Sample of A ticket End of Day report

Date Calls Issue2-Nov-15 827609 Account Expired2-Nov-15 827615 password reset2-Nov-15 827632 outlook issue2-Nov-15 827644 outlook issue2-Nov-15 827695 fusion issue2-Nov-15 827847 network connection issue2-Nov-15 827890 timesheet return2-Nov-15 821059 directory access2-Nov-15 827966 mimecast issue2-Nov-15 827973 sharepoint2-Nov-15 827997 rscheduler 2-Nov-15 828035 printer issue3-Nov-15 828490 locked account3-Nov-15 828493 locked account3-Nov-15 828493 locked account3-Nov-15 828510 dock issue3-Nov-15 828498 timesheet return3-Nov-15 828530 password reset3-Nov-15 828543 network connection issue3-Nov-15 820460 directory access3-Nov-15 828623 nitro installation3-Nov-15 828630 monitor setup3-Nov-15 828640 printer issue3-Nov-15 828725 password reset3-Nov-15 828740 primavera3-Nov-15 828796 locked account3-Nov-15 828808 account disabled3-Nov-15 828837 laptop issue3-Nov-15 828866 locked account4-Nov-15 829256 locked account4-Nov-15 828827 network connection issue4-Nov-15 829285 lync audio issue4-Nov-154-Nov-154-Nov-154-Nov-154-Nov-154-Nov-154-Nov-154-Nov-154-Nov-154-Nov-154-Nov-154-Nov-154-Nov-154-Nov-155-Nov-15 829976 locked account5-Nov-15 829975 JMS and Fusion access5-Nov-15 829979 desktop issue5-Nov-15 829981 sharecat5-Nov-15 829991 outlook issue5-Nov-15 830003 citrix5-Nov-15 830009 locked account5-Nov-15 830050 mcafee login issue5-Nov-15 830062 ms word issue5-Nov-15 830068 login issue

5-Nov-15 830100 computer performance issue5-Nov-15 830123 password reset5-Nov-15 830196 primavera5-Nov-15 830233 excel issue5-Nov-15 830239 fusion error5-Nov-15 830280 software request5-Nov-15 830307 fusion. Internal error5-Nov-15 830316 primavera6-Nov-15 830637 desktop issue6-Nov-15 830641 password reset6-Nov-15 830644 locked account6-Nov-15 830645 locked account6-Nov-15 830710 fusion issue6-Nov-15 830725 pamms6-Nov-15 830726 timenet password reset6-Nov-15 830733 password reset6-Nov-15 830739 external websites issue6-Nov-15 830756 password reset6-Nov-15 830761 pamms6-Nov-15 830770 printer issue6-Nov-15 830786 lotus notes6-Nov-15 830812 pamms6-Nov-15 830860 software request6-Nov-15 829586 pdms access6-Nov-15 830905 convero java issue6-Nov-15 830960 laptop login issue6-Nov-156-Nov-156-Nov-156-Nov-156-Nov-156-Nov-156-Nov-15

Status Portals Tickets IssueADG 827786

ResolvedResolved

ACSPending

EMEA ScotlandResolvedResolved

ACSEng AppsResolved

EMEA ScotlandResolved 806782Resolved 827055Resolved 828436

EMEA Central 818550Resolved 827795Resolved 827792Resolved 828711Resolved 827471

ACSResolvedResolvedResolved

Proj Del Apps SupportResolvedResolved

EMEA SouthResolvedResolved 828703

EMEA Cont Europe 829171Resolved 829378

829502829490

Resolved 859565Resolved 829562Resolved 829601

BP Sharecat 829957Resolved 829964

ACS 830022Resolved 830116Resolved 829961Resolved 830151Resolved 830138

ResolvedADG

AS Proj Del Apps SupportResolved

AS Proj Del Apps SupportResolvedResolved

AS Proj Del Apps SupportEMEA Scotland 830622

Resolved 830621Resolved 830623Resolved 830468Resolved 830625Resolved 830482Resolved 830627Resolved 830474Resolved 830629Resolved 830307Resolved 830781

EMEA SouthEMEA North

ResolvedAsset Management

Eng SystemsResolvedResolved

Status Email Issue827784 Directory Access827787 Directory Access827788 Directory Access827791 moveit pw reset827792 Directory Access827795 Directory Access827796 Directory Access827801 Directory Access827805 moveit pw reset827808 Directory Access827978 Directory Access

828655 Directory Access828653 Directory Access828651 Directory Access828650 Directory Access828648 Directory Access828686 Directory Access828688 Directory Access828687 Directory Access828693 Directory Access828766 Directory Access828764 Directory Access

829347 Directory Access829345 Directory Access829344 Directory Access829341 Directory Access829338 Directory Access829336 Directory Access829333 Directory Access829328 Directory Access829327 Directory Access829325 Directory Access829391 Directory Access829389 Directory Access829387 Directory Access829385 Directory Access829416 Directory Access829562 Directory Access829565 Directory Access830051 Directory Access830108 Directory Access830106 Directory Access830105 Directory Access830103 Directory Access830137 Directory Access830136 Directory Access830134 Directory Access830132 Directory Access830131 Directory Access

830130 Directory Access830129 Directory Access

830848 Directory Access830846 Directory Access830843 Directory Access830841 Directory Access830840 Directory Access

Status

Date Calls Issue26-Oct-15 819446 locked account26-Oct-15 819451 password reset26-Oct-15 819460 PSM access26-Oct-15 819446 locked account26-Oct-15 819475 coins issue26-Oct-15 819562 locked account26-Oct-15 819569 password reset26-Oct-15 819524 software request26-Oct-15 819673 vpn issue26-Oct-15 819689 password reset26-Oct-15 819717 monitor issue26-Oct-15 817262 directory access26-Oct-15 819548 directory access26-Oct-15 819548 directory access26-Oct-15 819812 password reset26-Oct-15 819836 excel issue26-Oct-15 819846 software request27-Oct-15 820228 network connection issue27-Oct-15 820229 timenet password reset27-Oct-15 820226 password reset27-Oct-15 820257 locked account27-Oct-15 820336 citrix access27-Oct-15 820349 fusion issue27-Oct-15 820361 locked account27-Oct-15 820413 account expired27-Oct-15 820563 locked account27-Oct-1527-Oct-1527-Oct-1527-Oct-1527-Oct-1528-Oct-15 820905 laptop login issue28-Oct-15 821030 fusion issue28-Oct-15 821065 locked account28-Oct-15 821141 pamms - printer setup28-Oct-15 821189 autocad install28-Oct-15 821195 computer performance issue28-Oct-15 821203 mdax issue28-Oct-15 821212 fusion issue28-Oct-15 821227 sharepoint issue28-Oct-15 821278 timenet java issue28-Oct-1528-Oct-1528-Oct-1528-Oct-1528-Oct-1528-Oct-1529-Oct-15 825840 mobile phone setup29-Oct-15 826456 outlook issue29-Oct-15 826461 deskphone issue29-Oct-15 826482 email issue29-Oct-15 826497 wifi password29-Oct-15 826514 outlook issue29-Oct-15 826539 chrome issue29-Oct-15 826571 word issue29-Oct-15 826571 word issue

29-Oct-1529-Oct-1529-Oct-1529-Oct-1529-Oct-1529-Oct-1529-Oct-1530-Oct-15 827034 ticket follow up30-Oct-15 827050 shared drive mapping30-Oct-15 827060 locked account30-Oct-15 827102 IE issue30-Oct-15 827117 skype30-Oct-15 827126 printer30-Oct-15 827134 locked account30-Oct-1530-Oct-1530-Oct-1530-Oct-1530-Oct-1530-Oct-1530-Oct-1530-Oct-1530-Oct-1530-Oct-1530-Oct-1530-Oct-1530-Oct-1530-Oct-1530-Oct-1530-Oct-1530-Oct-15

Status Portals Tickets IssueResolved 819370Resolved 819479Resolved 819547Resolved

CoinsEMEA Central

ResolvedResolvedResolvedResolved

EMEA CentralResolvedResolvedResolvedResolvedResolvedResolved

EMEA Scotland 820249ResolvedResolvedResolvedResolvedResolvedResolved

ADGResolved

EMEA Scotland 820682Resolved 820880Resolved 820678Resolved 820907Resolved 820909Resolved 820914

mdax support 820994Resolved 820957

Eng Apps Support 820932Resolved 821025

821257821063821220821109821338821345

Resolved 826512Resolved 826334Resolved 826557Resolved 826573Resolved 826575Resolved 826587Resolved 826591Pending 826628

ACS 826633

826654826593826608826643826677826593826643

Resolved 826786Resolved 827013Resolved 826766ResolvedResolvedResolvedResolved

Status Email Issue819555 Directory Access819553 Directory Access819551 Directory Access819550 Directory Access819548 Directory Access819602 Directory Access819599 Directory Access819598 Directory Access819606 Directory Access819608 Directory Access819609 Directory Access819611 Directory Access819613 MDAX819618 Directory Access

820300 Directory Access820299 Directory Access820298 Directory Access820297 Directory Access820295 Directory Access820407 Directory Access820438 Directory Access820435 Directory Access820430 Directory Access820466 Directory Access820462 Directory Access820460 Directory Access820457 Directory Access820456 Directory Access820919 Directory Access820917 Directory Access820916 Directory Access820997 Directory Access820995 Directory Access821113 Directory Access821112 Directory Access821111 Directory Access821110 Directory Access821109 Directory Access821105 Directory Access821102 Directory Access

825728 Directory Access825708 Directory Access825700 Directory Access825688 Directory Access825686 Directory Access825844 Directory Access826209 Directory Access826201 Directory Access826192 Directory Access

827052 Directory Access827055 Directory Access827106 Directory Access827118 Directory Access

Status

Date Calls Issue13-Oct-15 813283 password reset13-Oct-15 813291 locked account13-Oct-15 813302 mcafee login issue13-Oct-15 813586 locked account13-Oct-15 813606 trust relationship error13-Oct-15 813643 skype meeting issue13-Oct-15 812007 Directory Access Request13-Oct-15 813650 pamms issue13-Oct-15 813673 aveva review issue13-Oct-15 813713 mapinfo13-Oct-15 813755 locked account13-Oct-1513-Oct-1513-Oct-1513-Oct-1513-Oct-1513-Oct-1513-Oct-1513-Oct-1513-Oct-1513-Oct-1513-Oct-1513-Oct-1513-Oct-1513-Oct-1513-Oct-1513-Oct-1513-Oct-1514-Oct-15 813351 mcafee login issue14-Oct-15 813730 pamms issue14-Oct-15 814158 screen issue14-Oct-15 814191 file server issue14-Oct-15 814201 password reset14-Oct-15 814207 agresso issue14-Oct-15 814251 conexus error14-Oct-15 814260 password reset14-Oct-15 743195 yammer14-Oct-15 814359 photo gallery14-Oct-15 814424 GRS14-Oct-15 814444 rnet network issue14-Oct-15 814469 outlook issue14-Oct-15 814501 excel issue14-Oct-1514-Oct-1514-Oct-1515-Oct-15 814861 fusion java issue15-Oct-15 814872 sps issue15-Oct-15 814920 software request15-Oct-15 815060 m drive issue15-Oct-15 815088 fusion java issue15-Oct-15 815117 convero15-Oct-1515-Oct-1515-Oct-1515-Oct-1515-Oct-15

16-Oct-15 815486 locked account16-Oct-15 815050 jms16-Oct-15 815524 locked account16-Oct-15 815642 excel issue16-Oct-15 815660 timenet16-Oct-15 815694 timenet16-Oct-15 815736 IR issue16-Oct-15 815762 timenet16-Oct-1516-Oct-1516-Oct-1516-Oct-1516-Oct-1516-Oct-1516-Oct-1516-Oct-1516-Oct-1516-Oct-1516-Oct-1516-Oct-1516-Oct-1516-Oct-1516-Oct-1516-Oct-15

Status Portals Tickets IssueResolved 812841Resolved 813333Resolved 813330Resolved 813522Resolved 813332Resolved 813665Resolved

Proj Del AppsResolvedResolvedResolved

Resolved 813783ResolvedResolved

EMEA CentralResolved

EMEA NorthconexusResolvedyammer

ResolvedResolvedResolvedResolvedResolved

Resolved 814333Resolved 814287

EMEA Central 814368Resolved 810606Resolved 814832convero 814831

814826814833814834814836815063

Resolved 815545Pending 815546Resolved 815548Resolved 815552Resolved 815554Resolved 815556

SPSResolved

Status Email Issue813265 moveit password reset813317 SPS813363 Directory Access813360 Directory Access813358 Directory Access813353 Directory Access813350 Directory Access813346 Directory Access813343 Directory Access813339 Directory Access813337 Directory Access813336 Directory Access813335 Directory Access813332 Directory Access813330 Directory Access813327 Directory Access813326 Directory Access813324 Directory Access813319 Directory Access813522 Directory Access813520 Directory Access813516 Directory Access813515 Directory Access813513 Directory Access813512 Directory Access813509 Directory Access813508 Directory Access813506 Directory Access814202 email issue814203 software issue814289 Directory Access814288 Directory Access814287 Directory Access814286 Directory Access814284 Directory Access814280 Directory Access814278 Directory Access814276 Directory Access814275 Directory Access814274 Directory Access814727 Directory Access814271 Directory Access814270 Directory Access814269 Directory Access814268 Directory Access814994 Directory Access814992 Directory Access814991 Directory Access814990 Directory Access814989 Directory Access814988 Directory Access815015 Directory Access

815587 Directory Access815590

Status

Date Calls Issue5-Oct-15 808826 printer install5-Oct-15 808836 shared drive issue5-Oct-15 808852 skype issue5-Oct-15 809027 IE issue5-Oct-15 809069 locked account5-Oct-15 809099 locked account5-Oct-15 809141 citrix issue5-Oct-15 809158 locked account5-Oct-15 809185 shared drive issue5-Oct-15 809052 Directory Access5-Oct-155-Oct-156-Oct-15 809768 pamms access on citrix6-Oct-15 78661 mailbox name change6-Oct-15 809788 email issue6-Oct-15 809831 software request6-Oct-15 809879 username change6-Oct-15 809929 timenet password reset6-Oct-15 809990 shared drive issue6-Oct-15 810025 mailbox access6-Oct-15 810057 java upgrade6-Oct-156-Oct-156-Oct-156-Oct-156-Oct-157-Oct-15 810506 talisman portal7-Oct-15 809889 outlook7-Oct-15 810541 vpn issue7-Oct-15 810550 locked account7-Oct-15 810596 hrms access7-Oct-15 810622 remove cc from ticket7-Oct-15 810668 IE issue7-Oct-15 810674 no boot7-Oct-15 810703 MS word issue7-Oct-15 810607 shared drive mapping7-Oct-15 810611 no boot7-Oct-15 810778 icims7-Oct-15 810763 profile issue7-Oct-15 810859 kenexa issue8-Oct-15 811204 printing issue8-Oct-15 811205 no boot8-Oct-15 811211 account keeps on locking out8-Oct-15 811216 outlook issue8-Oct-15 811226 timenet java issue8-Oct-15 811273 timenet password reset8-Oct-15 811279 shared drive mapping8-Oct-15 811288 IE issue8-Oct-15 811320 conexus8-Oct-15 811346 trust relationship error8-Oct-15 810084 calendar issue8-Oct-15 811397 locked account8-Oct-15 811420 pamms issue8-Oct-15 811459 software request8-Oct-15 811514 computer performance issue8-Oct-15 811536 sharepoint

9-Oct-15 811900 VPN issue9-Oct-15 811902 locked account9-Oct-15 811904 cad learning9-Oct-15 811911 outlook9-Oct-15 811926 wifi issue9-Oct-15 811939 fusion pop up blocker9-Oct-15 811955 email issue9-Oct-15 811943 account expired9-Oct-15 812065 offshore timenet9-Oct-15 811394 mobile hotspot9-Oct-15 812106 global protect9-Oct-159-Oct-159-Oct-159-Oct-159-Oct-159-Oct-159-Oct-159-Oct-159-Oct-159-Oct-15

Status Portals Tickets IssueResolved 808792

EMEA South 808859Resolved 808959Resolved 808960Resolved 808941Resolved 808936Resolved 808613ResolvedResolvedResolved

ACS 809315Resolved 809867Resolved 809812ResolvedResolvedResolvedResolvedResolvedResolved

ACS 810221Resolved 810526Resolved 810631Resolved

AS Bus AppsResolvedResolvedResolved

ACSResolved

EMEA ScotlandResolvedResolvedResolved

EMEA South 811195EMEA Central 810107

ACS 809833ResolvedResolvedResolvedResolvedResolved

Conexus SupportResolved

ADGACS

AS proj del apps supportResolvedResolvedResolved

Resolved 811273Resolved 812027Resolved 812059ResolvedResolvedResolved

ADGADG

ResolvedResolvedResolved

Status Email Issue808935 Directory Access808933 Directory Access808931 Directory Access808928 Directory Access808927 Directory Access808973 Directory Access809004 Directory Access809019 Directory Access809017 Directory Access809032 Directory Access809052 Directory Access809053 Directory Access809870 moveit pw reset809872 file transfer809888 Directory Access809887 Directory Access809946 Directory Access809947 Directory Access810125 Directory Access810123 Directory Access810119 Directory Access810114 Directory Access810111 Directory Access810108 Directory Access810107 Directory Access810104 Directory Access810601 office license810618 email issue810615 Directory Access810614 Directory Access810613 Directory Access810609 Directory Access810607 Directory Access810606 Directory Access810602 Directory Access810678 Directory Access810729 Directory Access810821 Directory Access810818 Directory Access

811298 Directory Access811296 Directory Access811295 Directory Access811293 Directory Access811291 Directory Access811311 Directory Access811323 Directory Access811402 Directory Access

812012 Directory Access812011 Directory Access812009 Directory Access812008 Directory Access812007 Directory Access812006 Directory Access812003 Directory Access812137 Directory Access812136 Directory Access812135 Directory Access812133 Directory Access812131 Directory Access812130 Directory Access

Status

Date Calls Issue28-Sep-15 805321 shared drive issue28-Sep-15 805325 delete DL28-Sep-15 805343 HDD issue28-Sep-15 805358 IE issue28-Sep-15 805369 locked account28-Sep-15 805437 pamms issue28-Sep-15 804459 metastorm issue28-Sep-15 805465 deskphone issue28-Sep-15 805494 shared drive issue28-Sep-15 805533 password reset28-Sep-15 805578 computrace28-Sep-15 805614 mobile phone replacement28-Sep-15 805641 locked account29-Sep-15 806030 locked account29-Sep-15 806061 skype login issue29-Sep-15 806073 cimage issue29-Sep-15 806085 software request29-Sep-15 806261 VPN issue29-Sep-15 798041 mdax29-Sep-15 806291 rscheduler29-Sep-15 806346 vpn issue29-Sep-15 806391 global protect installation29-Sep-1529-Sep-1529-Sep-1529-Sep-1529-Sep-1529-Sep-1529-Sep-1529-Sep-1530-Sep-15 806770 software request30-Sep-15 806358 server problem30-Sep-15 806782 oracle password reset30-Sep-15 805343 c drive issue30-Sep-15 806812 locked account30-Sep-15 806827 project access30-Sep-15 806881 global protect installation30-Sep-15 806901 global protect installation30-Sep-15 807017 autocad request30-Sep-15 807031 autocad request30-Sep-15 807052 one drive30-Sep-15 807079 no logon servers30-Sep-15 807114 office36530-Sep-1530-Sep-151-Oct-15 807496 primavera issue1-Oct-15 807515 monitor issue1-Oct-15 807532 software request1-Oct-15 807634 skype issue1-Oct-15 807663 software request1-Oct-15 806962 network issue1-Oct-15 807744 mdax access1-Oct-15 807761 outlook issue1-Oct-15 807791 software request1-Oct-15 807366 skype issue1-Oct-15 807852 outlook issue

2-Oct-15 807549 mcafee login issue2-Oct-15 808195 mobile email setup2-Oct-15 808201 locked account2-Oct-15 808209 trust relationship2-Oct-15 808219 timenet - java issue2-Oct-15 808269 nitro pdf request2-Oct-15 808319 sccm issue2-Oct-15 808369 locked account2-Oct-15 808381 printer issue2-Oct-15 808390 password reset2-Oct-15 808410 acrobat issue2-Oct-15 74902 mobile phone replacement2-Oct-15 74803 mobile phone replacement2-Oct-15 808448 IE issue3-Oct-15 808710 cctv issue3-Oct-15 808714 c drive issue3-Oct-15 808717 locked account3-Oct-15 808718 fusion issue3-Oct-15 808719 one space issue3-Oct-15 808722 mcafee login issue3-Oct-153-Oct-153-Oct-153-Oct-153-Oct-153-Oct-153-Oct-153-Oct-153-Oct-153-Oct-153-Oct-153-Oct-153-Oct-153-Oct-153-Oct-153-Oct-153-Oct-15

Status Portals Tickets IssueEMEA Scotland 805013

ADG 804102EMEA Scotland

ResolvedResolved

Proj Del Apps SupportResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved 805774Resolved 806105Resolved 806309

Asset Management 806331ACSmdax


Resolved 806573EMEA Central 806862AS Bus Apps

ResolvedResolvedResolvedResolvedResolvedResolvedResolved

ACSEMEA Scotland

Resolved

AS proj del apps support 807488Resolved 807702Resolved 807355ResolvedResolvedResolvedResolvedResolvedResolved

ACSACS

ACS 807916Resolved 808162Resolved 808263Resolved 808242Resolved 808271Resolved 808252Resolved 808272Resolved

AM EUS CentralADG

ResolvedAM MobilityAM MobilityResolved

EMEA Scotland 808706Resolved 808716Resolved 808715

AS proj del apps supportACS

Resolved

Status Email Issue805411 Directory Access805410 Directory Access805407 Directory Access805463 Directory Access805459 Directory Access805457 Directory Access805456 Directory Access805628 Directory Access

806039 Directory Access806038 Directory Access806037 Directory Access806035 Directory Access806150 outlook connection issue806148 Directory Access806146 Directory Access806143 Directory Access806141 Directory Access806140 Directory Access806137 Directory Access806133 Directory Access806172 Directory Access806185 Directory Access806183 Directory Access806181 Directory Access806197 Directory Access806914 database issue806913 database issue806925 Directory Access806923 Directory Access806921 Directory Access806919 Directory Access806917 Directory Access806942 Directory Access806941 Directory Access806939 Directory Access806936 Directory Access806934 Directory Access806971 Directory Access806970 Directory Access806982 Directory Access807568 Directory Access807577 Directory Access807588 Directory Access807586 Directory Access807585 Directory Access807584 Directory Access807583 Directory Access807579 Directory Access807613 Directory Access807752 Directory Access

808265 Directory Access808261 Directory Access808260 Directory Access808291 Directory Access808347 Directory Access

Status

Date Calls Issue21-Sep-15 801972 mcafee login issue21-Sep-15 801983 locked account21-Sep-15 802000 timenet password reset21-Sep-15 801439 office issue21-Sep-15 802013 disabled account21-Sep-15 801527 services detection21-Sep-15 802176 locked account21-Sep-15 802192 software request21-Sep-15 802186 proxy issue21-Sep-15 802196 convero21-Sep-15 802271 directory access21-Sep-15 802299 desktop login21-Sep-15 802304 resnet password reset21-Sep-15 802325 audio issue21-Sep-15 802358 autocad22-Sep-15 802723 unable to login to apftp22-Sep-15 802729 fusion java issue22-Sep-15 802736 outlook issue22-Sep-15 802751 locked account22-Sep-15 802761 password reset22-Sep-15 802801 laptop issue22-Sep-15 802827 folder restore22-Sep-15 798041 mdax22-Sep-15 802941 pamms22-Sep-15 802990 network issue22-Sep-15 803004 excel issue22-Sep-15 803015 citrix22-Sep-15 803045 citrix23-Sep-15 803396 locked account23-Sep-15 803415 password reset23-Sep-15 803442 7zip request23-Sep-15 803617 trust relationship23-Sep-15 803651 laptop issue23-Sep-15 803691 fusion java issue23-Sep-15 803700 pdf issue23-Sep-1523-Sep-1523-Sep-1523-Sep-1524-Sep-15 804033 locked account24-Sep-15 804037 outlook issue24-Sep-15 804070 laptop issue24-Sep-15 804156 access issue24-Sep-15 804174 office installation24-Sep-15 803814 printer issue24-Sep-15 804236 shared mailbox issue24-Sep-15 804188 vpn issue24-Sep-15 804358 password reset24-Sep-1524-Sep-1524-Sep-1524-Sep-1525-Sep-15 804670 mcafee login issue25-Sep-15 804676 mcafee login issue25-Sep-15 804690 convero25-Sep-15 804709 password reset

25-Sep-15 73647 laptop pick up25-Sep-15 804752 password reset25-Sep-15 804794 acrobat25-Sep-15 802944 metastorm issue25-Sep-15 804831 global protect issue25-Sep-15 804871 file restore25-Sep-15 804931 outlook issue25-Sep-1525-Sep-1525-Sep-1525-Sep-1525-Sep-1525-Sep-1525-Sep-1525-Sep-1525-Sep-1525-Sep-1525-Sep-1525-Sep-1525-Sep-15

Status Portals Tickets IssueResolved 801920Resolved 801272Resolved 802193

ACS 798613Resolved

ACSResolvedResolvedPendingResolvedResolved

EMEA CentralEMEA Central

ResolvedResolved

ACS 802703Resolved 802095ResolvedResolvedResolved

EMEA CentralEMEA SouthMdax support

ResolvedEMEA Scotland

ResolvedResolvedResolvedResolved 803472

EMEA Scotland 803439Resolved 801787Resolved 803514Resolved 803657ResolvedResolved

Resolved 804025Resolved

EMEA SouthResolvedResolvedResolved

ACSACS

Resolved

Resolved 804445Resolved 804833ResolvedResolved


Status Email Issue802097 Directory Access802095 Directory Access802093 Directory Access802092 Directory Access802090 Directory Access802087 Directory Access802086 Directory Access802084 Directory Access802082 Directory Access802081 Directory Access802080 Directory Access802076 Directory Access802150 Directory Access802149 Directory Access802148 Directory Access802855 Directory Access802854 Directory Access802853 Directory Access802851 Directory Access802883 Directory Access

803484 Directory Access803482 Directory Access803481 Directory Access803480 Directory Access803478 Directory Access803477 Directory Access803534 Directory Access803572 Directory Access803571 Directory Access803569 Directory Access803567 Directory Access804131 rnet account issue804130 Directory Access804128 Directory Access804125 Directory Access804122 Directory Access804121 Directory Access804199 Directory Access804198 Directory Access804196 Directory Access804258 conex library804271 Directory Access804260 Directory Access804262 Directory Access804800 Directory Access804798 Directory Access804797 Directory Access804889 Directory Access

804884 Directory Access804881 Directory Access804879 Directory Access

Status

Date Calls Issue14-Sep-15 798652 timenet password reset14-Sep-15 798653 shared drive mapping14-Sep-15 798661 password reset14-Sep-15 798673 network access14-Sep-15 798683 shared drive mapping14-Sep-15 798698 timenet password reset14-Sep-15 798710 shared drive mapping14-Sep-15 798722 password reset14-Sep-1514-Sep-1515-Sep-15 799452 timenet password reset15-Sep-15 799456 email issue15-Sep-15 798785 navisworks15-Sep-15 799007 email issue15-Sep-15 799545 distribution list issue15-Sep-15 799553 rnet - software request15-Sep-15 799577 mobile phone15-Sep-15 799619 password reset15-Sep-15 799643 outlook - rule setup15-Sep-15 798950 directory access15-Sep-15 799698 mcafee login15-Sep-15 799717 BSOD15-Sep-15 799724 locked account15-Sep-15 799275 visio16-Sep-15 800135 locked account16-Sep-15 799553 abacus16-Sep-15 800156 email issue16-Sep-15 800175 office 2007 uninstall16-Sep-15 800333 nitro pdf request16-Sep-15 800355 mcafee login16-Sep-15 800386 word issue16-Sep-15 800417 timenet password reset16-Sep-15 800340 directory access17-Sep-15 800464 p6 issue17-Sep-15 800852 outlook - rule setup17-Sep-15 800869 fusion password reset17-Sep-15 800887 shared drive mapping17-Sep-15 800914 rnet - software request17-Sep-15 800949 moveit17-Sep-15 797105 directory access17-Sep-15 801049 folder restore17-Sep-15 801085 rhicom18-Sep-15 801395 timenet password reset18-Sep-15 801404 cas18-Sep-15 801417 skype issue18-Sep-15 801437 password reset18-Sep-15 801406 account expired18-Sep-15 801174 fusion password reset18-Sep-15 801559 password reset18-Sep-15 801457 convero18-Sep-1518-Sep-1518-Sep-1518-Sep-1518-Sep-1518-Sep-15

18-Sep-1518-Sep-1518-Sep-1518-Sep-1518-Sep-15


EMEA Scotland 798685Resolved 798730Resolved 798656Resolved 798840Resolved 799000

798885799054


ACSResolved

EMEA CentralResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved 799790

EMEA Central 800269Resolved 800293ResolvedResolvedResolvedResolvedResolvedResolved

ACS 800036Resolved 800493Resolved 800860Resolved 800880

EMEA CentralResolvedResolved

EMEA ScotlandResolvedResolved 801329Resolved 801540ResolvedResolvedResolvedResolvedResolvedResolved

Status Email Issue

800237 Directory Access800238 Directory Access800240 Directory Access800242 Directory Access

800744 Directory Access800743 Directory Access800746 Directory Access800878 Directory Access800979 Directory Access800981 Directory Access801000 Directory Access

801497 fusion801495 directory access801494 directory access801493 directory access801517 directory access801515 directory access

Status

Date Calls Issue7-Sep-15 794869 timenet password reset7-Sep-15 794870 timenet password reset7-Sep-15 794879 server issue7-Sep-15 794889 folder access7-Sep-15 794892 password reset7-Sep-15 794916 outlook7-Sep-15 794920 password reset7-Sep-15 794944 jms7-Sep-15 794945 timenet password reset7-Sep-15 794272 locked account7-Sep-15 795003 timenet password reset7-Sep-15 794987 directory access7-Sep-15 795057 follow me print setup7-Sep-15 795085 mdax7-Sep-15 795101 citrix issue7-Sep-15 795141 print issue7-Sep-15 795121 trust relationship7-Sep-15 795184 hardware issue7-Sep-15 795196 timenet password reset7-Sep-15 795216 citrix issue7-Sep-15 795222 mcafee login issue7-Sep-15 795225 outlook issue7-Sep-15 795232 directory access7-Sep-15 795241 locked account8-Sep-15 795424 network issue8-Sep-15 795435 network issue8-Sep-15 795441 software request8-Sep-15 795452 mcafee login issue8-Sep-15 795472 password reset8-Sep-15 795495 password reset8-Sep-15 795629 mcafee login issue8-Sep-15 795692 excel issue8-Sep-15 794986 autocad8-Sep-15 795763 outlook8-Sep-15 795776 printer setup8-Sep-15 795831 p6 reset9-Sep-15 795245 locked account9-Sep-15 794893 monitor request9-Sep-15 796486 ctrm issue9-Sep-159-Sep-159-Sep-159-Sep-159-Sep-159-Sep-159-Sep-159-Sep-159-Sep-159-Sep-159-Sep-159-Sep-159-Sep-159-Sep-159-Sep-159-Sep-159-Sep-15

9-Sep-159-Sep-159-Sep-159-Sep-159-Sep-15

Status Portals Tickets IssueResolved 794799Resolved

EMEA ScotlandResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved

ACSResolvedResolved

EMEA ScotlandResolved

ACSResolvedResolved


EMEA Scotland 795111Resolved 795604Resolved 795702ResolvedResolvedResolvedResolved

ACSResolvedResolved

EMEA CentralResolvedResolved 795867Resolved

proj del apps

Status Email Issue795013 blackberry795023 Directory Access795020 Directory Access795019 Directory Access795114 Directory Access795111 Directory Access795110 Directory Access795109 Directory Access795107 Directory Access795105 Directory Access795103 Directory Access795115 moveit password reset795178 Directory Access795176 Directory Access795174 Directory Access795169 Directory Access


796520 email issue796529 software install rnet796581 Directory Access796577 Directory Access796573 Directory Access796572 Directory Access796570 Directory Access796567 Directory Access796563 Directory Access796560 Directory Access796550 Directory Access796547 Directory Access796546 Directory Access796544 Directory Access796538 Directory Access796536 Directory Access796533 Directory Access

Status

Date Calls Issue31-Aug-15 790383 outlook31-Aug-15 790391 outlook31-Aug-15 790408 shared drive mapping31-Aug-15 790472 shared drive mapping31-Aug-15 790501 mailbox issue31-Aug-15 790508 account disabled31-Aug-15 790512 IR issue31-Aug-15 790628 timenet password reset31-Aug-15 790643 amecnet31-Aug-15 790674 sharepoint31-Aug-15 790710 ie issue1-Sep-15 791271 password reset1-Sep-15 791274 timenet password reset1-Sep-15 791284 password reset1-Sep-15 791293 skype1-Sep-15 791301 offshore timenet1-Sep-15 791310 timenet password reset1-Sep-15 791314 timenet password reset1-Sep-15 791317 file restore1-Sep-15 791326 locked account1-Sep-15 791347 locked account1-Sep-15 791357 software request1-Sep-15 791446 outlook1-Sep-15 791456 mcafee login issue1-Sep-15 791460 password reset1-Sep-15 791469 timenet password reset1-Sep-15 791481 trackwise1-Sep-15 791489 outlook1-Sep-15 791502 fusion issue1-Sep-15 791527 outlook1-Sep-15 791543 mcafee login issue1-Sep-15 791544 password reset1-Sep-15 791555 convero1-Sep-15 791563 no boot1-Sep-15 791597 global protect1-Sep-15 791659 locked account1-Sep-15 791674 printer issue1-Sep-15 791692 it forms1-Sep-15 791164 network issue1-Sep-15 791723 directory access1-Sep-15 791743 locked account1-Sep-15 791760 locked account1-Sep-15 791678 password reset1-Sep-15 791808 shared drive issue2-Sep-15 792425 timenet password reset2-Sep-15 792513 cimage issue2-Sep-15 792597 netwokr issue2-Sep-15 792609 excel2-Sep-15 792613 amecnet issue2-Sep-15 792627 shared drive2-Sep-15 792658 security issue2-Sep-15 792707 citrix issue2-Sep-15 792768 network issue2-Sep-15 792777 network issue2-Sep-15 792788 email issue2-Sep-15 792811 public folder issue

2-Sep-15 791813 directory access2-Sep-15 792598 directory access2-Sep-15 792891 word issue2-Sep-153-Sep-15 793427 atracs3-Sep-15 793451 password expired3-Sep-15 793497 follow me print3-Sep-15 793479 outlook3-Sep-15 792950 epay3-Sep-15 793553 timenet password reset3-Sep-15 793582 locked account3-Sep-15 793587 laptop - no boot3-Sep-15 793390 timenet password reset3-Sep-15 793619 outlook3-Sep-15 793631 offshore timenet3-Sep-15 792164 directory access3-Sep-15 790636 JMS3-Sep-15 793698 timenet password reset3-Sep-15 793719 jms access3-Sep-15 793747 excel4-Sep-15 794187 informational4-Sep-15 794194 monitor4-Sep-15 794195 outlook4-Sep-15 794197 moveit4-Sep-15 794216 JMS4-Sep-15 794353 laptop - hdd issue4-Sep-15 794360 printer issue4-Sep-15 794403 fusion issue4-Sep-15 794412 printer issue4-Sep-15 794458 shared drive mapping4-Sep-15 794482 timenet password reset4-Sep-154-Sep-154-Sep-154-Sep-154-Sep-154-Sep-154-Sep-154-Sep-154-Sep-154-Sep-154-Sep-154-Sep-154-Sep-15

Status Portals Tickets IssueResolved 789939Resolved 790443ResolvedResolvedResolved

ADGProj Del Apps


ADG 791103Resolved 791351

EMEA North 788442Resolved 791463Resolved 791468ResolvedResolved

EMEA ScotlandResolvedResolvedResolvedResolvedResolved

ADGResolvedResolvedResolved

proj del appsResolvedResolvedResolvedResolved

EMEA NorthACS

ResolvedResolved

ADGResolvedResolvedResolvedResolvedResolvedResolvedResolved 791787 Directory Access

Proj Del Apps 791792 Directory AccessACS 791796 Directory Access

Resolved 791799 Directory AccessAS Bus Apps 791804 Directory Access

Resolved 791809 Directory AccessPending 791813 Directory Access

ACS 791816 Directory AccessPending 791823 Directory AccessPending 791826 Directory Access

ACS 791836 Directory AccessACS 791842 Directory Access

Pending 791848 Directory AccessADG 791852 Directory Access

Resolved 792160 Directory Access788994 Directory Access

EMEA Scotland 792922Resolved 793428Resolved 793464Resolved 793544ResolvedResolvedResolved

EMEA CentralResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved 793765Resolved 793767Resolved 793775Resolved 793771Resolved 793776

AM Central 793780EMEA Central 794249Proj Del Apps


Status Email Issue790552 Directory Access790551 Directory Access790550 Directory Access790548 Directory Access790546 Directory Access790542 Directory Access790540 Directory Access

792450 Directory Access792444 Directory Access792442 Directory Access792440 Directory Access792438 Directory Access792438 Directory Access792508 Directory Access792560 Directory Access

793381 Directory Access793383 Directory Access793382 Directory Access793375 Directory Access793374 Directory Access793765 Directory Access793775 Directory Access793771 Directory Access793767 Directory Access793761 Directory Access793781 Directory Access793780 Directory Access793776 Directory Access


Status

Date Calls Issue24-Aug-15 786124 timenet password reset24-Aug-15 786129 timenet password reset24-Aug-15 786135 jms request24-Aug-15 786152 shared drive issue24-Aug-15 786160 locked account24-Aug-15 786185 mcafee login issue24-Aug-15 786158 no power24-Aug-15 786192 network connection issue24-Aug-15 786204 file restore24-Aug-15 786284 mcafee login issue24-Aug-15 786297 timenet password reset24-Aug-15 786303 informational24-Aug-15 786312 timenet password reset24-Aug-15 786317 timenet password reset24-Aug-15 786323 distribution list24-Aug-15 786225 grs24-Aug-15 786343 timenet password reset24-Aug-15 786349 printer mapping24-Aug-15 786359 timenet password reset24-Aug-15 786369 citrix access24-Aug-15 786455 timenet password reset24-Aug-15 785756 skype24-Aug-15 786524 password reset24-Aug-15 786548 citrix issue25-Aug-15 785893 directory access25-Aug-15 786985 skype25-Aug-15 786990 outlook 25-Aug-15 786994 locked account25-Aug-15 787002 file restore25-Aug-15 787029 locked account25-Aug-15 783837 outlook 25-Aug-15 787057 locked account25-Aug-15 787070 fatal error - mcafee25-Aug-15 787082 outlook 25-Aug-15 787094 mobile email25-Aug-15 787106 skype25-Aug-15 787179 skype25-Aug-15 787189 pamms25-Aug-15 787143 citrix25-Aug-15 787209 skype25-Aug-15 787216 password reset25-Aug-15 787254 skype25-Aug-15 787256 skype25-Aug-15 787270 software request25-Aug-15 787280 printer mapping25-Aug-15 787290 skype25-Aug-15 787299 keyboard issue25-Aug-15 787308 voicemail pin reset25-Aug-15 787310 skype25-Aug-15 787325 excel issue25-Aug-15 787336 locked account25-Aug-15 787386 password reset

25-Aug-15 787413 locked account25-Aug-15 787432 trust relationship error25-Aug-15 787481 email25-Aug-15 787514 skype25-Aug-15 787562 tedds25-Aug-15 787601 informational26-Aug-15 788016 skype26-Aug-15 788036 one drive26-Aug-15 788065 monitor issue26-Aug-15 788080 citrix26-Aug-15 788094 outlook 26-Aug-15 788105 skype26-Aug-15 788150 locked account26-Aug-15 788180 locked account26-Aug-15 788181 outlook 26-Aug-15 788190 vpn26-Aug-15 788198 metastorm26-Aug-15 788214 agresso26-Aug-15 788221 trust relationship error26-Aug-15 788272 IE issue26-Aug-15 788286 scan to email26-Aug-15 788310 audio-skype26-Aug-15 788341 timenet password reset26-Aug-15 788382 mobile email setup26-Aug-15 788394 scan to email26-Aug-15 788239 sharepoint26-Aug-15 786567 outlook 27-Aug-15 788861 skype27-Aug-15 788587 excel issue27-Aug-15 788873 nitro27-Aug-15 788880 timenet password reset27-Aug-15 788910 global protect27-Aug-15 788927 outlook 27-Aug-15 788935 account issue27-Aug-15 789050 outlook 27-Aug-15 789058 network connection issue27-Aug-15 789055 network connection issue27-Aug-15 789003 directory access27-Aug-15 789104 locked account27-Aug-15 789121 timenet password reset27-Aug-15 789195 ctrm27-Aug-15 789261 mcafee login issue28-Aug-15 789624 outlook 28-Aug-15 789628 timenet password reset28-Aug-15 789631 locked account28-Aug-15 789634 timenet password reset28-Aug-15 789643 citrix28-Aug-15 789652 password reset28-Aug-15 789664 timenet password reset28-Aug-15 789668 timenet password reset28-Aug-15 789678 timenet password reset28-Aug-15 789727 moveit28-Aug-15 789747 autodesk

28-Aug-15 789759 printer install28-Aug-15 789765 skype28-Aug-15 789774 timenet password reset28-Aug-15 789785 locked account28-Aug-15 789790 certificate error28-Aug-15 789800 account issue28-Aug-15 789814 smart phone setup28-Aug-15 789838 trust relationship error28-Aug-15 789854 timenet password reset28-Aug-15 789868 locked account28-Aug-15 789901 nitro28-Aug-15 789940 PSM28-Aug-1528-Aug-1528-Aug-1528-Aug-1528-Aug-15

Status Portals Tickets IssueResolved 786085Resolved 786236Resolved 786239ResolvedResolvedResolvedResolved

EMEA CentralResolvedResolvedResolvedResolvedResolvedResolved

ADGResolvedResolvedResolvedResolvedResolvedResolved

ACSResolvedResolvedResolved 786445Resolved 787332Resolved 787524ResolvedResolvedResolvedResolvedResolved

EMEA CentralResolvedResolvedResolvedResolvedResolved

EMEA NorthResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved

ResolvedResolved

ACSResolved

EMEA NorthResolvedResolved 788007Resolved 787684

EMEA Central 788028EMEA North 788317


ACSResolvedBus Apps

EMEA NorthResolvedResolvedResolved

ACSResolvedResolvedResolvedResolvedResolvedResolved 788566Resolved 788898Resolved 789019Resolved 789115Resolved 789217

ACS 789202ADG

ResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved 789231Resolved 789386Resolved 789617ResolvedResolvedResolvedResolvedResolvedResolvedPendingResolved


ADGResolvedResolvedResolvedResolvedResolved

Proj Del Apps

Status Email Issue786384 Directory Acces786383 Directory Acces786380 Directory Acces786378 Directory Acces786451 email issue

787241 network issue

788186 moveit788193 account issue788194 moveit

789003 Directory Access789002 Directory Access789000 Directory Access788999 Directory Access788986 Directory Access788994 Directory Access788992 Directory Access788989 Directory Access788987 Directory Access788985 Directory Access788984 Directory Access

Status

Date Calls Issue17-Aug-15 782114 password expired17-Aug-15 782130 password expired17-Aug-15 782146 self service error17-Aug-15 782168 locked account17-Aug-15 782175 locked account17-Aug-15 782261 shared drive17-Aug-15 782272 informational17-Aug-15 782293 it forms17-Aug-15 782318 mysps issue17-Aug-15 782324 locked account17-Aug-15 782468 login issue17-Aug-15 782483 printer issue17-Aug-15 782457 transfer17-Aug-1518-Aug-15 782885 cimage18-Aug-15 782901 sharecat18-Aug-15 782930 application error18-Aug-15 782941 password expired18-Aug-15 783052 ie issue18-Aug-15 783057 citrix18-Aug-15 783100 access amec18-Aug-15 781694 Directory Access18-Aug-15 783213 password expired19-Aug-15 783591 access amec19-Aug-15 783596 skype19-Aug-15 783611 skype19-Aug-15 783616 skype19-Aug-15 782835 Directory Access19-Aug-15 782598 password reset19-Aug-15 783618 network connection19-Aug-15 783647 skype19-Aug-15 783651 skype19-Aug-15 783658 skype19-Aug-15 783664 skype19-Aug-15 75308 account issue19-Aug-15 783669 skype19-Aug-15 783673 ie issue19-Aug-15 782222 outlook19-Aug-15 783680 skype19-Aug-15 783687 skype19-Aug-15 783691 skype19-Aug-15 783867 password expired19-Aug-15 783884 phone issue19-Aug-15 783974 file share issue19-Aug-15 783988 Directory Access19-Aug-15 784036 skype19-Aug-15 784070 timenet password reset20-Aug-15 784488 skype20-Aug-15 784492 skype20-Aug-15 784504 skype20-Aug-15 784508 skype20-Aug-15 784523 skype20-Aug-15 784531 locked account20-Aug-15 784543 skype20-Aug-15 784547 skype20-Aug-15 784565 skype

20-Aug-15 784629 email20-Aug-15 784636 skype20-Aug-15 784649 skype20-Aug-15 784659 global protect20-Aug-15 784667 skype20-Aug-15 784687 cimage20-Aug-15 784691 locked account20-Aug-15 784711 network connection20-Aug-15 784729 mobile email setup20-Aug-15 784756 citrix20-Aug-15 784775 pamms20-Aug-15 784870 email21-Aug-15 785363 timenet password reset21-Aug-15 785365 skype21-Aug-15 785371 skype21-Aug-15 785374 skype21-Aug-15 785377 timenet password reset21-Aug-15 785381 skype21-Aug-15 785387 skype21-Aug-15 785399 login issue21-Aug-15 785420 email issue21-Aug-15 785438 mcafee login issue21-Aug-15 785544 skype21-Aug-15 785577 mcafee login issue21-Aug-15 785580 outlook21-Aug-15 785676 hyperion21-Aug-15 772771 navisworks21-Aug-1521-Aug-1521-Aug-1521-Aug-1521-Aug-1521-Aug-1521-Aug-1521-Aug-1521-Aug-1521-Aug-1521-Aug-1521-Aug-15

Status Portals Tickets IssueResolved 781975Resolved 782176Resolved 782266Resolved 782428ResolvedResolvedResolved

ADGBus AppsResolvedResolvedResolvedResolved

Resolved 780415Resolved 782621Resolved 782929Resolved 783135Resolved

ACSpending

ResolvedResolved

ADG 783564Resolved 784025ResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved

ADGResolvedResolvedResolvedResolvedResolvedResolvedResolved

EMEA SouthEMEA Scotland

ResolvedResolvedResolvedResolved 784462Resolved 784583Resolved 784610Resolved 784682Resolved 784833Resolved 784899ResolvedResolvedResolved


EMEA NorthResolvedResolvedResolvedResolvedResolved 784956Resolved 785212Resolved 785411Resolved 785628ResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedhyperionResolved

Status Email Issue782244 Directory Access782242 Directory Access782241 Directory Access782239 Directory Access782237 Directory Access782236 Directory Access782234 Directory Access782232 Directory Access782230 Directory Access782337 Directory Access782335 Directory Access782332 Directory Access782330 Directory Access782328 Directory Access783028 Directory Access783019 Directory Access783026 Directory Access783158 Directory Access783156 Directory Access783153 Directory Access

783750 Directory Access783751 Directory Access783753 Directory Access783757 Directory Access783759 Directory Access783762 Directory Access783767 Directory Access783769 Directory Access783771 Directory Access783773 Directory Access


785487 outlook785500 Directory Access785496 Directory Access785495 Directory Access785494 Directory Access785493 Directory Access785492 Directory Access785491 Directory Access785490 Directory Access785489 Directory Access

Status

Date Calls Issue10-Aug-15 778826 locked account10-Aug-15 778835 monitor issue10-Aug-15 778846 shared drive issue10-Aug-15 778849 pop up blocker10-Aug-15 778857 timenet10-Aug-15 778877 mobile email setup10-Aug-15 778898 password expired10-Aug-15 778953 informational10-Aug-15 778864 software request10-Aug-15 777912 MDAX10-Aug-15 779052 desktop no power10-Aug-15 779095 global protect issue10-Aug-15 779157 fusion10-Aug-15 779199 shared drive issue10-Aug-15 779222 sps issue10-Aug-1510-Aug-1511-Aug-15 779642 locked account11-Aug-15 779648 lotus notes password reset11-Aug-15 779710 intune setup11-Aug-15 779750 nitro pdf11-Aug-15 779788 locked account11-Aug-15 779859 civil 3d12-Aug-15 780242 locked account12-Aug-15 780252 password expired12-Aug-15 780275 PCRS12-Aug-15 780295 fusion12-Aug-15 780310 informational12-Aug-15 780433 mobile email setup12-Aug-15 780445 password expired12-Aug-15 780597 informational12-Aug-1512-Aug-1512-Aug-1512-Aug-1512-Aug-1512-Aug-1512-Aug-1512-Aug-1512-Aug-1512-Aug-1512-Aug-1512-Aug-1512-Aug-1513-Aug-15 780931 locked account13-Aug-15 780944 password expired13-Aug-15 780947 locked account13-Aug-15 780542 moveit13-Aug-15 780967 locked account13-Aug-15 781155 locked account13-Aug-15 781182 excel issue13-Aug-1513-Aug-1513-Aug-1513-Aug-1513-Aug-15

13-Aug-1513-Aug-1513-Aug-1514-Aug-15 781540 shared drive issue14-Aug-15 781599 outlook issue14-Aug-15 781606 timenet14-Aug-15 781620 convero14-Aug-15 781634 password expired14-Aug-15 781652 locked account14-Aug-15 781706 timenet14-Aug-15 781723 locked account14-Aug-15 781745 Sprint14-Aug-15 781764 shared drive issue14-Aug-1514-Aug-1514-Aug-1514-Aug-1514-Aug-1514-Aug-1514-Aug-1514-Aug-1514-Aug-15

Status Portals Tickets IssueResolved 778716 PDF print issue

EMEA Scotland 778907 outlook issueResolved 779024 outlook issueResolved 779135 rschedulerResolvedResolvedResolvedResolvedResolved

MDAXEMEA Scotland

ACSResolved

EMEA CentralBus Apps

Resolved 779592EMEA North 779681


Eng SystemsResolved 779964 software requestResolved 780356

Proj Del AppsProj Del Apps


Resolved 780594Resolved 781057Resolved 781189ResolvedResolvedResolvedResolved

EMEA Central 781547Resolved 781715ResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved

Status Email Issue778938 Directory Access778937 Directory Access778935 Directory Access778933 Directory Access778932 Directory Access778930 Directory Access778929 Directory Access778925 Directory Access778920 Directory Access778921 Directory Access778932 GRN issue778965 Directory Access778962 Directory Access778994 Directory Access779116 Directory Access779114 Directory Access779189 Directory Access779614 PDR779616 mobile email setup779617 Directory Access779763 Directory Access779759 Directory Access779756 Directory Access780361 Directory Access780368 Winpak780365 Directory Access780363 Directory Access780359 Directory Access780358 Directory Access780357 Directory Access780355 Directory Access780354 Directory Access780352 Directory Access780351 Directory Access780400 Directory Access780399 Directory Access780398 Directory Access780514 Directory Access780512 Directory Access780511 Directory Access780510 Directory Access780505 Directory Access780502 Directory Access780495 Directory Access780933 move it781024 Directory Access781014 Laptop not charging781015 Directory Access781026 Directory Access781020 Directory Access781018 Directory Access781017 Directory Access781012 Directory Access781108 Directory Access781207 Directory Access781204 Directory Access

781193 Directory Access781192 Directory Access781190 Directory Access781556 network issue781584 emial database781694 Directory Access781695 Directory Access

Status

Date Calls Issue3-Aug-15 775469 locked account3-Aug-15 775483 software request3-Aug-15 775495 grs follow up3-Aug-15 775513 locked account3-Aug-15 775528 citrix issue3-Aug-15 775591 fusion3-Aug-15 775600 outlook issue3-Aug-15 775607 fusion3-Aug-15 775624 software request3-Aug-15 775631 laptop issue3-Aug-15 775652 mcafee encryption login issue3-Aug-15 775682 outlook issue3-Aug-15 775702 locked account3-Aug-15 775716 outlook issue3-Aug-15 775752 outlook issue3-Aug-15 775762 outlook issue3-Aug-15 775081 fusion password reset3-Aug-15 775796 consensus3-Aug-15 775832 software request3-Aug-15 775878 coins4-Aug-15 776181 password reset4-Aug-15 776188 locked account4-Aug-15 776204 printer setup4-Aug-15 776212 rnet issue4-Aug-15 776235 locked account4-Aug-15 776273 dual monitor setup4-Aug-15 776279 shared drive issue4-Aug-15 776318 it form issue4-Aug-15 776404 locked account4-Aug-15 776431 unable to send emails4-Aug-15 776458 citrix issue4-Aug-15 776466 docking station request4-Aug-15 776502 outlook issue4-Aug-15 776529 password reset4-Aug-15 776552 vault issue5-Aug-15 776914 metastorm issue5-Aug-15 776933 password reset5-Aug-15 776996 network issue5-Aug-15 776970 Directory Access5-Aug-15 777174 account disabled5-Aug-15 777187 password reset5-Aug-155-Aug-155-Aug-155-Aug-155-Aug-155-Aug-155-Aug-155-Aug-155-Aug-155-Aug-155-Aug-15

5-Aug-155-Aug-158-Aug-15 778286 mobile email8-Aug-15 778719 offshore timenet8-Aug-15 778720 unable to login to fusion8-Aug-15 778721 locked account8-Aug-15 778722 blackberry8-Aug-15 778723 sharepoint8-Aug-158-Aug-158-Aug-158-Aug-158-Aug-158-Aug-158-Aug-158-Aug-158-Aug-158-Aug-158-Aug-158-Aug-15

Status Portals Tickets IssueResolved 775484ResolvedResolvedResolved

EMEA NorthResolvedResolvedResolvedResolved

EMEA NorthResolvedResolvedResolvedPendingPendingPendingResolvedResolvedResolvedResolvedResolved 775825Resolved 776288Resolved


ADGADG

ResolvedResolved

ACSEMEA North

ResolvedResolved

ACSBus Apps 776857Resolved 776910Resolved 776944Resolved 777041Resolved

ADG

ACS 778712Resolved

Proj Del AppsResolvedResolved

Eng apps support2

Status Email Issue

776296 Directory Access776294 Directory Access776292 Directory Access776291 Directory Access776348 Directory Access776347 Directory Access776342 Directory Access776340 Directory Access776367 Directory Access776372 Directory Access776374776376767378

776870 email issue776867 convero776865 Directory Access776864 Directory Access776863 Directory Access776862 Directory Access776861 Directory Access776874 Directory Access776898 Directory Access776968 Directory Access776970 Directory Access776971 Directory Access777022 Directory Access777019 Directory Access777035 Directory Access777085 software request777093 Directory Access

777092 Directory Access777091 Directory Access

Status

Date Calls Issue27-Jul-15 772254 mcafee encryption login issue27-Jul-15 770416 Directory Access27-Jul-15 772266 JMS access27-Jul-15 772290 timenet password reset27-Jul-15 772293 password reset27-Jul-15 772352 citrix issue27-Jul-15 772409 fusion password reset27-Jul-15 771689 rscheduler27-Jul-15 772481 outlook issue27-Jul-15 772511 password reset27-Jul-15 772560 outlook issue27-Jul-15 772618 project wise28-Jul-15 772638 navisworks28-Jul-15 773031 locked account28-Jul-15 772506 pdms28-Jul-15 773069 locked account28-Jul-15 773102 one drive28-Jul-15 771674 mdax28-Jul-15 773176 JMS access28-Jul-15 773206 ie issue28-Jul-15 772423 Directory Access28-Jul-15 773284 offshore timenet28-Jul-15 773311 locked account28-Jul-15 773346 autocad29-Jul-15 773692 locked account29-Jul-15 773699 timenet password reset29-Jul-15 773715 software request29-Jul-15 773738 pamms access29-Jul-15 772409 cimage29-Jul-15 773837 locked account29-Jul-15 773895 file transfer issue29-Jul-15 773928 timenet password reset29-Jul-15 767241 folder restriction29-Jul-15 774018 folder restriction30-Jul-15 773696 system wont boot to windows30-Jul-15 774368 mobile email setup30-Jul-15 774385 locked account30-Jul-15 774441 hsse30-Jul-15 774451 fusion password reset30-Jul-15 774480 software request30-Jul-15 774507 shared drive mapping30-Jul-15 774521 printer setup30-Jul-15 774595 mcafee encryption login issue30-Jul-15 774606 locked account30-Jul-15 774622 rscheduler30-Jul-15 774653 printer setup30-Jul-15 774671 shared drive issue31-Jul-15 774980 oracle reset31-Jul-15 774986 locked account31-Jul-15 774993 mcafee encryption login issue31-Jul-15 775013 mcafee encryption login issue31-Jul-15 775049 locked account31-Jul-15 775056 fusion password reset31-Jul-15 775063 timenet password reset31-Jul-15 775072 skype audio issue31-Jul-15 775083 hr access

31-Jul-15 775106 lotus notes31-Jul-15 774566 sharepoint31-Jul-15 775081 fusion password reset

Status Portals Tickets IssueResolved 772304Resolved 772390Resolved 772599ResolvedResolved

EMEA NorthResolvedResolvedResolvedResolvedResolved

ACSResolved 772792Resolved 773138Resolved 773175Resolved 773323

ACSResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved 773464Resolved 773709Resolved 773781

ACSResolvedResolved

ACSResolvedResolved

EMEA RISEMEA Scotland 774057


Proj Del Apps Support 774494Resolved 774468ResolvedResolvedResolvedResolvedResolvedResolvedResolved

EMEA CentralResolved 774969Resolved 775059ResolvedResolvedResolvedResolvedResolvedResolved

ADG

EMEA NorthResolvedResolved

Status Email Issue

Status

Date Calls Issue20-Jul-15 768795 one drive issue20-Jul-15 768837 mdax20-Jul-15 768842 account expired20-Jul-15 768831 timenet password reset20-Jul-15 768866 timenet password reset20-Jul-15 768894 outlook issue20-Jul-15 769067 lync issue20-Jul-15 769114 mdax timesheet issue20-Jul-15 769093 fusion password reset20-Jul-15 769168 fusion pdf issue20-Jul-15 769194 timenet password reset20-Jul-15 769227 internet explorer20-Jul-15 769283 mdax20-Jul-1520-Jul-1520-Jul-1520-Jul-1520-Jul-1520-Jul-1520-Jul-1520-Jul-1520-Jul-1520-Jul-1520-Jul-1521-Jul-15 769669 mcafee login issue21-Jul-15 768319 cimage21-Jul-15 769693 grs followup21-Jul-15 769685 password reset21-Jul-15 769475 directory access21-Jul-15 769771 grs followup21-Jul-15 769804 rnet mouse issue21-Jul-15 769829 junk email21-Jul-15 769838 password reset21-Jul-15 769917 mailbox access21-Jul-15 769957 file restore22-Jul-15 770304 convero22-Jul-15 770310 IE issue22-Jul-15 770319 hrms password reset22-Jul-15 770337 locked account22-Jul-15 770353 citrix22-Jul-15 770394 email issue22-Jul-15 770405 shared drives22-Jul-15 770438 laptop issue22-Jul-15 770561 locked account22-Jul-15 770586 pamms22-Jul-15 770615 mobile email23-Jul-15 770980 outlook issue23-Jul-15 770996 desktop - no power23-Jul-15 771011 password reset23-Jul-15 771102 shared drives23-Jul-15 771110 mailbox issue23-Jul-15 771114 pamms access23-Jul-15 771139 mobile emails23-Jul-15 771201 locked account23-Jul-15 771252 IE issue23-Jul-15 771297 print issue

24-Jul-15 771633 p6 issue24-Jul-15 771673 outlook issue24-Jul-15 771711 fusion issue24-Jul-15 771669 chrome issue24-Jul-15 771749 mobile email24-Jul-15 771771 email issue24-Jul-15 771787 timenet issue24-Jul-15 771900 locked account24-Jul-1524-Jul-1524-Jul-1524-Jul-1524-Jul-1524-Jul-1524-Jul-1524-Jul-1524-Jul-1524-Jul-1524-Jul-15

Status Portals Tickets IssueACS 768684

mdax support 768821ADG 768809

Resolved 768948Resolved 768851Resolved 768884Resolved 768875Resolved 768784Resolved 768955Resolved 768970Resolved 768872Resolved 768912

mdax support 768873768983768978768846769003768991768989768881769066769065769091769105

Resolved 769459Resolved 768684Resolved 769116Resolved 769759Resolved 769894Resolved

EMEA CentralResolvedResolvedResolvedResolvedResolved 770004Resolved 770351

AS Bus Apps 770535ResolvedResolvedResolvedResolved

EMEA SouthResolvedResolvedResolvedResolved 770985

EMEA Central 770984EMEA Central 771101

Resolved 771219ACS


proj del apps 771088ACS 771671

ResolvedResolvedResolvedResolvedResolvedResolved

Status Email Issue

771802 Directory Access771806 Directory Access771810 Directory Access771812 Directory Access771815 Directory Access771817 Directory Access771819 Directory Access771820 Directory Access771859 Directory Access771860 Directory Access

Status

Date Calls Issue13-Jul-15 765545 password reset13-Jul-15 765557 password reset13-Jul-15 765591 mcafee login issue13-Jul-15 765594 monitor issue13-Jul-15 765652 locked account13-Jul-15 765671 print issue13-Jul-15 765674 monitor issue13-Jul-15 765573 voicemail issue13-Jul-15 765731 mobile email issue13-Jul-15 765763 locked account13-Jul-15 765871 password reset13-Jul-15 765928 java update14-Jul-15 766266 locked account14-Jul-15 766282 laptop network issue14-Jul-15 766296 browser issue14-Jul-15 766282 laptop network issue14-Jul-15 766338 fusion issue14-Jul-15 766399 password reset14-Jul-15 766428 flashplayer14-Jul-15 766451 mcafee login issue14-Jul-15 766488 staad request14-Jul-15 764370 pool laptop14-Jul-15 766529 adg query14-Jul-15 766572 print issue14-Jul-15 766609 locked account14-Jul-15 765871 password reset15-Jul-15 767021 access amec15-Jul-15 767032 password reset15-Jul-15 767059 mcafee login issue15-Jul-15 767126 mdax15-Jul-15 767135 locked account15-Jul-15 767159 recycle bin issue15-Jul-15 765900 citrix15-Jul-15 767239 mysps issue15-Jul-15 767279 locked account15-Jul-15 767302 password reset15-Jul-15 767322 password reset16-Jul-15 767655 outlook - connect to box16-Jul-15 767684 fusion issue16-Jul-15 767706 password reset16-Jul-15 767709 password reset16-Jul-15 767758 pamms16-Jul-15 767772 file lock16-Jul-15 767785 print issue16-Jul-15 767796 outlook issue16-Jul-15 767827 mobile email issue16-Jul-15 767845 voicemail issue16-Jul-15 767931 software request16-Jul-15 767970 software request17-Jul-15 768276 directory access17-Jul-15 768285 locked account17-Jul-15 768295 password reset17-Jul-15 767945 folder restriction request17-Jul-15 768324 folder issue17-Jul-15 768357 user account17-Jul-15 768364 print issue

17-Jul-15 768378 laptop boot up issue17-Jul-15 768373 password sync17-Jul-15 768404 no post17-Jul-15 768415 folder restore17-Jul-15 768455 outlook issue17-Jul-15 768472 sharepoint issue17-Jul-1517-Jul-1517-Jul-1517-Jul-1517-Jul-1517-Jul-1517-Jul-1517-Jul-1517-Jul-1517-Jul-15

Status Portals Tickets IssueEMEA Central 765481EMEA North 765656

Resolved 765782EMEA South

ResolvedResolved


ACSResolvedResolvedResolvedResolved 766265

EMEA Central 766334Resolved 766383

EMEA Central 766492Proj Del Apps Sup 766555

EMEA SouthEMEA Central


ADGEMEA Scotland

ResolvedResolvedResolved 766801Resolved 767060Resolved 767157

mdax support 767226ResolvedResolvedResolvedBus AppsResolvedResolvedResolvedResolved 767637Resolved 767761Resolved 767813

EMEA Scotland 767815Resolved

EMEA ScotlandEMEA South


EMEA CentralResolved 767956ResolvedResolvedResolved

EMEA NorthResolvedResolved

EMEA SouthResolved


ResolvedResolved

Status Email Issue

Status

Date Calls Issue6-Jul-15 762255 staad license issue6-Jul-15 762262 m drive issue6-Jul-15 762280 network connection6-Jul-15 762287 password expired6-Jul-15 756652 instrucalc6-Jul-15 762307 extend account6-Jul-15 762363 name change issue6-Jul-15 762412 mailbox ownership request6-Jul-15 762459 mcafee login issue6-Jul-15 762476 name correction6-Jul-15 761920 mcafee login issue6-Jul-15 762581 laptop - network connection6-Jul-15 762613 lotus notes issue6-Jul-15 762640 timenet java issue7-Jul-15 763012 excel issue7-Jul-15 763113 scan issue7-Jul-15 763125 autocad issue7-Jul-15 763140 locked account7-Jul-15 763144 remove email7-Jul-15 763161 email access7-Jul-15 763164 directory access7-Jul-15 763180 access amec7-Jul-15 761747 directory access7-Jul-15 763245 locked account7-Jul-15 763320 3g dongle install8-Jul-15 763669 nitro pdf request8-Jul-15 763677 network connection8-Jul-15 763698 ms project request8-Jul-15 763718 email access8-Jul-15 763792 vpn8-Jul-15 763804 locked account8-Jul-15 763840 timenet password reset8-Jul-15 763858 password reset8-Jul-15 760688 office issue8-Jul-15 763938 grs issue8-Jul-15 763982 outlook issue

10-Jul-15 764994 grs issue10-Jul-15 765001 IE issue10-Jul-15 765009 vpn10-Jul-15 765033 skype issue10-Jul-15 765089 login issue10-Jul-15 765116 tedds10-Jul-15 765132 mimecast10-Jul-15 765136 locked account10-Jul-15 765199 lync login issue10-Jul-15 765233 locked account10-Jul-1510-Jul-1510-Jul-1510-Jul-1510-Jul-1510-Jul-1510-Jul-1510-Jul-1510-Jul-1510-Jul-15

10-Jul-1510-Jul-1510-Jul-15

Status Portals Tickets IssueResolved 762088Resolved 762366


Eng Systems 762585ADG 762588

ResolvedADG

ResolvedADG

ResolvedResolved

EMEA NorthResolvedResolved 762773

EMEA Central 762630AM ECA Saskman 763192

Resolved 763251ADGADG

EMEA SouthACS

ResolvedResolvedResolvedResolved 763760

EMEA Scotland 763759ResolvedResolvedResolvedResolvedResolvedResolved

ACSResolved

ACSResolved 764642Resolved 765026ResolvedResolvedResolvedResolved


Status Email Issue

Status

Date Calls Issue29-Jun-15 759047 mcafee login issue29-Jun-15 759054 locked account29-Jun-15 759086 outlook issue29-Jun-15 759087 mcafee login issue29-Jun-15 759098 mobile email setup29-Jun-15 759133 outlook issue29-Jun-15 758986 mcafee login issue29-Jun-15 759226 jms and fusion29-Jun-15 759148 laptop issue29-Jun-15 759270 admin rights29-Jun-15 759281 locked account29-Jun-15 759294 directory access29-Jun-15 759326 mcafee login issue29-Jun-15 759328 password reset29-Jun-15 759374 password reset29-Jun-15 759419 autocad issue29-Jun-15 756715 mobile email setup29-Jun-15 759461 fusion - java issue30-Jun-15 759347 skype login issue30-Jun-15 759849 battery issue30-Jun-15 759855 IE issue30-Jun-15 758567 intune30-Jun-15 759888 timenet password reset30-Jun-15 759902 laptop issue30-Jun-15 759975 pvelite30-Jun-15 759994 locked account30-Jun-15 759917 mcafee login issue30-Jun-15 760036 login issue30-Jun-15 760054 password reset30-Jun-15 760138 outlook issue30-Jun-15 760189 mobile email setup30-Jun-15 760217 grs1-Jul-15 760578 fusion password reset1-Jul-15 760606 intune1-Jul-15 760604 password reset1-Jul-15 760638 fusion - java issue1-Jul-15 760644 name correction1-Jul-15 760653 trust relationship1-Jul-15 760727 pamms1-Jul-15 760589 directory access1-Jul-15 753452 cas1-Jul-15 760807 outlook issue1-Jul-15 741691 wifi issue1-Jul-15 760867 timenet password reset1-Jul-15 760898 password expired2-Jul-15 761205 mcafee login issue2-Jul-15 761251 laptop issue2-Jul-15 761298 mailbox access2-Jul-15 761319 fusion - java issue2-Jul-15 761342 excel issue2-Jul-15 761348 locked account2-Jul-15 761420 cimage issue

2-Jul-15 761442 amec academy2-Jul-15 761489 amecnet issue3-Jul-15 761795 locked account3-Jul-15 761800 directory access3-Jul-15 761801 m drive issue3-Jul-15 761846 altair pensions3-Jul-15 761884 ctrm issue3-Jul-15 761905 mobile email setup3-Jul-15 761920 mcafee login issue3-Jul-15 761933 timenet password reset3-Jul-15 761887 locked account3-Jul-15 762029 office upgrade3-Jul-153-Jul-153-Jul-153-Jul-153-Jul-153-Jul-153-Jul-153-Jul-153-Jul-153-Jul-153-Jul-153-Jul-153-Jul-15


EMEA Central 759166Resolved 759096Resolved

ACSResolved

ACSResolved

EMEA ScotlandResolvedResolvedResolvedResolved


EMEA SouthResolvedResolvedResolved 759834

EMEA Scotland 759895Resolved 759898Resolved 759989Resolved


EMEA NorthResolved

ADGResolvedResolvedResolvedResolvedResolved 760579Resolved 760633ResolvedResolved

ADGEMEA Central

ResolvedResolved

AS Bus AppsResolved

Security ServicesResolvedResolvedResolved 761148Resolved 760940ResolvedResolvedResolvedResolved

AS Proj Del Apps Support

AS Bus AppsResolvedResolved 761778Resolved 761423

EMEA Scotland 761835ACS 761865

AS Proj Del Apps Support 761868Resolved 761993ResolvedResolved

ADGResolved

Status Email Issue

761950 audio issue on laptop761955 timenet

Status

PendingResolved

Date Calls Issue22-Jun-15 755538 directory access22-Jun-15 755543 fusion java issue22-Jun-15 755548 laptop boot issue22-Jun-15 755563 locked account22-Jun-15 755576 blackscreen22-Jun-15 753997 directory access22-Jun-15 755660 network issue22-Jun-15 755677 locked account22-Jun-15 755699 locked account22-Jun-15 755716 shared drive issue22-Jun-15 755753 mobile emails setup22-Jun-15 755782 citrix install22-Jun-15 755057 mimecast22-Jun-15 755842 email setup22-Jun-15 755880 printer mapping22-Jun-15 755918 locked account22-Jun-15 755909 hysys installation22-Jun-15 755929 directory access22-Jun-15 755969 deltek22-Jun-15 755725 directory access22-Jun-15 755996 pdms access22-Jun-15 756002 marimba rebuild23-Jun-15 756355 primavera issue23-Jun-15 756360 skype 23-Jun-15 755490 laptop issue23-Jun-15 756510 visio23-Jun-15 756525 lync issue23-Jun-15 756554 excel issue23-Jun-15 756570 locked account23-Jun-15 756444 IE issue23-Jun-15 756717 vpn issue24-Jun-15 757082 nitro pdf24-Jun-15 757104 blackscreen24-Jun-15 757080 locked account24-Jun-15 757141 locked account24-Jun-15 757206 citrix install24-Jun-15 757228 password expired24-Jun-15 757237 password expired24-Jun-15 757251 password reset24-Jun-15 757313 skype issue24-Jun-15 757281 fusion 5 issue24-Jun-15 757364 locked account24-Jun-15 757374 CAS issue24-Jun-15 757406 blackscreen24-Jun-15 757440 autoforward request25-Jun-15 757788 windows updates25-Jun-15 757793 password reset25-Jun-15 757810 sds issue25-Jun-15 757832 laptop black screen25-Jun-15 757843 excel issue25-Jun-15 757910 spam emails25-Jun-15 757942 shared mailbox issue25-Jun-15 757960 sharepoint issue25-Jun-15 757977 excel issue25-Jun-15 758029 password reset25-Jun-15 758066 excel issue

25-Jun-1525-Jun-1525-Jun-1525-Jun-1525-Jun-1525-Jun-1525-Jun-1525-Jun-1525-Jun-1525-Jun-1525-Jun-1525-Jun-1525-Jun-1525-Jun-1525-Jun-1525-Jun-1525-Jun-15


EMEA UK CentralResolved

EMEA UK CentralEMEA UK CentralEMEA Scotland

ResolvedResolved


ACSResolvedResolvedResolvedResolvedResolvedResolvedResolved

Eng SystemsResolvedResolved 754918Resolved 755966Resolved 755836Resolved 756512Resolved 756556Resolved 756562ResolvedResolvedResolvedResolved 756545Resolved 756803Resolved 757136Resolved 757144ResolvedResolvedResolvedResolvedResolved

Proj Del Apps SupportResolved

CASEMEA UK Central

ResolvedResolved 757645Resolved 757834Resolved 757897

EMEA UK Central 757924Resolved 757923Resolved

ACSEng Apps Support


Status Email Issue

Status

Date Calls Issue15-Jun-15 751803 mcafee login issue15-Jun-15 751808 locked account15-Jun-15 751821 locked account15-Jun-15 751831 keyboard issue15-Jun-15 751855 email issue15-Jun-15 751880 contact tracking15-Jun-15 751958 file restore15-Jun-15 751966 timenet password reset15-Jun-15 751977 mobile email setup15-Jun-15 751993 pvelite request15-Jun-15 752039 excel issue15-Jun-15 752058 ie issue15-Jun-15 752092 outlook issue15-Jun-15 752148 mobile email setup15-Jun-15 750367 Directory access15-Jun-15 752263 locked account16-Jun-15 752640 global protect16-Jun-15 752654 no logon servers available16-Jun-15 752680 rnet outlook password16-Jun-15 752692 spam email16-Jun-15 752708 email setup16-Jun-15 752759 ctrm access16-Jun-15 752774 citrix issue16-Jun-15 752803 access amec16-Jun-15 752837 locked account16-Jun-15 752856 password reset16-Jun-15 752875 locked account16-Jun-15 752912 locked account16-Jun-15 752774 citrix issue17-Jun-15 751041 Directory access17-Jun-15 753342 cimage17-Jun-15 753364 mcafee login issue17-Jun-15 753379 nitro pdf issue17-Jun-15 753391 timenet password reset17-Jun-15 752832 mailbox access17-Jun-15 753471 mcafee login issue17-Jun-15 753500 password reset17-Jun-15 753515 locked account17-Jun-15 753584 shared drive mapping17-Jun-15 753600 fusion issue17-Jun-15 753610 outlook issue17-Jun-15 753637 voicemail reset17-Jun-15 753685 fusion issue18-Jun-15 754026 outlook issue18-Jun-15 754096 outlook issue18-Jun-15 754105 locked account18-Jun-15 754125 laptop login issue18-Jun-15 754175 locked account18-Jun-15 745438 pvelite request18-Jun-15 754207 access amec18-Jun-15 754074 hyperlinks18-Jun-15 754294 locked account19-Jun-15 750668 finglow19-Jun-15 754878 locked account19-Jun-15 754910 desktop login issue19-Jun-15 754935 blackscreen

19-Jun-15 754959 locked account19-Jun-15 755010 timenet password reset19-Jun-15 755041 shared drive mapping19-Jun-15 755085 blackscreen19-Jun-15 755093 timenet password reset19-Jun-15 755160 mobile email setup19-Jun-15 755187 email unblock request19-Jun-1519-Jun-1519-Jun-1519-Jun-1519-Jun-1519-Jun-1519-Jun-1519-Jun-1519-Jun-15


EMEA South 751837Global ACS 751952EMEA North

ResolvedResolvedPendingResolvedResolved

ACSResolvedResolvedResolvedResolvedResolved 752401Resolved 752224Resolved 752701Resolved 752769ResolvedResolvedResolved

ACSResolvedResolvedResolvedResolvedResolvedResolved 753306

AS Proj Del Apps Support 753406ResolvedResolvedResolved

ADGResolvedResolvedResolvedResolvedResolved

ACSResolvedResolvedResolved 753899Resolved 754015Resolved 754238ResolvedResolvedEng Sys

ACSResolvedResolvedEng Sys 754626Resolved 755019ResolvedResolved


EMEA SouthResolved

ACSACS

Status Email Issue

Status

Date Calls Issue9-Jun-15 748937 laptop logon issue9-Jun-15 748956 mdax9-Jun-15 748964 mdax9-Jun-15 748997 rnet password issue9-Jun-15 749038 print screen issue9-Jun-15 749046 locked account9-Jun-15 749113 software request9-Jun-15 749139 skype issue9-Jun-15 749197 file request9-Jun-15 749204 excel issue9-Jun-15 749242 ctrm9-Jun-15 749299 password expired

10-Jun-15 749638 cdms - java issue10-Jun-15 749770 mobile email setup10-Jun-15 749782 missing drives10-Jun-15 748975 lync issue10-Jun-15 749845 outlook issue10-Jun-15 749878 outlook issue10-Jun-15 749905 timenet password reset10-Jun-15 748376 fusion - java issue10-Jun-15 749991 offshore timenet11-Jun-15 750389 mcafee login issue11-Jun-15 748341 directory access11-Jun-15 750416 outlook issue11-Jun-15 750445 3d pdf11-Jun-15 750522 outlook issue11-Jun-15 750527 trust relationship error11-Jun-15 750536 password expired11-Jun-15 750585 admin rights11-Jun-15 750620 jms issue11-Jun-15 750630 pamms11-Jun-15 750665 sharepoint11-Jun-15 750521 timenet issue11-Jun-15 750715 informational11-Jun-15 750749 outlook issue12-Jun-15 751095 pamms citrix issue12-Jun-15 751120 VPN issue12-Jun-15 751121 locked account12-Jun-15 751135 VPN issue12-Jun-15 751165 outlook issue12-Jun-15 751206 mcafee login issue12-Jun-15 751225 desktop login issue12-Jun-15 751243 outlook issue12-Jun-15 751260 timenet password reset12-Jun-15 751271 locked account12-Jun-15 751330 missing word file12-Jun-15 751399 word issue12-Jun-1512-Jun-1512-Jun-1512-Jun-1512-Jun-1512-Jun-1512-Jun-1512-Jun-1512-Jun-15

12-Jun-1512-Jun-1512-Jun-15

Status Portals Tickets IssueEMEA Central 744901

MDAX 746637Resolved 748662

EMEA Central 749174Resolved 749198ResolvedResolved

ACSResolvedResolvedResolvedResolvedResolved 749715Resolved 749737Resolved

EMEA NorthResolvedResolvedResolvedResolvedResolvedResolved 750026Resolved 750554Resolved 750605

Asset management 750639ResolvedPendingResolvedResolved

Proj Del Apps SupportProj Del Apps Support

ResolvedProj Del Apps Support

ResolvedResolved

ACS 750821Resolved 751216ResolvedResolvedResolved

EMEA SouthResolvedResolvedResolvedResolvedResolvedResolved

Status Email Issue

Status

Date Calls Issue1-Jun-15 744425 timenet password reset1-Jun-15 744434 timenet password reset1-Jun-15 744447 locked account 1-Jun-15 744465 IE issue1-Jun-15 744485 IE issue1-Jun-15 744492 timenet password reset1-Jun-15 744509 timenet password reset1-Jun-15 744538 printer install1-Jun-15 744608 timenet password reset1-Jun-15 744630 fusion issue1-Jun-15 744636 timenet password reset1-Jun-15 744655 unable to open a word document1-Jun-15 744662 timenet password reset1-Jun-15 744669 m drive issue1-Jun-15 744691 no login servers1-Jun-15 744708 mcafee login issue1-Jun-15 744732 JMS1-Jun-15 744763 outlook issue1-Jun-15 744806 password expired1-Jun-15 744821 fusion issue1-Jun-15 744899 ad group creation1-Jun-15 744943 mcafee login issue2-Jun-15 745330 timenet password reset2-Jun-15 745340 locked account 2-Jun-15 745347 trust relationship error2-Jun-15 745371 agresso issue2-Jun-15 745934 locked account 2-Jun-15 745407 desktop - unable to login2-Jun-15 745458 network issue2-Jun-15 745417 surface pro2-Jun-15 745471 software request2-Jun-15 745503 zip issue2-Jun-15 745527 locked account 2-Jun-15 745535 locked account 2-Jun-15 745555 sprint2-Jun-15 745578 nitro2-Jun-15 745591 mcafee login issue2-Jun-15 745627 slow network2-Jun-15 745644 rscheduler2-Jun-15 745698 password expired2-Jun-15 745730 mobile email setup3-Jun-15 746111 java issue - timenet3-Jun-15 746126 mobile email setup3-Jun-15 746096 directory access3-Jun-15 746227 drive issue3-Jun-15 746251 outlook issue3-Jun-15 746284 locked account 3-Jun-15 746309 file restore3-Jun-15 746383 sharecat issue3-Jun-15 742593 outlook issue3-Jun-15 746452 mobile email setup4-Jun-15 746855 outlook issue4-Jun-15 746861 skype issue4-Jun-15 746894 file release4-Jun-15 746960 one drive4-Jun-15 746996 timenet password reset

4-Jun-15 747025 informational4-Jun-15 747081 outlook issue4-Jun-15 747110 excel issue4-Jun-15 747125 locked account 5-Jun-15 747462 account disabled5-Jun-15 747468 timenet password reset5-Jun-15 747479 file release5-Jun-15 747527 shared drive issue5-Jun-15 747540 vpn5-Jun-15 747550 ctrm5-Jun-15 747582 rnet issue6-Jun-14 748038 timenet password reset6-Jun-14 740839 smart phone issue6-Jun-14 748041 locked account 6-Jun-14 748042 access amec6-Jun-14 748044 mcafee login issue6-Jun-14 748045 blackberry issue6-Jun-14 748046 word issue6-Jun-146-Jun-146-Jun-146-Jun-146-Jun-146-Jun-146-Jun-146-Jun-146-Jun-146-Jun-146-Jun-146-Jun-146-Jun-146-Jun-146-Jun-14

Status Portals Tickets IssueResolved 744572Resolved 744594Resolved 744618Resolved 744563Resolved 744507Resolved 744520pending 744641

ResolvedResolved

AS Proj del apps supportResolvedResolvedResolved

EMEA ScotlandEMEA Scotland


AS Proj del apps supportGlobal ADG

EMEA ScotlandResolved 745416Resolved 744971Resolved 745476

EMEA North 745470Resolved


EMEA SouthResolvedResolvedResolvedResolvedResolvedResolved

AM WUS TexasResolvedResolvedResolvedResolvedResolved 745778ResolvedResolvedResolvedResolvedResolvedResolvedSharecat

ACSResolvedResolved 746320

ACS 746637EMEA Scotland 746908

Resolved 747004Resolved


ACSResolvedResolved 747368Resolved 747041

EMEA Scotland 747460EMEA North 747201


EMEA CentralResolved 747860Resolved 748031Resolved 748034Resolved 748040Resolved

ACSResolved

Status Email Issue

Status

Date Calls Issue25-May-15 740948 timenet password reset25-May-15 740960 pamms account issue25-May-15 740969 IE connect to box25-May-15 740979 monitor issue25-May-15 740994 timenet password reset25-May-15 741006 fusion issue25-May-15 741041 timenet password reset25-May-15 741059 fusion issue25-May-15 740169 timenet password reset25-May-15 740173 fusion issue25-May-15 741097 citrix issue25-May-15 741113 timenet password reset25-May-15 741112 email address change25-May-15 741132 fusion issue25-May-15 741155 fusion issue25-May-15 741187 file restore25-May-15 740207 timenet password reset26-May-15 741180 outlook issue26-May-15 741498 shared drive issue26-May-15 741507 password expired26-May-15 741515 printer mapping26-May-15 741522 password expired26-May-15 741532 webmail issue26-May-15 741529 password reset26-May-15 741516 mcafee login issue26-May-15 741566 timenet password reset26-May-15 741630 file restore26-May-15 741671 password reset26-May-15 740706 ie issue26-May-15 741753 java issue26-May-15 741766 sharepoint login issue26-May-15 741801 fusion issue26-May-15 741818 pamms issue26-May-15 741859 nitro pdf request26-May-15 741878 remote access27-May-15 742326 password reset27-May-15 742331 password reset27-May-15 742341 rnet laptop issue27-May-15 742355 locked account27-May-15 741112 email address issue27-May-15 742453 ilink27-May-15 742459 email release27-May-15 742497 nitro pdf request27-May-15 742557 pipenet27-May-15 742673 pamms issue27-May-15 742692 timenet password reset28-May-15 743087 locked account28-May-15 743105 unable to login to the computer28-May-15 743113 voicemail pin reset28-May-15 741843 citrix issue28-May-15 743144 global protect28-May-15 743162 password expired28-May-15 743197 vpn issue28-May-15 743208 open project28-May-15 743254 skype issue28-May-15 743267 timenet password reset

28-May-15 743276 locked account28-May-15 743291 ilink28-May-15 743343 moveit28-May-15 743356 locked account28-May-15 743378 outlook issue28-May-15 743393 file restore28-May-1528-May-1528-May-15


AS Proj Del Apps 740685Resolved 740990

EMEA ScotlandResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved 741206Resolved 741586Resolved 739066Resolved 741675Resolved 741737ResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved

Global ADG 742499ResolvedResolvedResolvedResolvedResolved

ACSResolvedResolvedResolvedResolvedResolved 742787

EMEA Central 743154ResolvedPendingResolvedResolvedResolved



Status Email Issue

Status

Date Calls Issue18-May-15 737596 request to delete a calendar meeting18-May-15 737607 outlook issue18-May-15 737618 network issue18-May-15 737637 locked account18-May-15 737664 network issue18-May-15 735804 machine rebuild18-May-15 737760 agresso access request18-May-15 737789 cdms issue18-May-15 737808 computer disabled18-May-15 737824 file restore18-May-15 737928 outlook issue18-May-15 737942 locked account18-May-15 737970 locked account18-May-15 737978 locked account18-May-15 737999 workpack tracker19-May-15 738247 autocad request19-May-15 738264 trust relationship error19-May-15 738295 network issue19-May-15 738307 fusion access19-May-15 738373 skype issue19-May-15 738383 outlook issue19-May-15 738435 pamms issue19-May-15 738464 hysis issue19-May-15 738471 file restore19-May-15 738533 smart phone setup20-May-15 738964 outlook issue20-May-15 738978 vpn20-May-15 738986 pamms - drive mapping20-May-15 738998 locked account20-May-15 739016 unable to excel files20-May-15 739089 computer login issue20-May-15 739115 sds issue20-May-15 739143 outlook issue20-May-15 739164 locked account20-May-15 739207 offshore timenet20-May-15 739245 IE issue20-May-15 739290 sccm error21-May-15 739625 mcafee login issue21-May-15 739646 pamms21-May-15 739655 timenet password reset21-May-15 739677 timenet password reset21-May-15 739713 timenet password reset21-May-15 739655 laptop issue21-May-15 739755 email issue21-May-15 739768 fusion java issue21-May-15 739814 email issue21-May-15 739873 locked account21-May-15 739902 pamms printing issue21-May-15 739937 drive install21-May-15 739959 timenet password reset22-May-14 740283 timenet password reset22-May-14 740291 citrix issue22-May-14 740304 timenet password reset22-May-14 740306 pamms account creation22-May-14 740314 timenet password reset22-May-14 740332 outlook issue

22-May-14 740382 mobile phone issue22-May-14 740396 moveit22-May-14 740432 mousepad request22-May-14 740460 locked account22-May-14 740479 hysys issue22-May-14 740538 trust relationship error22-May-14 740570 folder permission issue22-May-14 740597 c drive almost ful23-May-15 740839 file restore23-May-15 740843 locked account23-May-15 740844 locked account23-May-1523-May-1523-May-1523-May-1523-May-1523-May-1523-May-1523-May-1523-May-1523-May-1523-May-1523-May-1523-May-1523-May-1523-May-15

Status Portals Tickets IssueADG 737671

Resolved 737695pending 737788

ResolvedEMEA SouthEMEA SouthEMEA North


ATS Dev UKResolved 738062Resolved 738224Resolved 738256Resolved 738257ResolvedResolvedpending

Eng SystemsResolvedpending

Resolved 738694Resolved 739024Resolved 739070ResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved 739256Resolved 739624Resolved 739685Resolved 739779ResolvedResolved

Global ADGACSACS

ResolvedResolved

EMEA ScotlandResolvedResolved 739807Resolved 739995Resolved 740371Resolved 738533Resolved 740553Resolved

ResolvedACS


Eng SystemsResolved

ADGResolved

EMEA Scotland 740837ACS 704836

Resolved 740841740842740835

Status Email Issue

Status

Date Calls Issue11-May-15 734134 locked account11-May-15 734140 rnet - password issue11-May-15 734147 laptop - no boot device found11-May-15 734161 smart phone setup11-May-15 734165 trust relationship error11-May-15 734190 shared drive access11-May-15 734199 software request11-May-15 64322 acrobat request11-May-15 734281 rnet - password issue11-May-15 734293 sharepoint issue11-May-15 734320 locked account11-May-15 734355 rscheduler11-May-15 734410 mailbox access11-May-15 734434 fusion - java issue11-May-15 734194 coins11-May-15 734516 locked account12-May-15 734352 java update issue12-May-15 734940 ip address conflict12-May-15 734952 onespace12-May-15 734961 Password Expired12-May-15 734972 timenet issue12-May-15 734980 project wise12-May-15 735047 lync issue12-May-15 735053 hrms access request12-May-15 735075 global protect installation12-May-15 735111 keyboard issue12-May-15 735151 outlook issue12-May-15 735216 outlook issue12-May-15 735163 office365 update12-May-15 735346 fusion issue12-May-15 735369 metastorm issue12-May-15 735389 mathcad request13-May-15 735732 outlook issue13-May-15 731648 fusion password reset13-May-15 735748 outlook issue13-May-15 735618 mcafee encryption login issue13-May-15 735795 Password Expired13-May-15 735847 adobe issue13-May-15 735859 office reinstall13-May-15 735564 primavera13-May-15 735892 skype update13-May-15 733641 mcafee encryption login issue13-May-15 735970 shared mailbox issue13-May-15 736000 contact tracking13-May-15 736070 fusion - java issue14-May-15 736458 no logon servers14-May-15 736464 locked account14-May-15 736490 outlook issue14-May-15 736508 vpn issue14-May-15 736620 phone issue14-May-15 736632 trust relationship error14-May-15 736655 autocad request14-May-15 736755 password reset14-May-15 736774 locked account14-May-15 736782 locked account14-May-15 736520 password reset

14-May-1514-May-1514-May-1514-May-1514-May-1514-May-1514-May-1514-May-1515-May-15 737106 locked account15-May-15 737119 convero pw reset15-May-15 737139 shotcut issue15-May-15 737074 directory access15-May-15 737180 excel issue15-May-15 737188 locked account15-May-15 737209 autodesk 15-May-15 737224 outlook issue15-May-15 737236 email issue15-May-15 737090 vpn issue15-May-15 737289 mdax issue15-May-15 737322 locked account


EMEA Central 734324EMEA Central 734331


EMEA CentralResolvedResolvedResolvedResolvedResolvedResolvedResolved

EMEA Scotland 734845Resolved 735020Resolved 753013Resolved 735174

proj del apps 735175Resolved 735191Resolved 735211

AS Bus Apps 735233Resolved 735259

EMEA Scotland 735267Global ADG 735272


AS Bus Apps 735215Resolved 735285Resolved 735450Resolved 735741Resolved 735869Resolved 735872Resolved 735936ResolvedResolved


EMEA NorthResolved

EMEA North 736026Resolved 736192Resolved 736551Resolved 736527

EMEA Central 736544Resolved 736522Resolved 734692

EMEA Scotland 736511EMEA Central 733703


736535736530736256736539736488736526736452736479

Resolved 737094Resolved 737097Resolved 737123Resolved 737121ResolvedResolvedResolvedResolved

ACSEMEA Scotland

MDAXResolved

Status Email Issue

Status

Date Calls Issue4-May-15 730512 desktop - no boot4-May-15 730567 fusion issue4-May-15 730609 m drive missing4-May-15 730703 software request5-May-15 731129 Password Reset5-May-15 731142 Password Reset5-May-15 731156 locked account5-May-15 731172 mcafee login issue5-May-15 731178 citrix issue5-May-15 731185 Password Reset5-May-15 731241 citrix issue5-May-15 731297 account always gets locked5-May-15 731365 shared drive issue5-May-15 731414 citrix issue5-May-15 731467 rcode5-May-15 731483 password expired5-May-15 731521 aveva5-May-15 731544 locked account6-May-15 731907 file release6-May-15 731919 sharepoint issue6-May-15 731939 remote desktop issue6-May-15 731954 hardware request6-May-15 731972 outlook issue - skype6-May-15 732047 desk issue6-May-15 731913 fusion issue6-May-15 732056 locked account6-May-15 732082 dcs issue6-May-15 732088 fusion issue6-May-15 732118 desktop issue6-May-15 732131 o365 license issue6-May-15 732142 locked account6-May-15 732154 locked account6-May-15 732174 diskspace issue6-May-15 732229 outlook login issue6-May-15 732246 fusion issue6-May-15 732281 blackberry setup7-May-15 732825 account disabled7-May-15 732817 password expired7-May-15 732905 password reset7-May-15 732293 citrix issue7-May-15 732945 Password reset7-May-15 733003 voicemail pin reset7-May-15 733016 outlook setup7-May-15 733045 fusion issue7-May-15 732949 fusion issue7-May-15 733102 skype issue7-May-15 733126 printer mapping8-May-15 733562 infromational8-May-15 733565 outlook issue8-May-15 733568 outlook issue8-May-15 733573 timenet issue8-May-15 733568 lync issue8-May-15 733587 citrix issue8-May-15 733599 laptop8-May-15 733609 mcafee login issue8-May-15 733594 convero

8-May-15 733675 mcafee login issue8-May-15 733694 informational8-May-15 733722 locked account8-May-15 733742 HRMS access request8-May-15 733784 locked account8-May-15 68890 mailbox access

Status Portals Tickets IssueEMEA Scotland 730307

proj del appsResolvedResolved

EMEA UK North 731348ResolvedResolvedResolvedResolvedResolvedResolved

Global ACSResolvedResolvedResolvedResolvedResolvedResolved

EMEA Scotland 731934Resolved 731967Resolved 732045

EMEA CentralGlobal ACSEMEA South

ResolvedResolvedResolvedpending

ResolvedGlobal ACSResolvedResolvedResolvedResolvedResolvedResolvedResolved 732426ResolvedResolvedResolvedResolvedResolved

EMEA Centralproj del appsAS ATS Ops

ResolvedResolvedResolved 733185Resolved 733695ResolvedResolvedResolvedResolvedResolvedResolvedResolved


As Buss AppsResolved

Global ADG

Status Email Issue

Status

Date Calls Issue27-Apr-15 726975 timenet - java issue27-Apr-15 727079 timenet password reset28-Apr-15 727723 JMS28-Apr-15 727731 printer install28-Apr-15 727759 outlook issue28-Apr-15 727779 Password Reset28-Apr-15 727787 Password Reset28-Apr-15 727860 fusion password reset28-Apr-15 727871 lync login issue28-Apr-15 727885 ie issue28-Apr-15 727915 lync login issue28-Apr-15 727950 printer issue28-Apr-15 727772 calendar issue28-Apr-15 728021 informational28-Apr-15 728063 autocad issue29-Apr-15 728392 rnet issue29-Apr-15 727890 directory access29-Apr-15 727797 mcafee login issue29-Apr-15 728423 outlook issue29-Apr-15 728477 hysys issue29-Apr-15 728488 timenet issue29-Apr-15 68132 account transfer form29-Apr-15 728559 password expired29-Apr-15 728611 admin rights request29-Apr-15 728670 mobile phone30-Apr-15 68039 directory access30-Apr-15 729045 ctrm issue30-Apr-15 729062 grs follow up30-Apr-15 729122 ie issue30-Apr-15 729162 outlook issue30-Apr-15 729183 ie issue30-Apr-15 729199 network issue30-Apr-15 729211 network issue30-Apr-15 729231 outlook issue30-Apr-15 729289 outlook issue30-Apr-15 729328 locked account30-Apr-15 728692 pdms30-Apr-15 729376 file release30-Apr-15 729263 email30-Apr-15 729422 printer mapping1-May-15 729790 r2s1-May-15 729796 fusion issue1-May-15 729797 locked account1-May-15 729809 laptop netwokr issue1-May-15 729848 laptop issue1-May-15 729807 desk move1-May-15 729984 laptop issues1-May-15 730030 access to dl1-May-15 730044 locked account1-May-15 729928 autocad issue1-May-15 730044 locked account1-May-15 730085 file restore

1-May-15 730112 locked account1-May-15 729965 mdax1-May-15 730142 locked account1-May-15 730159 mobile phone1-May-151-May-151-May-151-May-15


EMEA ScotlandResolvedResolvedResolvedResolved

Global ACSResolved

Global ACSEMEA NorthGlobal ACSResolved

Eng SystemsPending 728018Resolved 728390Resolved 728451ResolvedResolvedResolvedResolvedResolvedResolvedPendingResolved 728692Resolved 729005Resolved 729047Resolved 729301Pending 729138Resolved

AM EUS SEPendingPendingResolvedResolvedResolvedResolved

Global ACSResolvedResolved 728524

Proj Del Apps 729465Resolved 728781Resolved 729829

EMEA Central 729880AP Aus AllGlobal ACS

ADGResolvedResolvedResolvedResolved


Status Email Issue

729274 fw lync issue729272 fw lync issue729271 fw lync issue729276 AU network issue

Status

Date Calls Issue20-Apr-15 723291 mcafee login issue20-Apr-15 723300 locked account20-Apr-15 723313 informational20-Apr-15 723335 password change20-Apr-15 723353 laptop - ni video20-Apr-15 723413 access amec20-Apr-15 723430 timenet20-Apr-15 723472 dell recovery20-Apr-15 723499 locked account20-Apr-15 723508 software request20-Apr-15 723558 projectwise20-Apr-15 723600 cimage issue20-Apr-15 723613 locked account20-Apr-15 723656 software request20-Apr-15 723702 mailbox issue21-Apr-15 724084 GRS follow up21-Apr-15 724089 monitor issue21-Apr-15 724142 outlook issue21-Apr-15 724217 outlook issue21-Apr-15 724232 mcafee login issue21-Apr-15 724144 account disabled21-Apr-15 724262 GRS issue21-Apr-15 724274 outlook issue21-Apr-15 722744 Mysps21-Apr-15 724340 ftp issue21-Apr-15 724182 mobile email setup21-Apr-15 724404 jms access request21-Apr-15 724436 citrix issue21-Apr-15 724462 voicemail pin reset22-Apr-15 724871 cimage issue22-Apr-15 724880 projectwise22-Apr-15 724892 password change22-Apr-15 724906 deskphone issue22-Apr-15 724908 desktop - no network connection22-Apr-15 724920 jms print issue22-Apr-15 724936 shared drive issue22-Apr-15 724987 Password expired22-Apr-15 720763 mdax22-Apr-15 725024 locked account22-Apr-15 725083 password reset22-Apr-15 725119 email issue22-Apr-15 725150 informational22-Apr-15 725236 lync issue23-Apr-15 725659 mcafee login issue23-Apr-15 725684 login issue23-Apr-15 725700 pdr issue23-Apr-15 725709 wifi issue23-Apr-15 725821 Password Reset23-Apr-15 725844 locked account23-Apr-15 725874 fusion issue23-Apr-15 725949 laptop - nbroken screen23-Apr-15 725975 calendar issue23-Apr-15 725995 fusion issue23-Apr-15 726016 locked account24-Apr-15 726405 mcafee login issue24-Apr-15 726415 jms access request

24-Apr-15 726437 adobe reader24-Apr-15 726530 file restore 24-Apr-15 726613 locked account24-Apr-1524-Apr-1524-Apr-1524-Apr-1524-Apr-1524-Apr-1524-Apr-1524-Apr-1524-Apr-1524-Apr-1524-Apr-1524-Apr-1524-Apr-1524-Apr-1524-Apr-1524-Apr-1524-Apr-1524-Apr-1524-Apr-1524-Apr-1524-Apr-1524-Apr-15

Status Portals Tickets IssueResolved 722962Resolved 723410Resolved 723637ResolvedResolvedResolvedResolved

EMEA CentralResolvedResolvedResolved

proj del apps supportResolvedResolved

ACSResolved 723887

EMEA South 51254Resolved 56751Resolved 59977Resolved 61170Resolved 61828

As Bus Apps 61944Resolved 62768

ACSResolvedResolvedResolvedResolvedResolvedResolved 724407Resolved 724526Resolved 724563

EMEA Scotland 724968Resolved 725148Resolved

EMEA CentralResolvedResolvedResolvedResolved

Global ADGResolvedResolvedResolved 725302Resolved 725926Resolved


ResolvedResolved

EMEA CentralResolvedResolvedResolvedResolved 726240Resolved 725963


726466725997725940725637726501

Status Email Issue

Status

Date Calls Issue13-Apr-15 719649 offshore timenet13-Apr-15 719657 mcafee login issue13-Apr-15 719663 outlook issue13-Apr-15 718473 lync login issue13-Apr-15 719709 talisman portal issue13-Apr-15 719760 disabled account13-Apr-15 719771 GRS13-Apr-15 719787 IE issue13-Apr-15 719798 timenet password reset13-Apr-15 719807 locked account13-Apr-15 66887 mailbox creation13-Apr-15 719954 admin rights request13-Apr-15 720009 laptop - no boot14-Apr-15 720403 staad license issue14-Apr-15 720441 ie issue14-Apr-15 720454 marimba rebuild14-Apr-15 720515 metastorm issue14-Apr-15 720434 IE issue14-Apr-15 720544 locked account14-Apr-15 719772 lync login issue14-Apr-15 720661 monitor issue14-Apr-15 720685 network issue14-Apr-15 720738 JMS issue15-Apr-15 721235 citrix issue15-Apr-15 721267 mdax issue15-Apr-15 721310 mobile phone issue15-Apr-15 721362 rnet password issue15-Apr-15 721368 email issue15-Apr-15 721375 sprint access15-Apr-15 721379 pdr15-Apr-15 721387 fusion issue15-Apr-15 721412 mobile phone setup15-Apr-15 721432 locked account15-Apr-15 721457 offshore timenet15-Apr-15 721481 mailbox access15-Apr-15 721502 mobile phone issue15-Apr-15 721556 mysps15-Apr-15 721569 outlook issue15-Apr-15 721585 lfs request16-Apr-15 721976 VPN issue16-Apr-15 721991 VPN issue16-Apr-15 721995 VPN issue16-Apr-15 722003 VPN issue16-Apr-15 721355 mdax issue16-Apr-15 722024 VPN issue16-Apr-15 722050 rdp issue16-Apr-15 722124 onespace16-Apr-15 722148 it forms issue16-Apr-15 722260 sharecat16-Apr-15 722299 laptop issue16-Apr-15 722322 acrobat upgrade16-Apr-15 722334 locked account17-Apr-15 722648 JMS issue17-Apr-15 721341 sds issue17-Apr-15 722656 account disabled17-Apr-15 722630 office 365 issue

17-Apr-15 722676 password reset17-Apr-15 722689 file restore17-Apr-15 722727 keyboard issue17-Apr-15 722739 email issue17-Apr-15 722746 one drive17-Apr-15 722758 lync17-Apr-15 722780 lync recording issue17-Apr-15 722783 locked account17-Apr-15 722785 locked account17-Apr-15 722789 interim review17-Apr-15 723717 mimecast17-Apr-15 722805 marimba issue17-Apr-15 722841 citrix issue17-Apr-15 722871 IE issue

Status Portals Tickets IssueResolved 719774Resolved



EMEA SouthResolved 720453Resolved 720085Resolved 720510

AS Buss Apps 720524EMEA Central 720588


EMEA Central 720578EMEA Scotland 720617

ACS 720713Resolved 721111

MDAX 720823Resolved 715505Resolved 719750Resolved 721238

sprint 720867Resolved 721322

Proj del apps 721290Resolved 721373Resolved 721374Resolved 721342Resolved 721529ResolvedResolvedResolved

ACSACS 721521

pending 721782pending 722130pending 722137

mdax support 722129pending 722136

EMEA Central 722168one space 722241

Global ADG 722240Resolved

EMEA CentralEMEA Scotland

ResolvedResolved 722356

ACS 722650Resolved 722711Resolved 722807

ResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved

AS Buss AppsResolved

ACSResolvedResolved

Status Email Issue

Status

Date Calls Issue6-Apr-15 716358 printer issue6-Apr-15 716364 cad launcher request6-Apr-15 716367 mcafee login issue6-Apr-15 716404 mailbox access6-Apr-15 716460 mobile email issue6-Apr-15 716401 account disabled7-Apr-15 714274 shared drive mapping7-Apr-15 716902 office 365 install7-Apr-15 716912 mcafee login issue7-Apr-15 716926 mcafee login issue7-Apr-15 716947 ms office issue7-Apr-15 716960 login issue7-Apr-15 716974 jms citrix7-Apr-15 717027 lync login issue7-Apr-15 717045 fusion java issue7-Apr-15 717058 locked account7-Apr-15 717069 deskphone issue7-Apr-15 717103 locked account7-Apr-15 717142 3rd party app issue7-Apr-15 717151 fusion password reset7-Apr-15 715048 opg issue7-Apr-15 717193 timenet password reset7-Apr-15 717205 software request7-Apr-15 717223 timenet password reset7-Apr-15 717243 rnet login issue7-Apr-15 717284 password reset8-Apr-15 717652 directory access8-Apr-15 717669 outlook login issue8-Apr-15 717676 locked account8-Apr-15 715495 lync login issue8-Apr-15 717709 locked account8-Apr-15 717720 mcafee login issue8-Apr-15 717733 email issue8-Apr-15 717777 shared drive mapping8-Apr-15 717780 visio request8-Apr-15 717804 outlook issue8-Apr-15 717818 locked account8-Apr-15 717955 international dialling8-Apr-15 717961 outlook issue9-Apr-15 718359 locked account9-Apr-15 718369 locked account9-Apr-15 718377 outlook issue9-Apr-15 718394 sccm9-Apr-15 717722 locked account9-Apr-15 717961 outlook issue9-Apr-15 718477 locked account9-Apr-15 718486 file restore9-Apr-15 718527 fusion java issue9-Apr-15 718529 locked account9-Apr-15 718554 citrix issue9-Apr-15 718653 locked account

10-Apr-15 719029 file restore

10-Apr-15 719033 locked account10-Apr-15 719038 monitor issue10-Apr-15 719054 admin rights10-Apr-15 719060 laptop issue10-Apr-15 719065 mobiel phone issue10-Apr-15 719080 password reset10-Apr-15 719110 iunable to login to access amec10-Apr-15 719162 locked account10-Apr-15 719185 remote desktop issue10-Apr-15 719236 password reset11-Apr-15 719411 password reset11-Apr-15 719535 shared drive mapping11-Apr-15 719536 password reset11-Apr-15 719537 shared drive issue11-Apr-15 719538 locked account11-Apr-15 719540 remote access11-Apr-15 719541 locked account

Status Portals Tickets IssueResolved 716036ResolvedResolvedResolvedResolvedResolvedResolved 716706Resolved 716904Resolved 716901ResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved

EMEA CentralResolvedResolved 717683Resolved 717892ResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved

EMEA SouthACS


ACSACS


EMEA CentralACS

ResolvedResolved 718750

Resolved 718635EMEA Scotland 719070

Resolved 719111Resolved 719134Resolved 719136ResolvedResolved

EMEA CentralACS

EMEA SouthGlobal ADG 719532

Resolved 719531ResolvedResolvedResolvedResolvedResolved

Status Email Issue

Status

Date Calls Issue30-Mar-15 712664 navisworks request30-Mar-15 712804 lync login issue30-Mar-15 710297 account expired30-Mar-15 713074 outlook login issue30-Mar-15 713183 fusion password reset30-Mar-15 713197 kenexa issue30-Mar-15 713258 printer mapping30-Mar-15 713278 ie proxy issue30-Mar-15 713299 ie proxy issue30-Mar-15 713324 lync login issue30-Mar-15 708809 email bounce back issue30-Mar-15 713364 mimecast30-Mar-15 713387 meeting roomn issue30-Mar-15 713415 wifi issue30-Mar-15 713301 mobile email31-Mar-15 713942 shared drive issue31-Mar-15 713954 timenet password reset31-Mar-15 713973 citrix issue31-Mar-15 713991 network conenction issue31-Mar-15 714045 fusion 31-Mar-15 714063 calendar issue31-Mar-15 714069 amecnet down31-Mar-15 713259 outlook login issue31-Mar-15 714146 grs follow up31-Mar-15 714142 dropbox31-Mar-15 714152 webpage blocked31-Mar-15 714173 fusion access31-Mar-15 714189 sharecat31-Mar-15 714227 rnet issue31-Mar-15 714258 network password1-Apr-15 714679 locked account1-Apr-15 714690 outlook login issue1-Apr-15 714701 marimba rebuild1-Apr-15 714721 admin rights request1-Apr-15 714749 global protect1-Apr-15 714764 amecnet down1-Apr-15 714834 shared drive mapping1-Apr-15 713979 password reset1-Apr-15 714887 locked account1-Apr-15 714910 sds issue1-Apr-15 714929 citrix issue1-Apr-15 714983 lotus notes1-Apr-15 715037 mdax1-Apr-15 715036 sharepoint1-Apr-15 715086 vpn 2-Apr-15 715429 network issue2-Apr-15 714274 directory access2-Apr-15 715449 fusion password reset2-Apr-15 715467 amecnet issue2-Apr-15 715473 vpn issue2-Apr-15 715515 ee dongle2-Apr-15 715436 account expired

2-Apr-15 715536 locked account2-Apr-15 705732 rnet - network issue2-Apr-15 715566 locked account2-Apr-15 715526 outlook login issue2-Apr-15 715634 lync login issue2-Apr-15 715659 mcafee issue2-Apr-15 715683 desktop issue2-Apr-15 715711 email issue3-Apr-15 716080 software request3-Apr-15 716114 network down3-Apr-15 716154 offshore timenet


Global ADG 713230Resolved 713265Resolved 713356

AS Bus Apps 713370Resolved

EMEA SouthResolvedResolved

ACSACS


ResolvedResolved 713640Resolved 714008Resolved 714036Resolved 714060Resolved 712932Resolved 714171

AS Bus AppsResolvedResolvedResolvedResolvedResolvedResolved

EMEA CentralResolvedResolved 714229Resolved 714800

ACS 714853Resolved 715003ResolvedResolvedResolvedResolvedResolvedResolvedResolved

emea southmdaxacs

ResolvedEMEA Scotland 715430

Resolved 715635Resolved 715668ResolvedResolvedResolvedResolved


EMEA SouthResolved



Status Email Issue

Status

Date Calls Issue23-Mar-15 706778 shared drive issue23-Mar-15 706780 password reset23-Mar-15 706827 timenet password reset23-Mar-15 706841 fw owa issue23-Mar-15 65487 account creation23-Mar-15 706983 add machine to domain23-Mar-15 707186 printer mapping23-Mar-1523-Mar-1523-Mar-1523-Mar-1523-Mar-1523-Mar-1523-Mar-1523-Mar-1523-Mar-1523-Mar-1523-Mar-1523-Mar-1523-Mar-1523-Mar-1523-Mar-1523-Mar-1523-Mar-1526-Mar-15 709192 calendar issue26-Mar-15 709213 fusion password reset26-Mar-15 709273 mdax26-Mar-15 709248 outlook issue26-Mar-15 709319 pamms26-Mar-15 709344 laptop bag request26-Mar-15 709381 new user26-Mar-15 709534 smart view error26-Mar-15 709539 remote assistance error26-Mar-15 709557 login script issue27-Mar-15 709978 autocad license issue27-Mar-15 709984 autocad license issue27-Mar-15 709989 autocad license issue27-Mar-15 709996 autocad license issue27-Mar-15 710004 primavera login issue27-Mar-15 710009 timenet password reset27-Mar-15 710039 outlook issue27-Mar-15 710043 mobile email27-Mar-15 710106 excel issue27-Mar-15 707947 directory access27-Mar-15 710107 flaresim27-Mar-15 710162 outlook login issue27-Mar-15 707740 cas issue27-Mar-15 710251 mcafee encryption27-Mar-15 710254 password reset27-Mar-15 710262 mcafee encryption28-Mar-15 711072 locked account28-Mar-15 711203 office 365 issue28-Mar-15 711242 vpn28-Mar-15 711283 vpn28-Mar-1528-Mar-15

28-Mar-1528-Mar-1528-Mar-1528-Mar-1528-Mar-1528-Mar-1528-Mar-1528-Mar-1528-Mar-1528-Mar-1528-Mar-1528-Mar-1528-Mar-1528-Mar-15


EMEA North 706366Resolved 706442Resolved 706461Resolved 706514AM Texas 706773Resolved 706785

706787706790706801706804706806706961706966706939706914706808706816706818706822706824706411707041706845


mdax 709303Resolved 708816ResolvedResolvedResolved

ACSACS

EMEA SouthResolved 710090

EMEA Scotland 710105Resolved

EMEA ScotlandResolvedResolvedResolvedResolvedPendingResolvedResolvedResolvedResolvedResolvedResolved

ACSResolved 710973Resolved 710936Resolved

am oakville

Status Email Issue

Status

Date Calls Issue16-Mar-15 702438 fatal error mcafee16-Mar-15 702468 outlook login issue16-Mar-15 702488 M drive issue16-Mar-15 702511 outlook login issue16-Mar-15 702602 printer issue16-Mar-15 702024 mobile email setup16-Mar-15 702551 email issue16-Mar-15 702664 Password expired16-Mar-15 702689 fusion java issue16-Mar-15 702709 desktop request16-Mar-15 702726 shared drive mapping16-Mar-15 702764 email issue16-Mar-15 702791 network issue16-Mar-15 699314 missing network drive16-Mar-15 702847 network issue16-Mar-15 702861 Password expired16-Mar-15 702880 pdf issue16-Mar-15 702893 outlook login issue16-Mar-15 702909 rule issue outlook16-Mar-15 702946 malbox mapping16-Mar-15 702964 rnet ie issue16-Mar-15 702991 network issue16-Mar-15 703029 mcafee encryption login issue17-Mar-15 702926 citrix access17-Mar-15 703560 shared drive mapping17-Mar-15 703566 password reset17-Mar-15 703578 sharepoint issue17-Mar-15 703669 outlook login issue17-Mar-15 703686 network issue17-Mar-15 703717 directory access request17-Mar-15 703738 network issue17-Mar-15 703755 shared drive issue17-Mar-15 703772 timenet password reset17-Mar-15 703770 shared drive issue17-Mar-15 703795 citrix issue17-Mar-15 703807 locked account17-Mar-15 703610 network issue17-Mar-15 703874 shared drive issue17-Mar-15 703891 citrix17-Mar-15 703931 license issue17-Mar-15 704021 fusion java issue18-Mar-15 704485 mcafee encryption login issue18-Mar-15 704491 locked account18-Mar-15 704509 BSOD18-Mar-15 704518 software request18-Mar-15 704526 citrix issue18-Mar-15 703650 slow response18-Mar-15 704626 mcafee encryption login issue18-Mar-15 701615 directory access request18-Mar-15 704096 admin rights18-Mar-15 704651 directory access request18-Mar-15 704669 citrix issue18-Mar-15 704703 nitro pdf18-Mar-15 704708 deskphone issue18-Mar-15 704728 print issue18-Mar-15 704777 fusion issue

18-Mar-15 704789 locked account18-Mar-15 704759 directory access request18-Mar-15 704826 word keeps on crashing18-Mar-15 704888 printer issue18-Mar-15 704909 fusion access19-Mar-15 705371 shared drive issue19-Mar-15 705391 JMS software request19-Mar-15 705454 pdms19-Mar-15 705466 status check19-Mar-15 705481 amecnet19-Mar-15 705482 deskphone issue19-Mar-15 705494 sharepoint issue19-Mar-15 705505 dcs issue19-Mar-15 705526 informational19-Mar-15 705571 primavera19-Mar-15 705604 scan to email19-Mar-15 705644 Password expired19-Mar-15 705666 laptop request19-Mar-15 705692 directory access request20-Mar-15 706101 Password Reset20-Mar-15 706112 primavera install20-Mar-15 706117 mcafee encryption login issue20-Mar-15 706165 phast request20-Mar-15 706188 office issue20-Mar-15 706196 file save20-Mar-15 706202 deskphone issue20-Mar-15 706283 rnet - password reset20-Mar-1520-Mar-1520-Mar-15

Status Portals Tickets IssueEMEA Central 702441

Resolved 702588Global ADG 702591


ACSResolvedResolved


ACSTexas

ResolvedAM CentralResolvedResolvedResolvedResolvedResolved

EMEA CentralPendingResolved

ACS 702896EMEA Central 702935EMEA Central 703646


EMEA South 703654Resolved 703652

EMEA CentralResolvedResolvedPending

ACSResolvedResolvedResolvedResolved

ACSResolvedResolved 703740Resolved 704489Resolved 704553Resolved 704555

ACSEMEA Scotland

ResolvedResolved

EMEA SouthResolved

EMEA NorthResolved

EMEA SouthResolvedResolved

ResolvedResolved

ACSResolvedResolved

EMEA Scotland 704844Resolved 704854

EMEA Central 704871Resolved 705508Resolved


EMEA ScotlandResolvedResolvedResolvedResolved 705736Resolved 705844Resolved 706115Resolved 706123Resolved 706135Resolved 706130Resolved 706157Resolved 706150

706159704164706276

Status Email Issue

Status

Date Calls Issue9-Mar-15 698143 outlook login issue9-Mar-15 698171 lync login issue9-Mar-15 698176 shared drive issue9-Mar-15 698185 docking station issue9-Mar-15 698196 rnet password issue9-Mar-15 698199 rnet password issue9-Mar-15 698214 VPN issue9-Mar-15 698267 rnet password issue9-Mar-15 698134 account always locked9-Mar-15 698288 locked account9-Mar-15 698244 email issue9-Mar-15 698317 SAP issue9-Mar-15 698333 rnet password issue9-Mar-15 698339 rnet password issue9-Mar-15 698360 Password expired9-Mar-15 698375 dll error9-Mar-15 698393 email issue9-Mar-15 698407 mcafee encryption login issue9-Mar-15 698345 Password expired9-Mar-15 698435 sharecat request9-Mar-15 698464 mobile email setup9-Mar-15 698527 VPN issue9-Mar-15 698543 locked account9-Mar-15 698556 Password expired9-Mar-15 698561 locked account9-Mar-15 697841 icloud email notice

10-Mar-15 699094 Password Reset10-Mar-15 699106 outlook login issue10-Mar-15 699113 directory access10-Mar-15 699133 directory access10-Mar-15 698407 mcafee encryption login issue10-Mar-15 699208 password expired10-Mar-15 699229 timenet issue10-Mar-15 699245 mdax request10-Mar-15 699286 locked account10-Mar-15 699286 locked account10-Mar-15 699309 password reset10-Mar-15 699387 shared drive mapping10-Mar-15 699402 rscheduler10-Mar-15 699160 fusion password reset10-Mar-15 698493 directory access11-Mar-15 699999 shared drive issue11-Mar-15 700008 outlook login issue11-Mar-15 700027 network issue11-Mar-15 700048 Password expired11-Mar-15 700073 locked account11-Mar-15 700142 informational11-Mar-15 700149 IE issue11-Mar-15 700155 ticket follow up11-Mar-15 700179 vpn issue11-Mar-15 698264 mcafee encryption login issue11-Mar-15 699278 direcotry access11-Mar-15 700227 IE issue11-Mar-15 700240 outlook login issue11-Mar-15 700287 Password expired11-Mar-15 700305 Password expired

11-Mar-15 700368 offshore timenet request11-Mar-15 700396 mobile email setup11-Mar-15 699249 citrix issue13-Mar-15 701689 outlook login issue13-Mar-15 701707 mcafee encryption login issue13-Mar-15 698345 password reset13-Mar-15 701706 mcafee encryption login issue13-Mar-15 701825 VPN issue13-Mar-15 701837 locked account13-Mar-15 701846 locked account13-Mar-15 701879 citrix issue13-Mar-15 702019 locked account


EMEA Central 698261EMEA Scotland 698358EMEA CentralEMEA Central

PendingEMEA Central

ACSResolved

ACSWIP


ResolvedACSACS

ResolvedGlobal ADG

sharecatResolvedResolvedResolvedResolvedResolvedResolvedResolved 699068Resolved 699196Resolved 699317Resolved 699316ResolvedResolvedResolved

mdaxResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved 700012Resolved 700180

EMEA South 700168Resolved 700376ResolvedResolvedResolved

Global ADGResolvedResolvedResolvedResolvedResolvedResolvedResolved

ResolvedResolved

ACSResolved 701746Resolved 701744

Global ADG 701828EMEA Central 701799


Status Email Issue698514698510698505698502698497698493698489698486

Status

Date Calls Issue23-Feb-15 688054 Password Reset23-Feb-15 688062 network issue23-Feb-15 688078 outlook issue23-Feb-15 688148 outlook issue23-Feb-15 688172 locked account23-Feb-15 688196 trust relationship error23-Feb-15 688200 outlook login issue23-Feb-15 688226 fusion issue23-Feb-15 688260 smart phone setup23-Feb-15 688280 trust relationship error23-Feb-15 688298 locked account23-Feb-15 688319 folder security23-Feb-15 688345 pacfile issue23-Feb-15 688392 directory access23-Feb-15 688412 acrobat issue23-Feb-15 688422 locked account23-Feb-15 688452 nitro pdf request23-Feb-15 688456 locked account24-Feb-15 688995 outlook email issue24-Feb-15 689002 mcafee login issue24-Feb-15 688072 mcafee login issue24-Feb-15 685131 fusion issue24-Feb-15 689109 office shortcut creation24-Feb-15 689139 Password Reset24-Feb-15 689142 domain not available24-Feb-15 689156 timenet password reset24-Feb-15 689166 ctrm issue24-Feb-15 689183 rscheduler issue24-Feb-15 689201 printer issue24-Feb-15 689212 outlook login issue24-Feb-15 689219 locked account24-Feb-15 689236 battery issue24-Feb-15 689255 rscheduler issue24-Feb-15 689277 fusion issue24-Feb-15 689293 fusion issue24-Feb-15 689059 mimecast24-Feb-15 689355 ctrm issue25-Feb-15 689800 locked account25-Feb-15 689804 locked account25-Feb-15 689818 ftp25-Feb-15 689821 acrobat issue25-Feb-15 689916 outlook issue25-Feb-15 689941 sharecat issue25-Feb-15 690003 mcafee encryption login issue25-Feb-15 690019 autodesk25-Feb-15 690164 folder creation26-Feb-15 690602 Password expired26-Feb-15 690612 ftp issue26-Feb-15 690626 jms print issue26-Feb-15 690652 m drive issue26-Feb-15 690701 PDR issue26-Feb-15 690734 pool laptop login26-Feb-15 690688 network cable26-Feb-15 690770 locked account26-Feb-15 689857 mailbox issue26-Feb-15 690788 software request

26-Feb-15 690821 lync login issue26-Feb-15 690842 locked account26-Feb-15 690877 java issue27-Feb-15 691404 EPM issue27-Feb-15 691415 outlook issue27-Feb-15 691426 file restore27-Feb-15 691448 IE issue27-Feb-15 691461 locked account27-Feb-15 690020 bb activation27-Feb-15 691508 lync login issue27-Feb-15 691562 fusion issue27-Feb-15 691581 locked account27-Feb-15 691599 outlook setup27-Feb-1527-Feb-1527-Feb-1527-Feb-1527-Feb-15

Status Portals Tickets IssueResolved 688034Resolved 688155Resolved 688243ResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved

EMEA RISResolved


Global ACS 688709Resolved 688975Resolved 689215Resolved 689231Resolved 689237Resolved

EMEA NorthResolved

proj del apps supportResolved



proj del apps supportResolvedResolved

proj del apps supportResolved 689427Resolved 690022Resolved 690099

EMEA ScotlandResolvedsharecatResolvedResolved

Global ADGResolved 690212

Global ACS 690619Resolved 690633

Global ADG 690634PDR 690639


Global ADGResolved


EMEA North 690251Resolved 690919Resolved 691325Resolved 689857Resolved 691348Resolved 690947Resolved 690593Resolved 691351Resolved 691338Resolved 691355

691388691395691403691428

Status Email Issue

Status

Date Calls Issue16-Feb-15 684321 trust relationship error16-Feb-15 684327 outlook login issue16-Feb-15 684336 outlook login issue16-Feb-15 684345 outlook issue16-Feb-15 684340 directory access16-Feb-15 684367 login details request16-Feb-15 684420 locked account16-Feb-15 684440 locked account16-Feb-15 684452 Password expired16-Feb-15 684468 pipenet license16-Feb-15 684525 outlook login issue16-Feb-15 679702 laptop issue16-Feb-15 684545 locked account16-Feb-15 684617 fusion issue16-Feb-15 684632 battery issue16-Feb-15 684643 pipenet issue16-Feb-15 684691 data issue17-Feb-15 685033 Password Reset17-Feb-15 685047 outlook login issue17-Feb-15 685065 Admin rights request17-Feb-15 685079 shared drive issue17-Feb-15 685172 7zip request17-Feb-15 685175 outlook login issue17-Feb-15 685205 Admin rights request17-Feb-15 685224 jms request17-Feb-15 685230 outlook login issue17-Feb-15 685245 print issue17-Feb-15 685253 deskphone issue17-Feb-15 685270 outlook performance17-Feb-15 685293 pamms issue17-Feb-15 685311 locked account17-Feb-15 685343 outlook login issue17-Feb-15 684234 mcafee login issue18-Feb-15 686617 locked account18-Feb-15 686629 locked account18-Feb-15 686642 desktop - no boot18-Feb-15 686723 locked account18-Feb-15 686738 pvelite error18-Feb-15 686754 locked account18-Feb-15 686772 lync login issue18-Feb-15 686779 locked account18-Feb-15 686813 outlook login issue18-Feb-15 686829 laptop login issue18-Feb-15 686853 outlook issue18-Feb-15 685911 disabled account18-Feb-15 686881 fusion issue18-Feb-15 686898 word document issue18-Feb-15 686944 keyboard issue19-Feb-15 687355 fatal error macafee19-Feb-15 687364 keyboard issue19-Feb-15 687375 rnet - network issue19-Feb-15 687390 vpn issue

19-Feb-15 687446 fusion issue19-Feb-15 687468 adobe reader issue19-Feb-15 687498 outlook issue19-Feb-15 687502 lync login issue19-Feb-15 687523 pamms issue19-Feb-15 687533 lync login issue19-Feb-15 687555 password reset19-Feb-15 687566 shared drive mapping19-Feb-15 687619 GRS19-Feb-15 687639 locked account

Status Portals Tickets IssueResolved 684147Resolved 684522Resolved 684324Resolved 684328Helpdesk 684347Resolved 684357Resolved 684368Resolved 684529Resolved 684497Resolved 684485Resolved 684553

AM SoutheastResolvedResolved


EMEA ScotlandResolved 684754Resolved 663536Resolved 671320Resolved 673832Resolved 682724Resolved 683633Resolved 680525Resolved 685260Resolved 685112Resolved 685118

EMEA Central 685128Resolved 685319ResolvedResolvedResolved

Global ACSResolved 686230Resolved 686215

EMEA Scotland 686165Resolved 686044Resolved 686337ResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved

EMEA South 687008Resolved 687030



EMEA NorthResolved

AS Bus AppsResolved

Status Email Issue

685126 Directory Access685123 Directory Access685121 Directory Access685189 Directory Access685227 Directory Access685269 Directory Access685262 Directory Access685261 Directory Access685282 Directory Access685281 Directory Access685336 Directory Access685362 Directory Access685364 Directory Access685374 Directory Access684591 Directory Access

Status

Date Calls Issue9-Feb-15 680130 DCS issue9-Feb-15 680132 wallpaper issue9-Feb-15 680136 file restore9-Feb-15 680161 GRS follow up9-Feb-15 680175 mathcad license9-Feb-15 680195 etap request9-Feb-15 680199 locked account9-Feb-15 680211 ms office installation9-Feb-15 680272 voicemail reset9-Feb-15 680308 pamms printing issue9-Feb-159-Feb-159-Feb-159-Feb-159-Feb-159-Feb-159-Feb-159-Feb-159-Feb-159-Feb-159-Feb-159-Feb-159-Feb-159-Feb-159-Feb-159-Feb-159-Feb-159-Feb-159-Feb-159-Feb-159-Feb-15

10-Feb-15 680246 mcafee login issue10-Feb-15 681040 outlook issue10-Feb-15 681060 navisworks request10-Feb-15 681081 outlook issue10-Feb-15 681164 global protect install10-Feb-15 681182 pamms10-Feb-15 681210 fusion java issue10-Feb-15 681272 deskphone issue10-Feb-15 681043 r2s10-Feb-15 681373 navisworks request10-Feb-15 681404 excel issue10-Feb-15 681433 offshore timenet11-Feb-15 681901 locked account11-Feb-15 681919 outlook issue11-Feb-15 673861 request to create a new sub domain11-Feb-15 682040 mouse issue11-Feb-1511-Feb-1511-Feb-1511-Feb-1511-Feb-15

11-Feb-1511-Feb-1511-Feb-1511-Feb-1511-Feb-1511-Feb-1511-Feb-1511-Feb-1511-Feb-1511-Feb-1511-Feb-1511-Feb-1511-Feb-1511-Feb-1511-Feb-1511-Feb-1511-Feb-1511-Feb-1511-Feb-1511-Feb-1511-Feb-1511-Feb-1511-Feb-1511-Feb-1511-Feb-1511-Feb-1512-Feb-15 682692 file restore12-Feb-15 682706 password reset12-Feb-15 682727 mcafee login issue12-Feb-15 682797 desktop - no boot12-Feb-15 682824 project wise request12-Feb-15 682847 lync login issue12-Feb-15 682883 ms word issue12-Feb-15 682896 GRS issue12-Feb-15 682943 adg ticket follow up12-Feb-15 683009 locked account12-Feb-15 682774 blackberry activation12-Feb-15 683095 navisworks request

Status Portals Tickets IssueProj Del Apps Support 680312

EMEA Scotland 680296EMEA Scotland 680310EMEA Scotland 680217

Resolved 680228Resolved 680332Resolved 680242Resolved 680234


680351680343680337680006630356680396680404680406680388680373680357680428680420680474680455680484680487680442680508680492680546

Resolved 681036Resolved 681117ResolvedResolved

Global ACSResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved 677398Resolved 682022

IDCA 682028EMEA South 681983

682020687905681974682050682059

681998682013681993682000682076682012682099682014682083681356682154682163682164682143682168682176682186682210682199682205676446679065681030681259681397682220


EMEA SouthAsset management

ResolvedResolved

AS Buss AppsGlobal ADG

ResolvedGlobal ACSResolved

Status Email Issue

Status

Date Calls Issue2-Feb-15 676072 fatal error - mcafee2-Feb-15 676080 outlook issue2-Feb-15 676090 outlook issue2-Feb-15 674896 lync issue2-Feb-15 675361 mcafee encryption login issue2-Feb-15 676151 resnet2-Feb-15 676210 password reset2-Feb-15 676232 acrobat issue2-Feb-15 676242 timenet2-Feb-15 676307 locked account2-Feb-15 676348 mdax issue2-Feb-15 676374 citrix issue2-Feb-15 676420 mcafee encryption login issue2-Feb-15 676449 laptop login issue2-Feb-15 676466 webmail3-Feb-15 676931 missing files3-Feb-15 676956 citrix issue3-Feb-15 676967 malware detected3-Feb-15 676981 citrix issue3-Feb-15 676989 locked account3-Feb-15 677053 pamms printing issue3-Feb-15 677072 directory access3-Feb-15 677084 contact tracking issue3-Feb-15 677099 GRS issue3-Feb-15 677133 blackberry setup3-Feb-15 677153 office 3653-Feb-15 677182 CAS issue3-Feb-15 677194 pamms access request3-Feb-15 677229 outlook issue3-Feb-15 677243 shared drive mapping3-Feb-15 677100 phast installation4-Feb-15 677722 locked account4-Feb-15 677738 bp cross link4-Feb-15 677753 outlook issue4-Feb-15 677834 password expired4-Feb-15 677822 sharecat issue4-Feb-15 677836 acrobat issue4-Feb-15 677857 induction reminder4-Feb-15 677863 locked account4-Feb-15 677900 hysis issue4-Feb-15 677924 M drive issue4-Feb-15 676241 rnet request4-Feb-15 677988 locked account5-Feb-15 678581 laptop login issue5-Feb-15 678579 Cross link5-Feb-15 678609 outlook issue5-Feb-15 678630 software delivery issue5-Feb-15 678717 outlook issue5-Feb-15 678732 fusion issue5-Feb-15 678751 ie issue5-Feb-15 678697 trust relationship5-Feb-15 678844 ms word issue5-Feb-15 678967 outlook issue6-Feb-15 679434 timenet issue6-Feb-15 679462 file restore6-Feb-15 679476 desktop login issue

6-Feb-15 679547 vpn issue6-Feb-15 679567 file restore6-Feb-156-Feb-156-Feb-156-Feb-156-Feb-156-Feb-156-Feb-156-Feb-15

Status Portals Tickets IssueEMEA Central 675379 laptop issuesEMEA Central 675411 lync issue

Resolved 676204 fusionGlobal ACS 676124 fusion password resetResolved 676067 desktop wallpaper


Global ACSResolvedResolvedResolvedResolvedResolvedResolvedResolved

EMEA Scotland 676949 fusion access requestResolvedResolvedResolvedResolvedResolvedResolvedResolved

AS Bus AppsGlobal ACSResolved

CASResolvedResolvedResolvedResolvedResolved 671628Resolved 673232Resolved 676150Resolved 676184sharecat 677907Resolved 677918Resolved 677906Resolved 677875Resolved 677932

Global ADG 677936Global ADG 677947

Resolved 677949EMEA Central 678577

Resolved 678637Resolved 678639Resolved 678655Resolved 678861Resolved 678555ResolvedResolvedResolvedResolvedResolved 678957Resolved 679012Resolved 679541


679501679572679521679537679556679623679503679609

Status Email Issue

Status

Date Calls Issue26-Jan-15 671952 outlook - connect to box26-Jan-15 671960 rnet password issue26-Jan-15 672036 timenet - java issue26-Jan-15 672090 mcafee encryption issue26-Jan-15 672096 OOO request26-Jan-15 672123 mcafee encryption issue26-Jan-15 672127 timenet access request26-Jan-15 672136 software request26-Jan-15 672158 audio issue26-Jan-15 672173 locked account26-Jan-15 672193 ftp issue26-Jan-15 672224 fusion issue26-Jan-15 672273 footprints26-Jan-15 672299 JMS26-Jan-15 672350 ctrm request27-Jan-15 672888 shared drive mapping27-Jan-15 672911 outlook login issue27-Jan-15 672944 outlook login issue27-Jan-15 672120 primavera27-Jan-15 673007 outlook login issue27-Jan-15 673034 FTP issue27-Jan-15 671508 laptop issue27-Jan-15 673054 autocad issue27-Jan-15 672275 resource scheduler27-Jan-15 673088 follow me print27-Jan-15 673050 fusion issue27-Jan-15 673152 offshore timenet27-Jan-15 672925 aveva request27-Jan-15 673182 outlook login issue28-Jan-15 673682 convero28-Jan-15 670248 phast request28-Jan-15 674076 out of office28-Jan-1528-Jan-1528-Jan-1528-Jan-1528-Jan-1528-Jan-1528-Jan-1528-Jan-1528-Jan-1528-Jan-1528-Jan-1528-Jan-1528-Jan-1528-Jan-1528-Jan-1528-Jan-1528-Jan-1528-Jan-1528-Jan-1528-Jan-15

28-Jan-1528-Jan-1528-Jan-1528-Jan-1528-Jan-1528-Jan-1528-Jan-1529-Jan-15 674587 outlook issue29-Jan-15 674851 account disabled29-Jan-15 674704 mcafee encryption issue29-Jan-1529-Jan-1529-Jan-1529-Jan-1529-Jan-1529-Jan-15

29-Jan-1529-Jan-1529-Jan-15

29-Jan-1529-Jan-1529-Jan-1529-Jan-15

29-Jan-1529-Jan-1529-Jan-1529-Jan-1529-Jan-1529-Jan-1529-Jan-15

Status Portals Tickets IssueResolved 671999 license issue looken

EMEA Central 672004 JMS access requiredResolved 672006 fusion access

EMEA Central 672019 laptop issuesGlobal ADG 672027 laptop issues


Services AdminResolvedResolvedResolved 669423 citrixResolved 672327 email address issueResolved 672396 autoreply setupResolved 672499 phone issueResolved 672602 timenetResolved 672237 spell check

EMEA North 672918 account issueResolved 672925 aveva requestResolved 672935 HYSYSResolvedResolvedResolvedResolvedResolvedResolved 673025 IE issueResolved 673052 Client VPN issueResolved 673165 mdax survey

673440 DL issue673842 scan to email issue673837 scan to email issue673794 scan to email issue673874 scan to email issue673771 scan to email issue673767 scan to email issue673442 scan to email issue673126 scan to email issue673762 email address issue673789 JMS access required673800 directory access673852 graphic issues673491 postmaster673504 lync issue671452 primavera issue on citrix673185 printer issue670678 dcs issue673192 citrix issue673855 fusion access

673942 scan to email issue673955 scan to email issue673929 scan to email issue673839 fusion password reset673894 sharepoint issue673895 mdax issue673947 computer performance issue

Global ACS 674599 docfusion issueResolved 673245 scan to email issue

EMEA Central 674607 scan to email issue673232 scanning using Follow me Printer673835 Unable to sign into Lync673872 Unable to view documents in fusion673876 Scan to email is not working673928 RAR Extension File Software673969 Hyperion

673982 Same Email address used by two different people (again)

674033 FW: Suspected Malware Alert674082 Software

674097 PAMMS Access to Stuart Sinclair - New Talisman MAR PM

674103 Assistance in identifying MAC address via Win 7674109 Dial in number for IR department674150 Lync not working

674158

674165 excel file recovery674691 Directory Access - ELT674694 addition to AD group674711 docfusion issue674712 docfusion issue674713 docfusion issue

Return of the Intermittent access to Sal-fs6 causing non-completion of overnight modelling processes

Status Email Issue

Global ACSResolved

Global ADGEMEA South

ResolvedGlobal ACSGlobal ADG

PendingResolved

Status

Date Calls Issue19-Jan-15 668579 Desktop login issue19-Jan-15 668600 add machine to domain19-Jan-15 668603 lync issue19-Jan-15 668615 locked account19-Jan-15 668627 mcafee encryption login issue19-Jan-15 668708 password reset19-Jan-15 668725 domain controller is down19-Jan-15 668749 printer issue19-Jan-15 668759 network connection issue19-Jan-15 668774 blackberry setup19-Jan-15 668782 internet access19-Jan-15 668831 office 36519-Jan-15 60953 mailbox access19-Jan-15 668849 grs follow up19-Jan-15 668859 password expired19-Jan-15 668866 Password Reset19-Jan-15 668878 resnet pw reset19-Jan-15 668911 cimage request20-Jan-15 669335 aveva20-Jan-15 669345 laptop issue20-Jan-15 668684 autocad issue20-Jan-15 669450 vpn20-Jan-15 657022 calendar issue20-Jan-15 667248 printer issue20-Jan-15 669493 IE issue20-Jan-15 667722 primavera request20-Jan-15 669549 pdf editor request20-Jan-15 669623 outlook issue21-Jan-15 670019 locked account21-Jan-15 670054 fusion pw reset21-Jan-15 670063 outlook issue21-Jan-15 670112 mcafee fatal error21-Jan-15 670113 pamms printing issue21-Jan-15 670147 phone setup21-Jan-15 670157 password reset21-Jan-15 670173 outlook issue21-Jan-15 670208 locked account21-Jan-15 670232 timenet password reset21-Jan-15 670259 bb setup21-Jan-15 670298 printer issue22-Jan-15 670671 monitor no power22-Jan-15 670121 Pamms22-Jan-15 670186 tracecalc pro22-Jan-15 670694 M drive issue22-Jan-15 670771 excel issue22-Jan-15 670785 no network connection22-Jan-15 670807 pamms print issue22-Jan-15 670783 login issue22-Jan-15 670832 timenet java issue22-Jan-15 670861 pamms password reset22-Jan-15 670909 JMS22-Jan-15 670924 outlook issue

23-Jan-15 671334 IE proxy issue23-Jan-15 671369 IE proxy issue23-Jan-15 671373 IE proxy issue23-Jan-15 671381 outlook issue23-Jan-15 671387 IE issue23-Jan-15 671413 IE proxy issue23-Jan-15 670670 directory access23-Jan-15 671472 network connection issue23-Jan-15 671494 autocad issue23-Jan-15 671511 outlook issue23-Jan-15 671576 software update23-Jan-15 671582 mdax23-Jan-15 671060 fusion24-Jan-15 671877 webmail issue24-Jan-15 671879 global protect 24-Jan-15 671881 mcafee fatal error24-Jan-15 671882 VPn issue24-Jan-15 671883 locked account

Status Portals Tickets IssueResolved 668592 network connection issue

EMEA Scotland 668663 citrix issueResolved 668678 vpn issueResolvedResolvedResolved

EMEA ScotlandEMEA CentralEMEA SouthGlobal ACS

PendingResolved

Global ADGEMEA South

EMEA CentralResolvedResolvedResolvedResolved 639229 ctrmResolved 669390 fusion access

Global ACS 668236 directory accessResolved 669392 fusion access

Global ACSEMEA CentralGlobal ACSGlobal ACS

EMEA CentralResolvedResolved 6665752 directory accessResolved 669668 cad launcherResolved 669975 outlook issue

EMEA Central 670159 app requestGlobal ACSGlobal ACSGlobal ADG


ACSEMEA South

EMEA ScotlandGlobal ACSGlobal ACSGlobal ADG


ResolvedResolvedResolvedResolvedPendingResolved

EMEA NorthEMEA ScotlandEMEA ScotlandEMEA Scotland

EMEA NorthEMEA North


Mdax supportResolvedResolved 671880 account disabled

EMEA North 671873 pc setup issueEMEA Central 671874 pc setup issue

Resolved 671872 account issueResolved

Status Email IssueEMEA UK Central

Status

Date Calls Issue12-Jan-15 664816 account disabled12-Jan-15 664837 ms license expired12-Jan-15 664854 JMS issue12-Jan-15 664866 file restore12-Jan-15 664875 contact tracking12-Jan-15 664930 blackberry activation12-Jan-15 664939 trust relationship error12-Jan-15 664960 missing folder 12-Jan-15 664988 access amec issue12-Jan-15 665042 vpn issue12-Jan-15 665063 locked account12-Jan-15 665076 powerpoint issue12-Jan-15 665092 intune issue12-Jan-15 664855 password reset12-Jan-15 665113 outlook login issue12-Jan-15 665133 blackberry desktop software12-Jan-15 665144 timenet password reset12-Jan-15 665155 locked account12-Jan-15 665211 blackberry activation13-Jan-15 665710 locked account13-Jan-15 665719 office install13-Jan-15 665728 login credential request13-Jan-15 662978 drive access13-Jan-15 665745 projectwise

13-Jan-15 665754 outlook login issue13-Jan-15 665771 webmail issue

13-Jan-15 665818 accounts drive is inaccessible

13-Jan-15 665837 mobile email setup

13-Jan-15 665855 fusion java issue

13-Jan-15 665893 offshore timenet13-Jan-15 665912 vault issue14-Jan-15 666506 mcafee encryption login issue14-Jan-15 666513 password reset14-Jan-15 666525 outlook login issue14-Jan-15 666544 locked account14-Jan-15 666552 unable to login to mysps14-Jan-15 666751 unable to attach documents in cimage14-Jan-1514-Jan-1514-Jan-1514-Jan-1514-Jan-1514-Jan-1514-Jan-1514-Jan-1514-Jan-1514-Jan-1515-Jan-14 666489 mcafee encryption login issue15-Jan-14 667222 tracecalc15-Jan-14 667228 printer mapping15-Jan-14 667240 fusion java issue

15-Jan-14 667267 mobile email setup15-Jan-1415-Jan-1415-Jan-1415-Jan-1415-Jan-1415-Jan-1415-Jan-1415-Jan-1415-Jan-1415-Jan-1415-Jan-1415-Jan-1415-Jan-1416-Jan-15 667911 locked account16-Jan-15 667923 account disabled16-Jan-15 667925 shared drive issue16-Jan-15 667948 ctrm issue16-Jan-15 667980 lync issue16-Jan-1516-Jan-1516-Jan-1516-Jan-1516-Jan-1516-Jan-1516-Jan-1516-Jan-1516-Jan-1516-Jan-1516-Jan-1516-Jan-15

Status Portals Tickets IssueResolved


Global ACSResolvedResolved

Global ACSResolvedResolvedResolvedResolvedResolvedResolvedResolved 664195 outlook issueResolved 664826 outlook issue

Global ADG 665338 JMS login requestEMEA Scotland 665735 remote folder request

Resolved 665762 Autoreply setup

Resolved 665782 replicon issueResolved

Resolved

Resolved

Resolved

ResolvedResolvedResolved 665756 project database accessResolved 666047 mailbox accessResolved 666515 fusion accessResolved 666657 java issueResolved 666518 website blocked

Proj Del Apps Support 666593 autocad issue666524 outlook issue665917 outlook issue666123 vga request666150 office 365 installation666463 vault issue666735 lync issue665666 email address issue666529 account creation request666534 public folder666569 BACS

Global ACS 666836 scan to email issueResolved 666843 outlook calendar issueResolved 667248 printer issueResolved 667262 shared mailbox issue

Resolved 667265 outlook calendar issue666856 adobe reader issue666884 network setup request666890 fusion access666856 adobe reader issue666897 printer mapping667284 interactive service detection667285 nitro pdf667371 VM issue667374 armwin calculator667376 fusion deletion of access667380 mdax issue667382 boardroom request667313 access to another users account

Resolved 667344 training module not openingResolved 667568 amecnet updateResolved 667514 voicemail

Proj Del Apps Support 667962 pammsResolved 667956 pamms

667964 pamms667950 laptop issue667979 acrobat request667974 external usb drive667999 autodesk DWG viewer668004 box account667602 email issue667616 cisco vpn issue668078 enable it account668051 lync meeting668008 BB activation668153 DL creation request

Status Email Issue

Status

Date Calls Issue5-Jan-15 660566 outlook issue5-Jan-15 660573 mcafee encryption login issue5-Jan-15 660583 outlook issue5-Jan-15 660597 proxy issue5-Jan-15 660603 password reset5-Jan-15 660623 proxy issue5-Jan-15 660651 mcafee encryption login issue5-Jan-15 660657 proxy issue5-Jan-15 660686 password reset5-Jan-15 660704 mcafee encryption login issue5-Jan-15 660705 password reset5-Jan-15 660738 mcafee encryption login issue5-Jan-15 660603 password reset5-Jan-15 660834 staad license issue5-Jan-15 660841 amecfw issue5-Jan-15 660698 amecfw issue5-Jan-15 660849 amecfw issue5-Jan-15 660853 amecfw issue5-Jan-15 660857 timenet password reset5-Jan-15 660862 locked account5-Jan-15 660864 amecfw issue5-Jan-15 660875 password reset5-Jan-15 660892 password reset5-Jan-15 660705 password reset5-Jan-15 660921 timenet issue5-Jan-15 660927 locked account5-Jan-15 660938 webmail issue5-Jan-15 660962 outlook issue5-Jan-15 660983 password reset5-Jan-15 660998 password reset5-Jan-15 661006 password reset5-Jan-15 661033 outlook issue5-Jan-15 661051 acrobat issue5-Jan-15 661076 printer issue5-Jan-15 661084 password reset5-Jan-15 661123 login issue5-Jan-15 657465 deltek issue5-Jan-15 661169 laptop login issue6-Jan-15 661755 public folder issue6-Jan-15 661791 locked account6-Jan-15 661805 locked account6-Jan-15 661817 mcafee encryption login issue6-Jan-15 660910 directory access6-Jan-156-Jan-156-Jan-156-Jan-156-Jan-156-Jan-156-Jan-156-Jan-156-Jan-15

6-Jan-156-Jan-156-Jan-156-Jan-156-Jan-156-Jan-156-Jan-156-Jan-156-Jan-157-Jan-157-Jan-157-Jan-157-Jan-157-Jan-157-Jan-157-Jan-157-Jan-157-Jan-157-Jan-157-Jan-157-Jan-157-Jan-157-Jan-157-Jan-157-Jan-157-Jan-157-Jan-157-Jan-157-Jan-157-Jan-157-Jan-157-Jan-157-Jan-157-Jan-157-Jan-157-Jan-157-Jan-157-Jan-157-Jan-157-Jan-157-Jan-157-Jan-157-Jan-157-Jan-157-Jan-157-Jan-157-Jan-158-Jan-15 663357 jms print issue8-Jan-15 663482 shared drive mapping8-Jan-158-Jan-158-Jan-158-Jan-15

8-Jan-158-Jan-158-Jan-158-Jan-158-Jan-158-Jan-158-Jan-158-Jan-158-Jan-158-Jan-158-Jan-158-Jan-158-Jan-158-Jan-158-Jan-158-Jan-158-Jan-158-Jan-158-Jan-158-Jan-158-Jan-158-Jan-158-Jan-158-Jan-159-Jan-15 664121 rnet - unable to login to mdax9-Jan-15 664134 mcafee fatal error9-Jan-15 664312 shared drive issue9-Jan-159-Jan-159-Jan-159-Jan-159-Jan-159-Jan-159-Jan-159-Jan-159-Jan-159-Jan-159-Jan-159-Jan-159-Jan-159-Jan-159-Jan-159-Jan-159-Jan-159-Jan-159-Jan-159-Jan-159-Jan-15

Status Portals Tickets IssueResolvedResolvedResolved

EMEA NorthEMEA SouthEMEA North

ResolvedEMEA North

ResolvedResolved

EMEA SouthResolvedResolvedResolvedPendingPendingPendingPendingResolvedResolvedResolvedResolvedResolvedResolvedPendingResolvedResolvedResolvedResolvedResolved

EMEA ScotlandPendingResolvedPendingResolved

AM OakvilleAM TexasResolvedPending 661190 public folder issueResolved 661035 fusion access requestResolved 661758 open port requestResolved 661392 mailbox requestResolved 661482 laptop return

661405 blackberry activation661816 laptop rebuild660959 offshore timenet661835 VM pin reset661901 laptop - no power660949 laptop issues661025 calendar issue661121 mobile connection request661260 unable to open a website

661301 ilink issue661374 printer issue661404 transfer form661757 login issues661787 recycle bin issue661788 fusion password reset661913 missing shared drives661814 JMS request661824 citrix issue660492 Shared drive issue662310 missing file661959 file restore662565 ms license expired661758 open port request658823 Timenet658846 VPN request660844 BP Forties - StarNet Site661236 Cannot approve timesheets or expense reports661884 Outlook Calendar661934 New machine (re-con) new problems661952 Loss of ramtransport calander and folder661959 file restoration662003 RE: Global IT Satisfaction Survey662061 excel issue662070 SPS Metastorm access662071 FW: Meeting Rooms 2nd Floor Farringdon662074 Geroge Pollard still having issues adding users to JMS662084 stopped receiving emails662164 Resouce scheduler662192 Historic Emails662197 CSI SAP2000 installation662236 reference ticket662264 Administrator rights required for software installation662266 Desk phone662295 RE: Global IT Satisfaction Survey662303 FW: New Action - WalkdownActionLog662309 lost an excel file following upgrade to Cloud662412 Missing M: drive662565 MS Exchange licenses expired for the mailboxes662790 mdax timesheet issue662787 fusion access request662708 mobile phone issue662660 email address issue662800 Deskphone issue662860 WinDes request662736 login issue for billy smith662869 J drive access

Resolved 663050 deskphone requestResolved 662722 R2S request

662837 ramtransport mailbox issue663097 software install662813 network issue663461 papercut account

663453 Unread emails663452 outlook issue663481 printer issue663479 voicemail issue663485 personal mobile663489 sharepoint login issue663498 drive mapping663046 missing files663524 mailbox request663521 convero password reset663519 manager toolkit663505 convero password reset663570 mdax timesheet issue656980 IE issue663584 mobile calendar issue663588 printer move request663592 laptop request663602 rnet network issue661649 mimecast663612 DL properties663649 postmaster663634 LFM server issue663662 rscheduler663284 name change

Resolved 664089 java upgrade requestEMEA Central 664133 ms excel error

Pending 664151 network issue664130 laptop request663758 email issue663855 p6 issue664166 file restore664170 laptop request664173 website blocked664205 printer issue663411 EE dongle issue664146 fusion/jms access request664171 email issue664206 login issues664168 missing shortcuts664221 file restore664216 outlook issue664242 office 365 test request664246 outlook forms issue664301 rscheduler664282 change phone details664307 JMS access request664054 mobile issue664065 vault issue

Status Email Issue

PendingResolvedResolvedResolvedResolved

Global ACSEMEA NorthGlobal ACSEMEA South

EMEA CentralPendingPendingResolvedPending

ResolvedEMEA South

ResolvedPending


EMEA HelpdeskGlobal ACSGlobal ACS

Status

Date Calls Issue29-Dec-14 659735 mcafee encryption login issue29-Dec-14 659765 mcafee encryption login issue29-Dec-14 659802 amec academy30-Dec-1431-Dec-14 660108 vmware issue31-Dec-14 660190 password reset2-Jan-15 660296 password reset2-Jan-15 660302 locked account2-Jan-15 660315 outlook issue2-Jan-15 660314 mobile email setup2-Jan-15 660355 password reset3-Jan-15 660432 password reset3-Jan-15 660358 etap issue3-Jan-15 660434 vpn issue3-Jan-15 660435 vpn issue

Status Portals Tickets IssueResolved 659729 exchange license issueResolvedResolved

ResolvedResolved

Global ADGResolvedResolvedResolvedResolvedResolvedlocal ops

Global ACSPending

Status Email Issue

Status

Date Calls Issue22-Dec-14 658794 unable to login to access amec22-Dec-14 658799 locked account22-Dec-14 657260 wifi issue22-Dec-14 658803 locked account22-Dec-14 658860 locked account22-Dec-14 658868 pamms22-Dec-14 658871 locked account22-Dec-14 658891 computer performance issue22-Dec-14 658900 pamms issue22-Dec-1422-Dec-1423-Dec-14 659199 timenet - password reset23-Dec-14 659204 vault issue23-Dec-1423-Dec-1423-Dec-1423-Dec-1423-Dec-1423-Dec-1423-Dec-1423-Dec-1423-Dec-1423-Dec-1423-Dec-1423-Dec-1423-Dec-1423-Dec-1423-Dec-1423-Dec-1423-Dec-1423-Dec-1423-Dec-1423-Dec-1423-Dec-1423-Dec-1424-Dec-14 659562 username change24-Dec-14 659569 outlook issue24-Dec-14 659601 directory access24-Dec-14 659621 locked account25-Dec-14 ~~ ~~26-Dec-1426-Dec-14

Status Portals Tickets IssueResolved 658929 deskphone issueResolved 653278 Unable to save image from google earth proResolved 653507 Blackberry QsResolved 653553 Cannot share my calendar in outlookResolved 653614 Office365 installationResolved 653859 RE: Global IT Satisfaction SurveyResolved 653863 Slow Network/Drive.

EMEA UK Scotland 655221 to print is not neccasaryResolved 655403 Upload Failed Problem on Office 365

655420 unable to access resource scheduler655425 Resource scheduler problem

Resolved 659164 fusionResolved 655539 windows shortcuts

659196 printer issue659043 file restore658851 mcafee encryption login issue659206 fusion access659000 CDMS issue659238 laptop storage issue659241 scan to email issue655511 shared mailbox issue656313 excel issue656333 blackberry issue656450 email issue658854 public folder issue659278 blocked emails659288 scan to email issue658887 webmail issue659292 pamms issue658935 offshore timenet659020 shared drive658484 outlook issue659200 website blocked659361 cimage access659333 scanner issue

Resolved 659585 mimecast blocked emailsResolved 659575 mdax

Global ADGResolved

~~659663 global adg659664 global adg

Status Email Issue

Status

Date Calls Issue15-Dec-14 655341 outlook issue15-Dec-14 655362 unable to create lync meetings15-Dec-14 655436 timenet - password reset15-Dec-14 655461 Password reset15-Dec-14 655475 mcafee encryption login issue15-Dec-14 655492 lfs request15-Dec-14 655504 locked account15-Dec-14 655526 outlook issue15-Dec-14 655504 locked account15-Dec-14 655544 webmail issue15-Dec-14 655549 locked account15-Dec-14 655566 mdax issue15-Dec-14 655575 mobile phone setup15-Dec-14 655595 bst issue15-Dec-14 655675 online pdr issue15-Dec-14 655682 docfusion issue15-Dec-14 655689 adobe reader error15-Dec-14 655732 ms word issue15-Dec-14 655744 computer performance16-Dec-14 656127 locked account16-Dec-14 653846 mcafee encryption login issue16-Dec-14 656134 shared drive mapping16-Dec-14 656140 password reset16-Dec-14 656144 fusion issue16-Dec-14 656148 outlook issue16-Dec-14 656156 mobile phone setup16-Dec-14 656169 mdax issue16-Dec-14 656175 initial login password request16-Dec-14 655389 mcafee fatal error16-Dec-14 656204 email issue16-Dec-14 656222 IE proxy issue16-Dec-14 656271 shared mailbox issue16-Dec-14 656276 Password reset16-Dec-14 656281 mcafee encryption login issue16-Dec-14 656297 RDP issue16-Dec-14 656319 outlook keeps on crashing16-Dec-14 656334 password expired16-Dec-14 656381 ei management portal16-Dec-14 656401 iphone issue16-Dec-14 656426 mobile phone setup16-Dec-14 656425 locked account16-Dec-14 656458 network issue16-Dec-14 656491 mimecast issue16-Dec-14 656519 Password reset16-Dec-14 654792 webmail issue17-Dec-14 656908 webmail issue17-Dec-14 656946 outlook issue17-Dec-14 656948 laptop rebuild17-Dec-1418-Dec-14 657650 proxy issue

18-Dec-14 657846 mdax issue

18-Dec-14

18-Dec-14

18-Dec-14

18-Dec-14

18-Dec-14

18-Dec-14

18-Dec-14

18-Dec-14

18-Dec-14

18-Dec-14

18-Dec-14

18-Dec-14

18-Dec-14

18-Dec-14

18-Dec-14

18-Dec-14

18-Dec-14

18-Dec-14

18-Dec-14

18-Dec-1419-Dec-14 658282 outlook issue19-Dec-14 658286 outlook issue19-Dec-14 658289 pamms shared drive issue19-Dec-14 658292 convero password reset19-Dec-14 658363 locked account19-Dec-14 658376 timenet issue19-Dec-14 658381 laptop login issue19-Dec-14 658387 outlook - connect to box19-Dec-14 658428 locked account20-Dec-14 658964 locked account20-Dec-14 658695 VPN issue20-Dec-14 658704 costX20-Dec-14

Status Portals Tickets IssueResolved 647580 email address issueResolved 650208 (EMEA UK) Directory Access RequestResolved 650487 Issue with LyncResolved 650617 Urgent: Mobile PhoneResolved 651070 unable to locate new Amec Foster Wheeler templates

Global ACSResolvedResolvedResolvedResolvedResolved

mdaxResolved

AEIResolvedResolvedResolvedResolved

EMEA CentralResolved 655780 pamms issue

ACS 655779 pamms issueResolved 655609 printer issueResolved 653443 name correctionResolved 653858 name correctionResolved 654741 Desk MoveResolved 654973 mdax support

mdax 654649 blutooth mouse requestADG 655405 informational

EMEA ScotlandACS

ResolvedACS

ResolvedResolved

AM ECA AtlanticACS

ResolvedAEI


EMEA ScotlandResolvedResolvedResolvedResolved 645783 Blackberry not receiving emailsResolved 650558 DCS, Cimage, FusionResolved 650626 Access

651689 Internet Explorer 8Global ACS 652483 IE10 toolbar

MDAX 653902 Server speed is a joke!!!653974 MDAX654253 cimage654269 FW: HSSE Induction - Review Details654696 Remote access

654760 Outlook no connecting to server655217 Forgot password for My Career Opportunities655345 FW: [Postmaster] Email Delivery Warning655346 RE: Global IT Satisfaction Survey655348 RE: Global IT Satisfaction Survey655361 Error Message655375 change of password will not let me into my emails655412 Telephone login655440 Careers Page unable to recover password655452 Printer set up655502 Access to Alder files.655509 External emails655520 email address issue655527 audits655529 mailbox issue655537 FW: Printer problems

Resolved 652683 SACS Installation ProblemsResolved 652711 Blackberry not recieving emails or calender updates

Global ACS 652716 software for home mac computerConvero 652736 email issueResolved 652902 Loss of Archieved EmailsResolved 653187 software delivery serviceResolved 653205 SPS metastorm searchResolved 653262 Excel will not open computer keeps freezing!!!Resolved 653271 I have again lost inputed data!!!Resolved 658693 folder accessResolved 658697 dynaResolved 658696 dyna

658672 dyna

Status Email Issue

Status

Date Calls Issue10-Dec-14 653057 printer mapping10-Dec-14 653057 printer mapping10-Dec-14 653074 lync issue10-Dec-14 648615 flarenet issue10-Dec-14 653359 outlook - connect to box10-Dec-1410-Dec-1410-Dec-1410-Dec-1410-Dec-1410-Dec-1410-Dec-1410-Dec-1410-Dec-1410-Dec-1410-Dec-1410-Dec-1410-Dec-1410-Dec-1410-Dec-1410-Dec-1410-Dec-1410-Dec-1410-Dec-14

Status Portals Tickets IssueResolved 647715 jms accessResolved 653172 outlook issueResolved 649586 fusion accessResolved 630148 timenet offshore printerResolved 642994 Travel E-mails

643523 workpack tracker link645084 auto plant647039 Shared mailbox access647047 Pamms unable to find file path.647056 Cannot open Word File - Urgent647204 lync647326 Cannot access the project folder from VPN647505 timenet & outlook647530 Access to Project Shared Email Folders Lost647541 webmail issue647562 Removing emails647568 Compatibility problems - ATLAS e-learning647572 Security Alert Pop-up647580 email address issue647589 Cannot login to JMS, an error message appears647602 JMS isn't working647630 Continuing log-on problems647635 Outlook - Calendar Request - Newcastle Office647738 MicrosoftInTune App not giving network access

Status Email Issue

Status

Date Calls Issue1-Dec-14 647502 mcafee encryption login issue1-Dec-14 647504 desktop - no power1-Dec-14 647514 locked account1-Dec-14 647517 locked account1-Dec-14 647527 Password Reset1-Dec-14 647533 locked account1-Dec-14 647657 mcafee encryption login issue1-Dec-14 647669 missing network folders1-Dec-14 647676 locked account1-Dec-14 647686 outlook issue1-Dec-14 647708 Pamms issue1-Dec-14 647688 Pamms issue1-Dec-14 647730 outlook issue1-Dec-14 647754 IE issue1-Dec-14 647805 lotus notes access request1-Dec-14 647735 lotus notes issue1-Dec-14 647824 outlook - connect to box1-Dec-14 647829 Pamms issue1-Dec-14 647845 printing issue1-Dec-14 645609 Fusion issue1-Dec-14 647890 outlook issue2-Dec-14 648504 IE issue2-Dec-14 648516 locked account2-Dec-14 648531 unable to access a bp sharepoint2-Dec-14 648544 outlook issue2-Dec-14 648550 JMS issue2-Dec-14 648556 email issue2-Dec-14 648565 outlook issue2-Dec-14 648603 locked account2-Dec-14 644960 blackberry issue2-Dec-14 647753 account disabled2-Dec-14 648660 mobile phone issue2-Dec-14 648673 Password Reset2-Dec-14 648803 mobile phone issue2-Dec-14 648816 Password Reset2-Dec-14 648834 rscheduler issue2-Dec-14 648851 Password Reset2-Dec-14 648875 microstation issue2-Dec-14 648893 IE issue2-Dec-14 648903 locked account2-Dec-143-Dec-14 649564 computer performance issue3-Dec-14 649569 ctrg request3-Dec-14 649581 laptop - network issue3-Dec-14 648765 IE issue3-Dec-14 649602 outlook issue3-Dec-14 649633 VPN issue3-Dec-14 649462 Shared drive mapping3-Dec-14 649658 admin rights request3-Dec-14 649664 locked account3-Dec-14 649699 email address issue3-Dec-14 649703 timenet java issue3-Dec-14 649707 Vm request3-Dec-14 649721 Pamms issue3-Dec-14 649742 Password Reset3-Dec-14 649758 IE issue

3-Dec-14 649774 ms lync issue4-Dec-14 650221 Password Reset4-Dec-14 650223 Pamms access4-Dec-14 650632 intranet issue4-Dec-14 650369 mimecast issue4-Dec-14 650373 locked account4-Dec-14 650381 locked account4-Dec-14 648528 JMS issue4-Dec-14 650397 primavera issue4-Dec-14 649587 IE issue4-Dec-14 650431 outlook issue4-Dec-14 650451 locked account4-Dec-14 650458 locked account4-Dec-14 650493 acdobe issue4-Dec-14 650495 outlook issue4-Dec-14 650523 explorer issue4-Dec-14 650556 r2s issue5-Dec-14 650972 timenet password reset5-Dec-14 650979 BST issue5-Dec-14 650983 pamms issue5-Dec-14 651091 mobile email issue5-Dec-14 651094 metwork cable setup5-Dec-14 651098 timenet password reset5-Dec-14 651106 acrobat5-Dec-14 649394 m drive access5-Dec-14 650205 directory access5-Dec-14 651120 mobile phone issue5-Dec-14 651132 timenet issue5-Dec-14 651140 computer issue5-Dec-14 651173 mcafee encryption login issue5-Dec-14 65178 convero issue5-Dec-14 651187 outlook issue5-Dec-14 651199 online PDR5-Dec-14 651233 mcafee encryption login issue5-Dec-14 651250 mimecast LFS request6-Dec-14 651505 Password Reset6-Dec-14 651506 outlook issue6-Dec-14 651512 locked account6-Dec-14 651513 laptop - no boot6-Dec-14 651514 Shared drive mapping6-Dec-14 651516 printer issue6-Dec-14 651519 deltek6-Dec-146-Dec-146-Dec-146-Dec-146-Dec-146-Dec-146-Dec-146-Dec-146-Dec-146-Dec-146-Dec-146-Dec-146-Dec-14

Status Portals Tickets IssuePending

EMEA ScotlandResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved

Global ACSResolved 647709 account disabledResolved 645964 ZAP accessResolved 645967 amecnet issueResolved 645968 amecnet issueResolved 646769 MDAXResolved 647580 account issueResolved 647040 scan to email issueResolved 647012 ip address request

Global ACS 646791 cancelled ticketResolved 647844 Duplicate ticketResolved 648111 windows updatesResolved 648127 duplicate ticketResolved 648526 webmail issueResolved 648662 monitor issueResolved 648655 rschedulerResolved 648564 rschedulerEng Sys 646528 email issueResolved 648726 postmasterResolved 646362 postmaster

647588 mailbox accessResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved

ResolvedResolved 644915 IEBMS software requestResolved 644973 outlook search issueResolved 644976 outlook calendar issueResolved 645026 email issueResolved 645610 MS office templates issueResolved 645399 pdf issueResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved 640752 Email folders deleted

AEI 644809 access to LivelinkResolved 644823 To look at a users account within BP FPS Inforshare siteResolved 645730 RE: Primavera error

EMEA Scotland 645749 having errors once he print to pammsResolved 645917 r2sResolved 646007 Email Account

Global ADG 646018 outlook issuePending 646044 FW: Ticket 612724 - Blocked Zip fileResolved 646059 Calendar sync issues with - fiona.dobsonResolved 646132 RE: Programmes Required for Doc Conrol roleResolvedResolvedResolved

Global ACSPDR groupResolved

Global ACSResolved 649301 webmail issueResolved 648815 rnet - promisesResolved 648664 Rnet - SDS

EMEA Mena 649018 Rnet - directory accessResolved 649521 Rnet - directory accessResolved 649543 Directory Access

AEI 649769 Directory Access649771 Directory Access650265 webmail issue650291 pamms account650424 mdax650465 mdax650669 mdax650981 mdax651072 mdax651073 mdax651074 mdax651076 mdax651077 mdax651082 webmail issue

Status Email Issue


Status

Date Calls Issue24-Nov-14 643723 mcafee encryption login issue24-Nov-14 643729 Password Reset24-Nov-14 643742 outlook setup24-Nov-14 643748 outlook - connect to box24-Nov-14 643762 Ie proxy issue24-Nov-14 643828 mcafee encryption login issue24-Nov-14 643915 outlook - connect to box24-Nov-14 643944 Password Reset24-Nov-14 643949 mcafee encryption login issue24-Nov-14 643961 laptop - no boot24-Nov-14 643998 ms office36524-Nov-14 643894 shared mailbox issue24-Nov-14 644021 outlook - connect to box24-Nov-14 644042 outlook - connect to box24-Nov-14 644062 password expired24-Nov-14 644074 adobe acrobat issue24-Nov-14 644098 outlook - connect to box24-Nov-14 644120 blackberry issue24-Nov-14 644149 outlook - connect to box24-Nov-14 644157 S drive issue24-Nov-14 644164 webemail issue24-Nov-14 644214 autocad 2015 installation24-Nov-14 644240 mobile email issue25-Nov-14 644726 mcafee encryption login issue25-Nov-14 637723 fusion login issue25-Nov-14 644757 outlook - connect to box25-Nov-14 644769 outlook - disconnected25-Nov-14 644780 mobile email issue25-Nov-14 644785 proxy issue25-Nov-14 644305 BB activation25-Nov-14 643790 outlook issue25-Nov-14 644735 outlook issue25-Nov-14 644912 laptop login issue25-Nov-14 644916 outlook - connect to box25-Nov-14 644925 laptop inquiry25-Nov-14 644933 outlook issue25-Nov-14 644959 outlook search issue25-Nov-14 644975 mobile phone issue25-Nov-14 640499 domain controller issue25-Nov-14 644992 cant open outlook25-Nov-14 644991 cant open outlook25-Nov-14 645013 locked account25-Nov-14 645020 IE homepage issue25-Nov-14 645044 metastorm issue25-Nov-14 645046 locked account25-Nov-14 645048 rnet password reset25-Nov-14 645065 slow internet connection25-Nov-14 639724 sccm installation25-Nov-14 645079 lync issue25-Nov-14 645102 outlook issue25-Nov-14 645120 outlook search issue25-Nov-14 641126 SDS issue25-Nov-14 645166 marimba issue26-Nov-14 645721 software request26-Nov-14 644723 directory access26-Nov-14

26-Nov-1426-Nov-1426-Nov-1426-Nov-1426-Nov-1426-Nov-1426-Nov-1426-Nov-1426-Nov-1426-Nov-1426-Nov-1426-Nov-1426-Nov-1426-Nov-1426-Nov-1426-Nov-1426-Nov-1426-Nov-1426-Nov-1426-Nov-1426-Nov-1426-Nov-1426-Nov-1426-Nov-1426-Nov-1426-Nov-1427-Nov-14 646352 outlook issue27-Nov-14 646359 outlook issue27-Nov-14 646368 calendar issue27-Nov-14 646434 wifi issue27-Nov-14 646444 lotus notes issue27-Nov-1427-Nov-1427-Nov-1427-Nov-1427-Nov-1427-Nov-1427-Nov-1427-Nov-1427-Nov-1427-Nov-1427-Nov-1427-Nov-1427-Nov-1427-Nov-1427-Nov-1427-Nov-1427-Nov-1427-Nov-1427-Nov-1427-Nov-1428-Nov-10 646927 Password Reset28-Nov-10 646939 outlook issue28-Nov-10 647065 laptop - no internet access28-Nov-10 647083 network setup request28-Nov-10 643397 office36528-Nov-10 access amec issue

28-Nov-1028-Nov-1028-Nov-1028-Nov-1028-Nov-1028-Nov-1028-Nov-1028-Nov-1028-Nov-1028-Nov-1028-Nov-10

Status Portals Tickets IssueResolvedResolvedResolvedResolvedResolved


EMEA SouthResolved

EMEA ScotlandGlobal ACSGlobal ACSResolvedResolvedResolvedResolvedResolvedPendingResolvedPendingResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedPendingResolvedResolvedResolvedResolvedResolved

EMEA UK CentralResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved

EMEA SouthEMEA NorthEMEA North


EMEA Procurement 645579 printer issuePending 645736 emails blocked by mimecast

642577 printer issue

645837 vpn issue637863 AutoCAD 2007 LT Missing Dialog Boxes639517 Ghost Menu Options640606 Citrix random crashing640709 Engineer Toolkit : Runtime error 75 Path/File access error640910 retrieve emails from old amec account641687 MS upload center641726 PRISM G2 licence transfer641747 Application Error and Software Delivery Service Error642162 IE10 - unable to turn on SSL in internet options642211 Outlook 365642217 Can not check out document from imap642244 FW: [Postmaster] Email Delivery Failure642258 Un-Delegate from Howard Thompsons Calendar642265 Internect Connection642275 Microsoft 365642280 How Can I Save Tif files as PDF's ?642298 Sending DL's642361 Call Log 642220642425 password issue642450 HTML Title Box Error on P6642478 Cannot access BP GPO Follwoing error appears642599 RE: Problems with PDF.642626 Logon message accessing Lync642889 Lync not working642935 Unable to access amecnet direct - Julie Davies 103752

Resolved 642879 Access is denied on Amecnet sharepoint linkResolved 642967 Primavera Access via CitrixResolved 642977 cannot open zip fileResolved 642981 Possible virus on IE10

EMEA Central 642994 Travel E-mails643009 Remote access to my Enterprise Vault and qed-i folders643010 Remote access to my Enterprise Vault and qed-i folders643014 no files showing in one drive643019 Websites that require JAVA to be to latest version643032 Deleted contact and urgently need returned643037 Access to Iain Clarkson's Outlook Folders643040 Software Center not available on Computer643085 No access to VPN643112 Citrix Desktop Issue trying to Load P6643217 PipeData Pro V7.3 no longer runs on my computer643308 Blurry text in web pages with certain fonts643319 consensus security problem643529 TIMENET643563 Question above Email Address643568 Office365 OneDrive Question643582 JMS issues643592 access password expired643595 Computer speed and application accessibility643621 user's M drive shows it is full and is about 2.3 TB643776 VPN doesn't work

AP Australia Ops 646478 shared mailbox issueGlobal ACS 640923 data move requestResolved 643897 webmail issue

EMEA Scotland 643897 webmail issuePending 644387 R2S

Global ACS 644753 webmail issue

645565 fusion644934 operator suite645609 fusion645691 ms surface645789 promises645814 activesync646014 out of office646190 webmail issue646318 webmail issue646705 laptop return646991 Outlook 365

Status Email Issue

EMEA AzerjaibanIDCA

Resolved

Global ACS

Status

Date Calls Issue17-Nov-14 639408 Locked account17-Nov-14 639425 maximo issue17-Nov-14 639427 Locked account17-Nov-14 639436 IE issue17-Nov-14 639451 outlook issue17-Nov-14 639465 monitor issue17-Nov-14 639494 domain controller is down17-Nov-14 639492 AFW issue17-Nov-14 639508 unable to connect to the VPN17-Nov-14 639575 Locked account17-Nov-14 639587 lync issue17-Nov-14 639595 outlook - connect to box17-Nov-14 639611 outlook - connect to box17-Nov-14 639619 Locked account17-Nov-14 639624 unable to login to the VPN17-Nov-14 639652 sharepoint17-Nov-14 639528 offshore timenet17-Nov-14 639722 Locked account18-Nov-14 638849 blackscreen issue18-Nov-14 637868 silverlight18-Nov-14 640561 monitor issue18-Nov-14 638704 pamms18-Nov-14 640573 shared drive issue18-Nov-14 640591 acrobat issue18-Nov-14 640596 locked account18-Nov-14 640645 system center installation18-Nov-14 640650 VPN issue18-Nov-14 640689 ms office issues18-Nov-14 640697 fusion issue18-Nov-14 640634 outlook issue18-Nov-14 623363 directory access18-Nov-14 640782 unable to login to amecnet19-Nov-14 641212 switchboard issue19-Nov-14 641368 marimba rebuild19-Nov-14 641410 Password Issue19-Nov-14 641454 Locked account19-Nov-14 641502 file restore19-Nov-14 641428 pamms access19-Nov-14 PDR issue19-Nov-1419-Nov-1419-Nov-1419-Nov-1419-Nov-1419-Nov-1419-Nov-1419-Nov-1419-Nov-1419-Nov-1419-Nov-1419-Nov-1420-Nov-14 642101 mcafee fatal error20-Nov-14 642113 outlook - connect to box20-Nov-14 642122 mcafee encrytion login issue20-Nov-14 642128 email issue20-Nov-14 640910 email issue

20-Nov-14 642138 mcafee encrytion login issue20-Nov-14 642155 mcafee encrytion login issue20-Nov-14 642184 outlook issue20-Nov-14 642238 active X issue20-Nov-14 642241 mailbox access request20-Nov-14 642246 Locked account20-Nov-14 636087 pamms issue20-Nov-14 642269 timenet issue20-Nov-14 642279 power point issue20-Nov-14 642299 Locked account20-Nov-14 640561 monitor issue20-Nov-14 642313 account disabled20-Nov-14 642325 locked account20-Nov-14 642360 unable to login to lync20-Nov-14 642383 ms word issue20-Nov-14 642390 Locked account20-Nov-14 642401 software request21-Nov-14 642880 nitroPDF21-Nov-14 642887 Locked account21-Nov-14 642908 DCS access request21-Nov-14 642913 amtech issue21-Nov-14 642922 missing network drives21-Nov-14 642932 shared mailbox issue21-Nov-14 642941 aspentech request21-Nov-14 642955 ms office365 issue21-Nov-14 643000 Password Issue21-Nov-14 643013 outlook issue21-Nov-14 643022 admin rights request 21-Nov-14 643027 access to DLs21-Nov-14 643041 outlook search issue21-Nov-14 643054 timenet issue21-Nov-14 641229 email issue21-Nov-1421-Nov-1421-Nov-1421-Nov-1421-Nov-1421-Nov-1421-Nov-14

Status Portals Tickets IssueResolved 610861 My Training portalPending 635418 email issueResolved 636107 Install label templatesResolved 636418 Booking of meeting room within outlookResolved 636989 TraceCalc Pro 2 - will not start

EMEA North 637742 Witch-hanger 4/WH4 softwareResolved 637780 Viewing other people's calendars

ATS Dev US 637868 SilverlightResolved 637894 Remote AccessResolved 637955 Email ListingsResolved 637969 Cancel GRS-S064186Resolved 638604 Conocophillips loginResolvedResolvedResolvedResolvedResolvedResolved

EMEA UK Scotlandpending


Global ACSResolvedResolvedResolvedResolved

EMEA Scotland 640565 Directory accessResolved 640803 email issueResolved 639580 fusionResolved 640732 ms 365 issueResolved 620325 Blocked from using web map serviceResolved 639365 Blod by URL Filter Database

639389 Fusion Links639580 Fusion access request639617 directory access639778 SINTACT application639789 Connect to box/account locked out639821 Problems with access to the Client's portal (SAP)639853 Adobe Acrobat 'Professional' (earlier request ref # 400426)639938 Software tansfer640679 Remove document from DMDS640686 logo automatically attaching to external emails640699 New account for Cimage / Fusion640713 Cimage for Piotr Janus641189 Email signature

EMEA Central 642395 rscheduler issueResolved 642305 removal of it equipmentResolved 642346 Directory accessResolved

Global ADG

ResolvedResolved

Global ACSResolvedResolvedResolved

Global ACSGlobal ACSResolvedResolvedResolvedResolvedResolved

Global ACSResolvedResolvedResolvedResolved 641271 JMS and fusion accessResolved 641293 travel management

Prj Del Apps Support 641290 vault issueResolved 641310 MIMSResolved 641567 undeliverable emailResolved 641647 rscheduler issueResolved 641768 email issueResolved 642112 email issueResolved 641283 acrobat issueResolved 641324 register a domainResolved 642179 lync issue

Global ADG 642116 outlook issueResolved 641700 email accessResolved 642239 letter template

Global ADG 642206 Directory access642574 coins642996 folder restriction643023 MDAX642231 office 365642293 infoworks628905 MDAX643174 ticket follow up

Status Email Issue

ResolvedGlobal ADG

ResolvedResolved


Resolved

ResolvedBuss AppsResolved

Prj Del Apps SupportResolvedResolvedResolvedResolved

EMEA AzerjaibanResolvedResolvedResolved

Global ADGEMEA Central

Resolvedcoins

Global ADGMDAX

ResolvedEMEA Central

MDAX Resolved

Status

Date Calls Issue10-Nov-14 634234 unable to launch outlook10-Nov-14 633453 outlook - connect to box10-Nov-14 635036 IE issue10-Nov-14 635047 mcafee encryption login issue10-Nov-14 635058 desktop - trust relationship error10-Nov-14 634396 account disabled10-Nov-14 635074 locked account10-Nov-14 634396 account disabled10-Nov-14 635209 IE issue10-Nov-14 635236 laptop trust relationship error10-Nov-14 635261 hasp key issue10-Nov-14 635271 locked account10-Nov-14 635491 template location10-Nov-14 635327 staad pro issue10-Nov-14 635398 mcafee encryption login issue10-Nov-14 634620 webhosting10-Nov-14 635431 outlook issue10-Nov-14 635443 amec wifi10-Nov-14 635464 IE issue10-Nov-14 635489 cads request10-Nov-14 635498 locked account10-Nov-14 629612 deskphone11-Nov-14 636010 VPN issue11-Nov-14 636029 locked account11-Nov-14 635174 mcafee encryption login issue11-Nov-14 636051 desktop - network issue11-Nov-14 636064 outlook - connect to box11-Nov-14 636084 offshore timenet11-Nov-14 636159 keyboard issue11-Nov-14 636173 junk email issue11-Nov-14 636128 rnet email issue11-Nov-14 636308 cimage request11-Nov-14 636436 lync meeting issue11-Nov-1411-Nov-1411-Nov-1411-Nov-1411-Nov-1411-Nov-1411-Nov-1411-Nov-1411-Nov-1411-Nov-1411-Nov-1411-Nov-1411-Nov-1411-Nov-1411-Nov-1411-Nov-1411-Nov-1412-Nov-14 636751 IE issue12-Nov-14 636755 IE issue

12-Nov-14 636759 IE issue12-Nov-14 636762 IE issue12-Nov-14 636764 IE issue12-Nov-14 636779 global protect issue12-Nov-14 636796 PDMS issue12-Nov-14 636797 IE issue12-Nov-14 636816 office 365 install12-Nov-14 636826 office 365 activation12-Nov-14 636833 monitor issue12-Nov-14 636226 mdax issue12-Nov-14 633806 iphone issue12-Nov-14 636858 IE issue12-Nov-14 636864 IE issue12-Nov-14 636889 IE issue12-Nov-14 636970 mdax issue12-Nov-14 636992 file restore12-Nov-14 637019 ipad issue12-Nov-14 637058 printer issue12-Nov-14 637068 IE homepage issue12-Nov-14 634263 system center 12-Nov-14 637097 Password Reset12-Nov-14 637116 pamms request12-Nov-14 637127 outlook - connect to box12-Nov-14 637147 outlook - connect to box12-Nov-14 637157 timenet login issue12-Nov-14 637161 outlook - connect to box12-Nov-14 637174 IE issue12-Nov-14 637183 shared drive access12-Nov-14 637213 file locked to user12-Nov-14 637238 metastorm issue12-Nov-14 637723 fusion password reset12-Nov-14 637724 JMS account creation13-Nov-14 637720 Password Reset13-Nov-14 637633 Password Reset13-Nov-14 637731 mobile email issue13-Nov-14 637736 outlook - connect to box13-Nov-14 637749 Password Reset13-Nov-14 637762 IE Issue13-Nov-14 637765 unable to open PDF documents13-Nov-14 637779 email blocked by mimecast13-Nov-14 637786 laptop - no video13-Nov-14 637797 disconnected network drives13-Nov-14 637851 locked account13-Nov-14 637857 pdf issue13-Nov-14 636789 sccm install13-Nov-14 637878 file restore13-Nov-14 637899 amecfw shareinfo13-Nov-14 632850 mdax issue13-Nov-14 637972 IE10 upgrade13-Nov-14 637979 outlook issue13-Nov-14 638000 Password Reset13-Nov-14 638007 domain controller is down13-Nov-14 638009 blackberry activation

13-Nov-14 638040 windows activation13-Nov-14 638063 equipment return13-Nov-14 638099 office365 install14-Nov-14 638592 unable to login to access amec14-Nov-14 638598 timenet password reset14-Nov-14 638608 convero - password reset14-Nov-14 638611 locked account14-Nov-14 638614 online PDR14-Nov-14 638621 unable to send emails14-Nov-14 638627 locked account14-Nov-14 638629 mdax issue14-Nov-14 638643 shared drive access14-Nov-14 638649 domain controller is down14-Nov-14 638660 unable to connect to the VPN14-Nov-14 637958 Password Reset14-Nov-14 638705 mdax issue14-Nov-14 638715 mcafee encryption login issue14-Nov-14 638757 pdr issue14-Nov-14 638770 unable to connect to the VPN14-Nov-14 638779 conoco citrix14-Nov-14 638976 outlook issue14-Nov-14 transfer form14-Nov-14 638796 outlook issue14-Nov-14 638858 ms excel issue14-Nov-14 638870 shared drive access14-Nov-14 636275 website error15-Nov-14 639216 mobile phone issue15-Nov-14 639220 unable to login to the laptop15-Nov-14 639221 outlook issue15-Nov-14 639222 internet connection issue15-Nov-14 639223 unable to print from adobe acrobat15-Nov-14 639224 unable to login to access amec15-Nov-1415-Nov-1415-Nov-1415-Nov-1415-Nov-1415-Nov-1415-Nov-14

Status Portals Tickets IssueAP Korea All

ResolvedResolved

EMEA CentralEMEA South

ResolvedResolved

Global ADGResolved


ResolvedResolved

Eng SystemsResolved



WIP 635543 mailbox increaseResolved 635664 name changeResolved 636327 printer issue

EMEA Scotland 634361 amec wifi issueResolved 635199 Coins group to be addedResolved 635201 Software (spreadsheet) which won't work

EMEA North 635202 [Postmaster] Email Delivery FailureResolved 635211 AFW No. 12345 / Customer Name

Global ACS 635215 FW: ATMS log in password reset [CallID: 10327]Resolved 635235 No CTR listings in TIMENET.Resolved 635241 Access to Cimage Request

635260 phone issue635262 Directory Access635266 JMS Access635269 New Laptop with new O/S to access MDAX 2012.635273 software635287 Office 365635294 AutoCad installed but can find it to run/open files635297 FW: test / cust name635298 Restrictions to Distribution List635306 Buildin 601-Room 301 Monitor confernce635309 Changes to existing commodity codes in PAMMS635319 forwarded of the e-mail635324635326 FW Test635333 upgrade telephone handsets635335 FW Milan - test635340 Bob Hough

EMEA Scotland 634533 missing documentsResolved 634747 vault issue

FW: Printer - 2A1

EMEA ScotlandEMEA ScotlandEMEA ScotlandEMEA Scotland

Eng SystemsPendingResolvedResolved

EMEA NorthMDAX Support


MDAX SupportResolvedResolvedResolvedPendingPendingResolvedResolvedResolvedResolvedResolvedResolvedResolved

EMEA CentralEMEA Scotland

GBSResolvedResolvedResolved 636031 Corrupt excel sheetResolved 636090 Remote connection issuesResolved 636104 Sprint log inResolved 636129 Directory Access requestResolved 636141 Visual studio

EMEA North 636143 Urgent Software Request - FusionResolved 636144 Software Delivery Service ErrorResolved 636148 FW 12345 / Customer Name

EMEA Central 636190 Email not recievedResolved 636198 Cisco Phone - CP-6921 passwpordResolved 636233 Personnel Scheduling Module (PSM)Resolved 636268 HYSYSResolved 636319 AMEC net pages don't seem to workResolved 636350 JMS AccessResolved 636362 Fusion Access (ECMS Project - Michael McIntosh)

MDAX SupportResolvedResolvedResolved

EMEA NorthResolved


ResolvedResolved 638053 UK company mobile phones in PolandResolved 638056 Office 365Convero 638058 Email signatureResolved 638072 Wrong Information on the CAS profile

PDR group 638081 getting access to Shrewsbury GIS serverResolved 638094 Can't access IT forms which I need to perform my roleResolved 638101 IT Equipment Move

MDAX Support 638102 IT Equipment MoveResolved 638114 FW: Welcome to Amec Foster WheelerResolved 638141 Blue CablesResolved 638158 Environmental Access Form for Charles Burgess

EMEA South 638589 OutlookResolved 638737 dts updateResolved 638741 MDAX issueResolved 638713 rnet laptop issueResolved 638707 p6 issueResolvedResolved

EMEA ScotlandGlobal ACSResolvedResolved

Global ACSResolved 639211 Bp documentumResolved 638949 mobile email issueResolved 636500 mapinfoResolved 639217 printer issueResolved 638732 BB setupResolved 638752 directory access

639027 DL rename639026 DL rename638704 pamms access639213 postmaster

Status Email Issue

Global ACSGlobal ADG

EMEA AzerbaijanResolved

PendingPending

EMEA AzerbaijanResolvedHelpdesk

EMEA AzerbaijanEMEA Central

ResolvedGlobal ADG

ResolvedHelpdeskResolved

Status

Date Calls Issue Status3-Nov-14 630062 desktop - trust relationship error Resolved3-Nov-14 629987 remote connection issue Resolved3-Nov-14 630098 ms outlook issue Resolved3-Nov-14 630100 locked account Resolved3-Nov-14 630106 mdax issue MDAX support3-Nov-14 630110 locked account Resolved3-Nov-14 630134 laptop - network connection issue EMEA South3-Nov-14 626952 transfer form Resolved3-Nov-14 630213 locked account Resolved3-Nov-14 609117 directory access Resolved3-Nov-14 630223 locked account Resolved3-Nov-14 630229 new start login issue Resolved3-Nov-14 630239 outlook issue Resolved3-Nov-14 630242 missing network drives Resolved3-Nov-14 630248 locked account Resolved3-Nov-14 630250 timenet password reset Resolved3-Nov-14 630259 mcafee encryption login issue Resolved3-Nov-14 630267 unable to access the M drive Global ADG3-Nov-14 630307 one drive issue Global ACS3-Nov-14 630329 fusion - pop up blocker Resolved3-Nov-14 630220 blackberry activation Global ACS3-Nov-14 630345 printing issue Resolved3-Nov-14 630371 primavera installation Resolved3-Nov-14 630396 mcafee encryption login issue Resolved3-Nov-14 630418 nitro pdf issue Resolved4-Nov-14 631017 password expired Resolved4-Nov-14 631023 M drive mapping Resolved4-Nov-14 631038 office365 install Resolved4-Nov-14 631040 locked account Resolved4-Nov-14 631050 outlook issue Resolved4-Nov-14 631054 locked account Resolved4-Nov-14 630003 Password Reset Global ADG4-Nov-14 631079 password expired Resolved4-Nov-14 631154 printer mapping Resolved4-Nov-14 631153 convero password reset convero4-Nov-14 631027 Password Reset Resolved4-Nov-14 631119 office365 activation EMEA Central4-Nov-14 631203 lync request Global ADG4-Nov-14 631208 shared drive mapping Resolved4-Nov-14 631224 MS CRM AS Bus Apps4-Nov-14 631373 outlook issue Resolved5-Nov-14 632203 microstation Resolved5-Nov-14 632202 desktop - no boot EMEA South5-Nov-14 632215 desktop - no boot EMEA South5-Nov-14 631045 nitro pdf issue Resolved5-Nov-14 632242 locked account Resolved5-Nov-14 632254 IE issue Resolved5-Nov-14 632265 outlook issue Resolved5-Nov-14 631716 desktop - no boot EMEA South5-Nov-14 632288 fusion - java issue Resolved5-Nov-14 632297 IE issue Resolved5-Nov-14 632302 IE issue Resolved5-Nov-14 632322 shared mailbox issue Resolved5-Nov-14 632343 IE issue Resolved5-Nov-14 632353 IE issue Resolved5-Nov-14 632444 IE issue Resolved

5-Nov-14 632448 IE issue Resolved5-Nov-14 632454 IE issue Resolved5-Nov-14 632479 mobile email issue Resolved5-Nov-14 632515 IE issue Resolved5-Nov-14 632519 scan to email is not working EMEA Central5-Nov-14 632529 IE issue Resolved5-Nov-14 626935 mcafee encryption login issue Resolved5-Nov-14 632551 IE issue Resolved5-Nov-14 632637 deskphone issue Resolved5-Nov-14 632273 IE issue Resolved5-Nov-14 632678 desktop - no network connection AM EUS SE5-Nov-14 632366 IE issue Resolved5-Nov-14 632735 laptop - network connection issue Resolved5-Nov-14 632759 ms lync issue Resolved5-Nov-14 631666 account details incorrect EMEA Central6-Nov-14 633321 outlook issue Global ACS6-Nov-14 632241 mcafee encryption login issue Resolved6-Nov-14 633399 unable to open pdf Resolved6-Nov-14 633405 citrix issue Resolved6-Nov-14 632241 unable to login to access amec Resolved6-Nov-14 633421 locked account Resolved6-Nov-14 633434 outlook issue Resolved6-Nov-14 633447 locked account Resolved6-Nov-14 633465 mcafee encryption login issue Resolved6-Nov-14 633515 firefox issue Resolved6-Nov-14 633522 locked account Resolved6-Nov-14 633529 unable to print from pamms Resolved6-Nov-14 633545 unable to open BP documentum EMEA Azerjaiban6-Nov-14 633567 outlook calendar issue Global ACS6-Nov-14 633578 file restore Resolved6-Nov-14 633680 missing outlook folder Resolved6-Nov-14 633710 mcafee encryption login issue Resolved6-Nov-14 633718 locked account Resolved6-Nov-14 633752 locked account Resolved6-Nov-14 ms office issue Resolved6-Nov-14 633786 HRMS Bus Apps7-Nov-14 632241 mcafee encryption login issue Resolved7-Nov-14 634234 ms office issue Resolved7-Nov-14 632477 DCS access Resolved7-Nov-14 634316 ceasarII issue Resolved7-Nov-14 634347 mobile email issue Resolved7-Nov-14 643333 fusion - java issue Resolved7-Nov-147-Nov-147-Nov-147-Nov-147-Nov-147-Nov-147-Nov-147-Nov-147-Nov-147-Nov-147-Nov-147-Nov-147-Nov-147-Nov-147-Nov-14

Portals Tickets Issue

628173 jms issue630295 directory access630087 RE: AMEC Global IT Satisfaction Survey630099 Baku Fusion access630102 AMEC Wifi access630111 Internet access Hartlepool630112 DCS access request630115 Network Drive access630123 Unable to connect to RHi Timesheets Application630135 Lync Password630146 MDAX Issue630152 Natres 1/Fusion/DM Desktop Access

630148 timenet offshore printer 632226 rnet laptop issue625336 directory access632440 Pamms632450 MDAX Issue632564 pamms632541 New Coins Users632548 Baku Fusion access632564 not showing the FollowMePrint in pamms print option632582 URGENT Karen Nicholas Mailbox632583 URGENT Karen Nicholas Mailbox632616 Add software to assets (chris A)632620 Solicitud creación casilla e-mail proyecto M40270632625 FW: Client Printer632653 Connection of personal IPhone and IPad632671 Procurement sharepoint

633466 JLS access633475 SPAM email633477 not receiving emails633480 Mobile unable to connect to server for e-mail633483 internet access633484 PCRS Installation633487633507 Unable to connect to Cisco633509 Citrix AMEC Applications Problem633517 Require snagit software for optimum use of Cimage633520 Fusion LTC View Access633530 lync doesnt sign in.633532 Adobe Acrobat633541 No Subject Entered633555 Mobil633561 Requirement to Install Pipenet633574 rnet email issue633593 desktop move633611 Corporate Pamms Access633614 Install IE 10633639 Laptop Battery

shared mailbox issue

mailto:[email protected]

Status Email Issue

HelpdeskHelpdesk

HelpdeskEMEA Central

HelpdeskHelpdesk

MDAXHelpdesk

Status

Date Calls Issue27-Oct-14 625959 locked account27-Oct-14 625973 computer is running very slow27-Oct-14 625988 locked account27-Oct-14 625997 Password Reset27-Oct-14 626003 out of office request27-Oct-14 626071 outlook - connect to box27-Oct-14 626151 printer driver install issue27-Oct-14 626178 mdax issue27-Oct-14 626185 shared mailbox issue27-Oct-14 626215 shared mailbox issue27-Oct-14 626235 outlook - connect to box27-Oct-14 626288 Password Reset27-Oct-14 626297 VPN issue27-Oct-14 626310 locked account27-Oct-14 626323 email query 27-Oct-14 626331 account expired27-Oct-14 626349 locked account27-Oct-14 626390 mcafee encryption login issue27-Oct-14 626394 request to resend login credentials27-Oct-14 626402 outlook - connect to box27-Oct-14 626418 network connection issue27-Oct-14 unable to open PDF in IE27-Oct-1427-Oct-1427-Oct-1428-Oct-14 626918 unable to open documents from fusion28-Oct-14 626922 outlook - connect to box28-Oct-14 623719 Password Reset28-Oct-14 627014 Password Expired28-Oct-14 627082 email issue28-Oct-14 627094 outlook - initial setup28-Oct-14 627114 mobile email setup28-Oct-14 623230 outlook issue28-Oct-14 624328 locked account28-Oct-14 627162 outlook issue28-Oct-14 627187 outlook - disconnected28-Oct-14 603382 training room setup28-Oct-14 626760 printer issue28-Oct-14 627243 mdax issue28-Oct-14 625165 nitro pdf request28-Oct-14 627214 fatal error on mcafee28-Oct-14 627329 msword issue29-Oct-14 623030 PDMS access29-Oct-14 627788 mcafee encryption login issue29-Oct-14 624306 directory access29-Oct-14 627803 Password Reset29-Oct-14 627862 outlook issue29-Oct-14 627927 Password Reset29-Oct-14 627941 IE issue29-Oct-14 627957 printer issue29-Oct-14 627983 directory access29-Oct-14 625727 mdax issue29-Oct-14 628013 locked account29-Oct-14 628090 outlook issue29-Oct-14 628090 outlook issue29-Oct-14 628149 printer issue

29-Oct-14 627275 voicemail pin reset29-Oct-14 628164 Password Reset29-Oct-14 628178 appman issue29-Oct-14 628217 Unable to download documents from fusion29-Oct-1429-Oct-1429-Oct-1429-Oct-1429-Oct-1429-Oct-1429-Oct-1429-Oct-1429-Oct-1429-Oct-1429-Oct-1429-Oct-1429-Oct-1429-Oct-1430-Oct-14 628636 unable to print30-Oct-14 628645 sharepoint site30-Oct-14 628663 pamms application request30-Oct-14 628679 outlook - connect to box30-Oct-14 628823 lync issue30-Oct-14 628833 outlook search issue30-Oct-14 628846 file restore30-Oct-14 628882 directory access30-Oct-14 628931 outlook issue30-Oct-14 628612 directory access30-Oct-14 628979 unable to access network drives30-Oct-14 629005 desktop - trust relationship error30-Oct-14 629036 outlook issue30-Oct-1430-Oct-1430-Oct-1430-Oct-1430-Oct-1430-Oct-1430-Oct-1430-Oct-1430-Oct-1430-Oct-1430-Oct-1430-Oct-1430-Oct-1430-Oct-1430-Oct-1430-Oct-1430-Oct-1430-Oct-1430-Oct-1431-Oct-14 615361 adobe acrobat req31-Oct-14 629455 outlook search issue31-Oct-14 629457 network connection issue31-Oct-14 629459 login issue31-Oct-14 629460 pamms issue31-Oct-14 629463 locked account31-Oct-14 629471 admin rights request

31-Oct-14 629478 office365 activation31-Oct-14 624098 no access to outlook31-Oct-14 629501 missing emails31-Oct-14 629517 mcafee encryption login issue31-Oct-14 629544 resource scheduler - java issue31-Oct-14 629549 locked account31-Oct-14 629551 password reset31-Oct-14 627943 outlook - connect to box31-Oct-14 629591 mcafee encryption login issue31-Oct-14 629600 hysis license issue1-Nov-14 629928 network connection issue1-Nov-14 629929 unable to access abz3-fs11-Nov-14 629931 shared drive issue1-Nov-14 629932 outlook issue1-Nov-14 628482 box account 1-Nov-14 629935 webmail issue1-Nov-14 629936 shared drive issue1-Nov-14 629937 shared drive issue1-Nov-14 629938 locked account1-Nov-14 629939 error with office365 installation1-Nov-141-Nov-141-Nov-141-Nov-141-Nov-141-Nov-14

Status Portals Tickets IssueResolved 621596 mdax on access amecResolved 622337 IE CrashingResolved 623150 lync issueResolved 623272 monitor issue

Global ADG 623301 vpn issueResolved 623573 mdax profile issueResolved 623573 mdax issue

MDAX 624073 directory accessResolved 623660 samsung s4

Global ACS 624039 postmasterResolved 623213 Mobile not receiving emails againResolved 623227 View access on BP Fedral CimageResolved 623231 global IT callResolved 623241 AMEC mobile phoneResolved 623246 laptop - black screen

Global ADG 623249 DSE Assessment invitation emails go into Junk FolderResolved 623256 shared mail box renamingResolved 623258 Office 365 Installation

Global ADG 623267 Deleted emailsResolved 623272 Faulty DVID calbes which link PC/laptop to screen monitor.Resolved 623299 VPN not working on AMEC laptopPending 623301 VPN not working on AMEC laptop

623422 sim card failure on mobile623220 Webinar at 3pm today623251 vault issue

Resolved 625186 vlookupResolved 625183 MDAX IssueResolved 624245 email accessResolved 625264 SDS issueResolved 625269 IP range bypassPending 625441 tempaid requestResolved 625284 MDAX issue

Global ACS 626095 DWG requestResolved 620049 database fixResolved 620189 exida software requestResolved 623416 password reset

EMEA CentralAM WCA Calgary

MDAXResolved


Engineering Systems 625965 shared mail box renamingResolved 625978 request to install visioResolved 625148 Adobe acrobat requestResolved 626436 recalled ticketResolved 626893 ctrg accessResolved 626996 monitor issueResolved 627797 vpn issue

EMEA North 620399 Lync AvailabilityResolved 620835 FW: Emailing: Process Drawing Index (August 2013).xls

MDAX 620837 Issues with CTR Module AccessResolved 620883 OutlookResolved 621110 Security alert message?Resolved 621130 Unable to install office 365

EMEA Central 621122 FW: Helicopter safety: letter from Alan Johnstone on the latest updates

Resolved 621149 spam emailResolved 621155 Sean Broadley_cannot connect to Internet, Microsoft Exchange

AM WCA Calgary 621165 PROBLEMS WITH OUTLOOKResolved 621167Need Latest Version of Java ASAP for Directors Accessing Important Documents

621184 Slow and highly unresponsive computer621191 Historical Address box list has been removed.621201 Outlook Problem621401621486 e-mail access621548 Headset unable to work on lync621639 Unable to print Excell documents from Microsoft Office 365621647 Microsoft Calendar621751 PDF Documnets Freezing622089 RE: AMEC Global IT Satisfaction Survey622158 require access to cimage / fusion622250 EXCEL Spreadsheet password protection622522 Emails missing from outlook that were previously stored in the vault622563 Access to JMS

Resolved 627091 directory accessResolved 627085 vault accessResolved 625387 Diamond data requestResolved 627062 deskphone issueResolved 627477 directory accessResolved 627893 bp claire ridgeResolved 627911 Office 365 InstallationResolved 628606 postmasterResolved 622563 Access to JMS

EMEA Scotland 624243 Multiple attempts required to join LANResolved 624269 Distribution ListResolved 624277 slow computerResolved 624295 access to emails

624360 Word (Office 365)624567 Enterprise Vault624575 add users to groups625234625253 JMS625259 IE10 Installed Via SDS But Not Available625260 not receiving email625274 Problems with Microsoft exchange625279 McAfee Console for Ann Holmes625376 Please add Siteman to my programes625387 RE: Diamond Data Query for helen.butlerhawes2625392 Removal of access to the HR training shared drive625404 Booking Authourisation625828 Outlook or Contact Relationship Mapping Tool625860 Aspentech HYSYS software626055 OIffice 365 migration626056 Samsung S3 mini not sync emails626061 Loss of My Documents626070 Cimage

Resolved 626041 Pamms issueResolved 626350 Access to DCS Reports Module for Jasmine and SNS

EMEA Scotland 626365 Unable to print off web form/sResolved 626518 Call Number: 624543 Tedds SoftwareResolved 626533 unable to login to access amecResolved 627066 Accessing Outlook when not connected to internetResolved 627108 Not able to open pdf

Funmi Odusanya cannot acces JMS.

Problem with Outlook calendar syncing with Samsung S4 phone

Resolved 627236 JMS - ErrorGlobal ACS 627339 Log in to Citrix DatabaseGlobal ACS 627346 Cannot download documents in fusionResolved 627355 No EE Reception on MobileResolved 627395 issues with outlook in 365Resolved 627421 Microsoft 365Resolved 627432 Archive recoverResolved 627436 FW: Technical meetings with Suppliers.Resolved

Eng SystemsResolved 629775 account disabled

EMEA Scotland 629538 MDAX issueResolved 629672 BSODResolved 629483 MDAX issueResolved 629554 pamms account creationResolved 629647 MDAX issuePending 629481 directory accessPending 629736 fusion account creationResolved 628992 pamms account creationResolved 628724 email sent to junk

629490 DCS access629789 rnet BB request629790 rnet BB request625017 fusion data borer624141 timenet issue629930 shared drive issue

Status Email IssueGlobal ACS



MDAXMDAX


ResolvedMDAX

Global ADGEMEA UK Central

Global ACSEMEA North

ResolvedResolved

GBSResolvedResolved

Global ADGResolvedResolvedResolvedResolvedResolvedResolved

FW: Helicopter safety: letter from Alan Johnstone on the latest updates

Sean Broadley_cannot connect to Internet, Microsoft Exchange

Need Latest Version of Java ASAP for Directors Accessing Important Documents

Emails missing from outlook that were previously stored in the vault

ResolvedGlobal ADGGlobal ACSResolvedResolved


Problem with Outlook calendar syncing with Samsung S4 phone

Global ADGMDAX

EMEA CentralMDAXGBS

MDAXResolvedResolved

GBSResolved

GBSResolvedResolved

Global ACSResolvedPending

Status

Date Calls Issue20-Oct-14 621030 locked account20-Oct-14 621037 unable to login to outlook36520-Oct-14 621039 certificate error20-Oct-14 621040 outlook - connect to box20-Oct-14 621057 mcafee encryption login issue20-Oct-14 621065 password reset20-Oct-14 621074 timenet issue20-Oct-14 621082 locked account20-Oct-14 621117 mobile email issue20-Oct-14 621128 timenet issue20-Oct-14 621140 mdax issue20-Oct-14 621156 unable to access compass20-Oct-14 621170 expenses form issue20-Oct-14 621188 mobile phone issue20-Oct-14 621299 LFS request20-Oct-14 621322 office365 downgrade20-Oct-14 621334 mdax issue20-Oct-14 621343 sharepoint - account disabled20-Oct-14 621103 mobile email issue20-Oct-14 621387 unable to login to JMS20-Oct-14 621393 locked account21-Oct-14 622063 locked account21-Oct-14 622068 vpn connection issue21-Oct-14 622070 unable to login to the desktop21-Oct-14 622086 office365 installation21-Oct-14 622095 unable to download documents from fusion21-Oct-14 622100 locked account21-Oct-14 622142 desktop - domain controller is down or unavailable21-Oct-14 622183 office365 downgrade21-Oct-14 622191 rnet - unable to open mdax training21-Oct-14 622202 óutlook - connect to box21-Oct-14 622220 password reset21-Oct-14 622224 Locked account21-Oct-14 622277 unable to login to lync21-Oct-14 622288 voicemail pin reset21-Oct-14 622297 mdax access request21-Oct-14 621208 mcafee encryption login issue21-Oct-14 622312 proxy issue21-Oct-14 622321 fusion - java issue21-Oct-14 622330 print issue21-Oct-14 622334 outlook - connect to box21-Oct-14 622348 guest account expired21-Oct-14 621469 office365 installation21-Oct-14 622393 password expired21-Oct-14 622399 locked account21-Oct-14 614650 outlook365 issue21-Oct-14 621543 fusion - access request21-Oct-14 622508 email account issue21-Oct-14 622510 pdms access21-Oct-14 610140 outlook fails to open21-Oct-14 622303 M drive issue21-Oct-14 622571 M drive issue

21-Oct-14 622591 blackberry enterprise setup21-Oct-14 622608 locked account22-Oct-14 623037 etap 12.5 request22-Oct-14 623058 Msword issue22-Oct-14 623064 mcafee encryption login issue22-Oct-14 623074 outlook - connect to box22-Oct-14 623103 outlook - disconnected22-Oct-14 623113 outlook - disconnected22-Oct-14 623146 outlook freezes when replying to emails22-Oct-14 623158 login script issue22-Oct-14 623176 mobile email issue22-Oct-14 623234 file restore22-Oct-14 623235 locked account22-Oct-14 623292 marimba rebuild22-Oct-14 622389 metastorm issue22-Oct-14 623383 pamms account issue22-Oct-14 621078 bb email setup22-Oct-14 622078 pdms access22-Oct-14 623453 grs follow up22-Oct-14 623464 mobile email issue22-Oct-14 623474 unable to access webmail22-Oct-14 623492 locked account22-Oct-14 623502 msvisio request22-Oct-14 623549 office365 installation22-Oct-14 623590 jsm issue23-Oct-14 624074 account reenable request23-Oct-14 620446 Directory Access23-Oct-14 624092 timenet issue23-Oct-14 624117 timenet issue23-Oct-14 624140 pamms account issue23-Oct-14 623353 lync issue23-Oct-14 624169 lync issue23-Oct-14 624188 system center isntallation23-Oct-14 624198 unable to connect to the VPN23-Oct-14 624204 ie upgrade request23-Oct-14 624213 lync issue23-Oct-14 624230 mobile email issue23-Oct-14 624304 unable to attach files in cimage23-Oct-14 624307 new user login credential23-Oct-14 624323 password reset23-Oct-14 624328 locked account23-Oct-14 624340 outlook issue23-Oct-14 624351 unable to login to JMS23-Oct-14 624358 Password Reset23-Oct-14 617565 marimba rebuild23-Oct-14 624595 PDR issue24-Oct-14 622057 mcafee encryption login issue24-Oct-14 625053 mcafee encryption login issue24-Oct-14 625017 fusion/atracs24-Oct-14 625086 unable to access a shared drive24-Oct-14 625089 locked account24-Oct-14 625101 unable to access external websites24-Oct-14 625112 pamms account creation

24-Oct-14 625108 fusion access24-Oct-14 625175 java issue24-Oct-14 625179 unable to login to pamms24-Oct-14 625201 outlook - disconnected24-Oct-14 625246 mdax issue24-Oct-14 625251 locked account24-Oct-14 625300 locked account24-Oct-14 623163 shared mailbox24-Oct-14 625240 mcafee encryption login issue24-Oct-14 625427 mcafee encryption login issue24-Oct-14 622910 password reset24-Oct-14 625795 employee services portal24-Oct-14 625797 Password Reset24-Oct-14 625801 voicemail call24-Oct-14 625802 mcafee encryption login issue24-Oct-14 625806 unable to access offshore timenet24-Oct-14 625807 shared drive issue24-Oct-14 625808 mcafee encryption login issue24-Oct-14 625809 domain controller is down or unavailable24-Oct-14 625810 outlook - disconnected24-Oct-14 625811 no logon servers available24-Oct-14 625813 unable to connect to the VPN24-Oct-14 625814 admin rights request24-Oct-1424-Oct-1424-Oct-1424-Oct-1424-Oct-1424-Oct-1424-Oct-1424-Oct-1424-Oct-1424-Oct-1424-Oct-1424-Oct-1424-Oct-1424-Oct-1424-Oct-1424-Oct-1424-Oct-1424-Oct-1424-Oct-14

Status Portals Tickets Issue StatusResolved 621083 outlook - connect to box OpenResolved 621115 DNS to IP request Global ACSResolved 621168 mobile email issue OpenResolved 621226 delegation issue in outlook OpenResolved 621045 outlook issue Open

EMEA Cont EU 621049 outloook password ResolvedResolved 621365 outlook issue ResolvedResolved 616335 wallpaper issue ResolvedResolved 616185 Directory Access ResolvedResolved 616319 wifi switch issue EMEA CentralResolvedResolvedResolvedResolved


DCS SupportResolvedResolvedResolvedResolved 612586 - Email on mobile phone - ScotlandResolved 612589 - Laptop issue when working from home - UK SouthResolved 612925 - MS Lync 2014 contact picture issue - UK CentralResolved 612625 - SDS is not working - ScotlandResolved 613371 - Outlook is down - AzerjaibanResolved 613547 - calendar sharing issue - ScotlandResolved 613628 - outlook connect to box - UK SouthResolvedResolvedResolvedResolvedResolvedResolvedResolved

MDAX SupportResolved


Global ADGResolvedResolvedResolved

Global ACSResolved

Global ADGEng Systems


Global ACSResolvedResolved 618186 Assistance with editing a PDF fileResolved 618219 Request 609960Resolved 618228 SkypeResolved

Global ACSResolved

Global ACSEMEA North


Global ACSGBS

ResolvedGlobal ACS

Eng SystemsEMEA Scotland


Global ACSResolved

Global ADG 618617 Project JMS AccessResolved 618714 Access to server

GBS 618738 Citrix>Sprint BSG Denied accessPending 618757 mobile email setupResolved 618790 Outlook 365 migration issuesResolved 619163 Baku Fusion login passwordResolved 619174 PaMMs Software installation RequestResolved 619233 OFFICE 365 LOSS OF FUNCTIONSResolved 619239 Outlook - Send/receive error at start up every dayResolved 619250 guest account requestResolved 619271 SDS not workingResolved 619278 Scanned Documents going to Junk mailResolved 619296 Offshore Timenet access

Global ADG 619304 resource schedulerResolved 619305 Unable to access DMG mailbox IvanhoeResolved 619309 Google EarthResolved 619317 Access to previous project dataResolved 619322 Add softare to assets (O&M)Resolved 619330 Lync issueResolved 619379 lync issue

GBSResolved 621277 Outlook Not updatingResolved 621289 mobile phone - email password change

EMEA Scotland 621291 Lost "M" DriveEMEA Scotland 621312 IT request

Resolved 621327 NATELLA.NAIBOVAEMEA Central 621332 Security certificate error in Microsoft Outlook 2013

Resolved 621336 Offshore Planning Software / IT


MDAX SupportGlobal ADG

ResolvedResolvedResolvedResolvedResolvedResolved 621419 MDAX no software to add MDAXResolved 621424 DCS Access ResolvedPending 625017 atracs login issue GBSPending 625105 trueview request ResolvedResolved 625289 pamms account issue GBSPending 625275 software request Resolved

Global ACS 620565 folder access Global ADGResolved 620411 fusion - access request ResolvedResolved 622286 DL request ResolvedResolved 622244 Rnet outlook issue EMEA CentralResolved 621243 postmaster ResolvedResolved 621273 Directory Access EMEA Central

622552 JMS access Resolved622259 fusion access Resolved622581 vault issue Resolved623321 CTRM application request Resolved623316 timnet password reset Resolved623254 rnet - primavera request EMEA Central623282 scanner issue EMEA South623240 promises and zyfind EMEA Central623157 Fusion access request Resolved623212 ctrm project access Resolved623073 mailbox request Resolved623053 timenet - password reset Resolved625805 postmaster Resolved625798 postmaster Resolved625776 postmaster Resolved625771 postmaster Resolved623448 MDAX issue Resolved625119 rnet - DNS issue EMEA Central624192 printer issue EMEA Central

Email Issue Status

623720 Directory Access Resolved

Date Calls Issue13-Oct-14 616120 outlook doesn’t upate new emails13-Oct-14 616128 mcafee encryption login issue13-Oct-14 616140 locked account13-Oct-14 616149 timenet account13-Oct-14 616167 Password reset13-Oct-14 616195 Password reset13-Oct-14 616391 fusion - unable to download documents13-Oct-14 616407 unable to login to access amec13-Oct-14 616413 folder restore13-Oct-14 616424 callback request13-Oct-14 616438 unable to login to lync13-Oct-14 616450 mobile email issue13-Oct-14 616475 shared mailbox issue13-Oct-14 616502 mcafee encryption login issue13-Oct-14 616527 mobile email issue13-Oct-14 616551 mcafee encryption login issue13-Oct-14 616556 timenet password reset13-Oct-14 616579 pamms issue13-Oct-14 616589 password reset13-Oct-14 616608 laptop - trust relationship error13-Oct-14 616652 ms excel issue14-Oct-14 616998 JMS - unable to edit documents14-Oct-14 617008 locked account14-Oct-14 617025 office365 - connect to boxes14-Oct-14 617032 shared mailbox issue14-Oct-14 617047 outlook doesn’t upate new emails14-Oct-14 617053 locked account14-Oct-14 617065 locked account14-Oct-14 617109 outlook keeps on not responding14-Oct-14 617139 lost access to a shared drive14-Oct-14 617178 shared drive issue14-Oct-14 617200 outlook - initial setup14-Oct-14 617275 account creation follow up14-Oct-14 617297 outlook doesn’t upate new emails14-Oct-14 617300 shared mailbox issue14-Oct-14 617320 data service is not working on the BB14-Oct-14 617174 laptop - no boot14-Oct-14 617337 outlook - disconnected14-Oct-14 617374 mcafee encryption login issue14-Oct-14 617328 printer mapping14-Oct-14 617484 Password reset14-Oct-14 617514 mobile email issue14-Oct-14 617522 unable to login to lync14-Oct-14 617537 blackberry setup14-Oct-14 617572 mcafee encryption login issue14-Oct-14 617593 expenses issue14-Oct-14 617648 outlook - disconnected15-Oct-14 618138 outlook - disconnected15-Oct-14 618149 outlook - connect to box15-Oct-14 618156 outlook - stuck on loading profile15-Oct-14 618162 outlook - connect to box15-Oct-14 618178 laptop - trust relationship error15-Oct-14 618227 unable to access a shared mailbox15-Oct-14 618240 unable to login to ms lync15-Oct-14 618264 ms office activation15-Oct-14 618280 login script issue

15-Oct-14 618291 outlook is not loading15-Oct-14 617473 Webnow - java issue15-Oct-14 618568 outlook - disconnected15-Oct-14 618573 locked account15-Oct-14 618587 fusion - password reset15-Oct-14 618601 locked account15-Oct-1415-Oct-1415-Oct-1416-Oct-14 619188 convero - password reset16-Oct-14 619202 locked account16-Oct-14 619207 locked account16-Oct-14 619225 mcafee encryption login issue16-Oct-14 619418 file restore16-Oct-14 619438 locked account16-Oct-14 619429 unable to receive recall notifications16-Oct-14 618921 fusion - pasword reset16-Oct-14 619341 primavera issue16-Oct-14 619451 locked account16-Oct-14 619455 mcafee encryption login issue16-Oct-14 619488 truview request16-Oct-14 619513 mcafee encryption login issue16-Oct-14 619512 outlook is down16-Oct-14 607000 account reactivation16-Oct-14 619563 convero - password reset16-Oct-14 619576 outlook - disconnected16-Oct-14 619634 outlook - disconnected16-Oct-14 619650 mobile email issue16-Oct-14 619341 primavera issue16-Oct-14 619730 adobe acrobat issue17-Oct-14 620159 laptop - no logon servers available17-Oct-14 620162 mcafee encryption login issue17-Oct-14 620169 mdax issue17-Oct-14 620173 locked account17-Oct-14 620175 locked account17-Oct-14 620182 mdax issue17-Oct-14 620187 citrix issue17-Oct-14 620200 mdax issue17-Oct-1417-Oct-1417-Oct-1417-Oct-1417-Oct-1417-Oct-1417-Oct-1417-Oct-1417-Oct-1417-Oct-1417-Oct-1417-Oct-1417-Oct-1417-Oct-1417-Oct-1417-Oct-1417-Oct-1417-Oct-1417-Oct-14

17-Oct-1417-Oct-1417-Oct-1417-Oct-1417-Oct-1417-Oct-1417-Oct-1417-Oct-1417-Oct-1417-Oct-1417-Oct-1417-Oct-1417-Oct-1417-Oct-1417-Oct-1417-Oct-1418-Oct-14 620828 webmail issue18-Oct-14 620829 hibernation issue18-Oct-14 620832 mcafee encryption login issue18-Oct-14 620883 blackberry issue18-Oct-14 620834 timenet issue18-Oct-14 620838 account expired18-Oct-14 620841 access amec issue18-Oct-14 620842 outlook contacts are missing18-Oct-14 620844 locked account18-Oct-14 620853 unable to download documents from fusion18-Oct-14 620788 mcafee encryption login issue18-Oct-1418-Oct-1418-Oct-1418-Oct-1418-Oct-1418-Oct-1418-Oct-1418-Oct-1418-Oct-1418-Oct-1418-Oct-1418-Oct-1418-Oct-1418-Oct-1418-Oct-1418-Oct-1418-Oct-1418-Oct-1418-Oct-1418-Oct-1418-Oct-1418-Oct-1418-Oct-1418-Oct-1418-Oct-1418-Oct-1418-Oct-1418-Oct-1418-Oct-1418-Oct-14

18-Oct-1418-Oct-1418-Oct-1418-Oct-1418-Oct-1418-Oct-1418-Oct-1418-Oct-1418-Oct-1418-Oct-1418-Oct-14

Status Portals TicketsResolved 616190Resolved 610004Resolved 610734Resolved 610755Resolved 610797Resolved 610851Resolved 610909Resolved 610705

EMEA Central 611438Resolved 611473ResolvedResolved


GBSResolved

AM EUS PPAPendingResolved 616996Resolved 617004Resolved 616271ResolvedResolvedResolvedResolvedResolvedResolved


Global ACSGlobal ACS


AM WCA KearlResolvedResolved

Global ACSResolvedResolvedResolvedResolved 615044Resolved 615289Resolved 615299Resolved 615300Resolved 615303

Global ACS 615305Resolved 615319Resolved 615325Resolved 615326

Resolved 615339Resolved 615341Resolved 615360Resolved 615371Resolved 615387Resolved 615390

615397615422615376

Convero 616097Resolved 616107Resolved 616114Resolved 616132Resolved 616147Resolved 616159Resolved 616181Resolved 616186Resolved 616205Resolved 616228Resolved 616231Resolved 616238Resolved 616244Pending 616254Resolved 616262Resolved 616273Resolved 616302Resolved 616304ResolvedResolvedResolvedResolved 620153Resolved 612540

MDAX 612444Resolved 620245Resolved 612869

MDAX 612988Resolved 612582Resolved 613371

612586612580612680612704620319620294620236620346612625612797612899612925613050612992612960612848613259612941613054

612954613518613516613602613621613622620431613429613547613496613695620484613657613668620535620467

Resolved 620781Resolved 620758Resolved 620681Resolved 620998Resolved 619091

Global ADG 619717Resolved 620135Resolved 620636Resolved 612373Resolved 614960

Global ACS 615518616460616495617112617169617233617438617546617642617766618266618311618343618417618490618691619284619319619414619458619612620035620231620282620299620315620347620477620527620567614971

618614619261619671618340620233620259620512620818620819620820620831

Issue Status Emailfusion issue GBS

ms word issue Resolvedt drive access Resolved

java issue Pendingvpn issue Resolvedlync issue Global ACS

outlook - nk2 issue Resolvedemail pop up box Resolved

benlty microstation Resolveddirectory access Resolved

Baku - S drive issue Pending 617420Baku - S drive issue Pendingoffice365 downgrade Pending

FW: Request GRS-S058177 has been submittedoutlook disconnected

Shared Folder not secureMicrosoft project missing from laptop

Microsoft Lync not installedLync access

Unable to sign in to Lynclync not working since 365 upgrade

Office 360 Migration

After installing Microsoft Office365 Lync does not workOffice 365

Access to Vault emails after 365 installationIs it possible to record a meeting via Lync?

Seting a second Mailbox auto replyDESK PHONE

Not getting emails on phone after Office 365 upgradeDirectory Access

Offshore Timenet AccessOffice 365 software

UNable to send emails from new inboxesNew background screen

desktop backgroundDesk top back ground

Archived folders of emails not accessible after office365 installationFW: Request GRS-S062775 Approved

Desktop BackgroundUnable to log to JMS Data Base

Fixed Phone Log inOffice 2013 installed - can't log onto Lync

Win-Pak Access Control System (running from Birchwood)Failre of one of the PC Screens

Microsoft Office 365 ProPlusUnable to access Team CalendarNew account for Cimage / Fusion

PDF and other attachmentsVPN Access

outlook issue ResolvedDirectory Access Resolvedms excel issue Global ACS

Directory Access Resolvedms lync issue Pending

folder restriction EMEA Northoutlook search feature Resolved

outlook is down Pendingmobile email issue Pending

vault issue Resolvedwebmail - browser issue Resolved

lync issue Resolvedadobe acrobat request Open

lync issue Openconvero issue Resolved

unable to open excel files ResolvedSDS issue Pending

MS Lync issue Pendingoutlook - connect to box Resolved

lync - picture issue PendingBB activation Global ACS

outlook search feature Resolvedlync issue Pending

system center installation Pendingintune inquiry Resolved

staad pro Resolvedamec email on ipad Resolved

shared mailbox issue Resolvedshared mailbox issue Global ACS

OWA issue Resolvedemail account issue Resolvedoffice365 downgrade Resolvedoffice365 downgrade Resolved

phone issue Resolvedlogin issues Pending

shared calendar issue Pendingpostmaster Resolved

indexing issue Resolvedoutlook issue Resolved

documentum issue Resolvedatrisk request Resolved

account termination Global ADGAccess to archive folder Resolved

box request Global ACSbox login issue Global ACSMS word issue Open

ms outlook search issue OpenLFS Pending

power point issue Openvault issue Resolved

login script issue OpenNew Unit of Work Folders

Mobile Device Email Activation RequestAccess toPromises and ZyFind - RNet

Allocation of telephoneAccess Amec Log-in Issues

access to 'vault'Access to Windows Group ITGI-LocalPW-Admins

Access to JMS and the TGT Freon Replacement ProjectRemoval of laptops and IT Equipment

Access to vault.network access

User Account Transfer Form - Cusick, SarahFusion Access

mdaxFusion Access - 0426VIEW

Access to network driveNew account for Cimage / Fusion

ADD TO NEXVIEW GROUP IN FUSION - LYNNE EWENFarringdon Place inability to print

add software to assets (adobe O&M)London Fusion Password problem

access to email accountsLaptop (727828) screen failed and intermittent fault with mouse pad

Pamms MRV & MIV Roll BackRequest for HMDI>VGA converter and USB phone charger cable.

change the default settings for Konika Minolta C353 Series PCL printerPHAST 6.7

Phone numberVoicemail

Mobile Device Email Activation RequestADD TO NEXVIEW GROUP IN FUSION - SCOTT GILBERT

New Restricted Folderpc collection

outlook is downemail address change

promises - rnetmdax issuernet laptop

rnet - login scriptspostmasterpostmasterpostmasterpostmasterpostmaster

Issue Status

Directory Access Resolved

Date Calls Issue Status Portals Tickets Issue Status Email Issue Status6-Oct-14 611371 mcafee encryption login issue Resolved6-Oct-14 611381 password reset Resolved6-Oct-14 611386 locked account Resolved6-Oct-14 611393 unable to login to lync Resolved6-Oct-14 611402 outlook - connect to box Resolved6-Oct-14 611421 Password expired Resolved6-Oct-14 611426 locked account Resolved6-Oct-14 611443 locked account Resolved6-Oct-14 611449 locked account Resolved6-Oct-14 611465 desktop - network connection issue EMEA Scotland6-Oct-14 611474 locked account Resolved6-Oct-14 611484 locked account Resolved6-Oct-14 611490 account reenable Global ADG6-Oct-14 611506 initial password request Global ADG6-Oct-14 611576 Password Reset Resolved6-Oct-14 609116 IEBMS Resolved6-Oct-14 611599 Password Reset EMEA South6-Oct-14 611604 webmail issue Resolved6-Oct-14 611609 mcafee encryption login issue Resolved6-Oct-14 611599 Password Reset EMEA South6-Oct-14 611617 cad viewer request Resolved6-Oct-14 611620 locked account Resolved6-Oct-14 611629 mobile email issue Resolved6-Oct-14 611651 outlook - connect to box Resolved6-Oct-14 611670 outlook - connect to box Resolved6-Oct-14 611689 locked account Resolved6-Oct-14 610875 laptop - diskspace AM EUS Central6-Oct-14 611737 CAS EMEA CAS6-Oct-14 611760 sharecat Resolved6-Oct-14 611565 mobile email issue Resolved6-Oct-14 611809 outlook - connect to box Global ACS6-Oct-14 611833 email issue Resolved6-Oct-14 611840 mobile phone service Resolved6-Oct-14 611506 initial password request Global ADG6-Oct-14 611854 print issue Resolved6-Oct-14 611496 blackberry issue Global ACS6-Oct-14 611878 rnet - locked account EMEA Central7-Oct-14 612403 locked account Resolved 542856 Need access rifghts changing7-Oct-14 612407 laptop - no power EMEA Central 601231 Crystal Ball license7-Oct-14 612417 outlook - mailbox issue Resolved 606831 E mails not working7-Oct-14 611506 login issue Resolved 606854 Robbie Low- smart phone7-Oct-14 612435 vpn Resolved 606927 Meeting Rooms 3b1 & 3b27-Oct-14 612538 outlook search issue Resolved 606940 Email classification not working7-Oct-14 612451 laptop - network connection issue EMEA Scotland 606990 Primavera 6.7 central database login details7-Oct-14 612630 ouitlook issue Global ACS 607013 batchscan export error message7-Oct-14 612639 mobile email issue Resolved 607034 PVELITE 2012 ERROR7-Oct-14 611628 deskphone issue EMEA South 607040 AMEC Academy error7-Oct-14 612455 shared mailbox issue Resolved 607057 Bruce's outlook7-Oct-14 612663 locked account Resolved 607114 Email Password Problem7-Oct-14 612686 mobile email issue Resolved 607441 Login name and password required for Primavera P67-Oct-14 612698 password reset Resolved 607989 Mobile Device Email Activation Request7-Oct-14 612782 excel issue Global ACS7-Oct-14 612796 scan to email issue Resolved7-Oct-14 612817 remove from FP group Global ACS

10-Oct-14 615304 vault issue Global ACS 594558 Outlook Vault Issues10-Oct-14 615306 locked account Resolved 608305 DIrectory access request - write access10-Oct-14 615314 locked account Resolved 609909 Java issue using BP applications10-Oct-14 615327 missing system center Global ACS 610037 FW: (EMEA UK) Directory Access Request10-Oct-14 610049 Error with profile edit10-Oct-14 610050 Vault access10-Oct-14 610059 Interim review issue10-Oct-14 610060 Interim review issue10-Oct-14 610061 Interim review issue10-Oct-14 610062 Interim review issue10-Oct-14 610072 Outlook - other person has access to my vault10-Oct-14 610073 difficulty running MDAX traing software10-Oct-14 610075 Call Manager10-Oct-14 610082 Email group10-Oct-14 610124 Adobe Professional10-Oct-14 610153 MDAX training10-Oct-14 610244 Document Access in Fusion 510-Oct-14 610247 Access to mail in a vault10-Oct-14 610253 KCAD PC's10-Oct-14 610298 Loss of archive

Date Calls Issue1-Oct-14 608811 outlook - connect to box1-Oct-14 608816 fusion issue1-Oct-14 607280 email vault issue1-Oct-14 608838 unable to access amecnet1-Oct-14 608879 unable to open outlook1-Oct-14 608901 locked account1-Oct-14 608911 unable to login to lync1-Oct-14 607906 obshandymanlon mailbox1-Oct-14 608921 informational 1-Oct-14 608928 password expired1-Oct-14 606861 outlook - connect to box1-Oct-14 608956 M drive issue1-Oct-14 608969 DL issue1-Oct-14 608976 Password reset1-Oct-14 608038 lync access1-Oct-14 609035 revit issue1-Oct-14 609041 rnet - password issue1-Oct-14 607902 BB setup1-Oct-14 609242 shared mailbox mapping1-Oct-14 50026 iphone issue1-Oct-14 607654 adobe acrobat issue1-Oct-14 609294 office365 installation1-Oct-14 609329 unable to open websites2-Oct-14 605279 printer issue2-Oct-14 609766 account disabled2-Oct-14 609768 Password reset2-Oct-14 609776 unable to connect to the VPN2-Oct-14 609787 locked account2-Oct-14 609793 proxy issue2-Oct-14 609792 locked account2-Oct-14 609800 locked account2-Oct-14 609821 voicemail pin reset2-Oct-14 609834 locked account2-Oct-14 609860 outlook - connect to box2-Oct-14 609869 deltek - password reset2-Oct-14 609870 unable to login to lync2-Oct-14 609880 livelink access2-Oct-14 602076 DCS issue2-Oct-14 609959 cadd 9.11 issue2-Oct-14 610003 jms access2-Oct-14 610017 mobile email issue2-Oct-142-Oct-142-Oct-142-Oct-142-Oct-142-Oct-142-Oct-142-Oct-142-Oct-142-Oct-142-Oct-143-Oct-14 610637 locked account3-Oct-14 610693 mobile email issue3-Oct-14 610720 unable to access webmail3-Oct-14 610761 unable to login to convero

3-Oct-14 610768 unable to connect to the VPN3-Oct-14 610783 pipedata request3-Oct-14 610789 outlook search issue3-Oct-14 610810 outlook search issue3-Oct-14 610821 locked account3-Oct-14 610818 fusion issue3-Oct-14 610817 website blocked3-Oct-14 610837 mobile email issue3-Oct-14 610855 unable to login to deltek3-Oct-14 610856 unable to login to deltek3-Oct-14 610897 jms access request3-Oct-14 610910 LFS request3-Oct-14 605440 java issue3-Oct-14 610946 locked account3-Oct-14 610967 locked account

Status Portals TicketsResolved 608477Resolved 598594Resolved 600625Resolved 601927Resolved 603738Resolved 604326Resolved 604357Pending 604442Resolved 605257Resolved 605304Resolved 605321

Global ADG 605420Global ADG 605939

Resolved 606621Global ADG 606672

ResolvedEMEA CentralGlobal ACSResolved

AM mobilityResolvedResolvedResolved

EMEA Cont 605955Resolved 605957

EMEA Scotland 592856Resolved 607065Resolved 609863Resolved 609918Resolved 606612Resolved 606907Resolved 606956Resolved 608223Resolved 606624

AEI business 605305Resolved 605289Resolved 606239Resolved 606075

Global ACS 606615Resolved 606015Resolved 605948

604110605981604367605431605975604514605410606622606268606794606896

Resolved 593782Resolved 597327Resolved 597403Resolved 599451


Global ACS 604338Resolved 605966

AEI business 606060AEI business 606068

Resolved 606147Global ACS 606268Global ACS 606622Resolved 606635Resolved 606681

Issue Status Emailadobe acrobat request

unable to view documents in FusionUser name update in sharepoint

Unable to Access HRMSMimecast

Access to DCS Reports Module for Alder DCS - Mike Robertsonmcafee unknown userAutoCAD Dialog Boxes

Unable to add a subfolder within EFSS journal inboxMobile activation - Active Sync Group

Email Inbox Error (Search Results)No Access to Documents after Fusion NATRES 1 Login

An access to access to CFD (Chirag) JMS Dbs.outlook - display name update

>2500 emails received in 1 day [Postmaster] Email Delivery Failure

recycle bin issue Resolvedvpn issue Pending

citrix access to iebms GBSaccess to amec resources Global ACS

deskphone issue EMEA Southvisio request EMEA Scotland

java for documentum Resolvedpdms / cad launcher Resolved

printer issue EMEA Scotlandpamms ghana database GBSpamms ghana account GBS

vault issue ResolvedIE upgrade Resolved

plant designer Resolvedtimenet issue ResolvedConvero issue Resolvedoutlook issue Global ACSIE8 upgrade Resolved

rscheduler issue Resolvedoutlook search issue Pending

nitro pdf Resolvednitro pdf Resolved

dcc mailbox issue Resolvednew access Resolvednew access Resolved

admin rights request Resolvedabms Resolved

mailbox size issue Global ACSdl_activesync group Global ACS

TimeNet passwordTimenet/IE IssueTimenet does not allow me to add CTR codes to my personal list.Request 597629 in HelpDesk

Can I have my old emails restored to my Outlook account?BP Clair Ridge Access to London and Aberdeen Cimage for Matt GuyverAccess to Offshore TimenetOnshore Timenet - HR Admin - ReportsAndroid phone is not picking up emailsAccess to Commercial Workflow Reports in mySPSJMS Reports & JobcardsHugh MacAulay - AccessOperator Suite ApplicationTimenet problemAccess to offshore & sandbox JMS Systemsadms issueadmin rights requestRemote AccessLync meeting is not possible to create

Issue Status

Date Calls Issue22-Sep-14 601800 outlook - connect to box22-Sep-14 601802 DAR - network issue22-Sep-14 601810 DAR - network issue22-Sep-14 601817 shared mailbox issue22-Sep-14 601828 mobile email setup22-Sep-14 601840 DAR - network issue22-Sep-14 601871 etap request22-Sep-14 601893 outlook - connect to box22-Sep-14 601903 file restore22-Sep-14 601915 Password Reset 22-Sep-14 601933 pamms - printer issue22-Sep-14 601960 outlook profile issue22-Sep-14 601977 mcafee encryption login issue22-Sep-14 601966 lync issue22-Sep-14 602054 shared mailbox issue22-Sep-14 602062 outlook - connect to box22-Sep-14 593679 mobile email setup22-Sep-14 601829 timenet22-Sep-14 602116 blackberry issue22-Sep-14 602141 Password Reset 22-Sep-14 602242 locked account22-Sep-14 602259 shared mailbox issue22-Sep-14 602365 shared drive mapping22-Sep-14 602401 internet connection issue22-Sep-14 602408 Request to send the initial login password22-Sep-14 602446 mobile email setup22-Sep-14 602486 outlook issue23-Sep-14 603017 locked account23-Sep-14 603020 locked account23-Sep-14 598811 JMS request23-Sep-14 600442 Offshote timenet request23-Sep-14 603028 fusion password reset23-Sep-14 603034 locked account23-Sep-14 603042 vpn gui issue23-Sep-14 603058 cert error23-Sep-14 603090 notification area issue23-Sep-14 603099 unable to launch pamms23-Sep-14 603115 timenet issue23-Sep-14 603140 mcafee encryption login issue23-Sep-14 603010 autocad request23-Sep-14 603168 outlook - connect to box23-Sep-14 603176 locked account23-Sep-14 603200 outlook - connect to box23-Sep-14 603362 mobile email setup23-Sep-14 598721 dummy account request23-Sep-14 603434 outlook - connect to box23-Sep-14 603488 outlook and lync issue23-Sep-14 603487 altair pension23-Sep-14 603505 lync issue23-Sep-14 603516 unable to access webmail23-Sep-14 603546 mobile email setup23-Sep-14 600511 Write access 23-Sep-14 603568 account disabled23-Sep-14 60360 mobile email issue24-Sep-14 604113 outlook - disconnected24-Sep-14 604122 locked account

24-Sep-14 604134 Password Reset 24-Sep-14 604140 timenet - java issue24-Sep-14 604144 IE - proxy issue24-Sep-14 604147 locked account24-Sep-14 604153 locked account24-Sep-14 602162 locked account24-Sep-14 604171 locked account24-Sep-14 604358 desktop - no network connection24-Sep-14 604360 locked account24-Sep-14 604366 intune issue24-Sep-14 604372 locked account24-Sep-14 604376 locked account24-Sep-14 604386 tempaid24-Sep-14 604388 laptop - no boot24-Sep-14 604413 mobile email setup24-Sep-14 604439 outlook issue24-Sep-14 595134 missing emails24-Sep-14 604507 truview issue24-Sep-14 604505 cad launcher24-Sep-14 604538 laptop - no boot device24-Sep-14 604542 metastorm issue24-Sep-14 604555 locked account24-Sep-14 604592 toolkit issue24-Sep-14 604611 mcafee encryption login issue24-Sep-14 604637 battery issue24-Sep-14 604643 grs followup25-Sep-14 605102 maas360 removal25-Sep-14 605115 mobile email setup25-Sep-14 605142 mcafee encryption login issue25-Sep-14 605302 locked account25-Sep-14 605341 mcafee encryption login issue25-Sep-14 603682 mobile email setup25-Sep-14 605355 locked account25-Sep-14 605363 primavera request25-Sep-14 605367 scan to email25-Sep-14 605378 locked account25-Sep-14 605382 navisworks request25-Sep-14 605389 locked account25-Sep-14 605417 locked account25-Sep-14 52596 name correction25-Sep-14 605278 Password Reset 25-Sep-14 605472 windows update issue25-Sep-14 605491 printer issue25-Sep-14 605499 r2s request25-Sep-14 605507 locked account25-Sep-14 605519 outlook issue25-Sep-14 605535 outlook - connect to box25-Sep-14 605542 outlook - connect to box26-Sep-14 605958 laptop - no boot26-Sep-14 605964 locked account26-Sep-14 605968 locked account26-Sep-14 606155 laptop - no video26-Sep-14 606156 outlook issue26-Sep-14 606166 unable to login to access amec26-Sep-14 606180 IE - proxy issue26-Sep-14 606200 mobile email setup26-Sep-14 606219 Java Issue

26-Sep-14 602125 mobile email setup26-Sep-14 606280 mcafee encryption login issue26-Sep-14 606288 mcafee encryption login issue26-Sep-14 606294 Password Reset 26-Sep-14 606320 convero - password reset26-Sep-14 606327 VPn issue26-Sep-1426-Sep-1426-Sep-14

Status Portals TicketsResolved 591119

EMEA North 596532Resolved 596694Resolved 596882Resolved 597077Resolved 597227PendingResolved


Global ACSResolved


Global ACSResolvedResolvedResolvedResolvedResolvedResolvedPendingResolvedResolved 600417Resolved 600473Resolved 600482Resolved 600493Resolved 600521Resolved 600532Resolved 600534Resolved 600569

Global ACS 600578Resolved 600599Resolved 600621Resolved 600624Resolved 600625Resolved 600662Resolved 600804Resolved 601120Pending 601162

Global ADG 601294ResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved 601597Resolved 601315

Resolved 599912Resolved 601980Resolved 598457Resolved 597738Resolved 604174PendingResolved



Global ACSResolved

Eng SystemsEMEA South


EMEA ScotlandResolvedResolved 598752Resolved 599602Resolved 599814Resolved 599851Resolved 600300Resolved 600368Resolved 600455Resolved 601143Resolved 601336Resolved 601902Resolved 601964Resolved 601992Resolved 602131

Global ADG 602257Resolved 602363

EMEA North 602499ResolvedPendingResolvedResolvedResolvedResolved

EMEA North 593994Resolved 601737Resolved 601926

AM WUS Texas 602024Global ACS 602093Resolved 602417Resolved 603105Resolved 603138Resolved 603190

Resolved 603250EMEA Central 603297EMEA Central 603357


603471603530603589

Issue StatusProblem with Email Resolved

Restricted access to IVC folders ResolvedTechnical Services Staff Directory Resolved

User Account Transfer Form - Auld, Richard ResolvedBentley viewer XM edn not working Resolved

JMS Error Resolved

BenleyNon Standard GRS Request - Adobe Acrobat Pro (RNet)

Cannot use the services feature on the cisco phonemobile email setup

FW: John Boran/Network ConnectionBaku Fusion access

FTP problemFusion access

ResnetGRS not complete

Create Aberdeen Cimage account for David Masters (BP Clair HU)Create JMS account for David Masters (read only) for BP Clair HU

User namemove adobe licence to new PC

NO access to JMSNew account for Cimage / Fusion

Email access on personal mobile phoneUnable to add delegate in MS Outlook

password reset ResolvedODBC connection Resolved

blackberry setup Global ACSpassword reset Resolvedoutlook issue Resolvedemail issue Pending

shared mailbox issue Resolved

On line PDR system non-functionalNo CITRIX ACCESS to Outlook - urgentoutlook issueOffline file synchronisationAccess to DCS Reports Module - Ross StephenUpdate of Contract 14020556 Security MatrixUnable to log phone back inFW: Commercial Folderdcs app requestFW: adding me to the water management e-mail groupHP Printer Transfer kit requiredlon-fs05\Global\LON_PDMSUseracess to shared folderout of office issue[Postmaster] Email Delivery Failure

Smart Phone & Email connectivityNetwork Account is locking itself out every dayLync WebinarIpad IssueMicrosoftInTune problem and no Wifi access (Building 601, Warrington)blackberryRemoval of ABZ PDMS AccessSEARCH ON EMAILS AND OPENING DOCUMENTS IN CIMAGENew Starter Stuart Morgan requires access to S:\Common Folder

closed call 525583 - please delete outdated email address

Hummingbird ExceedNew LaptopUser cannot enroll in SSRPMRe assigning a Cisco PhoneAccess to Visio requestOutlook not connectingLaptopResource schedulerNo network drives: including M-Drive

Email Issue Status

Date Calls Issue15-Sep-14 597221 outlook - connect to box15-Sep-14 597221 outlook - connect to box15-Sep-14 597232 network connection issue15-Sep-14 597238 HRMS certificate issue

15-Sep-14 597242 HRMS certificate issue15-Sep-14 597245 outlook - connect to box15-Sep-14 597252 locked account15-Sep-14 597259 HRMS certificate issue15-Sep-14 597263 outlook - connect to box15-Sep-14 597269 HRMS certificate issue15-Sep-14 597290 accessxa certificate issue15-Sep-14 597313 accessxa certificate issue15-Sep-14 597319 locked account15-Sep-14 597330 locked account15-Sep-14 597355 mobile email setup15-Sep-14 597368 accessxa certificate issue15-Sep-14 597375 lync issue15-Sep-14 597380 locked account15-Sep-14 597394 BB email setup15-Sep-14 597629 citrix - certificate issue15-Sep-1416-Sep-14 598444 outlook - connect to box16-Sep-14 598454 pamms - unable to login16-Sep-14 598461 computer performance issue16-Sep-14 598478 unable to access external websites16-Sep-14 598533 mcafee encryption login issue16-Sep-14 598545 laptop - no boot16-Sep-14 598563 password reset16-Sep-14 598607 locked account16-Sep-14 598554 mailbox size issue16-Sep-14 594524 account disabled16-Sep-14 598676 scram access in access amec16-Sep-14 598685 password reset16-Sep-14 598003 account issue for phil coles16-Sep-14 598695 primavera16-Sep-14 598702 locked account16-Sep-14 598708 primavera16-Sep-14 598736 locked account16-Sep-14 598740 outlook - connect to box16-Sep-14 598750 IE - proxy issue16-Sep-14 592584 mc excel issue16-Sep-14 598783 outlook - connect to box16-Sep-14 598829 password reset16-Sep-14 598857 outlook issue16-Sep-14 598860 locked account16-Sep-14 598901 mdax - timesheet issue16-Sep-14 598912 outlook - connect to box16-Sep-14 598933 mobile email issue16-Sep-14 598960 M drive issue16-Sep-14 598963 webmail issue16-Sep-14 598921 bb activation17-Sep-14 599479 software request17-Sep-14 599330 ftp site request17-Sep-14 599492 out of office setup17-Sep-14 599500 phone issue17-Sep-14 597412 directory access

17-Sep-14 599544 mobile email setup17-Sep-14 599560 lync issue17-Sep-14 599577 fusion17-Sep-14 599593 password reset17-Sep-14 599597 account creation issue17-Sep-14 599670 outlook - connect to box17-Sep-14 599678 password reset17-Sep-14 597294 outlook profile issue17-Sep-14 599687 mcafee encryption login issue17-Sep-14 599897 blackberry activation17-Sep-14 597941 outlook search issue17-Sep-1417-Sep-1417-Sep-1417-Sep-1418-Sep-14 600509 office365 request18-Sep-14 600515 out of office setup18-Sep-14 595045 email issue18-Sep-14 600552 LSS elite 18-Sep-14 600564 password expired18-Sep-14 600568 ssl error in citrix18-Sep-14 600583 stuck on windows update18-Sep-14 600586 locked account18-Sep-14 600590 locked account18-Sep-14 600602 mcafee encryption login issue18-Sep-14 600608 vault issue18-Sep-14 600620 printer issue18-Sep-14 600685 password reset18-Sep-14 600689 request to delete a folder18-Sep-14 600704 outlook - connect to box18-Sep-14 600711 M drive issue19-Sep-14 601104 missing shared drives19-Sep-14 601105 outlook - connect to box19-Sep-14 601108 mcafee encryption login issue19-Sep-14 601109 outlook - connect to box19-Sep-14 601112 mcafee encryption login issue19-Sep-14 601117 JMS issue19-Sep-14 601119 VPN19-Sep-14 601136 password reset19-Sep-14 601150 locked account19-Sep-14 601153 laptop request19-Sep-14 601132 primavera issue19-Sep-14 601160 pamms issue19-Sep-14 601173 S drive issue19-Sep-14 601179 autocad request19-Sep-14 601184 mobile email setup19-Sep-14 601191 outlook - send and receive issue19-Sep-14 601195 locked account19-Sep-14 601199 desktop - unable to login19-Sep-14 600441 personal mobile device19-Sep-14 595990 unable to open zip files19-Sep-14 601245 unable to send emails on a shared mailbox19-Sep-14 601246 mcafee encryption login issue19-Sep-14 601254 file restore19-Sep-14 601296 locked account19-Sep-14 48736 office 2013 request19-Sep-14 601399 account disabled

Status Portals Tickets IssueResolved 592864 mapinfo not workingResolved 592787 iphone - unable to connect to wifiPending 592923 mobile email setup

Global ACS 593536 mailbox issue

Global ACS 593544 spam emailResolved 593580 galaxy s3 sync issueResolved 593595 missing shared drives

Global ACS 593663 blackberry issueResolved 590040 amecnet login issue

Global ACS 593722 admin rights requestGlobal ACS 593740 mobile email setupGlobal ACS 593745 mailbox issueResolved 593664 deskphone issueResolved 593838 HSSE issueResolved 593841 webmail issue

Global ACS 593917 scan to email issueResolved 593844 compass issueResolved 594007 vpn issue

Global ACS 597784 mobile email issueGlobal ACS 594067 fusion access request

594013 mailbox issueResolved 594462 outlook issuePending 594479 outlook issue

Global ACSGlobal ACSResolved


Global ACSGlobal ADGGlobal ACSResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved

Global ACSResolved

Global ADGResolvedResolved

MDAX SupportResolvedResolved

Global ADGResolved

Global ACSResolved 594462 outlook search issue

Global ACS 595901 missing shortcut on access amecGlobal ADG 596443 fusion access requestEMEA North 596684 flaresim issue

Resolved 596700 fusion access request

Resolved 597017 outlook contact presence issueResolved 595707 mobile email issueResolved 595743 manager change in profileResolved 595746 onboarding module issue

Global ADG 595749 duplicate ticketResolved 595775 shared mailbox accessResolved 595788 outlook - connect to boxResolved 595802 shared mailbox issueResolved 595808 deskphone issue

Global ACS 595828 spam emailResolved 595867 mobile phone request

595882 nitro PDF issue595892 fusion issue595895 vault issue595948 vualt issue

Resolved 594519 BB activationGlobal ADG 594626 Directory access

Resolved 594666 outlook search issueBAU

ResolvedGlobal ACSResolvedResolvedResolvedResolvedResolved

EMEA CentralResolvedResolvedResolvedResolvedResolved 601088 baku fusion password resetResolved 601209 comp performance issueResolved 601208 comp performance issueResolved 600728 offshore timenetResolved 597018 mailbox issueResolved 596284 converoResolved 596066 citrix xenapp Resolved 596534 fusionResolved 597661 shared mailbox issue

EMEA Scotland 596452 low memory issueResolved 596488 pamms - access requestResolved 596516 amec academy issueResolved 596519 email address issueResolved 596633 update driverPending 596735 intuneResolved 596857 vault issueResolved 594679 fusion Resolved 596565 shared drive mapping

Global ACS 597103 jms/primavera citrix requestResolvedResolvedResolvedResolvedResolvedResolvedResolved

Status Email IssueResolved 597521 lync federation requestResolved 597522 update to MOD accessResolved 597549 mobile email issuePending 597710 mobile email issue

Resolved 597721 mobile email issueResolvedPendingPendingResolvedPendingResolvedResolvedResolvedPendingResolvedPendingResolvedResolved

Global ACSResolvedPendingPendingResolved



EMEA CentralResolvedResolvedResolvedResolved

EMEA SouthResolvedResolvedPendingResolvedResolvedResolved


ResolvedWithdrawnWithdrawnResolved


WithdrawnResolved

EMEA AzerjaibanGBS

LMS SupportGlobal ADG

EMEA ScotlandResolvedResolvedResolvedResolvedPending

StatusIDCA Global Apps

Global ADGPendingResolved

Pending

Date Calls Issue8-Sep-14 592369 Locked Account8-Sep-14 592373 Password Expired8-Sep-14 592375 mcafee encryption login issue8-Sep-14 592378 outlook - connect to box

8-Sep-14 592380 VPN - password expired8-Sep-14 588366 Printer Issue8-Sep-14 592387 mcafee encryption login issue8-Sep-14 588369 Directory Access8-Sep-14 592392 Password Reset8-Sep-14 587802 lync issue8-Sep-14 592426 Locked Account8-Sep-14 592433 outlook - connect to box8-Sep-14 592444 mailbox issue

8-Sep-14 592460 fusion - pop up blocker8-Sep-14 592465 Locked Account8-Sep-14 592491 mcafee encryption login issue8-Sep-14 592450 Password Reset

8-Sep-14 592509 Rnet - IE issue8-Sep-14 592524 webmail issue

8-Sep-14 592529 Locked Account8-Sep-14 592536 Locked Account8-Sep-14 592585 fusion - access issue8-Sep-14 592596 GRS follow up8-Sep-14 592657 folder restriction8-Sep-14 592679 informational8-Sep-14 592692 Locked Account8-Sep-14 592749 one drive issue8-Sep-14 592768 laptop - no boot8-Sep-14 592824 Password Reset8-Sep-14 591641 mobile email setup8-Sep-14 592851 Password Reset8-Sep-14 591752 mailbox issue8-Sep-14 592908 lync issue8-Sep-14 592955 mobile email setup8-Sep-14 592973 EE software install8-Sep-14 592986 timenet - password reset9-Sep-14 593528 Laptop - unable to login9-Sep-14 593533 laptop - network issues at home9-Sep-14 593545 shared mailbox issue9-Sep-14 593556 printer mapping9-Sep-14 593565 Password Reset9-Sep-14 593578 shared mailbox issue9-Sep-14 593620 mobile email setup9-Sep-14 593630 nk2 file restore9-Sep-14 593651 system center issue9-Sep-14 593692 Password Reset9-Sep-14 592637 power adapter issue9-Sep-14 593757 unable to login to skype9-Sep-14 593758 BBq10 setup9-Sep-14 593770 mailbox issue9-Sep-14 593781 MS powerpoint issue9-Sep-14 593815 mcafee encryption login issue9-Sep-14 593839 unable to search in outlook9-Sep-14 592197 mobile email setup9-Sep-14 593871 unable to login to lync9-Sep-14 593882 Locked Account

9-Sep-14 592440 outlook calendar issue9-Sep-14 593934 display issue9-Sep-14 593949 mobile email setup9-Sep-14 592722 hardware replacement9-Sep-14 593990 mobile email setup9-Sep-14 594039 outlook search9-Sep-14 594045 lync plugin in outlook9-Sep-14 594049 lync issue

10-Sep-14 594506 mcafee encryption login issue10-Sep-14 594509 outlook - connect to box10-Sep-14 594524 outlook - connect to box10-Sep-14 594081 printer issue10-Sep-14 594539 shared mailbox issue10-Sep-14 593965 shared mailbox issue10-Sep-14 594572 mailbox size increase10-Sep-14 594588 mailbox access10-Sep-14 594603 fusion - password reset10-Sep-14 594620 IE - java issue10-Sep-14 594630 mcafee encryption login issue10-Sep-14 594638 webmail issue10-Sep-14 594648 primavera10-Sep-14 594663 JMS10-Sep-14 594670 unable to open amecnet10-Sep-14 594751 outlook is not updating10-Sep-14 594758 outlook is not updating10-Sep-14 594770 outlook is not updating10-Sep-14 594782 mobile email setup10-Sep-14 594789 outlook is not updating10-Sep-14 594806 unable to access external website10-Sep-14 594815 rnet - folder restore10-Sep-14 594763 pamms issue10-Sep-14 594878 outlook - connect to box10-Sep-14 594895 outlook - connect to box10-Sep-14 594944 mobile email setup10-Sep-14 594959 outlook - disconnected10-Sep-14 594971 mobile email setup10-Sep-14 594990 password reset10-Sep-14 595038 password expired10-Sep-14 595068 mobile email setup11-Sep-14 595525 outlook - connect to box11-Sep-14 594910 outlook - connect to box11-Sep-14 595542 Locked Account11-Sep-14 595543 Locked Account11-Sep-14 595544 laptop - BSOD11-Sep-14 595554 outlook - instant search issue11-Sep-14 594988 mcafee encryption login issue11-Sep-14 595598 outlook - connect to box11-Sep-14 594539 shared mailbox issue11-Sep-14 595625 outlook - email issue11-Sep-14 588209 mailbox access request11-Sep-14 595658 Locked Account11-Sep-14 595666 mobile email setup11-Sep-14 595680 lync issue11-Sep-14 595692 shared mailbox issue12-Sep-14 587042 VPN issue12-Sep-14 596372 Locked Account12-Sep-14 596373 outlook - connect to box

12-Sep-14 596375 outlook - unable to view attachments12-Sep-14 596376 account expired12-Sep-14 596378 unable to receive emails12-Sep-14 596379 mobile email setup12-Sep-14 596386 rnet password expired12-Sep-14 596399 Locked Account12-Sep-14 596436 mimecast - blocked email12-Sep-14 596438 Directory Access12-Sep-14 595722 shared mailbox issue12-Sep-14 596447 visitors pass issue12-Sep-14 596450 Locked Account12-Sep-14 596466 Locked Account12-Sep-14 596473 unable to connect to the VPN12-Sep-14 596485 unable to login to lync12-Sep-14 596495 unable to login to the VPN12-Sep-14 596498 rnet - vpn setup12-Sep-14 596506 Locked Account12-Sep-14 596550 outlook - instant search issue12-Sep-14 596552 informational - outlook36512-Sep-14 596559 mailbox size increase12-Sep-14 596567 outlook - instant search issue12-Sep-14 596580 missing network drives12-Sep-14 596585 Locked Account12-Sep-14 596612 BB email setup12-Sep-14 596603 pamms access12-Sep-14 590027 SDS is not working

Status Portals Tickets IssueResolved 579802 can't connect to the networkResolved 585559 Outlook not UpdatingResolved 587647 database accessResolved 587751 OneDrive corrupt and now showing most files as out of sync

Resolved 588149Resolved 588294 EDF computer no networkResolved 588373 unable to install follow-me printer

EMEA HelpdeskEMEA Scotland


Global ACS


Global ADG



EMEA ScotlandGlobal ADG

ResolvedResolved

Global ACSAM EUS PPA

ResolvedPending

AM WCA KearlGlobal ACSResolved

Global ACSResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedPendingResolvedResolvedResolved



Re-enable account (originally: Directory Access Request)

ResolvedGlobal ACSResolvedResolvedResolvedResolvedResolved


EMEA ScotlandGlobal ACSGlobal ACSGlobal ACSResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved

EMEA CentralResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved


Global ACSGlobal ACS 591601 Qmnet accessResolved 596499 vm issueResolved 592526 directory access

Resolved 592538 directory accessGlobal ADG 592554 webmail issue

Resolved 596633 driver updateResolved 592612 add to first aiders pick up group

EMEA Central 552182 account lock outResolved 592660 Sharepoint issueResolved 592661 fusion password reset

EMEA Helpdesk 592745 fusion access requestResolved 592715 rscheduler access requestResolved 592756 directory accessResolved 592755 mailbox migrationResolved


EMEA SouthResolvedResolvedResolvedResolvedResolvedResolvedResolved

Global ACSResolved

Global ACS

Status Email IssuePendingResolved

IDCA DatabaseResolved

EMEA HelpdeskEMEA UK Central

EMEA North

Resolved 596634 rnet - account disabledClouds Ops AM 596632 personal mobile device connection

Resolved 596630 printer jam

Resolved 596629 inbox issueResolved 596628 update to MOD access

EMEA Helpdesk 596685 MDAXGlobal ACS

EMEA AzerjaibanResolvedResolvedPendingResolvedResolved

Global ACS

Status

EMEA SouthGlobal ACS

EMEA Scotland

ResolvedGlobal ADG

MDAX Support

Date Calls Issue1-Sep-14 587617 timenet - java issue1-Sep-14 587630 DCS issue1-Sep-14 587633 outlook issue1-Sep-14 587639 mslync issue1-Sep-14 587648 locked account1-Sep-14 587670 laptop - no logon servers available1-Sep-14 585602 directory access1-Sep-14 587709 voicemail pin reset1-Sep-14 587720 shared mailbox issue1-Sep-14 587733 email cancellation1-Sep-14 587727 vault issue1-Sep-14 587763 rscheduler - java issue1-Sep-14 587784 shared drive issue1-Sep-14 587795 locked account1-Sep-14 587803 DCS issue1-Sep-14 587881 lync issue1-Sep-14 587892 password expired1-Sep-14 587897 win 7 upgrade1-Sep-14 587898 deskphone request1-Sep-14 587922 folder restore1-Sep-14 587929 locked account1-Sep-14 587934 outlook - connect to box1-Sep-14 587950 file restore1-Sep-14 587953 lync issue1-Sep-14 587957 Password Reset1-Sep-14 586964 directory access1-Sep-14 582443 citrix outlook issue1-Sep-14 588025 pamms - locked account1-Sep-14 588042 sharepoint issue2-Sep-14 588241 Password Reset2-Sep-14 585904 hysys installation2-Sep-14 588273 outlook issue2-Sep-14 588278 Windows 7 upgrade2-Sep-14 588282 unable to open external websites2-Sep-14 588300 Password Reset2-Sep-14 588307 informational2-Sep-14 588314 password expired2-Sep-14 588325 ms lync issue2-Sep-14 588322 login issue2-Sep-14 588370 Password Issue2-Sep-14 588045 lync issue2-Sep-14 588393 Password Issue2-Sep-14 588402 lync issue2-Sep-14 588412 mcafee encryption login issue2-Sep-14 588430 locked account2-Sep-14 588498 mobile email issue2-Sep-14 588511 mcafee encryption login issue2-Sep-14 588528 outlook is not updating2-Sep-14 588535 lync issue2-Sep-14 588550 mdax access2-Sep-14 588548 deskphone name update2-Sep-14 588000 directory access2-Sep-14 588590 outlook issue2-Sep-14 587174 file issue2-Sep-14 588623 mcafee encryption login issue2-Sep-14 588647 webmail issue

2-Sep-14 588656 email issue2-Sep-14 588676 laptop - login issue2-Sep-14 588706 password reset2-Sep-14 588723 locked account2-Sep-14 588747 rscheduler - java issue2-Sep-14 588748 M drive issue2-Sep-14 588770 webmail issue2-Sep-14 588737 proxy issue2-Sep-14 588816 outlook - connect to box3-Sep-14 589362 webmail issue3-Sep-14 589366 outlook - connect to box3-Sep-14 589369 locked account3-Sep-14 589372 Password Reset3-Sep-14 587379 outlook - connect to box3-Sep-14 589390 office - shortcut creation3-Sep-14 589404 software installation3-Sep-14 589425 mcafee encryption login issue3-Sep-14 589440 lync issue3-Sep-14 589395 unable to connect to the VPN3-Sep-14 589516 qedi database issue3-Sep-14 589530 unable to change ext password3-Sep-14 589540 outlook - connect to box3-Sep-14 589620 folder restore3-Sep-14 589703 outlook - connect to box3-Sep-14 589731 outlook - initial setup3-Sep-14 589734 locked account3-Sep-14 589775 mobile email setup3-Sep-14 589828 shared mailbox issue3-Sep-14 589872 unable to open DWG files3-Sep-14 589888 fusion - java issue3-Sep-14 589922 outlook issue3-Sep-14 589996 outlook issue3-Sep-14 590027 marimba issue4-Sep-14 590501 outlook - connect to box4-Sep-14 590521 mcafee encryption login issue4-Sep-14 590527 password expired4-Sep-14 590536 unable to open pdf files4-Sep-14 590540 mailbox size increase4-Sep-14 590544 outlook - connect to box4-Sep-14 590584 mobile email issue4-Sep-14 590615 outlook - connect to box4-Sep-14 590629 mobile email issue4-Sep-14 590643 headphones issue4-Sep-14 589868 live meeting issue4-Sep-14 590681 office365 install4-Sep-14 590683 outlook - connect to box4-Sep-14 590699 excel issue4-Sep-14 590733 out of office setup4-Sep-14 590752 IE issue4-Sep-14 590775 admin rights request4-Sep-14 590778 outlook - connect to box4-Sep-14 590791 mobile email setup4-Sep-14 589544 projectwise4-Sep-14 590835 phast and reviewshare install4-Sep-14 590874 locked account4-Sep-14 590947 email issue on tablet4-Sep-14 590988 cisco ip phone setup

4-Sep-14 591007 BB activation issue4-Sep-14 591020 unable to login to lync4-Sep-14 591032 fusion issue4-Sep-14 591049 unable to access a network share5-Sep-14 589351 mailbox size increase5-Sep-14 586311 VGA resolution issue5-Sep-14 591506 outlook - connect to box5-Sep-14 591515 outlook - connect to box5-Sep-14 591516 outlook - connect to box5-Sep-14 591518 outlook - connect to box5-Sep-14 591523 mcafee encryption login issue5-Sep-14 591544 shared mailbox issue5-Sep-14 587851 lync issue5-Sep-14 591578 blackberry setup5-Sep-14 591602 unable to search in outlook5-Sep-14 591616 shared mailbox issue5-Sep-14 591620 timenet issue5-Sep-14 587741 lync issue5-Sep-14 588340 lync issue5-Sep-14 589986 autocad installation5-Sep-14 591642 dm desktop issue5-Sep-14 591679 mobile email issue5-Sep-14 591701 outlook - connect to box5-Sep-14 591713 mobile email issue5-Sep-14 591647 outlook is not updating5-Sep-14 591735 outlook - connect to box5-Sep-14 591701 outlook - connect to box5-Sep-14 591761 deltek - password reset5-Sep-14 591782 outlook issue5-Sep-14 591800 proxy issue5-Sep-14 591809 navisworks request5-Sep-14 591829 HRMS issue5-Sep-14 591647 outlook is not updating5-Sep-14 591840 locked account5-Sep-14 591878 mcafee encryption login issue5-Sep-14 591882 outlook - connect to box5-Sep-14 591890 locked account

Status Portals Tickets IssueResolvedResolvedResolved

Global ACSResolved


Global ACSGlobal ADG

ResolvedResolved

EMEA CentralResolvedPendingResolvedResolved

EMEA ScotlandEMEA Scotland

ResolvedResolvedResolvedResolvedPendingResolvedPending

Global ACSResolved

DCS SupportResolved

Global ACSGlobal ACSEMEA South

ResolvedResolvedResolvedResolvedPendingResolvedResolvedResolvedResolvedPendingResolvedResolvedResolvedResolvedResolvedPending

MDAX SupportResolvedResolvedResolved


ResolvedAM ECA Central

PendingResolvedResolved

Global ADGResolvedPendingResolvedResolved 587102 lync issueResolved 587970 lync issueResolved 587682 lync issueResolved 587667 lync issueResolved 588045 lync issueResolvedResolvedResolvedPending

Global ACSGlobal ACSGlobal ADG


ResolvedResolvedResolvedResolvedResolvedResolvedPendingResolved

Global ACSPendingResolved 577306 IT works installResolved 587026 mailbox size increaseResolvedResolved

Global ACSResolvedResolvedPendingResolved




Global ACSGlobal ACS


EMEA SouthGlobal ACS 587087 calendar issue

EMEA Scotland 586290 directory accessResolved 587206 laptop - script fails to loadResolved 587062 inquiry - email and password for Rnet userResolved 587144 fusion access requestResolved 587687 JMS - software requestResolved 587845 pamms account creation

Global ACS 587850 pamms account creationResolved 587876 pamms account creation

Global ACS 587979 inquiry - lewis fletchers accountGlobal ACS 588263 mailbox size issueGlobal ACS 588365 rnet shared drive issueResolved 588400 directory access

EMEA North 588711 directory accessEMEA North 588756 rnet shared drive issue

Resolved 589338 printer - toner issueGBS 588934 pamms issue

Global ACS 588915 directory accessResolved 589586 printer issueResolved 589927 directory accessResolved 590513 pammsResolved 590555 postmaster issueResolved 590753 printer issue

AEI Business 591501 win 7 upgradeResolved 576721 directory access

AM EUS Northeast 591769 convero pw resetResolved 591777 mdax issue

Global ACS 588879 account terminationResolved 590667 CTRM issueResolved 590749 lync issue on WinXPResolved 590698 vault issueResolved 591631 MDAX IssueResolved 584849 outlook 2007 setup

Status Email Issue587560 mailbox full587862 printer issue587905 Mdax Issue587971 travel mgmt issue

Resolved 589635 personal mobile connectionResolved 589631 password reset - agressoResolved 589628 ipad connection requestResolved 589663 win 7 upgrade requestResolved 589653 website unblock

589652 unable to access R drive589647 network cable request589643 sharepoint access589639 new start - rnet

AM WCA CalgaryGlobal ACS

ResolvedResolved

EMEA SouthEMEA Central

GBSResolvedResolvedResolvedResolvedResolvedResolved


EMEA CentralEMEA Azerjaiban

ResolvedResolved



ResolvedConvero

MDAX SupportGlobal ADG

GBSEMEA South

ResolvedMDAX Support

Resolved

StatusGlobal ACSEMEA South

MDAX SupportGBS

Global ACSAM ECA Nuclear

ResolvedEMEA SouthGlobal ACSEMEA NorthEMEA South

DCS Support ServicesEMEA South

Date Calls Issue25-Aug-14 583177 mcafee encryption login issue25-Aug-14 583820 fusion - unable to login25-Aug-14 583826 nitro pdf request25-Aug-14 583831 phast application request25-Aug-14 583836 desktop - no network connection25-Aug-14 583844 Password Expired25-Aug-14 583860 shared drive mapping25-Aug-14 583873 mcafee encryption login issue25-Aug-14 583381 login issue25-Aug-14 583885 login issue25-Aug-14 583894 grs follow up25-Aug-14 583937 JMS password reset25-Aug-14 583906 BB activation25-Aug-14 583939 iphone setup25-Aug-14 583965 locked account25-Aug-14 583968 Password Expired25-Aug-14 584001 mobile phone password update25-Aug-14 584011 outlook issue25-Aug-14 584017 webmail issue25-Aug-14 584036 mcafee encryption login issue25-Aug-14 583848 unable to login to the desktop25-Aug-14 584070 mobile phone - no service25-Aug-14 584040 locked account25-Aug-14 584098 outlook - plugin issue25-Aug-14 584104 vault issue25-Aug-14 584113 mcafee encryption login issue25-Aug-14 584125 mobile email setup26-Aug-14 584554 Password Expired26-Aug-14 584559 enterprise vault issue26-Aug-14 584564 desktop - no network connection26-Aug-14 584578 locked account26-Aug-14 584588 external monitor issue26-Aug-14 584595 pdf document issue26-Aug-14 584617 Winpak is running slow26-Aug-14 584639 mcafee encryption login issue26-Aug-14 584661 mcafee encryption login issue26-Aug-14 584675 software request - bentley26-Aug-14 584691 locked account26-Aug-14 584711 smart phone calendar issue26-Aug-14 584736 laptop - kvm switch issue26-Aug-14 584805 locked account26-Aug-14 584815 locked account26-Aug-14 581670 webmail issue26-Aug-14 584822 email address issue26-Aug-14 584831 info required for outlook36526-Aug-14 584799 mobile phone login issue26-Aug-14 584847 rnet - shared drive issue26-Aug-14 584802 GRS issue26-Aug-14 584862 mcafee encryption login issue26-Aug-14 584882 mcafee encryption login issue26-Aug-14 584919 shared drive mapping26-Aug-14 584992 mcafee encryption login issue26-Aug-14 585031 outlook - connect to box26-Aug-14 585032 JMS - unable to generate reports26-Aug-14 585071 windows 7 upgrade request27-Aug-14 585418 grs follow up

27-Aug-14 585426 desktop - no boot27-Aug-14 585443 outlook - connect to box27-Aug-14 583868 Directory Request27-Aug-14 585506 locked account27-Aug-14 585519 m drive mapping27-Aug-14 585533 driver installation27-Aug-14 585546 Network Issue27-Aug-14 577774 mailbox limit removal27-Aug-14 584778 display issue27-Aug-14 585648 shared drive mapping27-Aug-14 585653 voicemail pin reset27-Aug-14 585666 mailbox size increase27-Aug-14 585667 Tucker/network issue (callback req)27-Aug-14 585669 Network Issue27-Aug-14 585673 locked account27-Aug-14 585691 mcafee encryption login issue27-Aug-14 585694 locked account27-Aug-14 585700 locked account27-Aug-14 585559 outlook not updating27-Aug-14 585661 office365 installation27-Aug-14 585591 Directory Request27-Aug-14 583416 blackberry issue27-Aug-14 585781 locked account27-Aug-14 585802 HRMS issue27-Aug-14 585826 concensus - java issue27-Aug-14 585850 rscheduler - java issue27-Aug-14 585886 mobile email setup28-Aug-14 586292 shared drive mapping28-Aug-14 584842 GAL update28-Aug-14 584831 email server information28-Aug-14 586303 RDP issue28-Aug-14 586313 desktop - trust relationship error28-Aug-14 586332 locked account28-Aug-14 586349 printer issue28-Aug-14 586370 outlook - vault issue28-Aug-14 586325 locked account28-Aug-14 586397 locked account28-Aug-14 586448 grs follow up28-Aug-14 586460 ms visio request28-Aug-14 586474 mcafee encryption login issue28-Aug-14 586484 password change28-Aug-14 585098 printer installation28-Aug-14 586552 mcafee encryption login issue28-Aug-14 585685 MDS access in PDMS28-Aug-14 585686 MDS access in PDMS28-Aug-14 586598 password expired28-Aug-14 586602 wifi issue28-Aug-14 586620 mdax issue28-Aug-14 586627 mcafee encryption login issue28-Aug-14 579372 laptop follow up28-Aug-14 586671 adobe acrobat issue29-Aug-14 587002 password reset29-Aug-14 587004 pdms issue29-Aug-14 587005 blackberry issue29-Aug-14 587007 mcafee encryption login issue29-Aug-14 586545 password reset29-Aug-14 587019 laptop - trust relationship error

29-Aug-14 587036 locked account29-Aug-14 587041 batchscan request29-Aug-14 587051 laptop - login issue29-Aug-14 587058 informational29-Aug-14 587066 account is disabled29-Aug-14 587071 unable to login to amecnet29-Aug-14 587081 unable to login to fusion29-Aug-14 587085 unable to login to amecnet29-Aug-14 587108 password expired29-Aug-14 582243 directory access29-Aug-14 587070 mcafee encryption login issue29-Aug-14 587165 laptop - no post29-Aug-14 583922 primavera installation29-Aug-14 587216 loaner laptop request29-Aug-14 587240 locked account29-Aug-14 587267 laptop follow up29-Aug-14 587274 locked account

Status Portals Tickets Issue StatusResolved 583089 citrix access to operator suite Global ACSResolved 583856 fusion - password reset ResolvedResolvedResolved

EMEA ScotlandResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedPendingResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedPendingResolvedResolvedResolvedResolved


EMEA CentralResolvedResolvedResolvedResolvedResolved


Global ADGGlobal ACSResolved

EMEA CentralGBS



EMEA CentralResolvedResolvedResolvedResolvedResolvedPendingResolved


EMEA SouthGlobal ACSResolvedPendingResolvedResolvedResolvedResolvedResolvedResolvedResolved

EMEA HelpdeskResolvedResolvedResolvedResolvedPendingResolved

Global ADGIDCA Global AppsCloud Ops Network


EMEA CentralResolvedResolvedResolvedPendingResolved

Eng SystemsEng Systems

ResolvedAM EUS NorthEast

mdax supportResolved

EMEA ScotlandGlobal ACSResolvedResolvedPendingResolvedResolved

EMEA Cont EU



GBSResolvedResolved

Global ACSAM ECA Atlantic



Resolved

Email Issue Status583854 Directory Access AP Malaysia583857 Directory Access EMEA Helpdesk583862 Directory Access EMEA Helpdesk583865 Directory Access EMEA Helpdesk583868 Directory Access EMEA Helpdesk583954 mailbox size issue Global ACS583931 unable to open timenet and convero Pending583992 Directory Access EMEA Helpdesk583990 Directory Access EMEA Helpdesk583989 Directory Access EMEA Helpdesk583988 Directory Access EMEA Helpdesk

584549 Directory Access EMEA Helpdesk584573 BST Pop Up AEI 584956 Directory Access EMEA Helpdesk584955 Directory Access EMEA Helpdesk584953 Directory Access EMEA Helpdesk584952 Directory Access EMEA Helpdesk584942 Directory Access EMEA Helpdesk584949 Directory Access EMEA Helpdesk584944 Directory Access EMEA Helpdesk584958 Directory Access EMEA Helpdesk584945 Directory Access EMEA Helpdesk584943 Directory Access EMEA Helpdesk584941 Directory Access EMEA Helpdesk584967 Directory Access EMEA Helpdesk584969 Directory Access EMEA Helpdesk584973 Directory Access EMEA Helpdesk584986 Directory Access EMEA Helpdesk

585644 laptop request - rnet EMEA South

586437 power supply for Rnet EMEA Central584604 lync federation IDCA Global Apps586456 unable to open links from email Resolved

587141 rnet - becrypt EMEA South587142 rnet - netwokr issue EMEA South

Date Calls Issue18-Aug-14 579206 Unable to login to the desktop18-Aug-14 579221 convero password reset18-Aug-14 579226 unable to login to access amec18-Aug-14 579230 BSOD18-Aug-14 579235 unable to login to access amec18-Aug-14 579241 unable to login to access amec18-Aug-14 579198 etap installation18-Aug-14 579293 proxy issue18-Aug-14 579317 software install request18-Aug-14 573025 folder move/change location18-Aug-14 579342 proxy issue18-Aug-14 579371 mcafee encryption login issue18-Aug-14 579370 request to resend the initial login credential18-Aug-14 579375 login issue18-Aug-14 579393 proxy issue18-Aug-14 579409 locked account18-Aug-14 579434 unable to open a BP website18-Aug-14 579508 locked account18-Aug-14 579514 proxy issue18-Aug-14 579520 unable to connect to the VPN18-Aug-14 579535 request to resend the initial login credential18-Aug-14 579539 vault issue18-Aug-14 579576 webmail issue18-Aug-14 579409 locked account18-Aug-14 579651 amecnet issue18-Aug-14 579637 password reset18-Aug-14 579615 aggreso issue18-Aug-14 579656 shared mailbox mapping18-Aug-14 579727 webmail issue18-Aug-14 579750 laptop - no boot18-Aug-14 579766 outlook - connect to box18-Aug-14 579796 mobile email issue18-Aug-14 579844 unable to access M drive19-Aug-14 580420 vault issue19-Aug-14 580427 shared drive mapping19-Aug-14 580436 shared drive mapping19-Aug-14 580438 loaner laptop request19-Aug-14 580443 screen resolution issue19-Aug-14 580445 locked account19-Aug-14 580452 unable to login to lync19-Aug-14 580461 login script fatal error19-Aug-14 580472 outlook - connect to box19-Aug-14 580479 ctrm install19-Aug-14 580489 laptop - trust relationship error19-Aug-14 580517 shared drive mapping19-Aug-14 580525 bond adapt issue19-Aug-14 580540 shared drive mapping19-Aug-14 580549 vault issue19-Aug-14 580556 offshore timenet request19-Aug-14 580563 unable to access amec resources19-Aug-14 580565 vault issue19-Aug-14 546193 citrix issue19-Aug-14 580650 locked account19-Aug-14 580658 camera driver issue19-Aug-14 580663 locked account19-Aug-14 580684 locked account

19-Aug-14 580733 vault issue19-Aug-14 580750 outlook issue19-Aug-14 580788 mcafee encryption login issue19-Aug-14 580918 laptop keyboard not responding19-Aug-14 580932 outlook not updating emails19-Aug-14 580946 laptop - no boot19-Aug-14 580977 password reset20-Aug-14 581420 fusion - password reset20-Aug-14 581423 fusion - account create20-Aug-14 580427 shared drive mapping20-Aug-14 581448 desktop - trust relationship error20-Aug-14 581477 computer performance issue20-Aug-14 581483 locked account20-Aug-14 581490 unable to access M drive20-Aug-14 581510 unable to access emails of another user20-Aug-14 581526 JMS - request20-Aug-14 581533 chinese keyboard request20-Aug-14 581544 BB email setup20-Aug-14 581551 resource scheduler - password reset20-Aug-14 581576 shared drive mapping20-Aug-14 581611 locked account20-Aug-14 581620 how to: mailbox creation20-Aug-14 581658 vault issue20-Aug-14 581665 IE - change homepage20-Aug-14 581677 password expired20-Aug-14 581691 locked account20-Aug-14 581699 docking station issue20-Aug-14 581720 IE 10 request20-Aug-14 581507 file restore20-Aug-14 581749 email address correction20-Aug-14 581760 vault issue20-Aug-14 581767 IE - compatibility view20-Aug-14 581777 shared drive mapping20-Aug-14 581813 vault issue20-Aug-14 581653 IE10 upgrade20-Aug-14 581831 outlook - emails are not updating automatically20-Aug-14 581840 ie10 upgrade20-Aug-14 581583 unable to connect to clients wifi21-Aug-14 581833 primavera issue21-Aug-14 582192 BB email setup21-Aug-14 582193 mcafee encryption login issue21-Aug-14 582194 password reset21-Aug-14 582200 unable to connect to the office wifi21-Aug-14 582201 locked account21-Aug-14 582207 mcafee encryption login issue21-Aug-14 582210 locked account21-Aug-14 580427 shared drive issue21-Aug-14 582234 username correction21-Aug-14 581589 vault issue21-Aug-14 582339 amest issue21-Aug-14 582412 webex audio conference21-Aug-14 582425 IE always crashes21-Aug-14 582432 fusion - java installation21-Aug-14 582364 unable to open BP documentum21-Aug-14 582414 outlook issue21-Aug-14 582483 Password Reset21-Aug-14 582493 mobile email setup

21-Aug-14 582505 unable to connect to the VPN21-Aug-14 582597 MS word issue21-Aug-14 582603 vault issue21-Aug-14 576991 directory access request21-Aug-14 582571 acrobat pro 11 failed21-Aug-14 582638 locked account21-Aug-14 578759 adobe issue21-Aug-14 582657 rnet - locked account21-Aug-1422-Aug-14 583052 mcafee encryption login issue22-Aug-14 583059 shared drive limit reached22-Aug-14 583061 R2S software request22-Aug-14 583061 R2s login issue22-Aug-14 583103 mdax access request22-Aug-14 583115 unable to connect to wap22-Aug-14 583122 maas360 removal22-Aug-14 583138 outlook is not updating22-Aug-14 576069 Fusion access request22-Aug-14 581486 Fusion access request22-Aug-14 582950 mailbox size increase22-Aug-14 583184 PV elite22-Aug-14 583194 calpuff view software request22-Aug-14 583197 locked account22-Aug-14 583211 unable to open timenet22-Aug-14 583135 mailbox size increase22-Aug-14 583220 configure delegated mailbox22-Aug-14 583249 locked account22-Aug-14 583308 webmail issue22-Aug-14 583330 unable to open pamms22-Aug-14 583387 mcafee encryption login issue23-Aug-14 583624 password expired23-Aug-14 583625 GYM\Amec DNS server is down23-Aug-14 583626 password change request23-Aug-14 583113 KW3 share is down23-Aug-14 583627 webmail issue23-Aug-14 583628 software request23-Aug-14 583640 Password Reset23-Aug-14 583641 Outlook Issue23-Aug-1423-Aug-1423-Aug-1423-Aug-1423-Aug-1423-Aug-1423-Aug-1423-Aug-1423-Aug-1423-Aug-1423-Aug-1423-Aug-1423-Aug-14

Status Portals Tickets Issue StatusResolved 578371 Abtrac issue Eng SystemsConvero 576959 BB email issue Global ACSResolved 577635 outlook issue Resolved

EMEA Scotland 577045 access to another users mailbox Global ADGResolved 575722 baku fusion access request ResolvedResolved 577052 software request ResolvedResolved 577010 software request PendingResolved 575754 MS visio request ResolvedResolved 575718 outlook issue ResolvedResolved 575739 ms excel issue ResolvedResolvedResolved

Global ADGResolvedResolvedResolvedResolvedResolvedResolvedResolved

Global ADGResolvedResolvedResolvedAmecnetResolved

AM ECA NuclearResolvedResolved

AM WCA SouthResolvedResolved

Global ADGResolved 575858 outlook - template issue ResolvedResolved 570799 amecnet access issue ResolvedResolved 575838 file sharing / mimecast Pending

EMEA Scotland 575840 junk email issue ResolvedResolved 577034 vault issue Global ACSResolvedResolvedResolvedResolvedResolvedResolvedResolved

EMEA NorthResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved


EMEA UK CentralEMEA UK Central

Resolved 575838 mimecast ResolvedResolved 580589 unable to map a shared drive EMEA Helpdesk




Global ACSResolvedPendingResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved

Global ADGResolvedResolvedResolvedResolved



EMEA ScotlandGlobal ADG



ResolvedEMEA South

ResolvedResolved


Resolved 583256 Mailbox size increase Global ACSEMEA North 583265 offshore timenet GBS

Resolved 583262 DL access Global ADGGlobal ACS 583207 AD group add Resolved

MDAX Support 583185 GRS issue ResolvedEMEA Central 580568 fusion access request Resolved

Global ACS 583164 MDAX issue MDAX SupportResolved 583154 fusion - account modify ResolvedResolved 583149 offshore timenet request ResolvedResolved 583032 email change on AD Global ADGResolved 583088 Mailbox size increase Global ACSResolved 583036 SVG viewer request ResolvedResolved 583325 vault issue ResolvedResolvedResolvedResolved

EMEA NorthResolvedResolvedResolvedResolvedResolved 583621 Directory Access Resolved

Cloud Ops Network 583616 Lync Access ResolvedResolved 583350 MDAX issue Resolved

EMEA Mena 583318 citrix pamms access ResolvedResolved 583335 citrix pamms access ResolvedResolved 583516 webmail issue ResolvedResolved 583274 mialbox issue ResolvedResolved 583104 mailbox size increase Resolved

581679 Yammer Issue Yammer583400 account delete request Global ADG582827 access issue Global ADG583379 VPRM upgrade GBS583045 printer issue EMEA Azerbaijan582654 PDMS Access EMEA Eng Sys582495 asset retrieval EMEA Scotland582489 deskphone request EMEA Scotland582474 pc request for a meeting room EMEA Scotland577068 outlook not updating Resolved583615 password issue Resolved583165 keyboard request EMEA Scotland582248 fusion access request Resolved

Email Issue Status579703 Directory Access EMEA Helpdesk579699 Directory Access EMEA Helpdesk579692 Directory Access EMEA Helpdesk579687 Directory Access EMEA Helpdesk579684 Directory Access EMEA Helpdesk579682 Directory Access EMEA Helpdesk579678 Directory Access EMEA Helpdesk579677 Directory Access EMEA Helpdesk579676 Directory Access EMEA Helpdesk579715 release email Resolved579735 mobile email setup Pending

580798 proxy issue AM NA helpdesk580754 Directory Access EMEA Helpdesk580744 Directory Access EMEA Helpdesk580740 Directory Access EMEA Helpdesk580738 Directory Access EMEA Helpdesk580725 Directory Access EMEA Helpdesk580722 Directory Access EMEA Helpdesk580718 Directory Access EMEA Helpdesk580716 Directory Access EMEA Helpdesk580713 Directory Access EMEA Helpdesk580711 Directory Access EMEA Helpdesk580708 Directory Access EMEA Helpdesk580668 Directory Access EMEA Helpdesk580700 Directory Access EMEA Helpdesk580696 Directory Access EMEA Helpdesk580693 Directory Access EMEA Helpdesk580692 Directory Access EMEA Helpdesk580691 Directory Access EMEA Helpdesk580689 Directory Access EMEA Helpdesk580688 Directory Access EMEA Helpdesk580825 mailbox size issue Global ACS580843 PDMS issue AP Helpdesk580855 Directory Access EMEA Helpdesk

580859 shared drive mapping Pending580906 Directory Access EMEA Helpdesk

581622 Directory Access Resolved581624 Directory Access Resolved581625 Directory Access Resolved581626 Directory Access Resolved581627 Directory Access Resolved581629 Directory Access Resolved581630 Directory Access Resolved581634 Directory Access Resolved581635 Directory Access Resolved581636 Directory Access Resolved581639 Directory Access Resolved581637 Directory Access Resolved581638 Directory Access Resolved

582300 Directory Access EMEA Helpdesk582297 Directory Access EMEA Helpdesk582293 Directory Access EMEA Helpdesk582292 Directory Access EMEA Helpdesk582289 Directory Access EMEA Helpdesk582285 Directory Access EMEA Helpdesk582282 Directory Access EMEA Helpdesk582282 Directory Access EMEA Helpdesk582261 Directory Access EMEA Helpdesk582252 Directory Access EMEA Helpdesk582255 Directory Access EMEA Helpdesk582278 Directory Access EMEA Helpdesk582273 Directory Access EMEA Helpdesk582266 Directory Access EMEA Helpdesk582265 Directory Access EMEA Helpdesk582259 Directory Access EMEA Helpdesk582468 rnet spam email EMEA South582464 Rnet document dtabase issue EMEA South582461 email forwarding request Global ADG

582510 Directory Access EMEA Helpdesk582511 Directory Access EMEA Helpdesk582517 Directory Access EMEA Helpdesk582515 Directory Access EMEA Helpdesk582518 Directory Access EMEA Helpdesk582521 Directory Access EMEA Helpdesk582522 Directory Access EMEA Helpdesk582524 Directory Access EMEA Helpdesk582528 vpn gui issue Resolved583187 Directory Access EMEA Helpdesk

583623 Directory Access EMEA Helpdesk

Date Calls Issue11-Aug-14 574496 Password Reset11-Aug-14 574511 rnet password reset11-Aug-14 574512 outlook - nk2 restore11-Aug-14 574494 Password Reset11-Aug-14 574564 IE issue11-Aug-14 574576 desktop request follow up11-Aug-14 574591 unable to login to lync11-Aug-14 573795 timenet11-Aug-14 574038 Blackberry email setup11-Aug-14 574629 locked account11-Aug-14 574672 outlook issue11-Aug-14 574692 missing autocad menu bar11-Aug-14 574726 rnet - printer setup11-Aug-14 574762 Password Reset11-Aug-14 574828 Password Reset11-Aug-14 574838 locked account11-Aug-14 574878 locked account11-Aug-14 574886 webmail issue11-Aug-14 574910 Password Reset11-Aug-14 574923 Password Reset11-Aug-14 574920 email issue11-Aug-14 575038 mcafee encryption login issue11-Aug-14 575053 mailbox limit issue12-Aug-14 575590 outlook - nk2 restore12-Aug-14 575594 mcafee encryption login issue12-Aug-14 575599 Rnet - login issue12-Aug-14 575601 JMS request12-Aug-14 575606 mcafee encryption login issue12-Aug-14 575630 access amec12-Aug-14 575636 locked account12-Aug-14 575642 outlook issue12-Aug-14 574640 mdax login issue12-Aug-14 575655 mcafee encryption login issue12-Aug-14 575702 Password Reset12-Aug-14 575690 outlook issue12-Aug-14 574576 desktop request follow up12-Aug-14 575828 oracle finance suite12-Aug-14 575910 password expired

12-Aug-14 575946 mdax login issue12-Aug-14 575050 outlook issue12-Aug-14 575988 locked account12-Aug-14 576010 blackberry software request12-Aug-14 576064 file restore12-Aug-14 576079 outlook OST issue12-Aug-14 576112 locked account12-Aug-1413-Aug-14 576546 Desktop - no boot13-Aug-14 576558 network drive issue13-Aug-14 576561 unable to move items to the vault13-Aug-14 576574 fusion - password reset13-Aug-14 576590 laptop - no post13-Aug-14 576610 outlook - vault issue13-Aug-14 576647 pamms - unable to launch13-Aug-14 576659 mdax - missing timesheet13-Aug-14 576676 PCRS request13-Aug-14 576701 desktop resolution settings

13-Aug-14 576787 locked account13-Aug-1413-Aug-1413-Aug-1413-Aug-1413-Aug-1413-Aug-1413-Aug-1413-Aug-1414-Aug-14 577439 locked account14-Aug-14 577448 locked account14-Aug-14 577464 mobile email setup14-Aug-14 577475 unable to store items in the vault14-Aug-14 577520 joulex exemption request14-Aug-14 577528 pamms - unable to launch14-Aug-14 577542 unable to open a BP url14-Aug-14 577547 fusion - unable to login14-Aug-14 577559 fusion - unable to login14-Aug-14 577571 fusion - unable to login14-Aug-14 577655 locked account14-Aug-14 577661 locked account14-Aug-14 576433 mobile email setup14-Aug-14 577701 blackberry activation14-Aug-14 577717 outlook vault issue14-Aug-14 577743 desktop request follow up14-Aug-14 577740 unable to login to lync14-Aug-14 577766 locked account14-Aug-14 577800 unable to open sites when on VPN14-Aug-14 577854 unable to open applications from the BOL citrix14-Aug-14 577864 password reset14-Aug-14 577893 webmail issue14-Aug-14 577903 access to another users mailbox14-Aug-14 577914 desktop - no boot15-Aug-14 578341 unable to login to access15-Aug-14 578342 vault issue15-Aug-14 578349 mcafee encryption login issue15-Aug-14 578353 unable to open amecnet15-Aug-14 578354 locked account15-Aug-14 577733 office365 install error15-Aug-14 578378 password reset15-Aug-14 578391 unable to login to mobile phone15-Aug-14 576433 mobile email issue15-Aug-14 577518 request to transfer all files to inbox15-Aug-14 578416 ie proxy issue15-Aug-14 578423 ie proxy issue15-Aug-14 578430 ie proxy issue15-Aug-14 578435 ie proxy issue15-Aug-14 578437 ie proxy issue15-Aug-14 578487 bentley view request15-Aug-14 577092 hardware request15-Aug-14 578542 proxy issue15-Aug-14 578551 proxy issue15-Aug-14 577194 VPN issue15-Aug-14 578592 proxy issue15-Aug-14 578612 SAP install15-Aug-14 575049 IE 10 installation15-Aug-14 578641 screen resolution issue

15-Aug-14 578677 proxy issue15-Aug-14 578696 public folder issue

Status Portals Tickets IssuePending 574733 nitro PDF issueResolvedResolved

EMEA HelpDeskResolved

EMEA NorthResolved

GBSPendingResolvedResolved

Eng SystemsEMEA Central


AM WCA KearlEMEA Scotland

PendingResolved

Global ACSResolved 575774 Directory AccessResolved 575843 google earth pro

EMEA South 575966 Fusion Access requestResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved

EMEA NorthGBS

Resolved

MDAX SupportResolvedResolvedResolvedResolvedResolvedResolved

EMEA South 576670 mathcad software requestResolved 576784 outlook - vault issueResolved 576719 Directory AccessResolved 576783 disable account for a userResolved 576799 arcgis software requestResolved 576795 postmasterResolved 576791 network issueResolved 576814 outlook - vault issueResolved 576826 outlook - vault issueResolved 576926 outlook - how to

Resolved

Resolved 576451 Directory AccessResolvedPendingResolved



EMEA ScotlandResolvedResolvedResolvedResolvedResolvedResolvedResolved

EMEA CentralGlobal ADG 577890 lync issue


IDCA EndpointResolvedResolved



AM EUS PPAResolvedResolvedResolvedResolved

ResolvedAM NA Helpdesk

Status Email Issue StatusGlobal ACS 574491 mobile phone password issue Resolved

574549 Directory Access EMEA Helpdesk574627 Directory Access EMEA Helpdesk574711 Directory Access EMEA Helpdesk572236 Directory Access EMEA Helpdesk574739 HRMS Resolved574740 Directory Access EMEA Helpdesk574741 Directory Access EMEA Helpdesk574873 Directory Access EMEA Helpdesk574869 Directory Access EMEA Helpdesk574875 Directory Access EMEA Helpdesk574971 Directory Access EMEA Helpdesk574986 Directory Access EMEA Helpdesk574974 Directory Access EMEA Helpdesk574985 Directory Access EMEA Helpdesk574987 Directory Access EMEA Helpdesk574972 Directory Access EMEA Helpdesk

Resolved 575616 voicemail reset AP Australia OPSResolved 575618 Directory Access EMEA HelpdeskResolved 575707 Directory Access EMEA Helpdesk

575712 Directory Access EMEA Helpdesk575715 Directory Access EMEA Helpdesk575706 Directory Access EMEA Helpdesk575717 Directory Access EMEA Helpdesk575781 Directory Access EMEA Helpdesk575779 Directory Access EMEA Helpdesk575769 Directory Access EMEA Helpdesk575775 Directory Access EMEA Helpdesk575774 Directory Access EMEA Helpdesk575772 Directory Access EMEA Helpdesk575783 Directory Access EMEA Helpdesk575789 email database delete EMEA Central

575790 email database archive EMEA Central575837 Directory Access EMEA Helpdesk575839 Directory Access EMEA Helpdesk575841 Directory Access EMEA Helpdesk575877 Directory Access EMEA Helpdesk575883 Directory Access EMEA Helpdesk576020 Directory Access EMEA Helpdesk576022 Directory Access EMEA Helpdesk

Resolved 576690 Directory Access EMEA HelpdeskResolved 576688 Directory Access EMEA HelpdeskResolved 576686 Directory Access EMEA HelpdeskResolved 576689 Directory Access EMEA HelpdeskResolved 576773 Directory Access EMEA HelpdeskResolved 576772 Directory Access EMEA HelpdeskResolved 576769 Directory Access EMEA HelpdeskResolved 576779 mobile phone issue PendingResolved 576789 Directory Access EMEA HelpdeskResolved 576872 Directory Access EMEA Helpdesk

576873 Directory Access EMEA Helpdesk576875 Directory Access EMEA Helpdesk576997 Directory Access EMEA Helpdesk576991 Directory Access EMEA Helpdesk576977 Directory Access EMEA Helpdesk576982 Directory Access EMEA Helpdesk576981 Directory Access EMEA Helpdesk576989 Directory Access EMEA Helpdesk576994 Directory Access EMEA Helpdesk

Resolved 577479 unable to move emails to the vault Resolved577685 Directory Access EMEA Helpdesk577686 Directory Access EMEA Helpdesk577676 Directory Access EMEA Helpdesk577679 Directory Access EMEA Helpdesk577680 Directory Access EMEA Helpdesk577684 Directory Access EMEA Helpdesk577681 Directory Access EMEA Helpdesk577699 Equipment return EMEA Central577690 New access pass EMEA Central

Resolved 578526 Directory Access EMEA Helpdesk578527 Directory Access EMEA Helpdesk578529 Directory Access EMEA Helpdesk578533 shared drive access EMEA South578534 Directory Access EMEA Helpdesk578532 adobe error EMEA Central

Date Calls Issue4-Aug-14 570290 informational 4-Aug-14 570292 password expired4-Aug-14 570304 mcafee encryption login issue4-Aug-14 570314 mcafee encryption login issue4-Aug-14 570296 directory access4-Aug-14 568321 directory access4-Aug-14 570365 unable to open sprint from access amec4-Aug-14 570378 shared drive issue4-Aug-14 570392 shared drive issue4-Aug-14 570406 password expired4-Aug-14 570414 mcafee encryption login issue4-Aug-14 570431 autocad issue4-Aug-14 570447 outlook issue4-Aug-14 570556 offshore timenet - software request4-Aug-14 570561 locked account4-Aug-14 568855 shared drive mapping4-Aug-14 570583 locked account4-Aug-14 570608 pamms issue4-Aug-14 570579 mobile email setup4-Aug-14 570633 timenet - shortcut creation4-Aug-14 570636 password change request4-Aug-14 570675 online pdr issue4-Aug-14 570679 login issue - new employee4-Aug-14 570689 rscheduler - java issue4-Aug-14 570722 admin rights request4-Aug-14 570726 voicemail password reset5-Aug-14 571020 mobile device issue5-Aug-14 571022 pamms - password reset5-Aug-14 571109 outlook - OST issue5-Aug-14 571255 mcafee encryption login issue5-Aug-14 571331 fusion - java issue5-Aug-14 571338 mcafee encryption login issue5-Aug-14 571347 timenet - login issue5-Aug-145-Aug-145-Aug-145-Aug-145-Aug-145-Aug-145-Aug-145-Aug-145-Aug-145-Aug-145-Aug-145-Aug-145-Aug-145-Aug-145-Aug-145-Aug-145-Aug-145-Aug-145-Aug-145-Aug-146-Aug-14 571937 timenet - password reset6-Aug-14 571948 outlook issue6-Aug-14 571972 mcafee encryption login issue

6-Aug-14 570799 access to amecnet6-Aug-14 572138 locked account6-Aug-146-Aug-146-Aug-146-Aug-146-Aug-146-Aug-146-Aug-146-Aug-146-Aug-146-Aug-146-Aug-146-Aug-146-Aug-146-Aug-146-Aug-146-Aug-146-Aug-146-Aug-146-Aug-146-Aug-146-Aug-146-Aug-146-Aug-146-Aug-147-Aug-14 572793 mcafee encryption login issue7-Aug-14 572808 laptop - no network connection7-Aug-14 572871 locked account7-Aug-147-Aug-147-Aug-147-Aug-147-Aug-147-Aug-147-Aug-147-Aug-147-Aug-147-Aug-147-Aug-147-Aug-147-Aug-147-Aug-147-Aug-147-Aug-147-Aug-147-Aug-147-Aug-147-Aug-147-Aug-147-Aug-148-Aug-14 573578 pamms software request8-Aug-14 573566 access amec - access request8-Aug-14 572105 BB email setup8-Aug-14 573588 lync issue8-Aug-14 573597 external monitor issue8-Aug-14 573627 flarenet issue

8-Aug-14 573625 locked account8-Aug-14 571700 directory access8-Aug-14 573652 admin rights request8-Aug-14 573674 aspen hysis request8-Aug-14 573699 mcafee encryption login issue8-Aug-14 573731 missing files8-Aug-14 573743 shared drive mapping8-Aug-14 573759 outlook issue8-Aug-14 573371 outlook - archive explorer8-Aug-14 573766 outlook - connect to box8-Aug-14 573770 blackberry activation8-Aug-14 573818 directory access8-Aug-14 573832 mathcad software request8-Aug-14 573838 locked account8-Aug-14 573845 update email on samsung phone8-Aug-14 573864 outlook - connect to box8-Aug-14 573867 unable to connect to the VPN8-Aug-14 573886 unable to open the ext sharepoint

Status Portals Tickets IssueResolvedResolvedResolvedResolved

Global ADGGlobal ADGGlobal ACSEMEA South

ResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedPendingResolvedResolved

GBSGlobal ADG


Global ACS 571010 fusion - access requestResolved 571008 fusion - access requestResolved 570746 pamms - password resetResolved 571037 laptop - physical damageResolved 571087 GRS follow upResolved 571065 citrix requestResolved 571061 citrix request

571107 MDAX Issue571174 mndax timesheet issue571132 mdax expense issue571191 VPN issue571190 email DL issue570799 access to amecnet571213 workpack tracker access571122 etap install571229 rnet - network access request571236 website blocked571241 website blocked571240 website blocked571237 website blocked571238 website blocked571239 website blocked570767 mdax issue571288 mdax issue571300 postmaster issue571346 baku printer issue571452 directory access

Resolved 571950 missing calendar itemsGlobal ACS 571951 missing calendar itemsResolved 571952 missing calendar items

Global ACS 571931 workpack tracker accessResolved 571925 ctrg access

571891 non issue571967 maas360 issue571969 cimage issue571974 extract file request571541 printer issue571714 fusion - access request571991 fusion - access request572046 evault issue572092 7zip request572091 7zip request572158 lync federation request519789 access to amecnet540769 migrate M drive548812 Convero Issue572102 update M drive on AD572214 international dialing request572201 home internet access572203 home internet access572060 unable to open SDS572265 MDAX issue572255 Pamms - login issue572318 Mdax Issue572351 laptop - battery issue

Resolved 578820 fusion - access requestEMEA Central 572838 maas360 issue

Resolved 572798 mailbox issue572797 mailbox issue572799 mailbox issue572801 mailbox issue572804 mailbox issue572872 MDAX issue572951 directory access572929 fusion - access request572255 pamms login issue572997 laptop request573047 rnet - software install573075 postmaster issue573085 postmaster issue573052 static IP request573081 MDAX issue573119 delete of email address573091 autocad572243 JMS issue568450 operator suite access568215 operator suite access573127 lync issue when on VPN573087 SDS issue

ResolvedResolved

Global ACSResolvedHardware

Eng Systems

ResolvedLiza Montano

ResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved


Status Email Issue570369 Directory Access570372 Directory Access570510 Directory Access570513 Directory Access570508 Directory Access570491 Directory Access570492 Directory Access570494 Directory Access570497 Directory Access570503 Directory Access570498 Directory Access570506 rnet - unable to access amecnet570501 surpac - software approval570524 Directory Access570526 mobile device issue570533 mobile device issue570534 outlook profile issue570537 rnet - database issue570638 Directory Access570653 Directory Access570693 rnet - java issue570703 Directory Access

Resolved 571034 Directory AccessResolved 571033 Directory AccessResolved 571036 Directory Access

EMEA Scotland 571069 Directory AccessEMEA Scotland 571071 Directory Access

Resolved 571076 timenet issueResolved 571116 Directory Access

MDAX Support 571118 Directory AccessMDAX Support 571192 Directory AccessMDAX Support 571193 Directory AccessRoxanne Perez 571194 Directory Access

Global ADG 571197 Directory AccessGlobal ADG 571196 Directory Access

GBS 571311 Directory AccessResolved 571309 Directory Access

EMEA South 571362 rnet wifi loginCompleted 571419 Directory AccessCompletedCompletedCompletedCompletedCompleted

MDAX SupportMDAX Support

ResolvedEMEA Azerbaijan

ResolvedResolved 572116 rnet - software requestResolved 572153 Directory AccessResolved 572152 Directory Access

GBS 572149 Rnet software installResolved 572147 Directory AccessResolved 572146 Directory AccessResolved 572144 Directory AccessResolved 572143 Directory AccessResolved 572142 Directory Access

EMEA South 572135 fusion - java issueResolved 572130 Directory AccessResolved 572129 Directory AccessResolved 572126 Directory AccessResolved 572124 Directory AccessResolved 572123 Directory Access

IDCA Global Apps 572122 Directory AccessAP Korea All 572120 Directory AccessAP Korea All 572117 Directory Access

Convero 572166 Directory AccessGlobal ADG 572173 iphone issueEMEA South 572175 Directory Access

Resolved 572227 Directory AccessResolved 572229 mobile setup Resolved 572269 Directory AccessResolved 572263 Directory AccessPending 572271 Directory Access

MDAX Support 572281 Directory AccessEMEA North 572297 Directory Access

572344 Directory AccessResolved 572832 Directory AccessResolved 572815 Directory Accesscompleted 572816 Directory Accesscompleted 572845 phone message bank issuecompleted 571116 Directory Accesscompleted 572851 windows 7 upgradecompleted 572906 Directory Access

MDAX Support 572908 Directory AccessResolved 572953 Directory AccessResolved 572952 Directory AccessResolved 572951 Directory AccessResolved 572950 Directory Access

EMEA South 572957 Directory Accesscompleted 573020 Directory Accesscompleted 573018 Directory AccessEMEA RIS 573015 Directory Access

MDAX Support 573012 Directory AccessGlobal ADG 573011 Directory Access

Eng Systems 573009 Directory AccessGBS 573005 Directory Access

global ACS 573003 Update to Mod Accessglobal ACS 573002 Directory Access

Pending 573082 rnet - software requestResolved 573093 mobile device issue

573205 Directory Access573857 amecnet password reset573853 Directory Access573852 Directory Access573851 Update to Mod Access573909 Directory Access573911 Directory Access

573906 Directory Access573903 Directory Access573902 Directory Access573900 Directory Access573899 Directory Access573984 Directory Access

StatusLiza MontanoLiza MontanoLiza MontanoLiza MontanoLiza MontanoLiza MontanoLiza MontanoLiza MontanoLiza MontanoLiza MontanoLiza MontanoEMEA SouthEMEA SouthLiza MontanoGlobal ACS

AP HelpdeskAP helpdeskEMEA SouthLiza MontanoLiza MontanoEMEA CentralLiza Montano

Liza MontanoLiza MontanoLiza MontanoLiza MontanoLiza Montano

GBSLiza MontanoLiza MontanoLiza MontanoLiza MontanoLiza MontanoLiza MontanoLiza MontanoLiza MontanoLiza MontanoEMEA SouthLiza Montano

EMEA SouthLiza MontanoLiza Montano

EMEA SouthLiza MontanoLiza MontanoLiza MontanoLiza MontanoLiza Montano

ResolvedLiza MontanoLiza MontanoLiza MontanoLiza MontanoLiza MontanoLiza MontanoLiza MontanoLiza MontanoLiza Montano

ResolvedLiza MontanoLiza MontanoAP HelpdeskLiza MontanoLiza MontanoLiza MontanoLiza MontanoLiza MontanoLiza MontanoLiza MontanoLiza MontanoDon NavaretteAP helpdeskGlobal ADG

AM HelpdeskLiza MontanoLiza MontanoLiza MontanoLiza MontanoLiza MontanoLiza MontanoLiza MontanoLiza MontanoLiza MontanoLiza MontanoLiza MontanoLiza MontanoLiza MontanoLiza MontanoGlobal ADG

Liza MontanoEMEA SouthAM Mobility

Liza MontanoPending

Liza MontanoLiza MontanoGlobal ADG

Liza MontanoLiza Montano

Liza MontanoLiza MontanoLiza MontanoLiza MontanoLiza MontanoLiza Montano

Date Calls Issue28-Jul-14 566155 lost access to a shared drive28-Jul-14 566163 mcafee encryption login issue28-Jul-14 566167 desktop - no network connection28-Jul-14 566185 mcafee encryption login issue28-Jul-14 566186 locked account28-Jul-14 566202 locked account28-Jul-14 566229 mcafee encryption login issue28-Jul-14 566237 password reset28-Jul-14 566247 rnet - password reset28-Jul-14 566274 calendar sync issue28-Jul-14 566289 mobile email issue28-Jul-14 566299 webmail issue28-Jul-14 566313 password expired28-Jul-14 566336 DLP issue28-Jul-14 566415 sharepoint issue28-Jul-14 566426 GRS issue28-Jul-14 566442 outlook - mailbox mapping28-Jul-14 566554 ms excel macro issue28-Jul-14 566557 Password Expired29-Jul-14 567195 webmail issue29-Jul-14 567201 locked account29-Jul-14 567202 locked account29-Jul-14 567212 laptop - no logon servers available29-Jul-14 567247 update password on mobile device29-Jul-14 567264 outlook - mailbox issue29-Jul-14 567278 outlook not connecting to the exchange29-Jul-14 567292 lync meeting issue29-Jul-14 567297 unable to edit/create files on a shared drive29-Jul-14 567342 mobile tethering29-Jul-14 567388 update password on mobile device29-Jul-14 567390 inquiry - docfusion link29-Jul-14 567409 password reset29-Jul-14 567422 fusion - access request29-Jul-14 565013 cloud server request29-Jul-14 567452 pamms issue29-Jul-14 567495 rnet - server issue29-Jul-14 567496 laptop pw sync issue29-Jul-14 567515 blackberry stopped receiving emails29-Jul-14 567551 burning files to disc29-Jul-14 567556 turn off pop up blocker29-Jul-14 567590 admin rights request31-Jul-14 568832 software request - atrisk31-Jul-14 567254 Computer performance issues31-Jul-14 568851 username change31-Jul-14 568866 unable to open zip files31-Jul-14 568876 locked account31-Jul-14 568900 website blocked31-Jul-14 568920 website blocked31-Jul-14 568935 mcafee encryption login issue31-Jul-14 568929 password reset31-Jul-14 568955 blackberry issue31-Jul-14 567540 directory access31-Jul-14 568965 locked account31-Jul-14 568973 unable to open psts31-Jul-14 568982 hdmi-vga adapter31-Jul-14 569051 webmail issue

31-Jul-14 569210 locked account31-Jul-14 569240 locked account31-Jul-141-Aug-14 569603 account disabled1-Aug-14 569612 locked account1-Aug-14 569617 fusion - password reset1-Aug-14 569663 autocad - unable to launch application1-Aug-14 569704 printer installation1-Aug-14 569770 password reset1-Aug-14 569775 password reset1-Aug-14 569772 request to delete a user ID1-Aug-14 569767 request to correct a user ID1-Aug-14 569814 IE 10 installation1-Aug-141-Aug-141-Aug-141-Aug-141-Aug-141-Aug-141-Aug-14

Status Portals Tickets IssueGlobal ADG 566256 rnet - connect to box

Resolved 566312 remote accessResolved 566236 webmail issueResolved 566359 JMS installResolved 566360 JMS installResolved 565519 fusion access request

Global ACS 565630 outlook - delegation issueResolved 565588 unable to send to a DL

EMEA Central 566193 backup failedResolved 566571 MDAX issuePending 566592 GAL issue in outlookResolved 566356 fusion access requestResolved 566348 blackberry activation

Global ACSDCS Support

ResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved


Global ADGResolvedResolvedResolvedPendingResolved

cloud EMEAglobal ACS

EMEA CentralResolvedResolvedResolvedResolvedResolvedPending 568970 pamms account creation

EMEA Scotland 568880 pamms account creationResolved 568842 pamms account creationResolved 568406 pamms account creationResolved 568976 pamms account creationPending 568329 pamms account creationResolved 568152 rnet - computer issueResolved 568972 edf printer install

EMEA Central 568118 fusion access requestResolved 568326 JMS access request

Global ADG 569110 remove users from AD groupResolved 568835 fusion access requestResolved 569107 remove users from AD group

EMEA Scotland 569103 scanner issueResolved 569105 webmail issue

Resolved 567383 SAP2000 installationPending 569122 Rnet - promises database access

569208 email address correctionResolved 569632 how to: VPNResolved 569627 mimecast LFSResolved 569662 cancel account creationResolved 568240 request to resend login credentials Pending 569683 baku fusion access requestResolved 569656 coins requestResolved 569690 mdax - access request

Global ADG 569733 rcode install - rnetGlobal ADG 569694 voicemail pin reset

Pending 569693 voicemail pin reset569692 outlook password reset Rnet569778 postmaster error569801 exsilentia issue569846 Foster Wheeler569835 usb keyboard replacement569735 JMS access request569799 mdax issue

Status Email IssueEMEA Central 566399 Directory Access

Resolved 566388 Directory AccessResolved 566389 Directory AccessResolved 566401 Directory AccessResolved 566405 rnet - selection errorResolved 566397 Directory Access


EMEA Central 566461 Directory AccessMDAX Support 566650 rnet - scanner issue

Global ADG 566588 Directory AccessResolved 566665 Directory AccessResolved 566670 Directory Access


567234 Directory Access567232 Directory Access567240 Directory Access567597 iphone issue567605 msexcel issue567614 software install issue567619 directory access

Resolved 569022 directory accessResolved 569021 directory accessResolved 569023 directory accessResolved 569018 directory accessResolved 569016 directory accessResolved 569015 directory access

EMEA Central 569014 directory accessEMEA Central 569028 rnet - mdax issue

Resolved 569025 rnet - software installResolved 569080 directory accessResolved 569082 update to MOD AccessResolved 569086 Directory AccessResolved 569089 Directory Access

EMEA Scotland 569173 Directory AccessResolved 569220 blackberry activation

EMEA Central 569228 Directory AccessEMEA Central 569231 Directory AccessGlobal ADG

Resolved 569635 Directory AccessResolved 569639 unable to open sharepoint


Resolved 569670 Directory AccessResolved 569668 Directory Access

MDAX Support 569665 Directory AccessEMEA South 569706 Directory Access

Resolved 569795 Directory AccessResolved 569802 maas360 issue

EMEA South 569832 Directory AccessResolved 569836 Directory Access

EMEA North 569869 rnet - registry accessResolved 569893 Directory Access

EMEA SouthPending

MDAX Support

StatusGlobal ADGGlobal ADGGlobal ADGGlobal ADGEMEA SouthGlobal ADGGlobal ADGGlobal ADGGlobal ADGEMEA SouthGlobal ADGGlobal ADGGlobal ADGGlobal ADGGlobal ADGGlobal ADG

Global ADGGlobal ADG

ResolvedResolvedPendingPending

Global ADG

Global ADGGlobal ADGGlobal ADGGlobal ADGGlobal ADGGlobal ADGGlobal ADG

MDAX supportEMEA CentralGlobal ADGGlobal ADGGlobal ADGGlobal ADGGlobal ADG

Pending


Global ADGResolved

Global ADGGlobal ADGGlobal ADGGlobal ADGGlobal ADGGlobal ADGGlobal ADGglobal acs

Global ADGGlobal ADGEMEA SouthGlobal ADG

Date Calls Issue21-Jul-14 561656 unable to login to the laptop21-Jul-14 561668 desktop assembly request21-Jul-14 561675 unable to login to access amec21-Jul-14 561684 unable to connect to the vpn21-Jul-14 561686 map network drive21-Jul-14 561700 unable to access a shared drive21-Jul-14 561704 locked account21-Jul-14 561733 outlook - connect to box21-Jul-14 561684 unable to connect to the vpn21-Jul-14 561762 desktop - no network connection21-Jul-14 561783 lotus notes21-Jul-14 561789 keyboard issue21-Jul-14 561794 locked account21-Jul-14 561801 abz printer issue21-Jul-14 561823 timenet - java issue21-Jul-14 561827 fusion - unable to login21-Jul-14 561917 IE - proxy issue21-Jul-14 561937 LFS request21-Jul-14 561976 unable to recieve emails on smartphone21-Jul-14 561965 connect to box issue21-Jul-14 561890 directory access21-Jul-14 561999 outlook - connect to box21-Jul-14 562014 password reset21-Jul-14 562048 blackberry desktop request21-Jul-14 562007 outlook disconnects from the server21-Jul-14 562081 mcafee encryption login issue21-Jul-14 561736 coins installation21-Jul-14 560024 blackberry activation21-Jul-14 562162 mobile email setup22-Jul-14 562562 mcafee encryption login issue22-Jul-14 562563 unable to login to the desktop22-Jul-14 562568 blackberry activation22-Jul-14 562573 amec guest wifi request22-Jul-14 562584 software request22-Jul-14 562615 mcafee encryption login issue22-Jul-14 562632 website blocked22-Jul-14 562642 password reset22-Jul-14 562662 outlook issue22-Jul-14 562670 locked account22-Jul-14 562683 password expired22-Jul-14 562007 outlook keeps on disconnecting22-Jul-14 562048 blackberry activation22-Jul-14 562746 rnet - password reset22-Jul-14 561199 directory access22-Jul-14 562780 pamms - unable to open the application22-Jul-14 562768 mobile email setup22-Jul-14 562800 desktop - trust relationship error22-Jul-14 561884 directory access22-Jul-14 561164 blackberry activation22-Jul-14 562934 mcafee encryption login issue22-Jul-14 560124 cimage access request22-Jul-14 562597 mobile email setup22-Jul-14 563014 password expired22-Jul-14 563062 password reset22-Jul-14 563105 unable to scan - authentication failed 22-Jul-14 563182 outlook - update to sp3 failed

23-Jul-14 563574 locked account23-Jul-14 563578 mailbox storage quota issue23-Jul-14 563583 monitor issue - flickering23-Jul-14 563618 unable to login to lync23-Jul-14 563636 mcafee encryption login issue23-Jul-14 563643 locked account23-Jul-14 563660 request to move a TRP23-Jul-14 563672 desktop - no network connection23-Jul-14 563689 sprint citrix access request23-Jul-14 563701 shared drive mapping23-Jul-14 563201 computer performance issue23-Jul-14 563779 locked account23-Jul-14 563731 unable to open toolkit23-Jul-14 563807 mcafee encryption fatal error23-Jul-14 563308 jms error23-Jul-14 563539 resnet - it breach issue23-Jul-14 563829 pdr issue23-Jul-14 561543 outlook issue23-Jul-14 563861 user access restriction23-Jul-14 563867 resource scheduler - pw reset23-Jul-14 563895 password reset23-Jul-14 563942 unable to login to lync23-Jul-14 563978 password reset23-Jul-14 564001 webmail issue23-Jul-14 564012 printer issue23-Jul-14 564028 printer issue23-Jul-14 564058 IBS oracle - password reset24-Jul-14 563941 directory access24-Jul-14 564580 rnet - password reset24-Jul-14 562913 directory access24-Jul-14 564590 folder restore24-Jul-14 563941 directory access24-Jul-14 563796 pamms - access request24-Jul-14 564610 adobe reader issue24-Jul-14 564621 mcafee encryption login issue24-Jul-14 563639 mcafee encryption login issue24-Jul-14 564586 fault tree installation24-Jul-14 564674 desktop - trust relationship error24-Jul-14 563736 blackberry activation24-Jul-14 564694 blocked email24-Jul-14 564718 mcafee encryption login issue24-Jul-14 564729 epayslip login issue24-Jul-14 564737 laptop - fan error24-Jul-14 564743 drive sync issue24-Jul-14 564793 password reset24-Jul-14 561896 directory access24-Jul-14 563941 directory access24-Jul-14 564877 password expired24-Jul-14 46789(ADG) Mailbox creation24-Jul-14 564930 enterprise vault issue24-Jul-14 564890 mobile email setup24-Jul-14 564954 amec app security issue24-Jul-14 563721 blackberry Activation25-Jul-14 563308 JMS - Error25-Jul-14 565337 shared drive mapping25-Jul-14 565344 unable to connect to the vpn25-Jul-14 565351 outlook - connect to box

25-Jul-14 565356 outlook - connect to box25-Jul-14 565358 timenet - password reset25-Jul-14 565361 mcafee encryption login issue25-Jul-14 565363 locked account25-Jul-14 565376 outlook - connect to box25-Jul-14 565390 fusion - unable to open comments twice25-Jul-14 565402 Sharepoint access25-Jul-14 565417 outlook - connect to box25-Jul-14 565446 timenet - java issue25-Jul-14 565477 mysps tender review issue25-Jul-14 565483 screen resolution issue25-Jul-14 565530 login scripts issue25-Jul-14 565522 locked account25-Jul-14 565410 mdax issue25-Jul-14 565567 box.com issue25-Jul-14 565093 unable to connect to the vpn25-Jul-14 565600 request to remove a DL25-Jul-14 565618 update homepage on IE25-Jul-14 565625 locked account25-Jul-14 565631 locked account25-Jul-14 565653 account creation request25-Jul-14 564948 printer mapping

Status Portals Tickets IssueResolved


Global ACSResolved

EMEA SouthGlobal ADG

ResolvedGlobal ACS

EMEA ScotlandEMEA North

ResolvedResolved

EMEA ScotlandResolvedResolvedResolvedResolvedResolvedResolved

Global ADGResolvedResolvedPending



EMEA ScotlandGlobal ACS

EMEA CentralEMEA scotland

ResolvedResolved


Global ACSresolvedResolved



Global ACSResolved

EMEA ScotlandAM ECA Central

Global ACS

ResolvedGlobal ADG


GBSEMEA Scotland

ResolvedResolved


Eng SystemsEMEA South

PendingResolved

GBSGlobal ACSGlobal ADG

ResolvedResolvedPendingResolvedResolved


GBSGlobal ADG 563815 directory access

EMEA Central 563969 directory accessCompleted 563985 directory accessResolved 564716 Adapt Issue

Global ADG 564825 Rnet power point issueResolved 564733 Rnet calendar issueResolved 563891 LFS RequestResolved

EMEA CentralResolvedResolvedPending

Global ACSPendingResolved



Global ADGGlobal ACSResolved

Robert CrokeGlobal ACSResolvedResolvedResolvedResolved

ResolvedResolvedResolvedResolvedResolvedResolvedPendingResolved

Global ACSGBS

ResolvedResolvedResolvedPending

Global ACSPending


Global ADGResolved

Status Email Issue561898 directory access561899 voicemail issue561897 directory access561896 directory access561895 directory access561892 directory access561890 directory access561889 directory access561888 directory access561886 directory access561884 directory access561904 directory access561909 directory access

563588 Directory access563594 blackberry activation563599 printer issue563600 Directory access563605 mobile email issue

AM HelpdeskResolvedResolved

EMEA NorthEMEA South

EMEA CentralGlobal ACS

StatusGlobal ADG

EMEA UK SouthGlobal ADGGlobal ADGGlobal ADGGlobal ADGGlobal ADGGlobal ADGGlobal ADGGlobal ADGGlobal ADGGlobal ADGGlobal ADG

ResolvedPendingResolved

Global ADGResolved

Date Calls Issue14-Jul-14 557237 timenet - timesheet was approved in error14-Jul-14 556898 ADG forms downm14-Jul-14 557244 unable to receive emails from blackberry14-Jul-14 557251 locked account14-Jul-14 557267 unable to book a room in rscheduler14-Jul-14 557279 locked account14-Jul-14 557290 webmail issue14-Jul-14 557342 laptop - boot issue14-Jul-14 557367 webmail issue14-Jul-14 557375 outlook issue14-Jul-14 557422 outlook - lync meeting issue14-Jul-14 557432 outlook - connect to box14-Jul-14 557473 MS visio request14-Jul-14 557500 mcafee encryption issue14-Jul-14 557521 locked account14-Jul-14 556114 VPN issue14-Jul-14 557531 Desktop - trust relationship error14-Jul-14 557640 outlook - disconnected 14-Jul-14 557648 laptop - keyboard is not working14-Jul-14 557659 VPN: how to14-Jul-14 553919 directory access14-Jul-14 557685 voicemail password reset14-Jul-14 557705 lotus notes issue14-Jul-14 557711 transfer request14-Jul-14 557728 password reset14-Jul-14 557744 unable to receive emails from blackberry14-Jul-14 556898 ADG forms downm14-Jul-14 554991 mailbox issue14-Jul-14 557817 locked account14-Jul-14 557832 deltek login issue14-Jul-14 557893 outlook issue14-Jul-14 557904 unable to access emails on iphone15-Jul-14 558382 webmail issue15-Jul-14 558387 PDMS model access request15-Jul-14 558398 unable to login to the laptop15-Jul-14 558402 outlook - connect to box15-Jul-14 558404 locked account15-Jul-14 558410 timenet - java issue15-Jul-14 558429 outlook - connect to box15-Jul-14 558440 password reset15-Jul-14 558444 outlook - connect to box15-Jul-14 558447 locked account15-Jul-14 557614 unable to login to the laptop15-Jul-14 558477 software request - mathcad15-Jul-14 558482 rnet - shared drive access15-Jul-14 558490 spam email issue15-Jul-14 558388 desktop - trust relationship error15-Jul-14 558511 shared drive mapping 15-Jul-14 558519 mcafee encryption issue15-Jul-14 558522 rnet - password reset15-Jul-14 558535 arc map - license issue15-Jul-14 558588 unable to open mdax15-Jul-14 558600 unable to open SDS15-Jul-14 558607 inquiry: account creation15-Jul-14 557309 laptop - no boot15-Jul-14 558677 locked account

15-Jul-14 557353 outlook - connect to box15-Jul-14 558704 locked account15-Jul-14 558712 password reset - new hire15-Jul-14 558727 unable to locate SDS15-Jul-14 558750 password expired issue15-Jul-14 558766 unable to open SDS15-Jul-14 558783 resource scheduler - password reset15-Jul-14 558806 rcode - license issue15-Jul-14 558825 account disabled17-Jul-14 560011 locked account17-Jul-14 560029 locked account17-Jul-14 560032 coins - transfer of license17-Jul-14 560035 outlook - connect to box17-Jul-14 560064 mcafee encryption issue17-Jul-14 560060 request to resend users initial login credential17-Jul-14 560059 unable to login to ms lync17-Jul-14 560088 laptop - no network17-Jul-14 560111 proxy issue17-Jul-14 560119 proxy issue17-Jul-14 558660 account disabled17-Jul-14 560141 interim review issue17-Jul-14 560145 truview software request17-Jul-14 560154 laptop - login issue17-Jul-14 560178 conoco citrix issue17-Jul-14 560234 laptop - battery issue17-Jul-14 560520 password reset17-Jul-14 560526 locked account17-Jul-14 560535 password expired issue17-Jul-14

18-Jul-14 560872 locked account18-Jul-14 560881 outlook - initial setup18-Jul-14 560883 printer mapping18-Jul-14 560894 mcafee encryption login issue18-Jul-14 560190 outlook - connect to box18-Jul-14 560924 Password Reset18-Jul-14 560944 timenet - login issue18-Jul-14 560952 convero - password reset18-Jul-14 560961 scram workpack tracker18-Jul-14 561024 blackberry activation18-Jul-14 561046 Password Reset18-Jul-14 561060 outlook - add mailbox18-Jul-14 561069 mobile device - broken

18-Jul-14 561093 password expired18-Jul-14 561123 desktop - BSOD18-Jul-14 561131 remove items from the vault18-Jul-14 561143 password expired18-Jul-14 561100 Directory Access18-Jul-14 561165 unable to login to the desktop18-Jul-14 561182 unable to map network drives18-Jul-14 561164 blackberry activation

Status Portals Tickets IssueGBS

Global ADGGlobal ACSResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved

Global ACSEMEA UK Central

PendingEMEA UK Central

ResolvedGlobal ADG

ResolvedEMEA UK Central

ResolvedResolvedPending


ResolvedAEI

ResolvedGlobal ACSResolvedEng SysResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved


EMEA UK ScotlandResolvedResolved

EMEA UK CentralResolvedResolvedResolvedResolved

EMEA UK ScotlandResolved

ResolvedResolved

Global ADGResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved

CoinsResolvedResolved

Global ADGGlobal ACS

EMEA UK ScotlandEMEA UK south

ResolvedResolved

GBSResolvedResolvedResolvedResolvedResolvedResolvedResolved

ResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved

GBSResolvedResolvedResolvedResolved

ResolvedEMEA UK North

ResolvedResolved

Global ADGResolvedResolvedPending

Status Email Issue

560266 Directory Access560269 Directory Access560265 Directory Access560240 Directory Access560241 Directory Access560243 Directory Access560249 Directory Access560250 Directory Access560251 Directory Access560262 Directory Access560260 Directory Access560257 Directory Access560255 Directory Access560253 Directory Access560252 Directory Access560287 update to MOD Access560285 update to MOD Access560274 update to MOD Access560288 update to MOD Access560301 blocked email560303 software request - promises560314 rnet - website blocked560327 unable to access webmail560329 rnet - desk transfer560340 JMS - access request560356 timenet issue560402 IE - proxy issue560433 arcgis - software request560452 unable to access delegated mailbox560468 directory access560465 directory access560459 directory access560458 directory access560481 shell IE - webpage error560489 directory access560974 Directory Access560973 Directory Access560970 Directory Access560969 Directory Access560966 Directory Access560968 Directory Access560975 tender review process560976 outlook - unable to access archive explorer560987 blocked email560990 Directory Access560992 Directory Access560994 Directory Access561160 Rnet - acrobat request

Status

Global ADGGlobal ADGGlobal ADGGlobal ADGGlobal ADGGlobal ADGGlobal ADGGlobal ADGGlobal ADGGlobal ADGGlobal ADGGlobal ADGGlobal ADGGlobal ADGGlobal ADGGlobal ADGGlobal ADGGlobal ADGGlobal ADG

EMEA UK SouthEMEA UK CentralEMEA UK Central

ResolvedEMEA UK Central

Global ADGGBS

ResolvedResolved

Global ADGGlobal ADGGlobal ADGGlobal ADGGlobal ADG

PendingGlobal ADGGlobal ADGGlobal ADGGlobal ADGGlobal ADGGlobal ADGGlobal ADG

GBSResolvedResolved

Global ADGGlobal ADGGlobal ADG

EMEA UK South

Date Calls7-Jul-14 5528027-Jul-14 5528087-Jul-14 5528127-Jul-14 5528157-Jul-14 5528257-Jul-14 5528297-Jul-14 5510907-Jul-14 5528677-Jul-14 5528847-Jul-14 5528967-Jul-14 5486277-Jul-14 5529097-Jul-14 5529307-Jul-14 5528457-Jul-14 5529727-Jul-14 5529817-Jul-14 5529857-Jul-14 5529887-Jul-14 5529977-Jul-14 5530037-Jul-14 5530227-Jul-14 5530287-Jul-14 5530417-Jul-14 5530857-Jul-14 5530767-Jul-14 5530807-Jul-14 5530887-Jul-14 5530987-Jul-14 5531157-Jul-14 5531247-Jul-14 5532247-Jul-14 5532417-Jul-14 5532657-Jul-14 5532797-Jul-14 5533307-Jul-14 5533478-Jul-14 5537788-Jul-14 5537938-Jul-14 5537968-Jul-14 5538208-Jul-14 5538328-Jul-14 5538458-Jul-14 5538808-Jul-14 5538838-Jul-14 5529728-Jul-14 5539188-Jul-14 5539388-Jul-14 5539448-Jul-14 5539558-Jul-14 5539808-Jul-14 5489638-Jul-14 5540638-Jul-14 5518638-Jul-14 5540968-Jul-14 5541038-Jul-14 554124

8-Jul-14 5541048-Jul-14 5541338-Jul-14 5541438-Jul-14 5541838-Jul-14 5542458-Jul-14 5542289-Jul-14 5548409-Jul-14 5548639-Jul-14 5548699-Jul-14 5548899-Jul-14 5548989-Jul-14 5549269-Jul-14 5549879-Jul-14 5519099-Jul-14 5537459-Jul-14 5549989-Jul-14 5550069-Jul-14 5533869-Jul-14 5539829-Jul-14 5550459-Jul-14 5511359-Jul-14 5550719-Jul-14 5550919-Jul-14 5551159-Jul-14 5510909-Jul-14 5549209-Jul-14 5552439-Jul-14 5531719-Jul-14 5552799-Jul-14 5552949-Jul-14 5520319-Jul-14 5553529-Jul-14 555386

10-Jul-14 55575310-Jul-14 55575410-Jul-14 55576210-Jul-14 55576710-Jul-14 55577610-Jul-14 55578110-Jul-14 55578310-Jul-14 55579610-Jul-14 55191810-Jul-14 4343510-Jul-14 54956110-Jul-14 55581510-Jul-14 55583110-Jul-14 55583310-Jul-14 55585110-Jul-14 55586010-Jul-14 55592210-Jul-14 55593610-Jul-14 55484510-Jul-14 55596610-Jul-14 55596810-Jul-14 55597410-Jul-14 55598510-Jul-14 556005

10-Jul-14 55601611-Jul-14 55654011-Jul-14 55654411-Jul-14 55655611-Jul-14 55656611-Jul-14 55658811-Jul-14 55659411-Jul-14 55662911-Jul-14 55663611-Jul-14 55664411-Jul-14 55666411-Jul-14 55677611-Jul-14 55680511-Jul-14 556244

Issue Statusworkstation - no network connection EMEA UK Scotland

locked account ResolvedRNET - network issues in CBR EMEA UK Central

locked account Resolvedlocked account Resolved

timenet - password reset ResolvedMathcad - license issue Eng Systems

unable to login to the laptop EMEA Cont Europemicrostation request Resolvedpamms - print issue Resolved

GRS request follow up Resolvedtemporary computer request EMEA UK Scotland

mcafee encryption login issue Global ACSCimage and JMS access Pendingunable to open pdf files Resolved

locked account Resolvedrnet - no network connection EMEA UK South

unable to login to ms lync Resolvedunable to login to the desktop Resolved

password expired Resolvedlaptop - battery issue EMEA UK South

outlook - ost issue Resolvedpamms - installation Resolved

account disabled Global ADGshared drive mapping Resolved

software request - provision Resolvedlocked account Resolved

unable to access M Drive Global ADGmcafee encryption login issue Resolvedmcafee encryption login issue Resolved

locked account Resolvedoffshore timenet - account creation GBS

initial login credential request Global ADGlocked account Resolved

mobile email issue Resolveddeltek - login issue AEI Bus Sys

fusion - password reset Resolvedoutlook - connect to box Resolvedoutlook - missing folder Resolved

unable to connect to the VPN Global ACSctrm access in access amec Resolved

unable to generate reports in ctrm Resolvedunable to receive external emails Resolvedintermittent network connection EMEA UK Central

PDF issue on IE Pendingnew employee login issue Global ADG

unable to print from excel 2013 Resolvedunable to start the HSSE induction process Resolved

mailbox issue - emeaowa Resolvedunable to login to mcafee encryption Resolved

unable to print from coins EMEA UK Scotlandfusion - password reset Resolved

Java issue - fusion Global ACSmysps issue Resolved

blackberry issue Global ACSadd user to ABZ apache L Global ADG

password reset Resolvedtimenet - password reset Resolved

deskphone setup EMEA UK Scotlandlocked account Resolved

fusion - account creation Resolvedmimecast - deferred email Global ACS

locked account ResolvedVmware installation Resolveddesktop - no power EMEA UK South

Resource scheduler - java issue Resolvednew employee login issue Global ADG

laptop - unable to connect to wifi Resolvedshared drive mapping Resolved

ctr corrections GBSJMS issue GBS

outlook - vault issue Resolvedlocked account Resolved

JMS - error when generating report ResolvedDirectory access Resolvedlocked account Resolved

NNCEquip database issue GBSstaad offshore request Resolved

locked account Resolvedmcafee encryption login issue Resolved

Mathcad - license issue EMEA UK Scotlandpassword reset Pending

unable to open pdf files Resolvedblackberry activation Resolved

sharepoint issue DCSlocked account Resolved

Directory access Global ADGPDMS access Eng Systems

mobile email issue Pendingpassword reset Resolved

mcafee encryption login issue Resolvedunable to open a shared mailbox Resolved

outlook - connect to box Resolveddesktop - trust relationship error EMEA UK Scotland

locked account Resolvedtimenet - password reset Resolved

software install assistance Resolvedmissing emails on outlook Global ACS

HMDI-VGA adapter request EMEA UK Scotlandunable to open cad launcher EMEA UK Scotland

locked account Resolvedfollow me print badge activation Resolved

locked account Resolvedunable to download documents from docfusion Resolved

unable to connect to the VPN Resolvednetwork down - workstation AM EUS PPAlaptop - slow browsing issue EMEA UK Scotlandnew start - software install Resolved

DCS - access request GBSamecnet password reset Resolvedoutlook - connect to box Resolved

blackberry issue Resolvedunable to connect to external wap Resolved

unable to open pdf files Resolvedlocked account Resolvedwebmail access Resolved

outlook - delegate access Resolvednetwork issue in london wall EMEA UK South

laptop - trust relationship error Resolvedunable to login to MS lync Resolved

shared drive mapping ResolvedPassword Reset Pendinglocked account Resolved

google earth pro request Resolvedoutlook issue WIP

mobile email setup Pendingblackberry backup issue Pending

Portals Tickets Issue Status

555288 IT equip return EMEA UK Scotland555870 Rnet - software install EMEA UK Central555898 Rnet - software install EMEA UK Central555379 MDAX Access MDAX Support555297 MDAX issue Resolved555856 MDAX issue MDAX Support555867 Rnet - software install EMEA UK Central555896 outlook issue Resolved555897 outlook issue Resolved556031 Rnet - ms word issue EMEA UK South556123 DL - transfer of ownership Global ADG556131 Rnet - MS office issue EMEA UK Central556132 Rnet - MS office issue EMEA UK Central556134 Rnet - MS office issue EMEA UK Central554034 marimba issue Resolved556061 rnet - email issue EMEA UK Central553924 webmail issue Pending556157 email database restore EMEA UK North555895 webmail issue Pending556273 password reset Pending556350 webmail issue Resolved

553889 offshore timenet running slow Resolved553163 directory access Resolved553928 personal mobile access request Pending553937 blackberry issue Resolved553939 Laptop Issue EMEA UK Scotland553984 Metstorm archive request GBS553950 Deskphone setup EMEA UK South554181 calendar issue Resolved551253 IHUB Access request Global ADG554307 IE issue downloading files Resolved554333 VPN issue Pending553927 Blackberry software request Pending554851 Archived emails issue Resolved

Email Issue Status

Date Calls Issue30-Jun-14 548518 laptop - no network connection30-Jun-14 548522 desktop - no network connection30-Jun-14 548532 unable to vault emails30-Jun-14 548546 cimage - password reset30-Jun-14 548561 laptop - battery issue30-Jun-14 548571 new start login issue30-Jun-14 548578 desktop - trust relationship error30-Jun-14 548592 webex30-Jun-14 548366 Account disabled30-Jun-14 548034 password reset30-Jun-14 545858 directory access30-Jun-14 548645 no mobile data on s3 mini30-Jun-14 548674 VPN issue30-Jun-14 548683 locked account30-Jun-14 548697 unable to login to mdax30-Jun-14 548699 rnet - password reset30-Jun-14 548715 hysis installation30-Jun-14 548722 java installation30-Jun-14 548730 outlook setup30-Jun-14 548828 locked account30-Jun-14 548799 Coins issue30-Jun-14 548578 desktop - trust relationship error30-Jun-14 548846 desktop - assembly required30-Jun-14 548861 external monitor request30-Jun-14 548878 locked account30-Jun-14 548888 directory access walkthrough30-Jun-14 548735 MS Visio 200730-Jun-14 548996 voicemail issue1-Jul-14 549320 desktop issue - stuck on boot process1-Jul-14 549350 IE - website blocked1-Jul-14 549357 locked account1-Jul-14 544142 VPN issue1-Jul-14 549386 laptop - home network isse1-Jul-14 549411 login issue1-Jul-14 549423 locked account1-Jul-14 549432 java issue - rscheduler1-Jul-14 549437 amest - application request1-Jul-14 549443 account disabled1-Jul-14 549475 server storage increase1-Jul-14 549497 locked account1-Jul-14 548963 unable to print from COINS1-Jul-14 549549 rscheduler - java issue1-Jul-14 549561 unable to open autocad from cad launcher1-Jul-14 549523 mcafee encryption issue1-Jul-14 549594 citrix - pamms issue1-Jul-14 549597 unable to print from outlook1-Jul-14 549611 IE8 - missing application1-Jul-14 549657 unable to open SDS1-Jul-14 43423 mailbox access(ADG)1-Jul-14 549687 pamms access1-Jul-14 549723 pamms - login issue1-Jul-14 549759 locked account1-Jul-14 549773 unable to download docs from fusion1-Jul-14 549780 password reset1-Jul-14 547207 JMS installation1-Jul-14 549803 unable to login to JMS

1-Jul-14 549816 unable to login to sprint2-Jul-14 550058 laptop - boot issue2-Jul-14 549543 unable to connect to the VPN2-Jul-14 549523 mcafee encryption issue2-Jul-14 550075 password reset2-Jul-14 549560 PSM installation issue2-Jul-14 550093 IE - slow browsing2-Jul-14 550098 rnet - password reset2-Jul-14 550114 Network Down in DAR2-Jul-14 550146 Large File send2-Jul-14 550171 unable to access M drive2-Jul-14 549576 password reset2-Jul-14 550222 pamms access2-Jul-14 550249 vmware upgrade2-Jul-14 550265 unable to print from JMS2-Jul-14 549862 Citrix issue2-Jul-14 550276 amecnet issue2-Jul-14 549766 mobile email setup2-Jul-14 550418 password reset2-Jul-14 550431 locked account2-Jul-14 549760 Directory Access2-Jul-14 550444 ms access issue2-Jul-14 550448 google chrome request2-Jul-14 550458 bentley staad activation2-Jul-14 550489 ms word issue2-Jul-14 550491 Resnet pc issue2-Jul-14 550186 mcafee encryption issue2-Jul-14 550293 timenet - password reset2-Jul-14 550568 IE - set home page3-Jul-14 551064 shared drive mapping3-Jul-14 551065 Network Down in GLA23-Jul-14 551070 locked account3-Jul-14 551084 password reset3-Jul-14 551095 missing outlook application3-Jul-14 551093 mcafee login issue3-Jul-14 551115 unable to login to mcafee encryption3-Jul-14 551120 unable to connect to the VPN3-Jul-14 551127 amecnet password reset3-Jul-14 551135 nncequi database issue3-Jul-14 551149 unable to change expired password3-Jul-14 551155 outlook - missing emails3-Jul-14 551135 nncequip database issue3-Jul-14 5512204 deskphone extension issue3-Jul-14 551231 url for owa request3-Jul-14 551237 unable to open citrix applications3-Jul-14 551244 mobile email setup3-Jul-14 551262 mobile email setup3-Jul-14 551264 locked account3-Jul-14 551326 citrix - pamms URL3-Jul-14 551345 unable to access webmail3-Jul-14 551344 unable to access external websites3-Jul-14 551358 pamms - print issue3-Jul-14 551360 pamms - unable to open3-Jul-14 551369 software request - coins3-Jul-14 551375 pamms - access request3-Jul-14 549448 Fusion access3-Jul-14 551434 pamms - print issue

3-Jul-14 551357 printer issue3-Jul-14 551486 pamms - unable to export a document to the desktop4-Jul-14 551844 request to extend a guest account4-Jul-14 551846 request to transfer documents to new computer4-Jul-14 551849 locked account4-Jul-14 551857 unable to connect to the VPN4-Jul-14 551859 Windows Activation4-Jul-14 551870 network down in BWD44-Jul-14 551884 locked account4-Jul-14 550186 mcafee login issue4-Jul-14 551900 timenet - ctr issue4-Jul-14 551903 mcafee login issue4-Jul-14 551923 ms word file block issue4-Jul-14 551943 unable to download docs from fusion4-Jul-14 551908 hummingbird request4-Jul-14 551948 voicemail pin reset4-Jul-14 551959 locked account4-Jul-14 551967 vault issue4-Jul-14 551988 locked account4-Jul-14 551989 locked account4-Jul-14 552013 file restore4-Jul-14 552148 rnet - password reset4-Jul-14 552220 Travel request form issue

Status Portals Tickets IssueEMEA UK ScotlandEMEA UK Scotland

Global ACSResolved

EMEA UK CentralGlobal ADG

EMEA UK ScotlandResolved

Global ADGResolved

Global ADGResolved


EMEA UK CentralResolvedResolvedResolvedResolved

GBSEMEA UK ScotlandEMEA UK Central

ResolvedResolvedResolvedResolvedPendingResolvedResolvedResolvedPendingResolvedResolvedResolvedResolvedResolved

Global ADGEMEA UK Scotland

ResolvedGBS

ResolvedEng SysResolvedResolvedResolvedResolved


GBSResolvedResolvedResolvedResolvedResolved

User Coins SprintResolved

Global ACSGlobal ACSResolvedResolvedResolved

EMEA UK CentralEMEA UK North

Global ACSGlobal ADGGlobal ADG


Global ACSResolved


Global ADGResolvedResolvedResolvedResolved

EMEA UK CentralEMEA UK Scotland


EMEA UK ScotlandResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved

GBSEMEA UK South

ResolvedGlobal ACS

PendingPendingResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved

ResolvedResolved

Global ADG 549575 pamms issueEMEA UK Scotland 549564 PDMS access for korea

Resolved 549584 Computer performance issueGlobal ACS 549459 postmaster issueResolved 549725 CTRM issue

EMEA UK Central 549736 MS excel IssueResolved 549517 Network issues in London Wall

EMEA UK Scotland 549762 Citrix installationResolved 549800 Printer IssueResolved 549919 Licensed application issuesResolved 550120 pamms/cimage accessResolved 550138 Lync IssueResolvedResolvedResolvedResolvedResolvedResolvedResolved

EMEA UK SouthResolved

Status Email Issue Status

ResolvedAP Korea All

EMEA UK NorthResolvedPendingResolved

EMEA UK SouthPending

EMEA UK ScotlandGlobal Asset Management

PendingPending

Date Calls Issue23-Jun-14 544103 unable to browse external websites23-Jun-14 544120 unable to open fusion23-Jun-14 544131 desktop - trust relationship error23-Jun-14 544147 laptop - proxy issue23-Jun-14 544156 lost access to a shared drive23-Jun-14 544179 vmware - network error23-Jun-14 544196 sprint citrix issue23-Jun-14 544207 password reset23-Jun-14 544227 locked account23-Jun-14 544375 unable to connect to the office wap23-Jun-14 544401 file restore23-Jun-14 544442 unable to access network resources23-Jun-14 544503 rnet directory restriction23-Jun-14 544515 locked account23-Jun-14 544565 mobile email password update23-Jun-14 544563 laptop - ip address conflict23-Jun-14 544573 novelle - password reset23-Jun-14 544695 unable to play DVD24-Jun-14 545207 unable to login to mcafee encryption24-Jun-14 545234 unable to open SDS24-Jun-14 544376 unable to open autocad24-Jun-14 545270 password expired24-Jun-14 545272 request to add to dl active sync24-Jun-14 545281 fusion passowrd reset24-Jun-14 545290 unable to access discoverer24-Jun-14 543528 lync access for guest account24-Jun-14 545315 follow up for a grs request24-Jun-14 545342 missing emails24-Jun-14 545346 archive email database24-Jun-14 545356 missing emails24-Jun-14 545361 fraud email issue24-Jun-14 545369 locked account24-Jun-14 545414 Slow response - desktop24-Jun-14 545429 unable to login to mdax24-Jun-14 545427 mailbox - add user24-Jun-14 545434 unable to access external sites24-Jun-14 545444 unable to sync vault items24-Jun-14 545454 pamms - printing issue24-Jun-14 545559 unable to download documents from fusion24-Jun-14 545577 computer shuts down automatically24-Jun-14 545608 unable to setup email24-Jun-14 545631 voicemail access request24-Jun-14 545661 unable to open DWG files24-Jun-14 545706 laptop - unable to login25-Jun-14 546111 unable to login to mcafee encryption25-Jun-14 546125 password expired25-Jun-14 546134 unable to login to mcafee encryption25-Jun-14 544581 unable to login to pc25-Jun-14 546168 locked account25-Jun-14 546174 rnet - request to check a computer25-Jun-14 540878 desktop return to local ops25-Jun-14 543401 unable to sign in to lync25-Jun-14 546207 ms office application issue25-Jun-14 546227 unable to download documents from fusion25-Jun-14 546229 unable to download documents from fusion25-Jun-14 546233 locked account

25-Jun-14 546151 account always get locked out25-Jun-14 546252 outlook always crashes25-Jun-14 546273 mdax25-Jun-14 546283 ctrm request25-Jun-14 546291 msword issue25-Jun-14 546298 unable to open the directory access request form25-Jun-14 546303 timenet - password reset25-Jun-14 546313 ms visio request25-Jun-14 546367 mdax - application request25-Jun-14 546385 locked account25-Jun-14 546398 autocad upgrade request25-Jun-14 546443 password reset25-Jun-14 546491 timenet - password reset25-Jun-14 546500 unable to open autocad25-Jun-14 546513 laptop - lcd issue25-Jun-14 542014 pamms access26-Jun-14 546986 unable to print on new laptop26-Jun-14 545752 shared drive mapping issue26-Jun-14 547007 unable to login to mcafee encryption26-Jun-14 547016 laptop - no internet access26-Jun-14 547024 locked account26-Jun-14 544395 install cisco anyconnect vpn26-Jun-14 547089 email update on mobile phone26-Jun-14 547117 mobile phone ecnryption26-Jun-14 546151 VPn connection26-Jun-14 547128 out of office message change26-Jun-14 547135 locked account26-Jun-14 547143 mobile email setup26-Jun-14 547244 expired password26-Jun-14 547250 staad - license issue26-Jun-14 547279 monitor issue26-Jun-14 545577 Computer shuts down automatically26-Jun-14 547327 rnet - locked account26-Jun-14 547352 CAS - profile issue26-Jun-14 546193 citrix install27-Jun-14 547821 IE issue27-Jun-14 547823 mapped shared drive27-Jun-14 547828 locked account27-Jun-14 547390 printer issue27-Jun-14 547840 mobile email password update27-Jun-14 547849 Unable to access M drive27-Jun-14 538070 Printer mapping in pamms27-Jun-14 547896 resource scheduler - java issue27-Jun-14 547904 Printer mapping in pamms27-Jun-14 547909 timenet - password reset27-Jun-14 547915 winzip request27-Jun-14 547926 cancel leavers form27-Jun-14 547965 vault issue27-Jun-14 547971 convero - password reset27-Jun-14 547984 account expired27-Jun-14 547994 unable to login to mcafee encryption27-Jun-14 548064 timenet - password reset27-Jun-14 548025 mobile phone ecnryption27-Jun-14 548077 update password on mobile device27-Jun-14 548025 mobile phone setup27-Jun-14 548118 timenet - password reset27-Jun-14 548131 outlook - DL issue

27-Jun-14 548144 query - user verification

Status Portals Tickets IssueAssigned to EMEA UK South 544182 Sprint issue

Resolved 544189 limited or no connectivityAssigned to EMEA UK South 539810 citrix access

Resolved 544153 infoworks - unable to detect dongleAssigned to Global ADG 540667 outlook calendar issue

Resolved 544377 unable to access amec icimsPending 544377 IE security settings changeResolved 541877 flash player installResolved 544272 file compression

Assigned to EMEA UK Scotland 544390 unable to open fusionResolved 542620 unable to open fusion

Assigned to AM ECA Mississauga 544525 my documents folder accessAssigned to EMEA UK Central 544523 my documents folder access

Resolved 544612 scanner issueResolved

Assigned to EMEA UK ScotlandAssigned to EMEA UK Central

ResolvedResolved 545189 unable to login to lyncResolved 545227 abz21 - proxy issuePending 545218 unable to login to lyncResolved 544025 blackberry - unable to send receive emailsPendingResolvedResolved

Assigned to Global ADGAssigned to EMEA UK Central

ResolvedAssigned to EMEA UK NorthAssigned to EMEA UK North

ResolvedResolved

Assigned to EMEA UK SouthResolvedResolvedPending

Assigned to Global ACSAssigned to GBS

ResolvedAssigned to EMEA UK Central

Assigned to Global ACSAssigned to EMEA UK South

ResolvedResolvedResolved 542620 fusion - unable to openResolvedResolved

Assigned to EMEA UK NorthResolved

Assigned to EMEA UK CentralAssigned to EMEA UK Scotland


Assigned to Global ACSPending

mdax supportResolvedResolvedResolvedResolvedResolved

Assigned to EMEA UK CentralResolvedResolvedResolvedResolved

Assigned to EMEA UK SouthAssigned to EMEA UK South

ResolvedResolved

Assigned to Global ACSResolved

Assigned to EMEA UK SouthResolvedResolvedResolvedResolved

Assigned to Global ACSResolvedResolvedPendingResolvedResolved

Assigned to EMEA UK ScotlandAssigned to EMEA UK CentralAssigned to EMEA UK Central


Assigned to EMEA UK ScotlandResolved

Assigned to Global ADGResolvedResolvedResolvedResolvedResolved

Assigned to Global ADGPending

Assigned to ConveroAssigned to Global ADG

ResolvedResolvedPendingResolvedPendingResolvedResolved

Resolved

Status Email IssueResolved 544700 Directory Access

Assigned to EMEA UK Central 544718 HDD test ScheduleResolved 544729 M drive access

Assigned to EMEA UK Central 544740 lync and outlook errorAssigned to Global ACS


Assigned to EMEA Eng SysResolvedPendingResolved

Assigned to EMEA UK CentralResolved

PendingAssigned to EMEA UK Scotland

PendingPending

Resolved

StatusAssigned to Global ADG

Assigned to EMEA UK SouthAssigned to Global ADG

Pending

Date Calls Issue16-Jun-14 539612 unable to access network resources16-Jun-14 539634 Locked Account16-Jun-14 539674 outlok keeps on crashing16-Jun-14 539681 Password Reset16-Jun-14 539699 client application issue16-Jun-14 539713 unable to login to mcafee encryption16-Jun-14 539725 Amec guest wifi access16-Jun-14 539797 outlook - missing emails16-Jun-14 539854 ms word - slow performance16-Jun-14 539848 Unable to connect to the VPN16-Jun-14 539944 outlook - duplicate contact16-Jun-14 536218 Directory Access16-Jun-14 540108 IE - connect to box16-Jun-1416-Jun-1416-Jun-1416-Jun-1416-Jun-1416-Jun-1416-Jun-1416-Jun-1416-Jun-1416-Jun-1416-Jun-1416-Jun-1416-Jun-1416-Jun-1416-Jun-1416-Jun-1416-Jun-1416-Jun-1416-Jun-1416-Jun-1416-Jun-1416-Jun-1416-Jun-1417-Jun-14 539612 unable to access network resources17-Jun-14 540611 unable to login to access amec17-Jun-14 540663 Locked Account17-Jun-14 540672 unable to login to mcafee encryption17-Jun-14 540676 unable to login to mcafee encryption17-Jun-14 540695 Unable to access the M drive17-Jun-14 540709 Password Reset17-Jun-14 540719 Locked Account17-Jun-14 540793 unable to edit items on a DL17-Jun-14 540848 windows 7 upgrade17-Jun-14 540905 Computer replacement request17-Jun-14 541045 Password Reset17-Jun-14 541053 laptop password sync17-Jun-14 541076 Password Reset18-Jun-14 541570 network password expired18-Jun-14 541621 network password expired18-Jun-14 541661 network password expired18-Jun-14 540691 dual monitor setup18-Jun-14 541783 unable to login to mcafee encryption18-Jun-14 541793 Password Reset

18-Jun-1418-Jun-1418-Jun-1418-Jun-1418-Jun-1418-Jun-1418-Jun-1418-Jun-1419-Jun-14 542604 unable to login to mcafee encryption19-Jun-14 542606 laptop screen is not turning on19-Jun-14 542614 Locked Account19-Jun-14 542631 unable to update mobile email password19-Jun-14 542637 unable to login to mcafee encryption19-Jun-14 542647 network password expired19-Jun-14 537199 timenet access request19-Jun-14 542757 unable to login to mcafee encryption19-Jun-14 542736 hardware request19-Jun-14 542774 missing archived items19-Jun-14 542820 Directory Access19-Jun-14 542940 jms software request19-Jun-14 543003 unable to encrypt mobile device19-Jun-14 543015 timenet login issue19-Jun-1419-Jun-1419-Jun-1419-Jun-1419-Jun-1419-Jun-1419-Jun-1419-Jun-1419-Jun-1419-Jun-1419-Jun-1420-Jun-14 543391 desktop - performance issue20-Jun-14 543392 timenet - password reset20-Jun-14 543396 desktop starts in safemode20-Jun-14 542832 unable to allocate document numbers in ctrm20-Jun-14 543400 unable to vault emails20-Jun-14 543404 locked account20-Jun-14 543091 unable to login to mcafee encryption20-Jun-14 543428 unable to save an excel spreadsheet20-Jun-14 543433 change approver on IR20-Jun-14 543440 grs request followup20-Jun-14 543466 unable to login to mcafee encryption20-Jun-14 543471 unable to login to lync20-Jun-14 543492 missing vault items20-Jun-14 543476 unable to access external websites20-Jun-14 543501 Unable to connect to the VPN20-Jun-14 543518 Password Reset20-Jun-14 543640 Locked Account20-Jun-14 543654 unable to receive emails on blackberry20-Jun-14 543672 update password on mobile phone20-Jun-14 543712 ms excel 2010 request

Status Portals TicketsAssigned to EMEA UK Central 537146


Assigned to EMEA UKS cotland 539643Resolved 539646Resolved 539649Resolved 539650

Assigned to Global ACS 539654Resolved 539671Resolved 539684

539714539733539769539802539811539626539816539825539639539856539858539809539635539631537880539509540083540161540037540030540013540135539997

Assigned to EMEA UK Central 540674Resolved 539022Resolved 539715Resolved 538850Resolved 538774

Assigned to Global ADG 539686Resolved 540264Resolved 540754

Assigned to Global ADG 540801Assigned to EMEA UK Scotland 540736

Assigned to EMEA UK South 540781Assigned to EMEA UK North 540658

Resolved 540725ResolvedResolved 539810Resolved 539728Resolved 539910Resolved 541705Resolved 541733Resolved 540800

541959540683540191540730540667540769542129540779

Resolved 542602Assigned to EMEA UK South 542583


Assigned to EMEA UK Scotland 541719Resolved 540732Resolved 540853Resolved 540870Resolved 540886Resolved 540900

541132540817535261539773536681542785541203542799542826542936538107

Assigned to EMEA UK North 540667Resolved 540725

Assigned to EMEA UK Central 543551Assigned to GBS 541611


Assigned to EMEA UK Central 541950Resolved 541992

Assigned to GBS 542054Assigned to EMEA UK Scotland


Assigned to EMEA UK SouthResolved

Assigned to EMEA UK ScotlandResolvedResolvedResolved

Assigned to Global Asset Management

Issue Status EmailDirectory access Resolved 539680

Spyware/grayware Resolved 539745Spyware/grayware Resolved 539747Spyware/grayware Resolved 539749Spyware/grayware Resolved 539754Spyware/grayware Resolved 539756Spyware/grayware Resolved 539759Spyware/grayware Resolved 539760Spyware/grayware Resolved 539763Spyware/grayware Resolved 539764Spyware/grayware Resolved 539766Spyware/grayware Resolved 539783Spyware/grayware Resolved 539804Spyware/grayware Resolved 540079Spyware/grayware Resolved 540096Spyware/grayware Resolved 540171Spyware/grayware ResolvedSpyware/grayware Assigned to global ACSSpyware/grayware Assigned to global ACSSpyware/grayware ResolvedSpyware/grayware ResolvedSpyware/grayware Resolvedlost mobile phone Assigned to global ACSlost mobile phone ResolvedSpyware/grayware ResolvedSpyware/grayware ResolvedSpyware/grayware Resolved

Wifi Access ResolvedIE10 installation Resolved

personal mobile device connection Assigned to global ACSSpyware/grayware ResolvedSpyware/grayware ResolvedSpyware/grayware ResolvedSpyware/grayware ResolvedSpyware/grayware ResolvedSpyware/grayware Resolved

printer cartridge issue Assigned to EMEA Azerbaijan 540841large file send Assigned to Global ACS 541000

autocad viewer request Resolved 541001laptop screen issue Assigned to EMEA UK North 541004shared drive request Resolved 541107

google chrome request Resolved 541109windows 7 upgrade Assigned to EMEA UK South 541112unable to edit a DL Assigned to Global ADGDual monitor setup Resolved

DM Desktop Request ResolvedDual monitor issue Assigned to EMEA UK South

mouse issue Assigned to EMEA UK Scotlandoutlook - calendar issue Pending

Citrix Issue Pending 541650No Network Access Resolved 541653mobile phone setup Resolved 541655Rnet printer issue Assigned to EMEA UK South

cannot connect to broadband box Assigned to EMEA UK CentralGRS issue Resolved

ATT1 servers down Assigned to Cloud OPS AMGuest account setup Pendingreplicon - timesheet Resolved

autodesk civil 3d 2013 Resolvedshared calendar issue Pending

folder deletion from a share Assigned to AP Korea allunable to access Evault ResolvedShared Calendar Issue Assigned to Global ADG

toner replacement Assigned to EMEA Azerbaijan 542619printer issue Assigned to EMEA Azerbaijan 542776printer issue Assigned to EMEA Azerbaijan 543013

nitro installation Resolved 543046rnet - shared drive access Assigned to EMEA UK South 543058

talisman citrix Resolved 543059talisman citrix Resolved 543071

pdf editor request Resolvedpdf editor request Resolved

equipment setup request Resolvedpersonal mobile device connection Resolved

Laptop Return Assigned to EMEA UK Centralout of office email issue Resolved

BES setup for a shared mailbox Resolvedevault issue Resolved

issue with sharepoint Resolvedsharepoint issue Assigned to DCS Support Services

access to a leaver mailbox Resolvedunable to access qedi emails Pending

Directory Access Resolvedmimecast LFS request Assigned to Global ACS

unable to login to a gov website Resolvedpassword reset Resolved

rcode installation Assigned to EMEA UK Centraloutlook runs slow after migration Resolved

outlook issue Pendingoutlook - calendar issue Assigned to Global ACS

Rnet - Printer issue Assigned to EMEA UK Southjms sync to p6 failed Assigned to GBS

Citrix Issue Pendingunable to install flash player Assigned to Global ACS

unable to save excel files WIPaccess to a shared mailbox Resolved

adobe acrobat issue Resolved

Issue StatusAmec academy Assigned to LMS Support

Directory Access Assigned to Global ADGDirectory Access Assigned to Global ADGDirectory Access Assigned to Global ADGDirectory Access Assigned to Global ADGDirectory Access Assigned to Global ADGDirectory Access Assigned to Global ADGDirectory Access Assigned to Global ADGDirectory Access Assigned to Global ADGDirectory Access Assigned to Global ADGMDAX Access MDAX Support

simsundt modelling app Assigned to Global ACSunable to open video Resolved

resource sched - pw reset ResolvedBlocked Email Assigned to Global ACS

fermat access request Assigned to EMEA UK Central

Directory Access Assigned to Global ADGmailbox storage inc Assigned to Global ADGmailbox storage inc Assigned to Global ADGpd application tool Assigned to AP Phil AllDirectory Access Assigned to Global ADGDirectory Access Assigned to Global ADG

personal mobile req Assigned to Global ACS

Directory Access Assigned to Global ADGDirectory Access Assigned to Global ADGDirectory Access Assigned to Global ADG

Directory Access Assigned to Global ADGDirectory Access Assigned to Global ADGrnet - pc setup Assigned to EMEA UK South

mobile email issue Resolvedmdax access Assigned to MDAX Support

personal mobile req Assigned to Global ACSunable to access old emails Resolved

Date Calls Issue9-Jun-14 535195 mcafee - fatal error9-Jun-14 534777 active desktop recovery9-Jun-14 535200 rnet password reset9-Jun-14 535208 rnet password reset9-Jun-14 535214 lync - contact photo is not showing9-Jun-14 535218 locked account9-Jun-14 535219 locked account9-Jun-14 535225 unable to login to mcafee encryption9-Jun-14 535230 timenet - password reset9-Jun-14 535212 Password Reset9-Jun-14 513162 drive mapping issue9-Jun-14 532259 mobile device issue9-Jun-14 535267 mdax- unable to submit a timesheet9-Jun-14 503061 operator suite access9-Jun-14 535296 outlook - missing vault9-Jun-14 535308 M Drive Issue9-Jun-14 535340 Password Reset9-Jun-14 535361 citrix issue9-Jun-14 535365 timenet - unable to login9-Jun-14 535398 login issue AD9-Jun-14 535407 locked account9-Jun-14 535240 Unable to connect to the VPN9-Jun-14 535440 Website Blocked9-Jun-14 535512 outlook - unable to access inbox9-Jun-14 534215 MS excel issues9-Jun-14 535659 NX powerlight - license issue9-Jun-14 535668 unable to connect to WAP9-Jun-14 535699 locked account9-Jun-14 535720 batsound installation

10-Jun-14 536139 unable to open excel files10-Jun-14 536159 password expired10-Jun-14 536167 laptop - no network connection10-Jun-14 536173 maas360 - policy violation10-Jun-14 536195 Password Reset10-Jun-14 536197 USB ports not working10-Jun-14 535388 login issue - new starters10-Jun-14 536213 locked account10-Jun-14 536258 login issue10-Jun-14 536266 printer issue10-Jun-14 536283 unable to launch pamms10-Jun-14 536297 outlook - missing emails10-Jun-14 536305 laptop - broadband issue10-Jun-14 536321 guest users unable to login to lync10-Jun-14 536331 GRS request status 10-Jun-14 536356 timenet - java issue10-Jun-14 536413 file retrieval from a shared drive10-Jun-14 536436 rnet - inquiry on access amec10-Jun-14 536444 unable to login to mcafee encryption10-Jun-14 536445 email forwarding10-Jun-14 536471 Password Reset10-Jun-14 536546 password expired10-Jun-14 536579 locked account10-Jun-14 536605 unable to launch hrms from citrix10-Jun-14 536642 unable to launch DCS11-Jun-14 537029 timenet - password reset11-Jun-14 536162 outlook - missing emails

11-Jun-14 537037 locked account11-Jun-14 537046 unable to login to mcafee encryption11-Jun-14 537055 unable to transfer files to an external drive11-Jun-14 537070 shared drive mapping11-Jun-14 537078 JMS - software request11-Jun-14 535667 CTRM-DCS issue11-Jun-14 537096 mcafee DLP reinstall11-Jun-14 537118 laptop - usb issue11-Jun-14 537135 outlook - connect to box11-Jun-14 537145 unable to login to lync on mobile11-Jun-14 537170 shared drive mapping11-Jun-14 537176 locked account11-Jun-14 537193 outlook - missing emails11-Jun-14 537193 mailbox size increase11-Jun-14 535395 file restore11-Jun-14 537303 unable to login to mcafee encryption11-Jun-14 537316 mobile email setup11-Jun-14 537352 Unable to connect to the VPN11-Jun-14 537363 Unable to connect to the VPN11-Jun-14 537413 SPI Issues11-Jun-14 537435 primavera - software request12-Jun-14 537785 mobile phone - email update12-Jun-14 537787 email blocked by mimecast12-Jun-14 537790 mcafee - fatal error12-Jun-14 537486 mobile email setup12-Jun-14 537810 locked account12-Jun-14 537816 shared drive mapping12-Jun-14 537826 outlook - duplicate emails12-Jun-14 537832 Convero - password reset12-Jun-14 537842 pamms - password reset12-Jun-14 537871 printer installation12-Jun-14 537886 email forwarding from amec to rnet12-Jun-14 537303 unable to login to mcafee encryption12-Jun-14 537901 cimage - missing M drive file12-Jun-14 537908 locked account12-Jun-14 537910 locked account12-Jun-14 537967 laptop boot issue12-Jun-14 538069 Locked account12-Jun-14 538119 inquiry - account verification12-Jun-14 538137 unable to login to mcafee encryption12-Jun-14 538150 Password Reset12-Jun-14 536808 maas360 installation12-Jun-14 538193 data loss after a windows update13-Jun-14 537780 rejoin computer to the global domain13-Jun-14 538529 timenet - password reset13-Jun-14 538535 new hire login credential request13-Jun-14 538545 unable to print pdf files13-Jun-14 538556 it credential request13-Jun-14 538565 pdf split and merge is not working13-Jun-14 538592 ctrm installation13-Jun-14 538599 locked account13-Jun-14 538609 unable to connect to the vpn13-Jun-14 538620 3g dongle activation13-Jun-14 537212 docking station stopped working13-Jun-14 538631 Deskphone issue13-Jun-14 538641 software request13-Jun-14 538646 LFS request

13-Jun-14 538651 personal mobile device request13-Jun-14 538660 unable to login to mcafee encryption13-Jun-14 538679 Transfer of license - ms office13-Jun-14 538651 personal mobile device request13-Jun-14 538749 java pop up box warning for fusion13-Jun-14 538758 adobe acrobat request13-Jun-14 538759 timenet - id inquiry13-Jun-14 538776 Password Reset13-Jun-14 538787 locked account13-Jun-14 538802 access denied on metastorm13-Jun-14 538804 Password Reset13-Jun-14 538883 unable to access network drives13-Jun-14 538902 timenet - java issue13-Jun-14 538926 rejoin computer to the global domain

Status Portals TicketsAssigned to EMEA UK Central 535383

Resolved 535471Assigned to EMEA UK South 535409

Assigned to EMEA UK Central 535291Resolved 535557Resolved 534435Resolved 534034Resolved 535446Resolved 535682ResolvedResolvedResolvedResolvedResolvedResolved

Assigned to Global ADGResolvedResolvedResolved

Assigned to Global ADGResolvedResolved



Assigned to AM WUS CaliforniaResolvedResolvedResolved 536323Resolved 536381

Assigned to EMEA UK Scotland 536358Resolved 536307Resolved 535291

Assigned to Global ACS 536252Assigned to Global ADG

ResolvedResolved

Assigned to EMEA UK CentralResolvedResolved



Assigned to Global ACSResolvedResolved

Assigned to Global ADGResolvedResolvedResolvedResolvedResolvedResolved 536450

Assigned to Global ACS 537198


Assigned to GBS 537119Assigned to EMEA UK Central 537281

Assigned to EMEA UK Scotland 534532Resolved

Assigned to Global ACSAssigned to Global ACS

ResolvedResolved



Assigned to Global ACSResolvedResolved 537865Resolved 536127

Assigned to EMEA UK South 537928Assigned to Global ACS 536174

Resolved 536264Resolved 537507Resolved 536310Resolved 536623Resolved 534073Resolved 536420Resolved 536354Resolved 536448Resolved 537349ResolvedResolved

Assigned to EMEA Cont EUResolvedResolvedResolvedResolvedResolvedResolvedResolved 534781Resolved

Assigned to Global ADGResolvedResolvedResolvedResolvedResolvedResolvedResolved

Assigned to EMEA UK ScotlandAssigned to EMEA UK Scotland

ResolvedAssigned to Global ACS

ResolvedResolved

Assigned to Asset ManagementAssigned to Global ACS

ResolvedAssigned to Asset Management

ResolvedAssigned to EMEA UK Scotland

ResolvedAssigned to GBS


ResolvedResolved

Issue Status EmailAdd user to AD group Resolved 535264

request for an account to be cancelled Resolved 535316HDMI to VGA cable request Assigned to EMEA UK Central 535317

Fusion Password Reset Resolved 535321RNET - email forwarding Assigned to EMEA UK Central 535337

lync - certificate error Resolved 535368Guest Wifi Access Assigned to EMEA Scotland 535372

MDAX - unable to edit expense report Assigned to MDAX Support 535485Adobe acrobat installation Resolved 535490

535491535507535592

outlook&pamms issue Resolved 536133fusion - password reset Resolved 536136

HYSIS installation Resolved 536137request to unblock an email address Assigned to Global ACS 536144

Cad launcher request Assigned to EMEA Eng Sys 532128Fusion - access request Resolved 536218

536274532128536379536387536395536419536561536611

Printer issue Resolved 537110amec leaver form Resolved 536576

amec leaver form Resolved 537238Lync - screenshare issue Resolved 537239

DL permission issue Assigned to Global ADG 537262CIMAGE software request Resolved 537266

Fusion ResolvedMDAX login issue Assigned to MDAX Support

windows 7 upgrade Assigned to EMEA UK NorthRoxio Resolved

unable to change password in coins Assigned to GBS 537836Arch folder missing from shared drive Assigned to EMEA Azerbaijan 537889

HYSYS Request Resolved 537934outlook issue Resolved 537936

website blocked issue Resolved 537938Box account creation Assigned to Global ACS 537943

HRMS issue Resolved 537945eVault issue Resolved 537970

PDF split and merge issue Resolved 537977DCS layout issue Resolved 538017

guest account mailbox issue Assigned to Global ADG 538022locked PDF issue Assigned to EMEA UK South 538038

DCS application error Pending 538049538084

Directory Access follow up Resolved 538525538700538702538703538704538709538711538715538718538722538724538726538808538817

538818538976538957538962

Issue StatusDirectory Access Assigned to global ADGDirectory Access Assigned to global ADG

MOD Access Assigned to global ADGMOD Access Assigned to global ADG

Directory Access Assigned to global ADGDirectory Access Assigned to global ADG

Scanner Installation Assigned to EMEA UK SouthMOD Access Assigned to global ADG

Directory Access Assigned to global ADGRnet - harwell telecon Assigned to EMEA UK South

Directory Access Assigned to global ADGmobile email setup Assigned to global ACS

Password Reset ResolvedDirectory Access Assigned to global ADGDirectory Access Assigned to global ADG

Mobile Device Setup Assigned to global ACSTicket follow up Resolved

Directory Access Assigned to Global ADGDirectory Access Assigned to Global ADGDirectory Access Assigned to Global ADGDirectory Access Assigned to Global ADG

rnet - account create Assigned to Mark.Nicholsonprofile picture (amecnet) Resolved

Directory Access Assigned to Global ADGDirectory Access Assigned to Global ADGDirectory Access Assigned to Global ADG

Directory Access Assigned to Global ADGDirectory Access Assigned to Global ADG

maas360 policy violation ResolvedDirectory Access Assigned to Global ADGDirectory Access Assigned to Global ADGDirectory Access Assigned to Global ADG

Directory Access Assigned to Global ADGDirectory Access Assigned to Global ADGDirectory Access Assigned to Global ADGDirectory Access Assigned to Global ADG

email database archive Assigned to EMEA UK CentralDirectory Access Assigned to Global ADGDirectory Access Assigned to Global ADGDirectory Access Assigned to Global ADGDirectory Access Assigned to Global ADGDirectory Access Assigned to Global ADG

maas360 policy violation Assigned to Global ACSDirectory Access Assigned to Global ADGDirectory Access Assigned to Global ADGDirectory Access Assigned to Global ADG

Directory access Assigned to Global ADGpersonal mobile connection Assigned to Global ACS

Directory access Assigned to Global ADGDirectory access Assigned to Global ADGDirectory access Assigned to Global ADGDirectory access Assigned to Global ADGDirectory access Assigned to Global ADGDirectory access Assigned to Global ADGDirectory access Assigned to Global ADGDirectory access Assigned to Global ADGDirectory access Assigned to Global ADGDirectory access Assigned to Global ADGDirectory access Assigned to Global ADGDirectory access Assigned to Global ADG

Directory access Assigned to Global ADGfusion - password reset Resolved

Directory Access Assigned to Global ADGwebex Resolved

Date Calls Issue2-Jun-14 530709 Password Reset (AD) 2-Jun-14 530713 Unable to access external websites2-Jun-14 530723 Unable to access external websites2-Jun-14 530742 Unable to login to mcafee encryption2-Jun-14 530744 Locked Account2-Jun-14 530770 Unable to login to mcafee encryption2-Jun-14 530720 fusion password reset2-Jun-14 530775 domain controller is down or unavailable2-Jun-14 530783 fusion - password reset2-Jun-14 530795 desktop - no boot2-Jun-14 530811 Locked Account2-Jun-14 530839 Rnet password Reset2-Jun-14 530871 login issue for a new hire2-Jun-14 527766 M Drive missing2-Jun-14 530887 Locked Account2-Jun-14 530895 outlook - conflict email2-Jun-14 530916 desktop - trust relationship error2-Jun-14 530934 unable to login to lync2-Jun-14 530946 unable to login to amec academy2-Jun-14 530964 unable to login to laptop encryption2-Jun-14 531047 unable to login to lync2-Jun-14 531056 unable to launch SDS2-Jun-14 530033 Query - account creation2-Jun-14 531080 lotus notes password reset2-Jun-14 531098 unable to open items from vault2-Jun-14 531116 Unable to login to mcafee encryption2-Jun-14 531130 laptop - trust relationship error2-Jun-14 531163 Unable to login to fusion2-Jun-14 531207 locked account2-Jun-14 531226 laptop - damaged network port2-Jun-14 531255 laptop doesn’t connect hardwired2-Jun-14 531303 unable to connect to the VPN3-Jun-14 531798 outlook3-Jun-14 531806 unable to open docfusion3-Jun-14 531821 Unable to login to mcafee encryption3-Jun-14 531827 file transfer to new profile3-Jun-14 531833 Password Reset (AD) 3-Jun-14 531838 Locked Account3-Jun-14 531841 Deltek3-Jun-14 531851 shared drive mapping3-Jun-14 531861 cimage password reset3-Jun-14 531876 bond adapt request3-Jun-14 531886 pamms3-Jun-14 531893 Locked Account3-Jun-14 531904 box account request3-Jun-14 531936 HRMS3-Jun-14 531942 unable to add users to a DL3-Jun-14 531950 Locked Account3-Jun-14 531965 mobile email setup3-Jun-14 531981 Password Reset (AD) 3-Jun-14 527844 directory access3-Jun-14 532015 pics access in access amec3-Jun-14 532014 unable to login to primavera3-Jun-14 530055 directory access3-Jun-14 532029 Locked Account3-Jun-14 532099 software request - truview

3-Jun-14 532109 locked account3-Jun-14 532113 unable to delete a folder from a shared drive3-Jun-14 532137 unable to dismiss reminders from timenet3-Jun-14 532058 unable to access a shared drive3-Jun-14 532155 timenet - password reset3-Jun-14 532195 unable to access a shared drive3-Jun-14 532217 MDAX3-Jun-14 532219 fusion password reset3-Jun-14 532272 unable to open jpeg files3-Jun-14 532276 vodaphone application install3-Jun-14 530205 Account disabled3-Jun-14 532291 adobe reader is running very slow3-Jun-14 532317 unable to login to pamms3-Jun-14 532330 printer installation3-Jun-14 532360 laptop and network password sync4-Jun-14 532797 Locked Account4-Jun-14 532799 Unable to login to mcafee encryption4-Jun-14 532804 Printer badge replacement4-Jun-14 532808 citrix client installation4-Jun-14 532817 software request - microstation4-Jun-14 528832 computer replacement4-Jun-14 532828 large file send4-Jun-14 532833 unable to change expired password4-Jun-14 532840 unable to access websites4-Jun-14 532859 unable to connect to the wireless network4-Jun-14 532863 monitor keeps on shutting down4-Jun-14 532913 Unable to login to mcafee encryption4-Jun-14 532910 laptop - trust relationship error4-Jun-14 532918 MDAX - unable to submit a timesheet4-Jun-14 532923 software request - witch hanger4-Jun-14 532934 truview installation4-Jun-14 532859 unable to connect to the wireless network4-Jun-14 532863 monitor keeps on shutting down4-Jun-14 532959 unable to access vault4-Jun-14 532969 unable to locate a shared drive on access amec4-Jun-14 532986 shared drive mapping4-Jun-14 533041 blackberry sync contacts4-Jun-14 533045 Locked Account4-Jun-14 ADG41548 mailbox creation4-Jun-14 533055 ctrm installation4-Jun-14 533097 rnet - unable to view websites properly4-Jun-14 533131 citrix client for pamms4-Jun-14 533149 outlook keeps on crashing4-Jun-14 533196 unable to access a shared mailbox4-Jun-14 533209 file restore4-Jun-14 533229 Password Reset (AD) 4-Jun-14 533258 monitor - distorted video4-Jun-14 533275 password is expired5-Jun-14 533664 Account disabled5-Jun-14 533668 Pamms5-Jun-14 533669 Locked Account5-Jun-14 533681 connect to box in outlook5-Jun-14 533690 Password Reset (AD) 5-Jun-14 533703 Locked Account5-Jun-14 533712 Timenet5-Jun-14 533721 Unable to run a report from DCS5-Jun-14 533731 mdax

5-Jun-14 533764 dvd writing5-Jun-14 533771 transfer of acrobat to the new computer5-Jun-14 533778 unable to download documents from fusion5-Jun-14 533796 SDS is asking for credentials5-Jun-14 533808 snag it request5-Jun-14 533823 SDS is asking for credentials5-Jun-14 533832 unable to connect to the VPN5-Jun-14 533862 unable to open pdf5-Jun-14 533874 Unable to login to mcafee encryption5-Jun-14 533891 outlook - connect to box5-Jun-14 527128 citrix - security issue5-Jun-14 533941 cimage-convero transmittal5-Jun-14 534007 outlook - junk email issue5-Jun-14 534022 Unable to login to mcafee encryption5-Jun-14 534050 Locked Account6-Jun-14 534427 Locked Account6-Jun-14 534428 fusion - access request6-Jun-14 533794 mobile email setup6-Jun-14 534455 desktop - keyboard not working6-Jun-14 534467 authentication failed on maas3606-Jun-14 534491 unable to open pdf files6-Jun-14 533105 computer wont read sd card contents6-Jun-14 534512 locked account6-Jun-14 530938 Adobe acrobat request6-Jun-14 534537 unable to connect to the VPN6-Jun-14 534546 laptop performance issue6-Jun-14 534562 locked account6-Jun-14 534573 outlook keeps on not responding6-Jun-14 534617 non issue6-Jun-14 534625 outlook - connect to box6-Jun-14 534631 mobile email setup6-Jun-14 534660 Password Reset (AD) 6-Jun-14 534680 display configuration6-Jun-14 534708 MDAX6-Jun-14 534739 ms lync federation6-Jun-14 534777 active desktop recovery6-Jun-14 534804 bluetooth driver install

Status Portals Tickets StatusAssigned to EMEA UK SouthAssigned to EMEA UK South

Assigned to EMEA UK ScotlandResolvedResolvedResolvedResolved

Assigned to global acsResolved

Assigned to EMEA UK NorthResolved

Assigned to EMEA UK CentralAssigned to Global ADG

Assigned to EMEA UK SouthResolvedResolvedResolvedResolvedResolvedResolved

Assigned to Global ACSAssigned to global ACS

ResolvedAssigned to EMEA UK South

ResolvedResolved

Assigned to Global ACSResolvedResolved

Assigned to EMEA UK SouthAssigned to EMEA UK Central

Assigned to Global ACSResolvedResolvedResolvedResolvedResolvedResolved

assigned to AEI businessResolvedResolved

Assigned to EMEA UK NorthResolvedResolved

Assigned to global ADGResolved

Assigned to Global ADGResolvedResolvedResolved

Assigned to global ADGResolvedResolved


ResolvedResolved

Assigned to global business systemsAssigned to global ADG

ResolvedAssigned to Global ADG

Assigned to MDAX supportResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved

Assigned to EMEA UK SouthResolvedResolvedResolved


ResolvedAssigned to EMEA UK Scotland

Assigned to MDAX supportResolvedResolved



Assigned to Global ADGResolved


Assigned to global ACSAssigned to global ADG

Assigned to EMEA UK ScotlandResolved

Assigned to EMEA UK CentralResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved

assigned to GBSAssigned to mdax support

ResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved

Assigned to global ACSResolved

Assigned to global ACSResolvedResolvedResolvedResolved

Assigned to global ACSAssigned to EMEA UK South

Assigned to global ACSResolvedResolvedResolvedResolvedResolved

Assigned to EMEA UK NorthResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved

Assigned to EMEA UK Central

Date Calls Issue26-May-14 527051 monitor - flickering video26-May-14 527059 mobile email setup26-May-14 527067 Password Reset26-May-14 527069 Locked Account26-May-14 527074 Locked Account26-May-14 527077 foinaven - locked account26-May-14 527091 mobile device activation26-May-14 527099 mobile email setup26-May-14 527126 Hub-4 login issue26-May-14 527140 Locked Account26-May-14 527176 Timenet - java issue26-May-14 527202 lync - full client request26-May-14 527063 computer is not turning on26-May-14 526560 Password Reset26-May-14 527223 domain controller is down 27-May-14 525866 Laptop - no network connection27-May-14 527525 blackberry - device wipe request27-May-14 527532 Unable to access talisman portal27-May-14 527553 laptop not recognizing the new network password27-May-14 527565 Locked Account27-May-14 527574 JMS - access request27-May-14 527599 Password Reset27-May-14 527619 outlook - connect to box27-May-14 527624 unable to open attachments from outlook27-May-14 527666 Password Reset27-May-14 527675 Locked Account27-May-14 527687 autodesk - plugin install27-May-14 527704 rnet - password reset27-May-14 527726 outlook is not updating emails27-May-14 527724 query - no vga port on laptop27-May-14 527787 mcafee encryption - unable to login27-May-14 527794 laptop - keyboard issue27-May-14 527793 unable to login to Lync27-May-14 527792 Initial login credential request27-May-14 527801 Unable to connect to the VPN27-May-14 527821 Laptop - trust relationship error27-May-14 527827 desktop - no outlook application27-May-14 527834 laptop - expired password issue27-May-14 527870 Login Issue27-May-14 527877 Password Reset27-May-14 527911 Locked Account27-May-14 527915 Locked Account27-May-14 527929 Unable to login to access amec27-May-14 527969 unable to launch pamms27-May-14 527985 software request - truview 201227-May-14 528001 Password Reset28-May-14 528400 mailbox size increase28-May-14 528406 unable to login to mcafee encryption28-May-14 528409 Locked Account28-May-14 528413 inquiry: blackberry pin28-May-14 528439 Locked Account28-May-14 528437 unable to open SDS28-May-14 528547 hyperlink sharepoint to excel28-May-14 528453 unable to login to DCS28-May-14 508190 project directory rename28-May-14 528482 rnet - unable to access amec resources

28-May-14 528506 windows activation28-May-14 528535 mcafee encryption - unable to login28-May-14 528495 desktop - no power28-May-14 528544 Locked Account28-May-14 528572 software request - gINT28-May-14 528623 Locked Account28-May-14 528622 unable to login to the laptop28-May-14 528637 MDAX28-May-14 528659 software install - citrix reciever28-May-14 528662 software request - hysis28-May-14 528666 Locked Account28-May-14 528708 machine rejoin to the domain28-May-14 528747 domain controller is down or unavailable28-May-14 528785 unable to access personal drive28-May-14 528793 blackberry activation28-May-14 528821 software - truview29-May-14 529213 unable to login to the desktop29-May-14 529224 unable to login to mcafee encryption29-May-14 529235 unable to login to office wireless29-May-14 529232 mcafee encryption - fatal error29-May-14 529233 Unable to connect to the VPN29-May-14 529256 PDMS issue29-May-14 529291 unable to login to mcafee encryption29-May-14 528622 unable to login to the laptop29-May-14 529266 ATT servers are down29-May-14 529299 software request - microstation29-May-14 529329 citrix client issue29-May-14 529361 vm restart request29-May-14 529409 MS project 2003 request29-May-14 529393 google chrome installation29-May-14 529369 mobile - no data service29-May-14 529379 mobile device - sync issue29-May-14 529236 PDMS AD permission29-May-14 529425 fusion - internal error29-May-14 527847 Rnet29-May-14 529450 rnet - ms word issue29-May-14 527082 desktop issue29-May-14 IT-40487 Laptop Request29-May-14 529478 Locked Account29-May-14 529497 IE - slow browse29-May-14 529535 email address issue 29-May-14 529540 Locked Account29-May-14 529563 unable to login to convero29-May-14 529593 mobile email setup29-May-14 529603 rnet - password reset29-May-14 529614 outlook owa - unable to login29-May-14 529642 request to change the sign in name for lync30-May-14 529965 oracle password reset30-May-14 529968 email address issue 30-May-14 529971 request to add to activesync group30-May-14 529976 unable to login to mcafee encryption30-May-14 529979 Password Reset30-May-14 529992 Locked Account30-May-14 530000 Locked Account30-May-14 530007 unable to login to mcafee encryption30-May-14 530008 Password Reset30-May-14 530020 file restore

30-May-14 530035 unable to print in coins30-May-14 530061 unable to download docs from fusion30-May-14 530072 mdax30-May-14 530084 unable to open a sharepoint site30-May-14 530088 unable to login to mdax30-May-14 530093 unable to open pdf documents30-May-14 530097 guest account extension request30-May-14 530113 pvelite30-May-14 527847 Rnet30-May-14 530135 docking station monitor setup30-May-14 530183 Locked Account30-May-14 530195 unable to access external sites30-May-14 530202 Locked Account30-May-14 530209 sharepoint30-May-14 530218 Locked Account30-May-14 530236 grs follow up 30-May-14 530251 unable to change password30-May-14 530306 SDS issue30-May-14 530240 Ticket follow up - passwordreset

Status Portals Tickets StatusAssigned to EMEA UK Scotland


Assigned to Global ADGResolvedResolvedResolvedResolved


Assigned to EMEA UK ScotlandAssigned to EMEA UK ScotlandAssigned to AM WCA Vancouver

Assigned to EMEA UK SouthAssigned to Global ACS

ResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved

Assigned to EMEA UK centralResolvedResolvedResolved


Assigned to Global ADGResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved

Assigned to Global ADGResolvedResolvedResolvedResolvedResolvedResolved

Assigned to Global Business SystemsAssigned to EMEA UK Scotland

Assigned to EMEA UK South

Assigned to local OPSResolved

assigned to local opsResolved

Assigned to local OPSResolvedPending

Assigned to MDAX SupportResolvedResolvedResolvedResolvedResolved


Assigned to EMEA UK NorthResolvedResolved


Assigned to Engineering SystemsResolvedResolved

Assigned to Cloud Ops AMResolvedResolved

Assigned to Cloud Ops AMResolvedResolvedResolvedResolvedResolvedResolved

Assigned to EMEA UK CentralAssigned to EMEA UK South

Assigned to EMEA UK ScotlandAssigned to AM ISC IT

ResolvedAssigned to Global ACS


Assigned to EMEA UK centralResolved

Assigned to global adgResolved

Assigned to Global ADGAssigned to Global ACS


Assigned to CoinsResolved

Assigned to MDAX SupportResolvedResolvedResolved

Assigned to Global ADGAssigned to Eng Systems

Assigned to EMEA UK CentralAssigned to EMEA scotland



Date Calls Issue19-May-14 522904 Error Synchronizing offline files19-May-14 522909 Outlook is not working19-May-14 522915 Shared Drive Mapping19-May-14 522916 Locked Account(AD)19-May-14 522918 McAfee - Fatal Error19-May-14 522925 Admin Rights Request19-May-14 522934 Unable to open access amec19-May-14 522940 rNET Desktop - trust relationship error19-May-14 522950 Scan to email is not working19-May-14 522973 Desktop - trust relationship error19-May-14 522989 laptop encryption - unknown user error19-May-14 523022 Locked Account(AD)19-May-14 523029 Scan to email is not working19-May-14 523045 Unable to login to lync19-May-14 523092 Autocad - flexnet issue19-May-14 521626 Follow me Print Issue19-May-14 523105 Missing outlook folder19-May-14 522975 Laptop - stuck on start up repair19-May-14 523146 Power Adapter Request19-May-14 523185 Locked Account(AD)19-May-14 523199 Unable to open Websites in IE19-May-14 523204 Lync plugin dissappearedin outlook19-May-14 523213 Follow me Print Issue19-May-14 523236 Locked Account(AD)19-May-14 523239 Citrix - unable to launch workmate19-May-14 523252 Unable to receive notifications from SPS19-May-14 523285 Unable to sync new password with the laptop19-May-14 523294 Unable to open Websites in IE19-May-14 523254 Mcafee - Unknown user error19-May-14 523322 Shared Drive Mapping19-May-14 523362 Laptop - no network connection19-May-14 523382 unable to open outlook20-May-14 523758 Unable to download documents from fusion20-May-14 523397 Unable to download documents from fusion20-May-14 523766 Laptop - no boot when docked20-May-14 523774 Unable to access M Drive20-May-14 523786 Password Reset (AD)20-May-14 523790 Novelle - password reset20-May-14 522768 Email setup on Mobile Phone20-May-14 523819 Locked Account(AD)20-May-14 523829 Unable to login to mcAfee encryption20-May-14 523831 Unable to access M Drive20-May-14 523840 Unable to login to an external FTP20-May-14 523874 BB - Unable to update password20-May-14 523882 VM ware horizon request20-May-14 523884 Locked Account(AD)20-May-14 523323 VPN Client Installation20-May-14 523933 Outlook is not working20-May-14 522768 Email setup on Mobile Phone20-May-14 524029 mySPS - booking information20-May-14 523627 Archive explorer - unable to search20-May-14 524057 Mailbox Creation Request20-May-14 524063 outlook - conflict emails20-May-14 524093 outlook - certificate error20-May-14 524108 unable to retrieve mobile emails20-May-14 524127 Iphone - maas360 installation

20-May-14 521594 outlook - vbs error20-May-14 524192 Unable to connect to the VPN20-May-14 524212 Unable to login to Convero20-May-14 524222 Unable to connect to the VPN20-May-14 524231 Request for Autodesk vehicle tracking20-May-14 524237 Request for Autodesk vehicle tracking21-May-14 524696 Deskphone - no audio on handset21-May-14 524706 Locked Account(AD)21-May-14 524711 Locked Account(AD)21-May-14 524719 Unable to open PDF files21-May-14 524725 Locked Account(AD)21-May-14 524222 Unable to connect to the VPN21-May-14 524729 Locked Account(AD)21-May-14 524746 MS Visio application request21-May-14 524753 New Hire - Initial credential request21-May-14 524780 Locked Account(AD)21-May-14 524785 Unable to login to mcAfee encryption21-May-14 524798 Unable to access a Shared Drive21-May-14 524802 Locked Account(AD)21-May-14 524816 Locked Account(AD)21-May-14 524827 Optical drive request21-May-14 524843 unable to chang expired password21-May-14 524866 unable to view private emails21-May-14 524919 phone extension transfer to another user21-May-14 524941 Unable to backup blackberry21-May-14 524127 Iphone - maas360 installation21-May-14 524973 Unable to attach documents in mdax21-May-14 524985 software request - beyond compare21-May-14 525003 Unable to launch APD microstation SS3 software21-May-14 525023 Unable to access M Drive21-May-14 525045 Unable to receive mobile emails21-May-14 525102 unable to chang expired password21-May-14 525137 unable to locate aspen exchanger on the computer22-May-14 525649 Unable to login to mcAfee encryption22-May-14 524573 Password Reset (AD)22-May-14 525137 unable to locate aspen exchanger on the computer22-May-14 525510 Missing Shared Drives22-May-14 525520 Laptop - poor performance22-May-14 524833 Mobile email setup22-May-14 525556 Outlook always prompt to open in safemode22-May-14 525582 Timenet - profile update22-May-14 525601 outlook - slow performance22-May-14 525669 Unable to open fusion22-May-14 525682 Locked Account(AD)22-May-14 525695 Locked Account(AD)22-May-14 525708 Password Reset (AD)22-May-14 525728 File Restore on sharepoint22-May-14 525666 S3 mini - phone passcode reset22-May-14 525747 software request - bentley view22-May-14 525760 Unable to connect to the VPN22-May-14 525766 Software request - r2s BP22-May-14 525797 iphone - mobile setup22-May-14 525821 inquiry - mobile phone refresh22-May-14 525831 Unable to access a Shared Drive22-May-14 525866 Laptop - no network connection22-May-14 525912 Desktop - temp profile issue23-May-14 526252 Desktop - unable to map M drive

23-May-14 526269 Unable to launch pamms23-May-14 526274 Password Expired23-May-14 526283 Password Reset (AD)23-May-14 526298 desktop - domain controller is down23-May-14 526295 timenet - password reset23-May-14 526303 unable to launch pamms from citrix23-May-14 526312 Deskphone issue23-May-14 526321 maas360 - login issue23-May-14 526329 Timenet - java issue23-May-14 526349 Unable to connect to the VPN23-May-14 523530 File permission issue23-May-14 526382 Unable to launch autocad23-May-14 526393 Locked Account(AD)23-May-14 526397 timenet - password reset23-May-14 526401 unable to connect to the VPN23-May-14 526414 Pamms - access request23-May-14 526474 Mobile email setup23-May-14 526479 Lync Audio Issue23-May-14 526487 Unable to login to mcAfee encryption23-May-14 526499 Shared Drive Issue - lost contents23-May-14 526508 unable to connect to the VPN23-May-14 526539 maas360 install23-May-14 526541 ctrm installation23-May-14 526553 amec guest credential request23-May-14 523977 mobile emails sync issue23-May-14 526609 mobile email setup23-May-14 526634 mobile device activation23-May-14 526650 Deltek - unable to upload image

Status Portals TicketsResolvedResolvedResolvedResolved

Assigned to EMEA UK CentralResolvedResolved

Assigned to EMEA UK CentralAssigned to EMEA UK South


Assigned to EMEA UK ScotlandAssigned to Global ADG


Assigned to EMEA UK ScotlandAssigned to EMEA UK Central


Assigned to GBSAssigned to EMEA ACS


Assigned to EMEA UK CentralAssigned to Global ADG


Assigned to EMEA ACSResolvedResolvedResolvedResolved

Assigned to AM ACSResolvedResolved


Assigned to EMEA ACSResolved

Assigned to AM HelpdeskResolvedResolvedResolvedResolvedResolved

ResolvedResolved

Assigned to ConveroResolved

Assigned to Global Asset ManagementAssigned to Global Asset Management

Assigned to EMEA UK SouthResolvedResolvedResolvedResolved


Assigned to EMEA UK ScotlandAssigned to Global ADG

ResolvedResolved

Assigned to Global ADGResolvedResolvedResolvedResolved



Assigned to MDAX SupportResolved

Assigned to AM WCA VancouverResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved

Assigned to EMEA UK CentralResolvedResolvedResolved

Assigned to EMEA UK ScotlandResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolvedResolved

Assigned to Global ADGAssigned to EMEA UK South

AM WCA CalgaryAssigned to EMEA UK South

ResolvedResolved

Assigned to EMEA UK CentralResolvedResolvedResolved


Assigned to EMEA UK SouthAssigned to EMEA UK South



Assigned to EMEA UK NorthPendingResolvedResolved

Assigned to AEI Support

Status