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Here's a sample report. Here we were expected to launch 7up in a new form.
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Company Profile
PepsiCo, Inc. operates as a global snack and
beverage company. It manufactures, markets, and
sells carbonated and non carbonated beverages;
various salty, sweet, and grain-based snacks; and
food products worldwide. Its beverage product suite
includes beverage concentrates, fountain syrups, and
finished goods under various beverage brands,
including Pepsi, Mountain Dew, Gatorade, Tropicana
Pure Premium, Sierra Mist, 7up, Tropicana Juice
Drinks, Propel, SoBe, Slice, Dole, Tropicana Twister,
and Tropicana Season’s Best. It also manufactures,
markets, and sells ready-to-drink tea and coffee
products through joint ventures with Lipton and
Starbucks. PepsiCo’s snack product suite includes
Lay’s potato chips, Doritos flavored tortilla chips,
Cheetos cheese flavored snacks, Tostitos tortilla
chips, Fritos corn chips, Ruffles potato chips, Rold
Gold pretzels, Sunchips multigrain snacks, Munchies
snack mix, Grandma’s cookies, Quaker Quakes corn
and rice snacks, and Cracker Jack candy coated
popcorn. In addition, the company licenses the
Aquafina water brand to its bottlers and markets this
brand. PepsiCo also offers cereals, rice, pasta, and
other products, including Crunch and Life ready-to-
eat cereals, Rice-A-Roni, Pasta Roni, and east side
dishes. The company distributes its products through
direct store delivery, broker warehouse, and food
service and vending distribution networks to its
customers, including franchise bottlers, distributors,
and retailers. PepsiCo was founded in 1898 and is
headquartered in Purchase, New York.
Shareholders
PepsiCo (symbol: PEP) shares are traded principally
on the New York Stock Exchange in the United
States. The company is also listed on the
Amsterdam, Chicago, Swiss and Tokyo stock
exchanges. PepsiCo has consistently paid cash
dividends since the corporation was founded.
Corporate Citizenship
At PepsiCo, we believe that as a corporate citizen,
we have a responsibility to contribute to the quality
of life in our communities. This philosophy is
expressed in our sustainability vision which states:
“PepsiCo’s responsibility is to continually improve
all aspects of the world in which we operate –
environment, social, economic -- creating a better
tomorrow than today.”
Our vision is put into action through programs and
a focus on environmental stewardship, activities to
benefit society, and a commitment to build
shareholder value by making PepsiCo a truly
sustainable company.
PepsiCo Headquarters
PepsiCo World Headquarters is located in Purchase,
New York, approximately 45 minutes from New
York City. Edward Durrell Stone, one of America’s
foremost architects, designed the seven-building
headquarters complex. The building occupies 10
acres of a 144-acre complex that includes the
Donald M. Kendall Sculpture Gardens, a world-
acclaimed sculpture collection in a garden setting.
Masters such as Auguste Rodin, Henri Laurens,
Henry Moore, Alexander Calder, Alberto Giacometti,
Arnaldo Pomodoro and Claes Oldenberg focus the
collection of works on major twentieth century art,
and features works. The gardens originally were
designed by the world famous garden planner,
Russell Page, and have been extended by François
Goffinet. The grounds are open to the public, and a
visitor's booth is in operation during the spring and
summer.
Current Market Scenario
The soft drinks market is perhaps the most hard
fought product categories in India in every respect -
media, events, distribution, pricing, communication,
endorsements and so on.
Pepsi has a market share of 46% in the Indian
market, second only to Coca-cola (48%) currently.
There is cut-throat competition between the two cola
giants. However, sales figures over the past few
years have shown that Pepsi has grown at a faster
rate as compared to Coca-cola. This bodes well for
Pepsi in India as trade analysts have forecasted that
Pepsi will emerge as a market leader by the year
2025.
Unique Selling Proposition (USP)
“Convenience at a Pop”
The USP of 7up Pop is that it is the only insta-
soda pop available in the market today. Its size
greatly increases its portability. It has an
extended shelf life which helps make it the
ideal accompaniment to food and fun. 7up Pop
is a revolution that redefines the limitations of
consumables worldwide.
S .T.P
SEGMENTATION
Market Segmentation is an effort to increase a
company’s precision marketing. A market consists of
a large identifiable group within a market with similar
wants, purchasing power, geographical location,
buying attitude, or buying habits.
We have done the segmentation on the basis of the
following variables:
DEMOGRAPHIC SEGMENTATION: Age, Income,
Social Class & Occupation
PSYCHOGRAPHIC SEGMENTATION: Lifestyle and
Personality
BEHAVIORAL SEGMENTATION: Occasions,
Benefits, Usage Rate & Attitude
GEOGRAPHICAL SEGMENTATION: Region & city
TARGETING
After segmenting the market we are targeting the
following segments:
INCOME GROUPS: We will be targeting all
income groups. 7up, being an established brand
with mass appeal and cost effective pricing, it
will not discriminate between income groups.
YOUTH: A huge potential market for 7up Pop lies
with youth whom we will be specifically targeting
through ‘Pop Culture’ and road shows to be held
as part of the ‘Add Colour’ campaign.
TRAVELLERS: Due to its mini-form factor, 7up
Pop is highly convenient to carry along during
journeys or trips. This is why it will be targeted
at travellers as well.
POSITIONING
“We don’t serve markets, we create them.”
We will position 7up Pop as a lifestyle drink for the
masses. Through extensive advertising we will be
able to establish 7up as a way of life. 7up will
represent vibrance and seek to promote a new zest
for life, a break from the routine, excitement and
exhilaration.
COMPREHENSIVE MARKETING MIX
(4P’s)
Product
New 7up Pop is a revolution in the soft drink market.
It will be available in a capsule which on contact with
the requisite quantity of water will give rise to 7up
Pop.
The capsule will provide the consumer easy access to
the 7up Pop at all times, greater portability and an
extended shelf-life. An instant drink, 7up Pop’s
uniqueness lies in the fact that it is the only soft
drink which can be made ready-to-drink in a matter
of seconds. 7up Pop deviates from the traditional
colourless 7up in that it contains multi-coloured
granules. One will be able to make out at least 7
shades of colour in the drink. The drink will contain
‘Pop’, micro-granules with a bittersweet tang to it.
These granules on contact with the taste buds will
create a tingling sensation. The drink now has a
more ‘icy’ feel and is a source of instant energy. The
use of these granules and other additives in 7up Pop
has been approved by the FDA (Food & Drugs
Authority). The drink will also contain a greater
amount of froth than any other existing drink in the
market.
7up Pop will also be available in attractive Tetra
Packs (300 ml) and pet bottles for its 500ml and 1.5
litre variants.
We will be setting up “Pop Culture”, 7up theme
stores based on the ‘Add Colour’ campaign. These
stores will feature a Pub-7, serving an extensive
variety of mocktails, smoothies with a 7up base. The
pubs will also other soft drink brands of our parent
company Pepsi. They will also feature Grub-7, a
‘filling station’ serving a wide range of snacks and
appetizers. These stores will also be ‘Wi-Fi’ hotspots.
“Pop Culture” will become the ideal hangout for
young and old alike. With happening music, an
assortment of magazines, quality ambience and a
vibrant feel, we will capture the imagination of
everyone looking for an ideal spot to unwind with
friends or spend some fun-time with family.
PRICE
Having the 1st mover advantage, PepsiCo has the
complete say in determining its own price. PepsiCo’s
pricing has always been competitive and with the
launch of 7up Pop, it aims at capturing a much larger
share in the market.
Assuming the change in the future trends in the
market and taking into consideration the inflation
rates with respect to 2005, PepsiCo has decided to
launch 7up Pop at an initial launch price of Rs. 20
(per capsule). One capsule would be equivalent to
250 ml of 7up when dissolved in water. A strip of 5
capsules would cost Rs. 90.
PLACE
7up Pop will be launched in Delhi, Mumbai, Kolkata,
Chennai, Bangalore, Ahmedabad and Hyderabad
initially. These cities have been chosen for the launch
as our surveys have shown that people in these cities
are looking for a drink with a difference. We will be
moving towards semi-urban and rural market
phasing our activities in the basis of initial and
subsequent consumer response.
PROMOTION & ADVERTISEMENT
Marketing Objective:
“Massification” -
The task ahead is to concentrate on making the cake
bigger rather than fighting for a bigger piece of the
existing cake.
7up Pop will balance its communication expenditure
by using the following communication vehicles:
NEWSPAPERS and E-BOOKS:
We plan to advertise in the English national dailies
such as The Hindu and Times of India as their reach
is widespread within the country. The advertisements
would cover a full page in the initial stages and half a
page thereafter. They would appear once in three
days initially and then take on a bi-weekly schedule.
RADIO:
Radio is the order of the day. From, sky-buses to
metro rails, Satellite radio has wider reach than one
could possibly imagine at the start of the century. We
plan to advertise our launch in all major radio
stations like Radio City 91 FM, Radio Mirchi, and
World Space etc. in all areas. There will be no
definite time slots. We will advertise on randomly
selected slots in order to reach out to a wider section
of society.
TELEVISION:
We would put our advertisements on all major
television channels like, Sony T.V, MTV, Zoom and
ESPN-STAR. The reason we have chosen these
particular channels to broadcast our ads is because
they enjoy the highest viewer-ship in their respective
domains. Media like Internet TV, Mobile TV etc. will
also be prominent advertising avenues.
BILLBOARDS:
We are planning to put up advertisements on
billboards on busy streets, shopping malls and
highways so that our message can be delivered to
pedestrians and traveling public. Advertisements on
billboards would be electronic and would be similar
to videos. This will attract the attention of numerous
people and have a wider appeal.
ROAD SHOWS and PARTIES:
Road shows and 7up Pop theme parties will be held
in our initial target cities. The road shows will provide
expression platforms called ‘shout-boxes’. We will
also conduct games and other fun-filled activities for
onlookers. The road shows will also feature live
performances by popular regional artists. Our theme
parties will feature a host of celebrities, pulsating
music and their own makeshift Pub-7s. We plan on
making these events spectacular, which will make
them eagerly anticipated in coming years and will re-
define the party scene in Urban India.
LAUNCH PARTY:
7up Pop would hold a launch party to celebrate its
arrival, where the top celebrities and the who’s who
of the city will be invited to celebrate the arrival of
the lifestyle drink. There will be press coverage of
the party.
TIE-UP WITH HUTCH:
We will be tying-up with Hutch, leading cellular
service providers in India. Hutch will promote our
drink via sms. We will also enable Hutch a ‘Hutch
Zone’ at every ‘Pop Culture’. This will enable
consumers to pay their bills with greater convenience
while they enjoy a sip of 7up Pop. Hutch will also
feature our Mascot, ‘Fido Dido’ and promote our
drink on their recharge and tariff cards.
Internet 2
With the emergence of the sequel to the Internet,
communication and advertising has undergone a
complete face-lift. Internet 2 has a larger user
network and higher bandwidth capabilities than the
previous version of the Internet, which makes it the
most accessible and preferred medium for the
promotion of 7up Pop.
5 M’S OF ADVERTISING
SETTING UP THE SYSTEM(For marketing)
We intend to design a “Competitive Intelligence
System”.
Identifying vital competitive information:
The first step calls for identifying vital types of
competitive information and consumer preferences,
identifying the best sources of this information, and
assigning people who will manage the system and is
services.
Collecting the data:
The data is collected on a continuous basis from the
field, from people who do business with competitors,
from observing competitors and from published data.
Evaluating and analyzing the data:
The data is checked for validity and reliability,
interpreted and organized.
Disseminating information and
responding:
Key information is sent to relevant decision makers,
and managers’ inquiries are answered. With a well-
designed system, company managers receive timely
information about competitors via e-mail, phone
calls, bulletins, newsletters, and reports.
MARKETING STRATEGY
Identifying vital competitive information
Evaluating and analyzing
Collecting the data
Disseminating & responding
COMPETITIVE INTELLIGENCE SYSTEM
PLANNING AND COMMUNICATION
PROCESS
CORE MARKETING STRATEGIES
Concrete marketing strategies were developed by us
in order to achieve its marketing objectives which are
as follows:
Creating brand awareness
Increasing the market size
Change customer attitude
Increased customer traffics
Pursue purchase actions
Increase turnover
The marketing strategies have been developed after
studying the product life-cycle. The various stages
were:
Stage 1
Market research:
We conduct a market survey and analyze various
aspects of the industry. This is done by studying all
the three aspects of the industry which are mainly
the consumers and competitors.
Stage 2
A complete attacking strategy:
In order to launch the product we use extensive
advertising and promotional strategies already
mentioned in the marketing mix.
Stage 3
Maturity stage:
Once the brand image is created, the advertising and
the promotional campaigns will be slowed down
according to the market needs. Sudden reminders
would appear and seasonal push strategy will be
followed.
GENERAL ATTACK STRATEGY TO
WITHSTAND THE COMPETITION
Today’s soft drink providing industry is known for its
competition hence it was not sufficient to study the
market by just analyzing the consumer behaviors
and about their wants. Understanding the
competition and its strengths was also very essential.
As the competition is established we not only have to
attack the competition but also be ready to face their
retaliation.
In order to overcome the above problem we studied
our competition and all its moves and try to stand in
front of our competition. The following attack
strategies were undergone:
FRONTAL ATTACK
In pure frontal attack, the attacker matches its
opponent’s product, advertising, prices and
distribution. Hence in the initial stage we used the
Frontal Attack strategy by standing in front of the
completion and ready to face it.
FLANK ATTACK
The competitor’s weak points become our targets.
Hence by targeting the weak points of the competitor
we would grab a huge share.
ENCIRCLEMENT ATTACK
It involves launching a grand offensive on several
fronts. This would not be followed until forced by the
competition.
BYPASS ATTACK
By bypassing the enemy and attacking easier
markets to broaden our service. This would be
followed only after a reasonable amount of time
keeping in mind competitor’s retaliation.
GUERRILLA WARFARE
By offering special promotional offers, intense
advertising blitzes and legally studying all
competitor’s move. This will be taken once I.Q
establishes a significant space in the market.
ATTACKING STRATEGIES
THE MARKETING STRATEGY
BYPASS ATTACK
FRONTAL ATTACK
ENCIRCLEMENT ATTACK
FLANK ATTACK
GUERRILLA ATTACK
COMPETITORS
7UP POP
The marketing strategy to be followed in giving a
hyper mileage to 7up Pop is the application of the
DELTA MODEL.
The Delta Model is a fresh approach to business
strategy development and strategic management in
today’s increasingly networked economy.
Economic networks have altered the nature of
competition, amplifying the relationships between
customers and suppliers, enabling the development
of new business models for competitors and fostering
the role of new participants as complementers.
The underlying theme of the Delta Model is that
strategy – in both the new and old economy – maybe
and in many cases should be, formulated on the
basis of bonding as opposed to rivalry. It expands a
strategic tableau to include customers, suppliers,
competitors, substitutes and complements. It
recognizes and describes how customer and
complements relationships can create strong bonds
to the customer – independent of the product or
service that the company sells. It explicitly links
strategy with execution – the necessary processes,
metrics and adaptations that constitute the day-to-
day actions of the business. It acknowledges the fact
that more businesses fail due to the gaps in
execution that in strategy.
The Delta Model is a practical framework for
competing in the new economy of processors. It is
integrated from strategy to execution:
It captures three essential forms of competitive
positions viz. product, customers and
complements (distributors and retailers).
It explains how these positions are translated
into a strategic agenda
It describes how processes and tasks are aligned
to that agenda
It defines the metrics to track progress
It shows how to adapt inevitable uncertainties in
the market
Delta: a brief overview
Competition based on system economics
Complements Lock In (distributors and retailers)
Competitor lock out,
System Lock In
Total Customer Solution Best Product
Reducing customer costs Low cost
Increasing their profits
We believe that the total model constitutes a new
approach and a new discipline for strategic
management.
Our foremost concern in defining the strategy is to
decide on the relevant strategic positioning. This
should capture the essence of how our service
competes and serves customers in its relevant
market place.
There are three distinct strategic options, which offer
very different approaches to achieve customer
bonding. They are depicted graphically through a
triangle. We have chosen the Triangle to display the
strategic positions not simply because it is a visual
icon that is easy to remember, but also because it
represents the letter Delta, which means
transformation.
The Best Product (B.P) positioning builds upon the
classical form of competition. The customer is
attracted by the inherent characteristics of the
product itself, either due to its Low Cost, which
provides a price advantage to the customer which
introduces unique features that the customers value
and for which they are willing to pay a premium. The
product tends to be standardized and unbundled.
The customers are generic, numerous and faceless.
The central focus of attention is the competitor, who
is trying to equal or surpass. Competitive advantage
rests upon product economics and the internal
supply chain, which provide engine for efficient
product production. Innovation is centered on the
internal product development process. The liability of
this approach it generates a minimum amount of
customer bonding, hence making the incumbent
firms most vulnerable to the new entrants. Its
obsessive concern with competitors often leads to
imitation and prince war, resulting in rivalry and
convergence; the worst of all situations.
The Total Customer Solution (TCS) strategy is a
complete reversal from the best product approach.
Instead of commoditizing the customer we seek a
deep customer understanding and relationship that
allows us to develop value propositions that bond to
each individual customer. We also seek to develop
an integrated supply chain that links us with key
suppliers and customers. We are outwardly driven;
customer economics is our guide. Strategy is not war
with our competitors; it is a love with our customers
(customer bonding)
The System Lock –In (SLI) strategic option has the
widest scope; it includes the extended enterprise –
the firm, the customers the suppliers, and most
importantly the complements (retailers and
distributors). The key to the strategic option is to
identify, attract and nurture the complements. These
complements are rarely detected and effectively by
other players-hence this is our strength. That is why
a system lock in strategy has to start with full
corporate scope – not just for a product or business –
and has to continue with the identification and
incorporation of all the key external players that can
become complements. The customer continues to be
the central focus, but now we can extend the
enterprise to the fullest. We look a the overall system
supply chain, not just the supply chain of our
product, and harness the innovation percolating
throughout the system as a whole.
SWOT Analysis
Strengths:
1. Brand Equity
7up has a strong brand presence in India. It is a
premier soft drink brand reaching out to large section
of society. 7up has always been associated with
youthful vibrancy and a positive outlook toward life,
which has led to its surge in the Indian market.
2. Strong position of Pepsi
Pepsi, our flagship company is the market world
leader in non-alcoholic beverages worldwide. Pepsi
has constantly reinvented itself to suit the needs of
the changing consumer. Being a giant in its area of
operation, it has a strong market presence, which
enables Pepsi to provide us with essential technical
know-how and full-fledged financial backup.
3. Portability
New 7up Pop is an ultra-light capsule which can be
carried anywhere with ease. Its size is of great
advantage to the consumer as it requires minimal
storage space and is highly portable.
4. Convenience
We at 7up, offer every consumer the opportunity of
obtaining his own glass of 7up Pop at his
convenience. Easy to use, 7up Pop has a extended
shelf life which helps it to sustain its quality over long
periods of time. Therefore, 7up is instant, lasting and
highly convenient.
5. Pioneer product
7up Pop is a revolution in the soft drink market; it
solves the problems of portability, storage and offers
greater convenience to the consumer. We are
innovators who believe that it is time to give the
consumers what they are looking for.
6. Established distribution network
Pepsi has a strong brand presence all over India. It
has a comprehensive distribution network, which
makes its brands easily available to consumers
anywhere in the country. This will help us reach out
to our target markets more effectively and help us
establish a strong foothold over them.
Weaknesses:
1. Acceptance
We are still wary of the acceptance of our product. It
is however essential for us to overcome this
weakness by providing the consumer with adequate
information and by employing an effective marketing
strategy.
2. Usage
Incorrect usage of the product could lead to changes
in the concentration level. This makes it important
for us to explain usage procedures and ensure
proper communication with the end consumer
through proper packaging.
Opportunities:
1. First mover advantage
We are innovators, heralding a revolution that is
slowly changing the face of beverages worldwide. We
have given rise to a complete upheaval of existing
trends. Hence, we have a first mover advantage in
our field, providing consumers with unadulterated
refreshment in a form beyond what one could barely
imagine a few years ago.
2. Untapped market
7up Pop will cater to a larger section of society owing
to its strong distribution network. We will be able to
capitalize on existing as well as untapped markets
because our product is the complete retail solution;
convenient to store and easily distributable.
3. Rise in living standards
With the boom in the Indian economy, we have
overcome all barriers to productive growth and
development. Indian standards of living have seen a
drastic makeover in the last decade. Products and
services have become increasingly affordable. People
have become conscious of the need to keep pace
with changing times. Our product will be able to
reach out to the masses more effectively and capture
untapped markets.
Threats:
1. Cut throat competition
Coca-cola and Pepsi have always been at
loggerheads. A retaliation from Coke as a counter-
measure against 7up Pop is expected. However, the
first mover advantage would strengthen 7up Pop’s
foothold in the market.
2. Further innovations
Being innovators ourselves, we cannot ignore the
possibility of further innovations that may eat into
our market share.
FINANCIALS
PepsiCo has always followed aggressive promotion
strategies to capture the market. Having an excellent
financial backup the costs of advertising and other
marketing activities is reported as selling, general
and administrative expenses. Advertising expenses
were $1.7 billion in 2005, $1.6 billion in 2004 and
$1.5 billion in 2003.
Considering the inflation and deflation rates of a
period of 20 years down the lane and updating itself
to the latest technologies and strategies of
promotion, PepsiCo would use extensive finance to
promote 7up Pop in 2025.