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SELL ANYWHERESERVE BETTERCONNECT ANYTIME
CONNECT ANYTIME
SERVE BETTER
SELL ANYWHERE
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VIP Customers
could be very demanding and have special request at any time of the day
Business
Travellers
can be in different time zones & request last minute changes on their
itineraries
Crisis are unpredictable and might not be during
business hour
Your Solutio
n ...
YOUR CHALLENGES
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Amadeus Selling Platform is the world’s most used retailing application
Is now available on Mobile and Tablet
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Mobile Access is a browser-based reservation product
that allows access to the Amadeus System over the mobile phone / tablets
HOW DOES IT WORK?
The solution supports a sub list of central commands such as PNR Retrieval, Check Availability, Fare Quote, Ticketing, Queues Management, Access Customer Profiles
The application enables users to enter Amadeus cryptic formats and receive standard host response screens
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WHAT CAN I DO WITH MOBILE ACCESS ?
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You can perform all
Selling Platform cryptic entries
● Profiles● Fare Quotes● Availability Search (Air,
Hotel, Car, Insurance)● PNR Creation / Modification /
Cancellation● Retrieve PNR● Ticketing● View Sales Report
Mobile Access
does not support Master Pricer
Cryptic Entries
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WHAT CAN I DO WITH MOBILE ACCESS ?
MOBILE ACCESS
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KEY BENEFITS
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Provide flexible options to maximize travel agency sales, efficiency & customer service in a highly competitive environment
● Instant access to all contents from Mobile Phone
Provide a premium service to ensure customer loyalty with no additional cost involved
● No Staff required to stand by in the office
Fully Secured
● Use Selling Platform login● Same credentials cannot be used on multiple devices
KEY BENEFITS
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● RAL owner office ID – Receiver Office ID - RAL-B● Owner office ID = YOUR OFFICE ID● Receiver office ID = DELPI2AMI
● Assign the WO to MHDORM
Open the WO to update EOS agreement
● Access the Website to register the user with the information below● Amadeus Sign-in● Duty code● Agent Initials● Email address● Name of the user● Mobile Number● Language● Country code● Currency● Office ID
Access the Website to request
registration
HOW CAN I GET AN ACCESS?
Website URL >> http://www.birdres.com/msa/register
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How can I start using the application?
After the user is activated; the user will have to access the URL = http://www.birdres.com/msa/login.aspx Enter the username & password
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PRICING
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PRICING
The fee of each user ID is 60 EUR/ year/license
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MOBILE ACCESS SUPPORT
1st Level
ACO PSD
PhoneE-mail,
2nd LevelCustomer
2. ACO acknowledges the issue & if required logs an IR (with severity 3 or 4 )
3. ACO assigns the IR to PSD
4. PSD assigns the IR to the IN ACO
1. Customer reports the issue via ACSP , Phone or E-mail
IR IR
3rd Level
IN ACO
IR
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PROBLEM REPORTING Issues must be reported through Incident (IR) / PTR using the
product template & assign to MMAPCPSG All support will be provided during business hours
– Monday to Friday 0930 hrs - 1800 hrs (IST)
Severity Criticality Definition Impact on Users Response time
Resolution target
2 High / Serious
Any incident that has a major impact on business operation and is causing an immediate work stoppage
A single user or group of user is impacted and no workaround solution is available
3 - business hours
1 business day
3 Medium
An incident that does not have major impact on business operations and an acceptable workaround exists
User is still able to work on other tasks and / or a workaround is available
2 business days
5 business days
4 Low An incident that does not have any impact on business operation
3 business days
10 business days
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PRODUCT ENHANCEMENT
Product Enhancement must be raised via WO using the Product Template & assigned to ResBird (1APDTDEL)
Criticality Definition Impact on Users Response time
Implementation target
Must Have A requirement that has impact on business and important to long-term productivity.
No workaround solution is available
3 business days
As per sizing
Nice to Have
A requirement that does not have major impact on business
User is still able to work with the application
5 business days
As per sizing
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MAINTENANCE/OUTAGE NOTIFICATION
Maintenance will be organized after business hours Product Manager sends the Notification to the ACO
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CONTACT DETAILS
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Functional
Natta Supanpong: [email protected]
Vidhi Arora: [email protected]
Enhancement / Commercial
Charu Hingorani : [email protected]
Swati Bhatia : [email protected]
91-11-30613300
Technical
MSP support : [email protected]
Rahul Srinivasan : [email protected]
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