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Recruitment and Selection:Hiring the Right Person

AAMCO’s Recruiting Support

Western Division

Brian JooDirector – West

Nic KarczweskiRecruiting Manager

South-Central Division

Andrew GarrettDirector - South-Central

Michael Burkheimer Recruiting Manager

Eastern Division

Tom ScottiDirector – Northeast

Rita BelovRecruiting Manager

Recruiting Team

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Recruiting – Supported Roles

✓AAMCO will assist you in recruiting for all positions within the center

❑CSM❑Rebuilder❑R&R/General Technician❑Swing Technician❑Outside Sales Representative❑Assistant CSM ❑Total Car Care Technician❑General Manager

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Recruiting & Hiring Process

Step 1: Align with Franchisee as to exact role❑ Review skills, Competencies, attributes❑ Review experience level desired

Step 2: Align and review compensation requirements❑ Match role/experience with market level salary

Step 3: Align and agree on recruiting approach

Step 4: Place Ads, begin recruiting process

Salary Matrix by Role/Market

Recruiting Tools

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Ads are posted on:

AAMCO.com

Job Fairs, Tech Schools and “Spearing”

Recruit & Hire for Success

CSM

Reliable

Organization Skills

Good Communicator

Leader

Sense Of Urgency

Strong Sales Skills

Competitive

Objection Handling

Closer

Skills

Competencies

Attributes

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Identifying Sales & Management Talent

✓ CSM:▪ Steady employment history▪ No Gaps in Employment▪ Consistent Sales Experience ▪ 2-3 years direct selling experience▪ Currently employed or recently unemployed

✓ CSM Sales Process:▪ Warm Up▪ Probe▪ Presentation▪ Close▪ Identify & overcome objections▪ Close Again

Recruit & Hire for Success

Tech

Reliable

Organization Skills

Good Communicator

R&R

Sense Of Urgency

Industry Experience

Methodical

Ability to Diagnose

Certs

Skills

Competenci

es

Attributes

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Identifying Technical Talent

✓ Technician:▪ Steady employment history▪ No Gaps in Employment▪ Experience Level▪ Tools Value▪ Administer technician AAMCO test related to their specific

job function

▪ What Technician do you need?:▪ A – Master Technician ▪ B – Certified Technician▪ C – General Technician ▪ Transmission Rebuilder

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Recruiting & Hiring Process

✓ Recruiter:▪ Applicants Received

▪ Screen Applicants ▪ Conducts 1st interview ▪ Administer a aptitude test

✓ Regional Operations Manager:▪ Conducts 2nd interview

▪ Verifies History▪ Role Play Scenario▪ Qualifies Candidate

✓ Center Owner:▪ Conducts 3rd interview

▪ Confirms Qualifications▪ Verifies Salary Requirements▪ Makes offer or rejects candidate

Training as a recruiting tool

Key Tool in attracting and retaining talent

AAMCO University – Course Curriculum

Leverage in store during interview process

The Objectives of Training

• Ensure we are technical experts

• Improve recruiting

• Improve employee onboarding & retention

• Increase tech’s and CSM’s • Confidence• Performance

• Achieve better business results

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Recruiting Do’s and Don’ts

Don'ts

✓ Don’t ask yes or no questions

✓ Control the interview, stay on topic

✓ Don’t prolong the interview once several disqualifiers/red flags come up

Do’s

✓ Ask open ended questions✓ Keep eye contact✓ Speak 20% and listen 80%

of the time✓ Role-play✓ Probe into any “Red Flag”✓ End each interview on a

positive note

Remember: Suspect, before prospect!