SAP IT Infrastructure Management · ITIL-compliant SAP Solution Manager processes with full access to a proven Configuration Management Database (CMDB) Faster value generation from

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SAP IT Infrastructure Management


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develop or release any functionality mentioned in this presentation. This presentation and SAP's

strategy and possible future developments are subject to change and may be changed by SAP at

any time for any reason without notice.

This document is provided without a warranty of any kind, either express or implied, including

but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or

non-infringement. SAP assumes no responsibility for errors or omissions in this document,

except if such damages were caused by SAP intentionally or grossly negligent.


Agenda

Business Challenges

Solution – SAP IT Infrastructure Management

Key Features

Integration

Integration benefits use cases

Summary


Challenges in managing heterogeneous IT environments

• Determine the value that IT contributes

to the business

• No ability to match IT service cost with

infrastructure and business processes

• No visibility to business impact – lose

money by the minute

• Aligning the IT with strategic business

priorities

• Measure how costs can be saved

through Outsourcing or Cloud offers

• Too many tools in use for IT management

• Too many departments have a say and do

not cooperate

• Problem resolution for IT errors takes too

long and is too costly

• Missing link between service request,

change management and business impact

• Analyze how changes will increase the

value of IT

• High cost for tracking infrastructure

changes, documentation of changes

CIO IT Ops Manager


Our Solution – SAP IT Infrastructure Management

• Understand the business requirements

and match them against the landscape

• Align the business demands with the IT

costs to show the value

• Reduce the effort and cost by over

spanning disciplines in IT management

• Secure the revenue stream from

business processes through fast error

detection and resolution and reduced

downtimes

• SAP IT Infrastructure Management is the

first step to the concept of ERP for IT

• Optimize the level of overview of the IT

landscape

• Define and monitor KPIs for IT performance in

alignment with the business

• Reduce the cost for managing and monitoring

by reducing the number of tools required

• Reduced complexity through easy

visualization reduces the time for error

resolutions

• Automatic documentation of changes and

infrastructure incidents means less time and

cost to analyze the IT problems

CIO IT Ops Manager


Expanding the Value of SAP Enterprise Support

With SAP IT Infrastructure Management

Business Process &

Application Management

IT Infrastructure

Management

SAP non SAP

SAP Enterprise Support customers can extend Application Lifecycle Management

seamlessly with IT infrastructure management.

Ap

plicati

on

Lif

ecycle

Man

ag

em

en

t

SAP Solution Manager 7.0


+ SAP IT Infrastructure Management



Value Proposition

Simplify complex infrastructures and focus on matching the demand

• Intelligent and automatic discovery to detect dependencies

• Graphical representation of actual infrastructure

Concise cost projections in improvement projects for technical infrastructure

• Ensure optimal decision path for each demand

Faster value generation from IT to business

• Quickly deploy new landscape components without risks

• Re-assign resources to business-critical and value-adding tasks

Ensure business continuity through precise business impact analysis

SAP Solution Manager enables holistic application lifecycle management and

configuration management powered by SAP IT Infrastructure Management.


Different Layers of IT Solutions

Solutions

Business Processes

Business Process Steps

End-Users & Technical Scenarios

Products & Product Instances

Interfaces & Jobs

Applications & Systems

Databases & Operating Systems

Physical & Virtual Hosts

Printers

Disks & Storage

Network devices Infrastructure

Applications

Business

Processes

ABAP J2EE


Configuration Management with SAP Solution Manager

Infrastructure

Applications

Business

Processes

ABAP J2EE

SAP delivers templates in the Business

Process Repository, customers maintain

business processes in Solution Directory

Systems are registered in System

Landscape Directory and synced to

Landscape Management Database, where

customers can use SAP delivered

templates or deep model applications

own applications

Infrastructure components are auto-

discovered by SAP IT Infrastructure

Management CMDB and automatically

linked to systems in Landscape

Management Database

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,

either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement


Closing the gap between Enterprise Architects and

Infrastructure Operations

Infrastructure

Applications

Business

Processes

ABAP J2EE

Infr

astr

ucutr

e

Opera

tions

Ente

rpris

e A

rchite

ct

Enterprise Architects model business

processed with BPM tools (like ARIS,

Solution Manager,…)

Modeling on business process level

CMDB’s provide auto discovery of

infrastructure with inventory management

and network management

Modeling at infrastructure level for CMDB

?

How to close the gap between

infrastructure and enterprise architects?

Configuration Management with SAP Solution

Manager provides single source of truth

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,

either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement


A unique offering for SAP Enterprise Support customers


What is the Product/Solution?

SAP IT Infrastructure Management consists of functional areas:

Infrastructure Discovery and Management

Printers, routers, switches, PCs

Dependencies and topologies in the network

Real-time information on infrastructure components and their status

CMDB

Asset- and inventory data

Database for configuration items, relations and dependencies

Normalized data for faster integration and evaluation

Integration to SAP Solution Manager

Direct access of data from SAP Solution Manager

Incident, problem, change linked to infrastructure information

Enhanced monitoring information inside SAP Solution Manager


Nodes Normalization Objects

Best in class auto discovery of infrastructure components

Operating Systems

Active Components

IP Phone, …

Description

Name

Operation Status

Type

…


Real-time Access to all your Devices

Device Model Package for all common Devices

Consistent look & feel and intuitive handling via graphical display

Support of all standard and proprietary Management Information Bases

Support of the most important management protocols (SNMP, CIM, WMI/WBEM)

Development of new Device Model Packages at a standard rate


Easier Network Management and Planning

Topology Overview

Visual Assisted Analysis

Overview of distributed

Networks

System Network Status


Manage your Network Configuration with Provisioning

Network Device Provisioning

Distribute changes to all your active

network devices

Collect configuration of all your active

network devices

Compare configuration history with

current configuration


What is the Product/Solution?

IT infrastructure

Asset inventory

Dependency

mapping

Discovery Provisioning Network & System

Monitoring

SA

P S

olu

tio

n

Ma

na

ge

r in

teg

ratio

n

Dashboards

SA

P S

olu

tio

n M

an

ag

er

Rep

ort

s

CMDB

Seamless integration


SAP Solution Manager

Central IT Management Application for System Landscapes

Change Management for Software and System Changes

IT Service Management for incidents and problems

System Monitoring for system availablity

Process monitoring for business continuity

…

Managing the SAP Landscape in a single solution…what about the rest?


Creating the 360°view on IT in SAP Solution Manager

Application Management

Business Process Management

Solutions (landscape + business process)

Business Processes e.g. Order-to-cash

Business Process Steps e.g. Goods issue

Applications / Products / Product instances e.g. SAP CRM

Application Server e.g. SAP ABAP WAS

Databases e.g. SAP MaxDB Operational Systems e.g. Linux

Technical scenarios Connection / Interfaces

Infrastructure Management

Storage

Virtualization

Server Hardware Network

Client Hardware Printer

End-users


SAP Solution

Manager under

SAP Enterprise

Support

SAP Infrastructure

Management

Drilling Deeper Into the Solution

SAP IT Infrastructure Management delivers the certified extension into IT

Infrastructure Management for SAP Solution Manager.

Order and

purchase

equipment

Register

equipment

Mapping

information

Sign off test

results

Monitor

change and

testing

Automatic

alerting and

routing

Confirm

incident and

change

Auto

discovery of

equipment

Trigger

incident

Execute

change

Provide data

for RCA

SAP ERP


Future Direction: Enterprise Resource Planning for IT

Enterprise resource planning for IT

ERP for your business

Financial mgmt.

Risk and

compliance mgmt.

Human resources

Marketing and sales;

customer

satisfaction

Sourcing

Demand, project, and portfolio mgmt.

IT service management


Service, application, and project portfolio mgmt.

Project management

Services catalog (service design & delivery)

Hardware, network, operating system and database

Infrastructure assets and inventory

IT reporting

CIO dashboards

Co

nfig

ura

tion

man

ag

em

en

t

Ch

an

ge m

an

ag

em

en

t

Serv

ice d

esk

SAP Enterprise

Support customers

can extend ALM

seamlessly with

IT infrastructure

management.

Integration Benefits

Integration with the Monitoring and Alerting Infrastructure (MAI) of SAP Solution Manager


Detailed View of all your Infrastructure Components


View to Network Dependencies of a Server

All direct network neighbors of the selected

host are given in a list and shown with the

details below.


View to Network Dependencies of a Technical System

All IT Infrastructure Devices that are

needed to run the technical system are

listed


End to End Monitoring and Alerting Infrastructure

3rd Party

Auto

reactions

Notification

Management

Incident

Management

Unified

Alert Inbox

System

Monitoring

Connection

Monitoring

Ale

rt Consum

er C

onnecto

r

Da

ta P

rovid

er C

on

ne

cto

r (Pu

sh

an

d P

ull)

SAP Infrastructure

Management

Alerting

Store

Event

Calculation

Engine

Problem

Context

Store

Alerting

Directory

DB Tables BW

Staging

BW

InfoCubes

Monitoring Store

PI

Mon

Appl.

BI

Mon

Appl.

EE

Mon

Appl.

Self

Mon

Appl.

Technical Monitoring Work Center

Diagnostics

Agent

Native

component

(C/C++)

Virtual or physical host

Diagnostics

Agent

Managed

component

(Java/.net)


Diagnostics

Agent

ABAP

based

component


Diagnostics

Agent

Introscope

WV/WS

CA Wily Introscope

Introscope

Enterprise

Manager

Introscope

Enterprise

Manager

Introscope

Enterprise

Manager

SAP Solution Manager


Make IT Infrastructure Alerts visible in SAP Solution

Manager Alert Inbox

Provide graphical view of

devices in SAP IT

Infrastructure

Management

Manually defined

output devices

like printers etc.

Corresponds to

Network devices of

technical system (e.g

routers, switches, …)


Make IT Infrastructure Alerts visible in SAP Solution

Manager Alert Inbox

Alerts for network

adapters and storage

devices of single hosts

Integration Benefits

Integration with the Application Incident Management (AIM) and

Change Request Management (ChaRM) in SAP Solution Manager


SAP Solution Manager - IT Service Management

Choose value help in

new incident.



Start search based on

header data.



Select CI that causes

the incident

(automation possible

via BPMon or MAI).

Summary


Key Take-Aways

Holistic ALM and IT infrastructure management on SAP Solution

Manager for SAP Enterprise Support customers

Intelligent and automatic discovery to detect dependencies and

simplify management of heterogeneous technical infrastructures

Scalable expansion of SAP Solution Manager usage to proactive

infrastructure monitoring and alerting for the entire IT infrastructure

ITIL-compliant SAP Solution Manager processes with full access to a

proven Configuration Management Database (CMDB)

Faster value generation from IT to business ensures business

continuity through precise business impact analysis

SAP IT Infrastructure Management provides the foundation for

running IT like a business.

"

N

8

Thank You!

Documents

SAP IT Infrastructure Management · ITIL-compliant SAP Solution Manager processes with full access to a proven Configuration Management Database (CMDB) Faster value generation from