SAP Solution Manager...Solution Manager 7.2 SP11: Support for Cloud and Hybrid products Details on availability and restrictions are documented on the SAP Solution Manager 7.2 expert

What’s new in Operations for

SAP Solution Manager Andrea Schuhmann, Attila Giber

SAP

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document, or to develop or release any functionality mentioned therein.

This presentation, or any related document and SAP's strategy and possible future developments, products and or platforms directions and

functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this

presentation is not a commitment, promise or legal obligation to deliver any material, code or functionality. This presentation is provided

without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a

particular purpose, or non-infringement. This presentation is for informational purposes and may not be incorporated into a contract. SAP

assumes no responsibility for errors or omissions in this presentation, except if such damages were caused by SAP’s intentional or gross

negligence.

All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from

expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates,

and they should not be relied upon in making purchasing decisions.

Disclaimer


News in Application Operations

▪ Technical Administration

▪ Support for cloud and hybrid products

▪ Integration Repository and Integration Monitoring

News in Business Process Operations

▪ Job Management

▪ Business Process Monitoring

▪ Data Consistency Management

▪ Business Process Improvement

Agenda


Different strategic operations platforms for different target groups

SAP Cloud ALMavailable for hybrid customer solutions

SAP Focused Runavailable for hybrid customer solutions

SAP Solution Manageravailable for hybrid customer solutions

o Fully integrated ALM suite for

on-prem-centric medium

and larger customers

o Customers, who are

satisfied with the currently

provided functional scope

o Operations platform for

service providers and

high end hybrid customers

o Customers with advanced

needs, which go beyond

SAP Solution Manager and

SAP Cloud ALM

o Fully integrated ALM suite for

cloud-centric small, medium

and larger customers

o Customers, who are

requesting a standardized

cloud-based operation

platform

+SAP

News in Application Operations

Technical Administration


News in Technical Administration

▪ Work Mode Management and IT Calendar

• Release of multiple scheduled notifications possible

• Support for BCC field in notification E-Mails

• New views in IT Calendar

• Display and scheduling of work modes on host level in IT Calendar

▪ Service Availability Management

• Service Availability Management for HANA Replication Scenarios

Technical Administration


Description

▪ You can use the new “Condensed view” in

IT Calendar to get a better overview over

planned events for your systems. Events for

multiple systems are grouped together and

not displayed in one line per system

▪ You can use the new “Upcoming Events”

view in IT Calendar to see which events are

currently active and are planned next. You

can search for upcoming events. Active and

Upcoming Events are displayed in a list

sorted by start time

IT Calendar

New views in IT Calendar


Description

▪ You can now schedule and review Work

Modes on host level.

▪ From the technical system view, you can

switch to the host views and review and

schedule work modes on host level.

▪ When you schedule work modes on hosts,

the work modes are propagated to the

application instances running on these

hosts but not to technical system level

IT Calendar

Display and scheduling of work modes on host level


Service Availability Management for HANA Replication Scenarios

Description

Availability is now measured and reported for

the complete HANA replication scenario and no

longer per individual physical primary or

secondary database.

You get more accurate availability reporting for

HANA Replication Scenarios

▪ You define the service Definition on the virtual

database

▪ Unplanned outages are created in SAM only

for the time frames where no primary database

was available

Support for Cloud and Hybrid products


▪ New Category SAP Ariba Cloud

Integration Gateway

• Additional filters can be set e.g. for Alert

Type

Exception Management


Solution Manager 7.2 SP11: Support for Cloud and Hybrid products

Details on availability and restrictions are documented on the SAP Solution Manager 7.2 expert portal page

This is the current state of planning and may be changed by SAP at any time without notice.

System ManagementNot

plannedAvailable

Not

planned

Not

planned

Not

planned

Not

planned

Not

planned

Not

plannedNot

planned

Not

planned

Exception Management Available Available Available Available Available Available Available Available Available Available

Integration Monitoring Available Available Available Available Available Available Available Available Available Available

User Experience Monitoring Available Available Available Available Available Available Available Available Available Available

End-to-End Trace AnalysisNot

Planned AvailableNot

Planned

Not

Planned

Not

Planned

Not

Planned

Not

Planned

Not

Planned

Not

Planned

Not

Planned

Data Consistency Management AvailableNot

Planned

Not

PlannedAvailable Available

Not

PlannedAvailable

Not

Planned

Not

PlannedAvailable

Job Management AvailableNot

Planned

Not

Planned

Not

Planned

Not

Planned

Not

Planned

Not

Planned

Not

Planned

Not

PlannedAvailable

Business Process KPI’sNot

Planned

Not

Planned

Not

PlannedAvailable

Not

Planned

Not

PlannedAvailable Available

Not

Planned

Not

Planned

https://support.sap.com/en/solution-manager/sap-solution-manager-7-2/expert-portal/applications/integration-monitoring/interface-channels-for-ic-monitoring.html

Integration Monitoring


Integration Management in SAP Solution Manager

Main Solution Manager functions to handle interface operations:

Integration Repository

Integration Monitoring

Guideline on how Interface Management can be realized in SAP Solution Manager:

Document Configure Monitor Analyze & Correct

• Document the technical

data of all interfaces within

your solution landscape in

Solution Documentation

• Assign the interfaces to a

business process context

• Configure Integration

Monitoring in Interface

Channel Monitoring for the

most business-critical

interfaces

• Reuse documented

interface data for monitoring

configuration

• Monitor the interfaces

continously

• Interface failures can be

detected immediately

• If any incidents occur use

the Alert Inbox and Detail

Info functionality in BPO

work center to find the root

cause for the failure

• Correct the issue


• Streamlined Integration between Business Process

Monitoring and Technical Monitoring

• Available for all standard interface technologies

• Re-use of documentation in technical and business

process monitoring

• Integration Repository is integrated into Solution

Documentation and can be created/updated in branches.

• Available for point-to-point and composite interfaces

Integration Repository and Monitoring

Integration Repository Interface Channel Monitoring

Re-Use



Interface Documentation:

▪ Interface documentation in SAP Solution Manager 7.2 is a part

Solution Documentation’s Interface Library.

▪ Interfaces can be documented centrally in the interfaces library –

Integration Repository.

▪ Supports documentation of all standard interface technologies. It

also supports documentation of custom interface technologies, in

case standard does not fulfil your need.

▪ If necessary, custom-specific attributes for the interfaces can be

defined in case the standard attributes are insufficient to describe

the interface.

▪ Supports lifecycle management of Interfaces.

▪ Reuse interface details in the Integration Repository to set up

Interface Monitoring in few clicks.

Integration Repository in Solution Manager Customer

Benefits

▪ Single source of truth for interfaces across the landscape

▪ Intuitive tools and accelerators.

▪ Scalability for monitoring of Interfaces.

▪ Supports efficient & effective lifecycle management of

interfaces.

System Landscape



Overview

In Solution Manager 7.2, Integration

Repository is part of Solution

Documentation’s Interface Library

Each interface in Interface Library can

have a so-called Interface Details element

Attributes can be maintained for the current

interface which are specific for the

interface technology

Integration Repository can be enhanced with

custom interface attributes and custom

interface technologies

It is possible to reuse standard interface

attributes in custom technologies

In addition, you can enhance standard

technologies with custom interface attributes



Discovery

Automated discovery of interfaces in the

managed system for different interface

types:

IDoc, qRFC, Web Service, RFC

SAP PI / PO

SAP Cloud Platform Integration

Automatic extraction of interfaces from the

managed system with very minimal

footprint on performance

Automatic extraction of PI/PO interfaces

with configuration and runtime information.



Monitoring Setup

Open Solution Documentation and

navigate to the right business process

context.

Typically, interface monitoring objects

are assigned to an interface in the

business process, but other contexts

are possible, too (business process

itself, or process step).

Monitoring object configuration can be

started from the “Elements of…” box

using context menu New →

Operations → Alerting.


Default Values: Re-use Interface Documentation Data for Monitoring Setup

ICMon Setup UI offers the possibility

to re-use the interface attribute data

from Interface Documentation

By pressing button “Default Values” a

list of all available interface

documentations is displayed which

have the same Interface Type, the

same source and the same target

system

If ICMon setup is started from a

business process interface, only one

Interface Documentation shows up

(the one which belongs to the

referenced interface)

News in Business Process Operations

Job Management


News in Job Management

▪ Display of Job Log Information for an ABAP Job from the Alert Inbox

▪ Display of System & Client in Job Instances View

▪ Several Systems can be selected in Central Job Overview

▪ Tag field added into Job Documentation Mass Maintenance tool

Job Management


Description

▪ This feature gives quick access to job log of

ABAP job from alert

▪ From an Alert you can navigate to the

monitoring application to the monitored job

▪ By clicking on the job name you get in a

popup the job log content displayed

Job Monitoring

Display of Job Log Information for an ABAP Job from an Alert

1.

2.

3.


Description

▪ The feature gives you the option to set,

remove and update the Tag(s) field

value(s) from job documentation mass

maintenance report

▪ This allows setting and updating of tag

values

Job Monitoring

Tag field added into Job Documentation Mass Maintenance tool

Business Process Monitoring


News in Business Process Monitoring▪ New Simplified Process Monitoring app

▪ Alert Analysis Dashboard – Extended Alert Analysis Dashboard making use of new “time buckets”



Description

▪ The app enables the digitization of the

complete operations process by supporting

an exception-based monitoring.

▪ You can view simplified business processes with metrics from Solution Manager monitoring applications.

▪ It is possible to assign metrics to different views.

▪ You can also evaluate measured values for different timeframes and drill-down to monitoring detail list

▪ It is possible to display metric information for more than one site


Simplified Process Monitoring app


Description

▪ The Analysis dashboard within the

Dashboard Builder (area Business

Process Operation) has been extended

with additional tiles

▪ Among others, new tiles are available

for the Technical Alert Duration, making

use of the new grouping function via

“time buckets” and drill-down to

alerts/SID


Alert Analysis Dashboard – New “time buckets”

Data Consistency Management


News in Data Consistency Management▪ Integration Repository:

• SAP PI/PO Integration for configuration and runtime data

• Interface Discovery for Web service

• Interface Discovery for RFC

• Integration with SAP Cloud Platform Integration



Description

▪ It is possible to import RFC and Web

Service interface information from

Managed Systems into the Integration

Repository

▪ You can discover interfaces and extract

them using Repository Tools program

in Managed Systems


Interface discovery for RFC and Web Services

Business Process Improvement


News in Business process Improvement▪ New SAP UI5 version of application “Business Process Analytics”

▪ New Application “Automation Rate Dashboards”

▪ Changes of application tiles in Fiori Launchpad

▪ Improvement in Progress Management Boards

▪ Improvements in Unified Analytics:

• New analysis method for usage key figures

• Enhanced status display during pattern recognition

• Usability and Performance Improvements



Description

▪ The application provides facts from the

managed ERP or S/4 system.

▪ It also allows the visualization of

process progress key figures.

▪ Time measurements can be easily

related to throughput measurements of

a business process.

▪ Backlogs can be easily related to either

throughput and lead time

measurements.


New SAP UI5 based application “Business Process Analytics”


Description

▪ The application provides facts from the

managed ERP or S/4 system on how many

documents are processed and what was the

measured degree of automation in the

previous month.

▪ configuration via 3-step guided

procedure, for 32 pre-defined process

steps (filtering on process or application

area possible)

▪ Adoption of labor costs possible and

recommendations are given to increase

automation rates


New application “Automation Rate Dashboard”


• Product Help: https://help.sap.com/viewer/product/SAP_Solution_Manager– End-User Documentation

– Release Notes

SAP Solution Manager Homepage: https://support.sap.com/en/alm/solution-manager.html

– ALM Processes

– Internet Demo System

• SAP Solution Manager Expert Portal: https://support.sap.com/en/alm/solution-manager/expert-portal.html

– Details on setup and expert documentation for Application Operations scenarios

Public Cloud Operations: https://support.sap.com/en/alm/solution-manager/expert-portal/public-cloud-operations.html

– Details on availability and restrictions for Monitoring of Integration scenarios and Hybrid Support Release Notes

• SAP Cloud Appliance Library: https://cal.sap.com/

Solution Manager 7.20– Additional Information

https://help.sap.com/viewer/product/SAP_Solution_Managerhttps://support.sap.com/en/alm/solution-manager.htmlhttps://support.sap.com/en/alm/solution-manager/expert-portal.htmlhttps://support.sap.com/en/alm/solution-manager/expert-portal/public-cloud-operations.htmlhttps://cal.sap.com/


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any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation,

and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and

functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason

without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or

functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ

materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they

should not be relied upon in making purchasing decisions.

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Documents

SAP Solution Manager...Solution Manager 7.2 SP11: Support for Cloud and Hybrid products Details on availability and restrictions are documented on the SAP Solution Manager 7.2 expert