STANDARD 1Review

COMMUNICATION Exchange of information, ideas thoughts,

through use of verbal and/or nonverbal behavior

Occurs when understanding is achieved by the receiver and sender is aware of understanding

Verbal: spoke or written (including pictures or graphics

Nonverbal- body language: gestures, facial expressions

COMMUNICATION CONT. Feedback- response from the receiver Barriers: noise, culture, foreign

language, terminology, age etc…

CONFIDENTIALITY Information can only be shared: 1. written permission from the patient 2. Members of the health care team on

need to know basis 3. if required by law: births deaths,

communicable diseases, violence, abuse

4. If in doubt check policy/procedure manual

INTERVIEW/INSTRUCTION TECHNIQUES Closed-ended questions only used to

solicit specific information answered by yes/no

Open-ended questions encourage talking. Turning pt. statements into questions is a good way to do this

WRITTEN COMMUNICATIONS Correct a written error by drawing a

line through the mistake and writing your initials above it

ELECTRONIC COMMUNICATIONS Fax or email

TELE-HEALTH EQUIPMENT Web camera LCD projector Microphone Software- online account with Microsoft

messenger http://www.knoxnews.com/news/2009/j

ul/30/a-connection-to-care/

DATA RECEIVED Images- CT, MRI, graphs, ECG Text- lab or test results, progress notes HTML- web page formatted Sound- voice, body, heart

NEEDED TO USE TELE-HEALTH DATA Quality images or graphs Qualified analyst- radiologist,

cardiologist, pathologist