Roles & Responsibilities Of Sales Functionaries- p
Time & Territory Management- r
Distribution Channels- r
Physical ogistics- r
!fter Sales Ser"ice & Mar#et $ygiene %here"er !pplicable'-
h
(ssues) Problems & Propose* Solution %+ase* On The Fiel*
,isit For Particular Or
h ,isibility !cti"ities- h
Promotional !cti"ities- h
Digital !cti"ities- b
Process Of Communication !n* Content sharing ith the Channel
Partners- b
.se of (T in Or*er Ta#ing) Claim Settlement) an* O"erall Channel
Management-
7/24/2019 SDM Slides
3/5
Digital Activities:
(mplementation of serial number scanning for after
salregistration an* ser"ices/
Single bar co*e pro"i*e *etails an* helps trac#ing of thcountry
i*e an* orl* i*e/
(mplementation of 0RP system helps them in or*er ma
(mplementation of the i-0RP system helps them in
onliprocess/
0RP an* CRM implementation also helps them in pro*uan* better
in"entory management/
7/24/2019 SDM Slides
4/5
Process Of Communication And Content sharing the Channel
Partners:
1 has a long line of channel partners hich inclu*its *i5erent
+3+ channel partners/
The pro*uct information is share* ith the channelby organizing
+3+ channel partners meets annuallyyear it as organize* at
+angalore/
(nformation is also share* ith the channel partnerthe sales team
by *istributing lea6ets or pamphletselectronic a*"ertisement/
7/24/2019 SDM Slides
5/5
Use of IT in Order Taking, Claim Settlement, andChannel
anagement:
Or*ers from the retail points as ell as from the *isare sent to
the company through e-mails an* at thesale for e"ery transaction an
in"oice is also generacompany arehouse/
Claims for *amage* goo*s or any repair call is loggusing the 1
eb portal for both customers an* retclaim settlement if monetary is
also *one electronicfor minor softare repairs the eb portal is use*
tocusto*y of the pro*uct from the customers an* li#eith the
technical ser"ice representati"es/
RF(D technology is use* to #eep trac# of the pro*uco"erall
channel management of the company/
