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© 2015 SAP SE or an SAP affiliate company. All rights reserved. 1Public
SAP User Experience Strategy
June 2016
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 2Public
Disclaimer
This presentation outlines our general product direction and should not be relied on in
making a purchase decision. This presentation is not subject to your license agreement
or any other agreement with SAP. SAP has no obligation to pursue any course of
business outlined in this presentation or to develop or release any functionality
mentioned in this presentation. This presentation and SAP's strategy and possible
future developments are subject to change and may be changed by SAP at any time for
any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not limited to, the implied warranties of
merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no
responsibility for errors or omissions in this document, except if such damages were
caused by SAP intentionally or grossly negligent.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 3Public
User Experience Drives Innovation
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 4Public
The Value of UX
Monetary Value
Human Value
Gain Productivity, Data Quality
Save Training Costs
Decrease Change Requests, User Errors
Increase User Satisfaction, Customer Loyalty, Solution Adoption
Strengthen Relationship (IT and Business)
UX Value Calculator
Launch
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 5Public
The Future of UX
Remote Workforce
Social Business
Natural Language
Context-aware
Learns
Collaborative Benchmarks
Beyond Enterprise Boundaries
Microwork
Humanized
Personal + Business
Holistic Experience
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 6Public
Mindset
DESIGN
INNOVATIONBusiness
People
Technology
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 7Public
SAP’s UX Direction: SAP Fiori
SAP Fiori
•
•
•
•
•
•
•
•
•
Business
Technology
People
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 8Public
SAP Fiori Concept
Role-based simplification of business
processes
Shift from monolithic solutions to
activity-based apps
Empowers you and the way you work
Finance
Human Resources CRM
Procurement
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 9Public
SAP Fiori Design Principles
Role-based CoherentSimpleAdaptive Delightful
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 10Public
On-premise
Single point of entry
for end users
SAP delivered
software
Custom built
and 3rd party
software
Cloud
Single Point of Entry for Business Applications
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 11Public
User Focus: Infos and Actions at Your Fingertips
One place to search
Leverage the user‘s work
context
Collaborate in context of the
business process
Work wherever you are
„User Flow“ in focus
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 12Public
Watch Video
Me AreaMain Content
Notifications
SAP Fiori Design Innovation
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 13Public
User Experience Meets Execution
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 14Public
Execution of SAP’s UX Strategy
Education & Best practices
Tools & Technologies
UX Design Services
EMPOWERCustomers to innovate through User Experience
NEW & RENEWDelivering over time SAP Fiori UX across SAP Solutions *
Business
Networks
Customer
Experience
Workforce
Engagement
Internet of Things
and Big Data
Digital Core
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 15Public
SAP Business Suite
SAP Fiori apps reference library
www.sap.com/fiori-apps-library
SAP Fiori running on SAP HANA Cloud Platform
www.sap.com/fiori-demo
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 16Public
Harmonize Analytics UX
SAP Fiori launchpad as Single Point of Entry
Harmonization of Analytics User Experience
• Lumira
• BI Launchpad
• Central Management
Console
• BI Admin Cockpit
• Design Studio
• Predictive Analytics
• …
Planned for
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 17Public
Fiori UX with Embedded Analytics
Transactional
Analytical
Embedded
SAP HANA Platform
Frequently used
Business critical
Need for information
Interactive
Drilldown
Immediate insights
Task relevant informationTransparency on data
Realtime data
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 18Public
Boardroom Redefined
Watch Demo Video >Powered by SAP S/4HANA
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 19Public
SAP Fiori: User experience for SAP S/4HANA
SAP Fiori
Familiar behaviors across device types
SAP Fiori for iOS
iOS behaviors and capabilities
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 20Public
SAP Fiori: User experience for SAP S/4HANA
Single entry point
via SAP Fiori launchpad
Domain specific
infos and actions
Enter details and
explore in depth
Native iOS
mobile experience for
high-impact scenarios
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 21Public
SAP Fiori for iOS
SAP Fiori for iOS unifies the
familiar experience of iOS with
SAP’s deep understanding of
business users’ needs for a native
iOS enterprise mobile experience
for high-impact scenarios.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 22Public
Cloud
New Home Page
E.g.
People Profile
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 23Public
Execution of SAP’s UX Strategy
Education & Best practices
Tools & Technologies
UX Design Services
EMPOWERCustomers to innovate through User Experience
NEW & RENEWDelivering over time SAP Fiori UX across SAP Solutions *
Business
Networks
Customer
Experience
Workforce
Engagement
Internet of Things
and Big Data
Digital Core
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 24Public
Customers to Innovate through UX
Discover Design Deliver
Education & Best practices
Tools & Technologies
UX Design Services
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 25Public
Education & Best Practices To help you get the UX skills you need
Design Thinking Playbook Design for non-designers
OpenSAP: UX courses
SAP Splash
Scenes
• Design Guidelines• Design Knowledge• UX Value Calculator• Galleries with templates• Community
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 26Public
Tools & TechnologiesTo discover, design, develop, adjust and deploy SAP Fiori UX
Splash BUILD SAP Web IDE
SAP Fiori launchpad
SAP Fiori Cloud Edition /
SAP Fiori apps reference library
SAP Screen Personas
Discover Design Deliver
Deploy
Test
Prototype
Ideate Validate
ScopeSynthesize
360º Research
Develop
SAP UI theme designer
SAPUI5
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 27Public
User Experience as a Service (UXaaS)
Discover & Design
related
Develop & Deploy
related
SAP Splash
UI Theme Designer
HCP Mobile Services/ SAP Fiori Mobile
SAP Web Analytics
Build
SAP Jam
SAP Fiori launchpad / SAP HANA Cloud Portal
SAP Web IDE
SAP HANA Cloud Platform (HCP)
Scaleapplication design and development
SAPUI5
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 28Public
UX Design Services to Help Customers on the UX Journey
2) Foster design-led innovation culture at customers
1) Create business value with human-centered design
Discover Design Deliver
People Process Place
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 29Public
Success Stories
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 30Public© 2016 SAP SE or an SAP affiliate company. All rights reserved.
400 000+ viewsin the first 3 days
over 18 million twitterImpressions
NHLTransforming Fan Engagement Through Statistics
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 31Public
SAP UX Design Customer Success Storiespowered by SAP UX Design Services & SAP Fiori & SAP Screen Personas
AMG ApaxoCA
TechnologiesPPC
Cement
China Grand Auto
CHIO Aachen
City of Boston
City of Heidelberg <
Coca-ColaHellenic
DELDunn
EdwardseBay Enactus Enjoy Jazz
Ferroviedello Stato
ItalianeFreescale Gameforge Greatship
Hampshire
County
Council
Heidelberg University Hospital
Innovabee
Insurance Company Job or Not
SAP HANA+ Google
Glass
Migros NamPower NCT NHL
OTE
Group
Oil and Gas
company
Sailing Analytics SAP IT
Protestant Church
Heidelberg
Sharks Foundation Siemens
State of Indiana Sybase
Türk
Telekom
The Walt
Disney
Company
ViloreFoods
Unilever
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 32Public
Design Recognition
“SAP Fiori UX: It is not a matter of if, but when and how.“
SAP Apphaus HeidelbergSAP BILTSAP Fiori 2.0SAP Medical Research Insight
SAP Consumer Insight 365SAP ScoutingSAP Patient Explorer SAP AppHaus Heidelberg
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 33Public
SAP Helps You To Innovate ThroughUser Experience
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 34Public
References & LinksWhere to go for more information
Learn everything about Fiori: sap.com/fiori
Start your UX journey and get involved: experience.sap.com
Calculate the value of UX: experience.sap.com/designservices/
Experience SAP Fiori UX: sap.com/fiori-demo
SAP Fiori apps reference library: sap.com/fiori-apps-library
Explore UI technologies: sap.com/uxexplorer
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 35Public
Thank You!
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 36Public
© 2016 SAP SE or an SAP affiliate company. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate
company.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP
affiliate company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epx for additional trademark
information and notices.
Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors.
National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP
SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate company
products and
services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed
as constituting an additional warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to
develop
or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible
future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies
at any time
for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ material ly from expectations. Readers are
cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making
purchasing decisions.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 37Public
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Weitergabe und Vervielfältigung dieser Publikation oder von Teilen daraus sind, zu welchem Zweck und in welcher Form auch immer, ohne die ausdrückliche
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