SAP UX Strategy and Design Services

Sam Yen, Andreas Hauser, Nis Boy Naeve, Volker Zimmermann, Gerrit Kotze - SAP AG April 2014

A short update on

SAPs User Experience Strategy

2014 SAP AG. All rights reserved. 2 Public

Disclaimer

This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.

3 2014 SAP AG or an SAP affiliate company. All rights reserved.

Consumer user experience is the new standard for enterprise applications

The World is Changing

2014 SAP AG. All rights reserved. 4

Vision Provide the leading user experience for business applications

Mission Deliver attractive applications that make people successful at work

5 2014 SAP AG or an SAP affiliate company. All rights reserved.

Technology (feasibility)

Business (viability)

DESIGN INNOVATION

Human Values (usability, desirability)

How to achieve Design Innovation?


Top use

scenarios

Core use scenarios Specific customer value

use scenarios

The SAP User Experience Strategy

Existing Applications

RENEW ENABLE

Renovation Enablement Tools

NEW

New Applications

Usa

ge

/R

ea

ch

This is the current state of planning and may be changed by SAP at any time.

SAP Fiori


ENABLE NEW RENEW

UX DESIGN SERVICES

SAP USER EXPERIENCE STRATEGY


ENABLE NEW RENEW


UX DESIGN SERVICES


Care Circles My Runway Phototribe

Designed by SAP Apphaus 2013 SAP AG. All rights reserved Public 8

Have you seen these consumer apps from SAP?


Provide Consumer-Grade UX for NEW Applications

SAP Fraud Management SAP Cloud for Sales


ENABLE NEW RENEW


UX DESIGN SERVICES


SAP Fiori Keep Simple Things Simple


SAP Fiori Design Principles

Responsive Simple Coherent Instant Value

All sizes, devices, versions, channels

1-1-3 (1 user, 1 use case, 3 screens)

Apps that speak the same language

Low barrier to adoption

De-compose into task-based experience

Role-based


Already >200 SAP Fiori Apps avaiable They touch most of the users at an SAP Customer

SAP Fiori

Approvals

Insight

Approve Requests

Approve Leave Requests

Approve Timesheets

Approve Travel Requests

Approve Travel Expenses

Approve Shopping Carts

Approve Purchase Orders

Approve Requisitions

Approve Purchase

Contracts

My Spend

Manager

Sales Transactions

Sales Insight

Sales Rep

Create Sales Orders

Change Sales Orders

Check Price and Availability

Track Sales Orders

Track Shipments

Track Invoices

Confirm Production Order

Confirm Production Operations

Production Worker

Release Production Order

Production Supervisor

Change WBS Element Status

Confirm Milestone

Confirm Activity

Project Manager/ Project Employee

Report Quality Issue

Track and confirm Task

Quality Engineer Track Sales Pipeline

Simulate Sales Pipeline

Leads

Top opportunities

My notes

Manage tasks

My contacts

My accounts

Re-usable components for collaboration

Re-usable component for documentation

Sales Rep (CRM 7.0)

Sales Rep (SD) My Contacts

My Leave Requests

My Timesheet

My Travel Requests

My Shopping Cart

Track Shopping Cart

Requests

Insights

My Paystub

My Benefits

Employee

Purchasing Track Purchase Orders

Order from Requisitions

Purchasing Agent

Addition SAP Fiori Apps:

100 Analytical

80 Factsheets

Identity Analytics

Security Manager

Release Target Groups

Marketing Manager Marketing Effectiveness

Monitor & Tracking of Archiving Jobs

Information Technology

Retail Store Product Lookup

Retail Store Associate


Different types of SAP Fiori Apps

Transactional

Insights to Action Search and Explore

SAP Smart Business Factsheet

Task-based Access

Run on: Run on:

*

*: exceptions apply


User Roles Supported by further planned SAP Fiori Apps

Project Manager & Planner

Program Manager

Project Team Member

Engineer

Accounts Payable* Accountant / Manager*

Accounts Receivable Accountant / Manager*

Cash Manager*

Collection Specialist*

Controller

Cost Manager*

G/L Accountant*

Sales Manager *

Manager

Employee

Manager

Sales Representative

Inside Sales Representative

Sales Manager

Purchaser

Strategic Purchaser

Inventory Accountant

Materials Requirement Planner

Employee

Manager

MRP Controller

Quality Engineer

Production Planner

Prod Worker/Supervisor

ATP Controller

Demand Planner

Foreman

Supplier

Supply Planner

Transportation Manager

Warehouse Manager

Shipping Specialist

Product Manager

Maintenance Worker & Planner

System Administrator

Compliance Manager

Security Manager

Employee

Manager

Senior Executive

Promotion Specialist

Retail Store Associate

Global Marketing Data Supervisor

Master Data Specialist

Insurance Claims Supervisor

R&D, Engineering

Finance Human Resources

Sales Representative

Sales & Marketing Procurement

Manufacturing Supply Chain Asset Management

IT

Industries

* Apps for Smart Financials



SAP Fiori Launchpad One entry point for the user

Stable URLs for bookmarking and sharing

Role based & persona centric

Multiple Devices

Theming and branding Personalization

Search, collaboration and feeds in first wave


Multiple Platforms



SAP GUI & Side Panels

Floorplan Manager (WDA)

SAPUI5

RENEW the most widely-used scenarios Harmonize and simplify UIs for key roles

Entry Point User Applications & Content

SAP NetWeaver Business Client, SAP Enterprise Portal, SAP Fiori Launchpad*

*: This is the current state of planning and may be changed by SAP at any time.


Renovation with Floorplan Manager / WebDynpro for ABAP Applications with broad functional scope

Easy support for functional rich, stateful applications that need deep backed integration

Preferred for form based data entry and pure desktop usage

More than 300 WebDynpro ABAP based applications released

Variety of products fully covered with WebDynpro ABAP

HR Renewal - Add-on to EHP6 & part of EhP 7 Master Data Governance Transportation Management - Q4, 2013


ENABLE NEW RENEW


UX DESIGN SERVICES


ENABLE customer specific value scenarios Example: SAP Screen Personas for SAP GUI

Do-it-Yourself to your specific needs


Floorplan Manager (for FPM screens*)

NWBC & Side Panel

*: for CRM Web UI screens use CRM WebUIF

SAP Screen Personas (for SAP GUI screens)

SAPUI5 Application Development Tools

UI Theme Designer

Key Enablement Tools

further tools available e.g. SAP NetWeaver Gateway productivity accelerator for Microsoft


SAPs Key UI Tools & Technologies

SAP NetWeaver Business Client

SAP NetWeaver Portal

DYNPRO

SAP Screen Personas

UI

Th

em

e D

esig

ne

r

GATEWAY

UI Technologies

SAP GUI

UI Tools

* Harmonized in Run & Design Time with WebUIF, 1 Floorplan Manager

Backend

WebDynpro ABAP/FPM1

*

Flexible UI Designer

UI Clients

SAPUI5

SAPUI5 Application Development Tools

SAP Fiori Launchpad


ENABLE NEW RENEW

UX DESIGN SERVICES



User Experience impacts Business Value

Gain productivity

Increase user adoption

Decrease user errors

Save training costs

$

Gre

at

Use

r E

xp

eri

en

ce

UX impacts Business Value


Observations from 150+ customer engagements

Several UX issues could be solved with existing SAP tools

IT organizations need to better understand the needs of their end users

End users perceive custom built screens as SAP Standard Screens

IT organizations are missing

design skills


Business

(viability)

Human Values (usability, desirability)


Business (viability)


Proof of Concept with SAP Screen Personas

7 screens

3 screens

~ 45 Clicks

~ 26 Clicks

BEFORE

AFTER


DESIGN SERVICES

UX Strategy

UX Value Framework

UX Roadmap

UI Technology

ADVISE

DESIGN THINKING powered by

SAPs UX Design Services Offering Overview

INNOVATE Discover area of innovation Design innovative solution Develop customer solution

EMPOWER UX Center of Excellence DT/Design Methods UI Technology Training

REALIZE Implement standard Solution Adapt standard Solution Optimize existing Solution

DE

SIG

N S

ER

VIC

ES



OUTLOOK


SAP Fiori Launchpad as the first implementation

Unified Shell Concept

Future Direction: Unified Shell Concept Web-based entry point for SAP Business Applications across platforms and devices

SAP NetWeaver Business Client

SAP Netweaver Portal Client

Web Dynpro ABAP / FPM

SAP GUI WebClient

UIF SAPUI5



SAPs Web Application Toolkit Plan

SAP plans to deliver a browser-based development environment to create SAPUI5 apps.

Benefits Browser-based IDE with zero installation

Supporting the E2E application lifecycle

Improved developer productivity by offering efficient development tools

Targeting developers but also LoB experts and designers

Planned Features Source code, wizards and WYSIWYG editors Application / code templates OData service development and data binding Declarative navigation flow Extensibility support Collaboration support Available on HANA XS and HANA Cloud

This is the current state of planning and may be changed by SAP at any time. The name Web Application Toolkit is subject to change.


Recommendations for customers

UNDERSTAND SAP UX Strategy & Roadmap 1

DEFINE and EXECUTE Customer specific UX strategy

LEVERAGE SAPs UX Design Services

2

3 https://experience.sap.com/designservices

Understand Users & Scenarios

Investigate NEW and RENEW solutions

Evaluate ENABLE solutions

Build knowledge from SAP resources

Follow SAP UI technology strategy

Refer to:

UI Innovations at SAP Business Suite

SAP Innovation Discovery

sapsolutionbrowser.com

sapimprovementfinder.com

SAP UX Explorer: www.sap.com/uxexplorer

experience.sap.com


Thank You

experience.sap.com


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Please see http://www.sap.com/corporate-en/legal/copyright/index.epx#trademark for additional trademark information and notices.


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SAP UX Strategy and Design Services