DEREK STEVENS 55 WINSTANLY CRESCENT

TORONTO, ONTARIO, M1B 1N3

(647)907-7919 │dwstevensiv@gmail.com │ ca.linkedin.com/in/derekstevens A positive forward thinking and diversified individual with key experience in customer service, administration, accounts, management, and operational roles. Seeking an opportunity with an innovative growth-oriented organizational work environment, where exceptional relationship-building and proven leadership capabilities can be utilized to further corporate objectives.

SKILLS AND QUALIFICATIONS

Experienced in risk assessments, root cause analysis, education and related policy and procedure Solid communication skills, written as well as oral. Proficient in advanced computer applications, including MS office, Google platforms, & Quickbooks. Excellent analytical skills, critical thinking, and problem-solving ability. Fast learner who is able to complete challenges efficiently with little to no supervision. Confident, service orientation, and capable of managing multiple priorities in an organized and efficient manner. Proven ability to take direction from policies, procedures, legislation and professional disciplines pertaining to

occupational management.

EDUCATION

2008 – 2009 Seneca College Building Environmental Systems Class II Honour student – Dr. Ali Taileb & Prof. James Demas 2003 - 2005 Durham College Police Foundations & Legal Studies Honour Student – Dean Bert Dejeet & Dean Stephanie Ball L.E.A.D.E.R. program advocate and participant – Prof. Ted Dionne

EMPLOYMENT HISTORY

2010 – 2016 Canadian Support Services Inc. Disability Case Manager Participate in the development of operational policies, procedures, and technology utilization. Perform and delegate detailed risk and eligibility assessments with clients to develop a case management plan. Ensure implementation of industry best practices with regard to case management principals, while adhering to

legislative standards to ensure employee improvement. 2005 - 2010 Woodcliffe Landmark Properties Building Operations Management Responsible for oversight of maintenance and repairs on all electrical, mechanical, water, and HVAC systems. Manage operations and maintenance activities as well as annual facility programs of the heritage portfolio. Review and approve invoices from suppliers and contractors, based on set budget initiatives.

2004 - 2006 Ontario Guard Services Inc. / Garda Security Supervisor Responsible for staff training practices, implementation, and oversight. Created updated fire plan and procedures in 2005 (Standard Life Center, 121 King St. W., Toronto). Perform general officer access, logging, and patrol functions for high profile clients. 2003 - 2004 Innovage: STE Sales Representative Responsible for establishing new business clientele. Used power of suggestion and a smooth sales pitch to market and sell products. Operated with high profile clients such as Disney, Warner Bros., and Kitchenmate. 2001 - 2005 Tim Hortons Staff Supervisor Delegated tasks to shift employees in order to ensure efficient service. Submit daily sales and balance reports, while depositing funds at local banking branch. Participated in online customer service supervisory excellence courses.

COMMUNITY ACTIVITIES

Accessibility Expo coordinator and speaker – Variety Village (2014). Doors Open Toronto volunteer - North Toronto Station 2008 and Gooderham Flatiron in 2010. Becel Ride for Heart Participant - 50K ride for heart and stroke research since 2008 - 2015. Participated in the creation and installation of several BIA community events and advertisements.

CERTIFICATIONS

Standard First Aid Certificate St. John Ambulance Toronto, Ontario CPR Certificate, Level C St. John Ambulance Scarborough, Ontario WHIMIS Certificate St. John Ambulance Mississauga, Ontario Asbestos Certificate T. Harris Environmental Inc. Toronto, Ontario Class G License Ministry of Transportation Toronto, Ontario

REFERENCES AVAILABLE UPON REQUEST