SAP Supplier InfoNet User Guide - SAP Help Portal · PDF fileEvent Type Descriptions ... 9 My Company Profile page ... The SAP Supplier InfoNet User Guide provides instructions for

2015-12-07

SAP Supplier InfoNet User Guide

Content

1 About the SAP Supplier InfoNet User Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

2 Types of users in SAP Supplier InfoNet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

3 About SAP Supplier InfoNet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63.1 The SAP Supplier InfoNet interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

4 Getting Started with SAP Supplier InfoNet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

5 Alerts tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95.1 Configuring your alert settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Event Type Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115.2 Viewing alert details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125.3 Alert list management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

To flag, sort, and filter your alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13To archive selected alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14To review and comment on alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14To restore hidden alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15To view historical alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

5.4 The Map View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

6 Suppliers tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176.1 To sort or filter the Suppliers tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176.2 To search for a particular supplier. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186.3 To follow a supplier. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

7 Network tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207.1 To filter and search the Network tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207.2 Requesting access to upstream suppliers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

To request access to anonymous suppliers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

8 Supplier profiles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238.1 Opening the Supplier profile page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

9 My Company Profile page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249.1 To report errors in data or news stories about your company. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

10 Using SAP Supplier InfoNet as a supplier. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2510.1 Customers tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Customer profiles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

2 © 2015 SAP SE or an SAP affiliate company. All rights reserved.SAP Supplier InfoNet User Guide

Content

10.2 Managing customer access requests on the Permissions tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26To grant access to customers to view your suppliers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

11 Legal Acknowledgements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

SAP Supplier InfoNet User GuideContent © 2015 SAP SE or an SAP affiliate company. All rights reserved. 3

1 About the SAP Supplier InfoNet User Guide

SAP Supplier InfoNet is an on-demand application that presents reliable, up-to-date information about supplier organizations. The SAP Supplier InfoNet User Guide provides instructions for users who want to access and analyze this data. It also helps users from supplier organizations monitor information about their organizations, report errors in this information, and manage access requests from customers.

A separate guide, the SAP Supplier InfoNet Security Guide, is available on the SAP Help Portal at http://help.sap.com/supp-inet.


About the SAP Supplier InfoNet User Guide

http://help.sap.com/supp-inet

http://help.sap.com/supp-inet

2 Types of users in SAP Supplier InfoNet

SAP Supplier InfoNet presents you with different features depending on what data the system contains about your organization, and whether you are an approved security administrator for your organization.

The SAP Supplier InfoNet User Guide provides information for all of these features.

User type Description Available features

Customers If SAP Supplier InfoNet contains data about suppliers' performance for your organization, then your organization is deemed a customer in SAP Supplier InfoNet.

You can view and analyze performance data for your suppliers, compare it against benchmark results, set up alerts, identify risk across your supplier network, and so on.

Suppliers If SAP Supplier InfoNet contains data about your organization's performance when supplying goods to another organization, then your organization is deemed a supplier in SAP Supplier InfoNet.

You are able to view the data reported about your organization, and benchmark your organization's performance. See Using SAP Supplier InfoNet as a supplier [page 25] for more information.

Security administrators Supplier organizations must have one or more security administrators. To become a security administrator, you must be designated by an SAP Supplier InfoNet site administrator.

You control how your organization shares data about your suppliers with customers. See Managing customer access requests on the Permissions tab [page 26] for more information.

If your organization is deemed both a supplier and a customer in SAP Supplier InfoNet, then you will have access to both sets of features for these users.

SAP Supplier InfoNet User GuideTypes of users in SAP Supplier InfoNet © 2015 SAP SE or an SAP affiliate company. All rights reserved. 5

3 About SAP Supplier InfoNet

SAP Supplier InfoNet adds reliability and predictability to the procurement process. For customers, the application helps mitigate risk and provide visibility into your supply chain. For suppliers, it allows you to assess your organization's performance for SAP Supplier InfoNet customers compared to other suppliers, and to proactively address performance degradation. Supplier organizations can also approve or deny requests to access their upstream suppliers.

In either case, SAP Supplier InfoNet users benefit from the following:

Networking

Just as social networking websites allow people to create rich, networked relationships among members of a social group, SAP Supplier InfoNet allows customers to view supplier data in a cooperative and controlled environment. A customer can be instantly alerted to important events like changes in leadership, plant closures, layoffs, or new contract awards. SAP Supplier InfoNet allows customers to control the reliability and efficiency of the supply-base by providing visibility into significant events affecting suppliers across multiple tiers.

3.1 The SAP Supplier InfoNet interface

The SAP Supplier InfoNet application has the following main user interface areas.

Alerts tab

SAP Supplier InfoNet monitors news sources, the Global Disaster Alert and Coordination System (GDACS), and other third-party content. Based on your settings, the application uses this information to generate alerts about suppliers that you are following. Alerts are displayed on the Alerts tab, and you can expand an alert to view more detail about it.

Suppliers tab

The Suppliers tab lists suppliers in a table that you can sort and filter. On this tab, you can choose the suppliers that you want to follow. You receive alerts only for suppliers that you are following. This tab provides access to detailed information for individual suppliers on the Supplier profile page, and to a supply base visualization feature.


About SAP Supplier InfoNet

Customers tab

The Customers tab is similar to the Suppliers tab, but it lists your customers in SAP Supplier InfoNet and allows you to access detailed information on the Customer profile page. This page is available only for users from supplier organizations in SAP Supplier InfoNet. See Using SAP Supplier InfoNet as a supplier [page 25] for more information.

Network tab

The Network tab provides a list of your company's suppliers and allows you to explore supplier relationships across multiple tiers. Here, you can also see how many alerts are open for each supplier, and request access to anonymous upstream suppliers.

Permissions tab

The Permissions tab allows security administrators to grant and deny access requests to upstream suppliers. See Managing customer access requests on the Permissions tab [page 26] for more information.

Related Information

Alerts tab [page 9]Suppliers tab [page 17]Customers tab [page 25]Network tab [page 20]

SAP Supplier InfoNet User GuideAbout SAP Supplier InfoNet © 2015 SAP SE or an SAP affiliate company. All rights reserved. 7

4 Getting Started with SAP Supplier InfoNet

Before you can begin monitoring suppliers, you must choose the list of suppliers you want to follow. Once you establish this list of suppliers, SAP Supplier InfoNet begins to generate alerts about them in your Alerts tab.

Related Information

To follow a supplier [page 18]


Getting Started with SAP Supplier InfoNet

5 Alerts tab

Users typically interact with SAP Supplier InfoNet through alert monitoring. The SAP Supplier InfoNet alert engine runs daily, adding any new alerts to the Alerts Open tab. Alerts include a description to explain why the alert was triggered, along with details such as a chart or news abstract.

Alert Sources and Subjects

Alerts can come from the following sources:

● The US government's Excluded Parties List System and various news feeds provide current-events-related alerts.

● The Global Disaster Alert and Coordination System (GDACS) provides alerts related to natural disasters including earthquakes, floods, and tropical cyclones.

NoteInfoNet needs latitude/ longitude coordinates to match suppliers with natural-disaster-related alerts and to place suppliers on the Map View. We currently get latitude/ longitude coordinates for the following countries:

Table 1:

Aland Islands France Macedonia Romania

Algeria French Guiana Malaysia Russia

American Samoa Germany Marshall Islands Saint Pierre and Miquelon

Andorra Greenland Martinique San Marino

Argentina Guadeloupe Mayotte Slovakia

Australia Guam Mexico Slovenia

Austria Guatemala Moldova South Africa

Bangladesh Guernsey Monaco Spain

Belgium Hungary Netherlands Sri Lanka

Brazil Iceland New Zealand Svalbard and Jan Mayen

Bulgaria India Northern Mariana Islands Sweden

Canada Isle of Man Norway Switzerland

Croatia Italy Pakistan Thailand

Czech Republic Japan Philippines Turkey

Denmark Jersey Poland U.S. Virgin Islands

Dominican Republic Liechtenstein Portugal United Kingdom

Faroe Islands Lithuania Puerto Rico United States

SAP Supplier InfoNet User GuideAlerts tab © 2015 SAP SE or an SAP affiliate company. All rights reserved. 9

Finland Luxembourg Reunion Vatican

Severity

An alert's severity can be High, Medium, or Low. Severity is determined differently depending on the type of the alert. Alerts are ranked based on the contents of the news story. You can configure how news alerts and geo alerts are categorized by severity on the Alert Settings page

5.1 Configuring your alert settings

On the Alert Settings page, you can specify a severity rating for each type of event, and you can indicate whether you wish to receive email notification about each type. You can also specify the supplier companies from whom you wish to receive alerts about each news event type.

Context

To configure your alert settings, follow these steps:

Procedure

1. Click your username and then navigate to Alert Settings. You can set severity ratings by news type on the Alert Settings tab, and you can personalize alerts by company and alert type on the Custom Subscription tab.

2. NoteFor a list of event types and descriptions, see Event Type Descriptions, below.

Specify severity ratings and your email notification preference for each event type, as follows:a. Navigate to the Alert Settings tab.b. For each event type in the list select the radio button for the desired severity. If you do not wish to receive

any alerts about an event type, select Ignore.c. If you wish to receive email notification about a particular alert type, check its Receive Email checkbox.

3. Personalize alerts by company and type, as follows:a. Navigate to the Custom Subscription tab.b. Highlight a news event type in the Event Type table.c. For each supplier in the table on the right, inspect the icon in the Following column. If this icon is blue and

has a black triangle in the lower-right corner, you are configured to receive alerts of the highlighted alert


Alerts tab

type for that company. If this icon is grayed out and has no triangle, you are not configured to receive these alerts.

d. To change this setting for a supplier, click this icon.To follow or unfollow the highlighted alert type for all currently-displayed suppliers, click the gear icon to the right of the table, and select Follow All or Unfollow All.

e. Repeat these substeps for each event type.If you don't see a supplier in this table, and you want to receive alerts for that supplier, navigate to the Suppliers page and follow them. When you return to the Alert Settings page, they will be listed in the table.

5.1.1 Event Type Descriptions

Descriptions of event types for Supplier InfoNet.

Table 2:

Event Type Description Default Severity

Accident Events like aviation disasters, explosions, fire, industrial, maritime, mining, nuclear, and railway accidents

Low

Business Expansion Any business expansions like announcement of new product or plant Low

Complaints Cases like lawsuits, litigations or complaints against an organization Medium

Contract New sales contracts, corporate partnerships, and joint ventures Low

Corporate Ban Any reported ban against an organization Medium

Corporate Bankruptcy Event of (possible) bankruptcy. E.g., chapter 11 related to suppliers High

Corporate Credit Rating Downgrade

Credit rating of supplier is downgraded Medium

Corruption & Bribery Cases like corruption, fraud and forgery, Insider trading, corporate crime, conflict of interest, and financial reporting fraud

High

Cyber Crime Any activities related to hacking, cyber breach, and identity theft Medium

Deteriorating Financial Situation

General decline in financial situation of supplier. E.g., reduction in earnings or sales

Medium

Divestment Business performs a divestiture or an entity divests from the business High

Downsizing Staff cuts, layoffs at supplier location Medium

Environmental Issue Events like environmental issues, chemical spills, radioactive contamination, and waste management

Medium

Financial Penalty Any kind of financial penalty or fines against the supplier Medium


Event Type Description Default Severity

Geopolitical Issue Cases like border issues, financial mechanism failure, militant incidents, unrest, civil disobedience, protests, demonstrations, and riots affecting the supplier

Low

Illegal Trade Any kind of illegal trade or human trafficking Medium

Insolvency Supplier is either insolvent or is the subject of an open threat of insolvency High

Intellectual Propery Infringement

Any IP, copyright, patent, and trademark violations Medium

International Sanction Any impact that embargos and other international sanctions against a country might have on a supplier

Low

Labor Issue Cases like general strikes and labor disputes Low

Liquidity Crisis Any reported liquidity shortages for the supplier Low

Natural Disaster Any kind of natural disaster affecting supplier location Low

Ownership Change Any ownership change like buying or selling stakes, buyouts, mergers, asset sales, acquisitions, privatizations, or spin-offs

Medium

Plant Disruption Cases like plant disruption, plant shutdowns, blackouts, and distrait Medium

Product Issue Cases like vehicle technical failure, quality issues, and product recalls Medium

Project Issue Cases like project delays and project failures Medium

Public Health Cases include health issues and food poisoning cases Low

Regulatory Compliance Issue

Cases like nepotism, unethical practice, workplace discrimination, workplace safety issues, child labor, anticompetitive behavior, money laundering, and sanction violations

HIgh

Senior Management Change

Replacement or recruitment in supplier's top management Low

Transportation Issue Cases like maritime security risks, transportation delays, and air traffic risk Low

5.2 Viewing alert details

On the Alerts tab, you can view more details about an alert by clicking its arrow icon.

An alert is one or more articles about a single specific event, grouped into scenarios. Each scenario contains a description of the event, annual spend information, and a list of links to relevant articles. alerts


Alerts tab

For debarment alerts, you'll also see a link to the US government's Excluded Parties List System (https://www.epls.gov ).

The list of links in a scenario is updated on a rolling seven-day schedule, so that additional new stories about the event will be added to the list if they appear within seven days after the most recent previous story. If more than seven days go by and a new article appears, it will be added to a new alert scenario, with a new list of links.

For any alert scenario, you can click Open Supplier Details as of <date> for more information about the affected supplier in the Supplier profile page.

You may wish to report the link to one or more of the stories associated with an alert scenario if, for example, the link is broken, inaccurate, or inappropriate. To do so, choose the Report Link button associated with that link. In addition to being reported, the link will be disabled in the news alert details. This feature is available for news alerts on both the Open tab and the Archive tab.

Related Information

Supplier profiles [page 23]

5.3 Alert list management

You may receive a high volume of alerts that vary widely in their importance. To help you access specific alerts, SAP Supplier InfoNet allows you to flag important alerts, sort the alert list, and filter alerts by several variables.

To help organize your alerts, the Alerts tab also contains two tabs with lists of alerts: the Open tab and the Archived tab. New alerts appear on the Open tab, which is displayed by default. When an alert is no longer relevant to you, you can move it from the Open tab to the Archived tab.

5.3.1 To flag, sort, and filter your alerts

Procedure

● To flag or unflag an alert, click the Flag icon ( ).You can quickly view flagged alerts by sorting or filtering the Flag column.

● To sort alerts, click a column header and click Sort Ascending or Sort Descending.● To filter alerts, click a column header and type or select the filter value. For filtering by date, you can click Date

Range and pick a From date and a To date.● To remove a filter and display unfiltered results, click the column header you filtered previously and remove

the filter value.


http://help.sap.com/disclaimer?site=https://www.epls.gov

http://help.sap.com/disclaimer?site=https://www.epls.gov

5.3.2 To archive selected alerts

Context

When you have finished dealing with an alert, you can move it from the Open tab to the Archived tab.

Procedure

1. On the Alerts tab, select the alerts that you want to archive.2. Click Archive.

To restore one or more previously-archived alerts, follow these steps:3. On the Archived tab, select one or more alerts.4. Choose Unarchive to restore the selected alerts.

Results

The alerts are moved to the Archived tab.

5.3.3 To review and comment on alerts

You can use the Review and Comment dialog to review alerts for relevancy and add comments. Alerts flagged as irrelevant are removed from your alert list, and appear instead on the Hidden tab.

Context

If a news alert or geo alert is relevant to you, you may want to add information about next steps or other comments.

If a news alert or a geo alert is irrelevant, inaccurate, or duplicates another news alert, you may wish to hide it. Hidden alerts no longer appear on your alert list. Instead, these alerts appear on the Hidden tab, in case you want to restore them to your alert list later.

Your next steps and comments appear in the Action and Comments columns of the alert.


Alerts tab

Procedure

To use the Review and Comment dialog to hide an alert and/or to add comments, follow these steps:1. On the Alerts tab, select one or more alerts.2. Click the Review and Comment button. A dialog box appears.3. Do one of the following:

○ To hide the selected alerts, choose No, this alert(s) is not relevant. Please hide it (provide explanation in additional comments). When you save your selections, these alerts will be hidden from your Alerts list and will appear on theHidden tab.

○ If the selected alerts are relevant, choose Yes, this alert(s) is relevant.4. If the selected alerts are relevant, you can check one or more actions in the section labeled If yes, what would

you do next? (Check all that apply). When you save your selections, these actions will appear in the Actions column for each selected alert.

5. If you want to add additional comments, enter them in the additional comments field. Comments will appear in the Comments column for each selected alert.

5.3.4 To restore hidden alerts

You can restore alerts that have been previously hidden, back to your Alerts list.

Context

Follow these steps to restore alerts from your Hidden tab to your Alerts list.

Procedure

1. On the Hidden tab, select one or more alerts.2. Click the Restore button to restore the selected alerts.

5.3.5 To view historical alerts

You can use the Download Historical Alerts button to view alerts from before September 1, 2015.

Alerts from before September 1, 2015 do not appear in your Alerts list. You can download and view these alerts as a spreadsheet by clicking the Download Historical Alerts button.


5.4 The Map View

In addition to viewing your alerts in tabular format in your Alerts List, you can use the Map View to see them graphically represented on a map.

If you navigate to the Map View tab, you can see a map. If a supplier has been the subject of at least one alert in the past 30 days, a pin appears on the map to indicate the location of that supplier.

You can click on a supplier's pin to view basic information about the supplier, including a link to the Supplier Profile page, which you can click for more detailed information. When you close the Supplier Profile page after using this link, you'll come back to the map.

You can zoom in on the map using the slider near the compass rose or by clicking on the map itself. If you zoom in by clicking the map, the new map will appear centered on the location you clicked. You might want to zoom in, for example, to view the more precise location of a particular supplier pin.

To zoom out, you must use the slider.

You can drag the map in any direction to change its center and view a different location.


Alerts tab

6 Suppliers tab

By default, the Suppliers tab lists all suppliers in the SAP network that you have access to. This includes your direct suppliers, and any upstream suppliers that your direct suppliers have granted you access to. For more information about getting access to upstream suppliers, see Requesting access to upstream suppliers [page 21].

All of the columns on the Supplier tab can be sorted or filtered by clicking the column header.

From the Suppliers tab, you can perform the following tasks:

● Choose the suppliers that you want to follow.● Search for a particular supplier using its unique supplier ID.● Visualize your supply base in a treemap chart to quickly evaluate the performance of your top suppliers.● Open the Supplier profile page for individual suppliers to get a detailed look at the supplier.

Related Information


6.1 To sort or filter the Suppliers tab

You can choose most column headers to sort or filter the contents of the Suppliers list.

Choosing most column headers displays a context menu with the following options:

● Sort Ascending - Organize the Suppliers list in alphabetical order.● Sort Descending - Organize the Suppliers list in reverse alphabetical order.● Filter - Display only suppliers that match a specified search term in the chosen column.

NoteIn the Following column, the Filter option offers the following preset filters rather than a search box.

● All - Display all suppliers.● Following - Display only suppliers you are already following.● Not Following - Display only suppliers you are not following.

You cannot sort or filter on the Relationship column.

SAP Supplier InfoNet User GuideSuppliers tab © 2015 SAP SE or an SAP affiliate company. All rights reserved. 17

6.2 To search for a particular supplier

You can search for a specific supplier using its name or its unique Source System Supplier ID.

Context

Every supplier on your Suppliers list has a Source System Supplier ID. You can use this ID or the supplier name as a keyword to search for a particular supplier.

Procedure

1. Navigate to the Suppliers tab.2. In the Find Supplier search box, enter the supplier name or the Source System Supplier ID for the desired

supplier, then hit ENTER .

6.3 To follow a supplier

Context

You receive alerts only about suppliers that you are following.

Procedure

To follow all suppliers on your supplier list, choose Follow All.To follow one or more selected suppliers, follow these steps:1. Click the Suppliers tab.2. Navigate to the supplier that you want to follow.

You can click a column header to sort or filter the supplier list by that column.

3. Click the icon in the Following column for the supplier ( ).This icon is also available for suppliers in the Network tab and in the Supplier window for an individual supplier.


Suppliers tab

Results

You will receive alerts for the supplier or suppliers you followed. You can unfollow a supplier by clicking its icon again. To unfollow all suppliers on your supplier list, choose Unfollow All.

SAP Supplier InfoNet User GuideSuppliers tab © 2015 SAP SE or an SAP affiliate company. All rights reserved. 19

7 Network tab

The Network tab helps you monitor your entire supply chain and identify upstream problems that may affect the performance of your direct suppliers.

On this tab, you can view your direct suppliers in the My Suppliers list.

If one of your suppliers has information for its own suppliers available in SAP Supplier InfoNet, an arrow icon indicates that you can click the supplier to view a list of its suppliers. In this way, you can navigate up your supply chain and explore supplier relationships across multiple tiers.

By default, the names of the upstream suppliers are anonymous for security reasons. You can ask your direct suppliers to provide you with access to their supplier data.

The Network tab also provides information on potential risks in your supply chain. If a supplier has recent events

such as news alerts or a debarment record, the recent events icon ( ) appears next to the supplier's name. If

there are recent upstream events in the company's supply chain, the upstream events icon ( ) appears for the supplier. You can mouse over these icons to view the number of events. With this information, you can identify upstream risks to your supply chain and request further information from direct suppliers, if necessary.

7.1 To filter and search the Network tab

Context

You can filter and search for particular suppliers in the Network tab.

Procedure

1. On the Network tab, click the Filter Supplier Network icon ( ) at the top of the My Suppliers list.2. To show only suppliers with specific risks, mouse over All Suppliers and choose one of the following options:

○ All○ With Any Events○ With Recent News○ With Debarment Records○ With Upstream Events

3. To show only suppliers who are known to supply components to particular programs, mouse over Suppliers Supplying To and choose one of your programs.

4. To change the number of suppliers in the list, type a number in the My Top Suppliers by Spend field and press Enter .


Network tab

5. To find one or more suppliers by name, type part or all of a supplier name in the search box, and press Enter . To clear your search, click the X icon.The My Suppliers list is updated to show all direct suppliers whose name contains the string that you typed. Any suppliers that have granted you access to an upstream supplier whose name contains the search string also appear in this list.

7.2 Requesting access to upstream suppliers

By default, you can view only your direct suppliers in the Network tab. All upstream suppliers are displayed in an anonymous fashion, and you can view only the number of recent events for each anonymous supplier.

Your direct suppliers control whether you can view information about their own direct suppliers. SAP Supplier InfoNet allows you to send a request to your direct suppliers asking them to grant you access to view their suppliers. You can either request access to all of their suppliers' information, or request access to individual upstream suppliers' data.

When you request information about upstream suppliers for one of your direct suppliers, the direct supplier receives an email request, and can review and grant the request. If the direct supplier grants the request, you can view the details of the upstream suppliers that you requested access to. You can also follow upstream suppliers to receive news stories and geo alerts about them.

7.2.1 To request access to anonymous suppliers

Procedure

1. Click Network.2. In the My Suppliers list, click the supplier whose upstream suppliers you want to access.

If the organization has supplier data available, all upstream suppliers for that organization appear in a new list to the right of the My Suppliers list. If necessary, you can continue to navigate up your supply chain by clicking suppliers in this list.

3. Send the access requests for the upstream suppliers that you want to view.

○ To request access to all of the organization's direct suppliers, point to the organization, click the Open

Menu icon ( ), and click Request Access to All Upstream Suppliers.○ To request access to an individual upstream supplier, point to the anonymous supplier, click the Open

Menu icon ( ), and click Request Access to this Supplier.

SAP Supplier InfoNet User GuideNetwork tab © 2015 SAP SE or an SAP affiliate company. All rights reserved. 21

Results

The application sends a notification email to the security administrators of the organization whose upstream supplier data you requested. Security administrators can accept or reject the request.


Network tab

8 Supplier profiles

The Supplier profile page allows you to examine individual suppliers in detail. It includes general information about the supplier in the About, Contact, and Extended Information panes, and provides access to the following tabs:

● Alert History: This tab shows a trend chart of the number of alerts generated each month over the previous 13 months.

● Country Profile: This tab displays risk-management data and scores applicable to the country of the current supplier. The data displayed here is taken from the Global Competitiveness Report and the Global Risk Report, both released by the World Economic Forum. You can follow links at the bottom of this tab to see more information about the WEF or to view the complete reports.

● Events General : This tab shows news about the supplier, excluding debarment records.

● Events Debarment : This tab shows active and archived debarments for the supplier. If the supplier has a debarment record, a link to this tab appears in the About area of the Supplier profile page.

● Events Geo Alerts : This tab shows natural-disaster-related news about the supplier.● Network: This tab allows you to explore a visual representation of this supplier's direct and upstream

connections to your company, for connections where upstream access has been explicitly granted.● Family tree: This tab allows you to explore the corporate family structure or lineage of the supplier. You can

mouse over supplier organizations in this tab to view more information about them, if you have the appropriate permissions.

● Programs & Components: This tab shows the programs and components for your company that depend on the supplier, and your annual spend on those programs and components.

● More info : This tab contains the Demographic Data, Owner Data, and Risk Data subtabs that show other detailed information about the supplier.

8.1 Opening the Supplier profile page

You can open the Supplier profile page from one of three tabs in SAP Supplier InfoNet.

● On the Supplier tab, click the name of the supplier.

● On the Network tab, mouse over a supplier, click the Open Menu icon ( ), and click View Profile.● On the Alerts tab, open an alert and click Open Profile. The data in the supplier performance charts is filtered

to match the date of the alert. Also, for a component alert, the data is filtered by the UNSPSC class or commodity that your component has been mapped to.

SAP Supplier InfoNet User GuideSupplier profiles © 2015 SAP SE or an SAP affiliate company. All rights reserved. 23

9 My Company Profile page

The My Company Profile page is similar to the Supplier profile page. It allows you to view the News, Network, Family Tree, and More info tabs for your own organization. You can also report any errors that you see. To view this page, click your name and then click My Company Profile.

Related Information


9.1 To report errors in data or news stories about your company

Context

You can view news stories, general information, and a corporate family tree for your company on the My Company Profile page. If information about your company contains errors, you can contact an SAP Supplier InfoNet site administrator.

Procedure

1. In SAP Supplier InfoNet, click your name and click My Company Profile.2. On the My Company Profile page, click Report Errors.

An email template opens.3. Write an email describing the errors and send it.


My Company Profile page

10 Using SAP Supplier InfoNet as a supplier

If your company is listed as a supplier in SAP Supplier InfoNet, you can access features in the application that help you monitor your company's performance and manage its data in SAP Supplier InfoNet.

10.1 Customers tab

By default, the Customers tab lists all of your customers in SAP Supplier InfoNet. This tab appears only for users who are part of supplier organizations in SAP Supplier InfoNet.

From this tab, you can open the Customer profile page for individual customers to get a more detailed look at the customer's information and your company's performance for the customer.

All of the columns on the Supplier tab can be sorted or filtered by clicking the column header.

10.1.1 Customer profiles

The Customer profile page allows you to examine individual customers in detail. It includes general information about the customer in the About, Contact, and Extended Information panes, and provides access to the following tabs:

● Events General : This tab shows news about the customer, excluding debarment records.

● Events Debarment : This tab shows active and archived debarments for the customer. If the customer has a debarment record, a link to this tab appears in the About area of the Customer profile page.

● Events Geo Alerts : This tab shows natural-disaster-related news about the customer.● Family tree: This tab allows you to explore the corporate family structure or lineage of the customer.

● More info : This tab contains the Demographic Data, Owner Data, and Risk Data subtabs that show other detailed information about the customer.

The tabs in the Customer profile page function in the same manner as the analogous tabs in the Supplier profile.

Related Information


SAP Supplier InfoNet User GuideUsing SAP Supplier InfoNet as a supplier © 2015 SAP SE or an SAP affiliate company. All rights reserved. 25

10.2 Managing customer access requests on the Permissions tab

Every supplier organization in SAP Supplier InfoNet needs to have at least one user with the security administrator role. Security administrators are responsible for the security of their network, and they determine which of their customer companies receive information about their organization's suppliers.

Security administrators manage customer access on the Permissions tab. When customers request access to upstream suppliers, the request appears in this page and an email alert is sent to the security administrators, who can then choose to grant or deny each request.

Related Information

Requesting access to upstream suppliers [page 21]

10.2.1 To grant access to customers to view your suppliers

Procedure

1. Click the Permissions tab.This tab shows a list of access requests from your customers. You can review each request and decide whether to grant or deny it.

2. Select the requests that you want to grant or deny.3. Click Grant Access or Deny Access.

If you want to respond to all requests with Pending status, you can click Grant All Pending or Deny All Pending.


Using SAP Supplier InfoNet as a supplier

11 Legal Acknowledgements

This product makes use of postal code data made available by GeoNames (http://www.geonames.org/ )under the Creative Commons Attribution 3.0 Unported License (CC BY 3.0) http://creativecommons.org/licences/by/3.0/legalcode .

UK: Contains Royal Mail data Royal Mail copyright and database right 2010. The Data is provided "as is" without warranty or any representation of accuracy, timeliness or completeness.

SAP Supplier InfoNet User GuideLegal Acknowledgements © 2015 SAP SE or an SAP affiliate company. All rights reserved. 27

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http://help.sap.com/disclaimer?site=http://creativecommons.org/licences/by/3.0/legalcode

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Important Disclaimers and Legal Information

Coding SamplesAny software coding and/or code lines / strings ("Code") included in this documentation are only examples and are not intended to be used in a productive system environment. The Code is only intended to better explain and visualize the syntax and phrasing rules of certain coding. SAP does not warrant the correctness and completeness of the Code given herein, and SAP shall not be liable for errors or damages caused by the usage of the Code, unless damages were caused by SAP intentionally or by SAP's gross negligence.

AccessibilityThe information contained in the SAP documentation represents SAP's current view of accessibility criteria as of the date of publication; it is in no way intended to be a binding guideline on how to ensure accessibility of software products. SAP in particular disclaims any liability in relation to this document. This disclaimer, however, does not apply in cases of wilful misconduct or gross negligence of SAP. Furthermore, this document does not result in any direct or indirect contractual obligations of SAP.

Gender-Neutral LanguageAs far as possible, SAP documentation is gender neutral. Depending on the context, the reader is addressed directly with "you", or a gender-neutral noun (such as "sales person" or "working days") is used. If when referring to members of both sexes, however, the third-person singular cannot be avoided or a gender-neutral noun does not exist, SAP reserves the right to use the masculine form of the noun and pronoun. This is to ensure that the documentation remains comprehensible.

Internet HyperlinksThe SAP documentation may contain hyperlinks to the Internet. These hyperlinks are intended to serve as a hint about where to find related information. SAP does not warrant the availability and correctness of this related information or the ability of this information to serve a particular purpose. SAP shall not be liable for any damages caused by the use of related information unless damages have been caused by SAP's gross negligence or willful misconduct. All links are categorized for transparency (see: http://help.sap.com/disclaimer).


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SAP Supplier InfoNet User Guide - SAP Help Portal · PDF fileEvent Type Descriptions ... 9 My Company Profile page ... The SAP Supplier InfoNet User Guide provides instructions for