Reasons Why SERVPRO is a better Restoration Vendor

The Premier Cleaning and Restoration Company“Nationally Known, Locally Owned”

Of Birmingham

Reason #1

Reason #1

Reduce Water Damage Loss Expense… Emergency Mitigation

FACT: Many Losses can be dramatically reduced with fast and effective response

Of Birmingham

Reason #1Of Birmingham

Within one (1) hour from the time SERVPRO receives a loss notice, SERVPRO will call you or

your key person to arrange for service.

Reason #1

Within four (4) hours from receiving loss notification, we’re

“on-site” to start mitigation services

Of Birmingham

Lower claims loss expense

Reason #1Of Birmingham

Within eight (8) hours we will have a preliminary report of the loss back to the appropriate person (property manager, claims representative, etc.)

Increased customer satisfaction

Reason #2

Reason #2

Reduce Smoke Damage Claims Loss Expense…Pretest

FACT: Restoring Property is less expensive than replacing property!

Of Birmingham

Reason #2

As a claims professional, the rule is: “Restore whenever possible, replace

only when necessary.”

Of Birmingham

Reason #2Of Birmingham

Pre-testing must be a standard emergency response procedure. The faster these decisions are made, the lower the cost of the loss. SERVPRO is an industry leader in pre-testing technology.

Items that need adjuster review

Items that cannot be restored

Items that can be restored

Reason #2Of Birmingham

Pre-testing must occur immediately to qualify restoration with the customer by identifying:

Items that are unaffected by the loss

Reason #3

Reason #3

Vendor Qualification… Professionalism

FACT: SERVPRO provides a national network of over 1,100 Franchise locations. Upon your approval of SERVPRO as a mitigation contractor,

loss handling procedures will be defined to meet your specifications.

Of Birmingham

Immediate response to emergency services

Management reports

Competitive pricing

Effective communication

Complete file documentation

Quality control procedures

Professional equipment and vehicles

Trained, uniformed, and professional technicians

Reason #3Of Birmingham

We know what you want:

Franchise requirements and accountability

Reason #4

Reason #4

The Paperless Claim… Automation Capability

FACT: Paperwork claims processing wastes time and costs money. The insurance industry has a long-term objective of the

“paperless claim”. How do you begin?

Of Birmingham

Increased efficiency

Additional savings

Reason #4Of Birmingham

Automated claims processing using ServproNET and your chosen automation partner. Dispatch and review claims, create vital management reports – all with the power of

electronic commerce. It’s not a dream…it’s reality with SERVPRO.

Timely Response

Reason #5

Reason #5

Problem Resolution Assistance… When It Happens

FACT: Problems happen! They’re part of loss management

Of Birmingham

Reason #5Of Birmingham

The key to problem resolution is to react quickly and solve the problem. SERVPRO provides highly trained customer service representatives that understand your needs.

Corporate supervision… National assistance

Field Supervision… Local Assistance

File documentation… An audit trail

Reason #5Of Birmingham

Effective vendor training… Anticipation

Problems do happen, but SERVPRO helps solve the issues as quickly as they arise. We’ll work toward a solution together.

Reason #6

Reason #6

Reduce Loss Expense… Claim File Priority

FACT: Large Losses are high Priority to Servpro.

Of Birmingham

Reason #6Of Birmingham

20% of your losses may compromise 80% of your risk.

Finish Well (Minimize down time and cost)

Begin the restoration process

Mobilize necessary personnel and resources

Plan a response (based on size and scope)

Reason #6Of Birmingham

Immediately identify the status of losses

Utilizing SERVPRO to be your “eyes and ears” through early response via our emergency service will:

Reason #7

Reason #7

Training gets Results… Consistency

FACT: Knowledge is Power

Of Birmingham

Reason #7Of Birmingham

Advanced Restoration Training (ART) provides a foundation of knowledge enabling property managers to understand , qualify and communicate more effectively with restoration vendors. Property Managers are given guidelines of when to restore and when to replace structure and contents, therefore lowering adjusting and property claims

loss expense

Advanced Restoration Training

Reason #7Of Birmingham

SERVPRO offers its National Training Center to insurance companies and property managers throughout the year. Customize your training program to target your key message and include

intensive restoration training at a state-of-the-art facility. Visit our National Training Center and see why SERVPRO is considered the leader in restoration training

SERVPRO National Training Center

Reason #7Of Birmingham

SERVPRO, in Conjunction with our franchises nationwide, offers training programs at your location. Your staff will learn the technical aspects of restoring a fire or water damage enabling them to make

decisions about the restorability of various materials and to choose claims quickly and less expensively

Regional On-Site Traning

Of Birmingham

Prepare for DisasterPrepare for Disaster

Here is your Building

Prepare for DisasterPrepare for Disaster

Disaster PlanDisaster Plan Employee evacuation planEmployee evacuation plan Telecommunication TransferTelecommunication Transfer Data SecurityData Security

•NOW WHAT?NOW WHAT?

•Smoke Smoke DamageDamage

•Water Water DamageDamage

•Wind DamageWind Damage

Servpro will respond to these Losses the same way as we respond to any other Loss.

Of Birmingham

Southern CompanyOf Birmingham

Servpro was called at 10:30 pm on April 11, 2002 on a smoke damage in one of Southern Company’s buildings (Inverness 44) and we were on sight at 12:00 midnight to start the deodorization process.

Southern CompanyOf Birmingham

About 17,500 sf of office space was affected by Smoke Damage.

Southern CompanyOf Birmingham

Servpro expedited the major portion of the restoration of the building in 1 week.

Of Birmingham

Does Servpro of Birmingham have the manpower to handle a job of this magnitude or larger?

The Premier Cleaning and Restoration Company

“Nationally Known, Locally Owned”

Stan Richardson

Regional Accounts Manager

Qualified Personnel

Of Birmingham

Ready Response Resource List

LLRT Coordinator………………………………..5Large Loss Superintendent………………….10Work Crew Supervisors……………………….50

EquipmentOf Birmingham

Ready Response Resource List

High Velocity Air Movers…………………2,000Industrial Dehumidifiers…………………….500Negative Air/Air Scrubber Units……………50Truck Mounted Extraction Units…………..40Portable Extraction Units…………………….20Enclosed Utility Vehicles……………………..75HVAC Duct Cleaning Systems……………….12Thermo-Fog Neutralization Units…………..30

Moving Vans……………………………………….10Self contained power generators…………..25

Ladders…………………………………………….100Warehouse Space……………………100,000 SF

Of Birmingham