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Instructions for using LogMeIn to support the Makoto Arena II
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Service Dept. 303.766.3971 ext. 121
[Type text]
Service Bulletin Software Update
Date: 7.11.2011
Symptom: Cause: Solution: Software Update Procedure
Before starting this procedure the Makoto Arena II needs to
be connected to the internet via the Ethernet cable.
Tools Required: Internet access for customer arena and for service person.
FROM YOUR COMPUTER: Go to www.logmein.com Sign in w/ email of: [email protected] Password is standard password, 6 char., all lowercase.
Service Dept. 303.766.3971 ext. 121
[Type text]
Service Bulletin Software Update
Date: 7.11.2011
Once connected you are directed to a page called “My Computers.” You should see the customer’s Makoto showing. If not, Refresh page. Click on the green “Remote Control” button once you see the customer computer.
You are directed to another LogIn page. At the top of this page it will say: “Now connected to PC MAKOTO – XXXX” “Please enter our Windows username and password.” User name: system administrator Password: our standard 6 character p/w in lowercase
Service Dept. 303.766.3971 ext. 121
[Type text]
Service Bulletin Software Update
Date: 7.11.2011
Directed to another sign-in page: “Now connected to PC MAKOTO – XXXX A personal password is enabled on this computer. Please enter the required characters.” Here the password is “LETMEPLAY”
Drop downs will be in different places each time. Type in the letter that corresponds to the position of the drop down box.
You should now see the screen of the customer’s Makoto Arena. You want to be in Windows as System Administrator. Either go to Explorer and switch Users or, if in the Makoto software, Login as “service” with password of “@cc3ss!” Once logged in as the service user, go to “Tools” and “Exit Makoto Software.” Then go to Explorer and switch Users to System Administrator. (Password is standard 6 character p/w in all lower case.)
Service Dept. 303.766.3971 ext. 121
[Type text]
Service Bulletin Software Update
Date: 7.11.2011
Open browser from customer computer and go to: http://bugnet.makoto.djkraz.com/makoto-update.zip When asked “If you want to Run or Save” choose “Save.” Download this Zip file into the “Admin” folder. If there isn’t one already, create the Admin folder on the Desktop.
Service Dept. 303.766.3971 ext. 121
[Type text]
Service Bulletin Software Update
Date: 7.11.2011
Service Dept. 303.766.3971 ext. 121
[Type text]
Service Bulletin Software Update
Date: 7.11.2011
Run the Batch File you just uploaded.
Service Dept. 303.766.3971 ext. 121
[Type text]
Service Bulletin Software Update
Date: 7.11.2011
The batch file will run and then start the Makoto program.
