ServiceInsight Powered by Corrigo Maturity Matrix Digital Version

Next Generation Software to Manage your Facilities

End your reliance on antiquated technology and expensive call centers when it comes to your facility needs.

CBRE ServiceInsight powered by Corrigo lets you streamline your facility operations, identify cost savings, improve vendor and technician communications, and give you visibility to real-time reporting 24/7.

ServiceInsight powered by CorrigoNext Generation Facilities Maintenance Software

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End the reliance on antiquated technology and expensive call centers when it comes to your facility needs.

ServiceInsight powered by Corrigo lets you streamline your facility operations, identify cost savings, improve vendor and

technician communications, and gives you visibility to real-time reporting 24/7.

Find out why ServiceInsight powered by Corrigo is the Next Generation, Best-of-Breed Solution to Manage your Facilities!

A Better Way to Manage Your Facilities

CUSTOMERSWhere are you with your Customers?

Request Initiation& Tracking

Spend & BudgetAlignment

WorkManagement

Insight& Transparency

Phone-based work order creation and

open text entry

Only finance knows dollars

Reactive issue management

& manual approvals

Data dump toExcel Reporting

90% self-serve, guided creation (inclusive

emergencies); real-time status updates

Real-time self-serve spend data access

Real-time automatic escalations, approvals,

and verifications

Performance dashboards; subscriptions; drill-down

reporting & ad-hoc querying

Phone & self-serve mix with limited problem codes

Periodic spend reporting

Some escalation and approvals; out-of-system

surveys & follow-ups

Manual compiles;static reporting

Basic IntermediateServiceInsight

ServiceInsight powered by Corrigo

How do you manage your Vendors?

Dispatching

Tracking

Close Out

PerformanceData

Basic Intermediate

Manual assignment; manual dispatch;

phone/email/fax work order dispatch

Query-based dispatch board; outbound check

calls; phone in messages

Paper work order and/or invoice

Anecdotal and reactive assessments

Auto-routing with compliance skip;

acceptance/rejection SLA alert

Real-time messaging; automated SLA alerts;

mobile/GPS/IVR check-in & check-out

Digital status; completion notes; repair category/

code and asset detail capture;

digital signature

Automated scorecards; real-time issue alerts;

comparativebenchmarking

Auto-routing by location/skill; phone confirmation

on emergencies

Real-time dispatch board; SLA alerts; to-dos for

Ops Center

Digital status and completion notes;

paper signature

Status and work load reports with anecdotal& reactive assessments

ServiceInsight


VENDORSHow do you manage your Vendors?

TECHSHow do you manage your Techs?

Dispatching& Scheduling

Tracking& Monitoring

Labor& Materials

PerformanceData

Manually assigned buckets of PM and

demand work orders by technician

End of day/week data entry updates;

call-in for exceptions

Total labor & materials costs allocated across

work order volume

Anecdotal and reactive assessments

Auto-assigned by trade & site loaction; planner optimized integrated

demand and PM scheduling

Real-time status with GPS location stamps;

integrated work order exception handling & SLA compliance alerts

Automated capture of work order labor and

materials costs

Automated scorecards, productivity reporting,

real-time alerts, and GPS breadcrumb trail

reporting

Auto-assigned work orders without

scheduling information

Real-time status updates with manual exception handling

Manual assignmentof costs by back office

Status and work load reports with anecdotal& reactive assessments

Basic IntermediateServiceInsight


PricingControl

Invoices/AP

Request forFunds/AR

Reporting

NTE in contract; no NTE invoice audit

Invoices submitted via paper or disconnected to

work order system

Data export enhanced manually and

submitted; manual exception handling

No real vendor dataor work cost data

NTE by specialty; real-time quote and

authorization tools; NTE invoice auto rejection

PM invoices auto created; vendor uses location/skill

rate card to submit demand invoices; little

to no audit required

Data auto presented in Funding Request portal

with real-time work order detail drill through

Automated dashboards & subscription reports

Manual NTE quotes; NTE invoices manually audited

and rejected

High cost scanned invoice auto routed

but manually audited

Data report auto formatted and sent; manual exception

handling

Data dump to excel reporting

Basic Intermediate ServiceInsight


FINANCEHow do you manage your Finances?

ASSETSHow do you manage your Assets?

Tracking

PMManagement

Lifecycle

Warranties

ServiceInsight

Asset names,no attributes

Simple schedules;auto creation

Manual capital planbased on overview

assessment

No warranties

Customized loggedattributes per templatedasset model. Real-time

attribute capture;systemic assets

Auto assigned anddispatched; plannersched. & adv. sched.

support; punchlists; pre-pop. invoices; visits;mass management

Automated integratedcapital plan based on

real-time data

Product & servicesystemic warranties

Canned asset attributesadded by back office

Simple schedules; auto creation and dispatch;

punchlists

Automated capital planbased on periodic outof system assessments

Product warranties

Basic Intermediate


A Cloud-Based Solution

ServiceInsight powered by Corrigo is a web-based Facilities Maintenance solution that serves asa communication platform for your sites, staff, and vendors. It truly is a paperless environment and everything that you need to make an informed decision is at your fingertips. Everybody is connected 24/7 via smartphone, tablet, and computer. Business intelligence on the fly.

Automation

Step up to the Next Generation in automation where you to set business rules and watch as costs go down, delivery gets consistent, and you have time to focus on exceptions and continuous improvement.

Performance Management

Through real-time visibility into every transaction, tech, vendor, and asset, via your customized portal and our powerful reporting module, your response time will be unparalleled and your customers will understand the value you deliver.

Its Easy to Switch

Corrigo has developed an industry leading way, named ASCEND, to swiftly transition you to the Next Generation, Best-of-Breed Facilities Maintenance solution. The transition will be seamless and efficient focused on configuring the solution to meet the business needs you have always wanted to deliver.

CLOUD-BASEDSERVICEINSIGHT POWERED BYCORRIGO CONNECTS ALL DATAAND PARTIES IN THE CLOUD

PERFORMANCEMANAGE PERFORMANCE THROUGHREAL-TIME ALERTS & REPORTS

TRANSITIONWE MAKE IT EASY TOSWITCH. WE TRAINYOUR TEAM & VENDORS

AUTOMATIONFEWER MANUAL STEPSTO MANAGE YOUR FACILITIES

ServiceInsight


SERVICEINSIGHTHow it benefits you

About Corrigo

Corrigo powers ServiceInsight and other web-based solutions for the facility and field service management industries that deliver operational visibility, measurement, and control. Founded in 1999, Corrigo has grown to become a leader in service management solutions, providing the next generation technology used in over 160,000 facilities of all types. Solutions include the Work Order Network, CorrigoNet, and WorkTrack product lines. Corrigo has offices in Portland, OR, San Mateo, CA, Atlanta, GA, and Dallas, TX.

For more information, please contact Jack Watkinson at 469.207.9175

2013 Corrigo IncorporatedCall 1-877-267-7440 to Learn Morewww.corrigo.com | [email protected]

Corrigo Atlanta4080 McGinnis Ferry RdSuite 703Alpharetta, GA 30005

Corporate Office8245 SW Tualatin Sherwood RdTualatin, OR 97062

Corrigo Dallas1101 Central Expressway SSuite 200Allen, TX 75013

Corrigo Silicon Valley1900 S Norfolk StSuite 100San Mateo, CA 94403

Our clients very much enjoy the one-stop shopping that ServiceInsight powered by Corrigo provides them for all of their facilities maintenance requests. The system has revolutionized how they request this work to be done. From our end, the mobile app is an excellent tool. The app streamlines communications between the field and our call center and even helps keep FMs aware of what is happening in the field 24/7. The system is extremely robust and contains so much functionality we have not even had a chance to explore it all yet! The reporting and tracking functionalities are great and allow us to pull a wide variety of data to help measure and streamline our operations.Adam Weycker, Sr. Facilities Manager, CBRE


Documents

ServiceInsight Powered by Corrigo Maturity Matrix Digital Version