SERVICE DETAILS FOOD SERVICE - FROZEN MEALS

For people who meet the Commonwealth Home Support Program (CHSP) Guidelines-Frail older person, younger person with a disability and their carers. HOW AND WHEN ARE MEALS DELIVERED? Deliveries are done by our dedicated band of volunteers, whose assistance is vital to the continuation of the service. Meals are delivered between 8.45am - 10:30am. There will be no deliveries on Public Holidays; however meals can be organised to cover this period and will be delivered prior to the Public Holiday if required. Frozen meals are supplied by Flagstaff Fine Foods, which is affiliated with the Flagstaff Group Limited. ABOUT THE MEALS Flagstaff utilises snap freezing techniques. This ensures that your meals are tasty and healthier for you. All meals are nutritionally balanced - specific diets considered. Minimal amounts of oil, salt and preservatives are used. Soft meals are available; these are pureed for easier swallowing. HOW MUCH DO THE MEALS COST & HOW DO I PAY FOR THEM?

The prices for all meals are listed inside the front cover of the menu. All meals come with a free juice.

Method of payment is by direct debit from a nominated bank account each fortnight.

HOW ARE MEALS ORDERED AND IN WHAT AMOUNTS? Deliveries are made weekly. When the first order is delivered, you are left with an order form for the following week; this order form is then picked up the following week for the next delivery. This enables you to order at your leisure. WHAT HAPPENS IF I NO LONGER REQUIRE THE SERVICE? Cancellation - If you find you no longer require the service please contact the office on 4262 1918. Hospitalisation/Emergency - If you are hospitalised or have an emergency situation please phone the office (or ask a friend, family member or the Hospital to contact the office) to suspend meal delivery until further notice. If we are aware of your situation then suitable arrangements can be made. WHAT IF I HAVE TO GO OUT WHEN THE MEAL IS DUE TO BE DELIVERED? You need to contact the office. This will allow us to cancel the meal or make alternative arrangements. The National Food Hygiene Standards state that a meal must be eaten immediately or placed in the freezer. In order for the meal to provide nutritional value, the standards do not allow meals to be left in containers to be collected later.

FROZEN MEALS HEATING INSTRUCTIONS

The following guide to eating and safe reheating of food is in accordance with Australian & New Zealand Food Standards 1. On delivery, place the frozen meal into the freezer immediately. It needs to be kept frozen until required. Heat from frozen once only. 2. To reheat in a Conventional Oven:

DO NOT remove the lid. Preheat oven to 150°C Place meal in oven for approximately 40 minutes. Stand the meal for 1 minute prior to eating.

3. To reheat in a Microwave Oven (the container is safe to microwave):

DO NOT remove the lid. Place meal in the centre of Microwave Oven. Heat on 'High' for 7 - 7 ½ minutes. Stand the meal for 1 minute prior to eating.

Please note: Heating times are approximate only. Microwave times vary. Times quoted above are based on a 750 watt microwave.

For your safety

All frozen meals are to be taken straight from the freezer, to the microwave or oven. NO DEFROSTING

Never re-freeze thawed or partially thawed foods. Meals must be heated to a core temperature of 75°C. Meals should be thrown out once the use-by date (located on the lid of

the meal) has expired.