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Today’s expectations for the CIO
Security and riskLegislation &
Compliance
Cost and complexity reductionJust in time delivery
Outsourcing and off-shoringPerformance measures
Growing shareholder valueAlignment and collaboration
Differentiated products and services
Growing talent
Governance and fundingBusiness integration
CIO Squeeze
Managing IT as an integrated enterprise
CIO•Setting and maintaining IT leadership and direction. •Centrally managing the IT organization and its specialist groups as an integrated business. • Generating maximum value from IT investments.
Planning & managing the IT business•Facilitating and integrating internal IT operations to increase productivity, efficiencies and synergies.
Optimizing the IT supply chain•Optimizing the IT supply chain in the extended Maximizing its partner eco system, ensuring value for money and just in time delivery of products and services from its supply base.
Optimizing the IT customer experience•Optimizing the relationships with IT customers, and increasing product and service effectiveness.
Optimizing the IT customer experience
Quality
EcoSystemManagement
ProgrammeDelivery
CustomerMgt.
InnovationManagement
Contracts
Procurement Planning & managing the IT business
Optimizing the IT supply chain
Operations
Product & Services
IT Strategy
CIOResource
Management
Systems & Software
Development
Infrastructure
Regulatory &Compliance
Processes & Standards
Architecture
Service Delivery Sourcing
Risk & Security
Value Governance
Portfolio Management
Copyright Microsoft 2008
Microsoft’s advisory services to the CIO
IT Strategy
Innovation Management
Governance & Alignment
IT Transformation
Value Realization
Enterprise Integration
Copyright Microsoft 2008
The IT challenges for eCommerce retailers
• Inventory• Financials• CRM• Campaign Management• Marketing• Content Management• Pricing and Promotions• Product Information
Management (PIM)
Disparate systems
• Scalability• Extensibility• Templates• Site Tools• Analytics / BI
Limiting Architectures
Inventory Orders
Financials PIM Content
CRM
Head Office
Inventory Orders
Financials PIM Content
CRM
.com
“P &
L” Barrier”
Solution trends for eCommerce retailers
• Supports accurate customer profiling• Personalization• Focus on User Experience• Leveraging customer centricity as
means to drive top-line revenue and build loyalty
Single View of Customer
• Inventory• Financials• CRM
Tight Integration with LOB Apps
• Campaign Management• Marketing• Content Management• Order Management• Pricing & Promotions• Product Information Management
Core Commerce Tools for Business
Users
• Support cross-channel, consistent buying experience
• Buy on-line, pick up in store, etc
Integration with other channel
efforts
Inventory Orders
Financials PIM Content
CRM
Enterprise Data
Commerce Data
eCommerceWebsite
Web 2.0 Service Providers
Evolving ecommerce architectures
.Com
Customers
Enterprise Infrastructure Services Business Services
Transport Channel
WWW
Enterprise Application Services
User Experience
Recommendations Search & Browse Products & Services Orders/Transactions
Transforming IT into an enterprise leader
Business Capabilities
IT Services
Assess enterprise environment
Formulate Direction
Develop migration plan
Operationalize
Managing and governing the architecture
CBGCBG
Purpose: Set overall direction and align business and IT strategy and agree funding for future opportunities, Key activities include; Enterprise IT investments, IT policies, IT services, budget/chargeback structure, ROI/value determination, IT mandate/priorities. Membership: CIO & all LoB Directors/Leads. Chaired by CEO.Frequency: Quarterly.
EnterpriseEnterpriseGovernanceGovernance
BodyBody
IT S
trate
gy Governance
Global
IT S
pend
ing Ta
rget
s
EnterpriseEnterpriseGovernanceGovernance
BodyBody
IT S
trate
gy GovernanceEnterpriseEnterprise
GovernanceGovernance
BodyBody
IT S
trate
gy Governance
Executive IT Steering Group
GovernanceGovernance
Financial Governance
Targ
et Spe
nding
Guidanc
eArchitecture
Review Board
FunctionalFunctionalGovernanceGovernance
BodyBody(GEC)(GEC)
Program/Project Governance
Enhanc
emen
ts & S
uppor
tBusiness Process R & D
Architecture Competency
Centre
Purpose: Alignment of architecture with business and IT plans, architecture principles, policies, patterns and standards policies, architecture implementation, project & operational management practices and development methodologies. Membership: Enterprise Architects, Domain Architects, Portfolio/Project Managers, Service Managers. Chaired by CTO/Head of Architecture.Frequency: Bi-Weekly.
Purpose: Serves as the day to day stewards and custodians of enterprise and domain architectures as well as supporting policies, principles, processes, roles & responsibilities, collateral & enabling toolset. Membership: Enterprise Architects, Domain Architects. Chaired by CTO/Head of Architecture.Frequency: Weekly.
• Better alignment and integration of IT.
• Clear roles and responsibilities for allocating resources.
• A basis for evaluating new proposals and projects.
• Improved quality of choices for investments.
• Reduction in the cost and complexity of IT.
• Improved management understanding of the role of IT.
• A mechanism to surface and evaluate the impacts of IT change.
Benefits
• Simple common language that everyone can understand.
• Business organizational buy-in and change management.
• Foster innovation and creativity.
• Effective prioritization.
• Collaborative approach.
• Ensure integrity and quality.
• Constant journey, not a destination!
Keys to success