Scottish Citizen Account Smartcard Consortium Sid Bulloch

Dundee Discovery Card Manager

Chair : SCASC

For SCNF – Newcastle 26 October 2004

Mustn’t Grumble

Agenda

SCASC……………..

The past

The present

The future

The Past

A short history of nearly everything you need to know about SCASC

with apologies to Bill Bryson

Project Structure - 2003 Central/Local government Ministerial Forum

Citizen Account/Smartcard Steering Group

SRO

CRM Project Team

Citizen Account Smartcard Group

Young Scot Project

Library Leisure Applications

Transport Application Project

School Applications Project Team (Meals, Registration, Proof of Age)

SCASC Membership

AberdeenAngusDundeeFifeEast LothianMid Lothian

EdinburghWest LothianInverclydeWest DunbartonshireDumfries & Galloway

SCASC Aims

Multi-application scheme integrated with citizen account

A range of services for joined up government Savings in the customer journey Business benefits to the application providers Policy benefits through better service promotion Transparent Data Protection policy Framework for a Scottish one model approach A sustainable business case

SCASC Card Targets 500,000 using the card for bus travel by May 2005

63,000 school pupils and staff using the card

230,000 using the card to access leisure services

155,000 using the card for library membership

The Present

What has been achieved in that foreign land so far to the north beyond the wall of Hadrian wherein men wear skirts and football teams lose with remarkable consistency?

SCASC Achievements c1000,000 cards issued (Sept 2004) Shared momentum & motivation Application working groups 10 authorities using common card structure Partnering Young Scot & adoption of PASS mark Two successful reference group meetings Major transport project initiated Joint procurements Migration & Convergence framework being developed Sustainable business case constructed Tangible & Intangible benefits being realised

Key collective output and outcome

Practical implementation

Clear agreement on achieving main objective – clustering and migration

The Future

Who knows what the future may bring.

Or alternatively – “Is there life after cashless catering?”

SCASC Consultant’s Recommendations

Move forward using the 3 current models Encourage “clustering” with the objective of

convergence over time Include transport applications to encourage take up Stronger governance and programme management Encourage the Scottish Executive’s role Explore charging citizen’s for cards

Scottish Executive Plans

“For every action, there is an equal and opposite government programme”

Operating & processing rules

Minimum card brand / standards that guarantee interoperability

Dominant card brands

Different products & services

National Framework – Local Priorities

Scottish Citizen’s Card

Local Authority Issuers

Scottish Card Scheme

GRONHS

LocalAuthority

CHI

CRM

Inter Agency Messaging HubBirth

Death

Name Change

Address Change

NHS CR

CENSUS

Gazetteer Citizen A/C

National Infrastructure – Life Event Messaging

Customer First (MGF3)

Programme Steering Board

National Infrastructure

Sub-Programme Board

Entitlement Card

Sub-Programme Board

CRMCA

Sub-Programme Board

DNAS

Sub-Programme Board

Programme Management Teams

(Programme and Project Managers, Theme Leads etc.)

Programme Office

GOVERNANCE STRUCTURE

Customer First (MGF3)

Programme Steering Board

National Infrastructure

Sub-Programme Board

Entitlement Card

Sub-Programme Board

CRMCA

Sub-Programme Board

DNAS

Sub-Programme Board

Programme Team

Programme Office

GOVERNANCE STRUCTURE

Programme Team S

CASC

FE

TRANSPORT

NHS

AUTHENT

SCASC’s Role & Remit

Influencing Environment and Practical Changes

Critical Success factors Sustainability Scalability Clustering and migration Efficiency and Flexibility

Scheme Convergence Requires a migration route which offers :

Cost effectiveness Increased usage Sustainability Easy ITSO entry Low redundancy of components Lowest effort Lowest action Opportunities for field testing Easy entry level for late entrants

Scheme Convergence

Requires action on: Operating rules and principles Technical and procedural standards Technical specifications Existing facilities audit Demand for “central” services Identifying the “end game” Support for new authorities

Support for joining authorities Quickplace - Web information resource “Lead” authority involvement Working groups LASSEO (standards) / E-NSCP papers Workshops Training Guidance notes Project papers

Other contacts

sid.bulloch@dundeecity.gov.uk