8/16/2019 Serve as One Point Telephonic Contact to Customers on Banking Solutions

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Serve as one point telephonic contact to customers on banking solutions. Advise bank customers on financial investments.Handle customers professionally.Learn about banking products to respond to related customer queries.Monitor staff duties like ledger entries, payment and trade authentication.Supervise bank processes such as CLS, M S!S and "#ALL.

nvestigate discrepancies in bank operations.

Communicate to "ront $ffice and update department management of branchoperations and status.

nspect staff preparation of payments and reports.Conduct performance appraisal of bank staff.%repare management reports.

Managed daily operations of the branch &hile generating over '(,))),))) inloans

• ncreased personal deposit accounts by '*)),)))

• +eveloped business clients and opened deposit accounts in e cess of '-)),)))

• Supervised / employees

• Hired and trained employees

"oster and maintain relationship &ith a portfolio of business customers byconducting financial revie&s, discovering additional opportunities, and proactivelyconducting satisfaction checks and value added updates. Manage a businessbanking portfolio up to 0) clients, through face1to1face calling activity. Structure

and submit ne& loan requests from e isting client portfolios, and monitor loans toensure proper completion and customer satisfaction.

• 2 ceeded sales goals for the last - years, &ith () Sales performance at /)3 ofannual goal.

• 4anked in top (03 ++A production, and finished in the top -) &ithin all of C"5.

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• Consistently e ceeded e pectations, and received +irectors a&ard for top performer.

1) Approve loans &ithin specified limits, and refer loan applications outside those limits tomanagement for approval.

2) Meet &ith applicants to obtain information for loan applications and to ans&er questionsabout the process.

3) Analy6e applicants7 financial status, credit, and property evaluations to determinefeasibility of granting loans.

4) 2 plain to customers the different types of loans and credit options that are available, as&ell as the terms of those services.

5) $btain and compile copies of loan applicants7 credit histories, corporate financial

statements, and other financial information.

6) 4evie& and update credit and loan files.

89 4evie& loan agreements to ensure that they are complete and accurate according topolicy.

*9 Compute payment schedules.

:9 Stay abreast of ne& types of loans and other financial services and products in order tobetter meet customers7 needs.

)9 Submit applications to credit analysts for verification and recommendation.

9 Handle customer complaints and take appropriate action to resolve them.

(9 ;ork &ith clients to identify their financial goals and to find &ays of reaching thosegoals.

-9 Confer &ith under&riters to aid in resolving mortgage application problems.

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89 Set credit policies, credit lines, procedures and standards in con>unction &ith seniormanagers.

*9 %rovide special services such as investment banking for clients &ith more speciali6edneeds.

:9 Analy6e potential loan markets and develop referral net&orks in order to locateprospects for loans.

()9 %repare reports to send to customers &hose accounts are delinquent, and for&ardirreconcilable accounts for collector action.

( 9 Arrange for maintenance and liquidation of delinquent properties.

((9 ntervie&, hire, and train ne& employees.

(-9 %etition courts to transfer titles and deeds of collateral to banks.