LogMeIn Ignition for iPhone: User Guide

LogMeIn Ignition for iPhone and iPodtouch

Contents

About LogMeIn Ignition..................................................................................................................3Getting Started..............................................................................................................................................................3

How to Create a LogMeIn Account.................................................................................................................................4

How to Add Computers to your LogMeIn Account...........................................................................................................4

How to Install LogMeIn Ignition on your iPhone or iPod touch ......................................................................................4

How to Start LogMeIn Ignition for iPhone and iPod touch..............................................................................................5

Example: Control your Work Computer from your iPhone..............................................................................................5

Accessing Computers.....................................................................................................................7About the Computer List................................................................................................................................................7

How to Access a Host Computer.....................................................................................................................................8

About Authenticating to your LogMeIn Host Computers.................................................................................................8

Navigating During Remote Control ...............................................................................................10How to Move the Mouse on the Host Computer............................................................................................................10

How to Click, Scroll, and Drag on the Host Computer....................................................................................................10

How to Zoom in and Zoom out.....................................................................................................................................10

Using the Keyboard.......................................................................................................................11How to Access the Onscreen Keyboard..........................................................................................................................11

How to Use Ctrl-Alt-Delete and Common Key Combinations..........................................................................................12

Working with Multiple Monitors...................................................................................................13How to Switch Between Monitors.................................................................................................................................13

Tips for Improving Your Experience .............................................................................................14How to Change Display Color Quality............................................................................................................................14

How to Change Display Resolution...............................................................................................................................14

How to Set Network Speed ..........................................................................................................................................15

Security........................................................................................................................................16About Security and LogMeIn Ignition............................................................................................................................16

How to Manage Saved Login Details.............................................................................................................................16

How to Protect Information During Remote Control......................................................................................................17

LogMeIn Account Security Tips.....................................................................................................................................18

LogMeIn Glossary.........................................................................................................................19Legal Notice.................................................................................................................................20

LogMeIn Ignition for iPhone and iPod touchii

About LogMeIn Ignition

LogMeIn Ignition is the fastest way to connect to your LogMeIn Pro² or Free computers.

Make your iPhone or iPod touch an extension of your home or work computer, whether PC or Mac. Open a photo

you left on your home desktop. Use a program that only runs on your work computer. Help a friend troubleshoot

his or her computer. All from the palm of your hand.

Getting Started

It's easy to get started with LogMeIn Ignition for iPhone and iPod touch.

• Create a LogMeIn Account

• Add computers to your account

• Install LogMeIn Ignition to your iPhone or iPod touch

• Start LogMeIn Ignition and tap the computer you want to access

That's all there is to it.

Compared to other available remote access solutions, LogMeIn is easy to set up. When you use LogMeIn Ignition

for iPhone and iPod touch to access your LogMeIn computers, there's almost no extra set-up required: no firewall

settings to be updated, no router configurations to be made, no ports to be opened or re-routed, and no need for

static IP addresses.

3Copyright © 2009 LogMeIn, Inc.

How to Create a LogMeIn Account

You must have a LogMeIn account to take advantage of LogMeIn Ignition for iPhone and iPod touch.

Follow these steps to create a LogMeIn account. Once you have created your account, you will be able to add

computers to the account.

1. Go to the Create an account page at https://secure.logmein.com/products/createaccount.aspx.

2. On the Create an account page, select the LogMeIn service you want to use and click Create Account.

The New User form is displayed.

3. Complete the New User form and click Create Account.

Your account is created. The My Computers page is displayed.

Now that you have an account, you must install the LogMeIn software on the computers you want to control remotely.

How to Add Computers to your LogMeIn Account

You must install LogMeIn host software on any computer you want to be able to access remotely.

When you install LogMeIn host software on a computer, you are also adding that computer to your LogMeIn account.

Important: You must be using a PC or Mac when adding computers to your account. You do not need your

iPhone or iPod touch for this procedure. You will use your iPhone or iPod touch to access the added computers.

• To install LogMeIn Pro² or LogMeIn Free, go to the computer that you want to be able to access remotely and

log in to your account at www.LogMeIn.com.

a) Click Add Computer on the My Computers page.

b) Follow all on-screen instructions.

• LogMeIn Central subscribers can deploy host software to remote computers. See the LogMeIn Central User

Guide for details.

How to Install LogMeIn Ignition on your iPhone or iPod touch

Install LogMeIn Ignition for iPhone and iPod touch on any iPhone or iPod touch running version 2.0 or higher of

the iPhone software.

Install Directly to your iPhone or iPod touch

You can install LogMeIn Ignition for iPhone and iPod touch directly to your iPhone or iPod touch from the App

Store.

1. On your iPhone or iPod touch, tap App Store.

2. Search the App Store for LogMeIn Ignition.

3. Tap LogMeIn Ignition and BUY NOW.

4. Confirm your iTunes password.

Once your purchase is approved, you will be able to get started.

Install when Connected to a Computer

You can install LogMeIn Ignition for iPhone and iPod touch by connecting your iPhone or iPod touch to your PC or

Mac and following these simple steps.

1. On your PC or Mac, open iTunes.

2. Search the iTunes store for LogMeIn Ignition.

LogMeIn Ignition for iPhone and iPod touch4

https://secure.logmein.com/products/createaccount.aspx

https://secure.logmein.com/

3. Click Buy App.

4. Once your purchase is approved, synchronize your iPhone or iPod touch and you will be ready to get started.

How to Start LogMeIn Ignition for iPhone and iPod touch

1. On the Home Screen, tap the LogMeIn icon.

The LogMeIn Ignition for iPhone and iPod touch Log In screen is displayed.

2. On the Log In screen, type your LogMeIn username and password.

3. Slide Remember password to ON if you want LogMeIn Ignition for iPhone and iPod touch to save your LogMeIn

user name and password.

Next time you start the application, you will not need to type your username and password.

4. Tap Log Me In to log in to your account.

The Computers list is displayed.

You can now make a connection to any computer listed as Online.

See Accessing Computers on page 7.

Example: Control your Work Computer from your iPhone

You want to use your iPhone to access your work computer while on vacation.

• Create a LogMeIn account and install LogMeIn host software on your work computer (LogMeIn Pro² or LogMeIn

Free).


• Install LogMeIn Ignition on your iPhone

• Use LogMeIn Ignition to access your work computer from your iPhone


Accessing Computers

About the Computer List

LogMeIn Ignition for iPhone and iPod touch lists all computers running LogMeIn software that are attached to your

LogMeIn account.

Computers are arranged in alpha-numeric order according to Group and then according to computer name.

Computers will be shown as Online or Offline..

Any host computer that meets the following conditions will be Online and accessible:

• The host must be turned on

• The host must not be in Sleep mode or Hibernation mode

• The host must be connected to the Internet

• The LogMeIn service must be running

Note: If you have multiple LogMeIn Profiles, tap the Profile link to see a list of available profiles. Tap the

profile you want to activate. Tap Computers to return to the computers list.


How to Access a Host Computer

You can access any online computer on your Computers list.

1. On the Computers list, tap the computer you want to access.

2. Authenticate yourself to the host in one of two ways:

• Type your Windows or Mac username or password

• Type your Computer Access Code

Tip: If your password or Computer Access code contains two or more consecutive spaces, exit Ignition

and turn off the"." Shortcut feature on your iPhone under Settings > General > Keyboard.

Note: If the host computer is not a member of a domain, leave the Domain field blank.

3. Slide Remember password to ON if you want to save your authentication user name and password.

You will not be required to authenticate the next time you connect to this computer.

4. Tap Log In.

You will be connected to the host computer.

About Authenticating to your LogMeIn Host Computers

Whenever you connect to a host computer running LogMeIn, you must authenticate yourself to the host computer.

You will be required to enter a Windows or Mac user name and password in order to access a host computer that

is configured to require Windows Authentication. Most computers on a corporate network require you to perform

Windows Authentication (upon start-up, you must press CTRL+ALT+DELETE and enter your user name and password).

You will be required to enter a Computer Access Code in order to access a host computer that is not configured to

require Windows Authentication. Your home computer may not be configured to require Windows Authentication


(upon start-up, you go straight to Windows without pressing CTRL+ALT+DELETE and entering a user name and

password).


Navigating During Remote Control

How to Move the Mouse on the Host Computer

You have two options for moving the pointer on the host computer's screen: Screen Moves and Mouse Moves.

Screen Moves is the default setting.

You can only change this setting during an active remote session.

1. On the main remote control screen, tap the Gear (Settings) icon.

The Settings page is displayed.

2. Tap Scroll Mode to choose how you want the mouse to move on the host computer:

• Choose Screen moves if you want the remote desktop to move "underneath" the pointer, which remains

stationary in the center of the touchscreen

• Choose Mouse moves if you want the pointer to move as you drag, similar to a laptop touchpad

3. Click Settings > Done to save your settings.

How to Click, Scroll, and Drag on the Host Computer

You can reproduce a range of mouse-click actions.

• A single tap acts as a single mouse click.

• Tap the Mouse icon to switch the behavior of a single click between left click and right click.

• A double tap acts as a double click.

• A double tap and hold allows you to grab and drag.

• A two-finger tap acts as a right click.

• A two-finger drag reproduces the mouse wheel scrolling action.

How to Zoom in and Zoom out

When viewing the remote computer desktop, you can zoom in and out in two ways.

• Pinch your fingers together or apart.

• Tap the Magnifying Glass (zoom) icon to zoom to wherever the mouse is pointing.


Using the Keyboard

How to Access the Onscreen Keyboard

Use the onscreen keyboard to enter text, commands, and other information directly to the host computer.

• On the main remote control screen, tap the Keyboard icon.

The onscreen keyboard is displayed.

• Tap the screen where you want to begin typing.

• The lower keyboard is the standard iPhone keyboard.

• Tap ABC and 123 to switch between letters and numbers.

• While using numbers, tap #+= and 123 to switch between special characters (including punctuation marks)

and numbers.

• Tap the Globe to access international keyboards (refer to iPhone or iPod touch documentation for further

information regarding international keyboards).

• The upper keyboard is unique to LogMeIn Ignition for iPhone and iPod touch.

• Ctrl and Alt are both "sticky" and will remain "on" when tapped to allow you to enter key combinations and

shortcuts.

• The Win key acts as the Windows logo key. Use it to open the Windows Start menu. It is "sticky" to allow

for key combinations and shortcuts.


• The Menu key acts as the Application key. Use it to open context menus in Windows applications. It is "sticky"

to allow for key combinations and shortcuts.

• The Extra keys icon brings up various special keys.

Swipe left and right to switch between the three available key sets.

Function keys: F1 - F12

Special keys: Esc (Escape), Caps (Caps lock), PrtScr (Print Screen), Ins (Insert), Del (Delete), Scroll (Scroll

Lock), Home, End, Pause, PgUp (Page Up), PgDn (Page Down)

Direction keys: Tab and arrows (up, down, left, right)

• Tap Hide to turn the keyboard off.

How to Use Ctrl-Alt-Delete and Common Key Combinations

Use the Key Combinations icon to access common key combinations.

• On the main remote control screen (not the onscreen keyboard), tap the Key Combinations icon.

• Tap the key combination you want use.

a) For Windows: Ctrl-Alt-Del, Alt-Tab

b) For Mac: Cmd-Tab, Cmd-'

The combination is sent to the host computer.


Working with Multiple Monitors

How to Switch Between Monitors

When the host computer uses multiple monitors, shake your iPhone or iPod touch to switch between monitors.


To show all monitors simultaneously, follow this procedure:



2. Tap Monitor.

A list of available monitors is displayed.

3. Tap All Monitors to show all monitors simultaneously.

4. Click Settings > Done to save your settings.


Tips for Improving Your Experience

Change display properties and network speed to maximize response times or simply to make it easier to view and

navigate the remote screen.

How to Change Display Color Quality

Adjust the color quality of the remote screen to optimize performance by changing the amount of information

transferred during remote control.


Adjust this setting to change the look of the screen on your iPhone or iPod touch during remote control. The change

does not impact the host computer itself.



2. Tap Color Quality.

• To improve performance, tap Grayscale or Low Quality

• For better image quality, tap Medium Quality or High quality

• We recommend using Auto

3. Tap Settings > Done to save your settings.

This setting will be remembered and applied the next time you connect to the same computer.

How to Change Display Resolution

Change the display resolution of the host computer to improve your remote control experience.




2. Tap Resolution.

The list of available screen resolution settings is displayed.

3. Tap the preferred screen resolution.

4. Tap Settings.


This setting is applied to the host computer. Anyone sitting at the host will immediately experience the resolution

change.

5. Tap Done to return to the remote session.

The new setting will be in effect.

When you end the remote control session, the host computer's screen resolution will return to its previous state.

This setting will be remembered and applied the next time you connect to the same computer.

How to Set Network Speed

You can select your network connection type to maximize remote control performance.




2. Tap Network Speed.

• Select Slow to optimize your connection on lower speed connections

• Selecting Fast to fully exploit high bandwidth connections

• Select Auto to allow LogMeIn to set this connection automatically according to the kind of connection it

detects


Security

About Security and LogMeIn Ignition

LogMeIn Ignition provides secure access to your LogMeIn computers.

LogMeIn Ignition utilizes all of the advanced security measures that LogMeIn users have come to know and trust.

• All data and applications remain on on the computers you are accessing via LogMeIn Ignition

• Even if your device running LogMeIn Ignition is lost or stolen, LogMeIn Ignition can only be used by entering a

valid LogMeIn account name and password

• If someone finds your lost device and somehow manages to open LogMeIn Ignition and authenticate to the

LogMeIn gateway, all host computers will still be protected by LogMeIn's standard security protocols

• See LogMeIn Security - An In Depth Look for additional information concerning LogMeIn's security architecture

How to Manage Saved Login Details

Follow this procedure to delete saved usernames and passwords.

1. On the Computers list, tap the information icon.

The Manage Login Details screen is displayed.

2. Tap an option:


https://secure.logmein.com/documentation/Security/wp_lmi_security.pdf

To clear your saved LogMeIn username (email) and password from the LogMeIn Ignition log in screen, tap

Delete LogMeIn Login

•

• To clear all saved username and password combinations used to access computers on your Computers list,

tap Delete All Logins

The selected item(s) will be cleared from your iPhone or iPod touch.

3. Tap Done to return to the Computers list.

Example: Deleting Login Information

The Situation

• You are running LogMeIn Pro on your work computer

• When you log in to your work computer, you must authenticate to Windows using your

Windows username and password

• To save time when accessing your computer from your iPhone, you slide Remember password

to ON when you first access your work computer via Ignition

The Problem

• Your network administrator forces you to change your Windows password every 30 days

• The password remembered by Ignition will no longer be valid once you have changed the

password you use to access your work computer

The Solution

• Follow the instructions above and tap Delete All Logins to clear your old Windows password

from Ignition

• The next time you access your work computer, you will need to enter your new password

How to Protect Information During Remote Control

Blank the host display and/or lock the host keyboard to protect your information during remote control.




2. Slide Blank Screen to On.

The host computer's monitor will be blank during the remote session. Anyone sitting at the remote location

will see a blank screen. Your actions will remain unobserved.

3. Slide Lock Keyboard to On.

The host computer's keyboard will be locked during the remote session. Anyone sitting at the remote location

will be unable to use the host keyboard.

4. Click Done.

If you do not want to be notified each time you use Blank Screen or Lock Keyboard, slide the Screen Blanking and

Keyboard Lock options to Off in the Notifications section.


LogMeIn Account Security Tips

Follow these guidelines to achieve maximum security for your LogMeIn account.

These security features are available in the LogMeIn host software. They are explained in greater detail in the

LogMeIn Pro², Free and Central User Guides.

• Activate host security features such as Lock console when connection times out and Always lock console when

remote control disconnects

• Use IP Address Lockout and/or IP Filtering

• Use the Extra Security features on the Extra Security tab of the LogMeIn Account page to add extra account-level

security

Note: Emailed one-time passwords should not be used with LogMeIn Ignition for iPhone and iPod touch

if you will be viewing the email on the same iPhone or iPod touch you are using to make log in to your

account.


LogMeIn Glossary

Client

The client is the device used to access a host computer. Sometimes also called the Local computer or Local device, the

client can be any computer (or iPhone or iPod touch) connected to the Internet. For example, if you are in an Internet

cafe and are remotely connected to your office computer, the device in front of you (or in your hand) is the client.

Computer Access Code

The Computer Access Code is a special password that a LogMeIn user enters to gain access to a host that does not otherwise

require authorization. Most commonly, a user is prompted to create a Computer Access Code when installing LogMeIn

software to a computer that does not require Windows authorization. The Computer Access code helps ensure that only

authorized users gain access to computers in a LogMeIn account.

Host

The host is the accessible device or computer. Sometimes also called the Remote or Target computer, this is the specific

device you want to access remotely. LogMeIn software must be installed on the host. For example, if you are in an Internet

cafe and are remotely connected to your office computer, your office computer is the host.

LogMeIn ID

You use your LogMeIn ID to log in to www.LogMeIn.com or LogMeIn Ignition. It is defined by username (email address)

and password.

LogMeIn User

Anyone who has a LogMeIn ID is considered a LogMeIn User. A LogMeIn User can access computers in one or more

accounts via Profiles.

Profile

A Profile is the link between a LogMeIn User and a LogMeIn account. You use a Profile whenever you access

LogMeIn-enabled computers in a LogMeIn account.


https://secure.logmein.com/home.asp

Legal Notice

PUBLISHED BY

LogMeIn, Inc.

500 Unicorn Park Drive

Woburn, MA 01801

Copyright © 2009 by LogMeIn, Inc.

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form or by

any means without the written permission of the publisher.

LogMeIn®, (LogMeIn® Backup™, LogMeIn® Central™, LogMeIn® Free®, LogMeIn® Pro®, LogMeIn® Pro²™,

LogMeIn® IT Reach™, LogMeIn® Rescue®, LogMeIn® Ignition, LogMeIn® Hamachi™, LogMeIn® Hamachi²™),

LogMeIn® Rescue+Mobile™, RemotelyAnywhere™ and Network Console™ are either registered trademarks or

trademarks of LogMeIn, Inc. in the United States and/or other countries.

This publication may contain the trademarks and service marks of third parties and such trademarks and service

marks that are the property of their respective owners. These marks may be registered and/or used in the U.S. and

countries around the world. These third party marks include Apple, iPhone, iPod Touch, iTunes App Store, and

related trademarks, names and logos are the property of Apple, Inc., and are registered and/or used in the U.S.

and countries around the world.

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS AND SERVICES IN THIS MANUAL ARE SUBJECT

TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE

BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS

MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS AND SERVICES. THE LICENSE AND

LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT AND SERVICES ARE SET FORTH IN THE LOGMEIN TERMS

AND CONDITIONS AND ARE INCORPORATED HEREIN BY THIS REFERENCE.


https://secure.logmein.com/termsandconditions.asp

https://secure.logmein.com/termsandconditions.asp

Index

A

access a remote computer 8

account

create an 4

Alt-Tab 12

authenticate 8

authentication 8

B

blank screen

during remote control 17

C

Clear saved passwords 16

Cmd-Tab 12

Computer Access Code 8

Ctrl-Alt-Del 12

D

display color 14

display multiple monitors 13

double-click 10

drag 10

E

Esc key 11

F

function keys 11

G

glossary 19

grab items 10

I

information icon 16

install

LogMeIn remote access software 4

Introduction 3

K

key combinations 11, 12

keyboard

function keys 11

international 11

lock host during remote control 17

special characters 11

L

lock host keyboard during remote control 17

log in information

clearing saved 16

saving 5, 8

log in to a host computer 8

LogMeIn account 4

add computers to 4

clear saved account information 16

M

monitors

working with multiple 13

mouse clicks 10

Mouse icon 10

mouse movement 10

mouse moves (option) 10

mouse wheel 10

move the mouse 10

N

network speed 15

notifications

keyboard lock 17

screen blanking 17

O

offline computers 7

online computers 7

P

password

clear remembered password 16

LogMeIn account 5

remember password 5, 8

Windows or Mac 8

profile 7

protect information during remote control 17

R

right-click 10

S

screen movement 10

screen moves (option) 10

screen resolution 14

scrolling wheel 10

security 16

LogMeIn account security tips 18

during remote control 17

protecting passwords 16

shortcuts

how to enter shortcuts using key combinations 11

single-click 10

special keys 11

speed

change display color to improve 14

change Network Speed to improve 15

switch active LogMeIn profile 7

switch between monitors 13

T

typing 11

W

wheel 10

Windows password 8

clear saved 16

Z

zoom in and out 10


Index

Documents

LogMeIn Ignition for iPhone: User Guide