacity ManagementAvailability ManagementAvailability ManagementFinancial ManagementFinancial ManagementInfrastructure EngineeringInfrastructure EngineeringSecurity ManagementSecurity ManagementService Continuity Service Continuity ManagementManagementService Level ManagementService Level ManagementWorkforce ManagementWorkforce Management
Service DeskService DeskIncident ManagementIncident ManagementProblem ManagementProblem Management
Service Monitoring and Service Monitoring and ControlControl
Security AdministrationSecurity AdministrationNetwork AdministrationNetwork AdministrationSystem AdministrationSystem Administration
Job SchedulingJob SchedulingStorage ManagementStorage Management
Directory Services Admin.Directory Services Admin.
ReleaseReadiness
Review
ReleaseApprovedReview
SLAReview
OperationsReview
Additional Platforms:
Additional Platforms:
Linux, UNIX, CISCO, F5, Intel, AMD
Linux, UNIX, CISCO, F5, Intel, AMD
Business A
pplications
Window
s Applications
Windows Services:
Windows Services:
Active Directory, MS.NET, Virtualization, Powershell
Active Directory, MS.NET, Virtualization, Powershell
Microsoft Windows Platform
Microsoft Windows Platform
Storage Storage ManagementManagement
ServiceServiceManagementManagement
Configuration & ReleaseConfiguration & ReleaseManagementManagement
Event & PerformanceEvent & PerformanceManagementManagement
End to End Service Monitoring• Proactive management of IT services • Integrated monitoring
Best of Breed for Windows • Reduced problem-resolution time• Reduced TCO of Windows
environment
Increased Efficiency and Control• Improved time to value • Reduced IT management complexity
““We’ve always run IT lean and mean, so that won’t change with Operations Manager. We’ll We’ve always run IT lean and mean, so that won’t change with Operations Manager. We’ll just run IT better—and enable the company to make more money. just run IT better—and enable the company to make more money.
-Robert Fort, Chief Information Officer, Virgin Megastores USA-Robert Fort, Chief Information Officer, Virgin Megastores USA
An end-to-end service management solution that helps you easily An end-to-end service management solution that helps you easily monitor your IT services and gain greater control of your IT monitor your IT services and gain greater control of your IT
environment. environment.
Simplicity• Simplified setup and UI• Cost effective infrastructure• Advanced Task Sequencing and improved scheduling• Native support for device management
Deployment• Unified client/server deployment of Windows OS • Core Windows Vista technologies• Vista and Office 2007 centralized upgrade assessment/resolution• Offline media support for full offline provisioning
Security• Full mutual authentication between client/server • Network Access Protection (NAP) integration• Enterprise vulnerability assessment• More efficient infrastructure
Configuration• System Definition Model (SDM)• Regulatory compliance reporting• Tight integration with Software Updates Management (SUM)• License and asset management
Not only does Systems Management Server reduce the effort required to help keep user Not only does Systems Management Server reduce the effort required to help keep user desktops secure, but it also reduces security risk because we can push out security updates desktops secure, but it also reduces security risk because we can push out security updates much faster than before. much faster than before.
- Matthew O’Neill, Group Head of Distributed Systems, HSBC Global IT Operations - Matthew O’Neill, Group Head of Distributed Systems, HSBC Global IT Operations
A comprehensive solution enabling you to provide relevant A comprehensive solution enabling you to provide relevant software and updates to users quickly and cost-effectively. software and updates to users quickly and cost-effectively.
Industry Support & RecognitionIntegrated data sourcesLeverages MOM, SMS and AD investments Extensible schema
BenefitsEnables better business decision makingProviding a platform for data convergence and IT management reporting Improves management and utilization of IT resources
Delivering a comprehensive Data Warehouse and Delivering a comprehensive Data Warehouse and reporting platform for System Center family of productsreporting platform for System Center family of products
Key FeaturesKey Features
Offline data warehouseConsolidated view of multi-site hierarchiesStreamlined query and report creation
Plan More Efficient Deployments: Reduce Costs• Run hardware utilization and transaction latency
analyses• Optimize upgrade path by performing hardware,
architecture, and software “what-if” analyses• Use infrastructure sizing for distributed server
deployments• Model performance of current deployment
Stay a Step Ahead of Performance Issues• Find future bottlenecks • Proactively plan and change infrastructure• Ensure Exchange Server and MOM applications
and servers are running at efficient levels • Understand the impact of changes
Best-practice guidance and hardware-specific knowledge for planning a Best-practice guidance and hardware-specific knowledge for planning a deployment for Microsoft Exchange Server or Microsoft Operations Manager deployment for Microsoft Exchange Server or Microsoft Operations Manager
(MOM). (MOM).
New York
Los Angeles
Continuous Data Protection for Windows Application and File Server Protection
• One-click lossless application recovery • Easy-to-manage and robust disk/tape
back‑end platform Rapid and Reliable Recovery
• Data recovery in minutes without IT intervention• Easily accessible disk-based solution
Advanced Technology for Any Enterprise• Comprehensive and seamlessly integrated disk
and tape • Data protection solution for most demanding
Windows, SQL, Exchange, and Vista environments
A server software application that optimizes disk-based backup and A server software application that optimizes disk-based backup and recovery recovery
““When a user needs a file restored, they don’t ever When a user needs a file restored, they don’t ever have to file a work order or contact the Help desk. They have to file a work order or contact the Help desk. They can restore their own file instantly.”can restore their own file instantly.”
- Robert Bledsoe, Network Architect, Des Moines Public Schools - Robert Bledsoe, Network Architect, Des Moines Public Schools
Simple Install Comprehensive MonitoringUpdate Management Software and Hardware InventoryIntegrated Reporting Software Deployment
Unified Experience• Provides a single solution with a single
console• Manages servers, clients, HW, SW, and IT
services
Proactive Management• Reduces problem-resolution time• Automatically collects data and keeps your
systems up-to-date
Increased Efficiency• Easy to deploy and maintain• Simplifies complex tasks for increased
efficiency
A proactive and unified management solution that enables IT professionals to A proactive and unified management solution that enables IT professionals to more efficiently update, monitor, and troubleshoot their IT environments. more efficiently update, monitor, and troubleshoot their IT environments.
Key FeaturesKey Features
Simple and Easy to Use• End-to-end automation of a core set of ITIL-based MOF
processes• Intuitive interface for all users
Easy to Extend and Configure• Customizable forms• Wizard-driven configuration for workflows
Systems Management Integration• Deep integration with SMS, MOM, Office System, Windows,• Visual Studio• Linking Framework and SDK for integration to 3rd-party
products Strong Technology Foundation
• System Definition Model (SDM)• Windows Workflow Foundation• Powerful CMDB developed on Service Modeling Language
(SML)
Knowledge driven automation of IT across people, Knowledge driven automation of IT across people, processes, and technology processes, and technology
A platform that enables IT administrators, business managers and end users to A platform that enables IT administrators, business managers and end users to collaborate on processes that combine various System Center components.collaborate on processes that combine various System Center components.
Increased Physical Server Utilization • Deploys multiple virtual servers on 1 physical
server• Increases flexibility• Sets up servers for testing• Decreases hardware costs
Centralized Management of Virtual Infrastructure• Uses MOM pack for reporting and health monitoring• Reports on consolidation candidates, utilization
trending, optimization opportunities
Rapid Provisioning of New Virtual Machines • Enables end users to use Self Service Provisioning
UI to request and place VMs • Enables administrators to configure rules and
boundaries for provisioning
A centralized management application solution forA centralized management application solution forMicrosoft virtual server software. Microsoft virtual server software.
VMVMVMVMVMVMVMVMVMVM
VM VMVMVMVMVMVMVM
VMVM VMVMVM
VM
Microsoft Operations Framework Microsoft Operations Framework
Change ManagementChange ManagementConfiguration ManagementConfiguration Management
Release ManagementRelease Management
Capacity ManagementCapacity ManagementAvailability ManagementAvailability ManagementFinancial ManagementFinancial ManagementInfrastructure EngineeringInfrastructure EngineeringSecurity ManagementSecurity ManagementService Continuity Service Continuity ManagementManagementService Level ManagementService Level ManagementWorkforce ManagementWorkforce Management
Service DeskService DeskIncident ManagementIncident ManagementProblem ManagementProblem Management
Service Monitoring and Service Monitoring and ControlControl
Security AdministrationSecurity AdministrationNetwork AdministrationNetwork AdministrationSystem AdministrationSystem Administration
Job SchedulingJob SchedulingStorage ManagementStorage Management
Directory Services Admin.Directory Services Admin.
ReleaseReadiness
Review
ReleaseApprovedReview
SLAReview
OperationsReview
ReleaseReadinessReview
ReleaseApprovedReview
SLAReview
OperationsReview
Microsoft IT and System CenterMicrosoft IT and System Center
Change ManagementChange ManagementConfiguration ManagementConfiguration Management
Release ManagementRelease Management
Capacity ManagementCapacity ManagementAvailability ManagementAvailability ManagementFinancial ManagementFinancial ManagementService Level ManagementService Level Management
Incident ManagementIncident ManagementProblem ManagementProblem Management
Service Monitoring and ControlService Monitoring and ControlSecurity AdministrationSecurity AdministrationNetwork AdministrationNetwork AdministrationSystem AdministrationSystem Administration