Sales Management and Personal Selling

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    Recruiting Sales people

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    Recruitment is finding potential job applicants, telling them about the

    company, and getting them to apply.

    Recruiting efforts should not simply generate applicants; rather, it

    should finds applicants who are potentially good salespeople.

    The entire sales organization ultimately depends on successful

    recruiting approach.

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    Need for recruitment

    To replace the vacancy created

    To cope up with expansion program

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    Recruiting Sales people

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    Sources of Candidates

    Company sources

    Company salespeople

    Suppliers and customers

    Professional associations

    Local business and civic organizations

    Government agencies

    Armed forces Job fairs

    Unsolicited applicants

    Advertisements

    Employment Agencies

    Educational Institutions

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    Selecting Salespeople

    Why selection is so important?

    Good selection improve sales force performance

    Good selection promotes cost savings

    Good selection eases other managerial tasks

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    Selecting Salespeople

    General Qualities ( Health, Honesty, Imagination, Creativity)

    Particular Qualities ( Educational Qualifications, Past Experience)

    Technical Qualities

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    Selecting Salespeople

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    SelectionProcessUsually

    Evaluatesa Persons

    Other Characteristics

    Personality Traits

    Sales Aptitude

    Analytical and

    Organizational Skills

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    Training Salespeople

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    Help Salespeople Know & Identify

    With the Company

    Learn About the Products

    Learn About Competitors

    and Customers Characteristics

    Learn How to Make

    Effective Presentations

    The Average Sales Training Program lasts for Four Months and Hasthe Following Goals:

    Understand Field Procedures

    and Responsibilities

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    Supervising Salespeople

    Identify Customer Targets & Call

    Norms

    Develop Prospect Target

    Use Sales Time Efficiently

    Annual Call Plan

    Time-and-Duty Analysis

    Sales Force Automation

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    Time and Duty Analysis

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    Preparation

    Travel

    Food & Breaks

    Waiting

    Selling

    Administration

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    Sales Representative Motivation

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    Organizational Climate

    Sales Quotas

    Positive Incentives

    Sales Meetings

    Sales Contests

    Honors and Trips

    Merchandise/ Cash

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    Evaluating Salespeople

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    Sources of

    Information

    AnnualTerritory

    Marketing Plan

    Work

    Plan

    CallReports

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    Performance Evaluation

    Current-to-Past

    Customer Satisfaction

    Qualitative Evaluation

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