Not for resale Valton Berisha Graham Henderson · SAP Solution Manager 7.2 A quick read for Solution Manager 7.2 Not for resale Valton Berisha Graham Henderson CONCORN

SAP Solution Manager 7.2A quick read for Solution Manager 7.2

Notforresale

Valton Berisha

Graham Henderson

CONCORN

SolutionManager7.2PocketPaperCopyright©2016byConCornLLC(USA)and(BluePencilConsulting(Pty)Ltd(SouthAfrica)

TrademarksSAP,SAPSolutionManager,S/4HANA,HANAandSAPUIaretrademarksorregisteredtrademarksofSAPAGinGermanyandinseveralothercountriesintheworld.Otherproductsmentionedaretrademarksorregisteredtrademarksoftheirrespectivecompanies.

DisclaimerThismaterial,includinganygraphicfacsimiles,isprovidedonas'as-is'basiswithoutanywarrantyforitscorrectnessandsuitability.Itisprovidedforinformationalpurposesonlyandtheowners,authorsandtheirassociatedcompaniesarenotliableforanylossesordamagewhichmayoccurasaresultoforinanyrespectrelatedtothedisplayoruseofthisinformation.

PrintedintheUSA

ContactDetails:

ConcornLLC–www.concorn.com|[email protected](Pty)Ltd–

Allrightsreserved.Nopartofthisbookmaybereproducedortransmittedinanyformorbyanymeanswithoutwrittenpermissionfromtheauthor.

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CONCORNApplication Lifecycle Management

TechnologyConsultantwithover20+yearsofinformationtechnologyandprojectmanagementexperiencespecializinginSAPApplicationLifecycleManagementandSAPSolutions14+yearsSAPBasisleadership/management/planningexperienceinsystemadministration,leveragedsupportmanagement,landscapearchitecture,upgradeplanning.

ValtonBerishaManagingDirectorConCornLLCE:[email protected]:19094713574

Grahamhasbeeninvolvedinthesoftwareandtechnologyindustryforover25years.StartingoffasatechnicalprogrammerandlatermovedintotheSAP�ieldasanABAPprogrammerandBasis/SecurityConsultant.Whennotconsulting,extensivetimewasspentpresentingtrainingonbehalfofSAPandprojectteamsaroundtheworldinhis�ieldsofexpertise.

GrahamHandersonManagingDirectorBluePencilConsulting(Pty)Ltd(SouthAfrica)E:[email protected]:27828293324

AboutAuthors

(Pty)Ltd(SouthAfrica)


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wwww.concorn.com | [email protected]

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TableofContents

Preface............................................................................5Introduction.................................................................7SAPSolutionManagerin2016............................8Version7.2ishere.....................................................9ANewAudience.........................................................11ProductLifeCycleManagement..........................12FioriLaunchpad.........................................................13LookandFeel..............................................................14FocusedSolutions.....................................................16FocusonReusability................................................18SAPHANA......................................................................20Testing............................................................................21HowCloudyisSSM7.2?..........................................23UpgradeorRe-implement.....................................25SAPActivate.................................................................27KeyComponents........................................................28RootCauseAnalysis..................................................29ITSM(ServiceDesk),RCA.......................................29TechnicalMonitoring(AppOps).........................30End-UserExperienceMonitoring.......................30BusinessProcessMonitoring................................31BusinessProcessAnalytics....................................32IPPortfolioandProjectManagement..............32ProcessManagement...............................................32TestWorkbench..........................................................33ScopeandEffortAnalyzer(SEA).........................34BusinessProcessChangeAnalyzer(BPCA)....34ChangeandReleaseManagement(ChaRM)...35DataConsistencyManagement(DCM).............35DataVolumeManagement(DVM)......................35Conclusion.....................................................................36

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PrefaceAstheworldmovesdeeperanddeeperintothedigitalrealm,thecreationofinformationisbecomingimpossibletomanageatapersonallevel.Manyyearsagowhensoftwarewasreleasedinphysicalmediainabox,wewereprovidedwithabeautifullywrittensoftwareguide.Thereallyamazingthingabouttheseguideswasthattheywerewellthoughtoutandreadable.Theyhadtobe,astheprintingcostsensuredthatonlytherelevantinformationwasprovidedandthemessagewasfocusedandprecise.Iwilladmitthatthecorrespondingsoftwarewaslesscomplicatedandsowastheworld.

Aswemovedtothedistributionofinformationinadigitalform,suddenlythephysicalboundariesofprintingwereremovedandtheuserwashandedtheoneroustaskof�ilteringouttherelevantinformationfromthedelugeofdatathatwasmadeavailableviaURLlinkstoseeminglybottomlesspitsofotherURLs.

Withtheadventofblogs,Twitter,YouTubeandtheplethoraofotherdistributionchannelsandauthorsofadvice,Ifeltaneedtogobacktobasics.

SAPhasreleasedtheirlatestversionofSAPSolutionManager,andwithit,mountainsofinformationfromvideosandwebinarstopresentationsandlive-sessions.Thelistgoeson,amountingtoasigni�icantamountoftimerequiredtoconsumeanddigestitall.IthankSAPforthiseffort.AsaserviceproviderintotheSAPeco-system,IliveandbreatheSAPSolutionManagerandamhappytoinvestmytimetoconsumeasmuchofthisinformationaspossible.YetwhenlookingthroughtheeyesofanSAPcustomer,Icanonlysympathize.

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ItwaswiththisrealizationthatValtonandIdecidedtoembarkonamissiontoquicklyconsumeasmuchinformationaspossibleandrepackthemessageinsimpletermsthatwouldbefasttoconsumewiththehopethatafterreadingthislittlePocketPaper,SAPSolutionManager7.2willnotbesomuchofamysteryandenoughwillbeunderstoodtohelpthereadertofocustheirvaluabletimeintherightdirection,inordertoderivethebene�itsoftheproductthatbestsuitstheirneeds.

GrahamHenderson

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IntroductionThispocketpaperisbynomeansthede�initiveguidetoSAPSolutionManager7.2.Instead,itspurposeistotrytosummarizethemountainofinformationintoafewchaptersthatarequicktoreadandhelptogettheoverallmessageacross.

EmbarkingonanSAPSolutionManagerjourneyisnotatrivialexerciseandsometimesmoreisbetter;however,sometimesthe'more'istoodetailed,ortoohighlevel,orscatteredallovertheplace.Wheredoesonestart?Hopefully,thisPocketPaperwillbesomewhereintheGoldilockszone,somewherebetween'toohighlevel'and'toodetailed',andlaythegroundworkbyofferinganunderstandingofthelandscapeandgivesomeinsightastowhereyourjourneycouldtostartwithoutaddingtoomuchtothemountain.

Ahugethankyoumustgooutto:

-MarcThier-MatthiasMelich-MarcusWefers-MarkO.Schaefer

fortheirtimeandthewealthofinformationthattheymadeavailable.

Theirrespectiveteamsmakethelisttoolongtoprint,butathankyouisalsogiventothem.

SeehowSAPSolutionManagercaneaseyourtransitiontoSAPS/4HANA!

SAPSolutionManagerforSAPS/4HANAManagingYourDigitalBusinesswrittenbyMarcO.Schäfer,MatthiasMelich

Order: www.sap-press.com

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SAPSolutionManagerin2016SAPSolutionManager(SSM)hasbeenmaturingoverthepast3to5yearswithmajorimprovementsbeingmadeinthereleaseof7.1.WithastrongfocusonsupportinganoperationalSAPenvironment,signi�icantdevelopmentwasdonetoallowSSMtopositionitselfastheSAPlandscapemonitoringtoolofchoice.

Builtintothe7.1versionwasalsoafully�ledgedservicedeskandchangecontrolmanagementsystem.ThefullscopeofthesolutionearnedSSManITILcerti�icationthatcoveredall15ofthepossibleITILcerti�icationareas.Thiswasasigni�icantstepforwardinensuringthatSSMgottheattentionitdeservesasasolidandpro�icienttoolsetforthemonitoringandmanagementoftheSAPLandscape.

7.2

Inearly2016,SAPreleasedthelonganticipatedRamp-upversionofSSM7.2.Thegeneralavailabilityreleaseof7.2wasreleasedinAugust2016

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Version7.2ishereInearly2016,SAPreleasedthelonganticipatedRamp-upversionofSSM7.2Thegeneralavailabilityreleaseof7.2wasreleasedinAugust2016.

Thisnewversionhasbeenbuiltfromthebottomupandnotonlybringsacrossthetriedandtestedoperationalfocusedcapabilities,buthasacompletelyredesignedprojectandresourcemanagementcomponentthatwaslackinginversion7.1.Anothermajorchangethathasbeenlongoverdueistheabilitytobuildandde�inetheSAPbusinessprocessesbeyondthethree-levelhierarchystructure.

Thestrongfocustosupportthe'Build'phaseoftheSAPlifecycle,isevidentintheinclusionoftheSAP'sITPortfolioandProjectManagement6.1(ITPPM)componentinthe7.2release.

ThistogetherwithcapabilitiestosupportBusinessandITRequirementsgatheringcompletethepackagetosupporttheentirelifecyclefromrequirementsloggingandacceptancethroughprojecttimeandresourcemanagementtomanagingthechangeandreleasecycleand�inally,themonitoringofthebuiltfunctionalityintheproductivearena.SSMisnowpositionedasastrategicITmanagementtool.

AdditionalintelligencehasbeenaddedtotheoperationalcapabilitiesthatallowSSMtomonitoruseractivitywithgreateraccuracyandassistwithestablishingtheextentofwhatisbeingusedintheSAPERPenvironment.ThisinformationisextremelyvaluablewhenembarkingonaprojecttodocumentandbuildtheprocessesofanexistingSAPERPimplementation.

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Tostrengthenthepositioningof7.2inaprojectenvironment,SSMincludesstandardizedprojectplansandSAPservicesandtheirActivateMethodology,up-to-datebestpracticesandsomepre-con�iguration.Toalignwiththeever-growingpopularityofAgileprojectmanagement,SSM7.2alsosupportsthenecessaryfeedbackloopstoallowforprojectstorunandbebuiltanddeployedinincrementalphases.Newreal-timedashboardsarenowalsoavailabletoaddanewlevelofreporting.

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ANewAudienceWhenSSMwassocializedinthemarketasanoperationstoolset,thefocuswaspredominantlyonthetechnicalusageofthetool.Thismeantthatitsoutputwasconsumedbythetechnicalteamsoftherespectiveorganizationsandanydeploymentbusinesscasewassupportedbytechnicalarguments.Overthepast2years,afundamentalshifthastakenplaceandtheconversationsaroundSSMhavemovedfrommainlytechnicalinnaturetobeingmorebusinessfocused.

Thisisnottosaythatthetechnicalcapabilitiesarenolongerimportant;onthecontrary,withtheever-increasingcomplexityofthelandscapesandthedriveforsimplicity,thetechnicalmonitoringandcontrolviaSSMisstillveryrelevant.

ThisnewbusinessaudienceisstartingtolookathowSSMcanoffervisibilitywithrespecttotheERPprocessef�iciencies,KPImeasurements,analytics,andbetterBusinessProcessdocumentationandvisualization.It'stheseconversationsthathavepromotedSSMtoamorebusiness-focusedtoolset.

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ProductLifecycleManagementVersion7.2hasextendeditsreachbeyondtheSAPboundariesbyfacilitatingthebusinessrequirementsgatheringand,byusingthenewdesigninterface,processescannowbebuiltasneeded,andmonitoredaccordingly.Byincludingtheprocessdesignintothechangereleasecycle,theprocessesarealwaysuptodateandre�lectthecurrentproductivesolution,landscapeandsystems,thusre-enforcingSSM'sroleasthe'SingleSourceofTruth'.

Requirementsandprocessdesigninisolationdonotaddvalue;however,whenpositionedintotheApplicationLifecyclethetruevalueisextracted.TheApplicationLifecyclesatis�iesthe'Build'sideofthecyclebysupporting'PortfoliotoProject'and'Requirementto‘Deploy'phases.Fromthere,the'Run'sideofthecycleissupportedthroughthe'RequesttoFul�il'and'DetecttoCorrect'.

ThesephasesareeachsupportedbytherelevantcomponentsthatmakeupSSM,allowingthebusinesstomonitoranddrivecontinuousimprovementinanorganizedandgovernedframework.Byofferingthesecomponents,thereisaseamlessswitchfromBuildtoRun.Bynegatingtheneedforthird-partysoftwaretoassistwiththeselifecyclephases,theentireworkeffortiscarriedoutandconsumedinSSMthusencouragingreusability.

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FioriLaunchpadAmajorstepforwardforSSM7.2,istheuseoftheFiorilaunchpad.The7.1transactioncodeswereneverreallyeasytorememberotherthan'SOLAR01'or'SOLAR02',whiletherestwerejustplainhorrible.The'workcenter'concepthasalsobeenretiredandreplacedwithamore�luidUI.

ThenewFioriAppsLaunchpadnowcomesprecon�iguredwithallthenecessaryFioritilesbeautifullyarrangedintheirlogicalgroupscateringforRolebasedsegregation.Thesidemenualsoallowsaquicknavigationtoanygroupsnotvisibleinthescreen,ratherthanusingthesliderbar.Moreoveruserscancreatetheircustomtilelayouttomatchtheirjobfunctionordailyactivities.

Additionally,thereisanincreasedfocusonprogressingtowardsamoreintuitive,graphicalinterfacethatwillgettheworkforcetohigherperformancelevelsrelativelyquickly.Bolsteringshorttrainingtimesforemployeestobecomepro�icientandproductive.

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LookandFeelSAPhasalsopaidalotofattentiontotheUserInterfaceanduni�iedtheuserexperiencewithasinglelookandfeel.ThisnewuserinterfaceisbasedonHTML5(SAPUI5)andallowsforintuitivenavigationofthevariouscomponentsviathetypicalInternetbrowseranddeviceofchoice.

Switchingfromthe7.1environmentisabittrickyat�irstandsometimesfrustratingwhentryingto�indthescreensthatyouwerefamiliarwithin7.1,however,inaveryshortspaceoftime,thenavigationbecomesclearerastheintegrationandconnectednessofthecapabilitiesareunderstood.Thereisanaturalnavigationpathfromthefunctionalitybeingusedorbuilt,totheunderlyingstructuresthatareneededtosupportthecurrentworkeffort.

OneofthemostnotableupdatesarrivingwithSolu�onManager7.2isagraphicalmodellingenvironmentthatisfullycompliantwiththeBPMN2.0standard(BusinessProcessModellingNota�on)aswellastheunrestrictedprocesshierarchy.Thisredesignwasverynecessaryinordertoremovethe3-levelhierarchyrestric�onontheprocessdesign,andalso,tobringthe

stprocessmanagementcapabili�esintothe21 century.Byusingthenewrdbuilt-indesigntool,theneedfor3 -PartyToolsandtheassociated

synchronisa�oneffortsandcostsfallawayhencesimplifyingandcentralisingtheenvironment.

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Withamultitudeofgraphicalmodelingtoolsinthemarket,SSMwasnoticeablybehindthetrendwithrespecttohowbusinessprocessesaredesigned,mappedandrepresented.ThenewdesignnowcatersforallBPMNnotationalobjectsincludingswim-lanesforsystemsandrolesaswellasdecisiontreesintheprocess�low.Thenavigationanddrawingofprocessesisintuitiveandtheuserisabletoquicklybuildtheas-isandto-beprocessesandassociatethemwiththerespectivelevelintheprocesshierarchy.

WiththemoveawayfromFlash-basedgraphicstowardsSAPUI5,SSMisnowabletoofferarangeofusefuldashboardsthatcoverapplicationspeci�icareas.ThedashboardingalsocatersforthecreationofaKPI-typeoverviewdashboardthatbringstogetherkey�iguresfromtheApplicationandBusinessOperationsaswellastheservicedesk.

Ifthesestandardfeaturesarenotadequate,SAPhasreleasedtheFocusedSolutionssuite.

source:SAP

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FocusedSolutionsOverthelastfewyears,theSSMteamatSAPhavereceivedanabundanceofrequestsfromclientsforspeci�icdevelopmentstheyfeltwouldaddvalue.SAPalsoundertooktoaddwhattheythoughtwouldbevaluabletotheclientbase.Afairnumberoftheserequestshavematuredintofunctionalitythatwaseitherreleasedinlater7.1servicepacks,orwerecarriedoverto7.2.

Someofthesedevelopmentswere,however,keptasidefortheirspecialcustomers.TheseMaxAttentioncustomersareentitledtoadditionalcontentasde�inedintherespectivecontracts.InMaythisyear(2016),SAPannouncedthattheseready-to-rundevelopmentswouldbeavailabletoallSSMcustomersonanannualsubscriptionbasisviatheirSAPStore.Customerscannoweitherpurchasetheadd-onsdirectlyorviatheirSAPpartner.

Thesenewfocusedturnkeysolutionsaredesignedtoofferinsightandpresenttheoverallhealthofeithertheoperational(FocusedInsights)ortheprojectenvironments(FocusedBuild)respectively.FocusedInsightsisbasedonsevenprede�inedtemplatemodelsthatcanbeeasilycustomized.TheFocusedBuildhasbeendesignedtosupporttheAgileprojectmethodologyandseamlesslyintegratesintotheunderlyingprojects,releasemanagementandtestingenvironments.Themanagementofwavesandworkpackages,timelinesandresourcingisalsosupported.

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Apointtonoteisthattheoldadageof'garbagein,garbageout'stillstands.Inorderfullyrealizethebene�itsoftheseinnovativeandslickdashboardsfortheFocusedSolutions,theunderlyingtechnologiesmustbecon�iguredandusedcorrectly,orinthecaseoftheFocusedBuild,thevalueofthedashboardcontentisdirectlyrelatedtotheextentthatSSMisusedtomanagetheAgileprojectsanditsassociatedelements.

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FocusonReusabilityWiththedrivetowardssimplicityandreducedeffort,SSM7.2hasadoptedtheconceptofreusablelibrariesforprocessstepsandanysupportingobjectsanddocumentation.Duringtheprocessdesignexercise,theseobjectsareusedtobuildtherespectiveprocesses;however,theobjectitselfonlyexistsonceintheunderlyinglibrary.

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SSM7.2takesthisconceptastepforwardbycon�nuouslyupda�ngthesteplibrarywithanynewprocessstepsbymonitoringtheunderlyingSAPERPsystems.Ifabusinesstransac�onisexecutedinthemanagedsystem,itwillbedetectedandaddedtothelibraryforlaterinclusionintherespec�veprocessdesignbytheprocessstewards.

Thelibrariesareintegratedwiththeopera�onalmonitoringframeworkaswellasthetes�ngframework,whichfurthersimplifiesandreinforcesthereusabilityoftheworkefforts.Forexample,intheProcessMonitoringdashboards,theprocessdesigndiagramsarere-usedandpopulatedwiththerespec�veKPIstatusandmonitoringobjectscrea�ngaconsistentlookandfeelbetweentheBuildandRunphases.

Theintroduc�onofthelibrarieshasresultedinProcessManagementin7.2replacingthe7.1Solu�onDocumenta�oncomponent.ItnowprovidesasingleprocesslandscapeforbusinessandIT.ThedesignoftheProcessManagementcomponentenablesthefullsupportoftheprocesslifecyclefromrequirementstobuild,andfinallydeploy.

Thiscreatesaenterprisetoolsetforallstakeholdersincludingarchitects,testersandproductdevelopers.

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SAPHANASAPHANAasadatabaseofchoiceintheSAPlandscapeisseenbymanyasinevitable.Fortheearlyadopters,theimpacthasbeenexperienced;whethergoodorbadisnotthepoint.SAPHANAhasmaturedanditwillbecomeastandardfortheSAPcustomerbase.Howlongthiswilltakeisopenfordebate.

Inordertoacceleratetheprocess,SAPhasmadeaverygenerousdecisiontoallowallEnterprisecustomerstoimplementtheirSSM7.2onaHANAplatform,withoutanyadditionalHANAlicenseormaintenancefees,irrespectiveofthecurrentdatabasebeingused.SSM7.2customersarenotforcedtouseHANA,howevertheoptionisavailable.

DeployingSSMonHANAgivescustomersseveralbene�its,includingthechancetobecomefamiliarwithHANAintheSMlandscapebeforecommittingittotherestoftheSAPlandscapeandthesubsequentlicensingcommitments.TheHANA-basedSSMprovidesveryfasttextsearchtimesacrosstheITSMticketsandthedocumentrepository.And�inally,fortheSAPHANAonlylandscape,SSMcannowbefullyalignedwiththeHANAstrategy.

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TestingSAPhascompletelyoverhauledthetestingcapabilities,eliminatingtheneedforthird-partysolutionsfortesting,especiallywhenimplementingthebusinesssuiteandS/4HANA.Alltherequiredcontentisprovided'outofthebox'.

ThissupportisextendedtoSAP,non-SAPandhybridsolutions,whetheron-premiseorcloud-based.

Thistestsuitehasmaturedfromthe7.1environmentswhereitiswidelyused.The7.2versionnowinheritsthesolidplatformandaddstoittoprovidestate-of-the-artautomation(CBTA),testplancreationandsimpli�iedtestscriptmaintenance,allofwhichintegrateseamlesslyintotheProcessandProjectManagementcomponents.

Aswiththegraphicalprocessdesigncapabilities,theTestSuitenowremovestheneedforanyintegrationwiththird-partysolutions,hencekeepingthetestingeffortcentralizedinSSM.Theabilitytointegrateisstillthereforexistingsolutions;however,goingforwardthereisastrongcaseforallaspectsoftestingtobecontainedinSSM.

Havinganauditrecordoftesteffortswiththerelevantsupportinglogsandartefactsstoredcentrallyandwiththecontextoftherespectivebusinessprocessandpossiblytheoriginalbusinessrequirement,createsaverystrongstatementwithrespecttogovernanceandcontrol.

TheabilityoftheTestSuitetooptimizethetestscopebasedontheImpactAnalyzerisstillverymuchastrongfeature,andisnowmorethaneveranimportantcomponentwhenlookingatreducingthetimeandcostofregressionandimpacttesting.

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source:SAP

source:SAP

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HowCloudyisSSM7.2?Withadventofcloudtechnologiesbecomingmoreprevalentinthebusinessarena,SAPhasensuredthatitspositioniswellde�ined.Withthis,itwasonlyamatteroftimebeforeSSMwasbroughtuptodatetoaccommodatethisshiftintheproductandservicesmarket.

Currently,theSAPproductportfolioservicesthetraditionalon-premiseaswellasthesoftwareasaservicemodel.Somewhereinbetweentherearealsothehostedsolutions.Inanintegratedworld,thereneedstobeconnectivitythatprovidestheuserwithasingleviewofthismulti-platformenvironment.SeeingasoneofSSM'srolesintheSAPeco-systemistoprovidethisview,itmeantthatSSM7.2hadtobecomeverycloudaware,especiallyforhybrid-typeenvironmentscomprisedofon-premiseandhostedsetups.

SAPhavebeenveryexcitedabout7.2withrespecttothecloudworldandstatethatSSMisfor,withandinthecloud.

The'for'coversthetraditionalon-premisesetupandthelevelofstandardsavailable,butalsoconnectstotheSAPcloudproductsandofferstherespectivecontent.

The'with'denotesthatSSMisnowcloselycoupledtotheSAPbackendandthroughthiscoupling,BestPractices,S/4HANAReadinesschecksandseveralotherservices,cataloguesandroadmapsareavailableondemandandarealwaysuptodateasthesearemaintained,calculatedandservicedinthebackend.OnSSM7.1,theseservices,etc.,weredeliveredviadownloadablecontent,addingtothemaintenancecomplexityofthelandscape.

Theusageofthesecomponentsin7.2isfullyintegratedintoSSMandreinforcesthe'SingleSourceofTruth'concept.

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The'in'relatestotheabilitytodeploySSMinacloudenvironmentandconnecttomanagedsystemsoutsideofthecloud.Thisdeploymentcaneitherbefullyowned,controlledandbuiltbythecustomer,orforamorerapidapproach,SAPhasprovidedseveraldeploymentimagesintheirCloudApplianceLibrary(CAL).

Theseimagesaredesignedtotestdrivevariousscenarios.Thescenarioscoverthetestmigrationofthe7.1'SOLAR01'content,simpledemosfortheS/4HANApackageandlastlyascenariototestdrivetheFocusedSolutions.Additionalscenarioswillbeadded.TheaimoftheCALimageistodeployabasicworkingSolutionManagerwithinanhourfordemoortestingpurposesinacloudvendorenvironment.Itcanalsobeusedasafoundationforaproductivedeployment;however,somealignmentcon�igurationwillbeneededto�ititintotherespectivecustomerSAPlandscape.

WithSSMbeingsocomfortableinthecloudenvironment,itcreatesopportunitiesforSAPcustomerstopartnerwithvendorswhocandeploySSMineithertheprivateorpubliccloudandfullymanagetheSSMenvironmentonbehalfofthecustomer.Thisenablesthecustomertoderivethebene�itsfromSSMwithouthavingtoovercomethehurdleofacquiringorup-skillingstafftothelevelofcompetencebeforeanyvaluecanbederived.

CONCORNSolmanCloud

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UpgradeorRe-implementOneofthemostaskedquestionswhen7.1wasreleasedwas'UpgradeorRe-implement?'Atthetime,duethecomplexitiesoftheupgradeprocesscoupledwithverylittleinvestmentinthe7.0solution,thegeneraladvicewastore-implement.

Andnowthat7.2ishere,thequestionisagainbeingasked.Thistime,however,customershavesigni�icantinvestmentinthe7.1solutionandwillbeloathtoloseit.SAPiswellawareofthisandhavedesignedanupgradepaththatevenallowsforthedatabasemigrationtoHANAaspartoftheprocess.Infact,theyrecommenditinordertoreducebusinessimpact.

Upgradingto7.2notonlymakesthenewSSMfunctionalityavailable,butalsoupgradesthetechnicalstacktothelatesttechnology,includingtheoptiontoswitchtotheHANAdatabase.ThistechnicalupgradeadditionallymodernizesthetechnologystacktosplittheABAPandJAVAstack.TheCRMandPPMstackarealsoupgradedtothelatestEnhancementPackandversionrespectively.

ThemostnoticeablechangeisthenewUserExperienceprovidedbytheFioriLaunchpadandtheSAPUIscreens.

Mainstreammaintenanceonversion7.1endsattheendof2017,soplanningtheupgradeshouldbelookedatveryseriouslyinthenearfuture.Aswithanyupgrade,post-upgradeworkandtrainingisrequiredandthiswillvaryfromlowtohighimpactdependingonthefunctionalityandtheextenttowhichitwaschangedbetweenversion7.1and7.2.

DataVolumeManagementandProjectManagementwouldtypicallybealowimpact;however,ProcessManagement,TestManagementandBusinessProcessOperationswillrequiremoreattentionduetothefundamentalchangesintroducedin7.2.

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Inordertoeasethetransitiontoversion7.2,SAPhasmadeseveralupgradeservicesavailable.ThesecanbeorderedfromSAPthroughtheusualSAPEnterpriseSupportchannels.

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SAPActivateSAPActivateisSAP'simplementationmethodologyforSAP'sS/4HANA.ItisdesignedtofacilitatetheacceleratedstartandbuildoftheS/4HANAsolution.SSM7.2isthechosendeploymentplatformfortheconsumptionofthecontent.

TherichSAPActivatecontentcanbedownloadedintotheSSM7.2systemfromtherespectiveFioriTileonthestandardlaunchpad.Onceloadedthebest-practicediagrams,projectplans,roadmaps,documentationandcon�igurationcanbeaccessedandconsumedasneededtoenhanceyour'as-is/to-be'projectefforts.SAPActivateevenprovidestestscriptsassociatedwiththerespectiveprocessstepsand�lows.

ThereisanoptiontodeployaCALimageforSSM7.2andS/4HANA.Oncedeployed,theActivatecontentcanbeexploredandexperimentedwithbyusingthedrill-downcapabilitiesintotheunderlyingdemoS/4HANAtrialsystem.

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KeyComponentsSAPSolutionManager7.2isSAP'smostcomplexsolutionintheirportfolio.Whenwespeakof'Solman'itistreatedasonesingleunitorsolution,butinfact,itismadeupofseveralcomponentsusedtosupportthevariousapplicationLifecyclestagesorscenarios.Dependingonthenatureofthecustomer'sSAPenvironment,customersareatdifferentmaturitylevels,andpickingtherightpieceoffunctionalityinSSMtodeployinordertoextractvaluetosupportthebusinesshasalwaysbeenaproblem.Wheredoesonestart?

Unfortunately,thereisno'one-size-�its-all'solution,buttherearesomebasicruleswithrespecttodesigningorbuildinganSSMroadmap.Togointotheroadmapdesignhereisnotpossible;however,IwillsaythatunderstandingwhatprocessesarebeingusedisagoodplacetostartandSSMhasthenecessarytoolstoassist.Fromthere,testing,analyticsandmonitoringareallwithineasyreach.

WithproperownershipofthetoolsetthecapabilitiesofSSM7.2canberealizedandthesubsequentROIandTCObene�itscanbeobtained.

BelowaresomeofthemainareasofSSM7.2thathavealottoofferdependingontheneedsofthelandscape.

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RootCauseAnalysis(RCA)TheRCAcomponentconsistsoffourkeytoolsets,namely:ExceptionAnaylsis,ChangeAnalysis,End-to-EndTraceAnalysisandDatabaseAnalysis.Thecombinationofthesecapabilitiesallowsforsystematicanalysisofthemanagedlandscapeinordertoascertaintherootcauseofthereportedproblem.RCAoffersahighdegreeofvisibilitythroughitsconnectednessintothetechnicallandscapeandpromotesatop-downapproachtoproblemanalysis,thusspeedingupthetimetoresolutionbyseparatingthesymptomfromtheactualproblem.

ITSM(ServiceDesk)InlinewithITILstandards,ITSMisafully�ledgedservicedeskcomponentintegratedintotheSAPmanagedlandscape.Itisabletotrackincidents,problemsandservicerequests.Italsosupportstheescalationoftheticketsintothechangeandreleasecycleshouldanyfunctionalandtechnicalchangesberequiredtoresolvetherespectiveticket.Moreover,theServiceDeskisfullyintegratedintoSAP'ssupportbackboneforfasterturnaroundtimesofcustomermessages.

Summary View

Server Analysis

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EnduserExperienceMonitoring(EEMon)EEMonisusedtoobserveandcheckthesystemavailabilityandperformanceofthesystemfromauser'sperspective.ItisespeciallyusefulwhentheuserpopulationisgeographicallydistributedfromthetheSAPinstances.Thistoolsupportstheend-to-enddiagnosticsinfrastructureasitprovidesameanstosimulatethebehavioroftheenduserandthenprovidesanalysisdataofthevarioushardwareandsoftwarelayersfortheresolutionofperformancebottlenecks.

TechnicalMonitoring(AppOps)ThroughTechnicalMonitoring,ITisprovidedwiththeinfrastructureto

monitorthemanagedsystemsfromatechnicalperspective.Thisincludes

themonitoringofSAPdatabases,instancesandhostsforexceptionsand

performance-relatederrors.Thisdataiscollatedandpresentedviathe

variousreportsandinteractiveDashboardsincludingtheFocused

InsightsAdd-onandgenerallyconsumedbytheCOETeams.

Fullintegrationwiththealertinginfrastructureandservicedeskis

supported,enablingautomatedloggingofsupportticketsundercertain

alertconditions.

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BusinessProcessMonitoring(BusOps/BPMon)ProcessMonitoringisthemonitoringoffunctionswithinabusinessprocessbeingexecutedontheSAPlandscape.BusinessperformanceKPIscanbesetuptodetermineef�iciencywithwhichtheseprocessesarebeinghandled,speci�icallyaroundbackandthroughput.AswithTechnicalMonitoring,fullintegrationwiththealertinginfrastructureandservicedeskissupported

source:SAP

source:SAP

31

BusinessProcessAnalyticsBusinessprocessanalyticsformspartofbusinessprocessoperationsandenables�lexiblereportingonmostthroughputandbacklogindicators,givingbusinessestheinformationtheyrequiretoidentifytrendsandcyclesandareasforimprovementona�lexiblereportinginfrastructure.

Theinsightsgainedfromthesedashboardscanbeusedto�inetunetheprocessmonitoringKPIsformoreeffectiveprocessmonitoring.

ITPortfolioandProjectManagement(ITPPM)EffectiveprojectmanagementiskeytothesuccessofanyprojectandbusinessandITrequirethenecessarytoolstoachievethissuccess.UsingSSM'sITPPMcapabilitiesallowsusersandprojectmanagementtomanagetime,resourcesandthestatusofvariousdeliverables.SAPhavealsoprovidedrichcontentwithrespecttotestcases,projectplansroadmapsandcon�igurationguidestosupporttheirS/4HANABestPractices.ITPPMintegrateswiththeProcessManagementcomponentinordertoencouragethesupportofthefullapplicationlifecycleandthecorrespondingmapping,maintenanceandmonitoringofthebusinessprocesses.

ProcessManagementProcessManagementreplacestheolderSolutionDocumentationandextendsthecapabilitiesfromgeneralbusinessscenarioandprocessmappingtoprovingafullintegratedgraphicalprocessdesigntool.Here,processstepsarearrangedintoprocessesandthengroupedintoscenariosandanyotherrequiredgroupingorlinesofbusiness.Thereisnolongerathree-levelhierarchylimit.ProcessManagementformsthefoundationforanumberofotherSSMcapabilitiesasitprovidesthebusinesscontextformonitoring,reportingandalertingcomponents.Forexample,themodelingoftheprocessesiscarriedoverBPMontoprovideagraphicalbusinesscontexttothemonitoringobjectsandtherespectivealerts.Thevariouslibrariesthataresupportedbythiscomponentareusedtostoreelementsofthelandscapeinordertoencouragereusability.Theseelementsincludetestcases,customcodeobjects,processdesigndiagramsandprojectdocuments,etc.

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TestWorkbenchTheTestWorkbenchisusedtosupporttheentiretestinglifecycle.Thisincludestheplanningandexecutionoftestingonbusinessprocessesandsystemsaswellasthereportingontheresults.Testplanninginvolvesthedevelopmentoftestcasesandtestpackages,andthecreationoftestdata.

Thetestexecutionrelatestothemanualorautomatedtestscarriedoutbythetesterandsubsequenttestsignoff.TestautomationismadepossibleusingtheSSM'sbuilt-inComponentBasedTestAutomation(CBTA)tool,orviaintegrationwiththird-partytestautomationtools.

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ScopeandEffortAnalyzer(SEA)TheSEAisusedtoassesstheactivitiesandeffortthatwillberequiredbeforetheactualdeploymentofenhancementandsupportpackages,anditallowsuserstoassesstheimpactandeffectasaresultofthechangesthatmayoccur.ItextendsintotheTestingareaandgivesanindicativeviewoftheTestingeffortwithandwithouttheTestScopeOptimization.

BusinessProcessChangeAnalyzer(BPCA)TheBPCAisapowerfultoolthatanalyzesthecontentoftransportsandotherchangepackagesandthencross-referencesthedatawiththedocumentedsolution.Thiscreatesanoptimizedsetofbusinesstransactionsthatwillbeaffectedbytheproposedchange.Thisoptimizedscopecanthenbeusedtocreatetherespectivetestpackagesfordistribution.

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ChangeandReleaseManagement(ChaRM)ChaRMformspartofthebiggerITSMsolutionandprovidesITwithamechanismtorecord,manage,deployandtracechangesmadetothemanagedSAPsolution.

Thechangesaremanagedusingtransportsorreleasesatvariousintervals,ensuringthatchangesaremadeontimebutalsowhilemaintaininggovernanceanddecreasingvolatilityandrisk.Thechangesarecategorizedaccordingtothenatureandfrequencyofthechangesinordertoprovidesuf�icient�lexibilityinprojectandoperationalenvironments.

DataConsistencyManagement(DCM)IncomplexITenvironments,dataoftenpassesthroughmultiplesystemsandtheirrespectivedatabases.Inorderfortheaffectedbusinessprocessestoreturnthedesiredeffect,thecorrectnessandcompletenessoftheprocessiscritical.ByusingDCM,businessesareabletocreatecustomcheckstomonitorprocessesandthedatagenerated.Thereportingandalertingcapabilitiesensurevisibilityandquickreactiontimestoanyoccurrencesofinconsistentdata.

DataVolumeManagement(DVM)DVMallowsformanagementofdatavolumesbyprovidinginsightastothenatureofthedatainthedatabase.Thisinsightassistswithplanningofthearchivinginitiativeandmanagementofdiskspace.

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ConclusionWhatstartedoutasatoolsetmorethan16yearsagointheformoftheASAPtoolsettowhatSAPSolutionManageristodayissimplyamazing.Ithasnotbeenaneasyroadfortheproductandhasbeenreferredtomanyatimeinderogatoryterms.Itremindsmeofthestoryoftheuglyduckling.

IhavelivedwithSAPSolutionManagerinitsvariousstagesoflifefromtheverybeginningtowhereitisnowandIcanonlyimaginewhatisstillinstoreforus.SAPhavematuredthisproducttoaworld-classstrategicallyimportanttoolsetthatanySAPcustomerwouldbemakingamistaketonottakeseriously.Thisdoesnotmeanafulldeploymentofwall-to-wallfunctionality.Havingtheleansetupwiththe�irstfewcriticalprocessmapped,documentedandmonitoredwillalreadyprovidemoreinsightintotheSAPlandscapethaneverbeforepossible.Fromthere,morevisibilityisgainedpromptingformoreinsightandmorefunctionality.

Thebene�itstobederivedfromSSMareonlylimitedbythedesiretoownthesolutionandconsumeitsoutputconstructively.TherehasbeennobettertimethannowtoacceptSSMasanintegralpartofthecompany'sSAPecosystemanditisessentialtoensurethattheinvestmentmadeintheSAPproductsuiteisprotectedandrealized.

ThankYou

ValtonBerisha&GrahamHenderson

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BasicTermsSolutionDocumentationThisisthecompletedocumentationcontentofasolution,includingthelibrariesandbusinessprocesses.EachSolutionDocumentationversionisabranch.

SolutionThisisthesumofacompany’ssystems,applicationsandprocesses.ItactsasacontainerforversionsofSolutionDocumentation,oneofwhichistheproductionversion.Fromaprocessperspective,asolutioncoversallthecompany’sbusinessprocesses.Fromasystemperspective,asolutioncoversallproductivesystemsthatareconnectedthroughinterfaces.Assolutionsformindependentareaswithverylimitedaccesstofunctionalityoutsideofthemselves,thereistypicallyonlyoneproductivesolutionpercompany.Evenforaninternationalmulti-sitecompanyonesolutionwillgenerallybesuf�icient.Multipleproductivesolutionstypicallycovertheusecaseofaserviceproviderrunningmultipleproductivesolutionsfordifferentclients.

SystemlandscapeAllsystemsofacompanylistedinthelandscapemanagementdatabase(LMDB).Inasolution,systemsareaddedbyaddinglogicalcomponentgroups(seebelow).Thetermsystemlandscapeisuseddescriptively–thereisnocorrespondingtechnicalobjectoftypesystemlandscape.

Branch(incl.productionbranch)Branchescanbeunderstoodas“versioncontexts”ofasolution.Thecurrentlyproductivesolutionisdocumentedintheproductionbranch.Ifyourunadevelopmentenvironmentinwhichyouaresettingupanewproductversion(whichwillbesetproductiveinthefuture),maybeincludingowncustomdevelopments,youwouldrepresentthisbyadevelopmentbranchforthesystemsinthedevelopmenttrack.TypicalmaintenanceactivitiessuchasimplementationofSAPNoteswouldnormallybehandledinaseparatemaintenancebranch,notinadevelopmentbranch.Bydefault,anewlycreatedsolutionhasaproductionandamaintenancebranch.

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LogicalcomponentgroupAsaruleofthumb,alogicalcomponentgroupcomprisesallsystemsofasolutionthathavethesameproductivesystemandsystemtypee.g.ABAPorJava.HenceforeachABAPbasedandforeachnon-ABAPbasedproductivesystemyoucreateaseparatelogicalcomponentgroup.Forexample,asolutioncouldcontainthelogicalcomponentgroupsHR,ERP,CRM,BI,PI,BOBJ,PORTAL.Asanimportantexceptiontotherule,companieswithe.g.multipleERPproductivesystemspersite(country,plant)havetouseonlyoneERPlogicalcomponentgroup.Technically,logicalcomponentgroupsarecreatedwithinsolutions.

LogicalcomponentAlogicalcomponentisthe“branchview”onalogicalcomponentgroupi.e.thesubsetofsystemswhichbelong,forexample,totheproduction,maintenanceordevelopmenttracksofyoursolution.SimilartoSAPSolutionManager7.1alogicalcomponentisavectoroftechnicalsystemsandsystemrolesthatusuallycorrespondtoatransporttrackofyourlandscape.

SystemroleIntendedpurposeofasystem-clientcombination(ABAP)orsystem(Java)withinalogicalcomponent,forexample,Development,Test,orProduction.ApplicationswithinSAPSolutionManagerusethesystemroletodeterminewhichsystemtouseforvariousoperations.Forexample,ananalysisofusagestatisticsneedstorunonaproductionsystem.Thelimitofcreatingcustomrolesisto52.Note:ApartfromnumbersyoucanalsouseallloweranduppercaselettersexceptC,D,E,F,P,S,T,V.

LibraryCollectionofredundancy-free,reusableobjectsthatyoucanreferencefromyoursolutiontoavoidduplicatecontentandreducemaintenanceeffort.Librariesareorganizedbasedonlogicalcomponentgroupsandtheapplicationcomponenthierarchy.Youcanuseorcreatelibrariesforthefollowingobjects:Executables(e.g.transactions,WebDynproapplications,FIORIapps,Developmentobjects(customclasses,reports,tables),Con�igurationunits(IMG,BC-Sets),Interfaces,Processsteps

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ExecutableExecutableobjectsusedtoperformcertaintasks.Forexample,transactionsorWebDynproapplications.Executablesarealwaysobjectswhichcanbeaccessedorexecutedbyauser.

ElementStructurenodesandobjectlistitemsarecalledelements.

ViewVisiblescopeofasolution.Youcandividethestructureofasolutionintodifferentviewssothatonlycertainpartsofthestructurearevisible.Intheoryeachusercouldcreateaviewforthescenariostheyareinterestedin.Theinitialdefaultviewonasolutioncontainstherootelementoftheproductionbranchasthetopelementandthereforeshowsthewholesolution.

SiteThesiteconceptisrelevantforcompaniesthatrunoneSAPproductonseparateproductivesystems,e.g.indifferentbranchof�ices,countriesorregionsandwherethoseproductivesystemshavealotincommonregardingsoftwarelogisticsandSolutionDocumentationbutarealsousedtosupportlocalfeatures.Foreachsite,productivesystemsmaybesuppliedthroughlocalmaintenanceanddevelopmentsystemswhiletheycanalsobeconnectedtoacommondevelopmentsystemthathandlessoftwarethatisuniformacrossalllocations.Similarly,forSolutionDocumentation,partsofthedocumentationcanbethesameacrossallsites,supplementedbyspecialdocumentationwrittenforindividualsites.Technically,thesitecontextselectsduringnavigationwithintheapplicationtherelevantmanagedsystemsbasedonlogicalcomponentgroup,siteandsystemrolewherethesitedeterminestheappropriatelogicalcomponentwithinalogicalcomponentgroupandthesystemrolepickstherightlogicalsystem.Furthermore,eachSolutionDocumentationelementcanbelinkedtooneormoresiteattributesinordertorestricttheirvaliditytothosesites.Anemptyattributevaluestandsfordocumentationthatisuniversallyvalidacrossallproductivesystemsinalogicalcomponentgroupandiscalledglobal.

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ScopeWithascope,youcannarrowdowntheSolutionDocumentationcontenttoaviewde�initionplusadditional�iltercriteriaforstructure�iltering.Scopesarealsousedforthegenerationofprocessdocumentationandfortheexecutionofreports.ReportWithreports,youcancheckthestatusofyourSolutionDocumentation,forexamplethecompletenessofdocumentationorassignmentsofobjects.Youcande�ineandexecuteyourownreportsinSolutionDocumentationbasedonreportsthataredeliveredbySAP.

BasicConcepts|LibrariesProcessStepLibraryTheprocesssteplibraryisabusinessorientedcollectionofre-usableprocesssteporiginalsusedtoassembleprocesses.Itisgroupedbyfunctionaldomainsthatcorrespondtoorganizationalstructures(forexample�inancial,productionorsales).Allprocesssteporiginalsshouldexistonlyoncetoobtainanoverlap-freelibrarystructure.

ExecutableLibraryTheexecutablelibraryisafunctionalorientedcollectionofre-usableexecutableoriginalsusedtofacilitateprocesssteporiginalswithexecutionmeans.Itiscalculatedusingmanagedsystemusagedata(performancedatabaseandusageandprocedurelogging).Allexecutableoriginalsareautomaticallygroupedbylogicalcomponentgroupsonthe�irstlevelandonthefollowingusingtheapplicationsoftwarestructure(applicationcomponenthierarchyordevelopmentpackage).

DevelopmentLibraryThedevelopmentlibraryisafunctionalorientedcollectionofre-usabledevelopmentobjectoriginalstodocumentexecutablecustomerenhancements.Itiscalculatedusingmanagedsystemusagedata(performancedatabaseandusageandprocedurelogging).Thedevelopmentobjectoriginalsareautomaticallygroupedbylogicalcomponentgroupsonthe�irstlevelandonthefollowingusingtheapplicationssoftwarestructure(applicationcomponenthierarchyordevelopmentpackage).

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InterfaceLibraryTheinterfacelibraryisafunctionalorientedcollectionofre-usableinterfaceoriginalsusedtodepicthowsystembreaksarebridged.Itisorganizedaccordingtoscenarioandfunctionalaspectsandfollowsoperationalneeds.

Con�igurationLibraryThecon�igurationlibraryisafunctionalorientedcollectionofre-usablecon�igurationunitsusedtodescribethecon�igurationofsinglefunctions,completeapplications,orprocesses.Itisgroupedbyfunctionaldomainsthatcorrespondtoorganizationalstructures(forexample�inancial,productionorsales)andorganizedaccordingtoaprocessorganization.

LifecyclebasedonBranchesAbranchrepresentsaversionoftheSolutionDocumentationcontainingprocesses,libraries,andsystems.TheproductionbranchrepresentstheproductiveversionoftheentireSolutionDocumentation.ThemaintenancebranchrepresentstheeditableversionoftheproductiveSolutionDocumentation.Itprovidesansafeenvironmentforperformingchanges.ThedevelopmentbranchrepresentsthedevelopmentversionforfutureSolutionDocumentation.

RelationshipofBranchesThereisalwaysaproductionandamaintenancebranchbutcustomerscande�ineasmanyadditionalbranchesasrequired.Achildbranch,likeamaintenancebranch,hasalwaysfullvisibilityintotheSolutionDocumentationoftheparent,forexampleinthemaintenancebranch,allunchangedelementshavethestateoftheproductionbranch.Thebranchsetupshouldbedrivenbythecustomerssystemtracksandtheplannedcustomerreleases.

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UseofanOperationsBranchforBusinessProcessMonitoringBasically,businessprocessmonitoringcannotbesetupinaproductionbranchasitislocked,ifamaintenancebranchexists.Asinthemaintenancebranchproductionsystemsarenotincluded,itisnotpossibletosetupmonitoringforaproductionsystemdirectly.ThesetupofmonitoringinthemaintenancebranchwouldpotentiallyneedChaRMdocumentsandcouldbedoneforthemaintenancesystemonly.Alsoinotherbranchesthesetupofmonitoringwouldbepossible,butwouldbesubjecttolifecyclemanagementaswell.Therefore,itispossibletocreateanOperationsBranchformonitoringpurposes.Thisbranchisnotsubjecttoreleaseandchangemanagement.Theoperationsbranchisadedicatededitablebranchusedformonitoringpurposeswhichreferstotheproductionlandscape.Asolutioncancontainasingleoperationsbranchasachildbranchoftheproductionbranch.

Theoperationsbranchisastandardbranchandhasnotanownoperationsbranchtype.Thecreationandeditingofmonitoringobjectsintheoperationsbranchcanberestrictedbyauthorization.SourceSAP.

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Application Lifecycle Management


SAPSolutionManagertheITILalignedITManagementToolSAPSolutionManagerhasbeenre-certi�iedfromPinkVERIFYtocomplywithallofthe15ITILprocessesthatarecurrentlyavailableforcerti�ication.AlsotheGermancompanySERVIEWhasgiventheirawardcalled"SERVIEWCerti�iedTool"toSAP.

•AvailabilityManagement•CapacityManagement•ChangeManagement•EventManagement•FinancialManagement•IncidentManagement•ITServiceContinuityManagement•KnowledgeManagement•ProblemManagement•Release&DeploymentManagement•RequestFul�illment•ServiceAsset&Con�igurationManagement•ServiceCatalogManagement•ServiceLevelManagement•ServicePortfolioManagement

SAPisthe�irstvendorawardedPinkElephant’sPinkverifyITIL2011certi�icationfor15processesoftheITServicelifecycle.TheawardisamilestoneforSAPSolutionManager:theITILcerti�icationprovesthatSAPSolutionManagerisapremiumandfunctionalmatureproductthatisbeenprovidedtoSAPcustomerswithintheirsupportcontracts.SAPEnterpriseSupportcustomersareallowedtouseSAPSolutionManagerfortheirentireITsolution.ThismeansforSAPEnterpriseSupportcustomersthattheycanaccessanadequateITServiceDeskwithintegratedChangeManagement.Forthisreason,SAPSolutionManagerisveryattractivetoSAPEnterpriseSupportcustomersfromacostperspective.

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Background&GeneralInformationInformationTechnologyInfrastructureLibrary(ITIL)TheInformationTechnologyInfrastructureLibrary(ITIL)isasetofbooksdevelopedbytheUnitedKingdom'sOf�iceOfGovernmentCommerce(OGC).ITILisnowownedanddistributedbytheCabinetOf�ice.Thebooksdescribeanintegrated,processbased,bestpracticeframeworkformanagingITservices.Todate,thesebooksaretheonlycomprehensive,non-proprietaryguidanceforITservicemanagement.

PinkElephantInvolvedwithITILsinceitsinceptionin1987,PinkElephantisproudofitscommitmenttotheframework.Infact,PinkElephantisacknowledgedworldwideasTheITILExperts.PinkVERIFYTMisaninternationallyrecognizedITServiceManagement(ITSM)toolsuiteassessmentservice.Itwascreatedin1998tohelpITIL/ITSMpractitionersidentifysoftwaretoolsthatwouldsupporttheirprocessimprovementinitiativesandtoprovideITSMtoolvendorsandserviceproviderswithaprocesstodemonstrateandcertifytheirproduct’sITILcompliancetogeneralplatform,coreandintegrationcriteria.

SERVIEWCerti�iedToolSERVIEWCerti�iedTool®standsforexcellentsoftwaresolutionsforITIL®.Againstallotherinthemarketplaceavailablecerti�icatesforsoftwaresolutions,theSERVIEWCerti�iedTool®awardisfreeofcharge.Thismeansthatthecerti�icationcannotbeboughtonthemarket.Toreceivethiscerti�icationitisnecessarytoful�illthecriteriaofthehighdemandsofSERVIEWCerti�iedTool®.

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TOP10reasonswhychoosingSAPforITSM

1.BestPracticeWhichcontentdeliversthesolution?

2.FlexibilityWilltheuserlikeit?

3.ScalabilityAreallmyrequirementsful�illed?

4.InteractionHowdoesitinteractwithmyapplications?

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6.OpenessWhataboutmyexistingtoolset?

7.InnovationArefutureinvestmentsplanned?

8.SupportWhatifIrunintroublewithmysolution?

9.ServicesWhohelpsmeintheimplemenation?

10.UniqueValueWhatisuniquewithSAPandwhatsaycustomerswhouseit?

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Doyourprojectsgolivewhenevertheyareready?Thismeansthatyoumayhave…

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HanalyzerAsmentionedearlier,HANAwillbeastandardfortheSAPcustomerbase.Butamigrationisnotasstraightforwardasonemighthope,sinceanewdatabasemeansnewprogrammingsyntax.TheresultisthatsomeofyourcustomABAPcodeneedstobechangedtoworkwithHANA.

Goingthroughthousandsoflinesofcodeto�indout,whichcodewillnolongerworkorwhichcodewillhaveanadverseeffectonperformanceaftermigrationisanarduoustask,whichrequiresprogrammingandtechnicalprojectmanagementresources.

Youwillhaveto�ixsomecode.That'safact.

WeunderstandthisproblemandwehaveteamedupwiththeGekkobrainteam,whodevelopedHanalyzer.

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Hanalyzerisatoolthatcanhelpyou�indoutexactlywhichcodeto�ixandwhento�ixit.

HanalyzerbuildsonSAPCodeInspectorandanalyzestheinspectionsto�igureout,exactlywhichonesarerelevant.SCIwill�indallissuesinyourcustomcode,butsomeissuesareinobjectsthatarenolongerused.Otherissuesareofminorimpact.Andsomearesimplynotrelevant.

Hanalyzer�indstherelevantissuesforyoubylookingatacombinationofUPLdata,priority,impactandestimatedeffort.

HanalyzerhandlestheprojectmanagementYouwillendupwithanagileplan,thatallowsyouto�ixcodeissueswithhighimpactandlowcomplexity�irst.Itevensuggeststhesprintsforyou,soyoucandothetechnicalprojectmanagementstraightfromthetool.

InHanalyzeryoucanassigndeveloperstothevariousobjects,sotheycanbenoti�iedand�ixtheissues.Hanalyzerkeepstrackoftheprogressbyconstantlymonitoringthecode.Thisispresentedinaburndownchart,soyoucansee,whetheryouareontrackfortheupgrade.

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HanalyzercheckforS/4HANAreadinesstooByusingHanalyzerinS/4HANAmode,HanalyzerwillcheckyourcodeagainsttheS/4HANArecommendationsandshowyouwhichobjectsusetablesorviewsthatwillnolongerbesupportedafteraS/4HANAmigration.YoucananalyzeandprioritizetheseissuesinthesamewayasthecodeissuesbeforeaHANAupgrade,soyoucanspendyourtimeonissuesthatwillhaveanactualimpact.

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Geta30-dayfreelicenseofthefullproductforoneSAPSystem.Duringthattime,weareavailabletohelpyoumakethemostofthetrialbyansweringyourquestionsandconductingliveonlinedemos.

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RequirementsManagementRequirementsManagementenablesyoutohandlechangeprocessesforsoftwareinnovationsusedthroughoutyourbusiness,includingSAPandnon-SAPproducts.Afteridentifyingtheneedforanewfunctionorfeature,businessdepartments(linesofbusiness)cansubmitabusinessrequirementanddetailthenecessarychanges.TheITdepartmentusesthisdatatoscopetherequirementanddeterminewhetheritcanbeimplemented.

BusinessRequirementAbusinessrequirementisadocumentinwhichthebusinessmanagerorbusinessprocessexpertdescribesnewfunctionsandfeaturesthataretobeimplementedbytheITdepartment.

ITRequirementAnITrequirementisadocumentthatthesolutionarchitectorITmanagerusestoanalyzearequestedfeatureorfunctionintermsofthebudget,thepersondaysrequired,andtherequiredduedate.AnITrequirementcanbecreateddirectlyorbasedonabusinessrequirement.

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Whatareyourimmediatebene�its?-It’sready-to-run-Allthebene�itsofapersonalconsultingsolutionwithoutthecostsinvolved-Yougetcompletemaintenanceandsupport-Youonlypaywhatyouuse.Nohiddencosts.Noshelfware-EverybodycangetiteasilyandinstantlythroughtheSAPStore

FocusedInsightsforSAPSolutionManager-Buildcustom-speci�ic,easy-to-usedashboardsinminutes-Pre-packagedcontentwithsimpli�iedcon�igurationmodels,noprogrammingneeded-Monitor800+best-practiceKPIs,pre-selectedforstandardusecases-Mixreal-timeorhistoricmetricsfromacrossallSAPSolutionManagerusecases-IdealtobuildyourInnovationControlCenterandOperationsControlCenter-Enabletop-level,strategic,KPI-drivenmanagementforthebusinesssolutionforITandBusiness

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Simpli�icationthroughSMaaMSSmalltomediumsizedcustomersoftendon’thavetheresourcestoimplement,optimizeandmaintainSAPSolutionManager,thereforetheydon’trealizethefullpotentialoftheirSAPsolutionsandsupport.

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Not for resale Valton Berisha Graham Henderson · SAP Solution Manager 7.2 A quick read for Solution Manager 7.2 Not for resale Valton Berisha Graham Henderson CONCORN