NEC Programme

Sid Bulloch

National Entitlement Card Manager

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SCNF/NEC

Tuesday 18th March 2008

“The Scottish Experience”

NEC Programme

CUSTOMER FIRST

The Customer First Programme underpins the Scottish Government’s commitment to provide financial support for, and work in partnership with, all 32 of Scotland’s Councils to: Deliver more convenient and responsive public services.

Encourage the take up of online (self-service) access to services.

Ensure that at least 75% of core service requests can be dealt with at the first point of contact.

Citizen’s Account

National InfrastructureAddress Gazeteer

Electronic Service Delivery

Customer Relationship Management

National Entitlement Card

NEC Programme

NEC Achievements

1.3 million Mifare 4K card issued since March 2006

Single nationwide public sector card format

Shared card management system

Shared bureau production service

Common application interfaces

Single ITSO scheme

NEC public/private sector forum

Estimated savings of > 3M Euros through joint tendering and shared resources

NEC Programme

Current Applications

Concessionary travel Cashless catering

School libraries Registration

Controlled access Public libraries

Leisure Vending

Student matriculation card Taxi travel

Credit Union Travel information

Proof of Age Staff Cards

Smoking cessation incentive

+ “show and go” services

NEC Programme

Current Developments

Payment Cards Rewards / Incentives

On –Line Learning Cultural Entitlements

Transport e-Money

HE/FE

NEC Programme

sid.bulloch@dundeecity.gov.uk

Tel. 01382 433255

NEC Programme Office

Dundee City Council

Podium Block

28 Crichton St.

Dundee

DD1 3RZ

www.entitlementcard.org.uk