Logging Tickets of support calls, escalation of calls. Creating Tickets like incident Request/ Change Request. Recording of configuration items and service calls monitor and control the Service levels and underlying service quality Monitoring alerts of Various Infrastructure Devices. Creating MIS reports for management purpose Interaction with different client and maintain their respective SLA. Identify issues and follow-up till to closer. Manage the service desk and doing basic troubleshooting. Able to identify the technical issues and escalate to respective domain. Identify the categorization, prioritize and classification from the impact of the services. Managing and Supporting the Helpdesk System (tool) for day-to-day operations. Required to do recommended modifications, additions, deletions in tool. Compliance to ISO 20k & 27 k. Vendor & SLA Management.