Saikat BanerjeeE-mail: saikat.banerjee86@yahoo.co.in  Mobile: 09874366544

Career Objective:

To work in an organization that provides an opportunity to gain acquaintance and experience. Wish to optimally utilize my potential and add value to the organization.

CLUSTER MANAGER OPERATIONS

Working as Cluster Manager Operations for OYO Rooms from October21st, 2015 …

Responsibilities

-Looking after 25 properties in Kolkata-Ensure compliance to OYO standards of infrastructure-Maintain property level sales and costs summary-Own any issues related to supplies including quality; resolve in an effective and timely manner-Work closely with property managers to train them in rendering great service-Visit and Inspect Assigned OYO Properties as per stated protocols-Ensure highest standards of Service and Client Satisfaction

ASSISTANT STORE MANAGER

Worked as a Assistant Store Manager for Arvind Lifestyle Brands Ltd (U.S. Polo Association & Flying Machine) from October 1st, 2012 to September17th, 2015.

Responsibilities

-Handled a store of 1800sft-Monitoring Target vs. Achievement.-Responsible for Coaching, motivating colleagues.-Managed merchandise levels and store appearance.-Maintained VM of store as per VM guidelines. -Proper process of inward & outward of stock. 

-Ensure efficient handling of customers and maintaining high service standards.-Maintaining the ambience of the store as per the company standards.

RETAIL STORE INCHARGE

July 2011 to July 2012 – AVA, Kolkata Airport (Domestic Terminal).

Responsibilities

-Handling Complete Retail Store Operations and Store sales and Customer Services.-As a Store Manager has to Monitor Both Life Style Products & products’ like Consumer Durables.-Gathering customer feedback and acting on it and reporting to Base Manager on weekly basis.-Ensuring zero complaint position on Daily Basis-Managing the Inventory of the store.-Responsible for Profit & Loss of the Store.-Responsible for Internal Audit of Stock Movement.-Coordination with warehouse department.-Responsible for Billing, cash handling.

TEAM LEADER

July 2009 to April 2011 – Westside (TRENT Ltd)

Responsibilities

-Leading, driving, energizing teams to do better.-Providing a safe & secure environment for shoppers.-Implementing promotions & special offers.-Mentoring new employees.-Abiding by shops SOP, security & anti-theft policies.-Ensuring the store operates efficiently & effectively in all operational areas.-Making sure that stock replenishment is maintained.

KEY COMPETENCIES & SKILLS

Retail

-Quickly responding to customer complaints, requests and comments. -Brand Integrity and market awareness.-Maintaining operational, visual and customer service standards in store. -Able to come up with new ideas.-Ability to organize & priorities workload within a retail setting.-Always putting the customer first.

Managerial

-Personally ambitious and achievement focused.-Putting customers at the heart of all decisions. -Managing stressful situations.-Able to tactfully deal with difficult customers.-Enforcing strict rules and regulations in the workplace. -Clearly communicating corporate information to staff. -Strong organizational capabilities.

EDUCATION

-B.A. (English) from Lalbaba College (Calcutta University) 2004-2007.-Higher Secondary from Belur High School (W.B.C.H.S.E.) 2002-2004. -Secondary from Bally Sikshaniketan School (W.B.B.S.E.) 2000-2002.

RELEVANT SKILLS

-Packages: MS Office.-Operating System: Windows 2000/XP, 7 & 8-Diploma in Multimedia (Photoshop, Corel Paint Shop Pro, Premiere etc)

KEY SKILLS

-Flexibility in adapting to a new environment & learning things fast-Organizational skills and customer service orientation -Tolerant and flexible to different situations-Determination-Committed to continuing education & training

Co-CURRICULUR ACTIVITIES

-Played district level school cricket.-Participated in photograph exhibition

PERSONAL DOSSIER

Date of Birth : 14/03/1986Language Proficiency : English, Hindi & BengaliPresent Address : 10/1 Mahendra Bagchi Rd, P.O.- Bally, District- Howrah, Pincode-711201, West BengalPermanent Address : 10/1 Mahendra Bagchi Rd, P.O.- Bally, District- Howrah, Pincode-711201, West Bengal

Date:

Place: (Saikat Banerjee)