Job Description

Job Title: Office ManagerSalary: £24,000 pa

1. Responsible to: Head of Operations, Chief Executive and HR Manager 2. Responsible for: Administration Assistant3. Important Functional Relationships: Staff within Balance and Pure Innovations (partner

organisation)

External contacts: Commissioners, funding bodies, supported employment agencies and partners, voluntary sector

and local health trusts, service users and their families, and members of the public.

Main Purposes of Job

1. To provide effective PA support to the Chief Executive and administrative support to the Balance team based at Hollyfield House.

2. To collect and produce statistical information as required by our different funding bodies.3. To be the main point of contact for the team’s IT system and database.

The post holder will work a 36 hour week. The post holder must be willing to work flexible hours as dictated by the needs of the role. In such cases the post holder will be able to claim time off in lieu.

General Duties

1. To be responsible for the provision of the administrative functions of head office at Balance and any sub projects that are devolved from Balance and oversee the work of other team administrators to ensure continuity of approach

2. Provide effective, robust and high level PA support to the Chief Executive including diary management, off-site meeting bookings, travel bookings, confidential filing, report writing, minute taking and support with presentations, support with funding bids research.

3. To oversee the Health & Safety of our office area.4. To manage your own workload, prioritising work, in consultation with the Head of Operations5. To develop office systems in accordance with procedures, including the provision of management

information. Ordering stationery, IT equipment and other office equipment as necessary.6. To provide database support and act as the super user for the team. Liaise with team members to

produce reports for Managers, Commissioners and Board Members.7. HR recording and producing and collocating reports for Balance board. Including:

Collating details of leave and staff turnover. Administering HR files and supporting with the recruitment of new staff.

Liaising with finance manager and team managers to administer monthly payroll, collating accompanying documentation.

Using sage HR database to monitor staff establishment and producing management reports.

8. To take accurate minutes of complex meetings- board level and confidential HR related meetings 9. To update the Balance website using Wordpress with news items, media and staff items,10. Administrating Disclosure and Barring checks with the provider.11. Branding support to ensure consistency of documents produced for Balance.12. Liaison with landlord and Health & Safety lead13. Take part in the induction and development of new staff joining the organisation14. Attend staff meetings and training as required15. Adhere to Balance’s Health and Safety policies and to report any shortfalls to your line manager.16. Carry out any other duties as are within the scope, spirit and purpose of the job, the title of the post

and its grading, as required by your line manager or his/her next higher level of authority.17. Working closely with Admin staff on different projects. 18. Booking rooms for meetings at Hollyfield House and Sessions House. 19. Monitor staff sickness/annual leave. 20. Organising refreshments and material for meetings and training days.21. Preparing staff contracts and other confidential documentation. 22. Posting job advertisements online and Balance website. 23. Be the first point of call for enquiries by telephone, letter, e-mail or via the website24. Collecting post and distributing accordingly.25. Excellent standard of written English combined with the ability to produce high quality written

documentation to the highest level of accuracy combined with the ability to proof read to the same high standard documentation provided by external parties

26. Highly developed interpersonal and excellent communication skills with the ability to articulate often complex matters in an accessible way

27. Ability to remain calm and professional within a busy environment

Person specification

Essential Desirable

Experience Proven experience of using Microsoft Office (Word, Excel, Power Point, Outlook)

Proven experience of working as an administrator with a significant level of responsibility.

Proven practical experience of setting up and maintaining effective and efficient workflow and administrative systems

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Skills, Abilities & Personal Attributes

Ability to compose written correspondence to a high standard and in fluent English (including grammar and punctuation

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Excellent communication skills and telephone manner, with the ability to resolve issues appropriately.

Flexible, with the ability to work on own initiative and to tight timescales

Proactive, organized and methodical, with an ability to grasp detail and complexity and reach appropriate resolutions.

High level of personal and professional commitment.The ability to build effective relationships throughout the organization to inspire trust and confidence.

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Knowledge An understanding of the Care industry and social enterprise models

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Education & Training Education & Training Educated to GCSE level standard or equivalent

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Other requirements A commitment to working within the principles of equal opportunities

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